SERVICE LEVEL AGREEMENT UNIVERSITY OF CHICAGO LABORATORY …

SERVICELEVELAGREEMENT

UNIVERSITYOFCHICAGOLABORATORYSCHOOLS

DATEMODIFIED:

04/12/2018

(Intentionallyleftblank)

TableofContents 2

Glossary 3

1.0Scope 4-5

1.1 PartiestotheAgreement

1.2 ProductsandServices

1.3 ResourceAssumptions

1.4 Contacts

1.5 Renegotiations

2.0ServiceDetails 5-7

2.1 ServiceCategories

2.2 ServiceDeliveryExpectations

2.3 DisputeResolutionandEscalation

2.4 FundingandResponsibilities

2.5 ServiceHours

3.0Costschedule 8

4.0ExpandedBasicServiceMatrix 9-14

4.1 Architectural

4.2 Custodial

4.3 Electrical

4.4 ElevatorsandLifts

4.5 Grounds,Waste,Snow

4.6 MechanicalandUtilities

4.7 PestControl

4.8 Plumbing

5.0CustodialServicesOne-Sheet 15

6.0FSOrganizationOverviewandContactList 16-17

7.0ModificationtoBasicService,ifneeded(Stakeholder-specific) 18

8.0AuthorizedSignatures LastPage

3

Glossary

APPA–FormerlyknownastheAssociationofPhysicalPlantAdministrators.Nationalorganizationproviding

leadershipintheoperationsofeducationalfacilities.

ASHRAE–AmericanSocietyofHeating,RefrigerationandAirConditioningEngineers

AVP,FS–AssociateVicePresident,FacilitiesServices

AVP,Operations–AssistantVicePresident,Operations

FS–FacilitiesServices

IBC-InternationalBuildingCode

NFPA–NationalFireProtectionAssociation

PM–PreventiveMaintenance

SLA–ServiceLevelAgreement

4

1.0 Scope

1.1. PartiestotheAgreement

ThisdocumentservesasanagreementofservicestobeprovidedtotheaforementionedstakeholderbyFS.Thisagreementappliestothebuilding(s)and/orfacilitiesnotedinthecoverpage.

1.2. ProductsandServices

FSwillprovideacomfortable,functional,safe,andreliableenvironmentthroughBasicServices,

RechargeServices,UnfundedProjects,OperationalProjectsandCapitalRequests.

BasicServices:coversthescopeofworknecessarytoproperlymaintaincampusbuildingsandgrounds.

Providedatnoadditionalcost,theyinclude,butarenotlimitedto,standardcustodialcoverage,

mechanicalsystemmaintenance,buildingenvelopemaintenanceandgroundsmaintenance.These

servicesareprovidedperthisSLA.BasicServiceislimitedwithintheparametersoftheoperatingbudget

perfiscalyearandaredefinedinto,butnotlimitedto(8)eightservicecategories:

1. Architectural:FinisheswillbeincompliancewiththeNFPAandIBCstandardsandcodes.

Decorativefeaturessuchasornateironworkandwoodworkwillbereviewedonacase-by-case

basis.

2. Custodial:Refertocustodialservicesone-sheet(Section5.0)

3. Electrical:Lighting,poweroutlets,powerdistributionandfirealarmsystemswillbemaintained

perNFPA,IBCandlocalstandards.

4. Elevatorsandlifts:Allunitswillberepairedandmaintainedtoallowforsafeoperationsthat

conformtoindustrystandards.Anelevatormechanicmustrespondwithin30minutesorlessfor

entrapmentsduringregularworkinghours,MondaythroughFriday6:00A.M.-6:00P.M.,and

within60minutesduringoffhours.

5. Grounds,wasteandsnow:Landscaping,snow-removal,exteriortrashremovalandgeneralclean-

upofuniversitypropertywillbemadeperAPPAstandards.Snowremovalprioritizationwillbe

madetoaccessiblepathsandramps.

6. Mechanicalandutilities:Heatingandcoolingsystemswillbemaintainedtoprovideoccupant

comfortwithinASHRAEstandardsforastandarddesignday.Theseincludeheatingandcooling

seasons:winter:68-72degreesF;summer:70-74degreesF.

7. Pestcontrol:Interiorandexteriorinspectionandmonitoringofbuildingsandgroundswillbe

maintainedonamonthlybasisbyauniversity-contractedserviceprovider.

