SIP Final Project REPORT

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    RESEARCH REPORTON

    ANALYSIS OF SALES & MARKETING HOTEL CENTAURSubmitted for the fulfilment of the requirement for the award

    OfMASTER OF BUSINESS ADMINISTRATION

    Affiliated To: Mahamaya Technical University, NoidaSession 2012-2014

    Submitted To: Submitted By:

    Prof. Rakesh Panday Rishi Kumar

    (Faculty) Roll No.1227970308

    SRIRAM INSTITUTE OF MANAGEMENT &TECHNOLOGY, GREATER NOIDA (U.P)

    1

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    DECLARATION

    I hereby declare that the project report entitled Analysis of sales &

    Marketing Hotel Centaur five star submitted for the post graduation

    degree in Management in my original work and the project report has

    Not formed the basis for the award of any degree, diploma, and associate

    ship or other similar titles.

    Place: Signature

    Date: (Rishi Kumar)

    2

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    PREFACE

    The Centaur Hotel, Delhi Airport is a unit of Hotel Corporation India Limited

    The hotel is situated near to the Indira Gandhi International Airport, the hotel

    is noise free & centrally air - conditioned making it is a heaven for weary

    businessmen. It has been categorized as a 5 star Deluxe hotel.

    Due to closet to Airport, this hotel receives mainly transit guest. Its location is

    very quiet & peaceful. It is just kms. away from the domestic Airport & only

    1 km, away from the international Airport. A transit hotel with an imposing

    Identification of super luxury, its architecture its based on spectacular lobby

    which is first of its kind in the country. It is 16 kms by road from the

    city centre.

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    ACKNOWLEDGEMENTThe successful completion of any work would be always be

    Incomplete unless we mention the valuable cooperation and

    assistance of those people who were a source of constant

    guidance and encouragement, they served as bacon light and

    crowned our efforts with success.

    I would like to extend my sincere gratitude to our faculty Prof.

    Rakesh Panday for his guidance.

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    TABLE OF CONTENTS

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    INTRODUCTION OF INDUSTRY

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    The hotel industry in 6th century B.C and it is perhaps one of the oldest commercial

    start endeavours.

    The lead in hotel ring was taken by several nations of Europe specially France and

    Switzerland. The fully hotel is opened in France in 1760, Hotel Garni.

    A hotel is define as place where a bonafide traveller can receive Food & Shelter

    Provided & he/she is in position condition to be received.

    Growth of hotel industry in India often attributed to the transformative &

    development. In the early 19s as more & more people enlaced in work force

    because of industrial revolution were unable to eat at home. Then they can feel

    need of a place where they can stay & eat as comfortable as at home.

    This gives growth to hotel industry.

    Tourism is one of the most important factor for the growth of hotel industry.

    In India lacs of tourist come every year for their business work or holidays

    and hotels serves those type of people.

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    INTRODUCTION OF ORGNIZATION

    COMPANY OVERVIEW

    Hotel corporation of India (HCIL) is a public limited company wholly owned by

    Air India limited. It was incorporate in July 8, 1971 under the company Act,

    1956, When Air India decided to enter the Hotel Industry in keeping with the then

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    Prevalent trend among world airlines. The objective was to promote tourism

    and catering and thus offer a better product to the passengers, both at the

    international airports and at other places of tourist interest. The authorised share

    capital of the company 10541 crores ( Paid up---Rs 40.60 crores). Presently HCI

    operates 2 hotels, one each at Delhi and Srinagar under the brand name Centaur

    and 2 flight kitchens, one each at Mumbai and Delhi under the brand name

    cheifair.

    THE CENTAUR HOTEL IGI DELHI

    The Centaur Hotel IGI Airport is a luxury 4 Storey Hotel with 376 rooms.

    The Hotel is strategically located close to the domestic and international airport

    terminals. Its also adjacent to National Highway 8 connecting Delhi to Jaipur.

    The Hotel was constructed in 1982 as a business cum leisure Hotel and

    construction was completed in a record period of 18 months to coincide with

    the inauguration of the 1982 Asian Games held at New Delhi. The Hotel

    building is constructed in white and red Jaipur stone, an imaginative blend of

    the aesthetic and the functional. The building is shaped like a star with four

    arches pointing in the four directions with an exterior facade of Dholpur stone.

    The spectacular atrium is the first of its kind in the country. Although located

    close to the international airport, the hotel is noise free and centrally air-

    conditioned making it a heaven for the travel-weary businessman. It is only 22

    minutes i.e. 16 kms. by road from the city centre.

    The Hotel is also close to other business centres in Delhi, including the

    Bhikaji Cama Place and Nehru Place. The location thus offers convenient access

    to key commercial centres.

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    Lobby:-Hotels lobby is main attraction of the hotel guest.

    Services

    The hotel offers best services and facilities catering to every need & requirement.

    The facilities includes 2 speciality restaurant, a somabar, round the clock coffee

    shop and 24 hours room service, beauty salon, barber shop, doctor on call,

    secretarial services, baby sitter, valet, laundry and shoe shine, safe deposit and

    parking facilities. A shopping arcade, closed circuit TV, mini fridge & direct dial

    telephone in all rooms. Chefair flight kitchen provide in-flight meals.

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    COFFEE SHOP: -For snacks & light meals round the clock.

    SHAOLIN: -

    A Chinese restaurant serving exotic Szechwan and continental cuisine.

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    RASOI: -

    A speciality restaurant serving delectable Indian fare in a refreshingly rustic

    setting accompanied by live ghazals.

    SOMA BAR:-

    Best of Indian & foreign brands available.

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    HELTH CLUB: -

    Fully equipped with modern facilities.

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    BANQUET AND CONVENTION FACILITIES: - The banquet Hall in the hotel can

    Accommodate 275 persons and offers sophisticated audiovisual equipments and

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    facilities for conferences and seminars. The poolside Garden can accommodate

    1000 persons for cocktails and dinner and Banquet Lawn with Banquet Hall

    can accommodate up to 600 persons.

    SWIMMING POOL:-

    The finest place to create fun & float in cool water of Centaures swimming

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    pool.

    RECREATION: - Tennis Court, Childrens park.

    HOTEL ROOMS

    Having 4 categories of rooms

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    Execuitive Room

    Deluxe Room

    Executive Suite Rooms

    Presendential Suite Rooms

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