Setup and Maintenance - files.support.epson.com

Setup and Maintenance

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Contents Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .3

Handling and product information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Setting Up the SpectroProofer . . . . . . . . . . . . . .4

Unpacking and Assembly . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4Installing the SpectroProofer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8Connecting the Cables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12Aligning the SpectroProofer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 16

Maintenance and Problem Solving . . . . . . . . . .17

Removing the SpectroProofer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17Cleaning the SpectroProofer . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 19Error Messages . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 23Recertification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25Where To Get Help . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Specifications. . . . . . . . . . . . . . . . . . . . . . . . . . . .26

Notices . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .28

Important Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28FCC Compliance Statement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 28Warranty . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 29

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Introduction | 3

The Epson® SpectroProofer® is an optional in-line color measuring system that can be installed on the Epson SureColor® P6000, P7000, P8000 and P9000 printers. When driven by the latest software RIP front-ends, the SpectroProofer can automate virtually any color management process in your workflow.

Follow the instructions in this guide to install the SpectroProofer on your printer. This guide also provides maintenance and troubleshooting information. Once you’ve set up the SpectroProofer, follow the instructions that came with your color measuring software to use the equipment.

Handling and product information

Be careful when handling the spectrophotometer, calibration tile, and backing plates. If they become scratched or soiled, your color measurements may be affected.

Note that the spectrophotometer and tile come as a numbered set; they have been calibrated to work together. If you purchase two or more products, be sure you use the same numbered pieces together.

Introduction

Note:

The ILS30EP-based SpectroProofer is backwards compatible with the Epson Stylus® Pro 7890, 7900, 9890, and 9900 printers. It is not supported on the Epson Stylus Pro 7700 and 9700.

Caution:

Do not touch the spectrophotometer lens; it can be easily scratched. Avoid touching the white surface of the tile and backing plates.

Backing plate

Spectrophotometer lens

Calibration tile

Label on spectrophotometer Label on tile

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4 | Setting Up the SpectroProofer

Follow the steps in this section to install the SpectroProofer in your printer. Before using the SpectroProofer for the first time, you must also initialize it as described on page 16.

Unpacking and Assembly

Unpack the SpectroProofer and make sure you have all the parts shown below:

Setting Up the SpectroProofer

Warning:

The 44" SpectroProofer is heavy. Two people are required to lift it.

Caution:

Be sure to check the box and packaging material thoroughly for any missing items; pieces may have shifted during shipment.

SpectroProofermain unit

Backing plates(24" kit)

Backing plates (44" kit)

Mounting rails, bolts, and hex wrench Spectrophotometer(ILS30EP)

Calibration tile and holder

Power cordUSB cable Cable hooks

OR

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Setting Up the SpectroProofer | 5

1. Remove any tape and protective material from the outside surface of the SpectroProofer.

2. Remove any tape from the paper presser, shown below. Raise the paper presser and remove its packing material.

3. Remove any packing tape from the carriage.

Note:

The 44" model is shown. These instructions also apply to the 24" model.

Save the original box and packing materials in case you need to ship the equipment.

Caution:

Check for packing material all around and under the paper presser.

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4. Remove the packing material from the cables on the carriage.

5. Slide the carriage to the left and then remove its plastic retainer.

6. Slide the carriage back to the right, then lower the paper presser.

Note:

Save the retainer along with other packing materials.

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7. Slide the carriage against the paper presser to lock it in place.

8. Insert the spectrophotometer into the carriage so it clicks into place and then insert the two alignment pins.

Caution:

Make sure the alignment pins are flush with the carriage, otherwise the SpectroProofer may not work properly.

Alignment pins

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9. Connect the cables on the carriage to the spectrophotometer.

Installing the SpectroProofer

Before installing the SpectroProofer, make sure the printer has the latest firmware installed. Follow the instructions for updating the firmware in your Setup Guide.

1. Turn off the printer and unplug it from the AC outlet.

2. Remove the cover plate from the printer as shown.

Warning:

Make sure the SpectroProofer and printer are unplugged from the AC outlet before connecting the spectrophotometer cables. Be careful not to dislodge the spectrophotometer when connecting the cables.

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3. Using the included bolts and hex wrench, install the mounting rails in the two locations shown below.

