Skillgym introduction

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IMPROVING THE HUMAN FACTOR FOR THE PERFORMANCE EXCELLENCE

SKILLGYM SIMULATORS

INTERNATIONAL

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Introducing Lifelike

With over 10 years of experience in the field of mulMmedia soluMon for training, Lifelike SA is a swiss-‐based private-‐owned company focused on the development of mulMmedia simulaMons. Lifelike is acMvely cooperaMng with internaMonal universiMes and daily works side by side with its clients, over 20 mulMnaMonal companies in Europe and Middle East, belonging to different industries such as: Finance, Pharma, Healthcare, Retail and Telecom. A total of 12 FTE people work in Lifelike covering the following specialMes: training methodologies, graphic and mulMmedia design, soVware and advanced technologies development, markeMng and sales. Lifelike also cooperates with a network of professionals as regards training methodologies and scienMfic content wriMng, for the development of its simulaMon in the different subjects dealt with.

Lifelike develops highly immersive simulaMons based on arMficial intelligence and interacMve cinema and branded as “Skillgym”. We believe that the total and complete emoMonal engagement of the user is necessary to obtain any training results. Our simulaMons improve people’s automaMc behaviors because they allow the user to gather experience from conMnuous dynamic feedbacks in a highly realisMc, unpredictable and dynamic simulaMon environment. ScienMfic researche conducted by presMgious uiniversiMes around the world confirm the effecMveness of our approach and of our “ingredients”. The very high usage redempMon by over 100 thousands users spread around the world tesMfy the quality of our soluMons.

Who we are The concept of our solu=ons

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The Human Factor Value

CRUCIAL SUCCESS FACTOR

PERFORMANCE

External factors

(MARKET)

Internal factors

(ORGANIZATION)

PEOPLE BEHAVIORS

RESULTS

Product, Price, MarkeMng, Brand,

LocaMon, OrganizaMon ...

CompeMtors, RegulaMons, Economics ...

Prerequisites

Sell, moMvate, delegate, solve problems, Innovate, customer retenMon...

The performance of the organizaMon grows when people improvement includes these aspects

A good management of these factors just

allows you to « stay on the market »

Today, the most effecMve method to boost business results is through training of people’s negoMaMng skills:

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ATHLETES CONSTANT TRAINING

BUSINESS PEOPLE

MATCH

BUSINESS

Training the Human Factor

Like athletes, also business people need to improve their behaviors (an thus performance) via a progressive and constant training pracMce.

In order to opMmize people’s performance, boosMng their knowledge is not enough. A constant training of their behaviors is absolutely required.

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Behaviors & A-tudes

Knowledge

Hard to understand, anMcipate and change

Behavioral simula.ons (Based on Ar7ficial Intelligence and Interac7ve Cinema)

On-‐line SERIOUS

GAMES and other roleplay

10%

90%

94%

1%

WHAT DO YOU NEED TO IMPROVE HUMAN PERFORMANCE

5%

Classroom training and “tradi7onal” e-‐Learning

Very easy to transfer

Training needs and available soluMons

SOLUTIONS AVAILABLE ON THE MARKET

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Why using a simulaMon?

Our brain does not store data, instead it learns by EXPERIENCES in the form of STORIES. Repetead experiences become (new) HABITS.

6 Source: Knowles, M. S. (1968). Andragogy, not pedagogy. Adult Leadership

Teach to others

Read

See

Listen + see

Talk - Write

DO

Trainers

Simulators, Role Play

Interactive e-learning

Audio, video

PowerPoint

email, manuals

% learning effectiveness of different teaching approaches

EXPERIENCING is the best way to learn

+ Effectiveness

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Skillgym

SIMULATORS DASHBOARD

A unique tool that brings the user fully inside a life-‐like world in order to measure, train and maintain the best performance-‐oriented behaviors over

Mme

The natural companion of SimulaMons: comprehensive analyMcs to monitor in real Mme the most important performance-‐

related KPIs of people

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Check these videos on youtube

Healthcare simulaMons (4 min)

Corporate simulaMons (6 min)

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Skillgym ObjecMves

1 MEASURE

PERFORMANCE

2 BOOST

PERFORMANCE

3 MAINTAIN PERFORMANCE

It is crucial to be able to measure what you need to

improve. Moreover, a reliable assessment of the team’s

overall potenMal is the key to set-‐up effecMve strategies inside the organizaMon.

