Skills Sem1

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  • 7/30/2019 Skills Sem1



  • 7/30/2019 Skills Sem1



    A skill is the learned capacity ortalent to

    carry out pre-determined results often with the

    minimum outlay of time, energy, or both. Skills

    can often be divided into domain-generaland

    domain-specific skills.

    For example, in the domain of work, some

    general skills would include time management,

    teamwork and leadership, self motivation andothers, whereas domain-specific skills would be

    useful only for a certain job. Skill often

    depends on numerous variables.

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    Skills Management is the practice of

    understanding, developing and deploying

    people and their skills. Well-implemented

    skills management should identify the skills

    that job roles require, the skills of individual

    employees, and any gap between the two.

    Skill management

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    three groups of employees receive specific

    benefits from skills management.

    Individual Employeesemployees should be aware of the skills their job

    requires, and any skills gaps that they have.

    Line Managers

    Skills management enables managers to know the skill

    strengths and weaknesses of employees reporting to


    Organization Executives

    A rolled-up view of skills and skills gaps across an

    organization can enable its executives to see areas of

    skill strength and weakness.

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    Basic Skills

    Active LearningUnderstanding the implications of newinformation for both current and future problem-solving anddecision-making.

    Active ListeningGiving full attention to what otherpeople are saying, taking time to understand the points being

    made, asking questions as appropriate, and not interruptingat inappropriate times.

    Critical ThinkingUsing logic and reasoning to identify

    the strengths and weaknesses of alternative solutions,conclusions or approaches to problems.

    Learning StrategiesSelecting and using

    training/instructional methods and procedures appropriatefor the situation when learning or teaching new things.

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    Monitoring - Monitoring/Assessing performance of

    yourself, other individuals, or organizations to make

    improvements or take corrective action.

    Reading Comprehension - Understanding written

    sentences and paragraphs in work related documents.

    Science - Using scientific rules and methods to solveproblems.

    Speaking - Talking to others to convey information


    Writing - Communicating effectively in writing as

    appropriate for the needs of the audience

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  • 7/30/2019 Skills Sem1



    Skill that includes the individuals own traits

    and behavior.

    It is the manner in which a person fulfills a

    particular activity.

    It is the ability to perform.

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  • 7/30/2019 Skills Sem1


    Self Management

    Self-Management is the ability to manage your

    personal reactions to responsibilities andchallenges in work and life.

    Independent Learning

    Independent Learning is the ability torecognize gaps in your knowledge and acquire

    it independently.

    Goal SkillsGoal Skills is the ability to create, plan for and

    achieve personal and professional goals.

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    Creativity Discipline


    Good attitude Goodwill




    Safe work behaviors Savvy


    Stability Vigor

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    analyze and learn from life experiences. relate the skills developed in one environment

    (e.g., school) to the requirements of

    another environment (e.g., work)

    match knowledge about ones own

    characteristics and abilities to information about

    job or career opportunities

    identify, describe and assess the relativeimportance of ones needs, values, interest,

    strengths and weaknesses

    Personal/Career Development Skills: ability


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    The things that you like about yourself and

    the things you do all the time are the basics

    of great job skills!

    If you... Say this to an employer...

    ...get good grades and participate in school


    I manage my time well and can

    concentrate on multiple projects

    at once. to come up with your own ideas and

    follow-through to the completion of the jobwithout a lot of supervision...

    I am self-directed and able to take


    ...borrow things, whether your parents' cell

    phone or a friend's CD, you always return them

    on time and in good condition...

    I am responsible and considerate.

    ...are a good listener and help your friends

    work through their problems and make

    important decisions...

    I can understand many different

    points of view and have excellent

    problem-solving skills.

    ...always hand your assignments in on time and

    never keep people waiting...

    I have good time management

    skills and am punctual.

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    ...have babysitting experience and have been given a

    lot of responsibility at home...

    I am trustworthy and appreciate the

    importance of responsibility. to make a personal statement with your

    fashion and style...

    I am innovative, dynamic and


    ...are confident speaking with your group of friends

    and in front of a large crowd...

    I am self-assured and have excellent

    presentation ability. I enjoy speaking

    in public. books and read everything you can get your

    hands on...

