32
Service you can trust

Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

  • Upload
    others

  • View
    0

  • Download
    0

Embed Size (px)

Citation preview

Page 1: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Service you can trust

Page 2: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Wilms masters of shadow,pleased to meet you!

Page 3: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Where there’s sun, there’s shade. And that’s a good thing. Shade provides protection, shelter and relief. For 45 years, the specialists at Wilms have been bringing shade to life in and around homes.

We can meet all your roller shutter, solar protection and ventilation needs. Wilms offers the most sophisticated solutions in the market - fully customised for your customer. We ensure that you can provide excellent quality and comfort in an ecologically responsible way. Each and every day.

You can be sure that the shade masters will deliver on that promise - today and tomorrow.

Wilms masters of shadow,pleased to meet you!

WILMS • MASTERS OF SHADOW SINCE 1975

3

Page 4: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,
Page 5: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

A reliable partnershipSince 1975, we have been working hard every day to develop and produce the most innovative and high-quality solutions possible. We’re a close-knit family-run Belgian business that sets the bar high - just like you, as a professional, undoubtedly also do. When you choose Wilms, you can expect the very best support. Together we pave the road to success.

What advantages does Wilms offer?

Personal serviceWe feel very strongly about personal contact. A designated representative provides both technical and commercial support. In addition, a designated office sales assistant tracks your order throughout the entire production process. Both can be reached directly.

Information and support We are proud of our products and gladly share our knowledge, so that the very best results can be achieved in practice. To promote this, we regularly offer our dealers and their staff free training workshops and refresher courses at our training centre ‘Wilms Academy’.

Wilms AcademyBoth our own staff members and customers can attend training workshops and refresher courses at the Wilms Academy. Not only are all Wilms products explained down to the very last detail, but products from external suppliers (of the motorisation system, for example) will no longer hold any secrets for you.

Good to knowWilms representatives have a technical background. They attend an eight-week full-time training programme that teaches them all aspects of the production process and sales support function. This enables them to not only provide commercial advice, but also personally provide support at the site! In other words, your Wilms representa-tive can answer any questions you may have.

WILMS • MASTERS OF SHADOW SINCE 1975

5

Page 6: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

The most sophisticated solutions in the marketWilms offers traditional products in addition to revolutionary innovations, such as our built-on system with ventilation or our airtight built-in roller shutters without heat loss. Thanks to our impeccable Research & Development team, headed by CEO Erik Wilms, we can patent our newest developments quickly. This enables us to always stay one step ahead of the competition. Our customers definitely benefit from these innovations!

Good to knowOur team leaders are closely involved in the development process from the very start. This ensures an effective and sustainable production process. Our staff members even have the opportunity to decide on the name of the product before it is launched in the market.

Functional and user-friendlyApart from the preferences and desires of your customers, it goes without saying that we also take into account your needs and those of the installers. Impeccable quality and maximum user-friendliness are essential. Our products are delivered as light and manageable as possible. Any necessary repairs can be carried out without drilling or hammering and without any inconvenience.

Page 7: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Flexible production process At Wilms, we believe strongly in the idea of vertical integration. We manage the entire production cycle in-house. This enables us to perfectly time the availability of a product. Our staff can also verify which step an order has reached in the production process at any time of day. This translates into short feedback lines in the event of any last-minute changes and delivery times that are as short as possible.

After-sales serviceYou can expect impeccable after-sales service. Your representative attends to every detail of the sale and is not satisfied until you are. But should a problem arise, we will find the best possible solution together with you!

Future proof companyFor 45 years Wilms is a reliable and stable player in the sector. And we continue to grow and evolve, continuously pushing the limits and innovating. One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and, in spite of our high quality standards, supply products with the highest possible service life.

A bit of our history in pictures. A family business of modest size has

developed over the years into a major market player.

WILMS • MASTERS OF SHADOW SINCE 1975

7

Page 8: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Environmental friendlinessSustainability and ecology are addressed increasingly as the important social issues they clearly are. Fortunately, the importance of having a small ecological footprint is becoming ever more evident and often the deciding factor for consumers. Introduce your customers to Wilms products with a clear conscience.

