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© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 1
Joachim BaumannCisco
SIP-StatusUnified Call Manager 5
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 2
Agenda
SIP-Status Unified Call Manager 5.X
Realtime presence and status information on phones and desktop with Cisco Unified Precense Server (CUPS)
Integration of GSM phones into the Unified Cisco Call Manger. SNR and Cisco Unified Mobility Manager
Call Manger 6.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 3
SIP
SIP-Status Unified Call Manager 5.X
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 4
SIP GatewaysSIP SoftClients
SIPPhones
SIP Apps
SIP Network
Unified Messaging
CTI Apps
SoftPhones
Conf/ Xcode
SCCPMGCPH.323CTISIP
SIP Trunks In CallManager Release 4.x
Gateways
DSP Resources
Rich-Media Conferencing
CallManager 4.x
SIP Trunk
VideoEndpoints
CallManager 4.X SIP support limited totrunk-side interfaces only. Basic audio calls only – no SIMPLE/presence support, no video, etc.
Cisco SIP Proxy Server(CSPS)
Cisco and 3rd-Party Phones
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 5
SCCPMGCPH.323CTISIP/SIMPLE/KPML
CallManager 5.0 integrates rich, native SIP and SIMPLE support on both line-side and trunk-side interfaces (for both audio and video calls) with integrated presence on phones and applications; KPML and RFC 2833 support for DTMF; TLS and Digest Authentication for security; seamless protocol inter-working between SIP, H.323, MGCP, SCCP, TAPI/JTAPI; RSVP support for topology-aware Call Admission Control, and much more...
Cisco Unified Communicator
Unity / Unity Connection
CTI Apps
Gateways
MeetingPlace /MP Express Cisco Unified
Presence Server
Carriers /Other PBXs
Cisco and 3rd-Party Phones
Soft Phones
VideoEndpoints
CCME
MicrosoftLCS
IBMSametime
SIP Trunks In CallManager Release 5.0CallManager 5.0
CallManager 5.0
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 6
SIP Line Side Support
IETF standards-based RFC 3261 for basic SIP interoperability SIP RFCs for feature support
Support of industry wide accepted SIP behaviorsSIP registrationSIP basic callSIP ‘Best Practices’ for core feature support
Support key Cisco CallManager call control featuresLink into core CallManager call controlSupport for Core CTI based applications
Support of third-party SIP phonesSupport—SIP standards based desktop features from third-party phone as well as core CallManager call control features (e.g. digit analysis and routing)
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 7
Overview of Phone Models in CCM 5.0
BasicSIP
7905/7912 7940/7960 3rd-Party SIP Phones
7911 7941/7961 7970/7971 UnifiedCommunicator
AdvancedSIP
7902 7910 7920 7936 7985 Communicator ATA-18x VG248
SCCPOnly
“Enhanced” SIP Phones
“Existing” SIP Phones
Very BasicSIP
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 8
Device Types for 3rd-Party Endpoints
YesNoWireless (802.11 or Dual Mode)
PlannedNoSignaling and Media Encryption
8 max1 maxNumber of DNs
Planned*NoVideo
RFC 3261 and related RFCs
“3rd Party Basic” “3rd Party Advanced”Device Type
RFC 3261 and related RFCsSIP Features
* An additional RTU fee will be charged for this feature
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 9
RFC based SIP Features Offered to 3rd-Party Clients
Call Forwarding All
Call Forwarding No Answer
Outgoing Call Screening
Incoming Call Screening
Call Forwarding Busy
Transfer Attended
Transfer Unattended
Call Hold and Resume
Calling and Connected Line ID
Calling and Connected Name ID
Message Waiting Indication
Three-Way Conference Calling
Call Forking
Multiple Calls per Line
Speed Dialing
Multiple Lines per Phone*
For CallManager 5.0:
* Advanced clients only
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 10
The Missing TenWhat are the SCCP features that we did not get into SIP in this release?
