Sewa Service Guide · Disconnection Section. Connection & Disconnection section shall assign the case to the Technician for services disconnection & fetch last meter reads, and forward

SEWASERVICES GUIDE

cCopyright 2018

Sharjah electricity & water Authority

www.sewa.gov.ae06/5289111 - 991

TO BE AMONG THE BESTAUTHENTIC ORGANIZATIONSIN THE WORLD

VISION:

Dr. Rashid Al Leem

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UPDATE CUSTOMERS INFORMATION ........................................................................................................REGISTRATION OF NEW CUSTOMER (Move in Residential) .........................................................................CLOSING OF ACCOUNT (Move out Residential) .........................................................................................REGISTRATION OF NEW CUSTOMER (Commercial/Industrial) .....................................................................CLOSING OF ACCOUNT (Commercial/Industrial) .......................................................................................REGISTRATION OF NEW CUSTOMER (Government) ....................................................................................CLOSING OF ACCOUNT (Government) ......................................................................................................CLOSING OF ACCOUNT (Construction) .....................................................................................................CLEARANCE CERTIFICATE (For Owner, Employer, Land Registration Department) ............................................PREMISE DEMOLISHED PROCEDURE ..........................................................................................................CONNECTION OF SERVICE (for Maintenance Purposes) .............................................................................RENEWAL OF TENANCY CONTRACT (Residential) ......................................................................................RENEWAL OF TENANCY CONTRACT (Commercial & Industrial) ...................................................................CHANGE OWNER NAME (Ownership) ......................................................................................................CHANGE BENEFICIARY NAME (cheque) ....................................................................................................DUPLICATE (of the Lost Deposit Receipt) .......................................................................................................SECURITY DEPOSIT REFUND SERVICE .........................................................................................................BILLS PAYMENT .........................................................................................................................................RE-CONNECTION OF SERVICE ..................................................................................................................CHANGE TARIFF FOR EMIRATES NATIONALS (Locals) .................................................................................DISCOUNT FOR SAC HOLDERS AND PEOPLE-OF-DETERMINATION (DISABLED) (National) ............................METER TEST (Electricity, Water & Natural Gas) ............................................................................................COMPLAINTS ON HIGH WATER CONSUMPTION ......................................................................................INSTALLATION OF ADDITIONAL METER/ADDITIONAL LOAD/CHANGE OF METER .......................................CUSTOMER’S FEEDBACK ..........................................................................................................................

INDEX

UPDATE CUSTOMERS INFORMATION

0201

Service Description

Service Average Handle Time

Requirements of Service(Required Documents)

Procedures/Requirements ofApplication for the Service

Service Fee

Service Category

Service Type

Limitation Service

Service Linkage withother services

Category the TargetedCustomers

Timing for Provisionof the Service

The service is provided to update the customer data.

7 minutes

Customer Account ID. The customer’s Mobile No.Copy of the Trade/industrial license.Copy of the customer’s Emirates ID.E-mail address of the customer

The Customer shall submit the Request supported with the required documents to the service center.The concerned Employee shall update the customer data in the system

NIL

Branch

Procedural

Special

Registration of new customer.Closing of accountConnection of service for maintenanceTariff Cange for Emirates Nationals

Individuals Companies & Corporations Government entities

Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pmSaturday From 8:00 am to 1:00 pmSEWA website: www.sewa.gov.aeCall Center: 991 800SEWA

03 04

REGISTRATION OF NEW CUSTOMER (Move in Residential)

Service Description



Procedures/Requirements ofApplication for the service

Service Fee

Service Category

Service Type

Limitation Service


Category the targetedcustomers


The service is provided to create a new account to connect the servicesto individuals (residential)

10 minutes

1. Original Tenancy Contract duly signed by the Landlord and Tenant.2. Copy of the new Tenant’s emirates ID3. Last Clearance Certificate of the premise. If more than 10 days passed from its date of issue, meter reading should be taken again)4. Landlord (Ownership certificate)

Procedures by the Tenant:Application shall be submitted by the Customer at the concerned Customer Happiness centerIn case of National’s residence (Local), a special undertaking shall be signed. Security deposit’s amount shall be fixed as per the type of the leased unitPayment of Security deposit and approval of the tenancy contractActivation of Service Agreement as per tenancy contract (applicable).The Customer shall approach Sharjah Municipality to attest the Tenancy contract. The Customer shall approach the concerned Happiness Center to activate the service.