8. Plumbing:Hotwater,coldwaterandsewagelineswillbemaintainedperlocalstandards.

RechargeServices:coversworkrequestedbythestakeholderthatisoutsideofBasicServices.Theseitemsinclude,butarenotlimitedto,specialcustodialrequests,updatingand/orenhancingofficespaces

andspecialeventsservice.AstakeholdercanrequestanestimateforanyscopeofworkoutsideofBasic

Servicesforbudgetplanning.Rechargereportingcanbemadeavailableonrequest.

UnfundedProjects:FSwillstrivetocompleteallworkwithinthescopeofBasicServices,however,

situationsmayarisewherethebuildingmaintenanceneedsoutpacetheallottedbuildingoperating

budget,resultinginworknotbeingcompletedduringthefiscalyear.Unfundedprojectswillbe

prioritizedacrossthecampus.Astakeholdercanrequestforanunfundedprojecttobereviewedforthe

currentyearandforfuturefiscalyears.

OperationalProjects:FSoperationsstaffmanagesprojectstomaintainandenhancethebuilt-

environment.Requestsforestimatesdonotincurafee,buttheworkitselfmaybearechargeservice.

Pleasecoordinatewithyourzonemanagershouldyouhaveadditionalquestions.

5

CapitalRequests:FSprojectmanagersareabletoservewithdesign,constructionandrenovationneeds.

Additionalinformationonmeans,methodsandapprovalscanbefoundontheFSwebsiteforcurrentand

futurefiscalyears(QuickLinksalsoavailablebelow).

1.3 ResourceAssumptions

TheFSdepartmentwillperformduediligencetoprovideservicesasoutlinedbelow,providedthatFS

funding,staffingandmaterialresourcesaremaintainedatcurrentlevels.

1.4 Contacts

TheprimarycontactlistcanbefoundinSection6.0.Shouldissuesarise,thesuccessionofcontactswill

followtheescalationactionoutlinedin2.3DisputeResolutionandEscalation.

1.5 Renegotiations

ThisSLAmayberenegotiatedatanytimeandmaybeinitiatedbyeitherparty.Servicesunderterm

agreementsmaynotbeabletoberenegotiated.Shouldtheservicereceivernotagreetothetermsof

theSLA,FSbasicserviceformatshallbeutilized.

2.0 ServiceDetails2.1 ServiceCategories

2.1.1 Urgentissues:

Anyissuedeemedurgentneedstobecalledintothework-centerat773.834.1414.Awork

orderwillbecreatedfromthecallandaworkordernumberwillbeassigned.Urgentissues

aretypicallycategorizedaspriority1orpriority2butmayincludeservicesrelatedto

programmaticfunctionsorevents(seetablebelow).

2.1.2 Generalorscheduledissues:

Therequestorshouldsubmitaservicerequestatfacilities.uchicago.edu.Aworkorderswill

beassignedandtherespectiveshoportradewillrespondwithin7workingdays.Ifthereare

questionsastoiftheworkorderisabasicorrechargeservice,therespectiveshoportrade

groupwillworkwiththezonemanagertonotifytherespectivestakeholderforfundingand

scheduling.Generalorscheduledissuesaretypicallyprioritizedaspriority3orpriority4(see

tablebelow).

2.1.3 PM

AllPMrelatedtoarchitectural,mechanical,electricalandplumbingwillbeperformedbased

onthemanufacturer’srecommendationsordocumentedhistoricalevidence(RuntimePM).

PMwillbeplannedandscheduledbyFS.Thestakeholderwillbecontactedonlyintheevent

thattheworkmayimpactoperatingconditionsofthebuilding.Additionalinformationon

PMcanbemadeavailableonrequest.PMworkordersaretypicallycategorizedaspriority3

orpriority4(seetablebelow).

2.2ServiceDeliveryExpectations

FSaimstomeetcustomerexpectationsbyachievingtheperformancelevelsforresponse,workorder

completion,preventivemaintenance,correctivemaintenanceandeffectiveuseoflabor.The

performancelevelsarebasedonUniversityofChicagodata,whereavailable,andareconsistentwith

establishedAPPAlevelsofservice2.

https://facilities.uchicago.edu/services/service-request/

6

PrioritiesTable

Priority Definition ServiceETA Examples

Priority1 Workorderstakepriorityoverallotherwork

andrequireimmediateactiontoaddress

situationsthatpresentimmediateor

imminentdangertolife,health,safety,

securityorsignificantdamagetobuildings,

equipment,propertyorpeople.