IPMAAttendant ConsoleVideo Telephony support (i.e. VT Advantage cannot associate with a phone running SIP firmware load)Join SoftkeyDirect Transfer SoftkeyLocal Tone-on-HoldFAC/CMC7914MCIDDrop any Conf Participant
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 11
CUPS
Realtime presence and status information on phones and desktop with Cisco Unified Precense Server (CUPS) Unified Call Manager 5.X
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 12
Mobile Data with Voice
Mobile Phone with Browser
IP Phone with Browser
Soft Phone Dual Mode Phone
Traditional Phone
PartnerApps
Cisco Unity, Cisco Unity Connection
CiscoUnified
CallManager
CiscoUnified CallManager Express, Cisco Unity
Express
Cisco UnifiedContact Center
Cisco Unified MeetingPlace,
Cisco MeetingPlace Express
SIP
SIMPLEPresence/SIP
Network
Cisco Unified Presence Server
Cisco Unified Personal
Communicator
SIP
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 13
Cisco Unified Presence Components
MicrosoftLCS
IBMSametime
Carriers /other vendors
PBXs
CallManager 5.0CUPS
SIPCTI/QBECSTA over SIP
H323SCCP
IMAP LDAPv3SOAPHTTP/HTTPS
Unity Connection
Cisco Unified Personal Communicator (CUPC)
MPE
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 14
Cisco CallManager 5.0 Presence Features
Speed-dial buttonsCall history logsDirectory
Icon
SpeedDial Unknown
Presence & SpeedDial Busy
Presence & SpeedDial Idle
Description Status
Presence Indication available with:
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 15
Presence - Speed-Dial Buttons
LED lamp and icon indicate busy/Idle/ unknown state
CCM groups used for restricting access, option provisioned by CCM admin
Alerting state and call pickup not available, provided in future release
Busy/AvailablePresence Indicator
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 16
Presence - Call History Logs and Directory
Presence enabled call logs and directory allow users to check line state of others before placing calls
CCM groups used for restricting access
Busy/Idle/UnknownPresence Indicator
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 17
PresenceView Presence
~ Presence with “Tooltips” ~“Idle” – After “X” time of no activity“Busy” – When off-hook or manually set“Away” – After “X” time of no activity
Extended “Away” even after logged out of CUPC
-“Do Not Disturb” will block incoming IM’s -LDAP contacts (aka Non-CUPS) show up with no presence icon -IP Phone user enabled in CUPS will show status if off-hook-Changes user to “Busy” when…
Phone goes off-hookOutlook Exchange calendar shows appointment status (Free/Busy)
Ability to set custom status message (e.g. “Presenting at Unified Communications SEVT”
1.21.2
1.21.2
1.21.2
1.21.2
1.21.2
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 18
Cisco Unified Presence Server:LCS 2005 and MOC integration
Implements CSTA to CTI bridge to integrate with existing LCS 2005 interfaces
Provides click-to-dial, phone hook status reporting and general phone control from MOC client
Will migrate over time to a pure SIP solution for better scalability
MS Office Communicator user with Cisco Unified IP Phone
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 19
CUMM
Integration of GSM phones into the Unified Cisco Call Manger. SNR and Cisco Unified Mobility Manager
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 20
Enterprise Mobility:Cisco Unified MobilityManager and Mobile Connect
Cisco Unified MobilityManagerCisco Unified MobilityManager is the application server software that will deliver Mobile Connect, Mobile Voice Access, and other mobility servicesCisco Unified MobilityManager runs on the all the MCS-78xx server with Rel 1.2
Mobile Connect (MC)Mobile Connect is the end-user mobility service that delivers the single number, single voicemail box, device mobility functionality
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 21
Cisco Unified MobilityManager running Mobile Connect
Enterprise Network
Mobile Operator’s Wireless Network
Cisco UnifiedCallManager
IP Phones
Standard Mobile Phone(CDMA, TDMA, GSM)
Standard Mobile Phone(CDMA, TDMA, GSM)
INSI
DE
OU
TSID
E
1
2Cisco Unified
MobilityManagerServer
ENTERPRISE
1
2
Allows desktop pickupand Mobile phone pickup
MM server integrates with CCM, no interdependency on mobile SP
Unity Server
JTAPI
VXML
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 22
Mobile ConnectFeature Highlights
Simultaneous ringMultiple remote destinations (up to 4 – mobile, home, etc.)Single enterprise voice mailDesktop call pickupMobile phone call pickupMobile Voice Access No changes required with mobile phone or mobile cellular service providerCaller ID (given service provider support)Remote on/off
Allowed/Blocked call filtersSystem admin controllable user profile accessWeb-based admin for system admin and end-userCCM 4.x and 5.x compatible
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 23
Enterprise Mobility:Inside and outside the voice communications
Enterprise Network
Cellular Network /PSTN
CallManager
IP Phones
Dual-Mode Phone802.11+Cellular
Dual-Mode Phone802.11+Cellular
WLANAccessPoints
INSI
DE
OU
TSID
E
Mobility Manager
802.11
ENTERPRISE
802.11 Phones
2
3
Unity Server
Mobile Cellular Network / PSTN /
Internet
1
Target mobile workers:
Field salesService & support
Management
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 24
Enterprise Mobility:Dual Mode Nokia – E61,
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 25
Roadmap CM X
© 2006 Cisco Systems, Inc. All rights reserved. Cisco Confidential 26
CCM 3.X
CCM 4.X
CCM 5.X
Cisco CallManager Releases
Shipping
4.2(3)
3.3(5)
4.1(3)
Windows 2000
4.0(2a)
Windows 2000
2005 2006
5.0(4)
Upgrade Path
5.1(1)
CCM 6.X 6.0(1)
Appliance Model
Planned
2007
4.3(1)
Appliance Model
4.2(1)
Windows Server 2003
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 27
Q and A
© 2006 Cisco Systems, Inc. All rights reserved. Cisco ConfidentialPresentation_ID 28