4. Select whether you want to use the white or black backing plate(s).

To attach a plate, align the tabs at the top of the plate with the slots on the printer, and then release the plate so it rests flush against the printer. The backing plate adheres magnetically; it is attached correctly if it doesn’t move when you try to slide it.

Note:

The backing plates provide a uniformly opaque surface under the paper. Use the white backing plate for most papers. Use the black backing plate if your paper has low opacity and a watermark on the reverse side.

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For the 44" model, attach the first backing plate on the right side of the printer, then attach the second backing plate to its left. Make sure the plates hook together as shown. Ensure that both plates rest flush against the printer and don’t move when you try to slide them.

5. Insert the calibration tile into the holder. Rotate the cover on the back of the holder. Drop in the tile with its white surface facedown. Replace the cover.

Caution:

Do not touch the white surface of the tile.

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6. Attach the tile holder to the printer. Insert the two tabs on the bottom of the holder into the slots on the printer. Then press the holder against the printer until it clicks into place. The two tabs on the left side of the holder should rest on top of the backing plate.

7. Install the SpectroProofer in the printer by sliding it onto the mounting rails.

Caution:

Make sure the holder is attached correctly, otherwise the spectrophotometer will jam.

Warning:

The SpectroProofer is heavy. Two people are required to lift it.

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Connecting the Cables

The 44" SpectroProofer has a secondary USB port that can be used to connect the optional Auto Take-up Reel (available for the Epson SureColor P8000/P9000 only). The 24" SpectroProofer does not have this port.

1. Open the cover on the right side of the SpectroProofer.

2. Plug the USB-B end of the included SpectroProofer USB cable into the square port marked with the printer symbol.

If you’ve also installed the optional Auto Take-up Reel, plug its USB cable into the flat port marked with the take-up reel symbol (44" model only).

Warning:

Make sure the printer and the SpectroProofer are unplugged from the AC outlet before connecting the SpectroProofer cables.

Auto Take-up Reel

SpectroProofer

Note:

To install the SpectroProofer, you must disconnect the Auto Take-up Reel from the option port on the back of the printer.

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3. Route the cable(s) through the channels and over the hook as shown. Then close the cover.

4. Attach two cable hooks to the right leg of the printer stand. Place the cable(s) in the hooks as shown, and snap the hooks closed.

Warning:

Make sure the cables are routed properly. Improper routing of the cables can restrict the spectrophotometer movement and cause errors.

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5. Plug the USB-A end of the SpectroProofer’s USB cable into the option port on the back of the printer.

6. Plug the included power cord into the socket on the left side of the SpectroProofer.

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7. Attach the remaining cable hook to the inside left leg of the printer stand. Place the power cord in the hook, and snap the hook closed.

8. Plug the power cord into a grounded electrical outlet and then plug the printer back into its AC outlet. Make sure the SpectroProofer’s green status light comes on.

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Status light

SpectroProofer power cord

Printer power cord

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Aligning the SpectroProofer

The SpectroProofer must be aligned before you use it for the first time. You only need to perform this procedure once. You don’t need to repeat the alignment if you remove and re-install the SpectroProofer.

1. Confirm that the SpectroProofer is powered on by checking its green status light. The SpectroProofer must be powered on before you turn on the printer, or it won’t be recognized.

2. Turn on the printer.

3. Load 24-inch or 44-inch roll paper in your printer, depending on your model. Follow the paper loading instructions in your Setup Guide, Quick Reference Guide, or User’s Guide.

4. Select Option Setup, SpectroProofer, and SProofer Setting. Press the OK button on the printer’s control panel.

The printer automatically prints out and measures an adjustment pattern. This process takes about one minute to complete.

5. When the alignment is complete, confirm that the control panel displays the correct backing color and a successful calibration status. If not, repeat the installation steps to make sure that the spectrophotometer is correctly connected to its cables and properly seated flat in its holder.

Your SpectroProofer is now properly installed. See the manual that came with your RIP or color measuring software for instructions on using the SpectroProofer.

Note:

The SpectroProofer does not have a power switch. It is on when it is plugged in and receiving power.

The first time you turn on the printer with a new SpectroProofer attached, a “Device not Aligned” message will display on the printer’s LCD screen.

