Service Guide En

This FedEx Service Guide, Canadian Edition, 2009 includes Part 1 — FedEx Express and FedEx Ground Guide to Services and Terms and Conditions, effective June 8, 2009and Part 2 — FedEx Express Rates, effective Jan. 5, 2009, and FedEx Ground Rates,effective Jan. 19, 2009, and any amendments thereto. Please note that all amendmentsto this FedEx Service Guide will be posted at fedex.ca.

2009 FedEx Service Guide

Canadian EditionEffective June 8, 2009

2Contents

Contents

Section 1FedEx® Services at a Glance......................4

Section 2FedEx® ServicesWhich FedEx Services Are Right for Me? ......6Service Options ................................................6Ancillary Clearance Services ..........................8

Section 3Intra-Canada ServicesFedEx Express® ..............................................10FedEx Ground® ................................................11

Section 4International ServicesFedEx Express® ..............................................12FedEx Ground® ................................................13

Section 5FedEx Express® Freight Services ............14

Section 6Returns Solutions ......................................16

Section 7How to Prepare Your ShipmentPreparing FedEx Express Shipments ............17Packaging Tips for Specialty Items ..............18FedEx Express® Packaging Options ..............19Preparing FedEx Express® Freight

Shipments ....................................................19Preparing FedEx Ground® Shipments ............20FedEx Ground Oversize Packages..................20FedEx Ground Specialty Shipments ..............21

Section 8Shipping DocumentationElectronic Shipping Label ..............................22 Intra-Canada Air Waybill ..............................23

International Air Waybill................................24FedEx® Expanded Service International

Air Waybill ..................................................25FedEx Ground® Bar-Code Labels and

Other FedEx Ground Documentation ..........26

Section 9Customs DocumentationCommercial Invoice........................................28Certificate of Origin........................................30Export Declaration (B13A form) ....................31

Section 10Tools at fedex.ca ........................................32Make Your Job Easier at fedex.ca ................33

Section 11FedEx® Electronic Shipping ToolsFedEx Ship ManagerTM Software ..................35FedEx Ship ManagerTM Server........................35FedEx Compatible Solutions Program ..........35

Section 12FedEx® Shipping LocationsFedEx Kinko’sTM Office and Print Centres ......36FedEx World Service Centers® ......................37FedEx Authorized ShipCentres® ....................39FedEx Express® Drop Boxes ..........................39

Section 13Shipment-Status Tracking ........................40

Section 14Account Management ..............................41

FedEx Express®

Terms and Conditions ................................42

FedEx Ground®

Terms and Conditions ................................68

*For FedEx International PremiumTM and FedEx® International Express Freight Terms and Conditions, see “Service Info” at fedex.ca.

3Welcome to FedEx

Welcome to FedEx®

As a FedEx customer, you will be able to benefit from time-saving technology, shipment-status tracking, and reliabledelivery of documents, packages and palletized freight,supported by the FedEx Money-Back Guarantee.* Plus, you cancount on FedEx tools and solutions to help make your shippingeasy. Reliable shipping starts right here.**

This FedEx Service Guide contains information on our shippingand packaging services. To get the most up-to-date information,please visit fedex.ca or call 1.800.GoFedEx 1.800.463.3339.†

*For details on the FedEx Money-Back Guarantee, see Service Info at fedex.ca and the Terms and Conditions section of this FedEx Service Guide.

**Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.cafor details.

†All amendments to this FedEx Service Guide will be posted at fedex.ca.

4footer …FedEx Services at a Glance

Section 1

FedEx® Services at a GlanceIntra-CanadaFedEx Express® FeatureFedEx Next Flight® Fastest possible delivery — within hours.*FedEx First Overnight® Next-business-day delivery by 9 a.m. or 10 a.m.*FedEx Priority Overnight® Next-business-day delivery by 10:30 a.m., noon

or 5 p.m.* FedEx 2Day® Second-business-day delivery by 5 p.m.*FedEx 1Day® Freight Next-business-day delivery by 5 p.m. for palletized

freight.*

FedEx Ground® FeatureFedEx Ground 1 to 7 business days.*FedEx Ground® Multiweight Consolidates multiple-piece shipments going to a

single Canadian destination.*

InternationalFedEx Express FeatureFedEx International Next Flight® Fastest possible delivery — within hours.*FedEx International First® U.S.: delivery by 8 a.m. on the next business day.*

Europe: Delivery by 8 a.m. on the second business day.*

FedEx International PriorityTM Next-business-day delivery by 10:30 a.m.*FedEx® 10kg Box / FedEx® 25kg Box Economical flat-rate pricing for FedEx International

Priority shipments.*FedEx® International Economy Delivery to U.S. by 4:30 p.m. on the second business

day and in 2 to 5 business days to most major worldmarkets.*

FedEx® International Priority Freight Delivery in 1, 2 or 3 business days for palletized freight.*

FedEx® International Express Freight Airport-to-airport freight delivery in 1, 2 or 3 business days.**

FedEx International PremiumTM High-priority, airport-to-airport freight services to select international locations.**

FedEx International Priority Bulk shipments to multiple destinations.*DirectDistribution®

FedEx International Priority Bulk shipments exceeding 150 lbs. (68 kg) to multipleDirectDistribution® Freight U.S. destinations.*

**Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details.**Some restrictions apply. See the Terms and Conditions for these services at “Service Info” on fedex.ca.

5footer …FedEx Services at a Glance

FedEx Ground® FeatureFedEx International GroundTM 2 to 7 business days to all business addresses in the

U.S. (including Alaska and Hawaii).*FedEx International GroundTM Consolidates multiple-piece shipments going to a Multiweight single U.S. destination.*

FedEx Transborder Distribution® FeatureFedEx Transborder Distribution Consolidate shipments to multiple destinations (FedEx Express®) via intra-U.S. FedEx Express services.**FedEx Transborder Distribution Consolidate shipments to multiple destinations via (FedEx Ground) intra-U.S. FedEx Ground or FedEx Home Delivery

services.**Weight limits for most FedEx Express services intra-Canada and to the U.S. are 150 lbs. (68 kg) unless otherwise noted in this FedEx Service Guide. Limits vary by country for international shipments. Call 1.800.GoFedEx 1.800.463.3339 for more information.FedEx Ground transit times vary according to destination. Delivery is typically by end of business day. Services are offered Monday through Friday. FedEx Groundaccepts packages weighing up to 150 lbs. (68 kg) and with a combined length and girth of no more than 165” (419.1 cm).***Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details.**Some restrictions apply. See “Service Info” on fedex.ca for details.

6FedEx Services

Section 2

FedEx® ServicesWhich FedEx services are right for me?

• Choose FedEx Express® for urgentshipments of documents and packages withinCanada, to the U.S. and around the world. Ourextensive global network can help you reachmore than 220 countries and territories, door-to-door, customs-cleared, with deliverysupported by the FedEx Money-BackGuarantee*, so you can ship withconfidence.**

• Choose FedEx Express® freight servicesfor palletized freight weighing more than 150 lbs. (68 kg) and up to 2,200 lbs. (997 kg)per piece within Canada, to the U.S. andaround the world.**

• Choose FedEx Ground® for cost-effectivedelivery of packages within North Americawhen timing is not critical. No matter whatsize your company is, you can take advantageof pickup and drop-off services and specialservice options tailored to fit your uniqueshipping needs.

Service OptionsPair these additional options with our deliveryservices where available.

Pickup ServiceSame-day pickup is available for most FedExExpress shipments and next-day pickup isavailable for most FedEx Ground shipments.Customers who ship above the minimumthresholds may schedule a regular scheduledpickup.**

Hold at FedEx LocationSelect this option when your recipient needs a FedEx Express shipment earlier than thescheduled delivery time. We’ll hold it at theFedEx World Service Center® destinationlocation at no extra charge. Simply mark “Hold at FedEx Location” and write the address of theFedEx location where the package is to be heldon the air waybill.**

Dangerous GoodsFedEx is one of the largest carriers ofDangerous Goods worldwide. Dangerous Goodsmust be tendered to FedEx Express inaccordance with current International AirTransport Association (IATA) regulations fortransport, all other national and internationalregulations, and the FedEx Express Terms andConditions section of this FedEx Service Guide.

**For details on the FedEx Money-Back Guarantee, see “Service Info” at fedex.ca and the FedEx Express Terms and Conditions section of this FedEx Service Guide.**Some restrictions apply. Additional charges may apply. See the Terms and Conditions section of this FedEx Service Guide for details. Call 1.800.GoFedEx

1.800.463.3339 for more information and scheduling.

• Standard C.O.D. for any form of payment —cash, company or personal cheque, moneyorder, cashier’s cheque or certified cheque.*

FedEx Ground® COLLECTThis payment option allows you, as therecipient, to be invoiced directly for inboundFedEx Ground shipments, to help you controlcosts and avoid charges added by yoursuppliers. To take advantage of FedEx GroundCOLLECT, contact your FedEx accountexecutive to enrol as an “authorized COLLECTrecipient.” Once authorized, you will receive aweekly itemized invoice detailing all collectcharges.*

FedEx Ground Direct Signature RequiredFedEx Ground Direct Signature Required is asignature option designed to meet the needs of customers who seek extra peace of mind for their shipping transactions.

With FedEx Ground Direct Signature Required,you can automatically verify that your FedExGround shipments have been delivered.The option is available for each package orshipment that you specify. The signature anddelivery information are stored electronicallyand sent to you automatically by fax or mail on a schedule that you predetermine — daily,weekly, monthly or quarterly. In addition, youhave the flexibility to determine how long you want or need to keep electronic deliverysignatures on file.

You can choose this option for intra-CanadaFedEx Ground shipments and FedExInternational GroundTM shipments. If you would like to receive FedEx Ground DirectSignature Required reports, contact yourFedEx account executive.*

This is required regardless of how theshipment is routed and whether it is physicallymoved by our transportation network or incombination with any third party.*

For further information regardingrequirements for shipping Dangerous Goods,please call FedEx® Customer Service at1.800.GoFedEx 1.800.463.3339 to speak to one of our Dangerous Goods specialists.*

FedEx Ground® Alternate Address PickupWhen you need the flexibility andconvenience of scheduling a pickup from alocation other than the one associated withyour FedEx Ground account.*

FedEx® Call TagFedEx Call Tag is a return service where aFedEx Ground driver comes to a location for apickup and brings a return shipping label,applies it to the package and then picks upthe appropriate packages or returns. Use thisservice when you have to recall an occasionalpackage delivered by FedEx Ground withinCanada.*

FedEx Ground C.O.D. (Collect on Delivery)FedEx Ground C.O.D. helps to take thefinancial risk out of doing business with newcustomers by combining shipping andpayment into one simple transaction.

You can have FedEx Ground collect paymentfor you when the package is delivered withinCanada or to the U.S. The payment is remittedto you in Canadian currency for intra-Canadapackages and in U.S. currency for shipmentscrossing the border.

When shipping with FedEx Ground C.O.D., youcan choose between three customer paymentoptions:• Currency C.O.D. for a cash payment.• Guaranteed funds C.O.D. for payment bycertified cheque, money order or cashier’scheque.

7FedEx Services

*Some restrictions apply. Additional charges may apply. See the Terms and Conditions section of this FedEx Service Guide for details. Call 1.800.GoFedEx1.800.463.3339 for more information and scheduling.

designed to provide you with customssolutions and processing efficiencies byspeeding up clearance time and reducingdelivery time. These services will appear onyour duty and tax invoice. For moreinformation, please visit fedex.ca/ancillaryor call 1.800.GoFedEx 1.800.463.3339.**

Account Security ProcessingYou can obtain an account security numberfrom the Canada Border Services Agency(CBSA). This will develop a direct billing andpayment relationship with the CBSA forduties and taxes and enable them to send asummary, outlining duties and taxes, directlyto the importer of record.

Business Registration NumberApplicationA business registration number is required inorder to import into Canada and is obtainedfrom the CBSA for the purpose of businessidentification. Upon request, FedEx will obtaina business registration number on behalf ofnew importers.

Low-Value Entry ExceptionsLow-value shipments (LVS) are valued underCAD$1,600. Under CBSA regulations, low-value shipments are automatically released.However, a formal customs release may berequested for a low-value shipment prior todelivery.

Low-Value Document ExceptionsThis will provide the importer with an auditand archive of information related to theshipment. A fee will be applied for allrequests for copies of back-up documents forlow-value shipments.

Additional Lines of ClassificationFedEx customs clearance is included at noextra charge with FedEx Express internationalservices for shipments that have up to 10

FedEx International GroundTM

Brokerage-Inclusive ServiceFedEx Ground® can arrange for customsclearance in respect of FedEx InternationalGround shipments to the U.S., with deliverysupported by the FedEx Money-BackGuarantee.* FedEx® will facilitate theclearance of your FedEx International Groundpackages into the U.S. When FedEx Groundarranges customs clearance services, aClearance Entry Fee may be charged, whichwill be reflected in the applicabletransportation invoice.**

As Brokerage-Inclusive Service is madeavailable for FedEx International Groundshipments processed through FedEx electronicshipping solutions, you will have the option toselect your own broker or accept theBrokerage-Inclusive Service.

FedEx® International Broker Select(FedEx Express®)Combine our speed and reliability with thespecialized expertise of your customs broker.Just provide the contact information for yourbroker on your shipping documentation.**Shipments will be routed to a FedEx facilitythat has been customs-approved for holdingin-bond shipments (we do not advance or billduties and taxes).

FedEx will tender your shipment to your brokerand, at your request, resume the delivery tothe final destination.† For added flexibility, youmay list an unlimited number of commoditiesper air waybill.**

Ancillary Clearance Services• FedEx ExpressIn addition to the customs clearance servicesthat are included at no extra charge withFedEx Express international services, thefollowing ancillary services have been

8FedEx Services

**Some restrictions apply. For details on the FedEx Money-Back Guarantee, see “Service Info” at fedex.ca and the FedEx Ground Terms and Conditions section ofthis FedEx Service Guide. When FedEx Ground arranges customs clearance services, a Clearance Entry Fee may be charged, which will be reflected in theapplicable transportation invoice. Additional charges may apply. See the FedEx Ground Terms and Conditions section and the FedEx Ground Rates section of thisFedEx Service Guide for details. Call 1.800.GoFedEx 1.800.463.3339 for more information.

