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8/8/2019 Sheffield CPE Annual Report 2009-10 - Final
1/36
CivilPark
ing
Enforceme
nt
April2
009-M
arch2010
ANNUAL
REPORT
8/8/2019 Sheffield CPE Annual Report 2009-10 - Final
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2
Contents
Item Page
Introduction by Councillor Ian Auckland 3
Overview & Policy Objectives 5
Parking Provision in Sheffield 6
Our Services 8
Challenges, Representations & Appeals 11
Changes During 2009-10 12
Future Developments / Initiatives 13
Policy and Performance Appraisals 14
Service Delivery Targets 20
Statistics 22
Financial Information 30
Glossary of Terms 32
Parking Services Staff Structure 34
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3
Introduction
by COUNCILLOR IAN AUCKLAND,Cabinet Member, Sustainable Transport and Streetscene
Thank you for taking the time to read this
Annual Report. This is the second annual
report which we have published, in
accordance with the requirements of the
Traffic Management Act 2004. We welcome
the opportunity to inform you how Sheffield
City Council delivers its parking and bus
lane enforcement and associated services
and to place the service in context with our
other road network management duties and
policies.
My key concern is to ensure that the road
network operates at maximum effectiveness,
balances conflicting demands, is fair to law
abiding and observant road users, and is
considerate of any individual circumstances
put forward in mitigation of offences.
We understand that different groups across
the city will have different parking needs.Our aim is to balance these needs, to make
sure that the system is fair for all. Whilst
parking restrictions are rarely popular with
motorists, without them there would be
significantly higher levels of congestion and
even gridlock. In Sheffield, many of our
streets and properties were built well before
the level of vehicle ownership reached
todays levels.
Residents, businesses, commuters, peoplewith disabilities, shoppers, students and
visitors are just some of the groups who
have differing needs for parking and travel.
Traffic and parking management are the
ways that the council makes sure that
available parking areas can be shared in a
fair and transparent way. They are not
revenue raising tools, no targets are set,
and any surplus income is invested in traffic
management improvements.
The implementation of the Traffic
Management Act 2004 (Part 6) on 31 March
2008, gave local authorities an opportunity
to review their parking enforcement
operations. Sheffield City Council welcomed
this opportunity.
The main priority of the DfT guidance was to
ensure that the enforcement of parking
restrictions is transparent, consistent andfair. Sheffield City Council has worked hard
to make sure that its enforcement meets
these three criteria and that it is
proportionate to the circumstances.
The Council tries to be aware that
sometimes there are genuine extenuating
circumstances which result in the issue of a
Penalty Charge Notice (PCN), and the driver
may have done their best to comply with the
restrictions, or have another good cause toput forward.
We recognise that we have an express duty
to consider compelling circumstances and
to exercise discretion in an appropriate way.
In January 2010, the Councils Cabinet
approved a revised Parking and Bus Lane
Enforcement Policy which recognises our
obIigation to take into account compelling
circumstances when dealing with
representations from motorists. In mydealings with Parking Services, over the
past two years, I have seen clear evidence
that when considering challenges and
representations from the motoring public,
they do allow for circumstances where
drivers have not complied with regulations,
due to events outside their control. Our Civil
Enforcement Officers are also briefed to
take account of guidance which may be
found in adjudicator rulings.
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The vast majority of motorists park legally
and sensibly. Some drivers who receive
PCNs may not have intended to park
illegally and on occasions they may have
misunderstood the nature of the restrictions.
However, motorists do have a responsibility
to take note of restriction signs and to
comply with them. A few seconds taken tocheck the signs and lines before leaving the
vehicle will, in most cases, avoid the issue of
a PCN.
Equally we have a responsibility to make
sure that any restrictions are clearly
signposted, and to consider where lessons
could be drawn from the number of
offences committed.
May I add a plea to all road users to be
aware of the meaning of the various signs,
lines and road markings by checking with
the latest version of the Highway Code.
This is available from bookshops but it is
also possible to download details of Signs
Giving Orders and Information Signs &
Road Markings from the Direct Gov website
using the link below.
http://www.direct.gov.uk/en/TravelAndTrans
port/Highwaycode/Signsandmarkings/index
.htm
Unfortunately, in every town and city, there is
often a small hardcore of motorists who pay
no attention to restrictions and who park
illegally because it is convenient for them,
and they do not consider the inconvenience
to others. This is unacceptable because
irresponsible parking can quickly cause
traffic congestion and pollution. It
significantly increases the number ofaccidents and it is unfair on the majority of
motorists who take care to park correctly
and legally. Motorists who act in this way
can expect any PCNs
issued to their vehicles
to be fully enforced.
The following documents
provide helpful
information relating to
parking and how theenforcement and
appeals processes work.
The British Parking Association in
partnership with the Consumers
Association magazine Which? has
published a Guide To Parking.
P.A.T.R.O.L. (Parking And
Traffic Regulations Outside
London) has published a
guide to the enforcement ofPenalty Charge Notices and
the associated appeals
procedures.
The Council has a prepared
a Parking Enforcement
Policy document which
gives guidance on how
challenges and
representations will be
dealt with.
All the above publications are
available from the Councils
Parking Services office, or via
the respective organisations
website. Contact details and website
addresses are shown below. These
publications and the appeal process have
been made available specifically to make
the procedures relating to parking
enforcement clear to the motorist.
I hope that you will find this information
helpful and that it demonstrates the
determination of Sheffield City Council to
enforce parking restrictions in a fair,
transparent and consistent manner which is
also proportionate, whilst using discretion
where it is appropriate.
Website details
www.sheffield.gov.uk/parking
www.britishparking.co.uk
http://www.patrol-uk.info/downloads/
Process_Map.pdf
Sheffield City Council, ParkingServices, postal address:
P.O. Box 3830,
Sheffield
S1 9AQ
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5
Overview andPolicy Objectives
A limited number of hard copies of this
document will be available in the First Point
offices across the city, as well as being sent
to our stakeholders. However, the Parking
Annual Report has principally been
designed as an online document, in the
interests of the environment and to provide
convenient links to other resources and
information.
Our parking facilities are used every day by
thousands of people coming to Sheffield to
shop, study, work, or visit the city. Parking
controls in Sheffield are essential to keep
traffic moving safely and to provide access
for residents and visitors. Balancing the
needs of residents, visitors, disabled people
and business is key to the continued
economic growth and success of the city.
The availability of car parking is one of themain factors in determining whether people
choose to travel by car. To reduce peak hour
congestion, the amount of long-stay car
parking needs to be controlled.
Our current parking policies (delivered as a
highway and planning authority) are aimed
at reducing the amount of longer stay
parking both within and around the city
centre, with complementary park and ride
sites linking into the city centre along keyQuality Bus Corridors being proposed
wherever possible.