An excellent example of our eco-friendly approach is our ‘green’ paint shop. A vacuum evaporator enables us to use rainwater, so that we do not have to discharge wastewater. Moreover, the production hall is heated by blowing purified hot air from the production process back into the facility. No less than ninety percent of the powders used are recovered. Finally, the strategic placement of the hall on our grounds enables a 50% reduction in packaging materials. We are self-critical and continuously looking for ways to achieve even greater sustainability.

Page 9: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Our ‘green’ paint shop

* 100% rainwater

* Heat recovery

* 90% powder recovery

* 50% packaging reduction

Planned warehouse expansion

* more storage capacity for a

wider stock

Fabric department

* Even more efficient order process

Research & Development

* Competitive edge

* Patented technologies

* Close involvement in

product development

Perfect timing

* Everything under one roof

* Close monitoring of production process

* Fast delivery times

* High flexibility Wilms Academy

* Free training workshops and refresher

courses for our dealers and their staff

* Topics covered are products by both

Wilms and our external suppliers

* Technical training of all Wilms

representatives

First powder-coating facility

* Wet-coating installation

WILMS • MASTERS OF SHADOW SINCE 1975

9

Page 10: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,
Page 11: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Your designated driver ensures the flawless delivery of all orders.

WILMS • MASTERS OF SHADOW SINCE 1975

11

Page 12: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,
Page 13: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

13

WILMS • SCHADUWMEESTERS SINDS 1975

These advantages are sure to convince your customer

A pleasant indoor climate With today’s insulation standards and regulations, it can be challenging to maintain a comfortable temperature in the home. Once heat has entered the house, it is difficult to reduce the indoor temperature. So this is an aspect that is extremely important to take into account when designing a home. Wilms has a solution for every building situation! We offer a wide range of possibilities to optimise the indoor climate. Your customer can opt for the protection of roller shutters with built-in ventilation. Have vertical screens been considered? They offer protection from blinding light while retaining visibility.

Energy savingsWilms offers various options for easily achieving greater energy efficiency. Placing the roller shutters or awning in the best possible location is an easy way to maintain optimal indoor temperature. In the summer, the hot rays of the sun are reflected, so that the house does not heat up as quickly. This means that your customer does not have to invest in an expensive air conditioning system. In the winter, the cold air is kept at bay and the heat indoors. This in turn leads to lower heating costs. Not only that, but your customer will benefit from a better EPC rating.

Another example: traditional built-in roller shutters eliminate a certain percentage of facade insulation to make room for the box. Our innovative airtight built-in roller shutters and screens with composite profile resolve this problem once and for all. The profiles replace the missing insulation and, in this way, prevent a thermal bridge. Your customers are sure to notice the difference in their energy bills!

Room to relaxWho doesn’t enjoy a well-deserved relaxing moment on the terrace or veranda?Wilms helps make this possible. One way is to install folding-arm awnings that provide shade and comfort with the press of a button. Another option is an elegant, wind-resistant terrace awning. This is the perfect solution if the walls are not strong enough to support a folding-arm awning. We also offer awnings for verandas and skylights that provide efficient protection from heating and discolouration of the interior. Wilms has plenty of possibilities for every shadow need.

selli

ng

argu

men

ts

Page 14: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,
Page 15: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

WILMS • MASTERS OF SHADOW SINCE 1975

15

Together on the road to successThe shade solutions from Wilms offer enough advantages to convince even the most demanding customer or partner. Need a little extra support or information? Looking for some tips to serve your customers even better? Want to include attractive and relevant images in your sales pitch?

Wilms can provide a wide range of materials, training courses and promotions that guarantee success.

POS materialsWant to offer your customers a nice little extra or launch an irresistible promotional campaign? We are always available to provide materials like posters, gadgets, placards, brochures, etc. and to provide extra advice to help customers over that final hurdle to choosing Wilms products.

