Sheba - Why You Are Already Global!!! - Albert Ocran

7/29/2019 Sheba - Why You Are Already Global!!! - Albert Ocran

1/18

Albert OcranExecutive Director ,

Springboard RoadShow Foundation

Chairman, Legacy & Legacy


2/18

Why You Are

Already Global


3/18

ShebaAncient Customer

Service SecretsRepackaged In A

Social-MediaDriven World

Albert & Comfort Ocran


4/18

United Breaks Guitars


5/18

A Customer is

Someone whoconsumes or

experiences ourproducts or services

and has the ability tochoose between

different suppliers.


6/18

Quality in aservice is not

what you put intoit. It is what the

customer gets outof it. - Peter Drucker


7/18

VVIP Service

Visitors to our

premises or site arelike VVIP customers.

They deserveexceptional service.


8/18

From New Town

to New YorkUnique Phone Number

Globally Visible via Google MapsSocial media broadcastification

Speed of Change (Multiplier Effect)

Online Education & Trade

Live Streaming of Events & Services


9/182 Chronicles 9:1-9

A Game Changer

Called Sheba


10/18

Awareness

Decision

Experience

Verdict

Testimony

Customer

Experience


11/18

1. Sheba Will Hear


12/18

2. Sheba Will Come


13/18

3. Sheba

Will See


14/18

WISDOMCore

Competence

HOUSEPhysicalInfrastructure SEATING

Protocol &

Order

APPARELAppearance& DressingENTRYWAY

Systems &Processes

SERVICE

Professionalism& Expertise

FOODSupplies &

Logistics

Shebas Visual Architecture


15/184 Sheba Will Judge


16/18

5. Sheba Will Testify


17/18

Courting

ShebaCustomercentric Relationships

Address Sheba by nameKeep that smile & eye contactDiligently attend to complaints

Be EmpatheticSpeed (Promptness)Consistency (Professionalism)


18/18

Sheba in DisguiseWhy looks are deceptive

& bad days simply

unacceptable.

Documents

Sheba - Why You Are Already Global!!! - Albert Ocran