Pricing policy is also specifically geared to
short-stay parking, meeting the needs of
visitors rather than commuters. Maximum
length of stay restrictions are generally
structured to promote short-term parking
and high turnover of spaces in the city
centre, but a degree of long-term parking is
permitted in the outer areas and in somecar parks to meet the needs of different
motorists, such as commuters.
The Council follows strict guidelines and
procedures laid down by the Government
when removing abandoned vehicles. All
vehicles that the Council considers to be
abandoned are removed to a compound. If
the vehicle carries a GB number plate the
Council sends a written Notice to the owner
(using details obtained from the Driver and
Vehicle Licensing Agency (DVLA) database)
informing them that their vehicle has been
removed and is being held in our custody. If
the owner wishes to reclaim the vehicle they
need to do so within 7 days of the date on
the Notice or the vehicle is disposed of. To
reclaim their vehicle, owners must satisfy the
Council of ownership and pay costs for its
removal and storage.
The Council cannot consider vehicles to be
abandoned solely on the grounds of themnot displaying a valid tax disc. Issues
relating to untaxed vehicles are dealt with
by DVLA.
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Managing Supply And Demand
Parking space both on and off street is
limited. The growth of vehicle ownership
over the last 10 years in particular has
resulted in increased demand for parking.
This means that we have to manage the
competing demands of all drivers who live
or work in the city and those who visit. This
may involve allocating parking spaces forspecific groups of people, such as disabled
drivers and residents or short term parking,
where the need arises.
Parking provision is regularly reviewed and
the views of residents, businesses and
other stakeholders are taken into account.
These views together with the Councils
parking and environmental policies are
considered when decisions are made
regarding parking restrictions.
We may consider making changes to:-
Controlled hours of parking
Maximum-stay periods
Type of use for individual parking bays
Charges tariffs
Criteria for permit parking zones
Environmental Considerations
In line with our commitment to protecting the
environment, we are actively working to
reduce carbon dioxide emissions. Vehicles
in emission categories A and B are offered
free Residents Parking Permits and we also
operate a Green Parking Scheme which
gives free parking in the city centre for LPG
and hybrid vehicles. Further details can befound on the Councils website or obtained
from Parking Services.
We have also introduced a number of Car
Club bays. Car Clubs provide quick and
easy access to short term hire and offer an
alternative to owning a vehicle. The aim is to
reduce individual car use, traffic congestion
and pollution. For more information about
using Car Club vehicles please visit
www.citycarclub.co.uk
Bus Lane enforcement is contributing to
sustainable transport objectives by
improving reliability and reducing journey
times. This makes bus and tram travel a
more attractive travel choice and contributes
to reducing the citys carbon footprint.
Parking Provision in Sheffield
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City Centre
The Council operates only a minority of the
Off-Street car parks within the city centre,
with most of the car parks operated by
private sector companies such as NCP, Q-
Park, Euro and Britannia. There are a total of
over 7,500 off-street parking spaces in the
city centre, and approximately 1400 on-
street parking spaces.
Details of all the car parks in the city centre
are shown on the Councils website
www.sheffield.gov.uk/roadsandtransport/
parking
The table on page 8 shows a list of car
parks in the city centre, together with the
number of spaces and the operator details,
where this information is known.
The Council car parks are all Pay &
Display and are patrolled by Council CivilEnforcement Officers. There are other car
parks in the city which are operated by
private sector companies. Some of these
are pay & display whilst others operate on
pay on foot systems where payment is
made upon return to the car park.
Outside the City Centre
Outside the city centre, there are a number
of small car parks which are classed as
amenity car parks. In general, charges are
not made for parking in these car parks
unless they fall within one of the permit
parking zones in the peripheral areas
surrounding the city centre (see below).
Permit Parking Zones (PPZs) have beenimplemented in some areas which are just
outside the city centre in order to manage
the various demands from residents,
shoppers, businesses and commuters. A
range of different parking spaces are
provided in these areas in order to manage
demand. (Permit Holders, Pay & Display,
Loading Bays, Disabled Badge Bays).
PPZs are now in place in the following
areas: Broomhill, Sharrow Vale,Crookesmoor, Broomhall and The Groves,
Meadow Street Area, Highfield and
Hillsborough. Reviews of the Broomhill,
Broomhall and The Groves, Crookesmoor
and Sharrow Vale PPZs have recently been
undertaken. Minor changes have been
implemented in Broomhill and Crookesmoor
and changes to the Sharrow Vale Area are
due to be implemented in the coming year,
with the aim of providing different
restrictions to match the requirements of the
residents and businesses, in the various
areas within this existing zone.
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Our Services
Pay & DisplayParking
In the city centre, the
Council operates 21
car parks and
around 1400 on-
street pay & display
spaces. In addition
there are on-street
pay & display
spaces and shared
use spaces (permit
holders / pay &
display) in the Permit
Parking Zones
outside the city
centre. A team of 7
Technical Support
Officers maintainover 500 Pay &
Display machines
across the city.
There are a range of
private sector car
park operators in the
city and the details
are shown in the
table (as far as they
are known).
List of City Centre Car Parksand number of spaces
Car Park Long or Short-Stay
(if specified)
Operator Spaces
Brown Lane Short SCC 26
Carver St Short SCC 58
Carver Lane Short SCC 71Rockingham St Short SCC 82
Charter Row (Atkinsons) NCP 433
Rockingham St Short Britannia 85
John Lewis John Lewis 410
Holly St Euro 20
Charles St Q-Park 500
Silver St Short SCC 7
Bailey Lane Short SCC 24
Science Park Short SCC 39Fitzwilliam St Short SCC 99
Eldon St Short SCC 47
Brook Hill Long SCC 25
Broad Lane Long SCC 27
Rockingham Way MSCP Short SCC 251
Workhouse Lane Long SCC 65
Blonk St MSCP NCP 305
Hartshead Square MSCP NCP 505
Campo Lane MSCP NCP 150
Arundel Gate MSCP NCP 558
Furnival Gate MSCP NCP 327
Sidney St NCP 210
Wellington St NCP 438
Victoria Quays MSCP Independent 335
Matilda St MSCP Euro 90
Midland Station MSCP Q-Park 678
Castle Gate MSCP Q-Park 404Riverside (Millsands) MSCP Q-Park 526
Eyre Street MSCP APCOA 650
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Parking Permits
Residents Permits are available for those
people who live within the boundaries of
any of the Permit Parking Zones which
have been established around the city.
There are however some recent
developments which have section 106(Town and Country Planning Act)
agreements as part of their planning
permission, which do not allow residents
of these developments
to qualify for
parking permits.
In general, up
to two permits
per household
are available,
subject to
proof of
residence and
ownership of a
vehicle.
Business Permits are
available where a business
can demonstrate that a vehicle is
required for the operation of the
business. Business permits are not
intended to be used for commutingpurposes only.
Trade Permits in the form of single use
scratch cards are available in books of
25. Traders such as electricians,
plumbers etc may obtain these permits to
enable them to carry on their business
when working in properties situated
within the PPZs.