TradiMonal training alone is not able to change established

behaviors. It must be integrated and supported by a constant training conducted in life-‐like

business scenarios where powerful feedbacks drive users to bemer

behaviors.

Performance usually drops over Mme. This is why it is mandatory to leverage monitoring programs

in order to periodically train performance and keep people’s

results at their best.

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1. Choose a client 2. Simulate the interview

3. Self evaluate

4. Listen to the feedback 5. Think about it

6. Try again

How the training happens

Skillgym is a powerful tool for behaviors assessment and training. It is designed to work on people’s negoMaMng skills, boosMng their performance during problem solving, and negoMaMng acMviMes.

Each simulator engages users with realisMc experiences (based on InteracMve Cinema and powered by ArMficial Intelligence) where a “trial and error” approach with contextualized feedbacks allows them to experiment the consequences of their behaviors

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Our Unique Selling ProposiMon

InteracMve Cinema

•  Real Mme interacMon with real actors showing their body language

•  PersonificaMon of target profiles with greater emoMonal involvement

ArMficial Intelligence

•  16 millions possible combina=ons: the simulaMon dynamically reacts to any choice of the user, by adapMng its own behavior

•  TRIAL & ERROR: the user is free to try and make mistakes, with an enormous advantage in terms of experience-‐led learning.

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InteracMve Cinema

TradiMonal simulaMon approach Skillgym

§  Only verbal communicaMon §  RaMonal involvement §  Metaphoric approach

§  Body language §  EmoMonal involvement (like cinema) §  Real Mme interacMon

vs

Most of communicaMon does not happen by speaking

This approach does not really involve emoMonally and most of communicaMon channels are

simply cut.

It’s like being into the movie: realMme and emoMon fully

involve the user

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The character interacts in real Mme thanks to the Ai

engine algorithms

Th euser interacts with the simulaMon by selecMng what to say among

different opMons (many languages available)

Real Mme video: realisMc and emoMonal simulaMon

The answer of the character is not pre-‐determined. It depends

on how the meeMng is developing.

The character is full video, real Mme.

InteracMve Cinema = no puppets, no avatar

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ArMficial intelligence

TradiMonal Branching SimulaMons Skillgym ArMficial Intelligence

§  Limited scenarios (normally not more than 50) §  Predictable outcomes §  Sta=c reac=ons of the characters (it will

always answer the same way)

§  16 millions possible scenarios §  Total unpredictability §  Dynamic reac=ons

vs

Life is not predictable. And people’s approach does not change simply because you “know” how to make it change.

It does not prepare to the challenges of real life: once the user understand the branching

(very soon), the training is over.

ArMficial intelligence makes the situaMon truly realisMc and the user can improve his approach by dynamically and insMcMvely reacMng to the situaMon and learning from the feedback

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Every “nuance” makes a difference Theory suggests the best path to get to the result (assuming that our counterpart will react accordingly). Reality shows that it’s not always the case: the reacMon of our counterpart to our acMons is most oVen coherent but hardly predictable in advance. Each Skillgym simulaMon is built arount a SPHERA including:

•  800-‐1500 spheres (what the character does/says) •  1000-‐2000 pipes (what the user can do/say)

Spheres and pipes connect to each other in 16 millions different ways, always coherently but sMll always different (the “nuances”). Each Mme the user generates one connecMon between a pipe and a sphere a new situaMon will generate, maybe similar to one already tried, but sMll different. (just like in DNA: you change one limle connecMon and the new baby will have eyes of a different color) 12 different algorithms manage the balancing of connecMons.

