Session ID#SOL7846 VISHNU PRASAD COGNIZANT · PDF fileVISHNU PRASAD COGNIZANT TECHNOLOGY SOLUTIONS LTD. ... Monitoring & Connection Monitoring using BPM ... reporting & operation of

SAP SOLUTION MANAGER JOURNEY FOR A GLOBAL FMCG FIRM Session ID#SOL7846VISHNU PRASAD

COGNIZANT TECHNOLOGY SOLUTIONS LTD.

AGENDA

Technical Monitoring & Business Process Monitoring

About the customer & Business Need

Setting Context – RUN SAP LIKE A FACTORY / SAP ALM

Change Request Management, PA & DM

Business Process Change Analyzer

Capabilities, Case Studies and Q&A

RUN SAP LIKE A FACTORY

Run SAP like a Factory as part of IT Management

ABOUT THE CUSTOMER LANDSCAPE

Modules in use – SD, MM, FICO, APO, PLM,

SRM, Portals, IS Retail, CRM, EWM, PI, EM, BW,

BO, Hana for Analytics

Common set of applications used by all geographies are grouped by the term Global Applications

Critical processes: Order to Cash, Procure to Pay, Record to Report, Make to Deliver and Record to Resolution

SAP

4 SAP Landscapes /Templates catering to

different geos

BUSINESS NEED:

No monitoring of business processes

Low availability of systems

Unable to monitor end experience of users

Poor management of custom code

Fragmented landscape with multiple tools

No dashboards / centralized management

of issuesComplex change

management process

Complex landscape with different processes & ways

of working

BUSINESS NEED FOR SOLUTION

MANAGER

WHAT DID WE DELIVER – TECHNICAL & BPM MONITORING

Technical Monitoring• System Monitoring

(100+ PROD/Reg. Systems with 150 KPIs/system)

• End User Experience Monitoring (For Laundry Business Process on PLM for 2-Locat )

• PI Monitoring • BI Monitoring• Job Monitoring• Interface Channel

Monitoring • Connection

Monitoring

• Business process monitoring (1500 MOs configured since 2015)

• Business process analytics

• Business process operations dashboard

• Interface Channel Monitoring & Connection Monitoring using BPM

• Solution Documentation Assistant (100+ Projects)

• Solution Directory• Project,

Blueprinting & Realization implementation tool

• Change Request Management (CHARM)

• CTS+

• Custom Code Life Cycle Management ( Implemented on 5 Production Landscape)

• Custom Development Management Cockpit (CDMC)

Application Operations

Business process Operations

Solution Documentation

Change ControlManagement

Code Management

CHARM PRE-IMPLEMENTATION SCENARIOS &

Business Need

• Design one change process across all landscapes and all type of changes

• Clear split of responsibilities between the 3 entities Business, Business Ops /GPE and IT Innovation

• To minimize the fragmentation by usage of different tools by integrating different elements

• Fast and efficient change process meeting all requirements

• Common terminologies & organization structure

• Single source of truth for all change & project information

WHAT WAS OUR JOURNEY?SMALL PROJECT GO-LIVE on ChaRMFiscal Year: Apr 2014 – May 2015 FOR landscape 1 (ChaRM)

Fiscal Year: June 2015 – April 2016ChaRM roll-out to three landscapes

Fiscal Year: March 2016 – September 2016ChaRM roll-out to GLOBAL Application systems - EWM, CRM,GRC

Fiscal Year: 2016 – 2017Onboarding complete for two system landscapes to ChaRM

MEDIUM and LARGE PROJECT LIVE on CHARMFiscal Year: May 2016 – August 2016

PA and DM on Solution ManagerFiscal Year: 2015 - 2017

BENEFITS:Solution Manager as Single Source of Truth for all change & project information

1. One change process across all landscapes.

2. Clear split of responsibilities between all concerned entities

3. Solution Manager acting as the Document Management system.

Customer won SAP Solution Manager Excellence Award 2016 by INDUS (India SAP users group)

o SAP INDUS award event held for overall India region where clients present Solution Manager functionality implemented.

WHAT DID WE DELIVER

2. Project Administration and Documentation Management

Both these features are successfully launched and being extensively used by two landscapes

• Users trained: (1300+ users trained across 3 regions)

o Landscape 1 600-650



1. Change Request Management (known as Global Change Request Management)

This was implemented and customized to serve the needs of our customer and was successfully rolled out to 3 major landscapes.

Features such as CSOL and DGP were also enabled as a part of CHARM roll-outs.

