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1Strictly Confidential © 2009 Prescient Digital Media Not For DistributionStrictly Confidential © 2009 Prescient Digital Media Not For Distribution 1
SharePoint & Social Media
2Strictly Confidential © 2009 Prescient Digital Media Not For DistributionStrictly Confidential © 2011 Prescient Digital Media Not For Distribution 2
About Us
• 10 years of rich history
• Strategic Internet & intranet consulting, planning & design services to many Fortune 500 & big brand clients, small and medium-size leaders
• More intranet engagements and clients than any firm in its class
• A well defined and proven methodology
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Listen. Understand. Deliver.
• We treat each client as unique;
• We listen to their needs, goals and challenges;
• Understand a client’s requirements and potential; and
• Deliver highly effective and innovative website & intranet plans, designs & solutions.
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Clients
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Listen. Understand. Deliver.
6Strictly Confidential © 2009 Prescient Digital Media Not For DistributionStrictly Confidential © 2011 Prescient Digital Media Not For Distribution 6Tob
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Twitter hashtag
@tobyward
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Prevalence & Relation to Others
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Vendors
55%Microsoft SharePoint
23% WordPress
22% Facebook
10% Blogger
Social Intranet Study, 2011, Preliminary Data, 500 participants
Strictly Confidential © 2011 Prescient Digital Media Not For Distribution
20% Google Sites
9% Lotus Connections
9% MediaWiki
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http://www.onurguvener.com/
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Price
38%Less than $10,000
14% $10 – 25k
10% $25 – 50k
9% $100 – 200k
Social Intranet Study, 2011, Preliminary Data, 500 participants
10% $50 – 100k
17% $200k or more
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The Social Intranet
• An intranet that features multiple social media tools for most or all employees
• Multiple social media tools with at least some or limited exposure (optional) from the main intranet or portal home page
• Woven into most aspects of content consumption
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SharePoint My Sites
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Third-Party Applications for SharePoint
57%Have augmented SP 2010 with
additional products such as Jive, AvePoint, Nintex, etc
Gartner, “SharePoint Adoption,” 2011
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BT SharePoint Collaboration
Source: Richard Dennison, BT
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BT SharePoint Collaboration
Source: Richard Dennison, BT
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1. Request a Team Site
2. Learn “When” & “What” to use a team site for
3. Read the Quick Reference Guide
4. Review the Team Site user guidelines
5. Checklist for establishing a new site
6. Enroll in a Team Site workshop
7. Watch a Team Site video tutorial
8. Follow a Team Site user tour
Transfield Team Sites
Source: Intranet Innovation Awards / Transfield Services, Step Two
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www.PrescientDigital.com
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Use & Satisfaction
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Employee Satisfaction
28%Very Good (6%) or Good (22%)
38% Satisfactory
26% Poor
Social Intranet Study, 2011, 1401 participants
5% Very Poor
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Executive Satisfaction
28%Very Good (6%) or Good (22%)
38% Satisfactory
26% Poor
Social Intranet Study, 2011, Preliminary Data, 1401 participants
9% Very Poor
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Deliver the ‘beef’ and the ‘sizzle’
• Must demonstrate value
• Must help employees in their day-to-day jobs
• Must be easy to use
• Must deliver early returns
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Adoption Rate
65% of employees join in first three months (Sabre)
More than 90% participation rate after 1 yr (Sabre)
Frequent use
Nearly 1 million wikis (BT)
60% of questions answered within 1 hr of posting (Sabre)
Each question posted receives an avg of 9 answers (Sabre)
Growing cost savings
US$500,000 hard cost savings in yr 1 (Sabre)
400,000 EUROS in savings from IDEAS blog (Oce)
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Idea Management - Oce
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Key lessons
• You get what you pay for
• Change management = use and satisfaction
• Work from a plan that includes employee requirements
• Executives set the tone (support & use)
• Cross-promote in relevant content (e.g. News story links to the relevant wiki, blog, discussion forum)
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SharePoint Pros & Cons
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Pros
• Early successful deployments encourage rapid uptake
• Strong collaboration capabilities
• Benefits outweigh the problems
• Applications… everything and the kitchen sink
• SharePoint 2010 fills critical functional gaps left by the 2007 version
• 79% of respondents say it meets IT’s expectations
• 54% say that it is meeting technical expectations
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Cons
o Not enough expertise / skills to implement and customize
o Cost (expensive)
o Lengthy deployment (including 2,000 of deployment documentation and hidden features)
o Problematic and expensive to customize
o Often fails to satisfy as a standalone product; needs augmentation (57% of customers have bought third-party tools)
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Cons
o Usage (not getting the use as hoped)
o Technical issues (performance, technical complexity)
o Lack of governance
o Functional operation (54% say SP 2010 fails to live up to functional expectations)
o No one is using SharePoint mobile as it won’t work for Blackberry, iPhone & Androids
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www.PrescientDigital.com
www. IntranetBlog.com
www.Twitter.com/TobyWard
www.Communexions.com
416.926.8800
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Toby Ward