Note:

It is important that the media specified on the printer’s LCD screen matches the media installed in the printer before initiating the SpectroProofer device alignment. See the User’s Guide for recommended media and settings.

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Maintenance and Problem Solving | 17

Follow the instructions in this chapter to clean the SpectroProofer. Cleaning may be necessary if you notice unusual color measurement results, which may be caused by dust or other contamination. This chapter also tells you how to respond to error messages and how to contact Epson for help.

Removing the SpectroProofer

If you need to remove the SpectroProofer for cleaning, follow these steps.

1. Turn off the printer and unplug the power cord.

2. Unplug the power cord from the left side of the SpectroProofer.

Maintenance and Problem Solving

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18 | Maintenance and Problem Solving

3. Open the cover on the right side of the SpectroProofer and disconnect the cable(s).

4. Slide the SpectroProofer out of the printer.

5. Set the SpectroProofer on a flat surface to avoid damaging the lens.

6. Unplug the cables from the spectrophotometer.

Note:

The 24" model has only one cable. The 44" model may have a second cable connected to the port for the optional take-up reel.

Warning:

The 44" SpectroProofer is heavy. Two people are required to lift it.

Caution:

Be careful not to scratch the spectrophotometer lens when handling the unit or setting it down.

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7. Remove the spectrophotometer from the carriage.

Cleaning the SpectroProofer

You may need to clean the SpectroProofer if you notice unusual color readings. Check the following parts and clean them if necessary:

• backing plates

• calibration tile

• spectrophotometer lens

• paper presser

1. Follow the instructions on page 17 to turn off the printer, remove the SpectroProofer from the printer, and remove the spectrophotometer from the carriage.

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2. Use a can of compressed air designed for optical equipment to clean the spectrophotometer lens.

3. Remove the tile holder from the printer.

4. Remove the calibration tile from the holder.

Caution:

Do not touch the lens directly, or you could scratch its coating. Use only compressed air designed for cleaning optics; other kinds can leave behind a contaminating residue.

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5. Remove the backing plate(s) from the printer.

6. Use a soft, lint-free cloth to clean any dust or dirt from the surface of the calibration tile and backing plate(s).

If necessary, dampen the cloth with water to clean the surface. Then use another cloth to wipe it dry.

7. If you noticed that ink is transferring to the front surface of your paper, you may need to clean the paper presser. Slide the carriage to the right, then raise the paper presser.

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8. Clean the paper presser using a soft, lint-free cloth dampened with a mild detergent. Then use another cloth to wipe it dry.

9. Lower the paper presser, then slide the carriage against it to lock it in place.

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Error Messages

If a problem occurs with the SpectroProofer, you may see a message on the printer’s LCD screen. Check the following list for an explanation and instructions for solving the problem:

Note:

If the SpectroProofer isn’t operating correctly, check the Backing Color setting in the printer’s menus. If Gray is displayed, unplug the SpectroProofer, clean it (see page 19), and re-seat the cables.

Message Explanation Solution

SP Connection Error

See manual and reconnect cables of SpectroProofer Mounter to printer.

The SpectroProofer is not connected correctly.

Turn off the printer and make sure the SpectroProofer is connected correctly. Wait a moment, then turn on the printer again.

SProofer Disconnected

SpectroProofer Mounter is not recognized.

Continue?

The spectrophotometer is not connected correctly.

Reconnect the cables and select No to turn off the printer. Wait a moment, then turn on the printer again. If you do not want to use the SpectroProofer, select Yes.

ILS30EP Error

See manual and reconnect ILS30EP to SpectroProofer Mounter.

Turn printer off and on again.

The SpectroProofer is not installed correctly

Turn off the printer and make sure the SpectroProofer is connected correctly. Wait a moment, then turn on the printer again.

ILS30EP Disconnected

ILS30EP is not recognized. Continue?

The SpectroProofer is not connected to the printer correctly.

Reconnect the cables and select No to turn off the printer. Wait a moment, then turn on the printer again. If you do not want to use the SpectroProofer, select Yes.

SpectroProofer Error

Error No. 01

The SpectroProofer is not connected correctly.

Turn the printer off and check to make sure the SpectroProofer is connected correctly. Turn the printer back on. If the error appears again, contact Epson as described on page 25.

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Error No. 13

The paper presser is not working correctly because:

• The backing plate is not attached correctly.