TrainingAre there aspects you would like to learn more about? Want to refresh your knowledge? Want to stay up to speed on the latest trends? Sign up for a course at the Wilms Academy. We offer training workshops and refresher courses completely free of charge. At the end of the course or workshop, you can rightfully call yourself a Wilms specialist.

Grow with WilmsChoosing to work with Wilms means choosing a partnership of mutual commitment. We offer you the necessary support that lets you offer your customers the best possible service. In doing so, you help us maintain our good reputation. As a token of our appreciation, we would like to propose a growth model. The first step is to become a Wilms Partner The final step is to develop into the ultimate authority on Wilms products as a Wilms Master of Shadow. We not only consider your total turnover, but also whether your staff has undergone the right type of training at the Wilms Academy. How do you explain all the Wilms advantages to customers? Are our products clearly displayed in your showroom? Do you have a focus on after-sales service and customer loyalty? This model is not only an acknowledgement of your efforts, but also highly informative for you as a professional. Make sure to inquire about your personal growth plan with your Wilms representative. Masters of Shadow. This prestigious distinction reassures your customers they’re in good hands!

sale

s su

pp

ort

Page 16: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Wilms always aims for improvement. A great example of this are the new and lighter

carbon and aluminium tubes, offering easier installation and a tighter screen fabric.

Page 17: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

WILMS • MASTERS OF SHADOW SINCE 1975

17

Page 18: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Rolvent®, roller shutter with ventilation:The built-on systems from Wilms are also available with ventilation. This is the only system in the market that guarantees continuous air flow, even when the roller shutters are closed.

Room for mosquito screens: The system is designed to allow enough space for mosquito screens to be used on the windows - even when the roller shutters are closed.

ROLLER SHUTTERS

Page 19: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

WILMS • MASTERS OF SHADOW SINCE 1975

19

Limit heat loss with roller shuttersRoller shutters are a familiar sight on residential streets. They insulate both thermally and acoustically, have a darkening effect, increase the privacy of occupants and deter would-be intruders.

Wilms offers roller shutters in PVC and aluminium that are fully customised to customer specifications. The customer can choose from a powder or wet-coat finish or a foil finish. The entire production process takes place in-house.

Wilms roller shutters guarantee continuous high-quality and maximum user-friendliness - also for the installers. All parts are delivered in as light and manageable a form as possible according to a fixed schedule. Any necessary repairs are carried out without causing any inconvenience or requiring drilling or hammering.

Our wide range of products includes traditional built-in, built-on and surface-mounted roller shutters. But what really sets us apart are the revolutionary innovations that give you the upper hand as a Wilms dealer!

Innovation in the spotlight

ShutterX®: integrated without a thermal bridge Wilms has succeeded in developing a built-in roller shutter that is installed without any insulation loss. Your customer no longer has to choose between aesthetics and energy efficiency. This revolutionary product is for new construc-tions and extensive renovations. This technology is patented by Wilms.

Wilm

s Pr

od

uct

sRo

ller S

hutt

ers

Page 20: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Rolvent®, screens with ventilation:for use on any window type and invisible on the exterior of the home.

Taut as a drum thanks to new tubes:no more annoying rolling indentations thanks to the carbon tube and innovative fabric attachment method.

SCREENS

Page 21: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

WILMS • MASTERS OF SHADOW SINCE 1975

21

Our wide range of products includes traditional surface-mounted and built-on screens. But what really sets us apart are revolutionary innovations like the ZipX®Zero. Thanks to this technology, the screens can be installed in the cavity wall completely hidden from view.

Innovation in the spotlight:

Aluminium and carbon tubes Apart from the traditional steel version, Wilms now also offers carbon and aluminium tubes for screens. These new tubes are considerably lighter (making them easier to install) and improve the hanging behaviour of the screen. This technology is patented by Wilms.

