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Sessions Agenda

AclaraConnect2017

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Monday, April 10 (Pre-Conference Training)_____________________________________________________________________________________________________________________________________________________________________________________________________________________________

TIME SESSION SPEAKER

1:00 PM-5:00PM STAR Meter Transmission Unit (MTU) Installation, Wiring, and ProgrammingGordon Van Metre, Technical Training Specialist, Aclara

This hands-on STAR course is designed to provide the attendee a working knowledge of best practices for MTU to water meter wiring connections, installation, and programming in exterior and interior conditions.

Data Collector Unit (DCU) Maintenance - Basic Configuration Steve Mehallo, Technical Training Specialist, AclaraThis hands-on STAR course is designed to provide the attendee a working knowledge of best practices for DCU hardware/configuration maintenance in accordance with Aclaras DCU Hardware Installation Checklist and DCU Field Guide.

iiDEAS Platform - Intro to and Basic OperationThis session will cover the basics of iiDEAS (Intelligent Infrastructure: Data, Efficiency, Analytics and Services) along with navigation, the CustomerService Representative (CSR) web portal, alerts and messaging, advanced charting, reporting, the dashboard, and importing/exporting.

Tuesday, April 11_____________________________________________________________________________________________________________________________________________________________________________________________________________________________

TIME SESSION SPEAKER

8:00AM-9:00AM Welcome, The Road Ahead Allan Connolly, President and CEO, AclaraKeynote: Be a Game Changer Peyton Manning, Two-Time Super Bowl Champion

10:45AM-11:45AM Understanding Synergize RF System Design Todd Ellis, Product Manager, Electric, AclaraIt is relatively easy to install an electric meter, but there is a lot of work needed to plan and deliver a RF AMI system. Learn how Aclara plans its system deployments and how consideration is given to propagation and infrastructure placement.

Electric Product Roadmap / The Future of AMI Lily Ho, VP, Product Management, Product Mktg/Bus Dev and Reg, AclaraIn this session Aclara will provide information on whats new and whats planned with Aclara electric solutions. Also join industry experts in a discussion of where AMI is headed, including smart infrastructure capabilities.

Winning with ZoneScan Leak Detection - A Customers Story Cindy Daugherty, Product Manager, AclaraCome to hear what customers have found with their distribution leak detection. Specific areas of focus include planning considerations, deployment results and how they developed their ROI.

Metrum Cellular Solutions Mark Thompson, AclaraJoin us as Aclara presents tried-and-true examples of how electric customers are utilizing the Synergize Metrum Cellular solution and thebenefits they get from this technology. You will learn about the Metrum solution for commercial electric metering, voltage reduction and more.

Introducing the New Aclara Connect Kristine Lavelle, Director, Customer Service, AclaraDuring this session we will introduce the new and improved Aclara Connect, Aclaras customer community portal. Discover the knowledge and collaboration available to you in an easy to use format. Aclara University.

Water Energy Nexus Jim Hawley, Dewey Square GroupUtility operators have traditionally treated water and energy as two separate issues, and energy and water systems have been developed and managed separately. Water utilities are increasingly focusing on the water energy nexus. The challenges and opportunities lie in optimizing energy efficiency in water production, delivery and wastewater treatment and optimizing water efficiency in energy production.

SIS Product Roadmap Dave Rubin, Product Marketing/Water, AclaraAclara is committed to becoming the leading provider of Smart Infrastructure Solutions to the Utility space. With several developments underway and a variety of customer engagements we are well on our way. Come hear about our near-term offerings and where Aclara intends to take our market-leading AMI/SIS/Smart Network.

Meter Vision / Product Roadmap Guy Lafond, VP, North American Meters, AclaraHave a look into the future of Aclara Meter Solutions. Hear from the Product Experts and find out what products are being considered for future release. Have a chance to provide real time feedback to Product Managers.

1:00PM-2:00PM Improving Electric Distribution Reliability with Fault Detection and Localization Mak Tarnoff, Sr. Director Strategic Marketing, AclaraLearn from Tideland EMC how Fault Detection and Localization has improved their system reliability, reduced cost, increase member satisfaction, and enhanced safety. See a live demo on how they use Fault Detection and Localization and participate in a discussion of their experiences and benefits they have received.

STAR AMI Roadmap Josh Chaise, Director, Product Management, Product Marketing/Gas, Aclara In this session Aclara will provide information on whats new and whats planned with the STAR Network software and hardware. Also join industry experts in a discussion of where AMI is headed, including smart infrastructure capabilities.

