Event Brochure

Antwerp, Belgium

Organized by ISLA in cooperation with

June 8th, 2016

With presentations from, among others,

A unique opportunity to meet experienced practitioners and decision makers from

other companies to discuss current developments in Service & Parts management and operations

Competent industry speakers sharing their view of Service & Parts issues and available

for in-depth Question & Answer sessions

Guided visit through a cutting-edge parts distribution and repair facility

operated by a global 3PL, managing the parts warehousing, distribution and repair for leading OEMs,

in order to view state-of-the-art technology and processes and to discuss operational issues on-site

Exchange of ideas and experience among Service Parts and Logistics Executives enabling

you to review your strategy, define “best in class” and improve your operations

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Service Operations Focus Day

European Service & Parts Focus Day in Antwerp on June 8, 2016

Agenda

9:00 – 9:30

9:30 – 9:45

9:45 – 10:30

Registration and morning coffee CLAAS

Welcome address

Opening remarks and

introduction of participants

Keynote and subsequent Q & A session

Logistics Service Provider selection strategies

and managing the partnership effectively by

regular Performance and Process Review

Ben Gräve, Focus Day Chairman

and Advisory Board Member of ISLA

Dirk Lannoo

Vice President

Katoen Natie

Rainer Boos

Director Operations Parts

Europe, Africa & Middle East (EAME)

AGCO

10:30 – 11:00

11:00 – 11:15

11:15 – 12:00

12:00 – 12:30

Open discussion involving all participants

What are your “hot topics” in service opera-

tions and managing your logistics partners?

Coffee Break

Presentation and subsequent discussion

Spare Parts Management

in a changing organization

Presentation and subsequent discussion

Katoen Natie’s Aftermarket Logistics Solutions

Chaired by Dr. Andreas Baader,

Partner at Barkawi Management

Consultants

Sune Soerensen

Director Spare Parts & Service

GGP Global Garden Products Group

Ruben Coetsier

Head of Aftermarket Logistics

Katoen Natie

12:30 – 13:30

13:30 – 14:15

14:15 – 14:45

14:45 – 15:00

Lunch

Presentation and subsequent discussion

From a decentralized to a centralized setup

Presentation and subsequent discussion

KitchenAid Operational — Driving our

business to zero customer dissatisfaction

Closing remarks

Wrap-up of the meeting session

15:00 – 15:15

15:15 – 17:00

17:00

Transfer to the warehouses

Guided visit

Behind-the-scences tour of 1) KitchenAid’s European Parts and Factory

Service Center and 2) the Spare Parts Distribution Operations of Polaris

End of the event

Jerome Lachenal

Logistics Manager EMEA

Polaris Industries

Mathias Vander Aerschot

Quality Manager EMEA

KitchenAid

Ben Gräve, Focus Day Chairman

and Advisory Board Member of ISLA

LocationThe Service Operations Focus Day is hosted by ISLA’s corpo-

rate member Katoen Natie at Fortress Singelberg, the com-

pany’s office complex in the port of Antwerp (Ketenislaan 1,

9130 Kallo). Founded in 1854, Katoen Natie today supplies

logistics and semi-industrial services to various industries in

all parts of the world — employing over 13,000 people. One

business line is Aftermarket Logistics: Katoen Natie currently

manages more than 500,000 stock keeping units on multi-

customer platforms. Antwerp and the city’s port can easily

be reached by car, as well as by airplane. Travelling from

Brussels Zaventem Airport takes about one hour (~60 km).

OrganizerThe Innovati0n Forum is organized by the International

Service Logistics Association. ISLA was founded in 2003 as a

network of professionals dedicated to Service Management

and Spare Parts Logistics. It is not commercially driven, and

thus it depends on the support of its members for the work

it does. Over 50 companies from 15 European countries,

Israel, China and the USA have joined the association. They

are globally active in spare-parts and service-intensive busi-

nesses such as Automotive, Consumer Goods, Healthcare,

Hightech and Machinery (see a few of them listed below).