Screens: relief on hot daysBoth roller shutters and screens prevent a considerable amount of solar heat from penetrating the building. An advantage of screens is that they allow light to pass through, thereby preventing overheating of the home while retaining visibility. Moreover, screen fabric has excellent reflective properties. This makes them perfect for preventing irritating light and protecting the interior from discolouration.

Wilm

s Pr

od

uct

sSc

reen

s

Page 22: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

An awning that fits: the Wilms veranda awning can also be used for angled windows skylights.

Terrace awnings: mounted on the wall on four pillars, the fixed terrace awning is a fantastic way to expand the living space of the home.

SCREENS

Page 23: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

WILMS • MASTERS OF SHADOW SINCE 1975

23

Folding-arm screensThis elegant solution ensures that your customer can enjoy the outdoors on hot summer days. This is the perfect option when the customer does not want a permanently visible terrace awning. Thanks to automatic control, the indoor temperature can be kept pleasant on even the hottest of days.

Terrace awningsAn elegant and windproof solution if the wall is not strong enough to support a folding-arm screen. The weight of the awning is supported by pillars, thereby reducing the load on the wall. Our terrace awnings can also be installed on four pillars, which means that not even a mounting wall is needed.

The right outdoor solution for every situationThanks to the solutions offered by Wilms, your customers can even control the sun. Our product range includes folding-arm awnings, terrace awnings and horizontal screens. All products are built to customer specifications.

Wilm

s Pr

od

uct

sSc

reen

sIf the customer does not have enough space for a vertical screen or surface-mounted roller shutter, an exterior solution (depending on the installation location) can be used to contribute to a more pleasant indoor temperature.

Page 24: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Three birds with one stone: there is enough space between the screen or roller shutter and the window to attach a mosquito screen. The ventilation grate is hidden completely from view in the box.

Acoustic insulation:ventilation can cause outdoor noises to enter the home. The acoustic box helps absorb sounds.

VENTILATION

Page 25: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

WILMS • MASTERS OF SHADOW SINCE 1975

25

Today’s homes are so well insulated that there is the risk of an inadequate supply of fresh air in the building. Opening windows helps to some extent, but this is not a comfortable option in the winter. Wilms has developed a system that enables ventilation with closed windows and doors.

Innovation in the spotlight:

Rolvent® This insulated built-on system combines a minimum of heat loss with a maximum supply of fresh, healthy air! This system with integrated ventilation is unique in the market. Even when the roller shutters or screens are closed, a continuous air flow is guaranteed. Moreover, the Rolvent® can be used with any type of window. The greatest advantage to this innovation is that it is not visible on the exterior of the home. This lets the customer enjoy a healthy indoor climate without compromising on aesthetics. This technology is patented by Wilms.

Combine roller shutters or screens with ventilationA well-ventilated home is a healthy home. Continuous air circulation provides more oxygen in the air, removes condensation and prevents musty odours.

Wilm

s Pr

od

uct

sVe

ntila

tion

Page 26: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,
Page 27: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Local customisationAll of our products are built to customer specifications. The customer can choose between various types of systems, colours, fabrics, blinds and operating units to compile a product that fully meets his or her needs.

Everything under one roof Wilms has its own extrusion lines and paint shops. We have everything in-house needed for powder and wet-coating. Our powder-coating plant is fully automatic. This enables us to complete custom orders more quickly than in the past. In addition, the colour range for the pvc and aluminium components is coordinated, leading to an identical result, yet using different materials.

Wilms also has its own foiling line. PVC profiles can be given a foil colour that perfectly matches the window profile. Wilms has a range of more than 55 colours for foiling. Does your customer want a grain texture in the guide rails? Or perhaps matte foil? No problem!

Wilms has its own fabrics department and offers a wide range of fabric types. Does your customer prefer a fabric that allows considerable light to penetrate? Or one with a darkening effect? Wilms has both!

Wilms manages the entire production cycle in-house. This enables us to perfectly time the availability of a product.

WILMS • MASTERS OF SHADOW SINCE 1975

27

Page 28: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Wilms products offer protection from wind, sun and rain. We provide cooling relief in the summer and plenty of heat in the winter. Undesirable guests - from insects to intruders - are kept at bay.