    I love reading and learning new


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    Interpersonal Skill

    "Interpersonal skills" refers to mental andcommunicative algorithms applied during social

    communications and interactions in order to reach

    certain effects or results.

    The term "interpersonal skills" is used often in

    business contexts to refer to the measure of a

    person's ability to operate within business

    organizations through social communication andinteractions.

    An interpersonal skill is how a person relates to

    one another.

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    How to deal with people

    Empathy: This means the ability to put yourself inthe other person's shoes, to see things from his or

    her point of view.

    Active Listening: Active listening is a particularway of engaging in a conversation in which

    attention is focused primarily on one person, with

    the listener fully engaged in absorbing and

    responding to what the speaker issaying. Journalists, counselors, business people,

    teachers, and parents all find this skill useful.

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    Communication Styles: The model includes

    four basic types: the driver, the analytic, the

    amiable, and the expressive.

    Dealing with difficult people: So far we

    have talked about how to identify types of

    people from a positive perspective in order

    to enhance communication. What about

    dealing with people whose personal stylescreate problems?

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    Intrapersonal Skill

    To be an effective and successful manager youhave to have good intra-personal skills (self-

    management abilities).

    to understand how personality and perceptionaffects your own and other peoples behaviour.

    to understand how intelligence and learning styles

    affect human relations, behaviour and

    performance. to understand the positive & negative effects of

    stress and to handle stresseffectively

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    to understand how people acquireattitudes & how attitudes affect human

    relations, behaviour and performance

    to understand how a persons self conceptaffects the way he/she behaves, performs

    and relates to others

    to understand how values and ethics affectthe way a person behaves and deals with


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    The Big Five model of personality categorizesmost of the traits normally used to describe peopleinto one of five types or dimensions:


    agreeableness adjustment


    openness to experience (people who are open toexperience usually have an internal locus ofcontrol and believe they are in control of theirown destiny.)

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    Stress Stress is an emotional and/or physical reaction to

    environmental activities and events.

    Stress can be positive. It can help improveperformance by putting people under pressure.

    Most common stressors are: the personality of the individual him/herself the organisational climatemanagement behaviour the degree of job satisfaction

    Stress can be controlled to a certain extent by: exercise nutrition relaxationpositive thinking

    an effective support system

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    Intelligence (IQ)is a persons capacity forlearning, problem-solving & decision-making.Intelligence is a strong predictor of educational &occupational attainment/success.

    Emotional Intelligence (EQ/EI) consists of fivecomponents: a high degree of self awareness the ability to manage ones emotions a high level of self motivation the ability to empathise with others good social skills

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    Learning styles

    People learn based on 2 personality types: feeling vs. thinking doing vs. observing

    Learners can generally be divided into four basictypes:

    Accomodatorslearn by doing & feeling

    Divergerslearn by observing & feeling Convergerslearn by doing & thinking

    Assimilatorslearn by observing & thinking

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    Perception Perception= an individuals interpretation of reality.

    In a human relations context, perception is just asimportant as reality.

    Perceptions are affected by certain biases such as:


    an individuals frame of reference (tendency to seethings from a narrow focus)

    an individuals expectations

    selective exposure (only hearing & seeing what youwant to)

    personal interests

    projection (projecting the blame for your attitudes &

    shortcomings onto others)

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    It is extremely important for managers to realisethat their co-workers, subordinates and superiors

    will perceive a situation in very different ways and

    that their perceptions will affect the way they

    behave, perform and relate to others.

    Perceptual congruence is the degree to which

    people see (perceive) things in the same way.

    Clearly it is important for a manager to encourageperceptual congruence in matters relating to the

    performance and goals of the organisation.

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    First impressions First impressions are perceptions which affect human

    relations, behaviour and performance both in the short termand often in the long term.

    Primacy effectthe way a person perceives another duringthe first few minutes of a first time meeting

    The four-minute barrier/the four-minute sellthe time (4minutes) a person has to make a good impression onsomeone he/she is meeting for the first time.

    Projecting a positive image in 4 minutes is possible by

    paying attention to: appearance

    non-verbal communciation

    general behaviour