Grid Monitoring Roadmap Kevin Corcoran, AclaraIn this session Aclara will provide information on whats new and whats planned with Aclara grid monitoring solutions.

STAR NCC Software: Software Features and Hosting Solutions for Water Customers Adam Marks, Sr Technical Product Manager CE, AclaraIn this session, water customers can learn about the features and value provided by the latest version of the NCC software. Learn about software hosting services and how this solution may have benefits for your organization, compared to an on-premise installation. The hosted solution also provides built-in positioning to adopt Aclaras latest software features and smart infrastructure solutions.

Hackers, Malware, and Phishing, Oh My! A non-Technical Overview of Cyber Security Threats and Lesson Learned Brendan Johnson, Columbia REA

What is this weird email Wait! Dont click that link. NO! You have been hacked! Columbia REA Database Administrator, Brendan Johnson, will share real world examples of where security culture has come up short, discuss threats your office personnel could face and provide tools for being better equipped. The session will also cover information about the high stakes game of cybersecurity in the utility setting and what everyday users can do to protect themselves and their company.

How Aclara Changed the Game Since 2016; a Review of Product Enhancement for Water and Gas Cindy Daugherty, Product Manager, Aclara and Dave Rubin, Product Marketing/Water, Aclara

Are you ready to take advantage of the latest enhancements to your STAR Network? Lets hear what is available to improve your game, give you more control over your AMI System with more data, improved reception and smart infrastructure.

MeterMateTM Software Kenneth Grant, Sr Technical Application Engineer, Sales, Aclara and Erik Larabee, Sr Technical Application Engineer, AclaraGet an overview of the MeterMateTM Communications/Programming Software and an introduction to the concepts and directions that shape our metering solutions. Learn about the full capability that is available in the MeterMateTM Suite.

1:00PM Leaders in Consumer Engagement: Rethinking the Customer JourneyA panel of industry leaders in Consumer Engagement will discuss innovative technologies, emerging consumer trends, and novel program designs that are shaping the future of how utilities approach engagement with their customers. Join Patty Durand, President & CEO of the Smart Grid Consumer Collaborative, who will discuss leading market research on consumer preferences and expectations, Bruce Townson, CEO of Ecotagious, a market leader developing new ways to engage consumers through data science, and Estee Castillo from Southern California Gas, who will share how they have approached consumer engagement with their customers.

2:15PM-3:15PM Aclara Grid Monitoring Platform Overview Kevin Corcoran and Tim Figura, Sr Sales Engineer, Smart Grid, AclaraFor customers not familiar with the newest addition to the Aclara family, this session provides an overview of the Aclara Grid Monitoring Platform(formerly Tollgrade LightHouse). The session will give an overview of the sensing & software components of the solution, provide a high level overview of applications such as fault location and substation monitoring, and will provide a demo of the SMS software.

RF Electric Overview and Operation Mark Fredebaugh, Tech Services/Training and Pub, AclaraThis session will cover the various facets of the RF Electric network such as the overall network operation, the end point functions and capabilities, the DCU functions and capabilities, the basics of the iiDEAS system, basics of RF Propagation and the overall end-to-end system security.

The Optimal AMI Solution - The Best Fit for Your Utilitys Needs Lily Ho, VP, Product Management, Product Mktg/Bus Dev and Reg, AclaraSometimes one size does not fit all. Learn how each AMI technology is best suited for certain geographical and density parameters and how a combination of technologies could be the best solution for your utilitys growing and evolving needs.

TWACS for Engineering Analysis Kim Ramsell, Tillamook PUDJoin Kim Ramsell with Tillamook PUD to learn how TWACS can be used as an Engineering tool to monitor voltages, power factor and communication.She will also discuss how to resolve phase discrepancies between TWACS and GIS.

Introduction to iiDEAS, TNS Forms Migration and Value Added Modules Paul Cole , Product Marketing CE, Aclara, and Kristy Lavelle, AclaraDuring this session You will learn about iiDEAS functionality, including: messaging/alerts, dashboard, GIS, and CSR. We will provide an overview of the Optional Value Added Modules. You will learn about our TNS forms migration project, and how to access the test site.

Propensity to Pay: Valors Cutoff Predictives Janani Mohanakrishnan, Valor Water AnalyticsPredicting customer non-payment and targeting these customer segments through specific messaging allows utilities to reduce potential cutoffs and save on operational and customer service costs. This presentation will discuss how Valor have been able to segment and identify high risk of non-payment customers, and work with utilities to actively alert, and reduce the percentage of delinquency across several utility service areas.