Addressedimmediately;

completeresolutionmay

transitiontoPriority3,

dependingonnecessary

follow-upwork

Poweroutage;firealarm;

majorleaks;exteriordoornot

secure;brokenwindowsor

doors;programmatic

disruptions

Priority2 Workordersareunscheduledandreactive

andmaycreateseriousdisruptionstoservice.

Thisdemandspromptattentionto

supplementemergencyrepairsorpreventa

subsequentemergency.

Addressedbetween24-48

hours;completeresolution

maytransitiontoPriority3,

dependingonnecessary

follow-upwork

Anyfollow-upfrompriority1

events;trippinghazards;

programmaticdisruptions

Priority3 Workordersthataddressdate-sensitive

requests

Addressedwithin7working

daysorbyamutuallyagreed-

upondeadline

Eventsupportrequests;PM

workorders;scheduledfire

alarmtesting;PM

Priority4 Workordersaddressnormalmaintenance

requestsforservicefornormalUniversity

operations.

Addressedperjobqueue

Keyrequests(non-lockout);

supplytrashbins;estimate

forwork;PM

7

2.3 DisputeResolutionandEscalation

Disputeresolutionandescalationmethodscanbemadewithfollowingsteps.Ateachstepinthe

processbelow,awrittendecisionistobeprovidedfortherecord.Issuesareconsideredresolved

whenaprocessisidentifiedtoresolvetheissueand,wherepossible,canbeavoidedmovingforward.

2.3.1 Level1–ZoneManager

Ifanyworkperformedunderthisagreementdoesnotmeetthestandardssetforthherein,

theaforementionedstakeholdershouldcontacttheZoneManagerforresolution.Ifthe

failuretomeettheestablishedstandardsforperformancedoesnotcriticallyimpactnormal

operations,theissuemaybedeferreduntilthenext,scheduledmeetingwiththeZone

Manager.

2.3.2 Level2–Sr.DirectorofOperations

IftheZoneManagercannotresolvetheissue,theissuecanbeescalatedtotheSr.Director

ofOperations

2.3.3 Level3–AVP,FSOperations

IftheissueisstillnotresolvedtheissueistoberaisedtotheAVP,FSOperations

2.4 FundingandResponsibilities

2.4.1 TroubleCalls

Responsetoatroublecallwillnotbedelayedpendingresolutionoffinancialresponsibility.Thedivisionofresponsibility,however,perSection4.0applies.

2.4.2 WorkOrder(Requested)

RequestedworkthatispartoftheBasicServicesshallbecompletedatnoadditionalcostto

thestakeholder.ShouldtheworknotbepartoftheBasicServices,anaccountnumbershall

beprovidedpriortothecommencementofwork.

2.4.3 WorkOrder(RoutineMaintenance)

Allworkrequiredduetonormalwearandtearwillshallbecompletedatnoadditionalcost

tothestakeholder.

2.4.4 PM

FSiscommittedtocompletingallPMworkwithintheFSbudget.IfFScannotcompleteall

requiredPMwithinthebudget,thestakeholderwillbeadvised.

2.4.5 Billing

Allmaterialsandlaborareloggedoncompletedworkorders.Whencompletedandclosed,

Maximowilldebittheappropriateaccountnumber.Rechargereportscanbemadeavailable

onrequest.

2.5 ServiceHours

FSisstaffed24hours/day,7days/week.Normalbusinesshoursare8:00A.M.–4:30P.M.Monday

throughFriday,excludingholidays.Allworkorderswillbescheduledduringnormalbusinesshours,

unlessotherarrangementshavebeenmade.

8

3.0CostSchedule(FY19)

Craft StandardRate StandardHours(typ.) OvertimeRate OvertimeMin.