• There is something between the backing plate and the presser.

• The environmental conditions are not correct.

Turn the printer off, then remove the SpectroProofer. Check for any loose or obstructing packing materials.

Make sure the backing plate is installed correctly. Reinstall the SpectroProofer and turn the printer back on.

Make sure your operating environment meets the specifications (see page 26).

If the error appears again, contact Epson as described on page 25.


Error No. 15

The carriage is not working correctly because:

• There is something blocking the carriage.

• The backing plate is not attached correctly.

• The white calibration tile holder is not installed correctly.

• The environmental conditions are not correct.

Turn the printer off, then remove the SpectroProofer. Check for any loose or obstructing packing materials.

Make sure the backing plate and the white tile holder are attached correctly. Reinstall the SpectroProofer and turn the printer back on.

Make sure your operating environment meets the specifications (see page 26).

If the error appears again, contact Epson as described on page 25.


Error No. 80

The SpectroProofer is not calibrated correctly.

Remove the SpectroProofer and check the spectrophotometer and the label of the calibration tile. If you have multiple spectrophotometer units, make sure you install the unit that matches the number on the calibration tile.

Clean the lens of the spectrophotometer (see page 19).


Error No. 12, 14, D5, D6, 65

Note the error number and contact Epson as described on page 25.

Message Explanation Solution

Note:

If you see an error message that isn’t listed, contact Epson as described on page 25.

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Recertification

The ISO Standards Committee recommends that all spectrophotometers be recertified each year. This recertification process is not covered under warranty or any maintenance agreement.

If maintained properly, your Epson SpectroProofer is expected to perform within specifications for the rated life of the product. The SpectroProofer’s life counter can be accessed by printing a status sheet from the printer’s control panel (see your User’s Guide for details).

For customers requiring annual ISO re-certification, Epson offers an “exchange for new” program in which Epson will advance ship a new spectrophotometer and calibration tile at the customer’s request. It is then the customer’s responsibility to return the used spectrophotometer and its associated calibration tile back to Epson.

This exchange program is offered at the customer’s expense and can be initiated by contacting Epson Customer Support at (562) 276-1305.

Where To Get Help

Epson provides technical support and information on the installation, configuration, and operation of professional printing products through the Epson Preferred Limited Warranty Plan. Dial (888) 377-6611, 6 AM to 6 PM, Pacific Time, Monday through Friday. Days and hours of support are subject to change without notice.

Visit Epson’s support website at www.epson.com/support (U.S.) or www.epson.ca/support (Canada) and select your product for solutions to common problems. You can download drivers, firmware, and documentation, get FAQs and troubleshooting advice, or e-mail Epson with your questions.

SM

Tip: Have your printer and SpectroProofer serial numbers and proofs of purchase ready before calling Epson.

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26 | Specifications

General

Temperature Operation: 50 to 95°F (10 to 35°C)

Storage (packed): –4 to 140°F (–20 to 60°C); less than 120 hours at 140°F (60°C); less than 1 month at 104°F (40°C)

Storage (unpacked): –4 to 104°F (–20 to 40°C); less than 1 month at 104°F (40°C)

Humidity Operation: 30 to 80% without condensation

Storage (packed): 5 to 85% without condensation

Storage (unpacked): 5 to 85% without condensation

Quality range Temperature: 68 to 78.8°F (20 to 26°C)

Humidity: 35 to 65%

Weight(without spectrophotometer)

44" SpectroProofer: Approx. 29.8 lb. (13.5 Kg)

24" SpectroProofer: Approx. 19.8 lb. (9.0 Kg)

Dimensions 44" SpectroProofer:60.0 (W) 7.8 (D) 10.6 (H) in.1295 (W) 199 (D) 270 (H) mm

24" SpectroProofer: 31.0 (W) 7.8 (D) 10.6 (H) in.787 (W) 199 (D) 270 (H) mm

Spectrophotometer

Product model X-Rite® ILS30EP

Measurement geometry condition

0° / 45° ANSI / ISO 5.4

Measurement aperture 3.55 mm diameter

Source of light Gas Pressure tungsten

Spectrum Measurement: 16 points Output: 31 points

Angle of field 2° / 10°

Source of light type A, C, D50, D55, D65, D75, F2, F7, F11, F12

Spectrum wavelength area 400 to 700 nm

Specifications

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Specifications | 27

Measurement range 0 to 150% R (reflection)