Being a Team Player - The Value of Sharing an AMI Network Dave LaJeunesse , Regional Sales Manager - Water, Sales/WaterDo you ever wonder if there is value in sharing your AMI infrastructure? Come to hear a case study discussing the benefits and ROI of a Shared AMI Network from Aclara customers.

Metering Basics Carl Chermak, Sr Technical Application Engineer, Aclara and Will Elliott, Sr Technical Application Engineer, Aclara This session is designed for attendees who may not be familiar with electricity meters who want to gain a basic understanding of meter design and operation.

4:00PM-5:00PM Metrum 101 David Simmons, Sr Technical Support Engineer, Aclara and Ryan Owrey, Technical Support Engineer, Tech Services, AclaraThis session will cover a general overview of the Metrum Cellular solution, supported meters and basic troubleshooting.

A SaaS Approach to Apparent Loss Management: Valors Hidden Revenue Locator & Aclara AMI Steve Birndorf, Valor Water AnalyticsWater loss control programs are gaining momentum across utilities due to drivers like regulatory compliance, revenue risk management needs, operational efficiency and customer satisfaction. Valors Hidden Revenue Locator is a SaaS solution to apparent water loss management, and leverages AMI hourly usage and monthly billing data to provide ongoing support on indicators like Meter Under-registration, Leaks, Read Errors etc. This presentation will demonstrate the solution, and describe how utilities have been able to obtain water and revenue savings through systematic apparent loss management.

Substation Monitoring and Asset Management with Aclaras Grid Monitoring Platform Kevin Corcoran and Tim Figura, Sr Sales Engineer, Smart Grid, Aclara

Learn about the capabilities of the Aclara Grid Monitoring Platform to provide substation monitoring at a fraction of the cost of traditional SCADA monitoring solutions, as well as solutions to monitor capacitor banks, reclosers and voltage regulators. Hear firsthand examples of how the solution has been used at other utilities.

Technology Evolution of Powerline Communication - Stand Alone and Deployment with Synergize RF David Rieken, Chief Data Scientist, Aclara

Aclara scientists will review the unique capabilities of Powerline Communications and why it is a must have technology for achieving dynamic electric system awareness. Learn how it will drive system optimization and device level predictive and preventive diagnostics to improve reliability and reduce cost. The application for both stand-alone PLC and in deployment with Synergize RF systems will be fully discussed.

iiDEAS Value Added Modules Paul Cole, Product Marketing CE, AclaraThis session will go in depth in the range of Value Added Modules available such as Loss and Transformer Analysis and Advanced Visualization.

ZoneScan Steve Mehallo,Technical Training Specialist, AclaraLearn the principles behind how ZoneScan operates and detects leaks as well as how the product functions within the STAR network.

Water Regulatory Panel Kara Saul RinaldiClean Water Act, EPA, Water Pollution, Consent Decrees - what does it all mean? Listen to an industry expert talk about the latest developments around the CWA and answer your questions.

6:00 - 9:00 PM AclaraConnect New Orleans PartyReception

Wednesday, April 12_____________________________________________________________________________________________________________________________________________________________________________________________________________________________

TIME SESSION SPEAKER

9:15AM-10:15AM Value of Linking Outage Management with Fault Detection and Localization Mak Tarnoff, Sr. Director Strategic Marketing, AclaraThis panel of OMS providers will review the benefits of integrating Aclaras Fault Detection and Localization with each of their products.The panel will include product managers from Milsoft, NISC, Futura, and dataVoice.

Optimizing STAR System Performance Benjamin Dedic, System Operations Specialist, Aclara and James Spolar, Technical Support Engineer, AclaraThis session is designed to outline recommended checks to help continually monitor STAR Network components and ensure continued accuracy and proper operation for optimizing the STAR network.

iiDEAS 101 - Substations Felix Rodriguez , Manager, Technical Support - Latin America, AclaraLearn how to add and manage substations, set/check the SCE date and time, view and manage SCE notifications, create and manage city substations, manage equipment and download SCE firmware all from within the new iiDEAS TWACS AMI screens.

Managing the Game of Water Loss through Monitoring and Analytics Gtermann AG and Valor Water AnalyticsCome to hear about different methods to manage water loss and minimize your revenue loss using regular monitoring and data analytics from industry experts. The more data you have the greater chance you will win the game. Gain insights on your real and potential losses.

RF Security Update Todd Ellis, Product Manager, Electric, and Tim Dierking, AclaraThis session will discuss Aclaras security approach for its Synergize RF products. Discussions will include how Datagram Transport Layer Security works and how it is implemented in Aclaras products.