Procedures by the Landlord:Application shall be submitted by the Customer at the concerned Customer Happiness centerActivation of Service Agreement.Activation of the service

NIL

Main

Procedural

Special

Attestation of the Tenancy Contract with Sharjah Municipality Connection of services

Individuals

Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pm

CLOSING OF ACCOUNT(Move out Residential)

Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to enable the Residential Customer to officially vacate theleased premises

15 minutes

Original Clearance Certificate from Sharjah Municipality.Original Deposit Payment Receipt.Copy of the Customer’s emirates Emirates ID.

The Customer shall submit the Request for closing of account to Connection &Disconnection Section.Connection & Disconnection section shall assign the task to the Technician for services disconnection& fetch last meter reads, and forward the case to account closing section for processing.The Closing Account Section shall check the transaction documents and ensure theconsumption quantity is appropriate with comparative to other services, otherwisethe Meter shall checked. Follow-up Request (Closing of account) shall prepared and referred to InternalControl DepartmentPayment of any amount exceeding the deposit value, if any.The Concerned Employee shall, accordingly issue the Clearance Certificate.

NIL for normal casesAED 200.00 for urgent transaction(AED 100.00 as disconnection fee – AED 100.00 as urgent Refund fee for deposit in case not exceeding AED 10,000.)

Main

Procedural

Special

Clearance Certificate from the Municipality Closing of Account Deposit refund transaction

Individuals


05 06

REGISTRATION OF NEW CUSTOMER (Commercial/Industrial)

CLOSING OF ACCOUNT(Commercial/Industrial)

Service Description




Service Fee

Service Category

Service Type

Limitation Service


Category the targetedcustomersCategory the targetedcustomers


The service is provided to create new account to connect the services tocompanies, industrial and commercial establishments

10 minutes

Copy of Trade License or Commercial Registration Inspection Report of the Economic Department and Approval of the Tenancy Contract.Original Tenancy Contract duly signed by the Landlord and TenantLast Clearance Certificate of the premise. If more than 10 days passed from itsdate of issue, meter reading should be taken again

Application shall be submitted by the Customer at the concerned service centerConfirmation of the approved load (Industrial Activity)Security deposit’s amount shall be fixed as per the type of the leased unitPayment of Security deposit and approval of the tenancy contractExecution of Service Agreement as per tenancy contract (applicable).The Customer shall approach Sharjah Municipality to attest the Tenancy contract. After the attestation of the Tenancy Contract, Customer shall approach theconcerned service center to activate the service

NIL

Main

Procedural

Special

Signed and sealed Inspection Report of the Economic Department and Approval of the Tenancy Contract.Attestation of the Tenancy Contract with Sharjah Municipality Connection of services

Companies & Corporations

Individuals


Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to enable the Commercial/Industrial Customer to officiallyvacate the leased premises

15 minutes

Cancellation stamp on Tenancy Contract by the Economic Department.Original Clearance Certificate from Sharjah Municipality.Original Deposit Payment Receipt.Copy of the Trade/Industrial License.

The Customer shall submit the Request for closing of account to Connection &Disconnection Section.Connection & Disconnection section shall assign the task to the Technician for services disconnection& fetch last meter reads, and forward the case to account closing section for processing.The Closing Account Section shall check the transaction documents and ensure theconsumption quantity is appropriate with comparative to other services, otherwise theMeter shall checked. Follow-up Request (Closing of account) shall prepared and referred to InternalControl DepartmentPayment of any amount exceeding the deposit value, if any.The Concerned Employee shall, accordingly issue the Clearance Certificate.

NIL for normal casesAED 200.00 for urgent transaction (AED 100.00 as disconnection fee – AED 100.00 as urgent Refund fee for deposit in case not exceeding AED 10,000.)

Main

Procedural

Special

Clearance Certificate from the Municipality Closing of Account Deposit refund transaction Cancellation Stamp of the Tenancy Contract from the Economic Department



07 08

REGISTRATION OF NEW CUSTOMER (Government) CLOSING OF ACCOUNT (Government)

Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to open new account to connect the services togovernment entities

10 minutes

NOC from the Local/federal government entity to connect the services.Original Tenancy Contract (for the leased unit)Ownership Deed

The government entity shall submit the application to the concerned service centerThe service center shall refer the transaction to the Government Departments &Ministries Section.Execution of Service Agreement.The account shall be incorporated in the Accounts System of the government entity.