Carer permits are available for
professional carers or for relatives orfriends of people living in the area for
whom they are acting as a carer.
A Green Parking Permit Scheme has
been introduced for the owners of dual
fuelled vehicles or those powered solely
by electricity or gas. For an initial joining
fee of 10 and annual fee of 10, Green
Permit holders may park in the city centre
car parks and on-street parking spaces
without charge. However, maximum-staytimes do remain applicable.
Blue Badge Scheme
The Council receives around 10,000 blue
badge applications per year and there are
currently 24,000 badges in circulation. The
scheme enables people with mobility
difficulties to park in locations where other
drivers cannot, in order that they can getcloser to their ultimate destination. However,
badge holders need to study the
accompanying leaflet as there are certain
locations where the badge does not allow
them to park.
Parking Enforcement
Sheffield City Council took over
responsibility for parking enforcement
under the provisions of the Road TrafficAct 1991 (as amended) in April 2005.
The Council directly employs the Civil
Enforcement Officers who carry out the
operational enforcement, as well as the staff
who deal with the appeals procedure.
At the time of preparing this report there are
58 Civil Enforcement Officers, 7 Senior Civil
Enforcement Officers and an Operations
Manager.
There are 16 Administration and Processing
Assistants who deal with the permit
applications and all aspects of the
representations and appeals process.
Payment of Penalty Charge Notices (PCNs)
can be made by post, by 24 hour
automated telephone system, via the
Councils website or in person at Howden
House on Union Street in the city centre.
Informal challenges or representationsagainst PCNs can be made in writing or by
e-mail or by completing an electronic form
on the Councils website.
The priorities for parking enforcement are
as follows:-
Bus Lanes and bus stops
Peak period waiting and loading (main
roads in and out of the city centre, main
bus routes)
Single / double yellow lines on strategic
routes
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School zig-zags (those with Traffic
Regulation Orders)
Pedestrianised areas waiting / loading
restrictions
Pedestrianised areas, taxi ranks / blue
badge bays
Pay & Display
Permits spaces
Road junctions, where restrictions are in
place
District shopping areas, where
restrictions are in place.
Bus Lane Enforcement
The Council took over responsibility for theenforcement of Bus Lanes in the summer of
2007. This began with the enforcement of
the Middlewood Road and Langsett Road
Bus Gates at Hillsborough. This was then
followed by the introduction of enforcement
of the Bus Gate at The Wicker. In June 2010,
enforcement of Glossop Road Bus Gate
commenced with warning notices for 2
months. Full enforcement, issuing PCNs
commenced in late August. Enforcement ofadditional Bus Lane / Bus Gate restrictions
is planned to be implemented in the future.
Enforcement is carried out by CCTV
cameras and Penalty Charge Notices
(PCNs) are issued by post.
Staffing Structure
The Parking Services staffing structure is
shown on page 37.
All Penalty Charge Notices (PCNs) contain
details of how to pay and how to make an
appeal. City Council staff deal with
responding to correspondence at all stages
of the appeals process.
In addition there is information on our
website about the appeals process and also
information regarding the meaning of the
common signs and road markings used todenote parking restrictions.
We want our letters to give clear information
about the processes and our staff are
committed to adopting a fair, transparent
and consistent approach to challenges,
representations and appeals against PCNs.
It is clear that the Parking Services staff are
using appropriate discretion in relation to
compelling circumstances, in accordance
with the adopted Parking EnforcementPolicy, as the rate of cancellation is higher
than last year (see pages 22 to 24).
At times, we have suffered from
correspondence backlogs due to the
fluctuation in levels of correspondence
received. We are committed to resolving this
issue and we are currently in the process of
purchasing a new software system which
will improve our response times
considerably.
Challenges,Representations
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and Appeals
In brief, the stages in the appeals process
are as follows:-
1. Informal Challenge
The driver of the vehicle which has been
issued with a PCN may write to the
Councils Parking Services if he / she
considers that a PCN has been issued
incorrectly or there are compelling
circumstances why it should becancelled. The postal address and e-mail
address are both shown on the reverse of
the PCN. Shortly, the e-mail address will
be replaced by the website address as
we will be introducing a web form which
motorists will be able to complete. This
will be sent directly into our new software
system, which will enable us to respond
more quickly to challenges sent from the
website.Please note that our policy is to respond
to only one informal challenge per PCN,
due to the availability of further stages in
the appeals process.
2. Formal Representation
If payment is not received within 28 days
of the date that a PCN is issued, the
Council will make an enquiry of DVLA to
find out the details of the owner of the
vehicle. A Notice To Owner will then beissued requesting payment of the full
amount of the Penalty Charge Notice.
At this stage the vehicle owner has the
opportunity to make formal
representations to the Council giving
reasons why the PCN has been
incorrectly issued, reasons why the
owner is not liable or compelling reasons
why the PCN should be cancelled.
3. Appeal to the Traffic Penalty Tribunal
In the event that formal representations at
stage 2, above are rejected by the
Council, the owner of the vehicle (or hirer
if the vehicle was on hire when the PCN
was issued), may appeal to the Traffic
Penalty Tribunal. The form to make the
appeal is included with the Councils
rejection letter.
The decision by the Adjudicator at the
Traffic Penalty Tribunal is normally final
and unless there has been an error in the
interpretation of the law, there is no
further avenue for appeal. If an appeal is
allowed, the Adjudicator will inform the
owner and the Council in writing and the
PCN will be cancelled.
If the appeal is dismissed, the vehicle
owner will be informed that the fullPenalty Charge is payable.
The appellant can choose to have a
postal decision, a personal hearing at the
town or city of his / her choice, from the
locations listed on the appeal form, or a
telephone hearing.
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Permit Parking Zones
There have been a number of changes
within the Permit Parking Zones (PPZ)
during 2009-10. The Highfield Area PPZ was
implemented in March 2010 and a small
area of Hillsborough is being implemented
as this report goes to press. A wider area of
Hillsborough is still under consultation and
may progress later in the 2010-11 financialyear if it is generally supported by local
residents and businesses.
Ring-Go pay for parking bymobile phone
In January 2010, our new Ring-Go system
was introduced in the city centre. This
system provides a means of making
payment for parking fees by mobiletelephone. It works by the motorist
registering vehicle details and credit or
debit card details with the provider
company. This can be done by mobile
telephone at the time of paying the first
parking fee, or can be done on-line by
visiting the Ring-Go website.
www.myringgo.com Once registered, a
short telephone call is made to pay for a
parking session at the time of parking. The
traditional pay & display method of payment
is still available, but Ring-Go provides an
additional and more convenient method of
payment for some drivers.
The main benefits are:
No need to have exact coins available forpay & display machines
Helps to avoid parking penalties due to
lost or badly displayed tickets
Helps to avoid parking penalties due to
the expiry of a ticket
(a reminder text can be requested at the
time of the initial payment).
