RESUME Shiv Shankar Singh 9038912481/9903728011 shivshankar160584@gmail.com

CARRER OBJECTIVE Intend to build a career in corporate world of Finance and Accounts with committed and dedicated People, where I can demonstrate my business skill and contribute to the company which will help to explore myself fully and give my full potential for the achievement of group goals.

PROFILE Competent and diligent professional with 7+ years of extensive Customer Service and Indirect Procurement

experience of working in international processes and ensuring timely deliverables within pre-set cost parameters

Excellent time management skills with proven ability to work accurately and quickly prioritize coordinate and consolidate tasks.

Handle daily A/P processes, manage vendor/supplier relations, and oversaw the timely and accurate processing of purchase orders, Shopping Carts, addressed escalated issues from employees and vendors regarding Shopping Carts and Purchase Orders issues and records in accordance with company policies.

PROFESSIONAL EXPERIENCE:

(A) Genpact India (From NOV 2011 to Present) Infospace SEZ Process Developer Kolkata, West Bengal

• Work Responsibilities:

• Recognize Non Catalog Purchases that should be directed to a Catalog Solution • Collaborate with Clients/requestors on missing documents or any additional information or any questions • Complete Customer requests for set up of new suppliers including providing Applicable information • Expedite and Emergency Orders and follow up with clients/requestors • Real time adherence done ensuring the SLA meeting • Provide Training to new Joiners and Preparation • Prepared Robotics Script for activates performed for Automation Project • Played a crucial role in stabilizing the process during the pilot and go live phase post knowledge transfers of

Lead Latin America (Brazil) and North America OMT Transition and ensured effective knowledge transfer from the process owner during the Knowledge Transfer phase.

• Resolving Issues with POs which stuck in Save and Error Queue • Audit of Shopping carts Processed by team members. • Presentation of Lean Ideas of Team Member to Clients in BQC Call.

• MIS Reporting:

Responsible for KPI Matrix to the process specific activity, standardized by the clients Cross Audit Report: Ensuring the quality the shopping cart and PO processing on the weekly

/monthly basis. Daily checks on entire allocated productivity and has to check a Team count respectively. Process Checks and daily tracking deliverables to onshore and respective management as well. All process specific Attendance, Incentives and other trackers responsible. Be focused for daily team huddles and MOM are provided as and when required. Publishing Daily Metrics Report, Weekly & Monthly Dashboards for internal and client process

review calls Spend Analysis, Pareto Analysis According to PO Volume per Category, Cycle Time Reports,

Compliance against Catalogs, Supplier Performance report on Monthly Basis for all Product categories and Purchasing groups for different company codes.

(B) Aegis BPO (From June 2009 to June 2011) Kolkata Customer Care Executive

• Handled the Incoming Calls from Costumers and resolving their issues. • Taking Inbound Call

(C) G S Transport ( From September 2005 to March 2009 ) Dankuni, Hooghly, West Bengal Accountant

• Processing Bills and Payments • Passing Entry in Tally ERP • Handling Payrolls of Employees

TECHNOLOGY SUMMARY:

• SAP

• SAP COMET/ATLAS

• REMEDY

• MS Office(Word, Excel, PowerPoint)

• Tally 7.2

KEY SKILLS & ACHIVEMENTS: Good Analytical and Logical skills Basic Knowledge of MS Office and Excel SIX SIGMA (LEAN ACE) Trained, Tested& Certified also suggested 5 LEAN ideas to Client. Awarded Star Performer in June 2010 by Vodafone Kolkata Zonal Head Mr. Faizal Durrani. Awarded Bronze Award in August 2012 by SDL VP MS. Pampa Sarkar. Awarded Process Excellence Award by Anthony Berloco , AVP Global Financial Services (North America,

EMEA & APAC ) (Client) in December 2013. Awarded Bronze Award in December 2013 by SDL VP MS. Pampa Sarkar. Star Performance award in Jan 2016.

Education:

Academic Qualifications: B.Com (Hons). from Calcutta University in 2005

10+2 from WBHSE Board in 2002

10th from WBBSE Board in 2000.

Nationality: Indian

Marital Status: Married

Date of Birth: 16th May 1984

Father’s Name: Sri Ram Sakal Singh

Permanent Address: Makhla, Doulaipara, Near Karai Factory PO- Makhla, PS-Uttarpara Pin-712245 Dist-Hooghly ( West Bengal )

Language Known:

English, Hindi & Bengali

Declaration:

I hereby declare that the information given above is true to my knowledge and belief. Shiv Shankar Singh

Date: Place: