sites.highlands.edu · Web view2019-07-09 · You will prepare to answer questions in a 5 minute interview. You should be ready to concisely answer the standard questions (p. 145)

COMM 1100 Human Communication

WORKBOOK C

for use with the Communication Shark text

"Truth is, I'll never know all there is to know about you just as you will never know all there is to know about me. Humans are by nature too complicated to be understood fully. So, we can choose either to approach our fellow human beings with suspicion or to approach them with an open mind, a dash of optimism and a great deal of candor."

-Tom Hanks

NAME: __________________________________________________________________

Instructions

DO NOT LOSE THIS WORKBOOK

A. Read the assigned chapter before class. B. Complete the workbook entry before class. C. Bring workbook to class to be checked for completion in the first 10 minutes. D. Use the workbook during class to facilitate class discussion. E. Use the workbook to prepare for assignments and study for unit exams.

Scoring-15 points per entry for completion prior to arriving in class (6 entries)

1

WB: Unit C, Entry 1 - Read chapter nine before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

Define group communication.

What is a hidden agenda? Provide an example.

According to Tuckman, groups form along the lines of the Group Development Model. What happens in each stage of this model?

What is a group norm? Provide some examples of norms in groups you have participated in.

What is the difference between a constructive and a destructive norm?

What are the five contributors to group cohesion and what does each include?

2

Norms are sometimes written into rules, but often left unspoken. “Everyone knows what to do.” Come up with some examples of norms to fit the types described below.

Types of Group Norms

Classroom Workplace

Verbal – a norm for how to talk

I speak more quietly in class, and only when called on.

I usually don’t talk much at work unless it is work related.

Nonverbal – a norm for what to do with your body

Interactional – a norm for how to interact with people

Content – a norm for what words to use, or what to say

Status – a norm for how to show status (wealth, power, control, etc)

Rewards – a norm for how behavior is rewarded

3

Identify two of the task-oriented roles (list in “descriptor” column of chart) that you think you have served in when in groups in the past. Why do you think you serve these roles?

Identify two of the relationship-oriented roles (list in “descriptor” column of chart) that you think you have served in when in groups in the past. Why do you think you serve these roles?

Identify two of the self-centered roles (list in “descriptor” column of chart) that you think you have served in when in groups in the past. Why do you think you serve these roles?

Draw and label the Trait Theory of Leadership.

Do you agree with the claim in Trait Theory that “leaders are born, not made”? Why or why not?

4

What is the difference between authoritarian, democratic, and laissez faire leadership styles?

You will complete this page during class. Do not complete it in advance.

Group Behavior in Practice

5

WB: Unit C, Entry 2 - Read chapter ten before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

What is the difference between decision making and problem solving?

How can Monroe’s Motivated Sequence be useful for groups? What are the steps?

Explain Dewey’s Reflective Thinking Process and what each step involves.

Step Details

6

Which of these steps do groups need to do most? (i.e. which step is the most important?)

What is groupthink?

What are the symptoms of groupthink?

What should we do to prevent groupthink?

What are the major decision-making strategies?

Strategy Definition

7

Which of the decision-making strategies do you think is the best?


Group Decision Making and Problem Solving in Practice

Decision Making Strategy

My Roles in this Group

Our leader (and leadership style)

Notes about the issue or problem

8

Our Solution

Was there groupthink today?

What norms appeared during group work?

WB: Unit C, Entry 3 - Read chapter seven before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

Define interpersonal communication. What is a dyad?

Explain each stage of Knapp & Vangelisti's Relationship Stages.

Stage Characteristics

9

Pick one of current friendships or romantic relationships. What stage is that relationship in? What makes you think that the relationship is in that stage?

What stage is very different for professional relationships versus romantic relationships?

What stage is very different for family relationships versus friendships?

What is intimacy? What are the four dimensions of intimacy and what does each include?

10

What is self-disclosure?

Draw and label Luft & Harrington’s Johari Window. Save space to add to this model in class.

