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Could IT4IT become bigger than ITIL? Tony Price WW Director IT4IT Strategic Consulting 8 th June 2016

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Could IT4IT become bigger than ITIL?

Tony PriceWW Director IT4IT Strategic Consulting

8th June 2016

Introduction

2

Tony Price

Director WW IT4IT strategic consulting

HPE SW Services

Agenda

3

What is IT4IT?

Why ask if it could be bigger than ITIL?

How IT4IT can be adopted

Applying IT4IT

IT4IT™ is a trademark of The Open Group

What is IT4IT™?

4

IT delivers value through a series of activities

Which means there is an IT Value Chain supported by Value Streams

Efficiency

&

AgilityFinance & Assets

Intelligence & Reporting

Resource & Project

Governance, Risk & Compliance

Sourcing & VendorIT V

alu

e C

hain

Plan Build Deliver Run

Reference Architecture

Value Streams – MartinLean / 6-sigma concepts

Multi-Process Oriented

Customer focused results

Value Chains – PorterCompetitive Analysis

Strategic Concepts

Value Creation

Activity cost to profit margin analysis

IT4IT™ is a trademark of The Open Group 5

as in a stream of activities delivering value

IT Value Chain

Strategy to Portfolio

Drive IT portfolio to

business innovation

Requirement to

Deploy

Build what the business

wants, when it wants it

Request to Fulfill

Catalog, fulfill & manage

service usage

Detect to Correct

Anticipate & resolve

production issues

The IT Value Chain has 4 IT Value Streams

Efficiency

&

AgilityFinance & Assets

Intelligence & Reporting

Resource & Project

Governance, Risk & Compliance

Sourcing & VendorIT V

alu

e C

hain

Plan Build Deliver Run

Reference Architecture

6IT4IT™ is a trademark of The Open Group

IT4IT™ reference Architecture V2.0

7

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

IT4IT™ is a trademark of The Open Group

The Open Group IT4IT™ standard to Run the Business of IT

20162011 2012 2013 2014

IT4IT

2.0 Std.

10/2015

RA 2.0

(level 3)

7/2015

RA 1.2

(level 3)

3/2014

RA 0.5

(level 1)

8/2012

Value Chain

9/2011

RA 1.3

(level 3)

10/2014

RA 1.0

(level 2)

1/2013

Original Consortium

• Shell

• Hewlett-Packard (IT & SW)

• Achmea

• MunichRe

• Accenture

• Pricewaterhouse Coopers

• University of South Florida

• AT&T

IT Operating ModelDescribes the structure of IT management

IT Reference ArchitecturePrescribes the functional & information architecture

Consumer-centric service model

Education/ Certification

4/2016

8IT4IT™ is a trademark of The Open Group

2014

IT4IT Downloads

» Technical Standard

» 31/10/15: 1144

» 30/11/15: 2752

» 31/12/15: 4160

» 31/01/16: 5486

» 12/02/16 – 5984

» From 917 organizations, 1649 domains and 3409 individuals

» Pocket Guide» 655 downloads

» Management Guide» 69 downloads

» Reference Cards » 991 downloads

9

» Van Haren IT4IT Book Sales to end of 2015

» Hard copy – 1129

» E-books – 31

» The Open Group e-sales to Jan 25 2015

» Technical Standard – 30

» Pocket Guide – 22

» Reference Cards - 6

» The Open Group e-sales New Store

» Technical Standard – 20

» Management Guide – 16

IT4IT Book Purchases

IT4IT™ is a trademark of The Open Group

So why ask if IT4IT will be bigger than ITIL?

10

So why ask if it could be bigger than ITIL?

11

CoveragePotential Impact

Early Adoption

Industry demands

Initiative Overload

A prescriptive reference

architecture for the

business of IT

Cost,Resource,

Simplification, Customer

SatisfactionAgility

Already showing

value and returns from

early adopters

Better, Faster,

Cheaper, Safer

CIOs are struggling to

cope:Cloud,

Devops, SIAM,

Mobility, Security,

IOT……

So how can IT4IT be adopted?