Repetition precision Max 0.2 dE cmc (white tile)

Max 0.8 dE cmc (black tile)

Instrument error Ave 0.5 dE cmc (12BCRA tile ILS30EP standard)

Ave 1.0 dE cmc (12BCRA tile ILS30EP standard)

Electrical

Rated voltage AC 100 to 240 V

Input voltage range AC 90 to 264 V

DC output(for ILS30EP)

5.5 V 1.0 A

Rated frequency range 50 to 60 Hz

Input frequency range 49.5 to 60.5 Hz

Rated current 44" SpectroProofer:24" SpectroProofer:

0.3 A/100 V0.25 A/100 V

Power consumption 44" SpectroProofer:

24" SpectroProofer:

Approx. 10.5 W

Approx. 5.0 W in Ready Mode

Approx. 3.5 W in Sleep Mode

Approx. 8.5 W

Approx. 5.0 W in Ready Mode

Approx. 3.5 W in Sleep Mode

Standards and approvals

Safety UL60950-1CAN/CSA-C22.2 No.60950-1

EMC FCC Part 15 Subpart B Class BCAN/CSA-CEI/IEC CISPR 22 Class B

Spectrophotometer (continued)

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28 | Notices

Important Safety Instructions

Read all of these instructions before using your product. Also be sure to follow all warnings and instructions marked on the product.

• Do not block or cover the openings in the product’s cabinet.

• Do not insert objects through the slots. Take care not to spill liquid on the product.

• Use only the type of power source indicated on the product’s label.

• Use only the power cord that comes with the product. Use of another cord may result in fire or electric shock.

• This product has its own power system, separate from and in addition to the printer’s power system. There is a risk of electric shock unless all the power cables are unplugged prior to maintenance.

• Except as specifically explained in your documentation, do not attempt to service the product yourself.

• Unplug the product and refer servicing to qualified service personnel under the following conditions: The power cord or plug is damaged; liquid has entered the product; the product has been dropped or the cabinet damaged; the product does not operate normally or exhibits a distinct change in performance.

• The product is heavy and unwieldy. Have two people unpack or carry the product.

FCC Compliance Statement

For United States Users

This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses, and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio or television reception. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause interference to radio and television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures:

• Reorient or relocate the receiving antenna.

• Increase the separation between the equipment and receiver.

• Connect the equipment into an outlet on a circuit different from that to which the receiver is connected.

• Consult the dealer or an experienced radio/TV technician for help.

Notices

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Notices | 29

WARNING

The connection of a non-shielded equipment interface cable to this equipment will invalidate the FCC Certification of this device and may cause interference levels which exceed the limits established by the FCC for this equipment. It is the responsibility of the user to obtain and use a shielded equipment interface cable with this device. If this equipment has more than one interface connector, do not leave cables connected to unused interfaces. Changes or modifications not expressly approved by the manufacturer could void the user’s authority to operate the equipment.

For Canadian Users

This Class B digital apparatus complies with Canadian ICES-003.

Cet appareil numérique de la classe B est conforme à la norme NMB-003 du Canada.

Warranty

Important Notice: This Limited Warranty contains important legal Terms and Conditions, including an arbitration provision. Please review carefully.

Welcome and Congratulations

Congratulations on your purchase of the Epson SpectroProofer 24 or 44 Spectrophotometer.

Your product is designed to provide consistent, high-quality output in the color inkjet printing environment. To ensure your complete satisfaction with its performance, Epson is pleased to include the Epson PreferredSM Limited Warranty described in this document.

This Limited Warranty includes priority toll-free technical phone support and other services as noted under the “Limited Warranty for Commercial Products.” Should you have a question or experience a problem with your Product, simply call the exclusive Epson Preferred toll-free number and select the technical support option as described in this booklet. Please have your serial number available for the technical support specialist. Since it’s an exclusive number, your call will be answered promptly.

Once again, congratulations and welcome to the Epson Preferred Family.

For Epson Preferred Technical Support

Follow these easy steps to obtain technical support.

Step 1: Have your serial number available.

Step 2: Call toll-free (888) 377-6611.