Enforcement Of Glossop Road BusGate
Enforcement of the Glossop Road Bus Gate
began in June 2010, with a two month
period of warning notices. Full enforcement
commenced on 23 August 2010. Early
indications are that the level of
contraventions is fairly low at around 20 per
day. Perhaps this is not surprising as the
restriction has been in place for a number of
years and it only applies for 21/2 hours perday, Monday to Friday.
Changes During 2009-10
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We are currently in the process of ordering
a new software system which will improve
our ability to deal with applications for
parking permits and process challenges,
formal representations and appeals to the
Traffic Penalty Tribunal in respect of Penalty
Charge Notices.
Online ServicesThe new system will enable us to provide an
on-line service for permit applications and
also motorists who have received a Penalty
Charge Notices for parking or bus lane
contraventions will be able to submit
informal challenges or formal
representations by completing an on-line
form. The details from the on-line form will
be sent directly into the new system,
removing the necessity to manually scandocuments.
Improved Response Times
The system will also include a
correspondence module which will improve
the consistency and customer friendly
nature of our responses and reduce the
time taken to process them. We expect that
once the new system is implemented, the
quality and speed of our service response
will show significant improvement.Implementation should be completed before
the end of the current calendar year (2010).
Future Development /Initiatives
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Road Safety
Much activity centres on improved
information and discussions with drivers
about driving safely, focusing on improved
education, training and publicity to highlight
what parts of our highway network are more
likely to suffer from accidents and why in
an attempt to better inform drivers how and
why accidents happen. The currentoutcome is that Sheffield has had one of its
lowest ever totals of killed and seriously
injured over the last year.
Traffic Flow
Sheffield leads on behalf of the South
Yorkshire Local Transport Plan (LTP)
Partnership in contributing towards the
governments national target for tacklingcongestion, and also leads on many
Network Management Plan aspects of the
Traffic Management Act.
The national congestion target is composed
of the ten largest urban areas in England.
To date, South Yorkshire is one of the
strongest performing LTP areas in delivering
improved person journey times across a
range of Key Routes (those main roads
which provide the main arteries to andbetween our four main urban centres),
despite a continued increase in background
traffic flows one of only a few areas where
flows were still increasing in 2008/09.
One further example of this is that tackling
congestion is one of the Councils Core
Priorities and has been adopted as a Local
Area Agreement target. A significantly
increased share of the Councils LTP funds
has been allocated towards congestionmanagement schemes over the last year,
together with delivery of a new central
Traffic Control Centre and Intelligent
Transport information system managed by
our Urban Traffic Control team.
Changing Travel Behaviour
Smarter Travel Choices are now an
established part of our Traffic Management
strategy (e.g. the Intelligent Transport
Systems described above), acknowledgingthe need to provide high quality information
to drivers about how routes are working,
and what alternative choices of travel are
available to people. Workplace Travel Plans
are now proving to be an effective way of
raising awareness about travel choices
specific to individual organisations, and the
Council, Universities, Hospitals and several
other large employers in Sheffield now all
have their own Travel Plans.Meeting our (mandatory) LTP targets, and
our agreed LAA targets for managing
congestion, for reducing public transport
journey times and hence increasing public
transport patronage are all reliant on a
change in overall travel behaviour, given
likely future levels of funding
Air Quality issues
Emissions from traffic form one of the major
components of air pollution and as one of
the impacts of congestion, need to be
seriously considered as part of any
sustainable access strategies particularly
when considering the impact of new
development. Air Quality has slightly
improved in Sheffield over the last year, but
much of the built-up urban area of Sheffield
and Rotherham is still on the threshold of
requiring an Air Quality Management Area
as defined by government standards. The
Policy andPerformance Appraisals
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15
M1 motorway passing between the two
centres further adds to this.
Because of this and new government
guidance for LTP3 regarding Climate
Change, the Council has recently launched
its Carbon Reduction strategy, within which
a significant reduction in the tonnage of
carbon produced by traffic is targetted.
This will require a radical change in ourcollective travel behaviour if our local and
national Air Quality targets and standards
are to be met.
Encouraging Low Emissionvehicles
As detailed above on page 9, a Green
Parking Scheme is in place in the city centre
in order to encourage the use of lowemission vehicles.
With effect from September 2009 the
Council introduced free residents / business
parking permits for vehicles in category A
and B vehicle excise duty bands. These
are vehicles with the lowest level of
emissions.
Consultations permit
applications serviceParking Services consulted applicants for
residents parking permits in order to assess
the level of customer satisfaction with the
application process. The results of the
consultation are shown below.
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Question Responses
1. Did you apply for a new
permit, make a renewal or make an
amendment to an existing permit?
New Permit Renewal Amendment
35.3% 60.0% 4.7%
2. What type of permit did you
apply for?Resident Visitor Business Carer Green
Parking
Scheme
64.5% 21.2% 10.4% 2.0% 2.0%
Very
Satisfied
Satisfied Neither
Satisfied nor
Dissatisfied
Dissatisfied Very
Dissatisfied
3. How satisfied were you with the
information advising how to apply?
36.9% 43.1% 7.5% 8.9% 3.6%
4. How satisfied were you that the
application form was clear and
easy to fill in?
42.8% 41.3% 8.5% 3.2% 4.1%
5. How satisfied were you with
the time it took to receive a permit?
41.3% 34.2% 7.2% 11.3% 6.1%
6. How satisfied were you with
the professionalism and knowledge
of staff to deal with your queries /
application?
37.2% 34.9% 18.2% 7.0% 2.6%
7. Overall, how satisfied were you
with the service you have received?
37.0% 40.7% 8.5% 9.7% 4.0%
8. How would you prefer to applyfor a permit?
Telephone Face To Face Website Post
17.7% 6.1% 49.7% 26.6%
Most popular suggestions for improvement
Process takes too long / delay in sending forms 10.1%
Should be able to do on-line applications and payment 7.5%
Providing copies of documents each time unnecessary / could have no change from previous 4.8%
16
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17
Response To The AboveSuggestions For Improvement
We are currently in the process of
implementing a new parking enforcement
and permit processing system. The new
system will enable us to offer an improved
service which will include a facility to apply
and make payment for permits on-line. This
will significantly improve convenience for our
customers and the time taken for permits to
be issued. We are also considering whether
up to 3 annual renewals could be
processed without the need to provide
documentation every time, when the details
have not changed from the previous
application.
Other Consultation
The enforcement of restrictions within the
PPZs is crucial to the successful operationof permit parking schemes.
The enforcement of each of the zones is
self-financing from parking permits, pay &
display ticket revenues and PCN income.
Penalty charge income within the zones is
continuing at a steady level at present, but
this may decrease over time as the permit
schemes become more established and
better known to the public.
A series of Permit Parking Scheme Reviewshave revealed that on average, around half
the respondents (residents and businesses)
believe that the level of enforcement isabout right. The table below shows the
results:
We are aware of specific issues associated
with overstaying in bays within local
shopping areas and appropriate
enforcement action is being taken.
