UNIVERSITI UTARA MALAYSIACOLLEGE OF BUSINESS

COURSE CODE : BPMN 2023COURSE NAME : ORGANIZATIONAL BEHAVIORPREREQUISITE : BPMN 1013 PRINCIPLES OF MANAGEMENT

1.0 SYNOPSIS

This course will introduced students to organizational behavior as a whole. The course also stress on the concept of individual, group and organizational structure and the importance of the concepts towards organization. This course will also cover about the roles of manager in understanding and applying the concepts in developing and retaining the competitiveness of the organization.

2.0 OBJECTIVES

At the end of the course, students are expected to:

2.1 understand the meaning of organizational behavior and its importance to managers.

2.2 grasp the knowledge on the concepts and theories in the field of organizational behavior.

2.3 create awareness about the importance of organizational behavior in developing organizational effectiveness as a whole.

3.0 LEARNING OUTCOMES

At the end of the course, students will be able to,

3.1 identify organizational behavior and its importance to organizational effectiveness.

3.2 explain the concepts of individual, group and organizational system in influencing organizational behavior.

3.3 demonstrate the ability to apply the concepts of individual, group and organizational systems to improve the effectiveness of an organization.

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4.0 REFERENCES

4.1 Main Reference:

Robbins, S. P. & Judge, T. A. (2015). Organizational behavior (16th ed). New Jersey: Pearson

4.2 Additional References:

Griffin, R.W., & Moorhead, G. (2014). Organizational Behavior: Managing People and Organizations. (11th ed). Singapore: Cengage Learning

Schermerhorn, J. R., Hunt, J. G., Osborne, R. N. & Uhl-Bien, M. (2011). Organizational Behavior (11th ed.). John Wiley & Sons.

Colquitt, A.J., Lepine, A.J., & Wesson, J.M. (2008). Organizational behavior:Improvingperformance and commitment in the workplace. United State: McGraw Hill.

Kreitner, R. & Kinicki, A. (2010). Organizational Behavior (9th ed.). NY: McGraw-Hill Irwin.

5.0 COURSE CONTENTS

NO CONTENT HOUR1 1.0 INTRODUCTION

1.1 Roles of Manager1.2 Definition of Organizational Behavior (OB)1.3 Disciplines that Contribute to OB1.4 Model of OB1.5 Challenges and Opportunities in Applying OB

Concepts

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2PART 1: PROCESS OF INDIVIDUAL

2.0 INDIVIDUAL DIFFERENCES

2.1 Workforce diversity2.2 Attitude 2.3 Personality 2.4 Values

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3 3.0 PERCEPTION AND ATTRIBUTION

3.1 Factors that Influence Perception 3.2 Attribution Theory 3.3 Errors in Perception

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NO CONTENT HOUR4 4.0 WORKPLACE MOTIVATION

4.1 Early Theories of Motivation 4.2 Contemporary Theories of Motivation4.3 Job Redesign

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5 5.0 EMOTION AND MOOD

5.1 Differences between Emotion and Mood 5.2 Sources of Emotion and Mood5.3 Emotional Labor5.4 Emotional Intelligence (EI)

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6 6.0 WORK STRESS

6.1 Sources of Stress6.2 Consequences of Stress6.3 Managing Stress

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PAR T 2: GROUP AND INTERPERSONAL PROCESS

7.0 GROUP AND TEAM WORK

7.1 Formal and Informal Groups7.2 Group Development Process7.3 Group Decision Making7.4 Types of Work Teams7.5 Developing Effective Team

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8 8.0 COMMUNICATION

8.1 Functions of Communication 8.2 Communication Process 8.3 Types of Communication8.4 Communication Channel8.5 Barriers to Effective Communication8.6 Cross-cultural communication

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9 9.0 POWER AND POLITICS

9.1 Bases of Power9.2 Dependency and Power9.3 Power Tactics 9.4 Political Behavior

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10 10.0 CONFLICT AND NEGOTIATION

10.1 Views of Conflict 10.2 Antecedents of Conflict10.3 Forms of Conflict

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NO CONTENT HOUR10.4 Managing Conflict 10.5 Negotiation

11 11.0 LEADERSHIP

11.1 Trait Theories11.2 Behavioral Theories11.3 Contingency Theories11.4 Contemporary Perspectives on Leadership

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PART 3: ORGANIZATIONAL PROCESS

12.0 ORGANIZATIONAL STRUCTURE

12.1 Elements of Organizational Structure12.2 Types of Organizational Designs12.3 Determinants of Organizational Structure

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13 13.0 ORGANIZATIONAL CULTURE

13.1 Characteristics of Organizational Culture13.2 Functions and Limitations of Culture 13.3 Creating, Sustaining and Transmitting Culture13.4 Creating Ethical Culture

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14 14.0 ORGANIZATIONAL CHANGE

14.1 Forces for Change14.2 Resistance to Change14.3 Managing Change Process

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TOTAL 42

6.0 TEACHING METHOD

Lecture and discussion

7.0 ASSESSMENT

Course work : 60% Mid semester exam : 20% Assignment : 30% Class activities : 10%Final Examination : 40%

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