**Some restrictions apply. Additional charges may apply. See the Terms and Conditions section of this FedEx Service Guide for details. Call 1.800.GoFedEx1.800.463.3339 for more information and scheduling.

*†FedEx (or the broker selected by FedEx) reserves the right to clear the shipment if the broker cannot be determined or will not perform clearance or if completebroker information is not provided (including name, address, phone number and postal code).

harmonized tariff classification lines. A feewill be assessed on shipments processedthrough customs clearance that require morethan 10 harmonized tariff classification linesper entry to clear the goods.

Government Agency Processing ServiceA fee will be charged for informationforwarded in paper format to any governmentagency other than the CBSA when FedEx® isthe designated broker. This fee will not applyif and/or when FedEx has internal systemoutages.

• FedEx Ground®

If you accept Brokerage-Inclusive Service foryour FedEx International GroundTM shipment,in addition to the customs clearance servicesarranged by FedEx Ground the followingancillary services are available. Theseservices will appear on your duty and taxinvoice. For more information, please see theFedEx Ground rate guide at fedex.ca/ratesor call 1.800.GoFedEx 1.800.463.3339.*

Additional Lines of ClassificationA fee will be assessed on FedEx InternationalGround shipments processed through customsclearance that require more than 10harmonized tariff classification lines per entryto clear the goods.

Government Agency Processing ServiceA fee will be charged for informationforwarded in paper format to any governmentagency other than the CBSA when theBrokerage-Inclusive Service is accepted. Thisfee will not apply if and/or when FedEx hasinternal system outages.

9FedEx Services

*Some restrictions apply. Additional charges may apply. See the Terms and Conditions section of this FedEx Service Guide for details. Call 1.800.GoFedEx1.800.463.3339 for more information.

10

Section 3

Intra-Canada ServicesShipping documents or packages within Canada?

**Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details. Call 1.800.GoFedEx1.800.463.3339 for more information.

**For details on the FedEx Money-Back Guarantee, see “Service Info” atfedex.ca and the Terms and Conditions section of this FedEx Service Guide.

FedEx Express®

When it has to get there by a certain timeChoose FedEx Express services for delivery in 1 to 2 business days for documents andpackages up to 150 lbs. (68 kg) unlessotherwise noted in this FedEx Service Guide.*These services are supported by the FedExMoney-Back Guarantee.**

Maximum Weight and Dimensions for Shipping with FedEx Express• 150 lbs. (68 kg) or less in weight.• 108” (274 cm) or less in length.• 130” (330 cm) in length and girth combined.• Packages exceeding these measurementsare freight shipments and require specialarrangements.

The Length and Girth FormulaThe length plus girth of a package iscalculated by first measuring the threeoutside dimensions of the package,including fractions. The longest of thesedimensions is the package length (L). The two remaining dimensions become thepackage width (W) and package height (H).The package length and girth combinedformula equals the length plus two timesthe width plus two times the height.

Length + Girth = L + (2 x W) + (2 x H)If this total dimension includes a fraction, a fraction of one-half or greater will berounded up to the next whole number; less than one-half will be rounded down to the next whole number.

FedEx Next Flight®

For critical shipments up to 2,200 lbs. (997 kg)per piece that require special attention andextra fast delivery across Canada. Delivery isavailable 24 hours a day, 365 days a year,including holidays. Delivery times may vary,depending on availability. • Shipments may consist of more than onepackage. • Commodity and International Air TransportAssociation (IATA) restrictions may apply.• Dangerous goods cannot be shipped via thisservice.**

Maximum Weight and Dimensions forShipping with FedEx Next Flight• 2,220 lbs. (997 kg) or less in weight.• 48” (120 cm) or less in length.• 70” (178 cm) or less in height.• 48” (120 cm) or less in width.• 165” (419.1 cm) in length and girthcombined.

Intra-Canada Services

FedEx Ground® MultiweightFedEx Ground Multiweight enables you tocombine multiple packages moving from thesame origin to the same destination into oneshipment — no palletizing, shrinkwrapping,staging or shipment segregation is required.FedEx Ground will calculate the rate of yourshipment as both individual packages and asone entire shipment, then charge you thelower of the two rates.

To qualify for FedEx Ground Multiweight, thetotal shipment weight must be greater than or equal to 40 lbs. (18.5 kg) with a minimumaverage package weight of 15 lbs. (7 kg).* For more information, visit fedex.ca or call1.800.GoFedEx 1.800.463.3339.

Use the Get Rates and Transit Timesapplication at fedex.ca to compare rates and transit times for various FedEx® services.

FedEx First Overnight®

Choose FedEx First Overnight for next-business-day delivery to most metropolitanareas by 9 a.m. or 10 a.m.* — so yourrecipient can get an early start to the day.For envelopes and packages weighing up to 150 lbs. (68 kg).* Plus, it’s supported by theFedEx Money-Back Guarantee.**

FedEx Priority Overnight®

Our most popular express service forenvelopes and packages weighing up to 150 lbs (68 kg) provides next-business-daydelivery to metropolitan areas by 10:30 a.m.,noon, or 5 p.m.* Plus, it’s supported by theFedEx Money-Back Guarantee.**

FedEx 2Day®

Delivery in 2 business days by 5 p.m. to mostareas, for shipments up to 150 lbs. (68 kg).*

FedEx Ground®

Count on FedEx Ground when you need areliable, cost-effective solution for packagesthat do not require the speed of expressshipping. You can rely on FedEx Ground toprovide day-definite delivery within 1 to 7business days for packages up to 150 lbs. (68 kg)*, supported by the FedEx Money-BackGuarantee.**

Maximum Weight and Dimensions for Shipping with FedEx Ground• 150 lbs. (68 kg) or less in weight.• 108” (274.32 cm) or less in length.• 165” (419.1 cm) in length and girthcombined.

11Intra-Canada Services

**Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339 for more information.

**For details on the FedEx Money-Back Guarantee, see “Service Info” at fedex.ca and the Terms and Conditions section of this FedEx Service Guide.

FedEx® International EconomyTrade time for savings. Count on FedExInternational Economy service for cost-effective, customs-cleared, door-to-doordelivery of packages to more than 215 countries and territories.** Shipments upto 150 lbs. (68 kg) are delivered from Canadato the U.S. by 4:30 p.m. on the secondbusiness day and in 2 to 5 business days tomost major world markets.*

FedEx International PriorityDirectDistribution®

Customs-cleared, door-to-door delivery of bulkshipments destined to multiple recipients inthe same country. Delivery in 2 to 4 businessdays to most locations. Same size and weightrestrictions as FedEx International PriorityTM

apply.*

FedEx Express®

FedEx International Next Flight®

The fastest possible customs-cleared deliveryof your shipments to major cities in more than220 countries and territories for shipments upto 2,200 lbs. (997 kg) per piece. Delivery isavailable 24 hours a day, 365 days a year,including holidays.* Call 1.800.GoFedEx1.800.463.3339 for details.

FedEx International First®

Count on FedEx International First for customs-cleared, door-to-door, early-morning delivery ofurgent shipments up to 150 lbs. (68 kg) to theU.S. and Europe. You can ship Monday toFriday, from most major centres in Canada, to more than 90 U.S. markets and 6 Europeancountries. Shipments are delivered to mostU.S. locations by 8 a.m. on the next businessday and to many European centres by 8 a.m. on the second business day.*

FedEx International PriorityTM

Customs-cleared, door-to-door delivery to morethan 220 countries and territories. Shipmentsup to 150 lbs. (68 kg) are delivered to the U.S.by 10:30 a.m. the next business day and in 1to 3 business days to the rest of the world.*

12International Services

Section 4

International ServicesShipping documents or packages to internationaldestinations?


**FedEx 10kg Box and FedEx 25kg Box should not be used for FedEx International Economy service. FedEx® Envelope and FedEx® Pak rates are not available forFedEx International Economy service. Maximum dimensions for shipping with FedEx International Economy service: 108” (274 cm) or less in length; 130” (330cm)in length and girth combined.

two rates. To qualify for FedEx InternationalGround Multiweight, the total shipmentweight must be greater than or equal to 30 lbs. (14 kg) with a minimum averagepackage weight of 15 lbs. (7 kg).* For moreinformation, visit fedex.ca or call1.800.GoFedEx 1.800.463.3339.

FedEx TransborderDistribution®

Streamline your large shipments destined fordistribution in the U.S. You can consolidateyour shipments in Canada for simplifiedcustoms clearance at the border. Once yourshipments enter the U.S., you will receiveaccess to FedEx® services in the U.S.,including FedEx Express®, FedEx Ground andFedEx Home Delivery. In addition, the FedExMoney-Back Guarantee is offered on all FedExExpress shipments and FedEx Groundshipments within the U.S.**

FedEx Ground®

FedEx International GroundTM

FedEx International Ground provides cost-effective, door-to-door delivery of shipmentsup to 150 lbs. (68 kg) to all business addressesin the U.S., including Hawaii and Alaska,within 2 to 7 business days.*

Maximum Weight and Dimensions for Shipping with FedEx Ground• 150 lbs. (68 kg) or less in weight.• 108” (274.32 cm) or less in length.• 165” (419.1 cm) in length and girthcombined.



FedEx International GroundTM MultiweightFedEx International Ground Multiweightenables you to combine multiple packagesmoving from the same origin to the samedestination into one shipment — nopalletizing, shrinkwrapping, staging orshipment segregation required. FedEx Groundwill calculate the rate of your shipment asboth individual packages and as one entireshipment, then charge you the lower of the

13International Services


**For details on the FedEx Money-Back Guarantee, see “Service Info” at fedex.ca and the Terms and Condition section of this FedEx Service Guide.


All shipments must be skidded or palletized.Skids exceeding 70 inches (178 cm) in heightor 119 inches (302 cm) in length or 80 inches(203 cm) in width require prior approval.

FedEx 1Day® FreightCount on FedEx 1Day Freight for urgent, next-business-day delivery within Canada by 5 p.m.for palletized freight weighing more than 150 lbs. (68 kg) and up to 2,200 lbs. (997 kg)per piece — supported by the FedEx® Money-Back Guarantee.*

Four shipping options are available: door-to-door, airport-to-door, door-to-airport andairport-to-airport. Dangerous Goods can beshipped via this service.**

FedEx® International Priority FreightFedEx International Priority Freight serviceprovides time-definite, customs-cleareddelivery for palletized freight weighing morethan 150 lbs. (68 kg) and up to 2,220 lbs. (997 kg) per piece to the U.S. or more than130 countries and territories in 1, 2 or 3

You can ship palletized freight weighing morethan 150 lbs. (68 kg) and up to 2,200 lbs. (977 kg) per piece. Choose the specializednetwork that best meets your needs forexpertise, service and value.

Shipping with FedEx ExpressFreight ServicesMaximum Dimensions for Shippingwith FedEx Express Freight Services• 70” (178 cm) in height.• 119” (302 cm) in length.• 300” (762 cm) in length and girth combined.


14FedEx Express Freight Services

Section 5

FedEx Express®

Freight Services

**For details on the FedEx Money-Back Guarantee, see “Service Info” at fedex.ca and the Terms and Conditions section of this FedEx Service Guide.**Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339

for more information.

FedEx International PriorityDirectDistribution® FreightCustoms-cleared, door-to-door delivery of bulkshipments destined to multiple recipients inthe U.S., with delivery in 2 to 4 businessdays.** Same size and weight restrictions asFedEx® International Priority Freight.** Piececount verification and appointment deliveryoptions available.††

Advance booking of space is required for allFedEx Express® freight services. Please visitfedex.ca or call 1.800.GoFedEx1.800.463.3339 for further details.

business days — supported by the FedEx Money-Back Guarantee.*

Four shipping options are available: door-to-door, airport-to-door, door-to-airport, andairport-to-airport, and Saturday delivery isavailable to select U.S. locations. DangerousGoods can be shipped via this service.**

FedEx® International Express FreightAirport-to-airport delivery in 1, 2 or 3 businessdays to Asia, Europe, Australia, the MiddleEast, Latin America and the U.S. This serviceis for shipments of virtually any size or weightand can be used in conjunction with a freightforwarder, broker or agent of your choice.**

FedEx International PremiumTM

Time-definite, high-priority, airport-to-airportfreight service supported by the FedEx®

Money-Back Guarantee.* Available fromCanada to the U.S and select destinationsworldwide. Delivery times will vary dependingon availability.

Customs clearance is handled by your ownbroker. Weight limit of 2,200 lbs. (997 kg) perpiece, with unlimited shipment weight.Commodity and IATA restrictions may apply.Call 1.800.GoFedEx 1.800.463.3339 for furtherdetails.†

15FedEx Express Freight Services

**For details on the FedEx Money-Back Guarantee, see “Service Info” at fedex.ca and the Terms and Conditions sections of this FedEx Service Guide.**Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details. Call 1.800.GoFedEx 1.800.463.3339

for more information.*†Some restrictions apply. See ‘1P1/IXF Terms and Conditions’ at fedex.ca for details. ††The FedEx Money-Back Guarantee is not available with these options.

FedEx Ground Package Returns Program(PRP)If your business involves regular productreturns by your customers, FedEx Ground PRPmay be the service for you.*

FedEx Ground PRP makes it easy for yourcustomers to send back a package that youpay the freight charges for, either from withinCanada or from the U.S. Your customerscomplete the “FROM” section on thecombination PRP bar-code/address label,apply the label to the package, and contactFedEx Customer Service to arrange a pickupfor the next business day.

