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CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
S h a p i n g t h e D i g i t a l O r g a n i z a t i o n
2 0 1 8 M I M I B R O O K S
@ L D S C o n s u l t i n gCONFIDENTIAL & PROPRIETARY
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
AGENDA• The 4th Industrial Revolution
• Digital is transforming business
• The Challenges
• Building the digital organization
• Designing the digital experience
• Case Studies
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
The 4th Industrial
Revolution isupon us S E C T I O N 1
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
The 4th Industrial
Revolution isabout us
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
It’s a perfect storm; a combinatorial set of science and technology metashifts
Digitalization
+
Automation
Datafication
Virtualization
Mobilization
Robotisation
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Change is exponential and continuous, and linear thinking will be detrimental
+- Frank Diana, TCSCONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Humans and technology are starting to converge
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Creating new forms of human-machine interactions and redefining work as we know it
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Everything that can be digitalized, will be…
and faster than you may think
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Anything that can’t be digitalized (or shouldn’t be)
will be incredibly valuable
Creativity
Imagination
Empathy
Consciousness
Belief
Mystery
Compassion
Emotion
Intention
Hu
Ethics
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
The Digital Agenda is shifting…
…from a value-neutral, technologies-as-tools
transformation to a human-centric
approachCONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Digital is transforming
businessS E C T I O N 2
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Business Strategy
Business Model
OperatingModel
TechnicalCapabilities
Digital Transformation changes the shape of business
• New organizational capabilities and behaviors
• Redesign of Work for digital business models
• New ways of working
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Digital business models seek growth via new value paradigms
• Greater returns on assets
• Network effects leveraging the business ecosystem
• Data & knowledge as currency of economic value
• New, open sources of innovation
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Traditional Pipelines
• One-Way Process Driven Value Chain• Customer Value Focus• Internal Process Control• Push and Sell Model
Platforms
• Bi-directional, Networked Value Chain• Ecosystem Value Focus• External interaction Facilitation• Resource Orchestration• Pull and Experience Model
Business Platforms provide a means of bringing providers and consumers together
Sources: - Manpower, Transforming Business Models And Its Impact On The Workforce Of Today & HBR, Pipelines, Platforms, and the New Rules of Strategy, Apr 2016
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
S E C T I O N 3
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
The Challenges
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
The obstaclesto digital transformation are organizational, not technological
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
“Digital-first” systems and
structures are not well
established
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
• Enterprise methodology for thinking digital is missing or insufficient
• Human Excellence systems and structure are needed for talent management, new ways of working and culture
• Digital is very contextual, “one-to-many” strategies have limited value
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
By about 2025, the term digital leadership will be
irrelevant, as what we currently call digital will
be an omnipresent, integrated part of every
aspect of the world.
David AronGlobal Research Director, LEF
Leadership is uncertain or not aligned on “digital common”
• Short-term orientation…uncertainty over how much of the future needs to be factored
• Pace of digital change is unfamiliar • Buying digital tools vs envisioning the digital future • Lack of leadership consensus / operating as silos
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Culture is the glue in new digital organizations…
... but progress is
slow andparadigms are hard
to change
+
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Digital is not a functional area – it’s a mindset… a lens on the whole business
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Building the digital
organizationS E C T I O N 4
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
New organizational capabilities are needed
• Anticipating the future and imagining new possibilities
• Continuous innovation, owned everywhere
• Customer centricity / customer experience management
• Experimentation and incubation practices
• New learning paradigms
• Knowledge identification, creation and sharing
• Rapid resource reconfiguration
• Iterative work design, with new ways of working
• Management systems adaptation
• Digital-first leadership
• Culture and mindset change
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
We think of digital transformation of the organization in three primary dimensions
CULTURE +
WORK DESIGN +
NEW WAYS OF WORKING +
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Practices such as:• Non-hierarchical, team work relationships
• Freedom of time / location work choices
• Social collaboration “contracts”
• Gamification, enactment practices
• Results (versus task) orientation
• Knowledge / resource openness
• Digital skills, as a way of working
• Continuous learning practices
• Etc.
New Ways of Working are one-to-many work practices
NEW WAYS OF WORKING +
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Work Design is specific work needed in service to strategic goals and priorities
Elements such as:• Work goals
• People relationships
• Process / activities
• Work practices
• Policy and procedures
• People abilities / skills needed
• Knowledge / data needed
• Physical work arrangements
• Tools applied
• Human-machine interactions
WORK DESIGN +
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CULTURE +
Culture is the glue in digital-first business models
Customer-obsessed
Collectively strong at external insights
Comfortable with ambiguity, disruption,
continual changes
Curious
Transparent
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Employee & Worker
Experiences
Designing the digital experience
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
S E C T I O N 5
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Employee Experiences find line of sight in strategy, context in business and work design, and a purpose in ways of working
Business Design
WorkDesign / Ways of Working
EmployeeExperience
Business Strategy
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
GROWTH MINDSET
PEOPLE-CENTRICITY
CULTURE OF
INNOVATION
PURPOSE-DRIVEN
ORGANIZATION
EXPERIMENT & ITERATE
SENSE & INTERPRET DISRUPTION
SOCIALLY-CONSCIOUS
BEST IDEAS WIN
DATA-CENTRIC DECISIONING
Your most strategic talent and cultural goals should be the focus of your most important Employee Experiences
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Good experiences model new work practices and encourage/reward culturally-aligned behaviors
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
The goal is acompelling, progressive experience that continually evolves, slightly ahead of the adoption curve
Empowers me to find my place
and purpose here
Lets me find others, and be found myself, by expertise and interests
My Personal assistant
in my work
DigitalEmployee
Experience
Connects me with people,
resources and ideas,
globally
Helps me to develop my skills, and to future-proof the skills of
my team
Helps me to weigh and
factor important
data, concepts or risks in my
decisions
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Onboarding
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
+
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Starting the journey to successful assimilation within the company
We want to help you focus on what is most valuable and relevant
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
We begin your journey by engaging you in a dialogue about our strategy, values and beliefs
Strategy & MarketplaceWe’re a digital-first organization
Growth is a mindset here
Our culture binds us
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
We prepare you for successful integration into
your business and role
My Organization
Our methodologies drive organizational agility
We use analytics in critical decision making
Our practices are industry leading
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
We immerse you directly into our workplace
Team & Workplace
We value the growth and performance of our team members
Our teams drive diversity of thoughts and ideas
Our digital workplace is a living business ecology
We value the growth and performance of our team members
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
We are always available –anytime, anywhere to support you and your family’s needs
Services & Support
Our people matter to us
Assisting through personal change
We aim for convenienceand simplicity
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
An engaged and enthusiastic new hire
prepared and ready to be an active
member and leader in the company
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Frontl ineWorkers
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
+
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
First responders find new solutions to old
problems... and new professional growth opportunities.