BPCA -BACKGROUND

To Identify affected modulesin the system that were introduced through newfeatures or upgrades.By quickly identifying and focusing on functional testing of impacted areas thus reducing regression cycle time, decreasing cost and at the same time ensure a focused approach to testing.

Change Impact Based Test scope frameworkMoving from conventional inventory based test scoping to change impact based scoping

Implementation of BPCABusiness Process Change Analyzer (BPCA) isan in-house tool provided by SAP that exposesmodules impacted due to modifications madethrough new features or change requestsIt helpscompare the changes brought in through thetransports with the current system and identifiesall the impacted areas (Objects).

Why What How

Impact Based Testing

JOURNEY & BENEFITS:

2015 Mar - Aug

• RCA analysis for production system outage of landscape 1 in Dec 2014

• Analysis of Urgent incidents

• Overall decision to increase resilience and improve RT

2015 August -Dec

• Zeroed in on BPCA as tool of choice for IA over PANAYA and LiveCompare

2016 Jan - Mar Pilot for landscape 1• Worked closely with

SAP to understand BPCA capabilities and pre-requisites for deployment

• Conducted PoC to understand necessary requirements ( Business Blue print, Dynamic TBOMS etc)

• Successfully ran a proof of concept BPCA run

• Started engaging with DeCesoft for plugin to increase gap identification

2016 Apr – June• BPCA implementation for

landscape 1• Pre-implementation

activities for Landscape 2• Increased activities around

Blueprint creation and TBOM creation for all RT scenarios (Manual and automated) for landscape 1

• Conducted successful BPCA runs for consecutive MRTS

• Kick-started pre-requisite work for landscape 2 (stakeholder mgmt.)

• Worked closely with DeCesoft on plug-in and tested initial versions

2016 July – Sep• Steady State usage of

BPCA for landscape 1 • and deployment

activities for landscape 2

• Full fledged BPCA runs for landscape 1 prior to MRTs

• Use TSO results for landscape 1 MRT to reduce RT effort

• Increased activities on BBP & TBOM creation for landscape 2

2016 Oct – Dec

• Deployment for BPCA for Landscape 3

• Full fledged BPCA run for landscape 2

• Widespread usage of BPCA for all landscapes in 2017

• Shift left for early RT, increased resilience through Test coverage

• Cost per test cycle execution being reduced by 50-80% by means of impact based driven test approach• Cycle Time reduction by 30-60% by means of impact based driven test approach• Saved over USD 20,000 per year by reducing redundant manual work • Improved productivity and reduced RT duration by maximum automation coverage

BPCA TECHNICAL FLOW

Dev

Invasive CR Identification

Gap Identification

BPCA ExecutionTest Execution

DAILY ACTIVITIES

Source list from Solution manager

GCHarm

Extract the report for CD for the releases

Extract the Cr’s and TRS

Feed Transports into DeCesoft and BPCA

Gap IdentificationTBoMs Created for

Optional/ Additional Scenarios

Run Decesoft to identify Gaps

Decesoft Results shared with SMEs

Create additional Scripts and share it back with CTS team

Are there Gaps?

NO

Daily consolidated (final) TR’s

Run BPCA with Daily TR list

Based on BPCA results Create Sets for RT execution

BPCA Execution

Creation of Testpack in Testlab

RT execution

Test Result + Reporting + Table

populate

RT Library

Gate: 2B

KEY SOLUTION OFFERED & BUSINESS BENEFITS

24x7x365 Manual monitoring of Performance & Availability of Application/Business Processes.

Proactive & Reactive approach which helps in reducing unavailability of Application & Business Processes

Keep track of all the Changes & its details getting moved into all the landscape..

Management of Custom Code in all the landscape in-order to reduce upgrade risk, improve business performance etc.

Efficient Planning, Reporting & Operation of SAP Solution.

Reports, Analytics & Dashboards which helps to operate efficiently.

4% Reduction in application maintenance cost for interface, system, application, infrastructure and business process monitoring in the current year.

Incident & FTE reductions leading to cost savings year on year.

Improved planning and accuracy of business transactions & productivity.

Tracking & Audit ability got improved for change request in SAP Landscape.

Full transparency about custom code across landscape & get ride off more than 1000 of custom code.

Implementation of RSLAF (TechMon & BPMon,EEM) has automated the monitoring and provides Proactive as well as Reactive approach which reduced Application & Business unavailability & improved performance of Application & Business Processes.

Implementation of CHARM has automated the tracking of changes (with details) going in all the landscape with proper documentation & approval process.

