SIX SIGMA ONLINE SIX SIGMA ONLINE CERTIFICATION COURSE

IQF Certified Six Sigma Black Belt CSSBBIQF Certified Six Sigma Green Belt CSSGB

MST CONSULTING & TRAINING SERVICES PHILIPPINESINSTITUTE OF SIGMA LEARNING (ISL) INDIAINTERNATIONAL QUALITY FEDERATION (IQF) USA

Institute of Sigma LearningG l o b a l P a r t n e r

What is Six Sigma?What is Six Sigma?

• Six Sigma is a set of competencies for achieving Six Sigma is a set of competencies for achieving continuous improvement.

• Six Sigma Competenciesg p▫ Methodology: DMAIC and DFSS▫ Tools: Statistical and Soft skills

U lik ISO TS 6 COPC • Unlike ISO-9001:2000, TS-16949:2000, COPC, CMMI etc., in Six Sigma field there is no certification for the organization certification for the organization.

• In Six Sigma Individuals are certified based on their competencies – GB, BB and MBBtheir competencies GB, BB and MBB

d h l hSix Sigma and other Quality Approaches

• Six Sigma initiative is NOT a substitute to other quality approaches such as ISO-9001:2000, TS-16949:2000 COPC CMMI Lean etc16949:2000, COPC, CMMI, Lean etc.

• On the other hand Six Sigma initiative perfectly complements other quality efforts of the organization.

• Combinations such as Lean Six Sigma and Six Sigma + CMMI have become industry Sigma + CMMI have become industry benchmark.

Why get Certified?y g

• Six Sigma Certification▫ Gives confidence that you have the right skills▫ Gives confidence that you have the right skills▫ Gives confidence to your employer that you can

deliver bottom-line results.b▫ Six Sigma competencies are generic skills and

helps individuals change their industry.

B fit f Si SiBenefits of Six Sigma• Company Level▫ Shorter lead times▫ Cost reductions▫ Higher productivityHigher productivity▫ Better customer satisfaction

• Individual Levelh i i kill h l i di id l hi h▫ The six sigma skills help an individual achieve the

targets set by the management.▫ Deliver bigger results faster.gg▫ Helps in changing the Industry (Manufacturing to

BPO, Financial services, call center etc.)▫ Thus it is possible to do Six Sigma certification course Thus it is possible to do Six Sigma certification course

despite the fact that your company is not interested.

Who Can Do Six Sigma?Who Can Do Six Sigma?• Industry▫ BPO▫ Call CenterCall Center▫ Software▫ Banks▫ Insurance

S i▫ Services▫ Manufacturing▫ Automobile▫ ElectronicsElectronics

• Departments▫ Quality Assurance▫ Operationsp▫ Engineering and Technical Services▫ Maintenance▫ Marketing and Sales▫ Materials▫ Materials▫ HRD▫ Finance

Who gives Six Sigma Certificate?

• Unlike other quality certificates, there is no accreditation system. There is no single body to accreditation system. There is no single body to approve the six sigma courses and certification.

• Six Sigma certificates as issued by the following h ithree agencies:▫ Employer (Big companies – GE, Honeywell)▫ Consulting Companies (Trainers)Consulting Companies (Trainers)▫ Third party (Independent ASQ and IQF)

Comparison of CertificationsComparison of CertificationsCriteria ASQ IQF

Coverage Large number of Few topics tests the analytical skillsCoverage Large number of topics, less depth

Few topics, tests the analytical skills

Scope Green Belt and Black Belt

Green Belt, Black Belt and Master Black BeltBlack Belt Black Belt

Exam Format Theory onlyMultiple Choice questions

Fundamentals as well as Applications. Tests both knowledge and skills.

questions

Soft Skills Not Applicable Assessment system is part of certification

Exam Schedule Fixed time (2 times/year)

Computerized, Flexible, any time exam

Sponsor Not available Corporate Sponsoring available

IQF Si Sig C tifi ti EIQF – Six Sigma Certification ExamSection 1: FundamentalsQuestion Type Number of Questions