NIL

Main

Procedural

Special

Letter of Request for Connection of services from the concerned government entity

Government entities


Service Description




Service Fee

Service Category

Service Type

Limitation Service


Category the targeted customers


The service is provided to enable the Government Customer to officially vacatethe leased premises

15 minutes

NOC from the Local/federal government entity to close the account.

The Customer shall submit the Request for closing of account atGovernment & Ministries Section.Connection & Disconnection section shall assign the task to the Technician for servicesdisconnection & fetch last meter reads, and forward the case to account closingsection for processing.The Disconnection Unit shall enter the last reading in the system and refer thetransaction to the Account Closing Section for processing.The Closing Account Section shall check the transaction documents and ensurethe consumption quantity is appropriate with comparative to other services,otherwise the Meter shall be checked. Follow-up Request (Closing of account) shall prepared and referred to InternalControl DepartmentConsumption amount shall be paid.The Concerned Employee shall, accordingly issue the Clearance Certificate.

NIL

Main

Procedural

Special

Closing of account

Government entities


09 10

CLOSING OF ACCOUNT (Construction)

Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to enable the construction Customer to officially obtainclearance certificate.

30 minutes

Affirmation from concerned depts.i.e. (electricity & water) department for temporary services disconnection.

Inspection reportOriginal Deposit Payment Receipt.Copy of the trade license.

The Customer shall submit the Request for closing of account to Connection &Disconnection Section.Connection & Disconnection section shall assign the case to the Technician for services disconnection& fetch last meter reads, and forward the case to account closing section for processing.Issue the letter addressing concerned depts. asking affirmation for temporary servicesdisconnection.Prepare an inspection report of the project approved by customer happinessdepartment administration.In case the temporary water connection hasn’t been availed despite the availabilityof service, a penalty of 10,000/-AED shall be levied for the projects initiated before 2018.The Closing Account Section shall check the transaction documents and ensure theconsumption quantity is appropriate with comparative to other services, otherwisethe Meter shall checked. Follow-up Request (Closing of account) shall prepared and referred to Internal Control DepartmentPayment of any amount exceeding the deposit value, if any.The Concerned Employee shall, accordingly issue the Clearance Certificate.

NIL for normal cases

Main

Procedural

Special

Affirmation for service disconnection from concerned depts.Closing of Account Deposit refund transaction

Individuals


CLEARANCE CERTIFICATE(For Owner, Employer, Land Registration Department)

Service Description




Service Fee

Service Category

Service Type

Limitation Service

Service Linkage with other services



The service is provided to issue a clearance certificate for Owner, Employer,or Land Registration Department.

10 minutes

Customer Account IDCopy of the customer’s Emirates IDCopy of the Ownership Deed (Owner)The original Tenancy Contract

The Customer shall submit the Request supported with the required documents to the service center.The concerned Employee shall make enter the last readings in the system to issue a billThe Customer shall pay the consumption dues and receive a clearance certificate valid for aperiod of 15 days

AED 20.00

Supplementary

Procedural

Special

Closing of account



Smile

Friendly and Courteous

Timely and Responsive

Accurate and Consistent

Accessible and Convenient

Truthful and Transparent

Resolution-mindset

Socially-Engaged

24/7 Listening Center

SEWA Customer Service Promise/Pledge

11 12

PREMISE DEMOLISHED PROCEDURE

Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to enable the construction Customer to officially obtainclearance certificate.

20 minutes

Demolition request approved by planning & survey department.Inspection report Ownership Deed Demolition company trade license copy Copy of the customer’s emirates idAffirmation from concerned depts.i.e. (Electricity, water & Gas) department forservices disconnection from main line.

The Customer shall submit the Request for closing of account to Disconnection &Re-Connection Section.Disconnection & Re-Connection Unit shall assign the task to the Technician for services disconnection and fetch the last readings.Issue the letter addressing concerned depts. asking affirmation for servicesdisconnection from main line.Follow-up Request (Closing of account) shall prepared and referred to InternalControl DepartmentPayment of any amount exceeding the deposit value, if any.The Concerned Employee shall, accordingly issue the Clearance Certificate.

NIL for normal casesAED 200.00 for urgent transaction (AED 100.00 as disconnection fee – AED 100.00 as urgent Refund fee for deposit in case refund amount not exceeding AED 10,000.)