12

The Key to success

Prescription

13

Typical look at the business of IT still has silosAnalyze and understand how to support the business by initiative

Velocity / requirements

Process

ToolCore IT

CloudProcess

Tool

DevOpsProcess

Tool

SecurityProcess

Tool

Multiple Suppliers / SIAM

Process

Tool

MobilityProcess

Tool

Conte

xt / use c

ase

14

Looking at IT4IT through the Value Chain lens One IT4IT or many ?

Process

Tool

Core IT

Cloud

Process

Tool

DevOps

Process

Tool

SIAM

Process

Tool

Security

Process

Tool

Mobility

Process

Tool

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

15

One Lens, One Architecture, Many PerspectivesApplying IT4IT

Process

Tool

Core IT

Cloud

Process

Tool

DevOps

Process

Tool

SIAM

Process

Tool

Security

Process

Tool

Mobility

Process

Tool

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

16

HPE IT value chain lens changes how you execute

17

Source Offer ManagePlan

Strategy

to Portfolio

Requirement

to DeployRequest

to Fulfill

Detect

to Correct

I want to decide between build, buy or broker to deliver services

I want to aggregate services from suppliers into my catalog

I want to provide a service marketplace and track usage

I want to manage suppliers to deliver rapid & effective resolution

Service integrator

I want to maximize efficiency across my service portfolio

I want to prepare patches for updates to my running services

I want automatic request fulfilment and offer pay-on-use pricing

I want to predict events and automatically remediate incidents

Service supplier

I want to build a new service or enhance an existing one

I want to incrementally build and release new features

I want to publish my enhanced services in a service marketplace

I want to quickly identify and fix problems and defects

Service broker

Addressing the silosApply the Reference Architecture consistently to all areas – Making IT Flow

Velocity / requirements

Process

ToolCore IT

CloudProcess

Tool

DevOpsProcess

Tool

Multiple Suppliers / SIAM

Process

Tool

SecurityProcess

Tool

MobilityProcess

Tool

Conte

xt / use c

ase

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

17

How can IT4IT be adopted – Big Picture

19

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

How can IT4IT be adopted – Value Stream Analysis

20

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

How can IT4IT be adopted – Point solution at a time

21

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

IT4IT™ reference architecture HPE product mappingStrategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

PolicyComponent

RequirementComponent

TestComponent

Offer Consumption Component ProblemComponent

Incident Component

ProposalComponent

Source Control

Component

BuildComponent

Offer ManagementComponent

Request Rationalization

Component

Chargeback/Showback

Component

Service LevelComponent

Event Component

PortfolioDemand

Component

ProjectComponent

Build Package

Component

CatalogCompositionComponent

Change Control

Component

UsageComponent

Diagnostics &RemediationComponent

Service Monitoring

Component

Enterprise Architecture Component

DefectComponent

ServicePortfolio

Component

ServiceDesign

Component

ReleaseCompositionComponent

Configuration Management

Component

Fulfillment Execution

Component

Policy Require-ment

TestCase

Problem/KnownError

Incident

ScopeAgree-ment

SourceCharge-

backContract

Build Offer

Subscrip-tion

ServiceContract

Event

PortfolioBacklog

Item

ITInitiative

BuildPackage

ServiceCatalogEntry

RFC

UsageRecord

RunBook

ServiceMonitor

ServiceArchitec-

tureDefect

Request

Fulfill-ment

Request

ShoppingCart

Con-ceptualService

LogicalService

Blueprint

ServiceReleaseBlueprint

ActualService

CIs

DesiredServiceModel

ServiceRelease

Con-ceptualService

Blueprint

PPM Demand

PPM Proposal

PPM PortfolioPPM APM

Enterprise Maps

3rd Party: Document Mgnt

Enterprise Maps

PPM, ALM, AgM, SAW

ALM, AgM with ALI

3rd party:Architecture & Documentation

ALM, AgM

ALM, AgM

3rd Party:(Build Packaging)

CODAR

ALM (inc.sprinter), UFT, PC, LR, SV,

NV (Shunra), Stormrunner,

Mobile Center, Fortify

Propel Portal(SM, SAW)

Propel Catalog

CSA, SM, AM

PropelCSA + AM

SM, SAW SM, SAW

BSM, SM, SAW BSM (OMi)

