“Let Your Voice Be Heard”

INSIDE THIS ISSUE

Sheryl Click’s Corner 1

Program Highlight 2 2019 Volunteer Satisfaction Survey 3 2019 Domestic Violence Prevention Academy 4 Volunteer Highlight 4

Ken Kitzman Volunteer of Excellence Award 5 Volunteer Mission Award 5 Volunteer Training Opportunities 6 Special Olympics 6 Colorado Summer Games Volunteers Needed

Leading through action to make a difference for

people of all ages

Sheryl Click’s Corner

Hilltop Celebrates Volunteer

Service “At the end of the day it’s not about what you have, or even what you’ve accomplished…It’s about who you’ve lifted up, who you’ve made better. It’s about what you’ve given back.” Denzel Washington

On behalf of Hilltop, I would like to thank our incredible volunteers for their service to our organization. Every year, volunteers serving in Mesa, Delta, Montrose and Ouray Counties contribute on average 2,000 hours a month of support in over 20 Hilltop programs. This translates to an estimated monetary value of more than $355,000 worth of invested time each year. Hilltop believes that volunteers are an essential part of our culture and help our staff to successfully meet the needs of those we serve. Our organization strives throughout the year to thank and show our volunteers how much they are appreciated. April 7th-13th, is National Volunteer Week and Hilltop programs across the organization will be thanking their volunteers for their contributions. It is a time for Hilltop to celebrate with gratitude our volunteers and why they enjoy volunteering to help our clients, residents and their families: “Knowing that I will be there to answer the phone when someone dealing

with domestic violence or sexual assault needs it.”

“Improving lives with health care.”

“I loved helping with the Men-In Heels event-so fun!”

“I really enjoy working with the Montrose staff-Great People!!”

“The one-on-one with great kids.”

“Meeting seniors and driving them to their appointments.”

We encourage programs, and staff to continue to thank their volunteers on going and especially this month, for helping to make a difference for people of all ages.

Volunteer Services Staff & Volunteers

Manager- Sheryl Click Jo Ann Rezen

Administrative Volunteer Volunteer Coordinators: Shelby Laird

Senior Services Sheryl Click

Child & Family Services

Youth & Adult Residential Ser-vices

Professional Services Tiffany Waugh

Miscellaneous Services Leather Bang

Property Services Paige Cadman

Marketing & Development Services Teresha Taylor

Montrose Services

DV Services Program Volunteer Liaisons: Karen Clymer

B4 Babies Anna Cubel

Hilltop Health Access/Access+ Crystal Cox

Family First Kristy Skidmore

Cooking Matters Maria Martinez

Environmental Services Lisa Vega/Rachel Williams

Life Adjustment Program Louis Palmer

Landscaping/Maintenance Dwight Ross

Residential Youth Services Tiffany Paramore

Senior Daybreak Krysta Kenney

Workforce Center Amanda Salinas

Hilltop Wellness Program Tiffany Waugh

Supporting Our Seniors

Aging & Disability Resources for Colorado

Nicolle Pineda

The Commons

The Fountains Susan Volkmann

Human Resources

Program Highlight:

I am excited to have the opportunity to highlight the Hilltop Volunteer Program. Since its formalization as a program roughly 13 years ago, it has grown to serve over 20 different Hilltop programs with a volunteer service force of 200 strong. The purpose of the volunteer program is to provide individuals with meaningful volunteer opportunities that not only support Hilltop’s mission, but also align with their interests, skills, and availability. Finding the “perfect marriage” be-tween volunteer and service ultimately enhances the services we provide to the community but in turn can increase volunteer satisfaction and retention as well. Successfully managing volunteers throughout the organization definitely takes a team approach. Hilltop is a huge organization and although I take pride in my ability to multi-task, I could never do the program or our volunteers justice without the support of our service area volunteer coordinators and program liai-sons. Their role takes passion and commitment to ensure our volunteers are re-ceiving the onboarding, training, and support they need to be successful in their positions. Let me introduce you to the team:

Our Coordinators: Teresha Taylor-Montrose & Domestic Violence/Sexual Assault Services Tiffany Waugh-Miscellaneous Services Leather Bang-Property Services Shelby Laird-Senior Services Paige Cadman-Marketing & Development Services Sheryl Click-Child & Family Services, Youth & Adult Services, Professional Services

Our Liaisons: Nicolle Pineda-The Commons & Fountains Tiffany Paramore- Grand Junction Senior Daybreak Karen Clymer-B4 Babies Anna Cubel-Health Access Lisa Vega/Rachel Williams-Life Adjustment Program Crystal Cox-Family First Kristy Skidmore-Cooking Matters Dwight Ross-Residential Youth Services Amanda Salinas-Hilltop Wellness Program Susan Volkmann-Human Resources Louis Palmer-Landscape/Maintenance Maria Martinez-LAP Environmental Services Krysta Kenney-The Workforce Center Tiffany Waugh-Supporting Our Seniors, ADRC Hilltop leadership is invested in seeing the volunteer program develop and grow. Volunteers are now more than ever a part of our organization’s strategic plan for the future. Throughout our organization, volunteers continue to pro-vide many vital support services including administrative, companionship, men-toring, transportation, crisis intervention and much more. In addition to all these wonderful people who support the volunteer program, I have to thank the incredible volunteers who make the magic happen at Hilltop every day. For all of you, I am truly grateful.

