Short Courses Brochure

8/14/2019 Short Courses Brochure

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Short Courses


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Overview

Description:This comprehensive training program / workshop helps individuals and teamsto develop and apply emotional intelligence behavior at work. It is designedto touch the hearts and minds of people at all levels at corporate, non-profit,and government organizations. The programs components deliver an exhila-

rating experience that will win both management and staff over to the notionof developing and applying emotional intelligence in all their interpersonalinteractions on a daily basis at work.

Length: 3h

Learning Objectives:Upon completion of the workshop, participants will be able to:

1. Become aware of the business case for learning and applying emotionalintelligence (EQ) at work, understand why todays leaders need to developthis important skill.

2. Understand the nature of emotional intelligence and how the human brain

works.

3. Learn the four dimensions of EQ and the skills associated with them.

4. Choose from a battery of practical emotional intelligence techniques to usein a variety of work-related applications including communication, leadership,management, coaching, working with others, sales, customer service, andsupervision.

Programme Outline:

Session I:

1. Four dimensions of EQ

2. Relationship between IQ and EQ and the evolution of EI concept 3. Techniques for building self-confidence & exercise : Increasing

Self-Confidence4. Exercise : Strategies to Increase Emotional Self-Control

5. Techniques for building self-confidence & exercise

Session II:

6. Social Awareness Empathy 7. Guidelines for developing empathy 8. Instinctive communication styles and EQ communication style 9. Communication styles : Role Play 1 & 2 10. Conflict management & applying EQ to interacting with angry persons 11. Coaching & building trust

Feedback Exercise

Applying EQ (Emotional Intelligence) at Work I.

Applying EQ (Emotional Intelligence) at Work


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Overview

Description:The Cross Cultural Competence training program equips partici-pants with cross cultural skills and global competency, including charting thelevel of cross cultural awareness of staff and the organization, and providinggroup activities and case studies that enhance cross cultural understandingand global competency. It is designed to sensitize the participants with cross-

cultural differences and enabling them to acquire the skills they need on adaily basis at work.

Length: 3h


1. Develop awareness of the issues sur rounding cross cultural interactions, itsdimensions, implications, and applications.

2. Develop an appreciation and acceptance of the practical aspects of crosscultural understanding and collaboration and its benefits to you professionallyand personally.

3. Understand the business case for cross cultural sk ills at work and the impacton the organization as a whole.

Programme Outline:

Session I:1. Opening exercise & pre-workshop self-inventory discussion

2. Five mindsets needed for studying cross-cultural skills 3. Six insights for understanding culture 4. The business case for cultural competencySession II:

5. Methodologies of understanding culture and understanding differences

in cross-culture communication patterns 6. Developing cross-cultural skills 7. Activity : The Role Play

Feedback Exercise

Cross-Cultural Competence

Cross-Cultural Competence I.


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Can Creativity Be Improved?The latest research suggests that people can be taught to be more creative. Moreand more organizations are providing their people with creativity training withdramatic results.

Why Creativity?Todays fiercely competitive global conditions require organizations to be innovativein all aspects of operations to keep pace with change. Organizations that do

not innovate and come up with new or better products or services are riskingextinction. Creativity training helps organizations stay competitive. Individuals gainby improving their personal effectiveness, their thinking sk ills, and problem solvingabilities.

Overview

Description:Interactive and innovative workshop that helps individuals and teams developand sharpen their creative thinking and problem solving ability throughresearch-based techniques for breakthrough achievements.

Length: 3h


1. Apply nuts and bolts techniques for unleashing their creative thinking abili-ties.2. Learn how to generate an abundance of new ideas at work.3. Apply creative problem solving techniques to solve difficult work problems.4. Improve brain power in the areas of perception, imagination, problem iden-tification and idea generation.5. Identify specific problems and opportunities at work and come up withcreative solutions and action plans to improve the individuals work and theorganizations performance.

Programme Outline:

I. Thinking and the Brain 1. Creative thinking concept 2. Logical thinking and creative thinking 3. A peek at the brain; the way we think 4. Habitual vs. creative thinking 5. Thinking in patterns

II. The Case for Innovation 6. Examples of the benefits of innovation strategies

at leading American organizations from GE to 3M

III. Overcoming Blocks to Creativity 7. Perceptual blocks 8. Cultural blocks 9. Emotional blocks 10. Intellectual blocks 11. Techniques to overcome creativity blocks

IV. Creative Problem Solving 12. Problem identification techniques 13. Idea generation techniques 14. Problem Solving Techniques

V. Applying Creativity at Work 15. Identifying specific work problems and opportunities from

participants work situations 16. Development of solutions / action plans

Feedback Exercises

Innovation & Creativity at Work I.