Gas Roundtable Josh Chaise, Director, Product Management, Product Marketing/Gas, Aclara

Gas Utilities have a wealth of knowledge and experience and share many issues. Getting Aclara users together in a peer to peer discussion (along with Aclara experts) is a great way to share problems, solutions, and ideas on how to better utilize Aclara products.

Substation Communications Equipment Troubleshooting 101 (Beginner) Gil Kraus , Technical Training Specialist, AclaraThis is a great session for those new to TWACS substation communications equipment (SCE) and anyone looking to supplement their knowledge of the subject. The primary focus will be troubleshooting common issues within the SCE.

STAR End-to-End Data Flow Benjamin Dedic, System Operations Specialist, Aclara and James Spolar, Technical Support Engineer, AclaraThis session focuses on how the data ends up in your billing system. Learn how the data flows from the handheld device to the Meter Transmission Unit (MTU), to the Data Collector Unit (DCU), and back to the Network Control Computer (NCC). You are sure to walk away with more confidence in understanding how your AMI system really works.

10:45AM-11:45AM Care for Aging SCE Jason McClanahan, Sr Technical Application Engineer, AclaraWith a little attention, your SCE will continue to function flawlessly for a number of years. This is a session for you to learn tips and tricks for maintaining those veteran SCEs. We will share specific things to look for, many of which are not necessarily covered in the manuals.

Fault Detection and Location with Line Sensors Kevin Corcoran , Director, Product Mktg/Bus Dev and Reg, Aclara and Tim Figura, Sr Sales Engineer, Smart Grid, Aclara

Learn how to utilize the Aclara Grid Monitoring Platform for fault location and improving reliability. Usage scenarios include improving worst feeders, troubleshooting worst feeders, troubleshooting and broad based monitoring with line sensors. Hear firsthand examples of how the solution has been used at other utilities.

iiDEAS Cellular Overview David Simmons, Sr Technical Support Engineer, Aclara and Ryan Owrey, Technical Support Engineer, Tech Services, AclaraDuring this session we will dive into the iiDEAS software solution for cellular.

TWACS TNS\OC Troubleshooting Gil Kraus , Technical Training Specialist, AclaraWe will cover the most common TWACS issues and their associated resolutions. This session will leave you prepared to tackle many of your operational questions and challenges.

NCC 7.6 Setup and Operation Steve Mehallo, Technical Training Specialist, AclaraThis session will cover the end to end process, both in hardware and software for the new features and functions of the Series 3400 MTUs along with the NCC version 7.6.2 software.

Gas Pipeline Safety Panel Kara Saul RinaldiNew federal and state regulations are under consideration driven by several recent high visibility / high impact pipeline leaks and explosions,increasing threat from terrorist and criminal activities, and increased methane emissions from pipeline infrastructure as a result of increased domestic natural gas production & usage.

iiDEAS 101 - Device Discovery & Management and Switch Operations Keith Steding, Lead Software Support Engineer, AclaraLearn how to add and manage all TWACS devices, review read history, associated equipment, port information. You will also learn how to manage switch operations, review switch history and alerts. All items will be done from within the new iiDEAS TWACS AMI screens.

Daily Operations of STAR NCC Gordon Van Metre, Technical Training Specialist, AclaraIf you wonder whether or not your daily work checklist covers everything, and you are curious what your peers do, this session is for you. Aclara Support will also have recommendations for you. Learn new ways of doing things and how to simplify your work.

1:00PM-2:00PM STAR MTU Troubleshooting Gordon Van Metre, Technical Training Specialist, AclaraThis course is designed for AMI Supervisors and/or Installers using the MTU installation requirements Technical Brief and the Water MTU Field as a reference for best practices for installing/troubleshooting STAR Water MTUs.

Data Mining during an AMI DeploymentThis session will focus on Aclaras data collection techniques and best practices to use during an AMI deployment.

Optimizing STAR System Performance (repeated from 9:15 a.m. Wednesday) Benjamin Dedic, System Operations Specialist, Aclara and James Spolar, Technical Support Engineer, Aclara

This session is designed to outline recommended checks to help continually monitor STAR Network components and ensure continued accuracy and proper operation for optimizing the STAR network.

1:00PM-5:00PM Aclara Meter TrainingThe skills learned through our Aclara Meter Training Session will maximize your organizations potential by ensuring a skilled workforce that is able to work more effectively. Aclara Meter Training Session includes live demonstrations, situational experiences, and hands-on instruction by our team of metering experts with a focus on using MeterMate Software Suite. This 12 hour session is a compressed version of the 4 day Aclara Meter School.