In addition, our scheme reviews ask local
residents and businesses whether parkingin their area has improved. Again, on
average around half the respondents
believe the parking situation has improved
since the introduction of a Permit Parking
Scheme. The results by scheme are shown
below.
In Crookesmoor, 50% of respondents said
the parking situation has improved in the
Permit Parking Scheme area overall, 29%
disagreed, 21% were not sure.
Permit Zone % of respondents who
believe that the level
of enforcement is
about right
Broomhill 44%
Broomhall and the Groves 46%
Sharrow Vale 52%
Crookesmoor 57%
Responses to the question:
Has the parking situation on your road improved since the introduction of the parking permit zone?
Permit Zone Agree Disagree Dont know Not stated
Broomhill 54% 37% 8% 1%
Broomhall and the Groves 54% 29% 16% 1%
Sharrow Vale 45% 41% 10% 4%
Crookesmoor 55% 35% 10% 0%
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In-House Parking Enforcement
When the Council took over responsibility for
Decriminalised Parking Enforcement in
2005, it was decided that the existing in-
house Operational Enforcement Team
should be expanded. The existing team had
previously been responsible for theenforcement of On-Street and Off-Street pay
& display parking under the Road Traffic
Regulation Act 1984. There was therefore
existing experience in-house, although
training was required in respect of the
additional contraventions and legal
procedures in respect of the Road Traffic
Act 1991.
Experience since 2005, compared with
other authorities which have decided tocontract out their operational enforcement,
has been favourable. The Councils Parking
Services Manager has previous experience
of working with a contracted out
enforcement operation and in his opinion,
the quality of in-house Civil Enforcement
Officers (CEOs) is better and turnover of
staff is significantly lower. In fact since
2005, the only turnover of operational
enforcement staff has been due to health
issues or retirement. The experience
reported in respect of a contracted out
operation is that staff turnover has been in
the region of 50% per annum. There are
obvious cost implications for this level of
turnover and the quality of PCNs issued
also tends to suffer in these circumstances.
Quality of PCNs is an important factor, since
errors by CEOs such as incorrect location,
registration number, or contravention code
will inevitably result in cancellations.
Cancellations due to CEO errors represent
only 0.66% of all PCNs issued (i.e. less than
1 in 150 PCNs issued) and this indicates
that CEOs are performing extremely well in
terms of quality.
Reviews of Existing restrictions,TROs, signs and road markings
The quality and accuracy of the signs andlines which denote parking restrictions is
crucial to quality enforcement, particularly in
the city centre areas. A systematic review of
the signs and lines has been ongoing
throughout the last two years. Successive
small areas have been reviewed and
schedules of work have then been passed
to the in-house team responsible for line
marking and signs manufacture. Any issues
where the Traffic Regulation Order hasdiffered from the signs and lines on-street
have been referred to Traffic Regulations
staff to be resolved. Appropriate action has
then been taken to either mark and sign in
accordance with the TRO, or to amend the
TRO as appropriate. This work is ongoing
and will continue until all areas are up to the
required standard.
In 2008-9 a review of the various different
pay & display zones in the city centre, wasundertaken. This was due to the fact that
new developments in the city centre have
changed the areas of demand for parking.
The strategy is to have a maximum-stay of
one hour for on-street spaces in the busiest
areas of retail activity, in order to encourage
turnover. Slightly further out from the busiest
areas, there are two-hour maximum-stay
parking bays. Finally on the outer areas of
the city centre there are a small number of10 hour maximum-stay parking bays.
In addition to the above work, CEOs report
missing or defective signs and lines as part
of their routine duties. This information is
passed on to our in-house Maintenance &
Development Officer who then arranges the
replacement signs or lines in conjunction
with the Traffic Regulations team and the in-
house signs and lines service.
Training and quality of servicedelivery
All Civil Enforcement Officers have
completed NVQs in parking enforcement (or
are in the latter stages of doing so). There
have been changes to the method of NVQ
assessment in recent years and this has
meant that the CEOs are observed whilst
out on enforcement patrols. This method is
much more practical and CEOs are better
able to demonstrate their competence and
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19
understanding of the role than when
assessment was done by providing a
portfolio of paper based evidence. The
CEOs are much more enthusiastic about
being able to demonstrate their skills,
knowledge and understanding out on the
street, rather than having to spend a great
deal of time collecting documentaryevidence and writing statements to prove
their competence.
Quality of service in respect of the appeals
process is also a very important aspect and
it is recognised that over the past two years,
the administration team have worked under
extreme pressure mainly due to the
volume of representations received in
respect of Bus Lane PCNs.
The administration and processing team are
a highly committed group of people, who
cope admirably with the pressures of
dealing with informal challenges,
representations and appeals. They received
additional training in preparation for the
implementation of the Traffic Management
Act 2004 (Part 6) in March 2008 and the
revised procedures are now well
established. The staff have shown a
willingness to learn all aspects of theprocedure and this means that there is
expertise across the entire team in relation
to all of the stages of the enforcement /
appeals process.
Initial training for administration and
processing staff was by attending a formal
training course which covered both the
operational enforcement procedures and
knowledge as well as the aspects of
dealing with challenges, representationsand appeals. Following this, on the job
training has supplemented the initial
learning.
Enforcement Issues / Problems
There is evidence from parking and bus
lane enforcement that a small but significant
number of motorists do not notice the signs
(and lines) which denote restrictions.When parking, there is always an
opportunity to do this on foot. However, with
regard to Bus Lane / Gate restrictions, it is
becoming clear that many motorists use the
convenience of Satellite Navigation
equipment and this frequently results in a
lack of attention to local signs. In addition it
is becoming evident that the satellite
navigation equipment companies do not
always update their software promptly withchanges to routes and restrictions.
The level of bus lane contraventions at
Hillsborough and The Wicker has reduced
significantly since revised signs and road
markings were introduced in the summer of
2009.
It is noticeable that public opinion
(expressed on discussion websites such as
Sheffield Forum) is divided with as many
people stating that in their opinion the signs
are absolutely clear, as those who state that
they are not clear.
The root of the problem with regard to the
Wicker Bus Gate seems to be that some
motorists have not recognised the signs
which direct them to use the new Inner
Relief Road (Cutlers Gate / Derek Dooley
Way), rather than the old routes through the
Wicker if travelling towards Burngreave or
Attercliffe and via Bridge Street and West
Bar if travelling towards the Hillsborough,
Broomhill, Walkley areas. Also, some
motorists seem to miss the signs towards
the new Inner Relief Road from the inbound
lanes of the Sheffield Parkway.
The Council has addressed these problems
by further improving the Bus Gate signs and
road markings at The Wicker and also by
altering junctions and improving signs at thelarge Park Square traffic island close to the
city centre.