What does this model suggest we should do to improve communication in relationships?Draw and label Altman & Taylor’s Social Penetration Theory. Save space to add to this model in class.

11

What does this model suggest we should do to improve communication in relationships?

Using the example on page 99, complete the Social Penetration model on page 101 by diagramming your depth and breadth of self-disclosure with you and a specific person you have a relationship with.

Save space here to write about Shutz’s Relationship Needs Theory (FIRO) in class.


Diagnosing Interpersonal Communication in Practice

Relationship between A: and B:

A B

What FIRO need does each see satisfied by the relationship?

12

What Relationship Stage does each see themselves in?

How much self-disclosure happens?

Where is each on the Johari Window?

How deep/broad is each in Social Penetration Theory?

Provide evidence to support your claims in the table above. (I think this person is in this stage because in the episode last season they said ….)WB: Unit C, Entry 4 - Read chapter eight before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

What is the difference between constructive conflict and destructive conflict?

Provide an example of each kind of conflict above.

13

Draw and label Thomas & Kilmann’s Conflict Styles model. Save space to add to this in class.

Explain the five conflict styles mapped out in the model.

Think of an example of a recent conflict between you and a friend, family member, or romantic partner. Which conflict style did you approach the conflict with? What style do you think the other person was using?

Explain the steps of Wisinski's AEIOU Model of Conflict Resolution.

Explain Relational Dialectics Theory. (This is not covered in the chapter, but you can read about it here: https://www.communicationtheory.org/relational-dialectics-theory/ )

14

https://www.communicationtheory.org/relational-dialectics-theory/

What are the three most common dialectics in a relationship? What does each dialectic refer to?

Come up with an example from one of your relationships of each of three dialectics.

Define the relevant terms in the Meyers-Briggs Personality (MBTI) model. This is not covered in your text but you can read about it on Wikipedia (search for Meyers-Briggs).

Extrovert

Introvert

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Sensor

Intuitive

Thinker

Feeler

Judger

Perceiver

What type are you? (You can guess, or you can find a quiz online).

What types will you have good relationships with?

What types will be difficult for you to build relationships with?


Improving Interpersonal Communication in Practice

Relationship between A: and B:

16

A B

Which side of each dialectic are they on?

What MBTI personality do they have? Why do you think so?

If you had to guess, what best explains the conflict in the relationship (Dialectic tension or personality types)?

Is their conflict constructive or destructive?

How do the characters approach conflict? (style)

Map out dialogue for how they could handle this conflict using AEIOU

17

WB: Unit C, Entry 5 - Read chapter eleven before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

What makes professional communication different than other forms of communication?

Gather information as if you were putting together a resume. What would you include?

Type Definition My resume would have

Education HS/College Degrees. Years expected or completed for graduation. GPA. Major coursework.

2017 – Douglas High School Graduate 3.6 GPA, 15th in class Honors Trigonometry & Chemistry

Experience

Honors

Skills

Activities

18

What Computer-Friendly resume tips should I follow?

What is the difference between open questions, probing questions, and closed questions in an interview?

What are the major tips for having a successful interview that you might not have thought of? Include at least six from the list that you think are useful or important.

How do you prepare before the interview?

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What can you do after the interview?

INTERVIEW RUBRIC (Workbook entry continues on next page)If you miss your chance to conduct an interview/be interviewed, you will be unable to make up the points.

Job details: You are applying for a position working for Georgia Highlands College that will require basic computer skills, communication skills, organization, and a quick learner. The job involves recruiting activities for the college. This is a part time job that will allow you to work during hours you are not in classes. The company has agreed to cover your tuition at GHC plus pay you a salary if you get the job.

Conducting an Interview – 30 pointsYou will prepare a series of questions for a 5 minute interview (at least 10 questions, likely more). These should include several from the standard questions (p. 145) and some of your own creation (be creative!). During the interview, you should attempt to ask at least one probing question. You are representing your company and must demonstrate that responsibility in your interviewing manner.