Main

Procedural

Special

Affirmation for service disconnection from concerned depts.Closing of Account Deposit refund transaction

Individuals


13 14

CONNECTION OF SERVICE (for Maintenance Purposes)

Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to connect the service at the owner request formaintenance purposes

7 minutes

Copy of the owner’s Emirates IDCopy of the ownership deedPayment of deposit

The customer shall submit the request, along with required documents.The deposit amount shall be fixed by the Concerned employeeAfter payment of dues, agreements to be executed and service connectionto be activated

NIL

Branch

Procedural

Special

NIL

IndividualsCompanies & Corporations


15 16

RENEWAL OF TENANCY CONTRACT(Residential)

RENEWAL OF TENANCY CONTRACT(Commercial & Industrial)

Service Description




Service Fee

Service Category

Service Type

Limitation Service




Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to process the Renewal of Tenancy Contract

7 minutes

Copy of the Tenancy Contract signed by the Tenant and the LandlordCustomer Account ID.

The Customer shall submit the Request supported by the required documents to the Service centerThe concerned Employee shall make sure that the customer’s name in the Deposit isidentical to the name stated in the Tenancy Contract The concerned employee shall make sure that the amount of the deposit is appropriate tothe consumption.The Tenancy contract shall be approved by the Service CenterThe Customer shall approach Sharjah Municipality to attest the contract.

NIL

Supplementary

Procedural

Special

Attestation of the Tenancy Contract by Sharjah Municipality

Individuals Companies & Corporations


The service is provided to process the Renewal of Tenancy Contract forCommercial and industrial customer

7 minutes

Copy of the Tenancy Contract signed by the Tenant and the LandlordCustomer Account ID.Valid trade/industrial License.

The Customer shall submit the Request supported by the required documents.The concerned Employee shall make sure that the customer’s name in theDeposit is identical to the name stated in the Tenancy Contract The concerned employee shall make sure that the amount of the deposit isappropriate to the consumption.The Tenancy contract shall be approved by the Service CenterThe Customer shall approach Sharjah Municipality to attest the contract

NIL

Supplementary

Procedural

Special

Attestation of the Tenancy Contract by Sharjah Municipality



17 18

CHANGE OWNER NAME(Ownership)

CHANGE BENEFICIARY NAME(Cheque)

Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to update the data of the new owner of the premises

7 minutes

Clearance Certificate issued by the previous owner of the premises Copy of the New Ownership DeedCopy of the New Owner’s ID.Copy of the New Owner’s Passport.Special Undertaking by the Owner if he/she is staying in the premises.

The Customer shall submit the Request supported with the required documents to the service center.The concerned Employee shall make the necessary update at the request of the new owner.Application for connection of service to the Owner shall be prepared if requiredThe concerned Employee shall prepare Follow-up Request to update the owner’s dataand enter the relevant documents in the systemConnection of service if the Owner requests the same

In case there is a tenant:Change owner information without account closure.

In case there is no tenant:The previous account shall be closed and a new account shall be opened.

AED 100.00

Branch

Procedural

Special

Issuance of new ownership deed by the Real Estate Registry Department.Registration of new account (Residential – Commercial – Industrial)



The service is provided to change details of a cheque already issued

7 minutes

Copy of the Trade/Commercial License Copy of the customer’s Emirates ID.Copy of the Closing-of-Account Report.The original cheque

The Customer shall submit the Request supported with the required documents to theservice center.The concerned Employee shall make update the details of the cheque(in case of renewal of the cheque date).For Individual license, the cheque may be changed to the name of the customerIf there more partners, an assignment shall be made by the partners to one partners.The concerned employee shall print the new cheque and handed over to the customer.

AED 100.00

Branch

Procedural

Special

Closing of account



Service Description




Service Fee

Service Category

Service Type

Limitation Service




19 20

DUPLICATE(of the Lost Deposit Receipt) SECURITY DEPOSIT REFUND SERVICE

Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to issue copy of the lost deposit Receipt.

7 minutes

Customer Account ID

The Customer shall approach the Service Center and show the Number of his/her account.Payment of the prescribed fee against the service.Issuance of the Replacement Receipt of the Deposit.