Six Sigma Process 5

Di t Di t ib ti 3Discrete Distributions 3

Continuous Distributions 3

Statistical Inference 3

Measurement Assurance 3

SPC 3

Process Capability 3

Regression 3

One-Way ANOVA 2y

Multi-Factor ANOVA 2

IQF Six Sigma Certification ExamIQF – Six Sigma Certification ExamSection 2: Applications

Question TypeNumber of

Questions Question

Weighting

Basic Experimental Design 1 5

P T t O ti i ti 1 10Process Target Optimization 1 10

Process Variance Optimization 0 10

Project Value 3 1

P j t M t 1 4Project Management 1 4

IQF Six Sigma Certification ExamIQF – Six Sigma Certification ExamQualification Scores

Certification Type

RequiredFundamentalsSection Score

RequiredApplications

Section ScoreCertification Type Section Score Section Score

Green Belt 50% 0%

Black Belt 60% 50%Black Belt 60% 50%

Master Black Belt 75% 75%Master Black Belt 75% 75%

S h l K r

C tifi d Si Sig G B ltis hereby recognized as a:Susheel Kumar

Certified Six Sigma Green BeltIn recognition of successfully demonstrating the knowledge and expertise needed in acting as a change agent g f f y g g g g g

utilizing the principles of Six Sigma this certificate is hereby bestowed and is acknowledgement of the demonstrated skills in meeting the requirements specified by the International Quality Federation

Granted: March 12, 2005

Sponsor: Institute of Sigma LearningCertificate Number SC415mbbexam

Sponsor: Institute of Sigma Learning

About IQF www iqfnet orgAbout IQF www.iqfnet.org

• Noted author and Six Sigma guru Thomas Pyzdek founded the International Quality Federation (IQF) in January 2000, the first to provide independent third-party validation that an individual has mastered the Six Sigma Body of Knowledge (BoK).

Mission:The mission of the IQF is to promote quality improvement throughout the world.p q y p g

Purpose:The IQF will pursue its mission by cultivating environments which allow member societies and other organizations to work together to advance knowledge of quality.

P i i lPrinciples• Member-based government

The IQF will be governed by its member organizations (International Body).• No commercial operations

Th IQF ill t d d t i i titi ith i l The IQF will not produce products or services in competition with commercial firms. The IQF believes that it can best encourage the broadest range of products and services for the quality profession by providing encouragement and assistance to individuals and organizations, rather than by competing with them. (Independent Examination & Certification System)( p y )

About MST ISL About MST-ISL www.mstclientnet.com/id24.html

• Institute of Sigma Learning Pvt Ltd is established in 2001 to • Institute of Sigma Learning Pvt. Ltd. is established in 2001 to promote six sigma.

• First in India to start Six Sigma Distance Learning course.• First in the Philippines to start Six Sigma Distance Learning

CourseCourse.• First to publish Six Sigma books in India. First book in 2002

and two books in 2005• First to develop on-line support system called e-Mentoring e-

C St d d F ilit tCase Study and e-Facilitator.• First to launch International Quality Federation (IQF) USA Six

Sigma Certification in India.• Conducted Six Sigma programs in Germany, Dubai, Indonesia,

l i i k d dig p g y, , ,

Malaysia, Sri Lanka and India.• Rich consulting experience in BPO/Call Center, Insurance,

Services, Manufacturing, Automobile, Electronics and Pharmaceutical.

• ISL students are from India, Malaysia, Saudi Arabia, UK, USA, Canada, Germany, Singapore , Sri Lanka and others.

MST-ISL Six Sigma Online Coursesg• MST-ISL has adopted ASQ and IQF Body of

Knowledge's completely.Knowledge s completely.• Objectives of MST-ISL courses▫ Equip the student with six sigma application

killskills.▫ Prepare the student for both ASQ and IQF exams.▫ Provide great learning experienceProvide great learning experience.▫ Provide highest value to students.