Step 3: Follow the voice prompt instructions.

Step 4: Be prepared to work with the Technical Support Specialist to diagnose the problem.

Operating Hours: Currently Monday through Friday, 6 AM to 6 PM Pacific Time (subject to change)

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30 | Notices

Limited Warranty for Commercial Products

A. What Is Covered: Epson America, Inc. (“Epson”) warrants to the first end-user customer that the Epson SpectroProofer 24 or 44 Spectrophotometer (“Product”) covered by this limited warranty statement, if purchased and used in the United States, Canada, or Puerto Rico, will conform to the manufacturer’s specifications and will be free from defects in workmanship and materials for a period of one (1) year from the date of original purchase (“Warranty Period”) (proof of purchase required). This warranty is not transferable.

B. What Epson Will Do To Correct Problems: Should your Epson SpectroProofer 24 or 44 Spectrophotometer product prove defective during the Warranty Period, please call the toll-free Epson Preferred support line identified in this booklet. This line will be answered during Epson’s regular support hours (currently 6:00 AM to 6:00 PM Pacific Time, Monday through Friday - subject to change). When you call, please be prepared to provide the service technician with Proof of Purchase information including the unit serial number and original date of purchase. You may also need to provide proof of purchase if warranty coverage cannot be verified by the serial number. The call center agent technician will provide telephone diagnostics to determine whether your product needs repair. The technician will provide additional instructions about the program at the time this service is being set up. At its sole discretion, Epson may elect to exchange the unit, ship replacement components or dispatch for On-Site Response. For highlights of the programs, please see “On-Site Response” and “Product Exchange.” Exchange units and parts assume the remaining warranty period of the original device covered by this limited warranty. When service involves the exchange of a product or its parts, the items replaced become the property of Epson. The replacement unit and parts may be new or remanufactured to Epson standards. Please see below for highlights of the service program offered.

C. On-Site Response: If Epson determines that a warrantied hardware defect requires repair and you are within Epson’s on-site service territory, an Epson Authorized Servicer will be contacted to make the repair at your facility. Epson will usually dispatch repair parts and a technician to your location for the next business day if determination that repair is required occurs prior to 1:00 PM Pacific Time. If that determination is made after 1:00 PM Pacific Time, dispatch will usually be for the second business day. An adult must be available to accept the parts delivery and be present at all times while a technician is on-site. Epson’s shipment of service parts does not imply that replacement is required.

D. Product Exchange: Epson may, at its sole discretion, elect to replace a product or parts that for whatever reason are diagnosed as defective. Under these circumstances, Epson will replace the product with the same or a comparable product refurbished to the Epson standard of quality. (The replacement product will not include promotional materials, accessories, stands, documentation, manuals, software, or cables.) The customer must be able to receive, unpack, and install the replacement Product, and prepare the defective Product for return shipment by following the procedures described in the user manual or documentation provided by Epson.

The repacked defective Product will be picked up by a carrier designated by Epson. If the defective product is not returned within seven (7) business days of receipt of the replacement Product, the customer will be invoiced at the price of the replacement Product. If the unit is returned damaged because you have not properly packed or shipped it, you will be billed for the damage. It is your responsibility to unpack, re-install optional components, and set up the exchange Product at your location. Epson does not cover damage caused by improper installation.

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Notices | 31

E. What This Warranty Does Not Cover: This warranty does not cover damage to the Epson product caused by parts or supplies not manufactured, distributed or certified by Epson. Consumables, supplies, accessories, other expendable items such as rollers or pads, and items identified as being replaceable by the user in the User’s Guide/documentation, are not covered under this warranty. Consumables are items that wear out under normal use and must be replaced by the end user as needed. Other items that are not covered are excluded below.