For your customers’ convenience, completepreparation and shipping instructions areprinted on the back of each label, includingthe toll-free number to call for arrangingpickups. Your customers will also receive areceipt as proof of pickup. For PRP packagesfrom the U.S., you are responsible for freightcharges, duties, taxes and brokerage fees.*

FedEx Ground® Call Tag (Intra-Canada only)Use FedEx Ground Call Tags when you have to recall an occasional package delivered byFedEx Ground within Canada. At your request,a FedEx Ground driver will pick up your returnpackages at a location that you specify. You can schedule a pickup for the nextbusiness day:• We pick up from commercial locations.• You can arrange a FedEx Ground Call Tag orschedule a FedEx Ground pickup by selectingSchedule a Pickup from the Ship menu atfedex.ca or by calling 1.800.GoFedEx1.800.463.3339.*

16Returns Solutions

Section 6

Returns SolutionsEasy options to manage package returns.

*Some restrictions apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details. Brokerage-Inclusive Service is notavailable for FedEx Ground PRP.

Sealing• Use tape that is at least 2” (5.08 cm) wideto seal seams and flaps. Use pressure-sensitive plastic tape, water activated papertape (minimum 60-lb grade) or water-activatedreinforced tape.• Ship items that have an easily damaged orsoiled finish or items wrapped in paper in aprotective outer container.• Do not use cellophane tape, duct tape,masking tape, string or rope to seal packages.

Addressing and Labelling• Place delivery information inside andoutside the package. Include an address foryourself and the recipient.• Do not list a P.O. box in the address. P.O.box numbers are acceptable only in certaininternational locations, but you must provide avalid telephone, fax or telex number.• Place shipping labels on the package’slargest surface. Do not place labels overseams or sealing tape.• Remove or mark through all old labels.

Pack your express shipments in your ownpackaging or convenient FedEx Express®

packaging. Use these guidelines to help youpackage your shipments securely.

Preparing FedEx ExpressShipmentsPackaging, Sealing and Labelling Tips• Use sturdy, undamaged boxes with all flapsintact. For heavier items, use double-wall boxes.• Place small packages inside an outercontainer. For express shipments smaller than7” x 4” x 2” (17.78 cm x 10.16 cm x 5.08 cm),use FedEx Express packaging options.• Put at least 3” (7.62 cm) of cushioning, suchas bubble padding, packaging fillers, corrugatedpads or molded plastic, on all sides of the itemin the container.• Double-box fragile items and put at least 3”(7.62 cm) of cushioning around the smaller box.• Position bottles that contain liquids upright.Use an inner seal and perforated breakawaycap. The inner packaging must be able tocontain leaks.• For larger shipments, individual boxes shouldinclude the origin and destination addresseswhenever possible.

17How to Prepare Your Shipment

Section 7

How to PrepareYour ShipmentFedEx® shipping made easy.

Industrial Parts and Machinery• Pad all sharp edges and corners and pad orcover precision-machined areas such asthreads and fittings.• Place labels on flat surfaces, not on curvedsurfaces or seams.• Ship metal parts in double-wall corrugatedboxes.

Perishables and Undeveloped Film• Prominently mark packages containingedible materials or undeveloped film. Note: Special labels are available for certainitems — ask your FedEx courier. • Since FedEx Express® and FedEx Ground®

do not offer refrigeration services, useinsulation to properly protect perishables.• View the ‘Guide to Proper Packaging’ atfedex.ca for more information.

Blood, Urine and Clinical-SampleShipments (FedEx Express only)• Blood, urine and other noninfectious clinicalsamples must be packaged and marked tomeet International Air Transport Association(IATA) requirements.• These types of shipments cannot be left inFedEx Express® Drop Box or other unstaffedFedEx locations.• Do not use polystyrene, plastic bags orpaper envelopes for outer packaging or anyFedEx Express packaging other than the FedEx® Clinical Pak (which is for noninfectioussubstances only).

Purchase special insurance from yourinsurance company when shipping high-valueitems. We do not sell insurance.

Packaging Tips for Specialty Items*Computers• Use the manufacturer’s original packaging if available. Place it inside a larger outercontainer, then surround the smaller box withat least 3” (7.62 cm) of cushioning.

Magnetic Storage Devices• Place 3” to 6” (7.62 cm to 15.24 cm) ofprotective material around the device toreduce the intensity of magnetic fields thatcome into contact with it.

Monitors• Remove the base and any attachments andposition the monitor face-down.• Follow the same box-in-box packingmethods we recommend for computers.

Artwork• Apply masking tape in a criss-cross patternon the glass surface of framed artwork toprevent glass from splintering.• Call the FedEx® packaging hotline at1.800.633.7019 for a list of artwork-packagingmanufacturers.

Engines and Transmissions• Drain the fluids from all mechanicalequipment.• Secure all removable parts such as thedipstick. Temporarily plug the fill-in tube anddipstick opening to prevent fluid seepage.

Photos and Posterboards• Tape flat items onto a rigid material likeplywood, plastic or layers of fibreboard pad.• Place flat printed material between piecesof corrugated pad (preferably double-wall).Tape both pads together on all seams.


*Further restrictions may apply. See the Terms and Conditions section of this FedEx Service Guide or visit fedex.ca for a detailed list of prohibited items.

FedEx® 25kg BoxInside Dimensions: 21.56” x 16.56” x 13.19” (54.77 cm x 42.10 cm x 33.50 cm)

For plans, posters, fabric rolls, blueprintsFedEx® TubeInside Dimensions: 38” x 6” x 6” x 6” (96.52 cm x 15.24 cm x 15.24 cm x 15.24 cm)

A transparent overwrap for noninfectiousdiagnostic specimens and environmentalsamplesFedEx® Clinical PakInside Dimensions: 16” x 12.88”(40.36 cm x 32.70 cm)

A transparent overwrap for properly preparedspecimens classified as Biological Substance,Category B (UN 3373)FedEx® UN 3373 PakInside Dimensions” 16” x 12.88”(40.36 cm x 32.70 cm)

Preparing FedEx Express®

Freight ShipmentsAll FedEx Express freight and FedEx Expressinternational air cargo shipments weighingmore than 150 lbs. (68 kg) must be secured ona forkliftable base and be compatible forpallet jack usage. Each skid or pallet shouldweigh no more than 2,200 lbs. (997 kg) unlessprior approval is obtained by FedEx. Pallet jackentry is required on two sides of the base anda minimum of 27 inches (68.58 cm) isrecommended.

Securing Methods• Shipments must be securely banded, boltedand stretchwrapped or shrinkwrapped to theforkliftable base.• Use 70 gauge minimum stretch- orshrinkwrapping and secure it to the base ofthe skid.• Banding material can include steel, rayon,polypropylene, nylon or polyester strapping.

FedEx Express®

Packaging Options*Choose from the following packaging as wellas other specialty packaging options (forFedEx Express shipments only).

For documents up to 0.5 lb. (227 g)FedEx® EnvelopeInside Dimensions: 9.5” x 12.5” (24.13 cm x 31.75 cm)

For legal size documents up to 0.5 lb. (227 g)Legal Size Reusable FedEx® EnvelopeInside Dimensions: 15.75” x 10” (40.01 cm x 25.40 cm)

For bulky documents up to 2.2 lbs. (1 kg)FedEx® PakInside Dimensions: 11.88” x 15.38” (30.16 cm x 39.05 cm)

For documents that require protectionFedEx® Padded PakInside Dimensions: 11.75” x 15.25” (29.85 cm x 38.74 cm)

For DVDs, thick documents and file foldersSmall FedEx® BoxInside Dimensions: 12.25” x 10.9” x 1.5”(31.12 cm x 27.69 cm x 3.81 cm)

For binders, large documents and notebooksMedium FedEx® BoxInside Dimensions: 13.25” x 11.5” x 2.38”(33.66 cm x 29.21 cm x 6.03 cm)

Big enough for small parts or printoutsLarge FedEx® BoxInside Dimensions: 17.88” x 12.38” x 3” (45.40 cm x 31.43 cm x 7.62 cm)

Suited for spare parts or samplesFedEx® 10kg BoxInside Dimensions: 15.81” x 12.94” x 10.19”(40.16 cm x 32.86 cm x 25.88 cm)


*Further restrictions may apply. See the Terms and Conditions section of this FedEx Service Guide and visit fedex.ca for details.

• Use a minimum of two bands (tightlysecured) through the skid or pallet voids andaround all boxes.• If applicable when bolting, consider usingshock absorber connections or cushionedskids.

Tips for Skid Loading and Stacking• Attempt to follow all carton orientationsymbols or verbiage (e.g., “TOP LOAD ONLY,”“DO NOT STACK,” “THIS SIDE UP”).• Distribute weight evenly on the skid orpallet to avoid excess weight being placed on box contents.• Stack boxes squarely on the skid or pallet to the edge (do not overhang) and corner tocorner to maximize compression strength.• Top of skid or pallet must be flat tominimize chances of lost or damaged boxes(pyramid stacking is unacceptable). • Place angleboard (corner protectors) alongthe edges of boxes to prevent crushing.• Cover the top layer to protect the unitizedload from the weather.

Preparing FedEx Ground®

ShipmentsUse your own packaging for FedEx Groundshipments. You can create and print acombined bar code and address label, as wellas print your shipping manifest, from yourcomputer using FedEx Ship ManagerTM atfedex.ca. When you are ready to ship, give theshipping manifest to your FedEx Ground driver.Or you can manually complete your ownaddress label and apply a preprinted bar-codelabel.

FedEx Ground Bar-Code LabelFedEx Ground shipments to the U.S. require ablue international shipment label. Please call1.800.GoFedEx 1.800.463.3339 for moreinformation.

20

Address LabelComplete all fields and do not include anyabbreviations. Place next to the bar-code labelon the widest part of the package, 4 inches(10.16 cm) from the edge.

FedEx Ground Pick-Up RecordIf you process your shipment manually,complete a page in the pickup record bookwhen you are ready to ship and give it to yourFedEx Ground driver.



FedEx GroundOversize PackagesA package weighing 150 lbs. (68 kg) or lessand measuring greater than 130 inches (330 cm) in combined length and girth will beclassified by FedEx Ground® as an “Oversize”package. An oversize charge of $30 perpackage will apply to any package measuringgreater than 130 inches (330 cm) in combinedlength and girth. All packages must have acombined length and girth of no more than165 inches (419 cm).

• Prepare an oversize package in the samemanner you prepare a standard groundpackage. No special label is required.

How to Prepare Your Shipment

FedEx GroundSpecialty ShipmentsSkids• Skids with multiple packages will be brokendown. • Each package must be individually labelled. • Single items strapped to a skid are notpermitted. • Skids will not be returned to the shipperunless arrangements are made prior toshipping. • Contact FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 to find out if skid pickup is available in your area.

Wood FramingWood framing (such as the kind used forcorner supports or bracing) which is anintegral part of a package is acceptable, butmay be subject to additional handling charges.Contact FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 for additionalinformation.

• For each oversize package, be sure tocorrectly complete the FedEx Ground Pick-UpRecord. • Detach the tracking ID number from theupper right-hand corner of the FedEx Ground®

preprinted bar-code label. • Apply it to the pickup record under the‘Tracking ID’ column. Indicate which packagesare oversize by checking the appropriate boxin the ‘Extra Services’ area. • At the bottom of the appropriate ‘Oversize’column, record the total number of oversizepackages shipped.


• Get account specific or list rate quotes, aswell as transit time quotes. • Save time by setting preferences toauto-populate.• Schedule a time for a FedEx® courier topickup your shipments.• Send shipment and delivery statusnotification e-mails automatically to multipleparties. • View proof-of-delivery signatures online.

This electronic shipping solution will helpyou streamline the entire shipping process.To learn more, visit fedex.ca/help.

Electronic Shipping LabelYou can prepare shipping labels for FedExExpress® and FedEx Ground® shipments onlineusing FedEx Ship ManagerTM at fedex.ca.

It makes shipment processing easy. Use it 24 hours a day, 7 days a week to:• Create shipping labels for both FedExExpress and FedEx Ground shipments.• Ship packages using one screen withminimal scrolling. • Store up to 2,500 contacts in your AddressBook.• Sort shipping history by date, location orrecipient for easy tracking.

22Shipping Documentation

Section 8

Shipping Documentation

Intra-Canada Air WaybillComplete this air waybill for FedEx Express® packageand freight shipments within Canada. Use FedEx ShipManagerTM at fedex.ca to complete the air waybillonline. Or order blank air waybills by selecting ‘Order Supplies’ from ‘Manage My Account’ menu at fedex.ca.

1

10

9

8

7

6

5

4

3

2

6. PackagingSelect the packaging used for shipping. If youchoose “Other,” enter the type of packaging (e.g., pallet, drum) on the line provided.

7. Special Handling (Optional)Check the appropriate box if you would like FedEx tohold your shipment at a FedEx location or would likeSaturday delivery (available to select locations). Youmust indicate that Dangerous Goods are not presentin the shipment if you are dropping it off at a FedExKinko’sTM Office and Print Centre.

8. PaymentBill transportation charges to:Select the desired method of payment fortransportation charges by checking the appropriatebox and provide a FedEx account number or creditcard information.

9. Sign to Authorize Delivery Without aSignatureIf you would like your package delivered even if noone is there to sign for it, you must sign your namein this section (proof of delivery is not available inthis case).

10. Required SignatureThis air waybill must be signed by the sender orcompany representative.

Keep the Sender’s Copy (top ply) which includes your package tracking number. All remaining pliesshould accompany your shipment.

To manually complete the FedEx Express Intra-Canada Air Waybill, follow the steps below:

1. FromEnter the date and the sender’s information,including the FedEx® account number.

2. Your Internal Reference(Optional)The first 24 characters will appear on your invoice.

3. ToEnter the recipient’s name, phone number andcomplete address including postal code. Post officeaddresses are acceptable to select locations if atelephone or fax number is included.