Implementation of CCLM helped in managing Custom Code. Decommissioning of unused custom code, improving Quality of custom code, reduction in cloned custom code etc…

Solution Documentation has helped in efficient planning, reporting & operation of SAP Solution

Solman has reporting, analytics and standard dashboards

Business Need/Challenges Solution Provided Business Benefits

WHY COGNIZANT IS THE PARTNER OF CHOICE FOR SAP SOLUTION MANAGER?

Executive commitment Unique client-relationship model offers greater customer intimacy,

speed of delivery, local decision-making, and responsiveness Dedicated Solman COE experts and Account Manager at no cost The insights gained during Assessment phase about the current

landscape can help in accelerated project timeline & knowledge transition

360 Degree Partnership with SAP helps in Leveraging latest innovations in Solution manager space

Participation in various thought leadership forums in Solution manager

Factory based implementation Framework based on SAP’s ASAP methodology providing consistent service delivery with lower time to Realization

Wizard based setup helps in reducing the time taken in the implementation of Solution manager functionalities

Cognizant delivered 50+ Solution Manager projects of which most of them were end to end implementations covering most of the functionalities

Over 100 Solution manager Experts with vast experience in various functionalities in Solution manager

Ability to leverage innovative tools to reduce effort and use Cognizant's Onsite-Offshore Delivery methodology

Flexible and transparent pricing models aligned to meet business/project objectives

Well defined governance structure including metrics driven project delivery

Solution manager Expert team (from CoE) ready to audit the project delivery whenever required

Strategic Partner

SAP Thought Leadership

Methodology, Tools & Accelerators

Extensive SAP Solution Manager Experience

Robust Governance Model

Cost Savings

SAP SOLUTION MANAGER 7.2 – HIGHLIGHTS

SAP Solution Manager 7.2

Operational Excellence

Business Stability

Innovation

TCO & Risk Reduction

Management of IT

Complexity

Best Practices

Improve Process Efficiency

Maintain Stability of the environment with Fast,

Proactive support

Streamlined User Interface, an

updated Monitoring Infrastructure, and improved

Integration with third-party tools

Minimize IT effort and Reduce Cost by leveraging Best Practices that streamline IT processes

Modernize and stabilizeyour IT environment managing new

trends such as Cloud,

Mobility, and In-Memorycomputing

Run more Efficiently by adhering

to widely accepted Best Practices for Application Lifecycle Management

Improved RiskMitigationand cost controls

COGNIZANT SOLUTION MANAGER CAPABILITY OVERVIEWWE DELIVER: Innovation | Seamless implementation | Long-term Predictability

End to End Implementation of Solman functionalities including Project management , Solution documentation , ChaRM, Technical

Operations ,business process operations

End to End implementation of Technical operations ,BI,PI Monitoring , ChaRM

Migration , ITSM

Anglo Dutch based Retail Customer Leading Consumer goods Company in middle east

End To End ChaRM implementation and rolled out to other landscapes

World’s Largest Retail customer

Expertise

Factory-basedImplementation

approach based on ASAP Methodology

100+ Solman Specialists 40+

Certified consultants

Delivered 50+Implementations in

various functionalities

Robust Methodology for optimized timeline

and savings

End to EndOfferings

End to End Monitoring of Applications for ECC, SRM CRM, SCM, BI, PI, EP etc.

Automate Change Management Process ITSM – Ticketing tool

in Solution manager

• Solution Documentation for the on going projects

• Solution Implementation

Business process Operations Third party

integration for Testing

Success Stories

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2

SAP SOLUTION MANAGER ASSESSMENT

Schedule Solution Manager

Assessment

Assessment

Cognizant provides Questionnaire and derives a base proposal

1Identify areas of

operational challenges & discuss pain points and

requirements

Analyze

Cognizant identifies areas of operational challenges & improvement with Customer

2Attend

Solution ManagerWorkshop &

Position Solution Manager

Workshop & Position

Cognizant conducts detailed Workshop & drafts a detailed Solution Manager Roadmap

3Finalize

Solution ManagerScenarios and

Highlight Benefit case

Finalize

Cognizant prepare High-Level estimation, Solution Design, discuss and agree on the move-forward plan

4

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COGNIZANT’S ROADMAP FOR SOLUTION MANAGER

Phase 3

Business Process Operations

IT Service Management

Test Management

Phase 1

Installation / Upgrade

Basic Setup

Phase 2

Application Operations

Change and Release Management

Solution Documentation & Implementation

Phase 4

Custom Code Management

Portfolio and Project Management

This is a typical adoption sequence of ALM scenarios in SAP Solution Manager and this could vary from customer to customer depending on the situation, need and maturity level. For more appropriate roadmap and maturity model, contact our ALM experts.

