Shanon A. Moore2179 Sapcote Road Telephone: (910) 985-0241Eastover, NC 28312 Email: shanon.moore1816@gmail.com

Seasoned sales, marketing and administrative professional with over 15 years of experience

Graduated the 2010 Leadership Harnett community training program Knowledgeable in Medicare, Medicaid and IPRS billing guidelines Reduced clinic claim denial rate from 30% to 7.2% while also significantly increasing

collections Ability to resolve conflict with a positive attitude and a willing and ready team player, able

to multitask as the job requires

Knowledge of Medicare and Medicaid Guidelines Processing Payroll

Manage facility Human Resource Issues Process AP and AR for facility Work closely with DHHS and SSA Reconcile and process month end closing Strong knowledge of Mental Health Billing Resolve billing issues or customer concerns

Cape Fear Valley Health System Fayetteville, NCOffice Coordinator January 2015 to Present

Oversee day to day clinic operations including direct supervision of 7 Patient Reps, and manage the general administrative needs within the clinic

Compile financial reports, monthly data reports and analyze data to assist in increasing efficiency in processes

Prepare and maintain accurate payroll information in Kronos for all staff Oversee financial transactions, preparation of deposit information and all A/P and A/R for

the clinic Work with the Marketing Department to participate in outreach events and develop marketing

strategies Mediate situations that arise with consumers and ensure patient centered care is top

priority

Cape Fear Valley Health System Fayetteville, NCFile Maintenance Support August 2014 to January 2015*  Maintain clinic and provider databases, updating as required by management or ticketing system from customers.*  Utilize Access and Excel to create, maintain and run daily, weekly and monthly reports for management and clinics.   *  Answer and process help desk tickets to ensure the system is as user friendly as possible.

Summary of Qualifications

Core Competencies

Employment Experience

Magnolia Living Center Dunn, NC

Director of Admissions and Outreach and Director of Social Services April 2008 to June 2012

*  Develop and implement marketing plan to increase admissions while remaining within budget constraints*  Indentify and manage the company’s external business relationships  *  Create and maintain contact databases for future marketing opportunities*  Work with hospital discharge planners to ensure the facility is properly prepared for each admission*  Complete admission paperwork with each family and ensure their admission experience is a positive one*  Participate in health fairs and community events to increase facility exposure *  Act as the primary advocate for residents; resolve resident and family issues or concerns*  Assist residents and families with discharge from facility and coordinate necessary services for at home care Builders Mutual Insurance Company Raleigh, NCAgency Relations Coordinator January 2006 to September 2007

*  Process contracts and appointments for all BMIC agent; maintain compliance with state regulations for licensing and CE*  Develop sales/business tools for territory managers, coordinate council events, provide administrative support for the territory managers and coordinate marketing support for top producers *  Maintain strong organizational control in a paper intensive position and track department workflow*  Coordinate business projects to improve efficiency and assist on corporate committees *  Develop and implement marketing support for Champions Club (top producing) agents*  Assisted with the research and analysis of competitive trends

Affordable Insurance Network Cary, NCDirector of Operations January 2005 to December 2005

*  Oversaw the daily operations of the organization, created print, web advertising for agents and the firm*  Constructed and maintained detailed reports for marketing responses and production; maintained client and agent databases, processed new client applications and coordinated appointments*  Worked with agents to develop business/marketing plans and recruited new agents *  Facilitated recruiting drives and team meetings, including the creation of all presentation materials

Century 21 Piscioneri Realty, Inc., Camp Hill, PAReal Estate Agent, Advertising and Administrative Assistant, November 1997 to January 2003

*  Real Estate agent (partnered with a seasoned agent)*  Assisted in settlement and processing of real estate transactions *  Created print marketing material for agency, maintained internet listings and created marketing/sales tools for independent agents

*  Currently attending East Carolina University to obtain Bachelor’s Degree in Business Management*  Wake Technical Community Obtained Associates Degree May 2014*  Shippensburg University- focused on BA in English with a writing concentration 2001-2004 Proficient In:  Microsoft Word, Excel, PowerPoint, Access, Publisher, Cerner, Signature, Lotus Notes, Adobe InDesign, ACT, Provider Data Service, DAP Live, Visual Darts, Docubase, American Health Tech and electronic mail. Extensive experience in DOS based systems, as well as Macintosh/Windows Environments. In addition, NC Tracks and Alpha. Typing Speed: 70+ wpm.

Education and Computer Skills