4. Shipment InformationTotal Packages, Weight, DimensionsEnter the total number of packages in theshipment, total weight of the shipment (i.e., lb. or kg) and the shipment dimensions (length, widthand height in inches or centimetres).

Total Declared Value for CarriageRequired by FedEx to help determine transportliabilities.

5. Express Package ServiceChoose the shipping service you require.



This amount must not exceed the “Total DeclaredValue for Customs” amount.

5. Express Package ServiceChoose the service you require.

6. PackagingSelect the packaging used for shipping. If youchoose “Other,” enter the type of packaging (e.g., pallet, drum) on the line provided.

7. Special Handling(Optional)Check the appropriate box if you would like FedEx tohold your shipment at a FedEx location or would likeSaturday delivery (available to select locations).

8a. Payment — Bill Transportation charges to:Select the desired method of payment fortransportation charges by checking the appropriatebox and provide a FedEx account number or creditcard information.

8b. Payment — Bill Customs charges to:Select the desired method of payment for customscharges by checking the appropriate box and providea FedEx account number.


Keep the Sender’s Copy (top ply) which includes yourpackage tracking number. All remaining plies shouldaccompany your shipment.

To manually complete the FedEx International AirWaybill, follow the steps below:

1. FromEnter the date and the sender’s information,including the FedEx® account number.

2. Your Internal Reference(Optional)The first 24 characters will appear on your invoice.

3. ToEnter the recipient’s information, including tax IDnumber. Post office addresses are acceptable toselect countries if a telephone, fax or telex numberis included.

4. Shipment InformationTotal Packages, Weight, DimensionsEnter the total number of packages in theshipment, total weight of the shipment (i.e., lb. or kg) and the shipment dimensions (length, widthand height in inches or centimetres).

Commodity DescriptionEnter a detailed description of each commodityand indicate if it is for resale or not.

Harmonized CodeEnter the Harmonized System Tariff Number foreach commodity.

Country of ManufactureEnter the name of the country where eachcommodity was produced.

Total Declared Value for CustomsRequired by customs officials for possibleassessment of duties and taxes.

This amount represents the selling price or fairmarket value (even if not sold) of the contents ofyour shipment and must be equal to or greaterthan the “Total Declared Value for Carriage.” Thisamount must agree with the value shown on theCommercial Invoice.

Note: For information on shipments of highintrinsic value please contact FedEx CustomerService at 1.800.GoFedEx 1.800.463.3339.

24

International Air Waybill Complete this air waybill for most FedEx Express®

international package shipments (FedEx InternationalNext Flight® has its own air waybill that the courierwill bring to you). Use FedEx Ship ManagerTM atfedex.ca to complete the air waybill online. Or orderblank FedEx International Air Waybills by selecting‘Order Supplies’ from ‘Manage My Account’ atfedex.ca.

1

2

3

4

5

6

7

8a

8b

9

Shipping Documentation

2. Your Internal Reference(Optional)Enter sender’s internal reference information.The first 24 characters will appear on your invoice.

3. ToEnter recipient’s name, phone number, completeaddress (including ZIP or postal code) and tax IDnumber. Post office boxes are acceptable to selectcountries if a valid telephone, fax or telex number isincluded.

4. Shipment InformationTotal Packages, Weight, DimensionsEnter the total number of packages in theshipment, total weight of the shipment (i.e., lb. orkg) and the shipment dimensions (length, widthand height in inches or centimetres).

Commodity DescriptionEnter a detailed description of each commodityand indicate if it is for resale or not.

Harmonized CodeEnter the Harmonized System Tariff Number foreach commodity.

Country of ManufactureEnter the country where each commodity wasproduced.

Total Declared Value for CustomsRequired by customs officials for possibleassessment of duties and taxes.

This amount represents the selling price or fairmarket value (even if not sold) of the contents ofyour shipment and must be equal to or greaterthan the “Total Declared Value for Carriage.” This amount must agree with the value shown on the Commercial Invoice.

Note: For information on shipments of high intrinsic value please contact FedExCustomer Service at 1.800.GoFedEx1.800.463.3339.


This amount must not exceed the “Total DeclaredValue for Customs” amount.

blank FedEx Expanded Service International AirWaybills by selecting ‘Order Supplies’ from ‘ManageMy Account’ at fedex.ca.

1. FromEnter the date and the sender’s FedEx accountnumber, name, phone number and complete address.

FedEx® Expanded Service International Air WaybillChoose the FedEx Expanded Service International AirWaybill for express freight, Dangerous Goods andFedEx® International Broker Select shipments. FedExInternational PremiumTM, FedEx® International ExpressFreight and FedEx® International Airport-to-Airportservices use the FedEx IATA (023) Air Waybill. Order

1

2

3

4

5

5b

6

7

8

9a

9b

10

5a. Express Package Service

5b. Express Freight ServiceChoose the service you require.

6. PackagingSelect the packaging used for shipping. If youchoose “Other,” enter the type of packaging (e.g.,pallet, drum) on the line provided.

7. Special Handling (Optional)Check the appropriate box if you would like FedEx tohold your shipment at a FedEx location or wouldlike Saturday delivery (available to selectlocations). You must indicate that Dangerous Goodsare not present in the shipment if you are dropping itoff at a FedEx Kinko’sTM Office and Print Centre.

8. Broker Selection(Optional)To select a broker other than FedEx, check the boxand enter broker’s name, city and country, phonenumber, and postal code. Complete this section onlywhen FedEx International Broker Select is requested.FedEx International Broker select is only available forFedEx International PriorityTM, FedEx® InternationalEconomy, and FedEx® International Priority Freight.

9a. Payment — Bill Transportation charges to:Select the desired method of payment fortransportation charges by checking the appropriatebox and provide a FedEx account number or creditcard information.

9b. Payment — Bill Customs charges to:Select the desired method of payment for customscharges by checking the appropriate box and providea FedEx account number.


Keep the Sender’s Copy (top ply) which includesyour package tracking number. All remaining pliesshould accompany your shipment.


FedEx Ground® Bar-CodeLabels and Other FedExGround DocumentationApply a bar-code and address label to eachFedEx Ground package you ship and enterpackage details in the FedEx Ground Pick-UpRecord.

FedEx Ground Bar-Code LabelsApply either a combined bar-code and addresslabel you create using FedEx Ship ManagerTM

at fedex.ca or a printed bar-code label plus an address label you create yourself. You canorder FedEx Ground bar-code labels by calling1.800.GoFedEx 1.800.463.3339.

FedEx Ground Pick-Up RecordComplete a page from the FedEx Ground Pick-Up Record book and give it to your driverwith each day’s shipments. If you create labels electronically, give the driver yoursystem-generated pickup manifest. To ordercopies of the FedEx Ground Pick-Up Record,call 1.800.GoFedEx 1.800.463.3339.


FedEx Ground Bar-Code Label

FedEx Ground Pick-Up Record


Additional Steps for FedEx InternationalGroundTM Shipments*1. A Commercial Invoice is required for each

international ground shipment.

2. Put other export documents that you’veprepared into the Customs Documentspouch and attach it to your shipment.

3. Attach a blue FedEx International Groundshipment label to each package in yourshipment and number them to indicate how many packages are being shipped out (e.g., “1 of 5”).

4. Keep all international packages together for pickup or drop them off at a FedEx®

shipping location.

International Shipment Label

Customs Documentation

*Brokerage-Inclusive Service is available through FedEx electronic shipping solutions only.

Information provided on other internationalshipping documents and the FedEx®

International Air Waybill must correspondwith the Commercial Invoice. The CommercialInvoice must be in English or an Englishtranslation must be provided.

When Shipping to the U.S.An IRS Employer Identification Number (EIN)is required for shipments being sent to abusiness and a Social Security Number (SSN)is required for shipments being sent to anindividual. To avoid customs delays, includethis number on both the FedEx InternationalAir Waybill and the Commercial Invoice.

The EIN is required for shipments valued atUS$2,000 or more. It may also be required forshipments containing specific items subject to other regulatory agencies (e.g., textiles,leather products, electronic products,controlled or restricted goods), regardless ofvalue. If you are uncertain whether an EIN isrequired, contact FedEx Customer Service at1.800.GoFedEx 1.800.463.3339.

The Commercial Invoice sample shown is asuggested format only. You may use businessor personal stationery for your CommercialInvoice or you may buy preprinted forms,provided all the required information isincluded.

Accurate documentation is one of the mostimportant elements in international shipping.

Properly completed paperwork will help yourFedEx® shipment reach its destination on time and reduce the risk of it being held bycustoms.

In addition to the FedEx® International Air Waybill, the most commonly required documents for sending aninternational shipment include the CommercialInvoice, Certificate of Origin and ExportDeclaration (B13A form). The contents of yourshipment will determine which documents arerequired.

Commercial InvoiceThe Commercial Invoice is the foundation of all other documents and is the firstinternational shipping document you shouldcomplete. A Commercial Invoice is requiredfor the majority of nondocument internationalshipments and for all FedEx InternationalGroundTM shipments.

How to Complete a Commercial InvoiceA Commercial Invoice is required for themajority of nondocument internationalshipments.

28Customs Documentation

Section 9

Customs Documentation

A detailed description will help reducecustoms delays so your shipment arrives ontime.

11. Check the appropriate box to indicateone of the following:

• F.O.B. The invoice total includes only thecargo costs.

• C&F The invoice total includes the cargoand freight costs.

• CIF The invoice total includes cargo, insurance and freight costs.

12. Sign and date your CommercialInvoice.Once you’ve checked that all theinformation on your Commercial Invoice is consistent with all other shippingdocuments, remember to sign and date your Commercial Invoice.

1. Provide the date of export.

2. Provide exportreferences.(e.g., order numbers, invoicenumbers.)

3. Provide the shipper’sinformation.(Contact name, companyname and complete address.)

4. Provide the recipient’sinformation.(Contact name, companyname and complete address.)

5. Provide the importer’sinformation.(Contact name, companyname, and complete addressand EIN number.)

6. Include the country ofexport.

7. Include the country ofmanufacture.(Country of original manufacture for eachitem in your shipment.)

8. Include the country of ultimatedestination.

9. Record your FedEx tracking number.

10. Provide an accurate description of thecontents in your shipment (includingbut not limited to):• What is the item?• What material is the item made of?• What is the Harmonized Code for theitem? (Harmonized Codes are used bycustoms to determine the duties, taxesand clearance requirements for each itemin your shipment.)• What is the item’s intended use?• What are the item’s part or serialnumbers?• What is the item’s value per unit and intotal?


1 2

3 4

5

67

89

10

11

12

1. Provide the shipper’s information.(Contact name, company name and complete address.)

2. Provide the importer’s information.(Contact name, company name and complete address.)

3. Provide the producer’s information.(Contact name, company name and complete address.)

4. Provide the exporter’s information.(Contact name, company name and complete address.)

5. Record your FedEx tracking number.

6. Include the country of manufacture.(Country of original manufacture for eachitem in your shipment.)

7. Provide an accurate description of thecontents in your shipment:

• What is the item?• What materials is the item made of?• What is the Harmonized Code for the item? (Harmonized Codes are used by customs to determine the duties, taxes and clearance requirements for each item in your shipment.)• What is the item’s intended use?• What are the item’s part or serial numbers?• What is the item’s value per unit and in total?

A detailed description will help reduce customsdelays so that your shipment arrives on time.

8. Sign and date your Certificate of Origin.Once you’ve checked that all the informationon your Certificate of Origin is consistentwith other shipping documents, remember to sign and date your Certificate of Origin.

9. Have your Certificate of Origin signed,sealed and notarized at your localchamber of commerce.

Certificate of OriginThe commodity being exported and itsdestination determine if a Certificate of Originis required. If you’re uncertain whether yourequire a Certificate of Origin, call FedExCustomer Service at 1.800.GoFedEx1.800.463.3339.


How to Complete an Export Declaration(B13A form)You can submit and/or declare your ExportDeclaration (B13A form) or goods to CanadaCustoms in one of the following ways:a) Canadian Automated Export Declaration

(CAED)/G7b) Summary reportingc) Manual or paper B13A form*d) No B13A form required (exemptions)

Here are some benefits of the CAED program:• It is a fast and easy way to report goods.• It is available to you at no extra charge.• It provides you with a complete andaccurate audit trail.

For more information and to obtain a copy ofthe CAED application form, please visit theStatistics Canada Web site.

Export Declaration (B13A form)A B13A form is a customs declaration requiredby the Canada Border Services Agency (CBSA)to report exports from Canada that are valuedat CAD$2,000 or greater, destined to anycountry other than the U.S., Puerto Rico or the U.S. Virgin Islands. Please note, there aresome exceptions to these requirements. Formore information, please visit the CBSA Website or fedex.ca/customs.


*FedEx® encourages our customers to complete and transmit B13A information using the Canadian Automated Export Declaration (CAED) program. The CAEDprogram is an electronic method that allows you to complete and transmit Export Declaration (B13A form) information directly to the Government of Canada.

B13A Form

Package and Envelope ServicesAccess a range of services and tools forshipments weighing up to 150 lbs. (68 kg).

Freight ServicesFor pieces weighing more than 150 lbs. (68 kg), review choices for express freight.

No matter what your shipping needs may be,you can do more at fedex.ca. Use the menu in the header at fedex.ca to find time-savingtools and resources to help you work fasterand be more productive.

32Tools at fedex.ca

Section 10

Tools at fedex.caFind what you need, fast.

Make Your Job Easier at fedex.caThe powerful features at fedex.ca can turnyour desktop into a one-stop shipping centre.Take care of your shipping needs online with smart tools that work the way you do —quickly and efficiently.

Resource Centre at fedex.caDiscover the many features and services thathelp make shipping online fast, easy andconvenient. You’ll find all the information youneed about fedex.ca.