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SAP SOLUTION MANAGER IMPLEMENTATION IN UAE

A large conglomerate operating in UAE as an integrated commercial, industrial, and services organization

Client Profile

Automate complex scheduling of large sets of Business critical batch jobs

Establish Automated Alerting and Monitoring

Provide detailed reporting and easy control over batch job administration

Objective

SAP Solution Manager 7.1 – SP12

SAP R/3 ENTERPRISE 47X200 – SP23

SAP ERP 6.0 EHP 5 – SP 7 SAP ERP 6.0 EHP 5 – SP

10

Systems / Landscapes

Two Weeks Rapid Implementation

Easy & Flexible Configuration

Implementation Highlights

SAP Central Processing Scheduling (CPS)

Event Driven Scheduling

Chain Management

Contextual Processing

Cognizant Solution

Administration overhead reduced

Operational efficiencies increased

Faster, more efficient, and more flexible scheduling

Increased business Productivity

Reduced Total Cost of Ownership

Simplified management of background Jobs, including job dependencies

Value Add & Business/IT Benefits

2

SAP SOLUTION MANAGER IMPLEMENTATION FOR RETAIL CUSTOMER

An Anglo–Dutch multinational consumer goods company co-headquartered in London, England and Rotterdam, Netherlands and business spanned globally

Client Profile

Implementation ofChaRMlite as transportmanagement tool forGlobal Apps

Establish Automated Alerting and Monitoring

Development and maintenance of custom dashboard & reports for project reporting

Objective


SAP ECC SAP BI SAP SRM ,CRM , BO etc.,


Easy & Flexible Configuration

Reduced PM and PMO overheads by seamless integration of project

Unified project methodology applicable for multi-vendor, various size & nature of projects


End to End implementation on

Technical Operations

Business Process operations

Change Request Management

Solution Documentation

Cognizant Solution

Solman as Single Source of Truth for allactivities related to Project delivery

Operational efficiencies increased


Increased business Productivity


Dashboard reporting for tracking the project progress


2

SAP SOLUTION MANAGER IMPLEMENTATION FOR HEALTHCARE CUSTOMER

leading Health and Wellbeing company based out of Netherlands

Client Profile

Design & implementationof a unified transportmanagement process

Adaptation of ChaRM tosuit 3 – Tier and 4 – Tierlandscape

Configuration of theprocess to handle varioustypes of changes includingplanned changes as perrelease calendar andUnplanned changes

Objective


SAP ECC


Solution developed anddeployed in fullcompliance with all theFDA validations andrequirements

Agile methodologyfollowed forimplementation


End to End implementation on

Change Request management

Customized workflows for 3 tier & 4 Tier landscape

Implementation as per FDA complaince

Cognizant Solution

Single tool for management of E2E transportactivities

Unified transport management processacross all legacy SAP applications


Better control and traceability of changes to IT landscape



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US based oil and natural gas exploration and production company

• Install ARIS Business Architect for SAP and ARIS Business Server.• Carry out the Integration between ARIS Business Architect for SAP and Solution

Manager.• Design the Business Process Models and synchronize it with the projects in the SAP

Solution Manager.• Identified current and Future business process• ARIS, Solution Manager and HP-QC:• The synchronized interplay• Test scenarios Information Exchange

• Project managers at ease of having a bird’s eye view of the whole testing activity acrossmultiple projects.

• A very efficient test tools environment setup with integrated test management featuresof ARIS, Solution Manager and QC.

• Complex Business Process Modeling can be handled in a very efficient way to manage thebusiness processes in the organization.

• Technical information about the Business processes can be stored in a central location.• The gap between the various business processes handled in the organization can be

bridged with the IT to manage it efficiently.• The business processes can be synchronized across the landscape.

leading Utility Electricity company based out of Saudi Arabia

• Design & implementation of a unified Incident Management for Defect Tracking andIncidence raised during the Implementation phase on Project Specific tickets withoutdisturbing there existing Ticketing tool of Solution Manager

• Implementation of Test Management in Solution Manager and tracking the Defects forevery test case using Solution Manager 7.1 Enhanced functionalities for reporting andtransparency in tracking the status of the test case defects.

• Adaptation of Test & Incident management, without disturbing the existing Service Deskused by the customer in Solution manager.

• Configuration of the process to handle various types of Tickets during using the multicategory options.

• Configuration of Auto-Email alerting for status change to end users and the ticketowners and delay in response time as per the SLA.

• Unified ticket management process across the Project specific ticketing.• Process is better aligned with future role outs of the project.• Huge document repository built which includes video recordings, standard

documentation, process flows (Visio), demo artifacts, detailed work instructionmanuals…etc

• Better control and traceability of changes to IT landscape.• System Monitoring using SolMan 7.1 Workcenter, where in all Production & Non-Prod

landscape can be monitored using single screen based on Customer specific thresholdpoints for alerting.