AED 20.00 against each AED 1000.00 of the deposit

Main

Procedural

Special

Closing of Account (Residential – Commercial – Industrial – Government)

Individuals


Service Description




Service Fee

Service Category

Service Type

Limitation Service




The service is provided to issue a cheque for refund of the deposit amount to the Customer

7 minutes

Copy of the Customer’s Emirates IDCopy of the Representative’s ID and company seal (for companies and corporations)Customer Account ID

The Customer shall approach the Service Center and the Original ID. To collect thecheque of the deposit amount

NIL for normal casesAED 100 for urgent cases

Supplementary

Procedural

Special

Closing of Account (Residential – Commercial – Industrial – Government)

Individuals Companies & CorporationsGovernment Entities

Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pmSaturday From 8:00 am to 1:00 pm

21 22

BILLS PAYMENT RE-CONNECTION OF SERVICE

Service Description




Service Fee

Service Category

Service Type

Limitation Service




Service Description




Service Fee

Service Category

Service Type

Limitation Service Service Linkage withother services



The service is provided to enable the customers to pay their bills(Electricity, water and gas)

5 minutes

Customer Account ID. Mobile No.Copy of Emirates ID

The Customer approach the following approved channels:

Channel Name Method of PaymentSEWA Website Card paymentThe Customer Services Centers Cash, cheque or card paymentThe approved banks with direct debit from the account Debit card & cashThe Approved Exchange Centers CashEtisalat ATM machines CashUAE Post Cash

The Customer shall select the convenient channelPayment Receipt shall be collected.

As per the consumption value

Branch

Procedural

Special

Registration of new customerConnection of the service for maintenance Closing of accountInspection of meterReconnection Individuals Companies & Corporations Government entities

Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pm - Saturday From 8:00 am to 1:00 pmSEWA website: www.sewa.gov.ae Call Center: 991 800SEWA

The service is provided to reconnect the service after payment of dues

5 minutes

Payment of dues

The customer shall pay the dues at the Customer Service Center> accordinglythe service will be reconnected.

AED 100.00 ( at the official working hours) From 8:00 am to 8:00 pmAED 150.00 after the official working hours

Branch

Procedural

Special

The procedure of disconnection of the supplies for non-payment


Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pmSaturday From 8:00 am to 1:00 pmHalwan Center : 24/7 working hours (for Bills Payment & Reconnection of Services)

23 24

CHANGE TARIFF FOR EMIRATES NATIONALS(Locals)

Service Description




Service FeeService CategoryService TypeLimitation Service Service Linkage withother servicesCategory the targeted customersTiming for Provisionof the Service

The service is provided to UAE national who are entitled to special consumption tariff

7 minutes

Copy of the Customer IDCopy of the PassportCopy of family book (National Register) Copy of the Marriage Certificate ( if the wife in not registered in family book Copy of the Tenancy Contract duly attested by Sharjah Municipality or the OwnershipDeed if the customer is the owner of the premises.an undertaking signed by requestor for National Residence

The Customer shall submit the Request supported by the required document.The concerned Employee shall ensure that all requirements for entitlement to specialtariff are met.

Conditions:(1) Only one account will be opened for each national(2) The concerned service center shall by notified in writing, in case that any persons not registered in family book (Khulasat Al Qaid) are staying in the premises

The Inspection employee shall inspect the premises 3 times to ensure that it is anational (local) residence. If the inspection reveals that non-nationals are staying in the premises, the customershall pay a fine of AED 10,000.00. Additionally, the necessary legal action will betaken against the customer.

NILSupplementary Procedural Special

Registration of new customer (Residential)

Individuals Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pm

DISCOUNT FOR SAC HOLDERS AND PEOPLE WITH PHYSICALLY DISABLED(National)

Service Description




Service Fee

Service CategoryService TypeLimitation Service Service Linkage with other servicesCategory the targeted customers


The service is provided to grant 25% discount to UAE holders of Social AffairsCards and People with physically disabled

5 minutes

Copy of the Customer Emirates IDCopy of the PassportCopy of Khulasat Al Qaid (family book) Copy of the Tenancy Contract duly attested by Sharjah Municipality or ownershipdeed if the customer is the owner of the premises.A letter issued by the Social Security Department or Social Affairs Departmentcertifying that the customer is earning social assistance (SAC holders OR Card of(disabled) People-of-deterred.Customer’s Mobile No.