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Service Delivery Targets
Enforcement
For most of the year 2009-10 challenges
and representations have been responded
to within 28 days. At the time of writing this
report, the effect of the summer holidays on
staffing levels has meant that the response
time has increased to around 42 days.
The forthcoming implementation of the newparking enforcement software system will
enable us to reduce the response times and
we hope to be able to improve performance
in this regard, so that in due course we can
consistently respond within 14 days.
Permit applications
The introduction of additional parking permit
zones has increased the number of
applications by a factor of over 300% over
the last 3 years. In general, we have
consistently achieved a turnround time of 5
working days or less with regard to permit
applications.
This summer (2010) there has been a very
early start to the applications season for
students. This appears to have been
caused by the fact that the landlords of the
many new student apartments are insisting
that the tenancies are taken from July rather
than September. This may means that the
usual September peak period of
applications may be more manageable.
However, it has resulted in a temporary
backlog of permit applications during Julyand August although this has now been
resolved.
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All PCNs - Overall Recovery Rate
We are achieving an overall collection rate for all
PCNs of 78.77%.
Bearing in mind that 10.05% of PCNs werecancelled, the realistic maximum which could be
achieved would be 89.95%. It is accepted that a
percentage of DVLA records are out of date (i.e.
the vehicle owner details have not been updated)
and therefore this would reduce the possible
collection rate still further, to around 80%. The
achievement of a collection rate of 77.55% must
therefore be seen as an excellent result.
We anticipate that with reduced response times
with the implementation of our new system, thereis scope for further improvement in the future.
78.77%
10.05%
9.85%
1.33%
82.43%
12.01%
3.70%1.86%
21
77.5%
9.39%
11.91%
1.15% Parking PCNs - Recovery Rate
The collection rate for Parking PCNs is 77.55%
% Paid
% Cancelled
% Written off
% Still Pursuing
% Paid
% Cancelled
% Written off
% Still Pursuing
% Paid
% Cancelled
% Written off
% Still Pursuing
Bus Lane PCNs - Recovery Rate
The collection rate for Bus Lane PCNs is 82.43%
Collection Rates
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Statistics
Parking PCNs
Description Total PCNs
2009-10
On-Street Off-Street 2008-9
Number of Higher Level PCNs issued 39,626 38,799 827
Number of Lower Level PCNs issued 16,692 13,274 3,418
Total Number of PCNs issued 56,318
Unable To Separate Data
60,667
Number of PCNs paid 43,672 44,633
Number of PCNs paid at discounted rate 39,628 38,800
Number of PCNs against which formal or informal
representations were mad
15,811 20,855
Number of PCNs cancelled as a result of formal or
informal representation
4810 3,312
Number of PCNs cancelled for other reasons
(e.g. CEO error)
478 389
Number of PCNs written off for other reasons (e.g.keeper untraceable)
641 713
Description %
2009-10
On-Street Off-Street %
2008-9
Percentage of Higher Level PCNs issued 70.36% 74.51% 19.48% 68.88%
Percentage of Lower Level PCNs issued 29.64% 25.49% 80.52% 31.12%
Percentage of PCNs paid 77.55%
Unable To Separate Data
73.57%
Percentage of PCNs paid at discounted rate 70.36% 63.96%
Percentage of PCNs against which formal or
informal representations were made
28.07% 34.38%
Percentage of PCNs cancelled as a result of formal
or informal representation
8.54% 5.46%
Percentage of PCNs cancelled for other reasons
(e.g. Operator error)
0.85% 0.64%
Percentage of PCNs written off for other reasons
(e.g. keeper untraceable)
1.15% 1.18%
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PCNs Issued Month By Month - Higher/Lower Rate
6,000
5,000
4,000
3,000
2,000
1,000
0
Apr-09 May-09 Jun-09 Jul-09 Aug-09 Sep-09 Oct-09 Nov-09 Dec-09 Jan-10 Feb-10 Mar-10Month
NumberIssue
d
Lower Rate PCNs
Higher Rate PCNs
The above graph shows the number of Higher Rate and Lower Rate Parking PCNs
issued, each month throughout 2009-10.
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Parking PCNs cancelled - reasons for cancellation
Cancellation ReasonNo.
cancelledCancellation Reason
No.
cancelled
Permit holder 1,050 Valid Ring-go Session 21
Valid P & D Ticket 866 Admin error 18
General cancellation 676 No Contest Appeal 18
Disabled Badge /
Disabled Badge 1st Offence
531 HH Printer Failure 14
Loading/Delivery/collection 322 No valid TRO in place 13
PA error 294 Traffic Penalty Tribunal decision 13
PCN not printed by external print bureau 197 Stolen car 12
Permit application in progress 184 Bay Suspension in place 10
Gesture of goodwill 112 Duplicate PCN issued for same
contravention
9
Signing & lining incorrect 111 System error 7
Machine Fault 106 Dispensation 6
Medical Evidence provided 91 Postal PCN not served correctly 6
System error - too late to issue PCN 89 Gone for Change 5
Breakdown evidence provided 78 Statutory Undertakings (or similar)
carrying out works
4
On higher authority from management 76 Test Ticket for TMA / Psion 4
Compassionate Reason 60 Driver gone for change 3
PA input wrong location / v.r.m. 53 Incorrect vehicle make 3
Mitigating circumstances 44 Marked Police car 3
Driver returned-PCN
not served/issued correctly
41 Instructed by a police officer to park 2
Restricted Zone - First Offence 38 Amendments to PPZ TRO Not in place at
PCN date
1
Poor Signage 37 HH not served-case not progressed in
accordance with TMA
1
Unmarked Police Cars on business 34 Liquidation 1
Wrong Contravention Code 23 Lost Car Keys 1
Total Number of Cancellations 5,288
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PCNs Issued By Contravention
From 31 March 2008, there have been two levels of charge for parking contraventions. The
more serious contraventions are now charged at the higher level of 70 (35 if paid within 14
days of service). Less serious contraventions are charged at the lower level of 50 (25 if
paid within 14 days of service). The tables below show each of the contraventions and how
many have been issued during the period April 2009 to March 2010.
Higher Level Contraventions Issued
On Street
01 Parked in a restricted street during prescribed hours 12,530
02 Parked or loading/unloading in a restricted street where waiting and loading/unloading
restrictions are in force
7,049
12 Parked in a residents' or shared use parking space without clearly displaying either a permit or a
voucher or pay and display ticket issued for that place
2,853
16 Parked in a permit space without displaying a valid permit 9,162
21 Parked in a suspended bay/space or part of bay/space 1
23 Parked in a parking place or area not designated for that class of vehicle 681
25 Parked in a loading place during restricted hours without loading 1,911
40 Parked in a designated disabled person's parking place without clearly displaying a valid
disabled person's badge and parking disc.