Optimizing TWACS System Performance Felix Rodriguez, Manager, Technical Support - Latin America, AclaraAttend this session to learn the tips and tricks to have your TWACS system operating as efficiently as possible. You will learn what to check and what changes to make to attain a higher level of optimization and in the end, get more out of the current system.

NCC 7.6 Advanced Training Mark Fredebaugh, Tech Services/Training and Pub, AclaraThis session will cover some advanced parts of the NCC UI, various elements of the NCC and items accessible via the NCC desktop (i.e. STAR Configuration, Polaris) and several of the important backend SQL tables within the STAR database.

Water Pressure Monitoring Case Study David Rubin, Product Marketing/Water, AclaraMany utilities have good insight into their water treatment plants and end users consumption, but less knowledge about the performance of their distribution system. Aclara is developing a water pressure monitoring system that Toronto will use to monitor performance throughout its distribution system. Whether for overall system pressure control (reducing overall system pressure yet maintaining minimum pressure decreases leaks, reduces energy costs, and minimizes wear and tear on the infrastructure) or identifying leaks and burst pipes, monitoring water pressure helps the Utility reduce operating costs and deliver safe drinking water consistently and reliably.

iiDEAS 101 - Job Scheduler and Meter Reading Keith Steding, Lead Software Support Engineer, AclaraLearn how to create and manage all jobs from within the all new Job Scheduler. We will also step through monitoring and taking action on currently running jobs, managing demand resets and monitoring non-communicating devices all through the new iiDEAS TWACS AMI screens.

RF Data Collector Unit (DCU) Coverage and Interference Todd Aznavorian, Director Solution Performance and Network Design, Aclara and David Milano, WAN Network Technician, Aclara

During this session we will discuss RF coverage along with ways to identify and help reduce RF interference.

How Data Science Can Elevate Your Customers Experience The widespread adoption of smart metering technology has unlocked new avenues for utilities to provide engaging experiences for their ratepayers. Bruce Townson, CEO of Ecotagious, will demonstrate how his company has employed advanced data science algorithms that leverage AMI and customer data to produce meaningful, personal, and actionable results for their customers

2:15PM-3:15PM iiDEAS Cellular Overview David Simmons, Sr Technical Support Engineer, Aclara and Ryan Owrey, Technical Support Engineer, Tech Services, AclaraDuring this session we will dive into the iiDEAS software solution for cellular.

Cybersecurity - Tactical Approach Jon Watkins, Pioneer RECJon Watkins with Pioneer REC will share programs you can implement within your utility to raise cybersecurity awareness as well as how to technically apply protection within your networks.

In-Building and/or Below Grade RF Survey and Design Glenn Emelko, R&D Fellow, Aclara, and Al Vasquez, AclaraWhen options to close the RF link between endpoints and pole mounted DCUs are exhausted, indoor DCUs may be the solution. Al and his team at SoCal have developed a robust process to survey the property and determine proper placement of one or more indoor DCUs, including antenna location, while being mindful of the cellular backhaul. The end result is an engineered solution, which meets or exceeds the network goals.

TWACS RCE Troubleshooting Brandon Cramer, Technical Training Specialist, AclaraAclara Support will explain the most common TWACS issues and their associated resolutions. Leave better prepared to tackle many of your operational questions.

Introducing the New Aclara Connect (repeated from 10:45 a.m. Tuesday)During this session we will introduce the new and improved Aclara Connect, Aclaras customer community portal. Discover the knowledge and collaboration available to you in an easy to use format. Aclara University.

Lessons Learned: Cooke County ECs Implementation of the Synergize RF Network Todd Ellis, Product Manager, Electric, and Jason Harrison, Aclara, and Neil Hesse, Cooke County EC

Listen to Aclaras first Synergize RF customer and learn about how they implemented the system and overcame obstacles to implement a successful project.

iiDEAS 101 - Tamper & Diagnostics and Engineering Tools Nat Polsing, Sr Technical Support Representative, AclaraLearn how to monitor and take action on tamper and diagnostic flags, review trouble history, and step through the test communication tool all from within the new iiDEAS TWACS AMI screens.

Managing Your Wholesale Power Bill - a G&T Panel Session Mak Tarnoff, Sr. Director Strategic Marketing, AclaraListen to current and future initiatives available or in the making from this panel of Generation and Transmission (G&T) providers. Learn how to better manage your current power bill with existing programs and what is in the works to provide new management opportunities. The legislative, regulatory, and technology implications of Managing your Wholesale Power Bill will be examined.