AutoMechanic $83.38 6:30a.m.–3:00p.m. $125.07 4Hours

Carpenter $83.38 7:30a.m.–4:30p.m. $125.07 4Hours

Painter $83.38 8:00a.m.–4:30p.m. $125.07 4Hours

Electrician $83.31 6:00a.m.–4:30p.m. $124.96 4Hours

BuildingEngineer $76.37 6:00a.m.–4:00p.m. $114.56 4Hours

Lamper $47.54 6:00a.m.–4:30p.m. $71.32 4Hours

Locksmith $83.38 8:00a.m.–4:30p.m. $125.07 4Hours

Plumber $80.95 7:30a.m.–4:00p.m. $121.42 4Hours

Groundskeeper $64.35 5:00a.m.–3:00p.m. $96.53 4Hours

StructuralMechanic $83.38 8:00a.m.–4:30p.m. $125.07 4Hours

ElevatorMechanic $218.00 6:00a.m.–6:00p.m. $436.00 NoMin.

Custodial(General) $31.15 Varies* $46.72 4Hours

*Custodialwillbechargedasovertimeifworkrequestedfallsoutsideofnormalworkshiftfortherespectivebuilding/portfolio.

Assomevariabilityexists,pleaserequestanestimateforamoredetailedbreakoutoffixedandvariablecosts.

9

4.0ExpandedServiceMatrix

4.1Architectural

# FacilityorBldg.Component DescriptionofService Basic Special

1 AcousticalandCeilingTiles Repairorreplaceforwearandtear Y

2 AcousticalandCeilingTiles Repairorreplaceformisuse,vandalismormodification Y

3 Baseboards Repairorreplaceforwearandtear Y

4 Baseboards Newinstallation,modificationorcosmeticrepair Y

5Blackboards/White

Boards/BulletinBoardsNewinstallationorrepair Y

6Blackboards/White

Boards/BulletinBoardsRepairorreplaceformisuse,vandalismormodification Y

7 CounterTopsandCabinets Paintingofcountertopsandcabinets Y

8 CounterTopsandCabinetsRepairofcommonareakitchenandbathroomcountertopsandcabinets(wooden

andlaminateonly)Y

9 CounterTopsandCabinets Newinstallationand/orcustombuilt,includingalllabspecific Y

10 Doors Newinstallationorcosmeticrepair Y

11 DoorsRepair,refinishand/orpaintforwearandtear,maintenanceofdoorhardware

malfunctionY

12 Doors Repairorreplaceformisuse,vandalismormodification Y

13 Fencing Repairorreplaceforwearandtear Y

14 Fencing Newinstallation,modificationstoexistingfencingandguardrails Y

15 Flooring Newinstallationorcosmeticrepairofcommonareasforwearandtear Y

16 FlooringNewinstallation,repairorreplaceofprivate,division-controlledspaces,includingfor

misuseorvandalism. Y

17 Furniture Movingoffurniture,materials,equipment,etc.andspecialpickups. Y

18 Furniture Assemblyoffurnituresuchasdesks,computerstations,andprefabricatedpartitions Y

19 Furniture Repairofmovablefurniture(fixedfurniturewillbemaintainedasaBasicService) Y

20 Handrails Repairorreplacehandrails(metalorwooden) Y

21 Locksanddevices

Specialtyitems(electroniclocks,computerlocks,safes,padlocks,electronicentry

devices,etc…).Pleasecontactyourzonemanagerforclarificationastobillablevs.

non-billableasthismaydependonspace.

Y Y

22 Locksanddevices Newinstallation,replacement,andlock-out(includingafter-hours) Y

23 Locksanddevices

Hardware,doorknobs,locksets,re-keyingandkeyreplacementduetonormalwear

andtear,andrepairworkonexistinglocks.FSmaintainsacompleteinventoryof

issuedkeysandkeyfiles.

Y

24 Misc.

O&MpersonnelassistsbothFS’sProjectManagementUnitandotherdepartments

toestablishestimatesonpotentialprojects.Nocostsareincurreduntilthereisan

approvedfundedproject.