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What happened before the meeMng

What has just happened

What happens now

ExpectaMon of what can happen next

RelaMonal targeMng

EmoMonal peaks

Unpredictable occurrencies during the meeMng

Implicit needs of the character

Psychometric model type of the character

MeeMng’s Mme management and interacMon reacMvity

Implicit beliefs of the user

Character’s hesitaMons (fuzzy model)

The destination answer dinamically moves while the user tries to reach it, so it’s not always the case that you get where you expected to

BLUE: algorithms governing the environment of the simulation

GREEN: algorithms reacting to the decisions of the user

RED: Algorithms governing the reactions of the character

Twelve A.I. algorithms inside the Sphera Engine

This is what the character say

This is what the user says

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Comparison with direct compeMtors

Main worldwide direct competitors Lifelike SkillSoft NexLearn PDI HBP

Spherical Interaction Engine (Artificial Intelligence: 16 millions stories) ü

Branching tree approach (predictable: tens of stories) ü ü ü ü

Real time video action ü Video ü ü ü ü

Cartoons ü Realistic Environment ü ü

Not realistic Environment ü ü ü Advanced metrics of Consensus ü

Scorecard Actions/Effects ü Olistic Feedback ü

Didascalic Feedback ü ü ü ü Endorsed Contents ü ü ü ü

Production tools ü ü

Artificial Intelligence

Real time video

Effective feedback

We differenciate by:

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The unique approach of Skillgym

Tradi=onal approach Skillgym approach

•  It is all about training and passive knowledge transfer

•  It is focused on performance and on its impact on business results

•  It “tells you how to do it” •  It “makes you able to do it”

•  It helps companies’ training processes by providing “one-‐shot” pedagogical support

•  It supports also front-‐line managers by providing KPIs of performance which help organizaMons to strategically plan decisions

•  It is not able to conMnuously support people with performance-‐maintenance programs over Mme

•  It is designed around medium-‐long term support, provided by a specific and constant training acMvity

•  It lacks of reliable tools for measurement of people’s real behaviors

•  It is based on analyMcal dashboards which objecMvely measure people’s natural behaviors

•  It is not able to provide a reliable ROI measurement

•  It comes with specific dashboards designed to give total control over the ROI

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•  Control: stakeholders always have direct access to training process and results, for ROI opMmizaMon and real-‐Mme fine-‐tuning of the whole training process

•  Effec=veness: this new conMnuous training approach is focused on the human factor, which is crucial to effecMvely improve everyday business performance

•  Engagement: users are more engaged because of interacMve content -‐ they are not forced to learn, vice versa they are happier than with tradiMonal training and gain trust toward the company

•  Costs: direct access to online simulators with no travel & classroom costs and reduced training Mming

Benefits of Skillgym

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CompeMMve posiMoning of Skillgym

SOFT SKILLS (ComportamenM)

HARD SKILLS (conoscenze)

SoluMons on the market for the conMnuaMve improvement of behaviors

EFFECTIVENESS

SCALAB

ILITY

+

+ -‐

-‐

ConMnuous Role playing

One-‐to-‐one Coaching

Classroom training

Books

TradiMonal eLearning

Branching serious game

Indirect compeMtors

Direct compeMtors

Seminars

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Track record

FINANCE + 15%

AVERAGE INDIVIDUAL

PERFORMANCE INCREASE

as measured by our clients

(Quarter following the train

ing session)

TELCO + 12%

PHARMA + 12%

HEALTHCARE + 16%

One scienMfic research carried out in 2014 by the presMgious University of Switzerland (USI) shows that training through Lifelike SimulaMons brings 3x long term behavioral improvements compared to tradiMonal training (including serious games).

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Market scenario

EDUCATION BUSINESS UNEMPLOYMENT

MATCHING

ORIENTEERING +

TALENT FINDING

BEHAVIOURAL IMPROVEMENT

VIRTUAL PATIENTS +

SIMULATIONS PREJOB SKILLING

SERIOUS GAMES

KNOWLEDGE TRANSFER CONTENT TRANSFER

TECHNICAL EXPERIENCE LEARNING

PREDICTABLE BRANCHIN

G TREES

(Serious Gam

es)

ARTIFICIAL

INTELLIGEN

CE

(Learning Simulators)

COMPE

TITO

RS

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Main references

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Skillgym introduction