CASE STUDY
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Planes and Drones are dispatched to survey disaster zones early and often, collecting pictures and mapping data
Information Gathering
The AI engine processes the data to decipher likely incident types, locations, and services needed
The experience enables workers to review and assess incidents based on real-time, relevant data
STAGE 1
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Preparation
Teams rely on AI incident assessments to claim tasks rather than wait for PMs to administer the process
First responders manage their own work pulling PMs in only when a broader perspective is needed
Project Managers monitor their teams’ progress and safety in real-time and are able to effectively collaborate with other teams
STAGE 2
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Partnering with technology
First responders add valuable insights and on-the-ground experience to improve the AI
Project managers reset expectations, rebalancing work and priorities real-time
The Experience enables AI and people to learn from each other
STAGE 3
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Opening new lines of Communication
STAGE 3
Providing new channels for open and effective communication with:
– Project Managers
– Other teams in the field
– The AI Engine
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Improving and Preparing for Next Time
Response teams course correct the AI to make it more accurate and insightful
STAGE 4
Humans and machines working together
AI recommendations become smarter and more relevant
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
EmployeeJourney
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Use immersive experiences to make it feel real
Enable (new) work
© 2018 CONFIDENTIAL & PROPRIETARY 46
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Foster a growth mindset through
shared culture and commitments
Unify and align through culture
© 2018 CONFIDENTIAL & PROPRIETARY 47
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Help people find their place and purpose in
the organization
Unify and align through culture
© 2018 CONFIDENTIAL & PROPRIETARY 48
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Drive organizational change through influence and accountability
© 2018 CONFIDENTIAL & PROPRIETARY 49
Build new organizational capabilities
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Future-proof employees with
continual learning and new perspectives
Build new organizational capabilities
© 2018 CONFIDENTIAL & PROPRIETARY 50
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
ManagerialEffect iveness
+
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Model a culture of feedback, conversations, and coaching to drive team growth
Achieve managerial excellence
© 2018 CONFIDENTIAL & PROPRIETARY 52
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Demonstrate the value of common methodologies and programs
Maximize expertise and capabilities
© 2018 CONFIDENTIAL & PROPRIETARY 53
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Use business intelligence to anticipate opportunities and drive good outcomes
Deliver critical resources, analytics and data
© 2018 CONFIDENTIAL & PROPRIETARY 54
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Demonstrate what good looks like
Achieve managerial excellence
© 2018 CONFIDENTIAL & PROPRIETARY 55
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Global teams –driven by diversity
of people & thought
Build new organizational capabilities
© 2018 CONFIDENTIAL & PROPRIETARY 56
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
Ongoing Publications
INDUSTRY REFERENCES
Institutions• World Economic Forum (WEF)• MIT Initiative on the Digital Economy• Altimeter Group• McKinsey Global Institute• MIT Media Lab• Harvard Business School Digital Initiative• Leading Edge Forum (LED)• Center for the Edge (Deloitte)
• MIT Sloan Management Review• The Conference Board• Gartner• Harvard Business Review• Deloitte Insights and Bersin by Deloitte• This Week @ The Ready• Dion Hinchcliffe• IDEO
Thoughtleaders• Technology vs Humanity, Gerd Leonhard• Frank Diana, TCS• The Future of Business: Critical Insights
into a Rapidly Changing World from 60
Future Thinkers, Rohit Talwat• Machine. Platform. Cloud. and The 2nd
Machine Age, Erik Brynjolfsson & Andrew McAfee
• Humility is the new Smart, Edward Hess• The Employee Experience Advantage,
Jacob Morgan• Whiplash: How to Survive Our Faster
Future, Joi Ito & Jeff Howe• The Network Imperative, Barry Libert,
Megan Beck, and Yoram Wind• The Master Algorithm: How the Quest for
the Ultimate Learning Machine Will
Remake Our World, Pedro Domingos
CONFIDENTIAL & PROPRIETARY. LOGICAL DESIGN SOLUTIONS © 2018
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P 973 210 6300 | W www.lds.com |
THANK YOUMIMI BROOKS
@ LDSConsulting
#tcbTalentMgmt