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The same strategies for handling any crisis apply to the discovery that YOU have made a mistake. Obviously, the first step is to correct it, if you can. Then you may not need any well-thought-through behaviors. Here we are offering seven approaches if you cannot easily correct the mistake. If the mistake is illegal, we will not discuss that either
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For Assistance
Email: [email protected]
Phone: 800-447-9407 or
Fax your PO to: 302-288-6884
Live Webinar on
Seven Best Ways to Handle a Mistake at WorkInstructor: Dr. Genie Z. Laborde
Thursday, June 28, 2012
10:00 AM PDT | 01:00 PM EDT
Duration: 60 Minutes
Price : $145.00 (for one participant)
The same strategies for handling any crisis apply to the discovery
that YOU have made a mistake. Obviously, the first step is to correct
it, if you can. Then you may not need any well-thought-through
behaviors. Here we are offering seven approaches if you cannot
easily correct the mistake. If the mistake is illegal, we will not
discuss that either.
Here we will address the normal, unavoidable mistakes that occur in
the complex world of human beings and tasks and levels of
hierarchy and results. Some of these ideas may surprise you. One
example is that if you make a small slip of the tongue mistake in a
presentation with an audience, the professional advice is to keep
going. I learned this from a Master Communicator. If you are an
expert, do not correct leaving out a verb in a long complex sentence.
Even if you realize you have, at the end of the sentence. The
audience won't notice, and they would much rather be impressed by
your advice than to have you admit a slip-of-the-tongue. Mistakes
are fascinating for what they tell you about yourself and others. Be
prepared.
Forward thinking, creative businesses, such as IDEO, encourage
their employees to make mistakes. Most of us do not work for those
companies. How can you handle making a mistake with grace? Dr. Laborde's years in corporate training rooms has taught her many
behavioral options that are not included in the corporate manual.
She has selected the seven best which you may apply if the need
arises, or you can teach these to friends. You never know when
these will be the hottest item on the "Must-Have Menu." One
person's mistake may be viewed by someone else as inspired. This
may not happen with your mistake, however. These seven
approaches are culled from the principles of Gestalt Psychology,
Linguistics, Right Brain insights, and Cybernetics. You may apply
these to mis-calculations, errors, mis-understandings, and all the
other mishaps that occur over time in the business world. You will
find some old ideas polished up and combined with new insights
about how we homo sapiens respond to pressure, to anxiety, to
tension in the business environment. Knowing even one of these
skills, if you ever need it, will be worth the fee.
l 7 Behavioral strategies
l 4 Extra tips
l Metaphor as A Strategy
l Move Through Space:Powerful Interrupt
Click here to register for this webinar
Human Recourse Personnel at all levels
Overview:
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Instructor Profile:
Dr. Genie Z. Laborde
Founder, Inernational
Dialogue Education
Associates, inc.
Dr. Genie Z. Laborde, Ph. D.,
Internationally recognized seminar
leader and author with 31 years
experience in her field, is also the
Founder of International Dialogue
Education Associates, inc. Dr.
Laborde designs her programs,
produces her videos to complement
the trainings, and certifies her
trainers to conduct the programs.
She and her trainers have taught
over 50,000 students in 15
countries around the world. Her
book, "Influencing with Integrity"
has sold more than 151,000 copies
in 6 languages. The skills in her
seminars are collected from Gestalt
psychology, Linguistics,
Cybernetics, and new Right Brain
insights. Her book of research,
"Toot Your Own Horn", is a
collection of 26 studies, indicating
the effectiveness of these skills in
the work-place. I.D.E.A.'s client list
includes IBM, Chase Bank, Dow
Jones, Sprint, Dell, HP, Intel, the
United Nations, Stanford University,
and 100 other major corporations
and institutions. ...more
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TrainHR
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