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Sessions about to start – Get your RIG on! Ben Cromie Q&A: Send an IM to [email protected] [email protected]

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Sessions aboutto start Get your RIG on!Creating Enterprise-ready Cloud solutions for your organizationBen CromieQ&A: Send an IM to [email protected]

OSS313About this sessionWhich Lync cloud solution is right for your requirementsWhy isnt enterprise telephony available in a cloud?What challenges are service providers facing?How moving to the cloud transforms IT into championsSolve a couple of problems that Lync deployments face, around QoS and redundancy failoverThroughout these topics, hope to reinforce the message that moving to the cloud allows the change in the role of the IT Professional410/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.About the speakerTelephony & networking backgroundPreviously certified in Siemens, Cisco, Nortel voice platformsWorking in IT departments until 2010From telephony to softwareFirst introduced to Microsoft Unified Communications in 1998:Full-time Microsoft specialist since 2007Microsoft Certified Solutions Expert Communications

510/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Creating Enterprise-ready Cloud solutions for your organizationSo in thinking about the key words in the title of this session, some of you may have been at APC last month, where the theme this year was Create IncredibleCreate has come to mean a lot more to my role than it did at the start of my career, because Ive realized that technical knowledge will only get you so farWeve all got hero stories we can tell about our role as IT Professionals610/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.A brief evolution of MessagingExch 4.0

First releaseExch 2000

Converged with Active DirectoryExch 2007

Unified MessagingExch 2010

DAGsExchange Online w14Exch 2013

Browser EACExchange Online w15

Having one directory for email recipients, and a separate directory for identity and authentication wasnt all that efficientWasnt until 2010 that the product was truly architected with Cloud in mind, vastly simplified approach to redundancy and failover with Database Availability Groups710/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.A brief evolution of TelephonyTop Technology Trends of 2004BluetoothPhones with Megapixel (1) camerasTVs as thin as 8-9 inchesVoIP had become mainstreamDigital phone systems evolving into IP PBXsThe launch of software-based phone systems

then along came Live Communications Server

HiPath 4000HiPath 8000CS 2100CS 1000Telephony has taken a different path to tell that story, we only need to look back 10 yearsBluetooth nobody knew how far wed be able to stretch the potential of the Personal Area Network (PAN)Telephony platform built entirely in software, on a foundation of SIP, the soft switchWhat better way to showcase a software-based telephony platform in the any device, any location paradigmHow could you deliver your product as a service, or in the cloud the promise of software is that its hardware agnostic / massively scalable810/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.A brief evolution of Lync

LCS 2003

Separate productLCS 2005

Business to businessOCS 2007

High AvailabilityLync 2010Ent. VoiceRedundancyLync Online w14Lync 2013Pool PairingWeb/MobileEnhanced RoutingI can invite you, from a different company, to a secure meeting that NO-ONE else can get into, without having to exchange PINs or passwordsOCS 2007 introduced Enterprise Voice, but without bandwidth management, at which point most Network Admins would leave the room910/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Creating Enterprise-ready Cloud solutions for your organization

1010/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Enterprise-readyUser experience / interoperability / eco-systemIt has to work the first timeRequirementsArchitectureNetwork AssessmentIt has to work every other time after thatQuality of ServiceRedundancy and failover

User experience easy, intuitive has to integrate with the way people already workInteroperability no product is all things to all organizations, or if it is its prohibitively expensive1110/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Why isnt telephony [more] available in a cloud?Carrier challengesBandwidth managementOne size does not fit allOffice365 has introduced voice in the U.S.But not full Enterprise VoiceNot coming to Australia or other markets soonEnterprise readyHigh Availability supported by SLAMonitoring / reporting / billingEnd-to-end Quality of ServiceCarrier challenges telephony historically revolves around a phone numberEvery organization has vastly different geographical requirements Office365 delivered from a single data centre per tenant1210/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Where we were a year agoIaaSSaaSDedicatedSaaSSharedArchitectureVirtual environment within Service Provider Data Centre. Set of managed VMsDedicated applications on Service Provider Cloud InfrastructureMultitenant applications on Service Provider Cloud InfrastructureApplicationsExchange, Lync Server, SharePoint, Other, including 3rd party, basically any appsExchange, Lync Server,SharePoint, Compliance ArchiveExchange, Lync Hosting Pack, SharePoint, Compliance ArchiveNetwork ConnectivityPrivate network Access to Internet via DMZ at DC levelPrivate network / InternetPrivate network / InternetSelf-serviceFull Lync toolsManagement portal FIM Management portal FIMEvergreen application deliveryOptional YesYesInteroperability / IntegrationSame as on-premisesLimitedNilThree platforms differentiated around feature set, as well as how they were billedTrade-off being that because we cant touch a shared environment without affecting all customersTechEd 2013 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.10/27/2014 8:15 AM13Resiliency in Lync 2010Survivable Branch AppliancesSBA provides local telephony resiliencyIn the event of loss of a Data Centre, SBA maintains telephony functionalityNetwork is often a often a single point of failure in these scenarios

Metropolitan Site ResiliencyStretched pools between datacentres (Front End Pool, Back End SQL Cluster)Dependency on hot standby serversExpectation of mature BAU processes (network health, DBA skills etc)SBA was popular, because pool failover was not automated for telephony1410/27/2014 8:15 AM 2013 Microsoft Corporation. All rights reserved. Microsoft, Windows, and other product names are or may be registered trademarks and/or trademarks in the U.S. and/or other countries. The information herein is for informational purposes only and represents the current view of Microsoft Corporation as of the date of this presentation. Because Microsoft must respond to changing market conditions, it should not be interpreted to be a commitment on the part of Microsoft, and Microsoft cannot guarantee the accuracy of any information provided after the date of this presentation. MICROSOFT MAKES NO WARRANTIES, EXPRESS, IMPLIED OR STATUTORY, AS TO THE INFORMATION IN THIS PRESENTATION.Lync 2010 High Availability& DR

Lync 2010 HA/DR Metro RequirementsNetworkStretched VLAN across sites for internal servers (Front End Pool, SQL etc!)