FedEx® ePreference CentreVisit the FedEx ePreference Centre atfedex.ca/email to sign up for any or all of our e-mail communications or to manage your e-mail preferences. When you subscribe toFedEx e-mail communications, you may receiveimportant news, service information andvaluable special offers by e-mail.

FedEx Services and ToolsThis link is your shortcut to information onservices and electronic shipping tools.

FedEx Ship ManagerTM at fedex.caYou can simplify and streamline your shippingprocess by using FedEx Ship Manager atfedex.ca, our online shipping application. Tolearn how to create shipping labels, build anonline address book, receive shipmentnotifications via e-mail, track your shipments,customize shipping history reports, check ratesand much more, visit fedex.ca/help.

FedEx Ship Manager at fedex.ca Shipping AdministrationUse FedEx Ship Manager at fedex.ca ShippingAdministration to gain better control overshipping processes and costs. You can centrally manage and control shipmentsprocessed by multiple individuals in yourorganization from different locations — all through the convenience of the Internet.

Office and Print ServicesAccess a broad range of business, documentand shipping services at FedEx Kinko’sTM Officeand Print Centres.

ShipProcess FedEx Express® and FedEx Ground®

shipments within Canada, to the U.S. andaround the world with FedEx Ship ManagerTM

at fedex.ca. You can also get rates and transittimes, schedule a pickup, find package drop-off locations and much more.

TrackYou can track the status of your shipmentsfrom origin to destination, including signatureproof of delivery, 24 hours a day, 7 days aweek.

Manage My AccountThis time-saving area allows you toconveniently access and manage the detailsof your FedEx Express and FedEx Groundshipments, including access to ‘My FedEx,’your personalized FedEx® Web page.

Customs ToolsFind tools, documentation and information tomake international shipping easy.

33Tools at fedex.ca

Find FedEx® Drop-Off LocationsWith just a few clicks, you can find the drop-off location nearest you.

Get Rates and Transit TimesWith the Get Rates and Transit Timesapplication at fedex.ca, you’ve got an easy-to-use, time-saving online tool for comparingrates and transit times for various FedExservices.

Measurement ConverterConvert measurements to take the guessworkout of shipping globally.

My FedExCreate your own personalized FedEx Webpage to help you manage your shipping,complete with automatic package statusupdates for shipments you’ve processedonline.

Order Supplies OnlineOrder FedEx packaging and shipping suppliesonline. Delivery is within 2 to 3 business days.

Schedule a PickupRequest or cancel pickups for FedEx Express®

and FedEx Ground® shipments online.

FedEx InSight®

A management tool on fedex.ca thatautomatically monitors your shipping activityby matching shipments to accounts and/oraddresses. Each time you log in, the mostrecent status of your shipments will display,along with information on completed deliveriesand other notifications — it’s available at noextra charge, and helps you save time andmoney by:• Tracking the status of your inbound,outbound and third-party shipments — no tracking numbers required.• Notifying you via e-mail when deliveries areattempted or completed.• Pinpointing clearance delays, incompletepaperwork and other problems, thenrecommending steps that you can take tocomplete delivery.• Managing shipping activities acrossmultiple locations.

For more information, view our tutorial atfedex.ca/insight/tutorial.

FedEx Document Preparation Centre This online tool allows you to complete saveand manage commonly used customsdocuments online. Save partially completeddocuments, and create a document profile tosave and re-use the customs documentsassociated with a specific shipment.

34Tools at fedex.ca

35FedEx Electronic Shipping Tools

FedEx Ship ManagerTM ServerA solution for high-volume shippers who wantcustomized shipping functions. It provides adedicated connection to FedEx and can beeasily integrated across multiple locations intoyour company’s order centres, shipping docksand other existing business systems.

FedEx Compatible Solutions ProgramIntegrates FedEx shipping capability into manyof the most popular business softwaresystems. This means you can ship andmanage shipments with the software youalready use every day.

FedEx Web ServicesIntegrate FedEx Express® and FedEx Ground®

services into your business systems, retailWeb site or order management system. FedExWeb Services is the next generation API forintegrating software applications with FedExSystems to create shipping labels, trackshipments, obtain rate quotes and generatereports.

FedEx Ship ManagerTM SoftwareChoose FedEx Ship Manager Software toaccess a full range of FedEx® shippingfunctions directly from your computer. It provides database and reporting features to help manage your shipping.

This desktop shipping solution helps tomanage your entire shipping process. Whetheryou have intra-Canada or internationalshipping needs, FedEx Ship ManagerSoftware offers great time-saving featuresand functionality — all with the reliability andconvenience you expect from FedEx.

You can print shipping labels and reports,track packages online, send instant e-mailnotifications to customers, and much more.For more information or to download FedExShip Manager Software, please visitfedex.ca/software.

Section 11

FedEx® Electronic Shipping Tools

36FedEx Shipping Locations

provides a variety of office and print servicesincluding copying, printing, documentscanning, computer rental and much more.

Find your closest location by visiting the FedEx Drop-off Locator at fedex.ca. Just select the ‘FedEx Staffed’ option to find a FedEx Kinko’s location near you.

To find the drop-off location nearest you,choose ‘Find Drop-off Locations’ under the‘Ship’ menu at fedex.ca.*

FedEx Kinko’sTM Office and Print CentresFedEx account holders can drop off their FedExExpress® and FedEx Ground® packages at anyFedEx Kinko’s location across Canada. Inaddition to shipping services, FedEx Kinko’s

Section 12

FedEx® Shipping Locations

Address City Prov Postal Code

4361 Kingsway Unit 3 Burnaby BC V5H 1Z9

1469 Brenton St. Halifax NS B3J 3W7

6339-200th St. Unit 502 Langley BC V2Y 1A2

275 Dundas St. London ON N6B 3L1

3150 Highway 7 Markham ON L3R 5A1

4553 Hurontario St. Mississauga ON L4Z 3L9

6974 Financial Dr. Mississauga ON L5N 8J4

4885 Yonge St. North York ON M2N 5N4

811-5300 No. 3 Rd. Richmond BC V6X 2X9

357 Bay St. Toronto ON M5H 2T7

21 St. Clair Ave. E. Unit 100 Toronto ON M4T 1L9

505 University Ave. Toronto ON M5V 1X3

2430 Yonge St. Toronto ON M4P 2H4

1900 W. Broadway Vancouver BC V6J 1Z2

779 W. Pender St. Vancouver BC V6C 1H2

3300 Highway 7 Vaughan ON L4K 4M3

170 University Ave. W. Waterloo ON N2L 3E9*Drop off is not available for certain services.


FedEx World Service Centers®

The shipping specialists at FedEx WorldService Center locations can help you choosethe right delivery service, completedocumentation and process your packages.Many locations are open late and onSaturdays to accommodate your schedule.


8001 Pauline Vanier Anjou PQ H1J 2V8

783 Bayview Dr. Barrie ON L4M 9A5

240 Adam St. Belleville ON K8N 5S4

4270 Dawson St. Burnaby BC V5C 4B1

24 Aero Drive N.E. Calgary AB T2E 8Z9

1144 Industrial Rd. Cambridge ON N3H 4W4

3d Macaleer Dr. Charlottetown PE C1E 2A1

20 Payzant Ave. Dartmouth NS B3B 1Z6

1785 Champlain St. Dieppe NB E1A 2P5

60 Valleybrook Dr. Don Mills ON M3B 2S9

6006 87a St. Edmonton AB T6E 5Z4

300 9a Ave. Edmonton AB T5J 2T2

125 Whiting Rd. Fredericton NB E3B 5Y5

97 Binnington Court Kingston ON K7M 8R7

461 Exeter Rd. London ON N6E 2Z3

12005 Raymonde-de-la-Roche Mirabel PQ J7N 1H2

6895 Bramalea Rd. Mississauga ON L1O 1B1

1450 Caterpillar Rd. Mississauga ON L4X 2Y1

Place Ville Marie Suite 11027 Montreal PQ H3B 3Y1

130 Thad Johnson Rd. Ottawa ON K1V 0X1

35footer …


1855 17th St. E. Owen Sound ON N4K 5P1

2015 Fisher Drive Unit #2 Peterborough ON K9J 6X6

5205 Rideau Quebec PQ G2E 5H5

2520 Airport Rd. Ste One Regina SK S4W 1A3

3151 Aylmer Ave. Richmond BC V7B 1L5

320 Grandview Ave. Saint John NB E2J 4C5

5005 J.Armand Bombardier Saint-Hubert PQ J3Z 1G4

242 Cardinal Crescent Saskatoon SK S7L 6H8

80 Nugget Ave. Scarborough ON M1S 3A7

1541a Kittyhawk Rd. Sidney BC V8L 5V6

495 Eastchester Ave. St. Catharines ON L2M 6S2

4041 Sere St. St. Laurent PQ H4T 2A3

18 Mews Pl. St. John’s NF A1B 4M6

868 Falconbridge Rd. Unit 13 Sudbury ON P3A 5K7

305 Hector Dougall Way Thunder Bay ON P7E 6M5

215 Lakeshore Blvd. E. Toronto ON M5A 3W9

196 Lower Truro Rd. Truro NS B2N 5A9

941 Hornby St. Vancouver BC V6Y 1V4

3505 Rhodes Dr. Windsor ON N8W 5B3

1950 Sargent Ave. Winnipeg MB R3H 1C8



FedEx Authorized ShipCentres®

Stop by these independently owned locationsacross Canada which give you access toFedEx® shipping services.

FedEx Express® Drop Boxes You can drop off your FedEx Express®

packages, pick up shipping materials andreceive shipping instructions at any one of our800 easy-to-find drop boxes locations acrossCanada.

FedEx Express Drop Boxes are a smart solutionfor busy shippers and deliver time-savingadvantages such as:• Later pickup times — provide moreflexibility to meet tough deadlines and getend-of-day shipments out on time. • A convenient and easily accessible drop-offlocation for FedEx Express packages.

Track at fedex.ca Obtain information 24 hours a day, 7 days aweek about your shipments. Visit fedex.ca totrack up to 30 FedEx Express®, FedEx Ground®

and FedEx® Freight shipments at a time. Getmaster and individual tracking results for yourmultiple package shipments.

Track by PhoneCall 1.800.GoFedEx 1.800.463.3339 and press2 to track the status of your shipment.

Get status on your FedEx® shipments 24 hoursa day, 7 days a week and other advancedcapabilities with FedEx InSight®, a Web-basedtool.

Registering for FedEx InSight will allow you to:• Track without a tracking or referencenumber and obtain visibility to all shipmentsmatched to your account number(s) and/oraddress(es). • Receive proactive notifications aboutsignificant shipment events like clearancedelays, attempted deliveries, releases, proofsof delivery and more — via e-mail. • Monitor all of your shipments throughstatus updates and downloadable reports forall incoming, outgoing and third-partyshipments. • Manage shipping activities across multiplelocations and accounts.

Visit fedex.ca/insight to review the FedExInSight registration checklist, online tutorialand Frequently Asked Questions.

40Shipment-Status Tracking

Section 13

Shipment-Status Tracking

FedEx Electronic Data Interchange (EDI)With EDI, you can integrate your accountspayable process with electronic FedEx®

invoice, remittance and adjustment data.• Your organization can benefit fromincreased accuracy, faster charge-backs andreduced paperwork.• By consolidating invoices for multiple FedExaccounts into a single transmission, EDI helpsincrease your control over costs even whenshipments originate from multiple sites.

If you have large volumes of data and wouldlike details about EDI, please contact yourFedEx account executive.

Invoice OptionsYou can choose from several invoice optionsbased on the level of shipment detail that youneed. If you would like to change your invoiceoption, the Invoice Selector at fedex.ca willhelp you determine the invoice option that will best meet your needs.

The main sections of your FedEx Express® andFedEx Ground® invoice include the following:1. Remittance page — itemized listing of all

charges with a remittance stub.2. Summary page(s) — listing of shipment

details with summary information only.3. Detail page(s) — listing of individual

shipments that include comprehensiveshipment details.

For more information, visit fedex.ca/invoice.

41Account Management

Section 14

Account Management

Liabilities Not Assumed ........................................55

Method of Payment ................................................57

FedEx Money-Back Guarantee** ..........................57

Multiple Package Shipments ................................59

Package-Status Tracking Service ..........................59

Packaging and Marking..........................................59

Perishables..............................................................60

Pharmaceuticals......................................................60

Pickup and Delivery Service ..................................60

Post Office Box Addresses ....................................61

Privacy ....................................................................61

Proof of Delivery — Verbal....................................62

Proof of Delivery — Written..................................62

Qualified Acceptance of Shipments ......................62

Rate Quotations ......................................................62

Re-Delivery Service ................................................62

Restrictions (International) ....................................62

Restrictions (Intra-Canada) ....................................65

Routing and Re-Routing ........................................66

Saturday Service ....................................................66

Storage Fees ..........................................................67

Undeliverable Packages ........................................67

Warranty Disclaimer ..............................................67

Mandatory Law ......................................................67

Table of Contents

Definitions ..............................................................43

Account Numbers ..................................................44

Address Correction ................................................44

Billing ......................................................................44

Business Days/Carrier Holidays ............................46

Carriage Under Warsaw Convention ....................47

Cartage Agents/Pickup and Delivery Service to and from points outside FedEx Direct Service Area............................................................47

Cartage Agents/Pickup and Delivery Service to points within FedEx Direct Service Area ..........47

Claims, Legal Action and Arbitration ....................47

Collect on Delivery (C.O.D.) Service ......................48

Credit Terms ............................................................49

Customs Clearance (International only) ................49

Dangerous Goods ..................................................51

Declared Value and Limits of Liability(Not Insurance Coverage) ......................................52

Dimensional Weight (Volumetric Weight) ............54

Drop Off ..................................................................54

Duties and Taxes ....................................................54

Export Control Laws................................................54

Fuel Surcharges ......................................................55

Hold at FedEx Location ..........................................55

Inspection of Shipments ........................................55

42FedEx Express Terms and Conditions

FedEx Express®

Terms and ConditionsEffective: June 8, 2009

**This FedEx Service Guide, Canadian Edition, 2009 includes Part 1 — FedEx Express and FedEx Ground® Guide to Services and Terms and Conditions, effective June 8, 2009, and Part 2 — FedEx Express Rates, effective Jan 5, 2009, and FedEx Ground Rates, effective Jan. 19, 2009, and any amendments thereto. Pleasenote that all amendments to this FedEx Service Guide will be posted on fedex.ca.