Y Y

25 Misc. Ironworkrepairs/replacement Y

26 ProjectionScreens InstallorreplacescreenperrequestofdivisionorRegistrar Y

28 ProjectionScreens RepairmanualandmotorizedscreensattherequestofdivisionorRegistrar Y

29 Restrooms InstallationofnewADAspecialtyrestroomfixturespercode Y

10


30 RestroomsRepairorreplacerestroomstalls,partitionsand/oraccessoriesperuniversity

standardsY

31 Restrooms Repairorreplacerestroomstalls,partitionsand/oraccessoriesperspecialrequest Y

32 RoomrenovationsRemodelingand/orrenovationsfromcountertopstosingleroomsormulti-room

modifications(shouldberunthroughCPDfordiscussiononassignment) Y

33 Shelving New,repairorreplacebuilt-inshelvesforwearandtear Y

34 Shelving Repairorreplaceshelvesformisuseorvandalism Y

35 Signage Repairorreplaceinteriorandexteriorsignstomaintainuniversitystandards Y

36 Signage Interiorsignagemodificationsperdivisionrequestformisuseorvandalism Y

37 Specialeventsetup Eventssetupandsupport,includingrentalsetups Y

38 WallsandCeilings Repairorreplaceforwearandtearandon-goingmaintenance Y

39 WallsandCeilingsCarpentryorstructuralassistance,i.e.hangpictures,demolition,newconstruction,

wallcoverings Y

40 WallsandCeilings Plaster-repairorreplaceforwearandtear Y

41 WallsandCeilings Plaster-newinstallationorcosmeticrepair Y

42 WallsandCeilings Interiorpainting,unlessasaresponsetoFS-drivenwork(i.e.leakbehindwall) Y

43 WallsandCeilings Exteriorpainting-asmaintenancedictatesandfundsavailable Y

44 Walls,ExteriorMaintain,repairandinspectexteriorbuildingfaçade,includingbrickwork,stonework

andtuck-pointingY

45 Walls,Exterior Removevinesforrepairoffaçade Y

46 Walls,Exterior Removevinesatdivisionrequest(mustbeapprovedpriortoremoval) Y

47 Weather-stripping Repairorreplaceforwearandtear Y

48 Weather-stripping Newinstallationorrepair/replaceformisusesorvandalism Y

49 Windows Installnewexteriorscreens,blinds,drapesorshades Y

50 Windows Repairorreplaceexistingwindoworscreenforwearandtear Y

51 Windows Windowcleaning(interiororexterior) Y

52 Windows Newinstallationorcosmeticrepair Y

53 Windows Winterizationofwindows(plasticfilm) Y

54 Windows Repairorreplaceformisuseorvandalism Y

55 Windows Install,repairorreplacestormwindows Y

4.2Custodial


1 Custodial RefertoSection5.0forfurtherdetails Y Y

2 EntrancesMaintainentries,includingsweeping,cleaningglassdoorsandhandlesandpicking

upofdebrisY

3 Walls GraffitiRemoval Y

4 Waste Disposalthatrequiresadditionalcustodialsupportofwastebins Y

5 Recycling,lighting RecyclingoffluorescentLampsandBallasts Y

11

4.3Electrical


1Electrical,HighVoltage

(480volts)Inspectnewelectricalinstallationsforbuildings Y


(480volts)

Maintenance,minorrepairandinspectionofthecampushighvoltagedistribution

system,including,maintaintransformer,switchgear,andcabling.Y


(480volts)Maintaingeneratorsandemergencygeneratorsystemsforbuildings. Y


(480volts)

Install,replace,repair,maintainsecondarydistributionauxiliariesforbasicbuilding

systems(i.e.transformers,serviceentrysections)Y


(480volts)

Maintenance,minorrepairandinspectionofthecampussecondaryelectricalsystem

includingspecialtransformers,motorcontrol,etc.Y


(480volts)

Install,replace,repair,maintaintransformersforspecialtyandprogram-related

equipment Y

7 Electrical,LowVoltageInstallationofcoderequiredlightingsystems-includingexteriorlightingsystems,

additiveinstallationofswitches,outletsandlightfixtures.Y

8 Electrical,LowVoltageInstallationofnewlights-includingexteriorlightingsystems,cosmeticoradditive

installationofswitches,outletsandlightfixtures. Y

9 Electrical,LowVoltage

Repairelectricalproblemswhichaffectthefeedingofelectricitytodepartmentally

ownedelectricalequipment(i.e.,ovens,garbagedisposals,sterilizers,centrifuges,

etc.)

