Shaune ParsonsManaging Director

Kevin CollinsDirector

29th November 2011

• Formed 1993 as an MBO

• HQ at Neptune Court, Cardiff

• ISO 9001:2008 Registered

• Focus on Public Sector, Health and Education

Who are We?

Who are we?

• One of largest independent IT resellers in Wales

• Dedicated to Public Sector

• Value Wales Supplier (2nd time)

• Crescent Purchasing Consortium

What do we do?

• PCs and Notebooks – Lenovo, Toshiba,

• Thin Client – Igel, Wyse

• Servers – IBM, HP, Dell

• SAN, Storage and Backup Solutions

• Virtualisation Solutions

• Digital Signage and Whiteboards

• LAN, WAN - VPN and SSL

• Installation and Support Services

• Training

What do we do?

Business Partners

• IBM – Premier Business Partner– IBM Beacon Award

• HP Preferred Partner

• Lenovo – Premier Partner

• Toshiba – Principal Partner

• Igel Authorised Partner

Business Partners

• Microsoft – Certified Partner and AER

• Symantec & Sophos – Silver Partner

• Cisco – HP – AEP – Sonicwall

• Epson– Brother – HP

Success

• Value Wales Framework (2nd Time)

• Managed Service

– Careers Wales Mid Glamorgan Powys

– 14 offices and 280 users

• Training

– South Wales Police, Cardiff City Council, Newport City Council

Business Continuity

• Local Business in Power Management

• Remote Storage

• Failover

• 16/24 User Backup Site

• New Contract Housing Association

Summary

• Welsh Company

• Value Wales Framework (2nd time)– Lot 1 and Lot 2

• Proven Track Record– Blaenau Gwent County Borough Council– Cardiff & Vale ULHB– Cwm Taf Health Board– Newport City Council

Summary

• Work with world leading tier 1 partners– IBM, Lenovo, HP, Toshiba, Igel

• Installation

• On-going Support

• Training

• Complete Service

• Best at what we do…..

• Innovative

• Flexible approach

• Small enough to care and large enough to deliver

• Like to be considered as a natural extension to existing IT resources

We aim

How we can help

• Supply and Installation pre-defined schedules, either from stock or liaising with the manufacturer

• Installation to desk – removal packaging, etc

• Redundant equipment packaged and removed to secure storage for collection by leasor

How we can help

• Asset Tags removed and returned to update Asset Register.

• Act on behalf of Council to ensure the items collected matched the manifest expected by the agents.

• Instrumental in designing service which proved to be extremely effective

• Provide on-line service for ad hoc requirements

• Open book policy• Account Management services

• Provide comprehensive Reports:Installation dates Scope of ProjectProgress Reports Automatic Escalation of

IssuesAuditable Fully customisable

How we can help

Catalogue

• A dedicated on-line catalogue to include Bridgend specific product groups

• Personalised and secure access for catalogue

• Data available in Excel, CSV or Access format for integration into an Authority database

ICTStore.co.uk

• Computer World has a fully operational on line catalogue – ICTStore.co.uk

• Orders accepted electronically

• Thousands of products

• Prices

• Stock Levels

• Great source of product information!

• Methods of accepting orders…– Email with PDF– Automatically via back end system e.g.

ICTStore– Cardiff & Vale use GHXEurope system to

electronically send us orders– Via XML– A customised system could be discussed

Order Processing

• We believe the key to ensuring client expectations are satisfied is by strong Account Management

• Development and management of a a structure to manage forward planning.

• Regular meetings with Bridgend project staff

Meeting expectations

• Stock Management

• Products held in distinct locations:-– At CWL Office; to hold a range of configurations for

immediate delivery (in as little as a 3 working hours!– CWL storage facility in Birmingham where larger

quantities can be held for NBD delivery.– Bonded storage facility in Birmingham. If Bridgend

choose to vest a level of stock this will be stored at a bonded facility. This facility could be used for longer term roll-out programmes.

Meeting expectations

• Scope of project discussed and agreed– Installation and delivery dates– Ensure stock availability meets requirements– Location of site determined– Special Requirements e.g. location available for limited time, stairs, lifts, health and safety

issues etc– Contact made with RCT representative at location– Pre-imaged systems as agreed, or possible use of Lenovo’s Image Ultra Builder TVT

option

• Install to desk – Unboxing if equipment supplied in packaging– Removal of packaging from site– Placed on desk– Asset tagging– Record of serial numbers– Mains power, video cable, RJ45, keybd, mouse attached– System power up and DOA check– Customer sign off once install completed satisfactorily – Other options available…Printers, scanners, desktop network configuration etc

Meeting expectations

• Additional Support – Cardiff based staff

• Technical Support Manager– Responsible for liaising RCT on technical issues to include imaging, driver

updates, software and hardware• Service Manager

– A fully trained and authorised Lenovo engineer, will be responsible for managing issues relating to hardware failure

– Manages the on-line fault reporting and delegates work to other engineers• Service Manager

– A fully trained and authorised Lenovo engineer, will be responsible for managing issues relating to hardware failure

– Manages the on-line fault reporting and delegates work to other engineers• Dedicated Internal Sales Support

– We would provide a dedicated contact within Computer World Wales for day to day management