1,446
45 Parked on a taxi rank 1,354
46 Stopped where prohibited (on a red route or clearway) 1,445
47 Stopped on a restricted bus stop/stand 364
49 Parked wholly or partly on a cycle track or lane 3
Total 38,799
Off-Street
81 Parked in a restricted area in a car park 4
85 Parked in a permit bay without clearly displaying a valid permit 730
87 Parked in a disabled person's parking space without clearly displaying a valid disabled person's
badge and parking disc.
24
99 Stopped on a pedestrian crossing and/or crossing area marked by zig-zags 69
Total 827
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On-Street
05 Parked after the expiry of paid for time. 5,033
06 Parked without clearly displaying a valid pay & display ticket 4,748
07 Parked with payment made to extend the stay beyond initial time 51
19 Parked in a parking place without clearly displaying the required permit or pay and display ticket 2,116
22 Reparked in the same parking place within the specified time of leaving zone 21
24 Not parked correctly within the markings of the bay or space 70
30 Parked for longer than permitted 1,235
Total 13,274
Off-Street
82 Parked after the expiry of time paid for. 1,332
83 Parked in a car park without clearly displaying a valid pay & display ticket 2,022
84 Parked with additional payment made to extend the stay beyond time first purchased 2
86 Parked beyond the bay markings 62
Total 3,418
Lower Level Contraventions Issued
Description Number
2009-10
Number
2008-9
Number of PCNs issued 18,882 24,544
Number of PCNs paid 15,564 17,169
Number of PCNs paid at discounted rate 14,266 13,888
Number of PCNs against which formal or informal representations were made 3,621 3,533
Number of PCNs cancelled as a result of formal or informal representation 2,245 256
Number of PCNs cancelled for other reasons (e.g. Operator error) 52 42
Number of PCNs written off for other reasons (e.g. keeper untraceable) 351 182
Description % 2009-10 % 2008-9
Percentage of PCNs paid 82.43% 69.95%
Percentage of PCNs paid at discounted rate 75.55% 56.58%
Percentage of PCNs against which formal or informal representations were made 19.18% 14.39%
Percentage of PCNs cancelled as a result of formal or informal representation 11.74% 1.04%
Percentage of PCNs cancelled for other reasons (e.g. Operator error) 0.27% 0.17%
Percentage of PCNs written off for other reasons (e.g. keeper untraceable) 1.83% 0.74%
Bus Lane PCNs
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Cancellation Reason No.
Cancelled
Cancellation Reason No.
Cancelled
Adjudicators decision on review of
signs/lines
277 Non compliant PCN - 28 day payment
period not stated
1
CCTV date not set correctly 2 On higher authority from management 8
CCTV Operator error 41 PCN not printed by external print bureau 1188
CCTV-Quality of evidence 4 permit holder 5
Compassionate Reason 8 Signing & lining incorrect 1
Council decision to cancel due to
adjudication decision
12 Signs at Hillsborough not changed 42
Duplicate PCN issued for same
contravention
4 Statutory Undertakings (or similar)
carrying out works
5
Exempt vehicles CCTV 331 stolen car 1General cancellation 29 System error 6
Gesture of goodwill 14 System error - too late to issue PCN 1
Hillsborough- between 11-3 no
enforcement
7 Traffic Penalty Tribunal decision 2
Incorrect method of service on Postal
PCN/not served correctly
3 Unmarked Police Cars on business 28
Medical Evidence provided 3 Wicker improvements to road markings
and layout
187
Mitigating circumstances 3 Other reasons for cancellation 82
No Contest Appeal 2 Total Number of Cancellations 2297
Bus Lane PCNs cancelled - reasons for cancellation
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Traffic Penalty Tribunal
The tables below show a comparison of all
eight core cities in respect of PCNs which
have been appealed to the Traffic Penalty
Tribunal. Only five of the core cities
currently carry out bus lane enforcement.
Parking PCNs
The statistics for parking PCNs show that
the percentage of cases referred to the
tribunal for Sheffield City Council is slightly
below the average of all eight core cities.
The percentage of cases not contested and
cases allowed by the Adjudicator areslightly above average, where as the
percentage of appeals refused by the
Adjudicator is slightly below the average.
SPA/PPA
Area
Appeals
Recd
PCNs
issued
Rate of
appeal per
PCN
Not
Contested by
council
Allowed by
Adjudicator
Total
allowed
incl. not
contested
by council
Refused by
Adjudicator
incl. out of
time and
withdrawn by
appellant
Awaiting
decision
All
Councils
14,269 4,245,998 0.34% 3,880
27%
4,188
29%
8,068
57%
5,804
41%
397
3%
Sheffield
April 09 -
Mar 10
162 56,312 0.29% 59
36%
39
24%
98
60%
61
38%
3
2%
Birmingham
Apr 09 -
Mar 10
831 135,554 0.61% 317
38%
143
17%
460
55%
360
43%
11
1%
Bristol
Apr 09 -Mar 10
200 60,278 0.33% 74
37%
46
23%
120
60%
76
38%
4
2%
Leeds
Apr 09 -
Mar 10
135 121,416 0.11% 26
19%
33
24%
59
44%
70
52%
6
4%
Liverpool
Apr 09 -
Mar 10
410 67,742 0.61% 71
17%
141
34%
212
52%
179
44%
19
5%
Manchester
Apr 09 -Mar 10
620 127,149 0.49% 154
25%
189
30%
343
55%
249
40%
28
5%
Newcastle
upon Tyne
Apr 09 -
Mar 10
123 68,641 0.18% 20
16%
25
20%
45
37%
76
62%
2
2%
Nottingham
Apr 09 -
Mar 10
195 65,196 0.30% 80
41%
28
14%
108
55%
83
43%
4
2%
Average of
Core Cities
314 80,747 0.33% 100
29%
81
23%
181
52%
144
45%
10
3%
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Bus Lane PCNs
The statistics for bus lane PCNs show that
the percentage of cases referred to the
tribunal for Sheffield City Council is slightly
above the average of all five core cities
which carry out bus lane enforcement. The
percentage of cases not contested isslightly below the average and the
percentage of cases allowed by the
Adjudicator is slightly above average, as is
the percentage of appeals refused by the
Adjudicator
SPA/PPA
Area
Appeals
Recd
PCNs
issued
Rate of
appeal per
PCN
Not
Contested by
council
Allowed by
Adjudicator
Total
allowed
incl. not
contested
by council
Refused by
Adjudicator
incl. out of
time and
withdrawn by
appellant
Awaiting
decision
All Areas
Apr 09 -
Mar 10
634 172,390 0.37% 237
37%
175
28%
412
65%
187
29%
35
6%
Sheffield
Apr 09 -
Mar 10
87 18,882 0.46% 43
49%
21
24%
64
74%
22
25%
1
1%
Bristol
Nov 09 -
Mar 10
8 4,216 0.19% 5
63%
3
38%
8
100%
0
0%
0
0%
Liverpool
Sept 09 -
Mar 10
5 28,642 0.02% 5
100%
0
0%
5
100%
0
0%
0
0%
Manchester
Apr 09Mar 10
166 37,161 0.45% 33
20%
40
24%
73
44%
89
54%
4
2%
Nottingham
Apr 09 -
Mar 10
52 10,716 0.49% 19
37%
13
25%
32
62%
20
38%
0
0%
Average of
Core Cities
63.6 19,923 0.32% 21
53.67%
15.4
22.15%
36.4
75.82%
26.2
23.47%
1
0.71%
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Financial Information
The income and expenditure for Parking Services for the financial year 2009-10 was as
shown below. The comparative figures for 2008-9 are also shown.