MST ISL Si Si O li CMST-ISL Six Sigma Online Courses

• ISL-Certified Green Belt Course▫ Fee Php 16 000 00 + 12% EVAT▫ Fee Php 16,000.00 + 12% EVAT

• ISL-Certified Black Belt (Upgrade)▫ Fee Php 19,000.00 + 12% EVATp 9,

• ISL-Certified Black Belt (Direct)▫ Fee Php 35,000.00 + 12% EVAT

MST-ISL Certified Six Sigma Online CoursesMST-ISL Certified Six Sigma Online CoursesUnique Features

l ibl i i i h i• Flexible Course – Start any time & Finish any time• Duration: 3 months (min.) & 1 year (max.)

P t M d B k D it/C dit C d• Payment Mode: Bank Deposit/Credit Card• Learn at you own place and pace.

Flexible access course material• Flexible access course material▫ Printed books, e-books▫ Audio lectures on CD and internet (CBT/WBT)Audio lectures on CD and internet (CBT/WBT)

• Free Value Added Features▫ Free IQF exam (worth USD 150)▫ Free MS-Excel template (USD 250)

MST-ISL Certified Six Sigma Online CoursesMST ISL Certified Six Sigma Online CoursesRequirements• Completed Online Registration and Full payment. p g p y• Valid e-mail address and permanent residential

address.• PC/Laptop with Internet Broadband Connection

(DSL 380kbs recommended)U d di f B i M h i l i • Understanding of Basic Mathematical operations (Knowledge of Statistics an Advantage).Must have a reading comprehension on English • Must have a reading comprehension on English Language of at least a High School Graduate.

• Knowledge of Windows Operating System • Knowledge of Windows Operating System especially MSEXCEL.

SCREEN SHOTS FOR DEMONSTRATION

To Register Visit our Website To Register Visit our Website http://www.mstclientnet.com/id30.html

After Registration you will received an email to confirm your registrationemail to confirm your registration

Follow the link provided on the email to confirm registrationto confirm registration…

Pay the course fee (payment options)

• Credit Card using PAYPAL SystemBank Transfer/Deposit (BPI or Chinabank)• Bank Transfer/Deposit (BPI or Chinabank)

• Cash or Cheque Payment in our office• Money Transfer• Money Transfer

Once payment is verified completed you Once payment is verified completed you will receive your UserName and passwordto Log-in to our online course systemto Log in to our online course system.

Dear Juan Dela Cruz,

h b f ll i d b f hiYou have been successfully registered by our franchise MST Consulting & Training ServicesYour Login details areUser Name:juan@yahoo.comUser Name:juan@yahoo.compassword :MST123

Please click the link Instructions to download the basic instructions to th ISL L i M t S tthe ISL Learning Management System.

Happy Learning!Thank You,,Administrator Institute of Sigma Learning

For guidance you should download the For guidance you should download the Student Study Guide Manual

Allow popup blocker then re-enter UserID & password d li k b it b tt

Log-in to our website to start training!

and click submit button

TYPE YOUR USER NAMENAME

TYPE YOUR PASSWORD

juan@yahoo.com

j9d4c6

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Student View (opening screen)Student View (opening screen)

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LMS – Learning Management System

Student View (LMS) ClickClick( )

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You can access our e-Book O liOnline

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You can access our e-Mentoring Tool

e MentoringTMe-MentoringTM

• Mentoring is a very critical aspect of learner • Mentoring is a very critical aspect of learner development.

• In the traditional way of mentoring, it is not In the traditional way of mentoring, it is not possible to get the knowledge from several experts at one time.

• There are several mentors for the same subject/topic.

• Same question is answered by multiple mentors.• Students have access to all the questions asked

b th t d tby other students.

e-Mentoring Web tool

Student View (LMS)( )

ClickClickClickClick

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1.Does "Six Sigma" Projects consider the Voice of Customers exhaustively when implementing it? 2.When should we consider DMAIC & DMIDV approach when implementing Six Sigma projects?

