Upload
others
View
0
Download
0
Embed Size (px)
Citation preview
Shared Applications & Services
28th April 2010
Dubai eGovernment Evolution Towards a Connected Government
With Focus on :
Document Name
Core Services
Resource Planning
Services
Core Services
Resource Planning
Services
….
CustomersCustomers
Dept A
Dept Z
Joined-Up Virtual Government
Integration Enabling Services
(Information exchange, joined-up service
implementation, etc)
Core Enabling Services (Electronic Payment, Customer Care,
Mobile Messaging, Electronic Surveys, etc)
Resource Planning Enabling Services
(GRP, HR, Finance, Procurement,
Supply Chain Management, etc)
DeG
Infrastructure Enabling Services (Government Information Network, Computing Platforms, Messaging &
Collaboration, etc)
DeG provides eGovernment Strategy, Policy and Enabling Services
Friday, 28 May, 2010 Together to ease your life
Strategy & Policy
GIN
Chat Services
Mobile email
Tarasol Business
Continuity
Tasaheel
(IVR / SMS)
Infrastructure Management Services Provided by DeG
Friday, 28 May, 2010 Together to ease your life
Facilities & Co-location managed services.
Network Services
Managed Server services.
Managed Backup & Storage Services.
Managed Security Services.
Monitoring Services.
Technical Support Services
Professional Services.
Application management services.
Infrastructure enabling Services
Computing & Platform Services:
Economies of scale in terms of staff and
infrastructures.
Consolidated buying power .
Reduced total cost of ownership.
Improved quality of service.
Collaborate more (and better) across boundaries
Benefits
Infrastructure enabling Services
Friday, 28 May, 2010 Together to ease your life
Government Information Network (GIN)
Maintain network services availability, security, . Reliability and optimum usability. 24/7 monitoring of link health.
Safe & Secure environment.
High speed internal communication between departments.
Objectives & Benefits
Infrastructure enabling Services
Friday, 28 May, 2010 Together to ease your life
Government Information Network (GIN)
Infrastructure enabling Services
Established on year 2000.
Started with 16 Departments.
Based ATM & MPLS Technology.
Currently GIN has 36+ Ministries, Government & Semi-Government Depts.
Consists of more than 800 network devices .
Friday, 28 May, 2010 Together to ease your life
Government Information Network (GIN)
Infrastructure enabling Services
Monitoring & Statistics: Utilization reports. Port based Utilization reports. Site visits Reports. Attack analysis and statistics reports.
Friday, 28 May, 2010 Together to ease your life
Utilization Reports
Government Information Network (GIN)
Infrastructure enabling Services
Friday, 28 May, 2010 Together to ease your life
Port based Report
Government Information Network (GIN)
Infrastructure enabling Services
Friday, 28 May, 2010 Together to ease your life
Website Visit Report (Internet usage)
Government Information Network (GIN)
Infrastructure enabling Services
Friday, 28 May, 2010 Together to ease your life
Threat Report
Government Information Network (GIN)
Infrastructure enabling Services
Friday, 28 May, 2010 Together to ease your life
Messaging & collaboration Services
Messaging & Collaboration Services
Messaging & Collaboration Services Roadmap in DEG
Friday, 28 May, 2010
In 2002:
DeG has rolled out a Hosted Messaging & Collaboration solution for several Government Departments.
Currently: There are 16 Government Departments hosted with DeG solution.
Together to ease your life
Hosted Messaging & Collaboration Solution (HMC)
Friday, 28 May, 2010
In 2010 Q1 , DEG has released the new version of Hosted messaging & Collaboration solution which will offer :
1. Email Services
2. Teams Collaboration Services
3. Office Communication
4. Mobile email (Blackberry/push mail).
5. Web hosting
6. .Net Applications
Together to ease your life
Friday, 28 May, 2010 Together to ease your life Friday, 28 May, 2010
DeG Operating Model
Government Departments
Customer Relationship Management
(CRM)
A
c
c
o
u
n
t
M
a
n
a
g
e
r
s
S
e
r
v
i
c
e
R
e
q
u
e
s
t
s
Infrastructure Mgt
GRR Systems
Systems Development
eServices
Customers Dubai eGovernment Department
Applications Support
Telecom.
Services Providers
Partners
Customer Expectations
Process People Technology
Not in-line but On-line.
24x7 High Quality.
Multi-channel & consistent services.
Multi-lingual services.
High-performance services.
Secure & trusted services.
One-stop-shop services.
2000+ services provided by 20+ Government Depts.
Bureaucracy & red-tape.
Migration from counter based to innovative channels.
Changes in business processes.
Requires new approaches & methods to manage the new channels.
Requires leadership at various levels.
Requires new skills to redesign & implement business processes.
Requires the augmentation of existing skills & acquisition of new skills.
Leading edge skills were already scarce both regionally & globally.
Technology is rapidly changing.
Life-cycle of technologies has become around 1 to 2 years resulting in a disruptive change in some cases.
The life-cycle of an eService in some cases is greater than the life-cycle of technology.
In some cases, technology has not fully matured.
Islands of information systems.
Challenges
Friday, 28 May, 2010 Together to ease your life
Plan Prudently; Act Fast & Decisive
Implement Strategic Progress
Measurement Systems
Pursue Synergies
Build Momentum
through Quick Wins
Conduct Community
Outreach Programs
Establish Clear
Leadership & Government Commitment
Provide Clear Vision & Direction
Leverage on Public-Private Partnerships,
Strategic Alliances & Strategic
Outsourcing
Lessons Learned
Friday, 28 May, 2010 Together to ease your life
Questions?