Demonstrates PreparationList of at least 10 questions ready

0 2 4 6 8

Questioning probing, closed & open, hypothetical Qs

0 1 3 5 7

Role ManagementListens rather than talks

0 1 3 5 7

Represents company well manages nonverbal (incl. artifacts); demonstrates taking the situation seriously

0 2 4 6 8

Being Interviewed – 70 pointsYou will prepare to answer questions in a 5 minute interview. You should be ready to concisely answer the standard questions (p. 145) and also think about how you might deal with other unexpected questions. During the interview, you should be mindful of the strategies we discussed in class and ask at least one question of your interviewer (p. 146). You are actively trying to do well in this interview and get the job so must demonstrate that challenge in your interviewing manner.

Demonstrates PreparationAnswers to standard Qs prepared. Knowledge of company demonstrated

0 2 4 6 8 10

Role ManagementAnswers questions as asked; answer length and detail is appropriate; back questions at the end of the interview

0 2 4 6 8 10

Represents self wellmanages nonverbal (incl. artifacts); demonstrates taking situation

0 2 4 6 8 10

20

seriouslyAnsweringDemonstrates humility & interest;sells self; is not critical; evidence of considering answer connotations

0----------40

Misc. Comments:

Copy the 7 bullet point Basic Interview Questions here. How would you answer each?

Copy the 4 bullet point Tough Interview Questions here. How would you answer each?

What kinds of questions should you ask at the end of the interview?

What kind of questions should you not answer, because they are illegal questions?

21

Come up with three unexpected questions to ask during an interview. How would you answer each? (Try a Google search for “weird interview questions” to give you ideas for questions)


Interviewing in Practice

22

WB: Unit C, Entry 6 – Refer to chapter 11 before class and answer the following items in your own words. Explain your answers. Provide examples. Bring your workbook to our next class.

What does the text say about what kinds of artifacts and appearance are appropriate for an interview?

23

Supplement the reading with online searches to determine what you should wear to an interview. What do you have that is business professional? (Not business casual). What colors are best? What jewelry is acceptable? What shoes will you wear?

24

25

Prepare a list of at least twenty possible interview questions you might use (or be asked) during an interview. You can use any combination of basic (145), tough (145), unexpected (google search) or other questions you come up with. Answer each question as if you were asked. Also keep in mind the list of strategies discussed last class (absolutes, negatives, sell yourself, etc). (You may choose to write or type these questions and answers on a separate sheet of paper.)

26


Interviewing in Practice

27

Study Guide for Exam Three

- Exam Three is worth 100 points out of 1000 in the course (10% of course grade).- You will not be allowed to use notes, the workbook, or the textbook during the exam. - You do not need a scantron but may decide to bring blank sheets of paper to write on.

Exam Details---------------------------------------------------------------------------------------------------------------------

Section A: 18 multiple choice questions worth 1 points eachStudy tip: focus on vocabulary and 'lists,' such as the kinds of value steps.Study tip: focus on names of authors for theories.

Sample questions:

Which of the following authors came up with the AEIOU model? a. Baxter &Montgomery b. Meyers &Briggs c. Sternberg d. Wisinski

Which of the following is a symptom of groupthink discussed in class?a. No cohesion in group b. Effective leadership c. Rush to decisions

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Section B: 5 models worth a total of 37 points. You will draw the model and label it.Study tip: redo any section in the workbook that said "Draw and label..." without notes.

Sample question:Draw and label the steps in the Relationship Stage Model (10 points)

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Section C: 9 short answer questions worth 5 points each, 45 points total. Study tip: review anything in the workbook that said "Explain and give an example for..."

Sample question: Pick a conflict you are experiencing with a friend/family member/partner. Using AEIOU, explain how you might resolve the conflict, following the steps, and provide examples of what you might say?

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sites.highlands.edu · Web view2019-07-09 · You will prepare to answer questions in a 5 minute interview. You should be ready to concisely answer the standard questions (p. 145)