Business Value ReportingD e n i s M u r p h y , C E O

D e n i s . M u r p h y @ S e r v i c e C l a r i t y . c o m

C o l m H a y d e n , C T OC o l m . H a y d e n @ S e r v i c e C l a r i t y . c o m

Rampant GrowthRapid cloud adoption requiresinstant real-time reporting

Massive ComplexityThe new cloud architecturerequires unified reporting

Variable CostsUsage-based billing requiresprojected cost analysis

The ProblemTactical cloud adoption requires strategic reporting

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Unclear ValueSimple KPIs are needed todemonstrate value

Metric OverloadLow-level metrics must beaggregated to business KPIs

Wasted TimeBusy managers need time toreview reports, not generate them

Ops Managers in high growth companies need strategic KPIs

The SolutionMeasure the KPIs that matter

Board ReportsThe Executive Dashboard

Service ReportsThe Operations Dashboard

Product ReportsThe Customer Dashboard

Cost ReportsThe Infrastructure Dashboard

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ServiceClarity Business Value Dashboards

The Innovation

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Ready-to-go metric collection forcloud and on prem systems

CloudConnectors

Business KPIs to manage costper user and accelerate growth

BestPractice

KPIs

Business Value Dashboardsfor executive reporting

InstantReportingWorkflow

Replace lengthy BI projects with lean reporting

ServiceClarity generates instant reports from available metrics

How ServiceClarity Works

Connect ServiceClarity tocollect real time metrics

Step 1: Connect

Instant reports in 3 easy steps

Step 2: Select

Choose from best-practice KPIs for leading cloud services

Configure custom KPIs for on premise systems

Board Reports Service Reports Product Reports Cost Reports

Step 3: Report

Schedule delivery of businessreports to key stakeholders

Cost per MAUManage the infrastructurecost per Monthly Active User

Customer GrowthIncrease customer retention withimproved service quality

Time to MarketEnsure the quality of rapidcontinuous deployments

The Business ValueThe fastest growing tech companies use ServiceClarity KPIs to accelerate growth

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Platform CapacityMonitor the utilization andcapacity of cloud infrastructure

Service AvailabilityUnderstand the impact ofoutages on customer loyalty

Average Lifetime ValueIncrease premium subscriptions withbetter customer service

Infrastructure & Operations managers measure the KPIs that matter

ServiceClarity Demohttp://app.serviceclarity.com

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Shine like a rockstar with ServiceClarity

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