OO

BSM (APM), BPM, RUM, OM, SiS,

NNMi, Diag., Ops Analytics

SM, SAW

UCMDBPropel SX

3rd Party:Sparx EA

3rd Party:(SCM, IDE)

ALM, AgM with ALI

3rd Party:(Build)

220

How can IT4IT be adopted – aligned to an industry theme (Cloud / SIAM etc)

21

How can IT4IT be adopted – Use case / Pain point

22

Service

Portfolio

Component

Portfolio

Demand

Component

Proposal

Component

Policy

Component

Defect

Component

Requirement

Component

Project

Component

Test

Component

Build

Component

Source Control

Component

Change

Control

Comp.

Problem

Component

Incident

Component

Event

Component

Diagnostics &

Remediation

Component

Usage

Component

Chargeback /

Showback

Comp.

Strategy to

PortfolioRequirement to Deploy Request to Fulfill Detect to Correct

Offer Mgmt.

Component

Offer Consumption Component

Service

Archite-

cture

PolicyRequire-

ment

Scope

Agree-

ment

IT

Initiative

Portfolio

Backlog

Item

Source

Conceptual Service

Blueprint

Concep-

tual

Service

Logical

Service

Blueprint

Test

Case

Defect

Offer

Service

Release

Build

Service

Catalog

Entry

Desired

Service

Model

Usage

Record

Fulfill-

ment

Request

Sub-

scription

Charge-

back

Contract

Request

Problem/

Known

Error

Incident

Event

Service

Monitor

Run

Book

RFC

Service

Monitoring

Comp.

Catalog

Composition

Component

Shopping

Cart

Enterprise

Architecture

Component

Service

Design

Component

Fulfillment

Execution

Comp.

Request

Rationalization

Component

Configuration

Management

Component

Release

Composition

Component

Service Level

Component

Service

Contract

Actual

Service

CIs

Service

Release

Blueprint

Build

Package

Build Package

Component

Recommendations and summary

23

Recommendations

Value Stream optimisation Remember over optimisation leads

to systemic waste

Formal IT4IT education is valuableWe do not need to train the world in

IT4IT

At last we have a reference architecture for running the business

of IT

But keep it in context …. Its not the law…. Its not religion

Start to have conversations with your vendors about IT4IT

Remember the standard was only released in October 2015

Start thinking value and avoid pure IT Technical “speak”

The business will always listen when you talk value

Think Big Start Small

264

Summary

– IT4IT is a prescriptive reference architecture for running the business of IT

– IT4IT and other approaches/ standards like ITIL and COBIT are totally complementary

– By nature IT4IT is bigger than ITIL

– However early adoption shows this could become significantly bigger

– Vendor adoption will be key

– Early IT Industry adoption suggest significant growth

– Lets learn from the mistakes we made in the past especially around ITIL

– Demonstrating value from IT4IT will be key to the success or failure

25

Thank you and Questions

26

Useful links

27

The Open Group IT4IT™ forumhttp://www.opengroup.org/IT4IT

The Open Group IT4IT™ Collaboration

Sitehttp://www.it4it.com

IT4IT™ The New Reference

Architecture for Managing the

Business of IT – Webinar (recorded) https://www2.opengroup.org/ogsys/catalog/D139

The IT4IT™ pocket Guidehttp://www.vanharen.net/9789401800303/The_IT4IT%

E2%84%A2_Reference_Architecture,_Version_2.0_%

E2%80%93__A_Pocket_Guide_(english_version)?es_

p=855690

The Open Group

IT4IT Consulting Serviceshttp://www8.hp.com/uk/en/software-solutions/it4it-

value-chain/services.html

IT4IT eBookhttp://h20195.www2.hp.com/V2/GetDocument.aspx?d

ocname=4AA5-8970ENW

Live Network (for Hewlett Packard

Enterprise Software License holders) –

full product mapping to IT4IThttps://hpln.hpe.com/

Hewlett Packard Enterprise Twitter

The OpenGroup@theopengroup

#ogIT4IT #IT4IT

HPE Software

#HPESoftware #HPESoftwareservices

Tony Price

TonyPriceAtWork