Description 2009-10 2008-9
Income
PCN Income 1,756,612 1,781,312
Fees & Charges (Pay & Display, residents parking permits etc) 4,192,705 4,403,776
Other Income 0 4,591
Re-charges 857,836 691,896
Total Income 6,807,153 6,881,575
Expenditure
Employee Costs 2,196,515 2,187,745
Premises Costs 1,161,364 1,203,421
Transport 100,328 85,704
Supplies & Services 516,071 563,847
Support Services 723,330 799,831
Total Expenditure 4,697,608 4,840,548
Net Surplus 2,109,545 2,041,027
The surplus generated from the City Councils parking activities contributes to the overall
provision of Transportation, Parking and Highway services in the city.
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The income and expenditure for Bus Lane Enforcement for the financial year 2009-10 was as
shown below. The comparative figures for 2008-9 are also shown.
Description 2009-10 2008-9
PCN Income 583,479 419,603
Total Income 583,479 419,603
Expenditure
Employee Costs (see note 1 below) 0 16,664
Premises Costs 0 0
Transport 0 0
Supplies & services 161,890 176,855
Support Services 309,996 144,000
Capital Financing Costs 111,593 199,084
Total Expenditure 583,479 536,603
Net Surplus / Net Cost (see note 2) 0 - 117,000
Notes to above financial information
1. Employees involved in Bus Lane enforcement are now based in separate service areas and
costs are therefore contained within Support Services costs.
2. The net cost in 2008-9 resulted from refunds of Bus Lane PCNs in connection with
Hillsborough Bus Lane enforcement.
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Glossary of Terms
Abbreviation Full Term Explanantion
Bus Gate An area of road where only Buses and certain other classes of
vehicle (as signed) may travel. Other vehicles must take an
alternative route which will be signed in advance of the Bus Gate.
Bus Lane A lane along a road where only buses and cer tain other classes of
vehicle may travel. Other vehicles must use the alternative lane,
usually running parallel to the bus lane.
Challenge A challenge is an objection made against a Penalty Charge Notice
(PCN) which has been affixed to a vehicle or handed to the driver
before the issue of a Notice to Owner.
CEO Civil Enforcement Officer CEOs are the people who carry out enforcement of the parking
restrictions on behalf of the local authority. In Sheffield they are
directly employed by the Council.
CPE Civil Parking
Enforcement
Parking enforcement carried out by local authorities under the Traffic
Management Act 2004 which is civil (rather than criminal) law
Contravention A contravention is failure by a motorist to comply with traffic or
parking regulations.
CPZ Controlled Parking Zone An area in which parking restrictions are in place, usually including
parking bays which have restricted use at certain times. A single
yellow line in the area covered by a CPZ means "no waiting" during
the period that the zone is in operation. Motorists need to check the
zone entry signs which show the hours of operation of the zone.
DPE Decriminalised Parking
Enforcement
The previous term for CPE when enforcement was carried out under
the Road Traffic Act 1991
DfT Depar tment for Transpor t The government depar tment which is responsible for transpor t
issues, including the issue of Statutory and Operational guidance in
relation to CPE
DVLA Drivers & Vehicle
Licensing Agency
The agency responsible for maintaining records relating to vehicles
and drivers in the UK.
LAA Local Area Agreement LAAs set out the priorities for a local area, agreed between central
government and a local area (the local authority and Local Strategic
Partnership) and other key partners at the local level.
LTP Local Transport Plan The plan which covers the Councils proposals for dealing with
transport issues
NVQ National Vocational
Qualification
A qualification related to a particular job role, which when passed,
usually demonstrates competence in carrying out that role.
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NTO Notice To Owner A Notice to Owner is a statutory notice served by the authority to the
person they believe is the owner of a vehicle which has been issued
with a Penalty Charge Notice. This notice is served for parking
contraventions where a penalty issued by a CEO remains unpaid after
28 days. Within 28 days of the Notice to Owner, the owner is
required to either make payment of the full penalty charge or make
representations against liability for the charge.
PATROL Parking and Traffic
Regulations Outside
London
The body responsible for the management of the Traffic Penalty
Tribunal
P&D Pay & Display The means of paying for parking, whereby a ticket is purchased froma nearby machine and is then displayed on the vehicle, as proof of
payment. The ticket shows the expiry time of the period for which
parking has been paid.
PCN Penalty Charge Notice The notice which is issued when a parking contravention has taken
place. A PCN can be affixed to the vehicle, handed to the driver, or in
certain circumstances issued by post to the registered keeper of the
vehicle.
PPZ Permit Parking Zone An area in which parking restrictions are in place, including parking
bays specifically for holders of parking permits. (Usually residents in
the relevant area, but often including other classes of permit holdersuch as visitors or businesses).
Registered Keeper This is the person or organisation recorded at the Driver and Vehicle
Licensing Agency (DVLA) as being the keeper of a vehicle. Under the
concept of owner liability, the registered keeper is presumed to be
the owner of the vehicle for the purposes of enforcement, appeal and
debt recovery action.
SCC Sheffield City Council The local government authority for Sheffield
Traffic Penalty Tribunal The independent tribunal which has been specifically set up to
decide appeals against parking and certain other traffic penalties,
when the appellant's representations to the local authority which
issued the penalty, have been rejected.
TRO Traffic Regulation Order The legal document which puts in place a parking or other traffic
restriction. The signs and lines or road markings which denote
restrictions must be supported by a TRO to enable enforcement of
the restriction.
Write Off A PCN is written-off when we are unable to pursue the penalty and
close the case without accepting payment. This may be when the
DVLA has no information about the registered keeper, or even afterour bailiff companies have attempted to collect the debt without
success.
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Parking Services Staff Structure
Parking
Services
Manager
Operations
Manager Maintenance,
Transport &
Security
Manager
Maintenance,&
Development
Officer
Technical
Support
Officers
(7 Posts)
Asst Manager
- System
Admin &
Processing
Asst Manager
- Finance,
Admin &
Processing
SeniorC.E.O.s
(6 full time,
1P.T.)
Civil
Enforcement
Officers
(54 F.T. Posts
4 P.T. Posts)
Process & Administration
Assistants (16 posts)
Communications
Asst
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This document can be supplied in alternative formats,
please contact 0114 273 5886
Sheffield City Council
Parking Services
Tel: 0114 273 5886
www.sheffield.gov.uk