**Some restrictions apply. See the FedEx Money-Back Guarantee section for details.

FedEx reserves the right to unilaterally modify, amend,change or supplement the FedEx Service Guide, including,but not limited to, the rates, services, features of service,and these Terms and Conditions in respect of allcustomers or any particular customer without notice. Onlythe Legal Department of Federal Express Canada Ltd. mayauthorize a supplement to, modification, change oramendment of the FedEx Service Guide. No other agent oremployee of FedEx, nor any other person or party, isauthorized to do so.

Rates and service quotations by our employees andagents are based upon information you provide, but finalrates and service may vary based upon the shipmentactually tendered and the application of these Terms andConditions. Except as otherwise provided above, anyconflict or inconsistency between the FedEx Service Guideand other written or oral statements concerning the rates,features of service, and Terms and Conditions applicableto FedEx Express services and any terms regardingimportation and inbound clearance of shipments intoCanada will be controlled by the FedEx Service Guide, asmodified, amended or supplemented.

All amounts are in Canadian dollars, unless otherwiseindicated.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.

Definitions“Air waybill” means any shipping document, label,electronic entry or similar item used in the FedEx systemfor intra-Canada or international shipments.

“Customs” includes all federal agencies involved in theimport or export of goods.

“Day” and “days” mean calendar day and days, unlessexpressly noted otherwise.

“Guide” and “Service Guide” mean the FedEx ServiceGuide, Canadian Edition, as modified, amended orsupplemented by FedEx from time to time.

“In good credit standing” means: (1) that payment onthe FedEx account is current; (2) the account is not in“cash only” status; and (3) for commercial or businessaccounts, the balance does not exceed the credit limitestablished by FedEx.

“Package” means any container or envelope that isaccepted by us for delivery, including, but not limited to,any items tendered by you using our electronic shippingsystems, meters, manifests or air waybills, unlessotherwise stated.

“Recipient” and “consignee” mean the person and/orcompany to whom a shipment is being sent.

“Residence” and “Residential” includes, but is notlimited to, a home or a business operating out of a home,where the entrance to the Residence is not open to thepublic.

Terms and ConditionsThe preceding pages related to FedEx Express® explainFedEx Express’ services and certain conditions,restrictions and requirements under which those serviceswill be rendered. The following pages include those termsand conditions by reference and contain further generaland specific conditions (collectively, the “Terms andConditions”). These Terms and Conditions are applicableto the transportation of any package, document, envelope,pallet, container or other item by FedEx Express whenshipping between points within Canada, or from Canadato various international points including, but not limitedto, any such items tendered by customers utilizing FedEx®

shipping systems, air waybills, labels and shippingsoftware. These Terms and Conditions are publishedelectronically at fedex.ca. The downloadable version(pdf) of the FedEx Service Guide at fedex.ca, asamended, is controlling. For international shipmentstendered for FedEx International PremiumTM (IP1) andFedEx® International Express Freight (IXF), please see theapplicable IP1/IXF Terms and Conditions for theseservices. Refer to fedex.com/ca_english/services/serviceguide/termsandconditions/ip1ixf/. TheseTerms and Conditions include terms regarding theimportation and Customs clearance of shipments intoCanada. See the FedEx Ground® Terms and Conditions inthe FedEx Service Guide when shipping by FedEx Ground.

If there is a conflict between these Terms and Conditionsand the terms and conditions on any FedEx air waybill,shipping label or other transit documentation, the Termsand Conditions in the FedEx Service Guide, as amended,modified, changed or supplemented will control to theextent they are not in conflict with the rules relating toliability for international carriage established by theWarsaw Convention, or other applicable treaties or anyapplicable tariff.

Any failure by us to enforce or apply a term, condition orprovision of the FedEx Service Guide does not constitute awaiver of that term, condition or provision and does nototherwise impair FedEx’s right to enforce or apply suchterm, condition or provision.

This Guide and any subsequent modifications,amendments or supplements supersedes all previousService Guides, amendments, supplements, and otherprior statements concerning the rates and conditions ofthe FedEx Express services to which it applies. Theforegoing restriction does not apply to a modificationapplicable to a single customer and included in a FedExSales or FedEx Customer Automation Agreement. To theextent a conflict exists between a FedEx Sales or FedExCustomer Automation Agreement and these Terms andConditions, the FedEx Sales or FedEx CustomerAutomation Agreement controls.


The party to whom an account number is issued is liablefor all charges to the account. The account holder isresponsible for the safe keeping of the account numberand should release the number only to those authorized toship on the account. The account holder bears the risk ofall unauthorized use of the account number.

Failure to keep your FedEx account current (invoicepayment received by us within 15 days from invoice date)will result in your account being placed on a “cash only”status and loss of volume discounts. For internationalshipments, your account will be placed on ReimbursementOn Delivery (R.O.D.) status, requiring duties and taxes tobe collected in full at, or prior to, the time of delivery.Utilization of an account on “cash only” status may resultin package delay, rejection or return until arrangementsfor payment are completed.

Address CorrectionIf a recipient’s address on an air waybill is found to beincomplete or incorrect, we will attempt to find thecorrect address and try to complete the delivery but weassume no responsibility for our inability to completedelivery under such circumstances.

Use of post office box numbers for unaccepted areas orwithout the recipient’s telephone number, incorrectpostal/zip codes and former street addresses forrecipients who have relocated, are examples of errorsrequiring address corrections. A special handling fee percorrection may be assessed for this service. If the correctaddress cannot be determined and if the recipient cannotbe reached, we may attempt to contact the sender foraddress clarification or instructions to return the shipmentat the sender’s expense, and the sender will beresponsible for all transportation charges and anyapplicable fees. We will not be liable or responsible formeeting the delivery commitment of any shipment with anincorrect address (See “Undeliverable Packages”).

Billing(a) Invoices for transportation charges are payable within15 days of the invoice date. Invoices for duties and taxes,special handling fees and the advancement fee arepayable upon receipt.

(b) “Bill Sender” means the specified charges will bebilled to the sender. The sender’s FedEx account numbermust appear in the appropriate section on the air waybilland payment on the account should be current. Thesender may, within 60 days of invoice date, request aninitial rebilling to another party, but all subsequent rebillswill be only to the sender.

(c) “Bill Recipient” means the specified charges will bebilled to the recipient. In order to choose this billingoption, the recipient’s FedEx account number MUSTappear in the appropriate section of the air waybill andpayment on the account must be current or the recipient

“Shipment” means one or more packages, or any partthereof, moving on one air waybill.

“Shipper” and “sender” mean the person and/orcompany sending a shipment.

“Transportation charges” means amounts assessed forthe air and surface movement of a shipment, not includingany other fees or charges which may be assessed underthis Guide, such as declared value charges, customsduties and taxes, however levied or applied.

“We”, “our”, “us”, “FedEx®”, “Federal Express” and“FedEx Express®” refer to Federal Express Canada Ltd.,its principals, subsidiaries, branches and affiliates andtheir respective employees, agents and independentcontractors.

“You” and “your” include the shipper/sender, recipient/consignee, and importer of record and their respectiveemployees, principals, agents and independentcontractors.

Account NumbersA valid FedEx account number is required for allshipments unless cash (not accepted at all FedEx offices),cheque or credit card payment is made at the time ofshipment. The use of a valid FedEx account number on theair waybill enables the following:

(1) FedEx invoices are sent to the proper location forpayment; (2) account activity is tracked by our system; and(3) the payor is billed with any appropriate discount.

In the event that a customer elects to “Bill Sender” or“Bill Third Party” and (1) fails to include a valid accountnumber or (2) indicates an incorrect account number,FedEx will charge a special handling fee per air waybill ormanifest to defray the expense of billing such items.

In the event that a customer elects to “Bill Recipient” or“Bill Third Party” for transportation charges and/or dutiesand taxes, the bill-to party must have a valid FedExaccount number (Power of Attorney and Importer Numberare required for Bill Sender or Bill Third Party duties andtaxes), and it must appear in the appropriate section ofthe air waybill. Account numbers are issued by shippinglocation and they are non-transferable. Any misuse canresult in a loss of all discounts and/or the discontinuanceof service.

All requests for issuance of account numbers are subjectto credit investigation and verification by our CreditDepartment. The Credit Department may require, in itssole discretion, that you have a major credit cardacceptable by FedEx. We will establish a credit accountfor businesses only. We do not offer consumer creditprivileges. Any individual shipping for personal use or, in FedEx’s sole discretion, any business must prepaytransportation charges or establish a FedEx account forbilling direct to any of the major credit cards accepted by FedEx.


(i) NOTWITHSTANDING ANY PAYMENT INSTRUCTIONSTHAT ARE GIVEN TO FEDEX, THE SENDER IS ULTIMATELYLIABLE FOR, WILL BE BILLED FOR, AND AGREES TO PAY,ALL CHARGES, INCLUDING TRANSPORTATION CHARGES,AND ALL DUTIES, CUSTOMS ASSESSMENTS,GOVERNMENT PENALTIES AND FINES, TAXES, FEES,INCLUDING SPECIAL HANDLING FEES, AND OUR LEGALFEES AND COSTS, REGARDLESS OF ANY PAYMENTINSTRUCTIONS TO THE CONTRARY.

(j) A special handling fee will be applied for any cheque orelectronic fund transfer that is dishonoured due toinsufficient funds on deposit or incorrect or insufficientsignature of the drawer.

(k) A special handling fee will be charged where noaccount number appears on the air waybill or manifest orwhere an incomplete, inaccurate or invalid, or deletedaccount number appears on the air waybill in “BillSender”, “Bill Recipient” or “Bill Third Party” transactions.If a “Bill Sender”, “Bill Recipient” or “Bill Third Party”package is received without a FedEx account number orwith an incomplete, inaccurate or invalid, or deletedaccount number, we will attempt to determine the correctaccount number from our records and bill the accountnumber for all charges and fees, plus a special handlingfee. Any applicable discount will apply. If, however, wecannot determine the correct account number from ourrecords, the transportation charges plus a specialhandling fee will be billed directly to the sender and nodiscount will be allowed. A special handling fee will beapplied only once for each such air waybill or manifestdocument.

(l) A special handling fee will be charged for all rebills. If there are multiple requests, the fee may be applied foreach invoice line item (i.e. air waybill, manifest line item,or FedEx electronic shipping system package) which isrebilled. Requests for rebilling will be accepted up to 60days from the invoice date, not counting the invoice date.Rebill requests will only be accepted for unpaidshipments. A special handling fee also applies and will beinvoiced to FedEx Automation System customers.

(m) Charges requiring conversion to a currency other thanCanadian dollars will be calculated daily using the medianbid price obtained from OANDA, an Internet exchange-rate service. The median bid price is the average price atwhich buyers offer to buy currencies from sellers duringthe given period. Customers can access these currencyconversion rates at OANDA.com.

The currencies of participating European Union countrieswill have stationary conversion rates to the EURO. Thereis an additional exchange fee of 1.75% for conversionfrom CAD to USD, 2.3% for USD to CAD and 2% for CADto all non-Canadian and non-U.S. currencies. There is noexchange fee between currencies related to the EURO.

must pay all applicable charges for the package at thetime of delivery. “Bill Recipient” shipments are acceptablefor carriage to specified locations only. For moreinformation, call FedEx® Customer Service at1.800.GoFedEx 1.800.463.3339. If the recipient refuses topay, the charges may be rebilled to a third party. Anyadditional rebilling must be to sender’s account. Thesender is liable for, and will be billed for, all charges andfees if third party or recipient does not pay.

(d) “Bill Third Party” means the specified charges will bebilled to someone other than the sender or recipient. Inorder to choose this billing option, the third party’s FedEx®

account number MUST appear in the appropriate sectionon the air waybill at the time it is tendered and paymenton the account must be current. If the third party refusesto pay, the charges may be rebilled to another party butsubsequent requests will only be rebilled to the sender.The sender is liable for, and will be billed for, all chargesand fees if the party which is rebilled or the third partydoes not pay. If the third party FedEx account is not ingood credit standing, the sender will automatically bebilled.

(e) For “Bill Recipient” or “Bill Third Party” transactions, if the recipient or third party refuses to pay the charges,refuses delivery, or cannot be contacted, the sender isresponsible and will be billed for any and all charges.

(f) We reserve the right to verify the method of paymentfor any shipment and to refuse any shipment for whichthe method of payment cannot be verified.

(g) Your shipment may be delayed or returned if wedetermine that it is billed to a FedEx account number thatis not in good credit standing. In this instance, our servicefailure money-back guarantee will not apply. See the“FedEx Money-Back Guarantee.”

(h) Duties and taxes may be assessed on the contents ofshipments destined for international locations. Duties andtaxes may be billed to the sender, the recipient or a thirdparty. “Bill Sender Duties and Taxes”, “Bill RecipientDuties and Taxes” and “Bill Third Party Duties and Taxes”are options available only for deliveries to specifiedlocations. Call 1.800.GoFedEx 1.800.463.3339 forinformation regarding your delivery location. If the senderfails to mark one of the boxes on the air waybill toindicate the payor of duties and taxes, the recipient willautomatically be billed for such charges. All requests forduty and tax rebills must be made within 60 days frominvoice date and require written or verbal approval fromthe bill-to party assuming liability for payment. The partyrequesting the rebill must obtain such approval. See“Duties and Taxes” for details on the conditions underwhich (1) we will advance duties and taxes, (2) we willassess an advancement fee for doing so, and (3) the “Bill Sender” or “Bill Third Party” options are available.