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Student View (LMS)ClickClick

HELP Menu( )

HELP Menu

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ADDED INFO Queries Posted by other students

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You can access our e-Facilitator Tool

e-FacilitatorTMe Facilitator

• Live projects are most important part of learning process. Typically, learners have difficulty in implementing what they have learnt in the class room.

• The e-Facilitator is an innovative tool to help learners in implementing live projectslearners in implementing live projects.

• Step-by-Step guidance is provided by Mentor in applying the DMAIC methodology and tools.applying the DMAIC methodology and tools.

• Mentors can be allotted specific learners (projects)

Project RegistrationProject Registration

DMAIC Steps & CommentsDMAIC Steps & Comments

You can download our MSEXCEL Project Templates

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You can access our e-Quiz ToolYou can access our e Quiz Tool

e-QuizTMe-QuizTM

• Types of questionsMultiple choice▫ Multiple choice

▫ Check box (more than one right answer)▫ True/False

N meric (Fill p the blank ith N mber)▫ Numeric (Fill up the blank with Number)• Capabilities▫ With each question data file or image can be attached

Di l if h i ( l i i ▫ Displays comments, if the answer is wrong (explaining correct answer)

▫ Questions are randomly displayedF ll t t d f db k▫ Fully automated feedback

▫ Questions can be set with 3 difficulty levels.▫ Quiz design is flexible

S f l i i ( k/ ’ ) ▫ Summary of results topic wise (week/strong area’s)

e QuizTMe-QuizTM

e-QuizTMe QuizAutomated Feedback – Individual/summary

Y C St d You can access our e-Case Study Tool

e Case StudyTMe-Case StudyTM

• Case study method is very popular in management oriented Case study method is very popular in management oriented course. They are best suited for developing skills.

• Case study method poses challenge to administer online, as the learner has to give descriptive answers the learner has to give descriptive answers.

• ISL has developed e-case study tool to administer cases online with semi-automated feedback.C ith lti di t t b d• Cases with multi media content can be used.

• Cases can be customized with background of the learner.• Answers of the mentors are displayed immediately after the

questions are answered by learner. This is instant feedback.• Mentors can review and provide feedback and rate the

learners skills.

e Case StudyTMe-Case StudyTM

Multimedia PresentationsW t th l i t b i • We create the class room environment by using Ms-Power Point Slides and audio lectures are linked and provided in the following formats:p g▫ Computer Based Tutorials (CBT)▫ Web based Tutorials (WBT)I l t i i d t ti t i t th • In a class room training, due to time constraint the content is reduced. However, in our Multimedia Presentations the content is fully covered with out ese tat o s t e co te t s u y co e ed t out time limitation.

You can access our Electronic Web Based Tutorial (e-WBT) Online

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With Audio Lecture

Computer Based Tutorial (CBT)Computer Based Tutorial (CBT)

You can download Excel Templates Six Sigma Tools

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IQF exam - FundamentalsEnter Your Exam Code HereEnter Your Exam Code Here

IQF exam – Sample QuestionIQF exam Sample Question

IQF exam - ApplicationsIQF exam Applications

IQF exam – Result Code

GB Course Material (3 Books)GB-Course Material (3 Books)

BB Course Material (3 Books)BB-Course Material (3 Books)

GB-Module 1: (Fundamentals)( )• Six Sigma Concepts and Philosophy

Metrics: DPU DPMO RTY • Metrics: DPU, DPMO, RTY • Six Sigma Deployment • Champion Black Belt and Green Belts • Champion, Black Belt and Green Belts • Selecting Projects

GB-Module 2: (Define and Measure Stages)

• Define Stage and Measure Stage • Define Stage and Measure Stage • Basic Statistics: Concept of Variation, Data

Types, Normal, Exponential, Binomial, Poisson distributions, Measures of central tendency –Mean, Median, Mode, Measures of dispersion –Range Standard deviation VarianceRange, Standard deviation, Variance

