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© 2020 Webtrends | All Rights Reserved
SharePoint®
Analytics — for Information Technology
Use Cases INFORMATION TECHNOLOGY
2SharePoint Analytics for Information Technology , ©2020 Webtrends Inc.
Use Cases INFORMATION TECHNOLOGY
How Webtrends Analytics for SharePoint will help your IT team optimize search experience,
helping employees find information quickly without having to manually search multiple siloed
systems and switching back and forth multiple times, or involving IT or other departments.
Monitor and report on usage and adoption of the new global search application to determine if relevant results are returned, leading to fewer searches and less time looking for information.
3SharePoint Analytics for Information Technology , ©2020 Webtrends Inc.
Establish your baseline:Key metrics to know
Use Cases INFORMATION TECHNOLOGY
• Estimated search time prior to global search application
• Number of unsuccessful searches (0 results returned) by employee id
• Number of searches before clicking a result
• Use of Search tools (e.g. refiners/filters, scope adjustment)
• Type of Browser used by department
Key Metrics
It is important to have a baseline of current usage of SharePoint, if available, of the areas being
measured. Knowing the usage of the Global Search Application before any changes will help
gauge effectiveness.
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Use Cases INFORMATION TECHNOLOGY
For search terms that don’t return results (e.g. RFP question repository) IT can use the list of user logins to follow up to better
understand what they were trying to find and how the new application can be improved.
The On-Site Search Phrases User Login Report will
show you which search terms are being entered and
whether results were returned or not, all by User Login. If
users consistently get relevant results, then the solution
should be providing value.
Use Case Benefit Improve site search for each user
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Use Cases INFORMATION TECHNOLOGY
By monitoring the average number of searches before clickthrough, you can determine how effective search is performing
and whether it is returning relevant results.
The Search Experience - Search Overview Report will
show you if users are finding the results they need by
using the Search function.
Low use of these may a signal a need to provide additional notification of their availability and how they
can be effective in locating searched information.
Search Experience - Interactions Report will help
you understand how often refiners, scope changes, and
paging are used in relation to total number of searches.
Use Case Benefit Make it easy for users to find information
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Use Cases INFORMATION TECHNOLOGY
Since it is expensive, and time consuming to develop, maintain, and QA the global search application across multiple
browsers, IT can use this report to migrate all departments to the compliant browser.
The Browser Usage Departments Report shows you
which browsers are in use by each department, to
determine which departments are complying.
Use Case Benefit Improve efficiency by finding non-compliant browsers
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Analytics for SharepointJoin our clients in their journey to optimizing content and improving IT
efficiency with the only Microsoft approved analytics solution for Sharepoint.
https://www.webtrends.com
© 2019 Webtrends | All Rights Reserved
Use Cases INFORMATION TECHNOLOGY