4:00PM-5:00PM Advances in Cellular Technology for the Utility Industry Mark Thompson, AclaraCellular technology continues to evolve at a rapid pace. In this session you will learn what those changes mean to you. A clear understanding of this technology will help you make future business decisions on upcoming utility initiatives.

DNP3 Architectures and Grid Monitoring Integration with SCADA, DMS, and Historian Tim Figura , Sr Sales Engineer, Smart Grid, Aclara and Dave Maloney, Sr Sales Engineer, Smart Grid, Aclara

The session provides an overview of general approaches to managing larger scale deployments of DNP monitoring points, pitfalls and challenges, and how DNP3 management is handled with the Aclara Grid Monitoring Platform. Examples are shared for several popular SCADA, Historian and DMS systems.

AWWA Water Balance - What Is It and How Can I Use It? Will Jernigan, P.E., Director of Water Efficiency, Cavanaugh, Cindy Daugherty, Product Manager, Aclara

Is water loss changing your game? Come to hear how to identify your losses through the AWWA Standard Water Audit. Learn about differentsources of water loss including whether the source is your distribution network or at the point of service.

Organized Electricity Market Programs to Capitalize Your AMI Investment - an ISO Panel Sessionto Clear the Myths about ISO Market Participation Mak Tarnoff, Sr. Director Strategic Marketing, AclaraLearn from a panel of Independent System Operators about programs available to capitalize on your AMI investment. Electric Market programs from the key markets will be presented and a discussion will follow on how to best take advantage while dispelling the myths about participation.

iiDEAS 101 - Download RCE Firmware Eddie Griesenauer, System Operations Specialist, AclaraLearn how to use the new iiDEAS 3.0 UI to perform remote firmware downloads. A quick review of the latest RCE firmware will make you aware of what is available and you will leave with the knowledge of how to kick off the firmware download, monitor progress and handle exceptions.

iiDEAS 101 - Two-Way Addressing Nat Polsing, Sr Technical Support Representative, AclaraLearn how to define functions and set IDs as well as manage and optimize two-way addresses all from within the new iiDEAS TWACS AMI screens.

SSO Case Study David Rubin, Product Marketing/Water, AclaraSanitary Sewer Overflows (SSOs) and Combined Sewer Overflows (CSOs) pose grave risks to public health, waterways, and wildlife. Preventing SSOs/CSOs is a high priority with the EPA under the Clean Water Act and spills can bring everything from bad publicity to fines to Consent Decrees running into the billions of dollars. Houston is installing an Aclara-based SSO warning system that will help track the performance of their Sewage collection system as well as warn of blockages and potential overflows - in time for proactive correction.

6:00pm to 9:00 PM Game Night: Pub Trivial Competition, Casino Games, and Texas Hold em Tournament

Thursday, April 13_____________________________________________________________________________________________________________________________________________________________________________________________________________________________

TIME SESSION SPEAKER

8:00AM-9:00AM Aclara Meter Training (8:00 a.m. - 5:00 p.m.)The skills learned through our Aclara Meter Training Session will maximize your organizations potential by ensuring a skilled workforce that is able to work more effectively. Aclara Meter Training Session includes live demonstrations, situational experiences, and hands-on instruction by our team of metering experts with a focus on using MeterMate Software Suite. This 12 hour session is a compressed version of the 4 day Aclara Meter School.

Power Quality Chris Prince, Sr Technical Application Engineer, AclaraA review of the fundamentals of Power Quality - from transients to sustained events. This session will introduce the utility-to-consumer compatibility and the related industry standards. Then conclude with a discussion of the unique space that metering resides.

Aclara Grid Monitoring Platform User Round-Table Feedback Session Aclara Grid Monitoring Platform TeamExisting users of the Aclara Grid Monitoring Platform will participate in an open forum to share experiences, best practices and brainstorm/discuss requests for enhancements and additions to the product roadmap.

Enhancements and Improvements for TWACS Networks and Systems Mike Malone, AclaraThis session will summarize and review TWACS system enhancements and how to take advantage of the capabilities and releases at both system and software levels. Future TWACS roadmap considerations will also be reviewed.

Being a Team Player - the Value of Sharing an AMI Network (repeated from 2:15 p.m. Tuesday) Dave LaJeunesse, Regional Sales Manager - Water, Sales/Water

Do you ever wonder if there is value in sharing your AMI infrastructure? Come to hear a case study discussing the benefits and ROI of a Shared AMI Network from Aclara customers.