• Visualization Techniques: Process Mapping, Quality Function Deployment

• Measurement System Analysis: Types of error in Measurement System, R&R for Variable measurement R&R for Visual Inspection measurement, R&R for Visual Inspection

GB M d l 3 (A l S )GB-Module 3: (Analyze Stage)• Analysis Stage Analysis Stage • Data Analysis: common and special causes of

variation, Control charts, Xbar and Range Chart, , , g ,Individual and Moving Range Chart, Histogram, p-chart, c-chart, Pareto analysis

• Cause and Effect diagram, Pre-control charts and Paired comparison D i f E i t (D E) M lti V i h t • Design of Experiments (DoE): Multi-Vari chart, Fractional Factorial designs, Full Factorial designs designs.

GB-Module 4 (Improve Stage)( p g )• Improve Stage

Process Capability: Cp Cpk Pp Ppk • Process Capability: Cp, Cpk, Pp, Ppk • Advanced Statistics: Sampling distribution,

Estimation Hypothesis Testing ANOVA Estimation, Hypothesis Testing, ANOVA, Correlation and Regression

GB-Module 5 (Control Stage)( g )• Control Stage

FMEA • FMEA • Team Work

GB-Module 6 (IQF Green Belt Body of Knowledge)Knowledge)• Six Sigma Process

Di ib i• Distributions• Statistical Inference & ANOVA• Measurement Assurance• SPC• Process Capability• One-Way ANOVAy

BB-Module 1 (Six Sigma Leadership)• Enterprise viewp• DMAIC Plus model• Balanced Scorecard• Benchmarking• Benchmarking• Risk analysis• SWOT Analysis

l• Scenario Planning• Project Management• Knowledge ManagementKnowledge Management• Management and Planning Tools• Quality Guru’s – Deming, Juran

BB-Module 2 (Advanced Data Analysis)• Probability conceptsy p• Central Limit Theorem• Graphical Methods• Advanced Distributions• Advanced Distributions• Non Normal Data transformations• Goodness of tests

C ti t bl• Contingency table• Non parametric tests• Rational Subgroupingg p g• Advanced SPC – Short runs• CUSUM• EWMA charts• EWMA charts.

BB M d l 3 (O ti i ti d R b t BB-Module 3 (Optimization and Robust Design)• Two factorial Design’s• Fractional factorial Designs

Main effects and Interactions• Main effects and Interactions• DOE Service Application• Taguchi MethodsTaguchi Methods• S/N Ratios• Response surface mapping• Planning and organizing experiments• One Factor experiments

EVOP• EVOP

BB-Module 4(Design for Six Sigma)

• DMADV• Voice of customer• Voice of customer• QFD• Design for Manufacturabilityg y• System and Design FMEA’s• TRIZ

A i i d i• Axiomatic design• Business Process Management.

BB Module 5 (Lean Enterprise)BB-Module 5 (Lean Enterprise)• Lean Enterprise, 3M, Seven types of Wastesp , 3 , yp• Heijunka, Talket time• Value string mapping• 5S, TPM, TOC• Lean Thinking• Continuous flow manufacturing• Non value added activities• Cycle Time reduction• Lean tools: Kanban

SMED Vi l F t• SMED, Visual Factory

BB-Module 6 (Change Management)

• Managing cultural ChangeTeam Stages and selection of members• Team Stages and selection of members

• MBTI and Team Roles• Facilitation Process and tools• Facilitation Process and tools• Coaching and Mentoring• Team Dynamics and performance• Team Dynamics and performance

FAQsFAQs1. What is the qualification for doing six sigma?

▫ There is no minimum qualification for doing six q gsigma courses from ISL, as these are professional certifications and not degrees from universities. ASQ prescribes – years of experience in quality.S b d b d h h l d ▫ ISL-BB can be done by students who have completed

ISL-GB.2. Can I do Black Belt course directly?