Y

10 Electrical,LowVoltageMaintainP.A.Systems-refertozonemanager;dependsonspace;systemsthatare

partof"fixed"buildingcomponentsarebasic.Y Y

11 Electrical,LowVoltageMaintain,repairandreplacebuilding"standard"wiringdevicesincludingswitches,

outlets,lightfixtures,buildingbreakerpanels.Y

12 Electrical,LowVoltage Maintain,repairorreplacecampuslighting Y

13 Electrical,LowVoltage Maintainbuildingfirealarmsystems,includingscheduledtestingpercode Y

14 Electrical,LowVoltage Maintain,repairorreplaceUPSsystems Y

15 Electrical,LowVoltage Repairorreplacementofspecialtyfixtures,lights,lightbulbs,etc. Y

16 Electrical,LowVoltage Lamp,bulb,andballastreplacementnotincludingspecialtylightingfixtures Y

17 Electrical,LowVoltageSupportofcampusspecialeventswhichincludepowersupply,setupandmonitor

floodlights,publicaddresssystemsandstandbyelectricians Y

18Pagingsystem,Dialout

emergencyalphanumericManageandmaintainforBSD,SSD,FSandothernon-FSpersonnel Y

4.4ElevatorsandLifts


1 Elevators/Lifts Maintainspecialconveyances(elevators,lifts,docklevelers,dumbwaiters,booklifts) Y

2 Elevators/Lifts Supportofcampusspecialeventswhichincludestandbyelevatortechnician Y

12

4.5Grounds,WasteandSnow


1 Grounds Specialrequestedlandscapingservices Y

2 GroundsBasicmaintenanceofcampusgroundsincluding:lawns,trees,bushes,flowerbeds,

replacementofexistingsod;sprinklersystemsY

3 MotorPool Servicecampusvehiclesincludingpreventivemaintenance Y

4 MotorPool Maintaingasolinedistributionsystem Y

5 MotorPool

Maintainrecordsforvehiclerepairs,andsendingpreventivemaintenancenoticesto

stakeholderbi-annually.Maintainvendorlistforvariousrepairs;bodywork,

mufflers,radiators,engines,tires,etc.

Y

6 SidewalksandDrives Repairandreplacement-reviewwithCity Y

7 SnowRemovalSnowremovalofUniversitypublicareas(Parkinglotsandparkingstructuresare

managedbyTransportation&Parking)Y

8 WasteDisposal Additionalwasteremovalordumpstersforpartiesorforspecialevents Y

9 WasteDisposal Routinecampuswastedisposal Y

4.6MechanicalandUtilities


1 AirCompressors Maintenanceandrepairofcentralcontrolandsupportaircompressors. Y

2 BAS

Archivingofclimatedataandproducingclimatedatainformationforuseby

individualdepartments(Requeststhatconsumeonehourorlessofengineeringtime

willbeaBasicService;allotherswillfallotherunderspecialrequest.Requestsunder

capitalprojectsdonotfallunderthisdescription).

Y Y

3 BAS Monitorandcontrolbuildingcomfortlevels. Y

4 BAS

Dialoutpageservice(Requeststhatconsumeonehourorlessofengineeringtime

willbeaBasicService;allotherswillfallotherunderspecialrequest.Requestsunder

capitalprojectsdonotfallunderthisdescription).

Y Y

5 BASManagement,maintenanceanddiagnosticsofcentralbuildingcontroland

automationsystems.Y

6 BASMaintainnetworkcommunicationsforallinfrastructurefieldpanelsandnetwork

fieldpanelstothecomponentlevel.Y

7 BAS Trainingofnon-FSstaffofmeteringanddailyoperationsofutilityusagedata. Y

8 HVAC

Maintainandrepairallductworkrequiredtodeliverproperairflowthroughout

building,fansystems,supplyandexhaustmotorswhenchangesaretheresultin

modificationstotheuseoftheareaforaspecificprogram.

Y

9 HVAC

Maintainandrepairallductwork,fansystems,supplyandexhaustmotorsrequired

todeliverproperairflowthroughoutbuilding(fansystems,supplyandexhaust

motors).

Y

10 HVAC Maintenanceandrepairofallairwashsystems. Y

11 HVAC Annualinspectionsandappropriatetestingofchillers Y

12 HVAC Maintainandrepairallsystemsthatsupportdataclosets Y

13 HVAC RepairorreplacewindowACunits Y

14 HVACMaintainallmechanicalandelectricalcontrolsandsystems,includingcentralsystem

(electricandpneumaticcontrols)Y

13


15 HVAC

Maintenanceandrepairofallboilers,steamradiators,valves,piping,PRV's(pressure

reliefvalves),controlsthermostats,pumps/motors:condensate,vacuumpumpsand

steamtrapsforbuildingcomfortsystems.