MeterMateTM Software (repeated from 1:00 p.m. Tuesday) Kenneth Grant, Sr Technical Application Engineer, Sales, Aclara and Erik Larabee, Sr Technical Application Engineer, Aclara

Get an overview of the MeterMateTM Communications/Programming Software and an introduction to the concepts and directions that shape our metering solutions. Learn about the full capability that is available in the MeterMateTM Suite.

iiDEAS 101 - Alternate Paths Brian Saligram, Sr Technical Support Engineer, AclaraLearn how to define alternate paths, issue alternate paths by serial number or grouped and review alternate path history all from within the new iiDEAS TWACS AMI screens.

Water Roundtable David Rubin, Product Marketing/Water, Aclara and Josh Chaise, Director, Product Management, Product Marketing/Gas, Aclara Water Utilities have a wealth of knowledge and experience and share many issues. Getting Aclara users together in a peer to peer discussion(along with Aclara experts) is a great way to share problems, solutions, and ideas on how to better utilize Aclara products.

9:15AM-10:15AM iiDEAS - 101 CST Operations John Gedris, Sr Manager, Technical Support, AclaraLearn how to issue commands and operate your CSTs all from within the new TWACS AMI screens.

Building a Robust RF Network Solution: Lessons, Tips, and Tools Glenn Emelko, , R&D Fellow, Aclara, and Al Vasquez, Aclara Understanding the network deployment challenges after the initial design, and understanding the actual network performance when theDCUs are deployed is important in meeting the customer expectations. When everything goes as planned, wonderful. But when things deviatefrom the plan, what should be done and how should it be approached? In a network the size of SoCal, weve seen just about every possible cornercase, learned a few lessons, and developed a close relationship between Aclara and SoCal in which both teams are engaged in jointly coming up with solutions that are then mutually agreed upon. As an output product of that teamwork, we have developed a set of tips that help us land on solutions quickly, and a set of tools to help understand and visualize the challenges we face.

RF Data Collector Unit (DCU) Coverage and Interference (repeated from 1:00 p.m. Wednesday) Todd Aznavorian, Director Solution Performance and Network Design, Aclara and David Milano, WAN Network Technician, Aclara

During this session we will discuss RF coverage along with ways to identify and help reduce RF interference.

TWACS RCE Troubleshooting (repeated from 2:15 p.m. Wednesday) Brandon Cramer, Technical Training Specialist, AclaraAclara Support will explain the most common TWACS issues and their associated resolutions. Leave better prepared to tackle many of your operational questions.

Understanding STAR Reports Jim Spolar and Brent Smith, AclaraThis session will provide an understanding of what reports are available and how they can be used. A demonstration of configuring reports in various ways for different business reasons is also included.

Joint Water-Gas Analytics: Valors Hot Water Leak Detector & Aclara AMI Janani Mohanakrishnan and Sohaib Alam, Valor Water AnalyticsResidential, Commercial, and Industrial Water End-Use accounts for a significant percentage of total gas and electricity consumption in many states, including California. This presentation will discuss how Valor have been able to leverage gas and water AMI data as part of their joint water-gas analytics for hot water leak detection, and how utilities have been able to obtain water, embedded energy, and GHG benefits through active hot water leak detection and resolution.

iiDEAS 101 - System Scheduler, Roles and Administration Eddie Griesenauer, System Operations Specialist, AclaraLearn the features of System Scheduler, which replaces several TNS forms including the Misc. AMR Scheduler, Batch Job Scheduler and DCSI JobScheduler. Understand roles and how to create users, and overall administrative system management all from within the new iiDEAS TWACS AMI screens.

Grid PMU - Solving the Unsolvable Problems in Electric Grid Management Mak Tarnoff, Sr. Director Strategic Marketing, Aclara and David Rieken, Chief Data Scientist, Aclara

Floating neutrals, deteriorating underground cable, high impedance connections, are just a few of the issues that result in expensive emergency repairs.Learn how the new Grid PMU technology can remotely and automatically identify issues and the locations of these offending asset before they fail.

11:00AM-12:00PM The Optimal AMI Solution - The Best Fit for Your Utilitys Needs (repeated from 2:15 p.m. Tuesday) Lily Ho, VP, Product Management, Product Mktg/Bus Dev and Reg, Aclara

Sometimes one size does not fit all. Learn how each AMI technology is best suited for certain geographical and density parameters and how acombination of technologies could be the best solution for your utilitys growing and evolving needs.