1. Standard Exclusions:

a. Any damage caused by misuse, abuse, improper installation, neglect, failure to maintain, improper packing or shipping, disasters such as fire, flood, lightning, improper electrical currents, software problems, or interaction with non-Epson products.

b. Any damage, maintenance or service arising from excessive or continuous use.

c. Any damage caused by, or any service for, third-party software, applications, parts, components or peripheral devices added to the product after its shipment from Epson, such as, dealer or user-added boards, components, or cables.

d. Any damage caused by installing the Product next to a heat source or directly in the path of an air vent or air conditioner.

e. Service when the Product is used outside the U.S., Canada, or Puerto Rico.

f. Service where the Product label, logo, rating label, or serial number has been removed.

g. Any damage from service performed by other than an Epson Authorized Servicer.

h. Any service or replacement of consumable items or maintenance consumables, such as, ink cartridges, ink supply units, ink packs, pick-up rollers, ADF rollers.

i. Any cosmetic damage or wear to product casings or covers.

j. Any color change or fading of printed media, garments, or reimbursement of materials or services required for reprinting.

k. Any product or parts purchased as used, refurbished, or reconditioned.

l. Any damage caused by using improper packaging materials or improper packaging and shipping when returning a product for repair or replacement. You will be invoiced for such shipping damages to product.

2. Product Specific Exclusions:

a. Any damage caused by improper use, neglect or improper performance of user-level maintenance as documented in the Setup and Maintenance Guide. See the Maintenance section of your Setup and Maintenance Guide for in-depth maintenance instructions.

b. Reimbursement of materials or Services required for reprinting the output as a result of incorrect calibration of the SpectroProofer device.

Note: If a claimed defect cannot be identified or reproduced in service, you will be held responsible for costs incurred.

F. DISCLAIMER OF WARRANTIES: EPSON’S SOLE AND EXCLUSIVE LIABILITY AND YOUR EXCLUSIVE REMEDY FOR BREACH OF WARRANTY SHALL BE LIMITED TO EITHER, AT EPSON’S OPTION, REPAIR OR REPLACEMENT AS SET FORTH ABOVE. THE WARRANTY AND REMEDY PROVIDED ARE EXCLUSIVE AND IN LIEU OF ALL OTHER EXPRESSED OR IMPLIED WARRANTIES INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT. SOME LAWS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES. IF THESE LAWS APPLY, THEN ALL EXPRESS AND IMPLIED WARRANTIES ARE LIMITED TO THE WARRANTY PERIOD IDENTIFIED ABOVE. UNLESS STATED HEREIN, ANY STATEMENTS OR REPRESENTATION MADE BY ANY OTHER PERSON OR FIRM ARE VOID. SOME STATES DO NOT ALLOW LIMITATIONS ON HOW LONG IMPLIED WARRANTIES LAST, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

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G. EXCLUSION OF DAMAGES; EPSON'S MAXIMUM LIABILITY: IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR ANY SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES OR ANY LOST PROFITS, COST OF SUBSTITUTE EQUIPMENT, DOWNTIME, CLAIMS OF THIRD PARTIES, INCLUDING CUSTOMERS, OR INJURY TO PROPERTY, RESULTING FROM THE USE OR INABILITY TO USE THE EPSON PRODUCT, WHETHER RESULTING FROM BREACH OF WARRANTY OR ANY OTHER LEGAL THEORY. IN NO EVENT SHALL EPSON OR ITS AFFILIATES BE LIABLE FOR DAMAGES OF ANY KIND IN EXCESS OF THE ORIGINAL RETAIL PURCHASE PRICE OF THE PRODUCT. SOME STATES DO NOT ALLOW EXCLUSION OR LIMITATION OF INCIDENTAL OR CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATIONS MAY NOT APPLY TO YOU.

H. Disputes, Arbitration, Governing Laws:

1. Both you and Epson agree that any controversy or claim arising out of or relating to Epson products or services or this agreement, shall be resolved by arbitration on an individual, non-class, non-representative basis, rather than in court. The arbitration shall be governed by the rules of JAMS that are in effect when the arbitration is filed, excluding any rules that permit arbitration on a class or representative basis and under the rules set forth in this agreement. The arbitrator, and not any federal, state, or local court or agency shall have the exclusive authority to resolve any dispute relating to the interpretation, applicability, enforceability, or formation, including but not limited to, any claim that all or any part is void or voidable. JAMS rules are, available at http://www.jamsadr.com or by calling 1-800-352-5267. Disputes shall be resolved by a single neutral arbitrator, and both parties shall have a reasonable opportunity to participate in the selection of the arbitrator. If you wish, you may appear at the arbitration by phone. The arbitrator is bound by the terms of this agreement.