Y

16 HVACPerformultrasonictestingonsteamtrapsattachedtospecialtyequipmentsuchas

cagewashers,dishwashers,autoclaves,etc. Y

17 HVAC HEPAfilterreplacementsforfumehoods&cleanrooms Y

18 HVAC Maintenanceandrepairofcleanroomsupplyfans,enclosures Y

19 HVAC Maintenanceandrepairlabexhaustsystems,fumehoods,andbio-safetycabinets Y

20MaintenanceandMechanical

Rooms

Allequipmentandfixtureswithinthesespaceswillbemaintained,including

circulatingpumps,heatexchangers,waterheaters,meters,andwaterstoragetanks.Y

21PredictiveMaintenance

Services

Infraredsurvey,ultrasonicsurveyandprecisionalignmentanalysisforseveral

buildingcomponents,buildingenvelope,mechanical,electrical,roofs,andsteam

distribution.

Y

22PredictiveMaintenance

Services

Ultrasonicsurvey,vibrationanalysis,oilanalysisorprecisionalignmentassociated

withdivision-specificrequestsorfornewinstallations. Y

23 SafetyRepairorreplacelabsafetyequipmentaspartofPM(eyewashers,safetyshowers,

fireextinguishers)Y

24 SpecialtyEquipmentInstallationandmaintenanceofmoveablespecialtyequipmentsuchaslaboratoryor

kitchenequipmentorappliances Y

25 SpecialtyEquipmentInstallationandmaintenanceofnon-moveablespecialtyequipmentsuchas

laboratorycoldrooms,cagewashers,cleanrooms,kitchenequipmentorappliances Y

26 SpecialtyEquipmentInstallationandmaintenanceoffixedspecialtyequipmentsuchaslaboratoryfume

hoods Y

27 SteamOverseetheprovisionofsteamatappropriatepressurestoallcampusbuildingsand

affiliatesY

28 SteamRepairorreplacesteamandcondensatelinesintunnel,undergroundandoutsideof

buildingsY

29 Steam Repairorreplacesteamequipmentsuchasheatexchangersandradiators. Y

30 SteamMaintain,repair,replace,inspectandverifysteamandcondensatemeters

throughoutsteamdistributionsystemY

31 SteamReadsteamandcondensatemetersinselectedbuildingsonamonthlybasisfor

billingpurposes.Y

32 SteamMaintain,operateandmanagerepairstomainboilerplantandsteam/condensate

andairsystem.Y

33 SwimmingPools Refertospecificserviceagreement Y Y

34 Utilities Utilitymanagement-reportingofarchiveddata Y

14

4.7PestControl


1 Inspection Interiorandexteriormonitoringandinspections,includingpreventativetreatment Y

2 Treatment Treatmentorextraservices(i.e.heattreatmentforbed-bugs) Y

4.8Plumbing


1 Drinkingfountains NewInstallationorupgrade Y

2 Drinkingfountains Repairorreplaceallassociatedplumbingandfixturesforexistingfixtures Y

3 PlumbingfixturesRepairorreplacebathroomfixtures,faucetsandallassociatedplumbingrequiredin

restrooms.Y

4 Plumbingfixtures

Repairorreplacespecialtyitems(i.e.sewagedisposals,plastertraps,wastestream

systems,vacuumsystems,RO/DIwaterfiltrationandsoftening,labgassystems,

includingspecialtypiping,acidtraps,acidbasins)

Y

5 Roofingandexterior Maintain,repairorrenovateroofsystems Y

6 Roofingandexterior Repairorreplacegutters,downspouts(interiorandexterior)androofdrains Y

7 SewageDisposalSystems Maintainsanitaryandstormdrains Y

8 SewageDisposalSystemsMaintain,repairorreplacesumppumps,ejectorpumps,sumpandejectorbasins,

andsewagemeters.Y

9Water&Sewer,Domestic

Water

Maintain,repairorreplacedomestichot&coldwaterdistributionsystemsand

relatedequipment(valves,safetydevices,piping,pumps,storagetanks,meters)Y

10 WaterFeaturesMaintainorrepairexternalwaterfeaturessuchasfountainsandaestheticwater

features.Y

15

5.0CustodialServicesOne-sheet(FY19rate)