• For Interface specific to PI can be monitored using Wily Introscope & Message basedalerting.

leading multinational company that manufactures a variety of packaging materials, systems and equipment for food packaging, medical applications and specialty materials packaging

• Define All SAP Landscape systems in SAP solution Manager 7.1 SP6.• Define a Template Project to list all the CRM standard business processes that are going

to be implemented in their landscape, and create the Global Roll out strategy to roll outthe template.

• Design the process for change management and configure ChaRM as Changemanagement tool for all SAP environments

• Configure Solman and QC 10 integration for Test Results update into SAP SolutionManager .

• Configure BPCA ( Business Process Change Analyzer) for impact analysis of the differentchanges that are being moved across the sap landscape

• Configure and Setup RCA

• Activated QGM ( Quality Gate Management) on top of the ChaRM.• Cost saving by utilizing the available SAP solution manager tools• Easy integration of SAP Solman and other SAP environments, thus saving time and effort• Change Management was implemented separately for project and Support Landscapes.• Multiple Approval mechanisms were configured in the standard ChaRM work flow• Reverse Business Process documentation is being configured for analyzing the existing

SAP landscape systems ( ERP), to identify the Critical Business Processes and further tocreate a Project in SAP Solution Manager with the analysis and to maintain it.

Client Value-AddsType of work

29

leader in fragrance and leading global beauty company

• Clean up the productive Solman system and utilize the system efficiently• Implement the scenarios : Incident management,• Configure RCA, System Monitoring , to monitor the SAP ABAP and Non

Abap system centrally• Define Project structures and process hierarchies

• Complete track of SAP incidents• Manual effort of monitoring of SAP systems was reduced significantly• Cost saving by utilizing the available SAP solution manager tools• Prevent system performance issues and outages by Proactive Monitoring• Single source for project documentation• Custom dashboards for reports

Multinational pharmaceutical company and is positioned in Health industry

• Install SAP solution Manager 7.1 and perform the initial setup• Define All SAP Landscape systems in SAP solution Manager• Modify the Incident Management to meet their requirement for Defect

tracking and thus reduce huge manual activities• Design the process for change management and configure ChaRM as

Change management tool for all SAP environments• SOLMAN CoE /Expertise Involvement – Provide Insight During Planning

and Implementation of solutions

• Pull a defect report at the click of a button• A Customized SAP Incident Management Tool was employed to enable Defect

tracking during the testing process of the SAP Implementation.• Cost saving by utilizing the available SAP solution manager tools• Easy integration of SAP Solman and other SAP environments, thus saving time and

effort• Change Management was implemented separately for project and Support

Landscapes.• Multiple Approval mechanisms were configured in the standard ChaRM workflow• Support the ChaRM, Solution documentation

a research based Pharmaceuticals company. one of the 15 major industries of the world in the pharmaceutical sector

• Choose Order to Cash Process for a pilot implementation• Document the Order to Cash process Exhaustively in the Business

Blueprint of SAP Solution Manager 7.0 manually and also using theSoDocA tool

• Create the Process Oriented Test Cases for the entire Order To CashProcess

• Configure the project landscape through SLD and Solution manager• Use the Business Process Change Analyzer (BPCA) for Impact Analysis and

planning Regression testing every time a new change needs to be movedto the production system

• The Change Control Board had an effective and efficient decision making tool todo a risk based Analysis before approving a Change request to be moved toProduction

• The Technical and Functional Teams had a tool to do impact analysis before theyimported any support Packages into the existing Landscape.

• The Testing Team could generate Regression Test plans at the click of a buttonwhenever a new change was moved into the PRD box which affected the SAP OTCProcess.

• Huge reduction in TCO as the existing teams were enabled to extend this projectto other processes. Further, it was a huge reduction in capital expenditure as SAPSolution manager was used for impact analysis end to end. Solution managercomes free with SAP Business Suite

One of the leading international pharmacy-led health and beauty group.

• Study the existing Change process• Standardize & streamline the process• Design the Change request management• For different environments and landscapes

• Reduced the human errors in projects• Have a complete transparency and tracking centrally• Reduce lot of manual effort• Unify the process across modules• Support the ChaRM

Client Value-AddsType of work

Documents

Session ID#SOL7846 VISHNU PRASAD COGNIZANT · PDF fileVISHNU PRASAD COGNIZANT TECHNOLOGY SOLUTIONS LTD. ... Monitoring & Connection Monitoring using BPM ... reporting & operation of