Shannon Huffman, MAScott Payne, M.Div

2-1-1 Community Services

Help Line

What is 2-1-1?• A 24/7, free, accessible, 3 digit telephone number

that helps anyone access community services

I can’t pay my rent

My child is on drugs

I want tokill myself

I need to find childcare

I want to volunteer

Why did you call

us? I’m not sure who you can

call.

We can’t help with

that

I don’t know, please hold.

I’ll try to transfer you to

an agency who can help

We only do senior daycare

We don’tserve your

county.

Please callback whenwe’re open

Information & Referral Maze

2-1-1

I can’t pay my rent

My child is on drugs

I want to kill myself

I need to find childcare

I want to volunteer

Suicide Prevention

Hotline

Child CareResource

And Referral

RentalAssistance

Program

VolunteerCenter

DrugRehabilitation

Center

2-1-1, how mayI help you?

Yes, I can connect you with

someone who can help…

2-1-1 Information & Referral

Common 2-1-1 NeedsBasic Human Needs: food, clothing, shelters, rent, utility assistance

Physical and Mental Health: health insurance, Medicaid and Medicare, medical information, crisis, support, drugs and alcohol

Employment: financial assistance, job training, and transportation

Older Americans and Persons with Disabilities: adult day care, congregate meals, Meals on Wheels, respite care, home health care, transportation

Children, Youth and Families: childcare, after school, Head Start, summer camps and recreation programs, mentoring, tutoring, protective services

Disaster Assistance: distress helplines, donation hotlines, shelters, safe registry

Volunteer Opportunities and Donations

N-1-1 Numbers• 2-1-1 Health and Community Services, United Way

• Information and referral for agencies that provide shelter, food, clothing, physical health needs, mental health needs, counseling, veterans’ services, rental and utility assistance

• • 3-1-1 Government Services

• Local government offices/services can be reached by dialing 3-1-1. This includes all government services from ADA compliance to Zoning (in certain metropolitan areas ONLY!)

• 4-1-1 Directory Assistance• 5-1-1 Traffic Information• 6-1-1 Phone Company Services, Line Repairs• 7-1-1 TDD, Relay for the Deaf • 8-1-1 Underground Utilities, "Call Before You Dig"• 9-1-1 Emergency Services

100% Coverage in Tennessee

How Referrals are Given• Closest to the caller are given first based on zip code

• Unless closest agency has alerted us they’re out of resources

• Three referrals are given if three are available (AIRS standard)

• Eligibility criteria are given when known

• Callers are given the phone number and make the calls on their own

SNAP(Supplemental Nutrition Assistance Program)

SNAP• Supplemental Nutrition Assistance Program (SNAP)

• 211 receives a grant from DHS to inform people about the SNAP program

• (Almost) Every caller should be asked if they currently receive Food Stamps

• If they do not have Food Stamps we offer to do a pre-screening to see if they might qualify

SNAP Pre-screening • We ask 14 questions that will help us determine if the caller might be

eligible for Food Stamps

• If the caller might be eligible, we copy and paste the table in the Note Area of ServicePoint

• We refer the caller to the local DHS or the online application on the DHS website

• If the caller does not appear to be eligible, we continue to assist with other resources that the caller needs

• http://www.fcsnashville.org/fscalc/

SNAP Pre-screening

SNAP Pre-screening

SNAP for Seniors & Disabled Individuals

• Low participation rate for senior citizens in particular

• Eligibility criteria for these two groups are less strict

• Also able to deduct medical expenses above $35

• Seniors who apply for SNAP and are eligible for the medical deduction often don’t take it

HEALTH ASSIST

Health Assist• The Health Navigator program provides assistance to

people who need health care or health care coverage (such as TennCare or private insurance) but cannot afford it.

• Health Navigators assist clients by identifying those community health care resources available to them.

• More than just a referral program, Health Navigators are advocates that help set appointments, fill out applications for insurance and prescription assistance programs, and follow up to ensure services were received.

• People can call the 2-1-1 Helpline or the Health Assist Helpline at 800-269-4038; both calls are free.

Health Assist

CRISIS RESOURCES

Crisis Call Center• Crisis Call Line• The Crisis Line provides free telephone counseling and

support to anyone experiencing a crisis, 24 hours a day, seven days a week. Crisis counselors assist callers struggling with thoughts of suicide, grief, depression, anxiety, domestic violence, divorce, parenting problems, addiction or serious mental illness. Language translation services are available.

• If you are in crisis and need help nowcall 615-244-7444, 24-hours-a-day.

• If you are feeling

National Suicide Prevention Lifeline • No matter what problems you are dealing with, we want to

help you find a reason to keep living. By calling 1-800-273-TALK (8255) you’ll be connected to a skilled, trained counselor at a crisis center in your area, anytime 24/7.

Thank you!

• Contact us with Questions at

• Shannon Huffman, MA

shannon.huffman@fcsnashville.org

• Scott Payne, M.Div

Scott.payne@fcsnashville.org