Conditions:(1) Only one account will be opened for each national(2) The concerned service center shall by notified in writing, in case that anypersons not registered in Khulasat Al Qaid (family book) are staying in the premises

The Inspection employee shall inspect the premises 3 times to ensure that it is aresidence of national

If the inspection reveals that non-nationals are staying in the premises, the customershall pay a fine of AED 10,000.00. Additionally, the necessary legal action will betaken against the customer.

NILBranch Procedural SpecialTariff Change - Emirates National

Individuals


25 26

Fees of Water Meter Inspection:Water Meter (Residential) : AED 100Water Meter (Commercial) : AED 150

Fees of Gas Meter Inspection:(To be confirmed)

Inspection at the SEWA’s Request:NIL

Supplementary Procedural Special

Closing of Account Complaint for high quantity consumption

Individuals Companies & CorporationsGovernment Entities


METER TEST(Electricity, Water & Natural Gas)

Service Description




Service Fee

Service CategoryService TypeLimitation Service




The service is provided to test the electricity, water or gas meter in order to ensuretheir efficiency.

5 minutes

Customer Account ID(in case of inspection at the request of the customer, the prescribed fee shall be paid)

At the customer’s request :For Inspection at the Customer’s request, inspection fees as set out below, shall be paid as perthe meter type.

At SEWA Request:(In case the consumption reading is not commensurate with the normal consumption of thecustomer ( as reported by the concerned employee or the system)

The Procedures:The Inspection Request shall be processed by the concerned employees and referredto the concerned technician who shall fill the prescribed form and ensure that thepayment receipt of the inspection is annexed to the request in the event of the inspectat the Customer request.The Inspection Request then shall be referred to the concerned meter lab(electricity, water or gas)1. If the inspection reveals that the meter properly functional, the Request shall be closed.2. If the meter is found non-functional and no meter tampering by the customer is revealed, the customer shall be charged with average consumption covering the period in which the meter was not functioning in addition to the period during which the meter was repaired and reinstalled3. In case that meter is found non-functional, however a meter tampering by the customer is revealed, the customer shall pay the prescribed penalty as per the Rules in addition to the charges against average consumption covering the period in which the meter was not functioning in addition to the period during which the meter was repaired and reinstalled

Inspection at the customer’s Request:Fees of Electricity Meter Inspection:One Phase Meter : AED 1003 Phase Meter (Residential) : AED 1503 Phase Meter Commercial) : AED 250CT Meter : AED 600

27 28

COMPLAINTS ON HIGH WATER CONSUMPTION INSTALLATION OF ADDITIONAL METER/ADDITIONAL LOAD/CHANGE OF METER

Service Description




Service Fee





The service is provided to form a committee to examine the reasons of high waterconsumption at the customer’s request

7 minutes

Customer Account ID. Customer’s Mobile No Copy of the Customer’s Emirates ID

The customer shall submit a complaint at the Customer Happiness Center if he/she thinks that thewater consumption is abnormal.A technician from the Customer Happiness Center will check the water meter.The report on the complaint of high water consumption will be referred to the Water Department.A committee has been formed to investigate the report about the reason of such increase.The customer will be notified of the reasons of high consumption (if any) and make the necessarysettlement.

AED 100.00 : Meter inspection fee

Branch Procedural Special

Inspection of meter (residential)

Individuals

Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pmSEWA website: www.sewa.gov.ae Call Center: 991

Service Description




Service Fee





The service is provided to issue NOC to the concerned authorities(electricity, water and gas)

7 minutes

Drawing Plan approved by Sharjah Municipality Copy of the Plot Map

The customer shall submit the request, supported with required documents, for the required service,The concerned employee shall fill prescribed form and print the NOC to concerned authorities.The customer shall approach the other department to complete the case.

NIL

Branch Procedural Special

Registration of new customer (Residential, Commercial and Industrial)


Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pmSEWA website: www.sewa.gov.ae Call Center: 991

29

CUSTOMER’S FEEDBACK

Service Description




Service Fee





The service is provided to handle the comments and suggestions made by the Public.

5 minutes

The Number of the Customer Account. The customer’s Mobile No.

The Customer shall make his/her request through one of the approved channels.The Request will be received through the approved channel.The case will be handled and the customer will be notified of action taken in this regard.

NIL

Branch InformationGeneral


Times for typing and submission of Applications in Customer Happiness Centers Sunday – Thursday From 8:00 am to 8:00 pmSaturday From 8:00 am to 1:00 pmSEWA website: www.sewa.gov.ae Call Center: 991 800SEWA