The shade masters at Wilms make it a point of honour to enhance quality of life. An optimal climate - both indoors and outdoors - guarantees a pleasant experience. The automation of several of our products makes daily life that much more enjoyable.

Light and shadow are two essential elements of an attractive interior and exterior. Get creative with awnings and screens to keep bright sunlight out. When the roller shutters are down, enjoy an inviting and comfortable living room. We bring shade to life in every home, whether newly built or renovated.

Roller shutters provide darkness in bedrooms when needed. They also prevent noises from entering, thereby promoting a good night’s rest. But Wilms also offers peace of mind with its standard warranty of at least five years on the complete composition of our products.

Thanks to our high quality requirements, our products have a service life that is second to none. Yet we also do our part to reduce our ecological footprint. We have cut the amount of our packaging materials in half, for instance, and recover as many raw materials from the production process as possible. Wilms has been a trendsetter in sustainability for many years.

Our impeccable Research & Development team, headed by CEO Erik Wilms, carries out continuous research into pioneering innovations. And once we develop a new product, we patent it right away. We are always one step ahead of the competition as a result. We offer products you won’t find anywhere else. This gives you the upper hand as a Wilms dealer!

Choosing Wilms means choosing:

Ambiance

Peace of mind

Comfort

Sustainability

Protection

Innovation

Page 29: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

29

WILMS • MASTERS OF SHADOW SINCE 1975

Page 30: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,
Page 31: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

Masters of shadow in practiceOur masters of shadow have been doing everything to offer an impeccable service for 45 years. As a thoroughly Belgian company, we set great store by our craft. Corporate social responsibility and respect for the environment run through the entire production process.

Everything under one roof At Wilms, we are strong believers in the principle of vertical integration. We manage the entire production cycle in-house so that our staff can check the exact status of an order in the production process at any time of the day. This allows us to stay on the ball in the event of any last-minute changes and to keep our lead times to a minimum. We also have our own transport service to guarantee safe and reliable delivery of your order.

The most advanced solutions on the marketWilms offers traditional built-in, surface-mounted and built-on roller shutters along with pioneering innovations developed by our wonderful Research & Development department. We patent our developments immediately to ensure that we keep a step ahead of the competition at all times.

Ease of use for everyone Wilms is a byword for consistently high quality and the greatest ease of use. Our solutions are designed to be as lightweight and manageable as possible. Any repairs are made with no reconstruction or demolition work or any inconvenience. Convenient for you and ergonomic for the installers.

Ecology at its bestAt Wilms, sustainability is always in our thoughts. One excellent example of this is our “green” paint shop. The vacuum evaporator enables us to use nothing but rainwater so we have nothing to discharge. Moreover, the production hall is heated by recovering the sanitised hot air from the process and blowing it into the hall. No less than 90% of the powders are recovered. Finally, the strategic positioning of the hall on our sites has halved the packaging material.

Our employees too can do their bit to help the environment. Wilms has a recycling point where they can dispose of old batteries, mobile phones, tabs from tin cans and bottle caps. These are then donated to local organisations which can swap them for financial support.

And so, everyone in our family-run business can help make society better.

WILMS • MASTERS OF SHADOW SINCE 1975

31

Page 32: Service you can trust · One way we do this is by responding to changing legislation and new trends. We enter into long-term relationships with customers based on mutual respect and,

For 45 years, our masters of shadow have been shedding light on shade. Choosing Wilms means choosing personal and impeccable service. Our patented innovations give our partners an edge on the competition. The entire produc-tion process of our roller shutters and awnings takes place under one roof. This translates into flexibility, accuracy and sustainability, letting us offer our partners and their customers peace of mind -and the reason we get up each morning with a smile.

www.wilms.be

We develop and produce shade

solutions that let professionals actively

seek out the limelight.

ERIK WILMS | CEO of Wilms

M ASTER OF SHADOW

1001

0273

-001