4. A partial payment against an invoice is not considered arequest for invoice adjustment or notice of a refund requestunder the “FedEx Money-Back Guarantee” or otherwise.Such refund requests must be noted on the InvoiceSummary or Invoice Remittance or by attached letter, or youmay call 1.800.GoFedEx 1.800.463.3339, indicating thenature of the request and reason for partial payment. At thetime you notify us, you must provide the applicable FedExaccount number, if any, the air waybill or FedEx trackingnumber, the date of shipment, and the recipient’s name,address and postal code/zip code.

5. “Overcharge” means a charge based on an incorrectdiscount rate, an incorrect special handling fee, billing aservice other than the service selected for the package,billing based on incorrect package or shipment weight,billing to the wrong account number, or any other billingactivity, unrelated to a service failure, that results in anincorrect charge. Requests for invoice adjustments due to anovercharge or requests for refunds due to a duplicatepayment must be received within 90 days from the originalinvoice date.

6. If you choose to send your request for an invoiceadjustment for non-service-related failure separately fromyour remittance statement, please send your request to:

Federal Express Canada Ltd.P.O. Box 4626 Toronto STN AToronto, ON M5W 5B4

7. We will not be liable for any invoice adjustments unlessyou comply with the notice requirements described above.The filing of a lawsuit against us does not constitutecompliance with these notice provisions.

For additional information or assistance regarding billingissues, contact Invoice Adjustments at 1.800.GoFedEx1.800.463.3339.

(s) Customers should retain copies of all original air waybillsand invoices. When duplicate copies are requested, a feemay be charged for each air waybill or invoice requested.

(t) Additional Taxes If a value-added, consumption, or similar tax is applicable toyour shipment, we reserve the right to add that amount toyour shipping charges without notice.

(u) The shipper, and any other party who is liable forpayment, is responsible for services rendered by us. Suchcosts include, but are not limited to, legal fees and costs,collection agency fees, interest and court costs.

Business Days/Carrier HolidaysIn Canada, “business day” means Monday through Fridayexcept for holidays, or the official day of observance ofthese holidays. The business week may differ in someinternational or provincial locations due to local customs.Holidays in international locations and provincial locationswill also affect our delivery schedules.

Charges in currencies other than Canadian dollars that arenot freely convertible will be converted to Canadiandollars and billed to the payor’s account either at the freemarket rate or at the official rate at which FedEx® waspermitted to purchase Canadian dollars in the relevantcurrency, at our sole option.

The rate corresponding to the ship date will be used forconversions to non-hyper inflationary currencies. However,we reserve the right to use the exchange rate at invoicedate, as opposed to shipment date, in countries where thecurrency is volatile.

(n) Along with your payment, you must furnish the invoicenumbers to which your payment applies. If any invoice isnot paid in full, the reasons for each unpaid charge mustbe noted along with its air waybill or FedEx trackingnumber.

(o) Remittance should be sent to:

Federal Express® Canada Ltd.P.O. Box 4626, Toronto STN AToronto, ON M5W 5B4

(p) Electronic Invoicing: To assist customers in processingtheir invoices, FedEx will provide its invoices in electronicformat. Information is available in either flat file orinternational standard formats. It is delivered as a filethrough a value-added network, available at no cost inmost large cities (a small transmission charge may applyin other centres).

(q) For more information, please contact your FedExaccount executive.

(r) Invoice adjustments/overcharges

1. We reserve the right to audit air waybills andshipments made via any means, including, but not limitedto, an electronic shipping solution, to verify serviceselection and package or shipment weight. If the serviceselected or weight entered is incorrect, we may makeappropriate adjustments to the invoice at any time.

2. Default Billing: Senders are solely responsible foraccurately completing all sections of the air waybill andfor the entry of accurate shipment information in anyelectronic shipping solution. If you fail to provide orcorrectly enter this information, you will be billed andagree to pay based on our estimate of the number ofpackages transported and either the dimensional weightat the time of billing or a standard default weight-per-package estimate, both of which will be determined (andperiodically adjusted) by us at our sole discretion.

3. The FedEx Money-Back Guarantee governs and is theexclusive remedy for requests for refunds or creditsrelated to service failures. (See the “FedEx Money-BackGuarantee” for applicable notice provisions and otherconditions). If the FedEx Money-Back Guarantee issuspended or revoked, there is no remedy for such servicefailures.


you receive from FedEx. Please see the FedEx Express®

Rate guide, or call FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 for details.

(b) When you elect to use a cartage agent to pick up ashipment for delivery to a FedEx office, you areresponsible for paying all charges assessed by thecartage agent. The invoice you receive from FedEx willreflect only FedEx charges.

(c) Complaints and claims arising from service rendered bycartage agents you select when you elect to use acartage agent should be directed to the cartage agent.

Cartage Agents/Pickup and Delivery Service to points within FedEx Direct Service AreaSubject to the paragraph below on “Pickup and DeliveryService”, pickup and delivery service is provided by FedExwithin specified service areas at no additional charge.However, should you or a customs broker choose to usethe services of a cartage agent to pick up or deliver ashipment instead of using FedEx directly, you areresponsible for paying all charges assessed by thecartage agent. The invoice you receive from FedEx willreflect only FedEx charges.

Claims, Legal Action and Arbitration(a) ALL CLAIMS MUST BE MADE IN WRITING ANDWITHIN STRICT TIME LIMITS.

(b) Written notice of a claim due to damage or delay mustbe received by us from you within twenty-one (21) daysafter we deliver your shipment. See the “FedEx Money-Back Guarantee” for the time periods and additionaldetails applicable to a request for a refund or credit oftransportation charges related to a service failure.

(c) Written notice of a claim due to loss, shortage, mis-delivery, nondelivery, misinformation or failure to provideinformation must be received by us within nine (9) monthsafter we accept the shipment for carriage.

(d) You may telephone FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 to report your claim, butyou must still give us written notice of your claim withinthe time limits referenced above. If telephoning, youshould ask for a “control” number and retain this forfuture reference. Please refer to this “control” numberwhen submitting your claim in writing.

(e) Within nine (9) months after the package was tenderedto FedEx for shipment, we must have received all relevantdocumentation regarding your claim. Such documentationmay include original purchase invoices, estimates orinvoices for repair, expense statements, appraisals, copiesof air waybills or other records. Photographs recorded bynon-FedEx parties may not be considered in theevaluation of any claim. All of these documents must beverifiable to our satisfaction.

Contact FedEx® Customer Service at 1.800.GoFedEx1.800.463.3339 for information on delivery commitmentsthat may be affected due to the observance of theseholidays. Deliveries normally made on the day of a holidayobservance will be rescheduled for delivery on the nextbusiness day.

Carriage Under Warsaw ConventionAs used in this Guide, “Warsaw Convention” or“Convention” means the Convention for the Unification ofCertain Rules relating to International Carriage by Air,signed at Warsaw, October 12, 1929 or that Conventionas amended, whichever is applicable to the carriage or“carrier”, including the air carrier issuing the air waybilland all air carriers that carry the goods or perform anyother service related to the carriage. When the carriageinvolves an ultimate destination or stop in a country otherthan the country of departure, the Warsaw Conventionmay be applicable. The Convention governs, and in mostcases limits, our liability for loss of, damage to or delay ofcargo, unless you declare a higher value for carriage(subject to the maximum amounts specified below) and pay the required fee as described below. Theinterpretation of the Warsaw Convention’s liability limitsmay vary depending on the destination country. If theWarsaw Convention, as amended by Montreal ProtocolNo. 4, applies to your shipment, FedEx’s liability is limitedto 17 Special Drawing Rights (SDRs) per kilo (“Conventionliability limit”), unless you declare a higher value forcarriage (subject to the maximum amounts specifiedbelow) and pay the required fee. To the extent not inconflict with the rules relating to liability for internationalcarriage as established by the Convention, carriage andother services performed by us are subject to theprovisions of this Service Guide and applicable tariffs asamended from time to time, which are incorporated in thisService Guide by reference. FedEx assumes no obligationto carry goods by any specified aircraft or other mode oftransport or over any particular route or to makeconnections at any point according to any schedules. Youagree FedEx may, without notice, substitute an alternatecarrier or aircraft, deviate from the route or routes, orcause goods to be transported by motor vehicle or othermode of transport. You agree that there are no stoppingplaces which are agreed upon at the time of tender of theshipment, and we reserve the right to route the shipmentin any way we deem appropriate.

Cartage Agents/Pickup and Delivery Service to and from points outside FedEx Direct Service Area(a) Shipments accepted for carriage to points outside the FedEx direct service area may be tendered tocartage agents for delivery to their ultimate destination.An additional charge will be applied for all suchshipments and this charge will be reflected on the invoice


requirements for resolution by arbitration under thisprovision. We agree to pay all filing and otheradministrative fees necessary to initiate any sucharbitration, subject to the right of the arbitrator toreallocate and assess such fees against other parties tothe arbitration in accordance with the arbitration rulesapplicable to the proceedings.

(n) You will have no right to commence any legal action orarbitration proceedings against us for damages unless youhave fully complied with all applicable notice periods inthese Terms and Conditions including, but not limited to,the periods for providing notice under the “Billing”,“Claims, Legal Action and Arbitration” and “FedEx Money-Back Guarantee” sections.

(o) Any right to claim damages against us shall beextinguished unless an action or arbitration proceeding iscommenced within two (2) years from the date of deliveryof the shipment or from the date on which the shipmentshould have been delivered. No action or arbitrationproceeding for any damages or other relief may becommenced against us thereafter.

(p) You agree that you will not sue us as a class plaintiff orclass representative, join a class as a member, orparticipate as an adverse party in any way in a classaction lawsuit or class proceeding of any nature againstus. For greater certainty, you agree to waive any right youmay have to commence or participate in any class actionagainst us and, where applicable, you also agree to optout of any class proceeding against us. However, nothingin this paragraph limits your right to bring a lawsuit as anindividual plaintiff or commence an arbitration proceedingagainst us as otherwise permitted by these Terms andConditions.

(q) To the extent any court finds that provincial rather thanfederal law applies to any provision of these Terms andConditions, the controlling law is the substantive lawof the province in which you tendered your shipment to us.

(r) The performance of any services does not make us an agent of the shipper or any third party for anypurpose.

(s) You agree to waive any claim against us for punitive,special, exemplary or aggravated damages.

(t) You agree to waive any right to have any claim againstus tried before a jury.

Collect on Delivery (C.O.D.) ServiceFedEx Express does not offer C.O.D. service. C.O.D. meansthat charges for the shipment delivered, as well astransportation charges, are collected from the recipient. It is different from the “Bill Recipient” option describedabove in “Billing”, which we do accept. A package orshipment marked “C.O.D.” will be returned and all relatedreturn charges billed to the original sender.

(f) We are not obligated to act on any claim until alltransportation charges have been paid. The claim amountmay not be deducted from those charges or from anyoutstanding balance owed to us.

(g) Except as provided in paragraph (h) below, receipt ofthe shipment by the recipient without written notice ofdamage on the delivery receipt is prima facie evidencethat the shipment was delivered in good condition.

(h) In the case of a claim for concealed damage which isnot discovered at the time of delivery, you must notifyFedEx® in writing as promptly as possible after thediscovery of the damage, and in any event not later thantwenty-one (21) days after the date of delivery. If morethan twenty-one (21) days elapse between the date ofdelivery of the shipment to the recipient and our receipt ofsuch notice, you must show good cause, verifiable to oursatisfaction, why the damage was not discovered earlierand timely notification not given.

(i) As a condition of considering any claim fordamage, you must make the shipment and theoriginal shipping cartons and packing available forour inspection at our option at the delivery locationand you must retain all such materials until theclaim is concluded.

(j) Only one claim can be filed in connection with ashipment. Acceptance of payment of a claim shallextinguish any right to recover in connection with thatshipment.

(k) Claims must be submitted to:

Federal Express® Canada Ltd.P.O. Box 4626 Toronto STN AToronto, ON M5W 5B4

Claims may also be submitted through fedex.ca withinthe time limits referenced above.

(l) FAILURE TO COMPLY WITH ANY OF THE ABOVECONDITIONS, INCLUDING THE TIME LIMITS, WILLRESULT IN THE DENIAL OF YOUR CLAIM, AND WE WILLHAVE NO LIABILITY OR OBLIGATION TO PAY YOURCLAIM. THE FILING OF A LAWSUIT DOES NOTCONSTITUTE COMPLIANCE WITH THE ABOVE NOTICEPROVISIONS.

(m) Any claim for damages or other relief arising out of orrelating in any way to the FedEx Service Guide, or theservices we provided to you, or offered to provide, or theconsideration that you paid or agreed to pay to us forsuch services, or the interpretation or application of theseTerms and Conditions, containing a request for monetaryor injunctive relief that, if allowed or granted, would havea reasonable value in excess of $1,000,000 inclusive of allclaims asserted by you in conjunction with others or onbehalf of others, shall be resolved by arbitration pursuantto the Ontario Arbitration Act, 1991. The arbitrator shallbe responsible for determining whether a claim meets the


for other special brokerage processing. WHETHER ANANCILLARY FEE IS IMPOSED OR NOT AND DESPITEANY OTHER PROVISION IN THESE TERMS ANDCONDITIONS, WITH RESPECT TO ANY ACTIVITIESUNDERTAKEN BY FEDEX IN RELATION TOCOMMODITIES BEING IMPORTED INTO OREXPORTED FROM CANADA, FEDEX WILL NOT BELIABLE FOR ANY CANADIAN GOVERNMENTAGENCY FINES OR PENALTIES (INCLUDING,WITHOUT LIMITATION, CANADIANADMINISTRATIVE MONETARY PENALTY SYSTEMPENALTIES) (COLLECTIVELY, “AMPS PENALTIES”)LEVIED AGAINST FEDEX AND/OR YOU, EVENARISING FROM THE NEGLIGENCE OF FEDEX, ANDYOU AGREE TO INDEMNIFY US AGAINST ANYSUCH AMPS PENALTIES. If local law requires that theshipments be cleared through customs by the recipient,customs paperwork will be delivered to the recipient. Inthese cases, delivery of paperwork constitutes shipmentdelivery.