2019 Volunteer Satisfaction

Survey Results

Hilltop volunteers reported positive ratings regarding their volunteer experience on a recent survey conducted by Vol-

unteer Services.

Volunteers were asked to rate their volunteer experience with the program they volunteer through at Hilltop. Volun-

teers were given the opportunity to submit the survey by mail or online, with the option to be anonymous or to include

their contact information, not only so Volunteer Services could follow-up with them, but to be included in a drawing

for one of four $25 gift cards. A total of 149 surveys were mailed to Hilltop volunteers. Of the 149 surveys mailed, 62

were returned. There were 8 completed on Survey Monkey and 54 completed on paper. The survey response rate was

42%. Of the 62 volunteers who responded, 52 reported they volunteered in Grand Junction, 5 in Delta, and 5 in

Montrose.

Program Volunteer Experience

Volunteers who completed the survey were asked to rate their volunteer experience for the program they serve in. The

volunteer was asked to rate nine statements regarding their volunteer experience on a four point scale (4 Agree, 3

Somewhat Agree, 2 Somewhat Disagree and 1 Disagree).

Although the majority of volunteers reported positive responses regarding their volunteer experience with Hilltop,

supervisor communication, position specific orientation and training were identified as areas for improvement.

Volunteer Services would like to thank all the volunteers who participated in the annual survey. Congratulations

to Romaine Webb, Stefanie Suppes-Goodsell, Linda VanHouten and Sandy Perkins for being our lucky

survey drawing winners.

Please rate your volunteer experience for the program you serve in.

Agree 4

Somewhat Agree

3

Somewhat Disagree

2

Disagree 1

I feel appreciated for my work as a volunteer. 96.77%

60 3.25%

2

I have been adequately trained for my assignment. 86.21%

50 12.07%

7 1.72%

1

I feel my orientation and training was relevant to my position. 84.48%

49 15.52%

9

My contact/supervisor is accessible to me. 90.16%

55 9.84%

6

My contact/supervisor communicates well with me. 90.16%

55 4.92%

3 4.92%

3

I am satisfied with my volunteer experience. 85.48%

53 9.68%

6 4.84%

3

I understand how my volunteering contributes to the mission of the program and the organization.

93.33% 56

5.00% 3

1.67% 1

I would recommend Hilltop to my friends or family for volun-teer opportunities.

95.08% 58

3.28% 2

1.64% 1

Hilltop

Volunteer Opportunities

Hilltop Community Resources is

looking for volunteers:

In Delta, Montrose, Ouray

Counties:

Domestic Violence/Sexual

Assault Services

(Crisis Line)

The Family Resource Center

(Office & Reception

Support)

Child & Family

(Parenting Group Support)

In Mesa County:

Domestic Violence/Sexual Assault

Services

(Crisis Line Support)

Fountains & Commons

(Resident Companions)

(Activities Facilitation)

(Internships)

Life Adjustment Program

(Resident Companions)

(Activities Facilitation)

(Internships)

Family First

(Special Events Support)

(Child Care Support)

(Transportation Support)

Corporate

(Special Events/Projects)

(Program Internships)

Supporting Our Seniors

(Driver)

Residential Youth Services

(Administrative Support)

(Internships)

For more information about this or

other volunteer opportunities with

Hilltop please contact

Sheryl Click, Manager of

Volunteer Services, at 244-0659 or

sherylc@htop.org

2019 Domestic Violence Prevention Academy

When: Thursday, April 11th & Friday, April 12th

8am to 5pm each day Where: Colorado Mesa University: University Center

1445 N. 12th Street Grand Junction, CO 81501

Conference Description: This two-day conference is for law enforcement, advocates, mental health

professionals, social workers, case managers, volunteers and other individu-

als who work or serve in the field of Domestic Violence. The conference

offers attendees a unique experience, with a keynote presentation each day

followed by several breakout courses to choose from, so that attendees can

tailor the training to meet their needs.

Scholarships Available for Volunteers to Attend:

Volunteers are invited and encouraged to attend the academy. First come,

first serve, for scholarships and registrations to the conference. Priority will

be given to Latimer House volunteers. For scholarship and registration infor-

mation, please contact Lexis Reid, Latimer House Volunteer & Outreach

Coordinator, at 244-0652 or lexisr@htop.org.

Volunteer Highlight: Jo Ann Rezen,

Volunteer Services As a retired educator volunteering at

Hilltop and Hope West has broadened

my knowledge and given me rewarding

experiences which include working with

amazing, talented individuals and acquiring

wonderful lifetime friends. It is so much fun helping out, learning more, de-

veloping new skills, and being a part of programs that aim to help others as

life challenges occur.

