SITE Leadership

8/9/2019 SITE Leadership

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Society of International Travel Executives

ASIA-PACIFIC UNIVERSITY

Mick Yates, Singapore, October 1999


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October 1999 Leadership University mick yates 2

Agenda

Leadership challenge results

Leadership & values

Leadership & change

4 Es of Leadership?


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Change, growth & Leadership

- some questions

How much Change are you facing? How good is your strategy to take advantage

of these changes How ready is your organization to execute

this new strategy? Do you have enough Leaders at all levels to

get the job done? Do these Leaders have all the skills they

need?


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How much change are you facing?

Adapted from Igor Ansoff gap analysis tools

1. Gap assessment: Marketplace change

QuiteQuite

a lota lot

AA

lotlot

TotalTotal

chaos!chaos!

AA

littlelittle

NoneNone

3.5

Range 2 - 5


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How good is your business

strategy to take advantage of this?

2. Gap assessment: Competitive strategy

QuiteQuite

competitivecompetitive

AggressiveAggressive WayWay

ahead ofahead ofthethe

market!market!

NotNot

goodgoodenoughenough

TotallyTotally

InadequateInadequate

2.9

Range 2 - 5


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How ready is your organization to

execute this new strategy ?

3. Gap assessment: Organization readiness

WellWell

adaptedadapted

Very wellVery well

adaptedadapted

WayWay

ahead ofahead ofthethe

market!market!

NotNot

goodgoodenoughenough

2.5

Range 1 - 4

TotallyTotally

InadequateInadequate


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Do you have enough Leaders at all

levels to get the job done?

Some .Some .

. need. needmoremore

EnoughEnough MoreMore

than wethan weneedneed

4. Gap assessment: Leader bench strength

NotNot

veryverymanymany

None,None,

reallyreally

3.1

Range 2 - 4


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Do these Leaders have all the skills

they need?

OKOK StrongStrong Wow!!Wow!!

5. Gap assessment: Leadership Skills

SomeSomeNoNo 2.6

Range 2 - 4


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Agenda


Leadership & values

Leadership & change

4 Es of Leadership?


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1. are interdependentwithfollowers

Leaders

2. have a rock-solid value systemwhich is congruent with their

followers3. always accelerate change


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L

L

Autocratic versus participative


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L

L

Involved versus empoweringInvolved versus empowering


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Socie

ty

Socie

ty

Value systems

companycompany colleag

ue

colleague

individualindividual


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Mohandas Gandhi


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National Geographic

Genghis Khan


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Leadership & values

Leadership & change

4 Es of Leadership?

Agenda


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Discontinuity of change

5 Years 5 Years


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John P. Kotter on change

Create a vision andstrategyfor the

future

Develop a powerful guidingcoalition Establish a sense ofurgencyfor

change

Communicate the change vision

Gain and sustain momentum


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Entrenched

30-60%

Overwhelmed

30-60%

Learners

10-?%

Capacity

for

Change

Comfort

level

BSers

10-20%

David Noer on change


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Start with (and stick to) a vision

Let go (of your power)

Patience

Listen for what is not said

Interdependence via process

Asia & West

Asia

Asia

Asia

Asia

x Set out clear ground rules up front

x Expose your value system, first

x

Empowerment contractx Get all the issues out

x Stick to the process

x West

x West

x

Westx West

x Asia & West

Leaders facilitate change


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Agenda


Leadership & values

Leadership & change

4 Es of Leadership?


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Envision

Enable

Empower

Energize

Set in a 100% congruent value system

Innovate fast!

Connect knowledge

Teach Leadership

Facilitate

4 es to lead change


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ENERGIZE

ENVISIONStrategic

Innovation

ENABLEInstitutional

Interdependence

EMPOWER

Facilitating

& Teaching


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Mohandas Gandhi (1869-1948)

ENVISION The political independence of India, based on

spiritual renewal of her people, and on the

equality of Hindu, Muslim. Abolish castes.

ENABLE Organization skills - e.g. ambulance corps

The "Constructive Program". The Ashrams.Congress charter. "Swadeshi".

EMPOWER Discipline & freedom, for self and followers.

"Satyagraha" and "Swaraj". Love. Respect.

ENERGIZE Walked the talk - he was the programThe "Salt March". Fasting. Charisma.

Disregard for self - no fear - prison. Words.


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ENVISION Preserve nomadic lifestyle & live off the

land. Realize the longstanding Mongol

dream of "conquering the World".

ENABLE Compound bow, short stirrup. "Yasa" code.

Merit based units of 10, 1000, 10000.Pony express communications.

EMPOWER Trusted Locals running conquered cities.

Promotion on merit. Generous. Loyal. Frank.

ENERGIZE Very strong & clear Mongol values.Always led from the front. Charismatic.

Either surrender or be slaughtered!

Genghis Khan (1162-1227)


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Management

Action

Leadership

Action

Jack Welch

Lou Gerstner

Gaps: What kind of action?


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Management action

Market gap - new products

Innovation Choices

Best value


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Future picture

Pathway

Targets

Leadership action

ENVISIONthe change


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Management action

Competitive gap - benchmarking

Costs Processes

Speed


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Simplify Right tools

Standardize

Leadership actionENABLEthe change


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Management action Organization gap - new design

Structures Roles

Procedures


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Free to act

Accountable

Interdependent

Leadership actionEMPOWERthe change


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Your story

Walk the talk

Teach

Course correct

Leadership actionENERGIZEthe change


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Never underestimate the enemy.Respect him, but equally always

remember, regardless of the odds, team

to team, yours is better. If there is anydoubt in your mind in regard to thisprevious sentence you had better start

training harder, or hand over your

commandAustralian Army Leadership Manual, 1994

Junior Leadership on the Battlefield

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