Shilpa MohanMob: 0554881712

UAEE-mail: vyga.mohan@gmail.com

Young, energetic and enthusiastic Travel and Tourism Consultant with 4 years’ experience in planning and coordinating international and domestic travel. Success in creating unique destination experiences and informing customers on local customs, points of interest, and foreign country regulations to achieve optimum customer satisfaction. Energetic motivated Customer Sales & service Agent who is highly organized and skilled at finding new ways to enhance visitors' experiences. Areas of expertise include high services standards, ability to attend irated customers face to face. OBJECTIVE:Seeking to leverage background and formal training to take next career step in management with any Service industry with bright career prospects where I can contribute my skills and experiences.

CORE QUALIFICATIONS:• Travel Planning• Office Administration• Consultative Selling• New Business Development• Customer Service

Areas of Expertise

Partner-relationship building Offer top quality activities and products. Marketing background Provide a high level of customer service

Excellent verbal communication Good leadership and interpersonal qualities MS Office Suite proficiency

Professional ExperienceEMIRATES AIRLINES 26th Aug2013- currentGSA (Travel Centre Ajman) DESIGNATION: Customer Service & Sales Agent

Job Responsibilities

Have a direct contact with the walk in customer Well versed with EasyMARS system Ticketing and reservation using strong knowledge of products Provided with appropriate solutions when customer faced any issues Experience in processing of Emirates Visa Handling of MEDA cases Reissue (Manual and automatic) Revalidation of ticket Emirates Holidays Package.

SYNERGY MARKETING CONSULTANCY, Ajman

Designation: Telephone Survey Officer

Job Responsibilities: Conducting Quality Surveys on customers of various MNCs over the phone. Filling survey forms online. Handling Premier customers by fixing appointments to conduct surveys and

following up. Summing up comments and suggestions from the customers; Updating the suggestions and feedback section in clear and understandable

language, Forwarding error free data to the main server after cross checking. Resolve customer complaints via phone, email etc.

Internship Project on Marketing in Metromed Metropolitan Medical Marketing Company

Education Travel and Tourism Consultant- IATA Level 2 2014 Diploma IATA/UFTAA FOUNDATION & EBT COURSE 2010, from Skyline

University College, Sharjah Bachelors in Business Administration (BBA):- City College International 2010 -

2013 Intermediate : 2009-2010, from The Sharjah Indian School, Sharjah 10th Standard : 2008, from The Emirates National School, Sharjah

Computer Skills Proficient in Microsoft Office Internet Microsoft Outlook Basic Arabic Typing

Languages Fluency in English & Malayalam Basic Level: Hindi, Tamil & Arabic

PERSONAL PROFILE

Nationality : IndianDate of Birth : 01-12-1992Marital Status : Single Visa Status : Residence visa (Father Sponsorship)Driving License: valid UAE driving license from DUBAI

DeclarationI do hereby declare that the information furnished above is correct to the best of my knowledge and belief, and that I have not withheld any information which might reasonably be calculated to adversely affect my stability for employment.

Shilpa Mohan