2. Pre-Arbitration Steps and Notice. Before submitting a claim for arbitration, you agree to try, for sixty (60) days, to resolve any dispute informally by contacting us at [email protected]. Please include your name, address and contact information, the facts giving rise to the dispute, and the relief requested. You agree to act in good faith to resolve the dispute, but if you and Epson do not reach a resolution within the sixty (60) days, you may commence an arbitration.

3. Opt-out. You may elect to opt-out (exclude yourself) from the final, binding, individual arbitration procedure and waiver of class and representative proceedings specified in this agreement by sending a written letter to Epson America, Inc., ATTN: Legal Department, 3840 Kilroy Airport Way, Long Beach, CA 90806, within thirty (30) days of your purchase of the Epson products and/or services that specifies (i) your name, (ii) your mailing address, and (iii) your request to be excluded from the final, binding individual arbitration procedure and waiver of class and representative proceedings specified in this Section H. In the event that you opt-out consistent with the procedure set forth above, all other terms shall continue to apply, including the requirement to provide notice prior to litigation.

4. There is no judge or jury in arbitration and your grounds for appeal are limited, however, the arbitrator is empowered to grant relief and award you the same damages as a court could, including declaratory or injunctive relief. Judgment on the arbitration may be entered in any court having jurisdiction.

5. Notwithstanding the foregoing, you may bring an individual action in a small claims court of your state or municipality if the action is within that court’s jurisdiction and is pending only in that court.

6. Notwithstanding the foregoing, we also both agree that you or we may bring suit in court to enjoin infringement or other misuse of trademark, patent infringement, copyright, or trade secret.

7. Any action must be brought within one (1) year of the expiration of the warranty.

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8. If any provision in this Section H is found to be unenforceable, that provision shall be severed with the remainder of this Agreement remaining in full force and effect. The foregoing shall not apply to the prohibition against class or representative actions. This means that if Section (9) (below) is found to be unenforceable, the entire Section H (but only Section H) shall be null and void.

9. We each agree that any dispute resolution proceedings will be conducted only on an individual basis and not in a class, consolidated or representative action.

10.This Section H is governed by the Federal Arbitration Act.

I. Other Provisions:

1. Other Rights You May Have: This warranty gives you specific legal rights, and you may also have other rights which vary from jurisdiction to jurisdiction. Some jurisdictions do not allow limitations on how long an implied warranty lasts, or allow the exclusion or limitation of incidental or consequential damages, so the above limitations or exclusions may not apply to you.

2. Warranties in Canada: In Canada, warranties include both warranties and conditions.

3. Governing Law: Except for any claims subject to arbitration pursuant to Section H, you and Epson agree that the law of the state where you reside shall govern.

4. Venue: Except for claims subject to arbitration pursuant to Section H, in the event of a dispute you and Epson both consent to the jurisdiction of your state of residence or, if none, then of the courts in Los Angeles County, California.

All rights reserved. No part of this publication may be reproduced, stored in a retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, without the prior written permission of Seiko Epson Corporation. The information contained herein is designed only for use with these Epson printers. Epson is not responsible for any use of this information as applied to other printers.

Trademarks

EPSON, SureColor, SpectroProofer, and Epson Stylus are registered trademarks, and EPSON Exceed Your Vision is a registered logomark of Seiko Epson Corporation.

Epson Preferred is a service mark of Epson America, Inc.

X-Rite is a registered trademark of X-Rite, Inc.

General Notice: Other product names used herein are for identification purposes only and may be trademarks of their respective owners. Epson disclaims any and all rights in those marks.

This information is subject to change without notice.

Legal Notices

Neither Seiko Epson Corporation nor its affiliates shall be liable to the purchaser of this product or third parties for damages, losses, costs, or expenses incurred by purchaser or third parties as a result of: accident, misuse, or abuse of this product or unauthorized modifications, repairs, or alterations to this product, or (excluding the U.S.) failure to strictly comply with Seiko Epson Corporation’s operating and maintenance instructions.

Seiko Epson Corporation shall not be liable for any damages or problems arising from the use of any options or any consumable products other than those designated as Original Epson Products or Epson Approved Products by Seiko Epson Corporation.

© 2018 Epson America, Inc., 2/18 CPD-55347

Documents

Setup and Maintenance - files.support.epson.com