▫ The Body of Knowledge (BoK) of Black Belt includes complete Green Belt BoK and additional topics. For example 56% of ASQ CSSBB is same as ASQ CSSGB.ISL Si Si d l i d i d ▫ ISL Six Sigma courses are modular in design and there is no overlap between GB and BB courses. ISL offers Black Belt upgrade course for IQF Certified Green Belts Direct Black Belts will go through the Green Belts. Direct Black Belts will go through the combined course.

FAQs Cont…Q3. Which of the BoKs is better – ASQ or IQF?

▫ ASQ BoK covers wide range of topics and helps ▫ ASQ BoK covers wide range of topics and helps develop breadth of the subjects. Typical list includes DMAIC, DFSS, Lean, Benchmarking, Taguchi, TRIZ, F ilit ti d T B ildi tFacilitation and Team Building etc.

▫ IQF BoK covers few topics in greater depth. Typical list includes distributions, MSA, ANOVA, Project , , , jManagement, DoE etc.

▫ Both breadth and depth are required for a good six sigma professional Hence ISL courses are designed sigma professional. Hence ISL courses are designed combining both ASQ and IQF BoKs.

▫ ISL courses places greater emphasis on applications.

FAQs ContFAQs Cont…4. How many projects are required for IQF

certification?certification?▫ IQF certification is free with ISL six sigma

courses. Doing project is optional for IQF Green Belt certification. IQF Black Belt certification requires 2 projects.

▫ ISL recommends doing one project (DMAIC) ISL recommends, doing one project (DMAIC) during Green Belt course and second project (DMAIC/DFSS) during Black Belt course.ISL d t i ffi i l l tt f lf ▫ ISL do not require any official letter for self sponsored students.

FAQ CFAQs Cont…5. I had attended GB training/certified from my 5 g/ y

company, can I register for BB from ISL?▫ No. IQF Body of Knowledge (BoK) is not covered in

most of the corporate trainers and consultants most of the corporate trainers and consultants. Without special preparation clearing IQF exam is difficult and hence we suggest you to take GB from ISL This course is specially designed to prepare ISL. This course is specially designed to prepare you for the IQF exam.

▫ Alternately, if you are confident, take IQF GB exam b i USD 150 Thi f i l f t ki th by paying USD 150. This fee is only for taking the IQF exam. If you clear the IQF GB exam, you can register for BB course directly.IQF i f i h ISL ▫ IQF exam is free with ISL courses.

FAQ CFAQs Cont…6. I had attended BB training at my company, g y p y,

how can I take IQF certification?▫ If you are confident, take IQF BB exam by

paying USD 150 This fee is only for taking the paying USD 150. This fee is only for taking the IQF exam. Before taking the IQF exam, you need to submit 2 projects for assessment.

▫ You can register for ISL integrated BB course. This course will specially prepare for the exam. IQF exam is free with this course. IQF exam is free with this course.

FAQ CFAQs Cont…7. My company is not doing Six Sigma, how can I 7. My company is not doing Six Sigma, how can I

do projects?▫ ISL do not require any official letter for self

sponsored students.▫ You will learn project selection in Module 1 of

th GB Th l t f j t d the GB course. Then select few projects and send us mail and we help you finalize one project. Then you can register your project in e-p j y g y p jFacilitator and get step-by-step guidance.

FAQ CFAQs Cont…8. How much savings are expected in a project?g p p j

▫ Self sponsored students are not expected to share the benefits with ISL. We expect the self sponsored students to demonstrate the sponsored students to demonstrate the application six sigma methodology and tools to real life project. Even if some of the actions are

i l d d l k f f not implemented due to lack of support from management is also acceptable.

▫ Corporate sponsored students are expected to p p pquantify financial benefits of the project before starting the project and also report the actual benefitsbenefits.