Innovation & Creativity at Work


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Overview

Description:This comprehensive communication skills program / workshop helps indi-viduals and teams to develop effective and positive communication skills atwork.

Length: 3h


A. Learn the four principles of compelling communication that apply to allencounters.

B. Apply these principles, with various specific techniques, to the following tenspecific critical conversations at work.

1. Build trust2. Create collaboration3. Deliver criticism without creating conflict

4. Argue without offending

Program Outline:

I. Communication Principles For Critical Conversations 1. Develop general communication skills for all your critical conversations:

Common Principles and Techniques

II. Building Trust and Creating Collaboration2. Build Trust

3. Create Collaboration

III. Delivering Criticism without Conflict & Effective Arguing 4. Deliver Criticism without Conflict 5. Argue without Offending

Feedback Exercise

Critical Conversations I.

Critical Conversations


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Supervisory Skills I.

Overview

Description:This training program / workshop helps first-level managers/ supervisors de-velop and apply key supervisory skills at work. It is intended for a wide groupof supervisors / first level managers. It covers key skills which supervisors needto improve their own work performance and enhance the productivity of staff

working under them.

Length: 3h


1. Become aware of challenges of supervising diverse workforce

2. Understand the nature of supervision tasks and its general functions

3. Learn the significance of effective communication at work and understandthe impact of technology in communication

4. Become aware of how to understand the needs of their staff and how tomotivate them.

5. Learn the skills of counseling and managing problem employees

6. Understand the need of managing conflicts and change and learn the skillsof effective conflict & change management.

Program Outline:

Session I:A. Brief Overview of Supervisors Functions & Responsibilities

B. Key Supervisory Skills I.1. Communication 2. Motivating employees

Session II:C. Key Supervisory Skills II

3. Problem employees : counseling & discipline

4. Managing conflict & change

Feedback session

Supervisory Skills


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Relaxation & Meditation

Relaxation & Meditation

Description:

The key aspects to be covered in three hours presentation with break inbetween: The session will involve presentation, video discussions, exercisesand meditation session. Relaxation is essential for holistic health and improvedcosmic energy intake leads to better physical and emotional energy manage-ment for enhanced work performance. This training workshop is useful for

participants at all levels who are interested in improving their work productivityand overall health.

Length: 3h

Learning Objectives:

Upon completion of the workshop, participants will be able to:

1. Developing awareness of significance of relaxation. 2. Achieving quick relaxation during work, driving and / or in other

situations. 3. Understanding the significance of cosmic energy channeling and learning

protection techniques against energy leaks.

4. Learning practical techniques for cosmic energy channeling and achievingeffective relaxation.

Programme Outline:

Session I:A. Key aspects about relaxation and energy management

1. Relaxation and the Life Rhythm 2. Why Relax!!! 3. The essence of Bodily Relaxation 4. Energy Management : Receiving cosmic energy & strengthening body

defenses against energy leaks 5. Relaxing the Body

6. Breathing Exercise 7. Relax while sitting, standing and walking 8. Relax on the Job 9. Relaxed alert driving

Session II:B. Key Relaxation and Energy Management Techniques

10. Relaxation through auto suggestion 11. Relaxation through Self-Communication Techniques 12. Relaxation through Meditation [with 20 Minutes Meditation session] 13. Relaxation through Quietude

Feedback Exercise


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Dr Ashok SrivastavaLecturer

Dr. Ashok Kumar Srivastava completed his Masters Degree in

Commerce & Management in 1978, his PhD in 1986 from Alla-habad University and Post-Doctoral Work from IIM, Ahmadabad,India as part of FDPM in 1989. Dr. Srivastava has vast experiencein administration, training, research, and consultancy spanningover three decades. He has supervised eight Doctoral Disserta-tions up to now. He is a certified management trainer from Hu-maNext which is a US based premier management training andconsultancy organization. He also conducted a number of train-ing programs in UAE and India. His specialization area is HumanResource Management and Business Communication (includingSelf-communication). He has taught Marketing, HRM, StrategicManagement and Business Communication in MBA Programs.

Currently, Dr. Srivastava is University Secretary / Registrar atGlobal College Malta. Previously he worked as Head of Academic& Student services in Heriot-Watt University Dubai Campus, man-aging eight university schools in Dubai ranging from School ofManagement Languages, School of Engineering & Physical Sci-ences to the Institute of Petroleum Engineering and more than2000 on-campus students.

Global College Malta

Global College Malta (GCM) is the first European College offeringuniversity degrees according to British standards in SmartCityMalta.

The Foundation Course in Management with English, Under-graduate and Postgraduate courses in Management will be thefirst courses to be offered, commencing September 2013.

Global College Malta intends to work closely with British and oth-er international Universities to bring their degree programmes to

Malta and the region.


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Short Courses Brochure