Being retired also allows for traveling to explore our beautiful United States,

watching soap operas, lunching with friends, reading and having a blessed

life. Thanks Hilltop for allowing me to be part of your wonderful organiza-

tion.

Jim Mello

Ken Kitzman Volunteer of Excellence Award Recipient

In 2018, Jim Mello was given the Ken Kitzman Volunteer of Excellence Award.

Jim has volunteered four years with Supporting Our Seniors (SOS), a free trans-

portation service for homebound seniors age 60 and older. Jim takes clients in

need to medical appointments and other errands. SOS coordinator, Tiffany Waugh

says, “Jim is super humble and cares deeply about our SOS clients. To make sure

everyone can get where they need to go, he often arranges his schedule on Tues-

day and Wednesday. Jim is really funny and a favorite with clients.” Frequent rid-

er, Joyce says, “I never went out much because it was so hard to get around. I ei-

ther had to pay for a taxi or the bus, but thanks to Jim I can get out to the grocery

store or pharmacy when needed.”

Tiffany Waugh is constantly amazed at how low key and humble Jim can be. Upon receiving the Hilltop Mis-

sion Award, Jim worried he hadn’t seemed grateful enough. He called Tiffany back just to reiterate how thank-

ful he was and how much his volunteering with SOS meant to him. In 2018, Jim drove 2,669 miles and over

240 hours for SOS, in addition to the 340 hours he volunteers with the Department of Veterans Affairs. Jim is a

shining example of the important role volunteers play at Hilltop and in our community. Congratulations Jim!

2019 Volunteer Mission Award Recipient Alicia Hampton, Latimer House

Alicia Hampton has been a volunteer with the Domestic Violence parenting

group for over three years. She brings with her a professional background in

school counseling and is an invaluable support to program staff as a resource

during groups. She is incredibly reliable and enthusiastic about group dynam-

ics. “It is rewarding to feel like I make a difference in the lives of others by of-

fering a safe place for parents to seek support and talk openly about challenges

they have. It is so cool to watch how they gain confidence and share their ex-

pertise with others in the group,” says Alicia.

“She is a warm and wonderful person, and our clients benefit from her

knowledge, her experience and especially her gentle presence. I feel so much

more confident that we are providing quality services to our clients when she and I can both be there; having a

second person in the groups helps people feel less vulnerable,” says group facilitator, Joanie Leinbach.

Thank you Alicia and congratulations on your award!

Volunteer Training Opportunities

To sign up please contact Sheryl Click at 244-0659 or sherylc@htop.org

New Employee & Volunteer Training (NET)

Hilltop Overview

Tuesday, April 2nd or Thursday, April 18th

Tuesday, May 7th or Thursday, May 16th

Tuesday, June 4th or Thursday, June 20th

Corporate Office, 1331 Hermosa Ave., GJ

10am-11:15am

First Aid & CPR Training Tuesday, April 9th, 6pm-10pm

Friday, April 19th, 9am-1pm

Tuesday, May 14th, 6pm-10pm

Friday, May 24th, 9am-1pm

Tuesday, June 11th, 6pm-10pm

Friday, June 21st, 9am-1pm

The Common’s Garden Room, 625 27 1/2 Road

Effective Boundaries-Comfortable Personal & Professional Boundaries

Thursday, April 25th, 10am-11:30am

Corporate Office, 1331 Hermosa Ave., GJ

Save the Date!

2019 Special Olympics

Colorado Summer

Games

June 7th –9th

Grand Junction, Colorado

Volunteer Registration is now

Open

Once again, Hilltop will be co-sponsoring with FCI Constructors, Inc., the Aquatic Event portion of the state Special Olympics, which is scheduled in Grand Junction for Saturday, June 8th and Sunday, June 9th, at Colorado Mesa University El Pomar Natatorium (Aquatics Center). We would like to encourage our wonderful Hilltop employees and volunteers to partici-pate in this exciting and uplifting event that celebrates the efforts of so many specially challenged individuals to overcome barriers and achieve personal victory at the 2019 Summer Games. Special Olympics Volunteer Manager, Georgia David, is recruiting volunteers for the event. There are 50 volunteers needed for each day of the Aquatic Event. Youth ages 8 to 15 can volunteer with a parent present. Training for each position will be given to volunteers at the location just prior to the start of the event each day. Thank you and we look forward to your participation in this incredible event! This year all individuals interested in volunteering for Aquatics will sign up using the Special Olympics registration link below: https://www.classy.org/event/2019-state-summer-games-presented-by-spectrum-volunteer-registration/e226930 Thank you for your continued support of Special Olym-pics Colorado and here’s to another wonderful State Summer Games for our amazing athletes! Georgia David Volunteer, Family Services and Athlete Leadership Manager Special Olympics Colorado 12450 E. Arapahoe Road, Suite C Centennial, CO 80112 Phone: 720-359-3130 Email: Georgia@SpecialOlympicsCO.org www.specialolympicsco.org