Aclara Grid Monitoring Platform Advanced Training Tim Figura , Sr Sales Engineer, Smart Grid, Aclara, and Dave Maloney, Sr Sales Engineer, Smart Grid, Aclara

Learn from the MVPs and experts to utilize the Aclara Grid Monitoring Platform to its fullest potential. This is a game changer! Much of the session will review use cases and real world examples of using waveform analysis for fault location and predictive analytics. Additional reporting tools for substationmonitoring, imbalances, tracking reliability trends, and monitoring cap banks and reclosers.

Winning with ZoneScan Leak Detection - A Customers Story (repeated 10:45 a.m. Tuesday) Cindy Daugherty, Product Manager, AclaraCome to hear what customers have found with their distribution leak detection. Specific areas of focus include planning considerations, deployment results and how they developed their ROI.

Meter Vision / Product Roadmap (repeated from 10:45 a.m. Tuesday) Guy Lafond, VP, North American Meters, AclaraHave a look into the future of Aclara Meter Solutions. Hear from the Product Experts and find out what products are being considered for future release. Have a chance to provide real time feedback to Product Managers.

Metrum Cellular Solutions (repeated from 10:45 a.m. Tuesday) Mark Thompson, AclaraJoin us as Aclara presents tried-and-true examples of how electric customers are utilizing the Synergize Metrum Cellular solution and the benefits they get from this technology. You will learn about the Metrum solution for commercial electric metering, voltage reduction and more.

Meter Grounding and Wiring Chris Prince, Sr Technical Application Engineer, AclaraA look at the simple principles of grounding and wiring that have critical impact on safety and effective meter operations.

iiDEAS 101 - PROASYS Eric Robinson and Brian Saligram, Sr Technical Support Engineer, Aclara Learn how to schedule voltage reads, blink count reads and outage pings as well as view and take action on the results all from within the new iiDEASTWACS AMI screens.

1:00PM-5:00PM TWACS Meter Integration and Troubleshooting Brandon Cramer, Technical Training Specialist, AclaraAclara University is pleased to offer Meter Integration Training immediately after the 2017 Client Conference. The class is a hands-on, 1.5 day offering that covers integration of the Universal Metering Transponder (UMT-R) and Universal Metering Transponder-Commercial (UMT-C). It involves both the physical integration and use of the Aclara Integration Software. Students will be certified using the FOCUS AL and kV2c meters.

Certified DCU Installation Steve Mehallo, Technical Training Specialist, AclaraThis course is intended for the installer/technician who will be responsible for installing and maintaining STAR system Data Collector Units (DCUs).Assembly and installation of pole-mount, roof-mount, and other DCUs are covered in detail, along with DCU configuration procedures (all versions). Repair and replacement of major components are also discussed. Hands-on field activities can optionally be included in addition to the standard classroom sessions.

Certified Water MTU Installation Gordon Van Metre, Technical Training Specialist, AclaraThis is a two-day course intended for the installer/technician who will be responsible for installing and programming STAR Meter Transmitter Units (MTUs) on water meters. Mounting, wiring, best practices, and use of the STAR Programmer are covered in detail. The course includes classroom sessions, as well as hands-on field application training.

AclaraConnect 2017 Conference Adjourns; Post-Conference Training continues

Friday, April 14_____________________________________________________________________________________________________________________________________________________________________________________________________________________________

TIME SESSION SPEAKER

8:00AM-5:00PM TWACS Meter Integration and Troubleshooting Brandon Cramer, Technical Training Specialist, AclaraAclara University is pleased to offer Meter Integration Training immediately after the 2017 Client Conference. The class is a hands-on, 1.5 day offering that covers integration of the Universal Metering Transponder (UMT-R) and Universal Metering Transponder-Commercial (UMT-C). It involves both the physical integration and use of the Aclara Integration Software. Students will be certified using the FOCUS AL and kV2c meters.

Certified DCU Installation Steve Mehallo, Technical Training Specialist, AclaraThis course is intended for the installer/technician who will be responsible for installing and maintaining STAR system Data Collector Units (DCUs).Assembly and installation of pole-mount, roof-mount, and other DCUs are covered in detail, along with DCU configuration procedures (all versions).Repair and replacement of major components are also discussed. Hands-on field activities can optionally be included in addition to the standard classroom sessions.

Certified Water MTU Installation Gordon Van Metre, AclaraThis is a two-day course intended for the installer/technician who will be responsible for installing and programming STAR Meter Transmitter Units (MTUs) on water meters. Mounting, wiring, best practices, and use of the STAR Programmer are covered in detail. The course includes classroom sessions, as well as hands-on field application training.