Session 1B3: Advanced Collaboration ServicesJerry Labie

CEO, Open-Xchange Inc

May 8th, 2:30pm – 3:00pm

SME Market• Under served re: IT

Cost/expertise

• Need/demand is there

• SaaS is the solution

• Hosters well positioned to offer SaaS

• Demand for E-mail & collaboration strong

• TTM is critical

• Open-Xchange supports these needs

Presentation Title (Manually Change in Master Slide)2

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Collaboration Needs Are Changing

• SMB market is driving growth of groupware

• Hosting providers must offer competitive solutions

• Cost effective solutions create additional revenue from customer base

Advanced Collaboration Services

“Growth in the hosted business e-mail segment will be driven by SOHOs and small to medium-sized businesses.The continually improving functionality of hosted business e-mail services is a boon for these businesses, enabling them to deploy advanced messaging and collaboration features to end users without having to purchase and manage costly insourced software.”

Source: Radicati GroupHosting E-mail Market, 2006-2010

SME users today are challenged by information overflow

• Creates demand for functionality beyond eMail • But needs to be integrated, cheap, safe and secure

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Hosted Business Email Providers

Managed Business Email Provider

Functionality/Level of CustomizationLow High

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Hosted Email Market - 2010

ISP/WebmailProviders

Consumer ISP/Webmail

SME Market

Managed Business Email (7.8M)

ISP/Webmail & Hosted (383M)

Advanced Collaboration Services5

Hosters need Key Differentiators to compete with MS and Google

Hosters today • Price competitive thanks to Open Source

Software• Existing strong SMB customer base• Under attack from two sides - Web and

Software companies

Hosters competitive strategy• Evolve from Technology to Service

Provider• Requires applications which fit their DNA• Need to fully integrate apps into existing

infrastructure and business processes • Demand for a flexible licensing model• Ability to offer a high-value service at a

disruptive price point

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Request

Incoming Email

Edge MTAs Database Servers

Billing Servers

Load Balancer

MTAs

Web Servers

Webmail Servers

Mail StoreProvisioning Servers

Open-Xchange Hosting Infrastructure

Advanced Collaboration Services7

Open-Xchange delivers what Hosters need

Functionality

Integration

Scalability

Business Model

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Advanced Collaboration Services9

Questions and Answers

Q&A