New members are always welcome to support ISLA in its

efforts to provide a valuable networking and training

platform for the service and logistics community. For

more information, please visit www.servicelogistics.info

or contact us:

ISLA International Service Logistics Association e. V.

Baierbrunner Straße 35

81379 München, Germany

Phone +49-(0)89-74 98 26-960, Fax -969

isla@servicelogistics.info

Executive Board: Kraft Schumann (Chairman), Tom

Clevinger, Henry van der Schoot, and Magne SvendsenSelection of ISLA members

Service Operations Focus Day in Antwerp on June 8, 2016

AgendaThe program will start with a meeting session that provides

an interactive forum for presentations and discussions on

recent trends, strategic approaches and projects in service

operations. A major topic to discuss will be the outsourcing

to logistics service providers (LSP): When does it make sense,

which functions should be kept in-house, and what are the

requirements for a beneficial OEM-LSP-collaboration? The

afternoon will include a tour of the spare parts operations

which Katoen Natie runs for Polaris Industries and KitchenAid.

Headquartered in Minnesota (USA), Polaris Industries designs,

manufactures and markets innovative high-performance

motorized products, including ATVs (all-terrain vehicles),

snowmobiles and motorcycles. KitchenAid is a home appli-

ance brand owned by Whirlpool Corp. Since the introduction

of its legendary stand mixer in 1919, KitchenAid now offers

virtually every essential for the well-equipped kitchen. In

addition to KitchenAid’s European warehouse, Katoen Natie

has established a Factory Service Center for them in 2015.

Registration

To register for the Service Operations Focus Day on June 8, 2016, please complete the form below. The attendance fee is

390 Euros; ISLA members pay a reduced price of 270 Euros. A special discount for academic researchers and students is

offered upon request. As ISLA is based in Munich, the fee is subject to German VAT of 19% or the Reverse Charge Procedure.

Please return the completed form via fax to +49 (0)89 749826-969 or via e-mail to isla@servicelogistics.info

Registration for the Service Operations Focus Day includes access to the meeting, and meals and beverages during the

sessions and breaks. A meeting handout and an event documentation are also included. Expenses for travel and accom-

modation are to be borne by the event attendees themselves. ISLA reserves the right to make changes to the program as

stated in this document. Cancellations must be in writing and are free of charge if made at least 10 days prior to the

event. Cancellations received after this date will entitle to a 40% refund of the attendance fee. However, substitutes can

be made at any time. If the event cannot take place due to force majeure or other important reasons (e.g. sickness of

speakers or insufficient number of participants), registration fees will be refunded, but no further liability is accepted.

Your contact details may be passed on to the event sponsors who wish to communicate with you offers related to your

business activities, unless you do not wish this to happen: Please do not pass my contact details to any third party

Pre-event program

On June 7th, ISLA and its partners Barkawi Manage-

ment Consultants and Katoen Natie are pleased to

invite you to a guided visit of Katoen Natie’s art

collection headquARTers, followed by dinner at

De Natie. The museum tour will start at 7 p.m., the

dinner at 8 p.m. (late-comers are welcome). The art

collection and the restaurant are located very close

together in downtown Antwerp. Please indicate if

you would like to join us on that evening.

Title, first and last name Mr Mrs Ms

Company / Institution

Position / Job Title

Address

Postal Code City Country

Tel Mobile E-Mail

Date, Signature

Department VAT-ID-No

(for non-German Europe only)

Accommodation

Please let us know, if you will be arriving on June 7th and

want us to make a reservation at one of the following

hotels (to be paid by yourself; not included in the event fee):

Crowne Plaza Antwerp, Gerard Le Grellelaan 10

(Superior Room incl. breakfast: 140.00 € + 2.39 € city tax)

Holiday Inn Express Antwerp City-North, Italiëlei 2a

(Standard Room incl. breakfast: 90.00 € + 2.39 € city tax)

Service Operations Focus Day in Antwerp on June 8, 2016