Sample ProjectsSample Projects• Reduce recruitment time from 6 weeks to 4 weeks• Reduce Attrition from 45% to 10%Reduce Attrition from 45% to 10%• Increase productivity by 30%• Increase customer satisfaction from 83% to 95%

Reduce absenteeism from 25% to 10%• Reduce absenteeism from 25% to 10%• Reduce 20 breakdowns per month to 5 breakdowns per

month. d li li f % %• Improve delivery compliance from 75% to 95%

• Increase Quotation conversion ratio from 35% to 45%• Reduce the rejection from 12% to 3 %j 3• Reduce the defects in Invoices from 2000 DPMO to 200

DPMO

F db k f ISL C tifi d GBFeedback of ISL-Certified GBDear Sir,

I would hereby like to thank you for all the knowledge & training I received from you, through your Green Belt Program. The Green belt program of ISL is one of the best as the material provided in it is very comprehensive and you are always there to help out in case is very comprehensive and you are always there to help out in case of any doubts. There are very few trainers like this who can be approached so easily and frequently.

h ifi i did h h l h l dThe IQF certification course I did through ISL, not only helped me in getting good understanding of Six sigma tools, but also helped me in getting job of my desired profile.I’m very grateful to you for all the help and knowledge you are still y g y p g yproviding me.

Thanks & regardsPurnimaPurnima

Feedback of ISL-Certified BBFeedback of ISL Certified BBDear Sir,

I am one of your student who had received the black belt training from you in the th f A il month of April,2005

I am working in the automotive spare part manufacturing company Manufacturing sheet metal, etc……Since being in an automotive industry I was aware of most of the quality tools

which were used But never new its actual use and depth of analysis We used to do which were used. But never new its actual use and depth of analysis. We used to do it just as a formality of the organization, its actual application and implementation was cleared to me only after attending your training and by doing projects. While doing this project your online support (e-facilitator) was the best it always made me feel that you are near me made me feel that you are near me You’re training and live project has helped me lot In building confidence level in

me now I am very much confident then earlier. Previously I used to feel that sheet metal is the only field I can work because from last 5 years I am working in it only but now I am confident that I can work in any working in it only but now I am confident that I can work in any organization. And to my surprise I got a good opportunity in rubber industry as a QA Manager

Th k f thiThanks for every thingYour studentAjit Singh

Feedback of ISL Certified BBFeedback of ISL-Certified BBDear Sir,

I t t ll th k f t ib ti t Si Si I want to personally thank you for your contribution to Six Sigma Implementation at Radius Power India. Even though, we are in initial stages of Six sigma in our company, we have generated extraordinary saving, which are much more than anticipated.Th l i i d d b hi hl b fi i l h The classroom training conducted by you was highly beneficial to the team and did go a long way in deeply rooting Six Sigma in their Mindset. Your classroom training are very practical, with lot of real life examples. The way you have gone about the whole training without complicated stuff is i i Th B b ISL i h i i h impressive. The Best part about ISL is that we can interact with you, even when you are not in front of us through the highly effective software – ‘e-facilitator’.This software is particularly a very useful tool, which is very impressive. We p y y y pwould look forward to getting our Green belt’s & Black belt’s being trained through this portal.

Warm RegdsWarm RegdsAmit Sharma, Manager ,QARadius Power India

How to Register?How to Register?

• Visit http://www mstclientnet com and register • Visit http://www.mstclientnet.com and register for GB or BB course and the system will generate the Invoice number. Pay through bank deposit y g por make a check in favor of MST Consulting & Training Services. Payment can also be made through credit card during on-line registration (see payment options on our website).U l ti f t ill i th • Upon completion of payment you will receive the course material and password for the online course and toolscourse and tools.

Contact MST ISLContact MST-ISLEngr. Norlito M. Suelo

Gen. Mgr./Director

MST Consulting & Training Servicesth Fl B ild C Bld S l d S5th Flr. Builders Center Bldg., Salcedo St.

Legaspi Village, Makati CityPHILIPPINES – 1223PHILIPPINES 1223

Ph: 632-751-6730Fax: 632-750-3149

Mobile: 639198002166Email: info@mstclientnet.comOr norlie@mstclientnet comOr, norlie@mstclientnet.com