Trash RecyclingBrushchairs

PolicelitterSweep,Mop,

VacuumWipechalkor

dryeraseboardsWipingandDusting(fromgroundlevel)

Offices Weekly Weekly Weekly N/A Weekly N/A Weekly

Classroomandgatheringrooms Daily Daily Weekly Daily Daily Daily Weekly

Auditoriums,Theatres Daily 2x/week Weekly Daily Daily N/A WeeklyLaboratories(Wet,Dry) Daily 2x/week Weekly Daily Weekly N/A WeeklyKitchenareas Daily Daily Weekly Daily Weekly Weekly DailyCommonarea(Lobbies,elevators,corridors)

Daily 2x/week N/A Daily Daily N/A Weekly

Restroom Daily Daily N/A Daily Daily N/A DailyInteriorStairwells Daily 2x/week N/A Daily Weekly N/A Weekly

Additionalcustodialspecifications Ratesperhour(FY19)*

Stripandrefinishfloors** $47.01(outsideof1xperannualcontract)

Carpetcleaning $47.01(outsideof1xperannualcontract)

Increasedlevelcustodialservices $31.34

Custodialdayporter $31.34

After-hours/Weekendservice $47.01

Strip/refinishorscrubandrecoatfloors** Included1xinannualcontract

Carpetcleaning Included1xinannualcontract

*RatesareestimatesthatcouldchangeduetoongoingLocal1SEIUcontractnegotiations.RateswillbefinalizedbyJuly1,2018.**Woodandspecialtyflooringnotincluded

07

6.0FSOrganizationOverview:ZoneMap

17

OperationsContactList

LastNameFirstName

Areaofresponsibility Email Extension CellPhone

Garza Camilo CampusNorth [email protected] 4-1423 773-401-0568

Urbanczyk Mike CampusNorth [email protected] 4-2871 815-715-6725

Cobb Andy CampusSouth [email protected] 4-1428 773-612-5316

Campbell Mary CampusSouth [email protected] 4-1969 773-351-9152

Thompson Carl CampusServices(Custodial,elevator,facultyexchange,pest) [email protected] 4-1432 773-852-6323

Tomaselli Joe Electrical [email protected] 4-1431 773-490-8174

Rux Brandon Grounds [email protected] 4-1422 773-612-9465

Meyers Mark Trades(Carpentry,structural,decorating) [email protected] 4-1548 773-456-0359

O’Quinn Barry Trades(Carpentry,structural,decorating) [email protected] 4-1548 773-691-7965

Cowperthwaite Brian Operations [email protected] 2-5722 773-750-7873

Austin Kevin Operations [email protected] 2-0845 858-342-9753

McGillian Gerry Operations [email protected] 4-7720 312.608.4095

QuickLinks

• Facilitiesserviceshomepage:http://facilities.uchicago.edu• Requestforservice:http://facilities.uchicago.edu/services/service-request/• Startingaproject:http://facilities.uchicago.edu/services/construction/starting-

project/http://facilities.uchicago.edu/services/construction/starting-project/• FSfunctionaldirectory:http://facilities.uchicago.edu/contact/directory/

mailto:[email protected]












http://facilities.uchicago.edu

http://facilities.uchicago.edu/services/service-request/

http://facilities.uchicago.edu/services/construction/starting-project/




http://facilities.uchicago.edu/contact/directory/

18

7.0 ModificationstoBasicServiceModificationstotheaboveservicematrixareagreeduponbetweenandamongFSandtheaforementioned

stakeholderforthedurationoftheservicelevelagreement.

• Architectural:

• Custodial

• Mechanical

19

8.0AuthorizedSignatures

Name&Title Date

AVP,FacilitiesServicesOperations

Name&Title Date

Stakeholder

Primaryandsecondarystakeholdercontactinformation:

(1) Name&Title Email

OfficePhone CellPhone

(2) Name&Title Email


Zonemanagercontactinformation:

Name&Title Email


Documents

SERVICE LEVEL AGREEMENT UNIVERSITY OF CHICAGO LABORATORY …