(c) In some instances, at our option, we acceptinstructions from recipients to use a designated customsbroker other than FedEx (or the broker selected by FedEx)or the broker designated by the shipper.

(d) When shipments are held by customs authorities orother agencies for incorrect or missing documentation, wemay attempt first to notify the recipient. If local customslaw requires the information to be submitted by therecipient and the recipient fails or is unable to do sowithin a reasonable time, as we may determine, theshipment will be considered “undeliverable” (See“Undeliverable Packages”). If the recipient fails or isunable to supply the information and if local customs lawallows the sender to submit that information, we mayattempt to notify the sender. If the sender also fails tosupply the information requested within a reasonabletime, as we may determine, the packages will beconsidered “undeliverable” (See “UndeliverablePackages”). We assume no responsibility for our inabilityto complete a delivery due to incorrect or missingdocumentation, whether or not we attempt to notify therecipient or sender. We assume no responsibility for ourinability to notify the recipient or sender.

(e) Shipments other than Personal, Inter-office, andBusiness (PIB) documents (excluding negotiable stocks,bonds, cash letters and other negotiable instrumentsequivalent to cash which are not acceptable; see“Restrictions”) may require additional time for deliverydue to customs clearance procedures. Shipmentsrequiring documentation in addition to the air waybill (i.e.,a Commercial Invoice) may require additional transit time.

(f) PROPER COMPLETION OF NECESSARYDOCUMENTATION AND ACCURATE COMMODITYDESCRIPTIONS AND VALUATIONS ARE YOURRESPONSIBILITY.

Credit TermsThe invoice date begins the credit term cycle and paymentfor transportation charges must be received within 15days from the invoice date. Duties and taxes are payableupon receipt of invoice. Failure to keep your accountcurrent will result in your being placed on a “cash only”status and may result in late payment fees. This statusmay impair your ability to use our services and may havean effect on your discount program. If your account isplaced on a “cash only” status, credit privileges may notbe restored until you have paid all past-due balances infull or other arrangements are made satisfactory toFedEx®. If an action is filed to collect unpaid charges, youagree to be liable for all costs which include, but are notlimited to, legal fees, interest, and court costs. We do notprovide consumer credit privileges.

Customs Clearance (International only)(a) All shipments which cross international borders mustbe cleared through customs in the destination countryprior to delivery to the recipient. Clearance requires thepresentation of the shipment and accompanyingpaperwork to customs inspectors in the destinationcountry. The duties of these customs officials may includeverifying the value and description of the contents (whichmay include opening the package) and properlycompleting the required documentation.

Visit FedEx Document Preparation CentreTM at fedex.caor call 1.800.GoFedEx 1.800.463.3339 for details ondocumentation requirements. All non-documentshipments sent to international destinations must have adescription and commercial transaction value for customseven if the shipment is not for resale.

(b) Except as provided below, and wherever local lawallows, we will submit your shipments to customs andother appropriate regulatory agencies for clearance, andmay advance duties and taxes on behalf of the payorprovided appropriate credit arrangements have beenmade in advance (See “Billing” and “Duties and Taxes”).Wherever permissible by local law, FedEx Express®

services include customs clearance of your internationalshipments unless otherwise stated (e.g., use of FedEx®

International Broker Select). However, where we incuradditional time or expense clearing a Canadian importshipment due to the commodities being imported orspecial brokerage processing, FedEx reserves the right toimpose a fee (“Ancillary Fee”). (See Special Handling Feesin the FedEx Express Rate Guide). These may include,without limitation, ancillary fees associated with accountsecurity fees, additional entry line items, after hoursclearance, broker routing fees, business numberregistrations, duty and tax claims, import permits, lowvalue document exception handling, low value entryexceptions, customs entry corrections or amendments,clearance charges involving other government agencies,storage fees, temporary imports, transfers in bond, and


met if we notify the broker of the availability of theshipment by noon for FedEx International Priorityshipments and 5 p.m. for FedEx International Economyshipments on the first business day the shipment isscheduled to be available for customs clearance in thedestination country, and such notification constitutestimely delivery. If the actual shipment is released to thebroker in bond, our responsibility terminates at the timewe relinquish custody of the shipment to the broker.

However, if we retain custody of the shipment and areresponsible for the delivery of the shipment followingreceipt of the appropriate customs release paperworkfrom another customs broker, our delivery commitmenttime is modified by adding one business day for each day(or portion thereof) that our receipt of the paperwork isdelayed.

2. FedEx Money-Back GuaranteeBroker Select shipments for which we fail to meet thedelivery commitments described in paragraph (1) aboveare eligible for the FedEx Money-Back Guarantee subjectto the terms and conditions herein.

3. Saturday Service is not available for Broker Selectshipments.

4. An additional routing surcharge applies to your BrokerSelect shipments if:

(i) A customs broker designated by you clears yourshipment;

(ii) We deliver the shipment to the recipient; and,

(iii) The recipient’s location is served by a different FedExclearance point than the broker’s.

The amount of this charge varies according to destination.Call 1.800.GoFedEx 1.800.463.3339 for details.

5. An unlimited number of commodities may be shippedusing a single air waybill.

6. Declared value for carriage and customs limits vary bycountry.

7. Commodity acceptability:

(i) All commodities currently acceptable for FedExInternational Priority and FedEx International Economy.

(ii) In addition, the following items are acceptable forBroker Select; however, certain restrictions do apply.Please contact FedEx Customer Service for destinationrequirements:

a. Products from animals, marine life or fowl:

(g) U.S. Customs regulations require the IRS EmployerIdentification Number (EIN) or, if an individual, the SocialSecurity Number (SSN), of the U.S. recipient for certainpackages being shipped into the U.S. U.S. Customsregulations apply to import shipments with a declaredvalue for customs of US$2,000* or more, for shipmentscontaining plastics, toys, games, or sporting equipmentvalued at US$250* or more, and for the followingcommodities valued at US$5* or more: textile or textileproducts, clothing, leather or leather products, footwearand headwear, all FDA regulated commodities, or othergoods that are restricted or controlled requiring a formalentry by the U.S. Customs service.

Canadian Customs regulations require the BusinessNumber (BN) of the Canadian recipient for commercialshipments entering Canada.

This information should be included on the air waybill andCommercial Invoice on all inbound shipments to the U.S.and Canada, respectively. All packages scheduled fordelivery which do not have the EIN or BN (for Canadianimports) number will be detained until that informationcan be obtained.

*This limit is subject to change. Call 1.800.GoFedEx1.800.463.3339 for details on documentationrequirements.

(h) You are responsible for, and warrant your compliancewith, all applicable international treaties, laws,government regulations, orders or requirements including,but not limited to, customs and import laws andregulations of any country to, from, through or over whichyour shipment may be carried. You agree to furnish suchinformation and complete such documents as arenecessary to comply with such treaties, laws, regulations,orders or requirements.

We assume no liability to you or any other person due toyour failure to comply with this provision.

(i) FedEx® International Broker Select (“Broker Select”)permits shippers to use FedEx International PriorityTM orFedEx® International Economy service while designating aspecific customs broker other than FedEx® or ourdesignated broker. In some cases, your choice of customsbroker may be limited to certain locations. Broker Selectis available only to selected countries and only where theBroker Selection box is completed on the applicable airwaybill. Broker Select is not available for FedExInternational Next Flight® or FedEx International First®. The Terms and Conditions in the FedEx Service Guideapply to Broker Select shipments with the followingmodifications:

1. Delivery CommitmentIf the sender or recipient specifies a customs broker otherthan FedEx or our designated broker (where this service is available) and if the shipment is to be released to thedesignated broker in bond, our delivery commitment is


(b) Separate air waybills must be used when DangerousGoods and non-Dangerous Goods shipments are sent tothe same recipient on the same day. The FedEx ExpandedService International Air Waybill must be used for allinternational Dangerous Goods shipments. In addition,each Dangerous Goods shipment must be accompanied bythe “Shipper’s Declaration for Dangerous Goods” form. A 24-hour emergency response telephone number mustappear on each separate “Shipper’s Declaration forDangerous Goods” form for all U.S. and internationalDangerous Goods shipments and on shipments withinCanada as required by the Canadian Dangerous GoodsRegulations. If a multiple piece shipment containsDangerous Goods and non-Dangerous Goods, theDangerous Goods packages must be listed first on the airwaybill. The original “Shipper’s Declaration for DangerousGoods”, along with the air waybill number and therecipient’s complete name, address and phone number,must be attached to the Dangerous Goods package.

(c) Dangerous Goods may NOT be packaged in the FedExEnvelope, FedEx Pak, FedEx® Box, FedEx® Tube, FedEx®

10kg Box or FedEx® 25kg Box. All packages containingDangerous Goods must be limited to the materials andquantities authorized for air transport in accordance withIATA Dangerous Goods regulations and the CanadianTransportation of Dangerous Goods Act and Regulations,where applicable.

(d) There will be a special handling fee for each shipmentof Dangerous Goods.

(e) Dangerous Goods shipments may be dropped off atspecified FedEx World Service Centers® on Saturday; insuch an event add one day to the delivery commitment.Saturday pickup and delivery of Dangerous Goods may beavailable at certain locations only. Call 1.800.GoFedEx1.800.463.3339 for availability.

(f) Dangerous Goods shipments are not accepted at allFedEx World Service Centers. They may NOT be droppedoff at FedEx Express® Drop Boxes or at a FedEx AuthorizedShipCentre®. Please contact FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 for complete details.

(g) Hold at FedEx Location is only available at certainCanadian, European and U.S. FedEx offices. See “Hold atFedEx Location” or call FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 for details.

(h) For a list of Dangerous Goods acceptable for carriage,depending on destination, see “Restrictions(International)” and “Restrictions (Intra-Canada)”. Call 1.800.GoFedEx 1.800.463.3339 for complete details.

(i) Dangerous Goods may not be shipped using FedExInternational First®, FedEx First Overnight®, or FedExInternational Economy services. Dry Ice is accepted forFedEx International First, FedEx First Overnight, FedEx2Day®, FedEx Priority Overnight®, FedEx InternationalPriority, FedEx® International Priority Freight and FedEx

Note: For U.S. imports, these commodities are acceptableto only these cities:

• MSY/New Orleans, LA • DFW/Dallas/Ft. Worth, TX• ORD/Chicago, IL • HNL/Honolulu, HI• JFK/New York City, NY • MCO/Orlando, FL• PDX/Portland, OR • LAX/Los Angeles, CA• SEA/Seattle, WA • MIA/Miami, FL• SFO/San Francisco, CA

b. Plants and plant products;

c. Personal effects shipments claiming exemption fromduty; and

d. Shipments moving under Temporary Import Bonds (TIB).Some restrictions apply. Call 1.800.GoFedEx1.800.463.3339 for restrictions.

8. If a broker’s address is found to be incomplete orincorrect, we may attempt to find the correct address andto complete the delivery, but we assume no responsibilityfor our failure to complete delivery under suchcircumstances. Incorrect postal codes, omittedsuite/apartment numbers and former street addresses forbrokers who have relocated are examples of addressesrequiring corrections. A special handling fee percorrection will be assessed for this service for Canadianexport shipments. If the correct address can’t bedetermined or if the broker can’t be reached, we mayattempt to contact the sender for address clarification orinstructions to return the shipment. We will not be liablefor failing to meet our delivery commitment time for anyshipment with an incomplete or incorrect broker address. (See “Undeliverable Shipments”).

9. FedEx® Envelope and FedEx® Pak shipments are noteligible for Broker Select.

10. FedEx® will not advance or bill any duties and taxes ifthe Broker Select service has been selected.

11. FedEx reserves the right to clear the shipment if thebroker cannot be determined or will not perform clearanceor if complete broker information is not provided(including name, address, phone and postal code). If FedEx clears the shipment, all terms and conditions ofFedEx International PriorityTM or FedEx® InternationalEconomy, as applicable, apply.

12. FedEx may route the shipment to the FedEx bondedwarehouse closest to the broker.

Dangerous Goods(a) FedEx accepts most IATA classes of Dangerous Goodsto and from and within Canada and to designated pointsin Europe, Japan and the U.S. (except Alaska, other thanAnchorage, Kenai, Juneau and Fairbanks). This is subjectto change without notice. Certain exceptions andrestrictions apply; see “Restrictions (International)” and“Restrictions (Intra-Canada)”, or contact 1.800.GoFedEx1.800.463.3339 for details.


(e) Limitation of Liability.1. Intra-Canada — Our maximum liability for loss,damage, delay, mis-delivery, nondelivery,misinformation, any failure to provide information,or mis-delivery of information relating to theshipment, even if caused by our negligence orgross negligence, is limited to $100 unless youdeclare a higher value for carriage (subject to themaximum amounts specified below) on the airwaybill and a charge is paid therefor or as providedin paragraph (f) below.

2. International — If not governed by the WarsawConvention (See “Carriage Under WarsawConvention” for international shipments governedthereby), the CMR, or international treaties, laws,government regulations, orders, or requirements asnoted above, our maximum liability for loss,damage, delay, mis-delivery, nondelivery,misinformation, any failure to provide information,or mis-delivery of information relating to theshipment, even if caused by our negligence orgross negligence, is limited to $100 unless youdeclare a higher value for carriage (subject to themaximum amounts specified below) on the airwaybill and a charge is paid therefor or as providedin paragraph (f) below.

(f) If you declare a higher value for carriage, an additionalcharge will be assessed for each $100 (or fraction thereof)by which the declared value for carriage exceeds $100 orthe Convention liability limit, whichever is applicable, upto the maximum amounts specified below. Subject to theapplication of the Convention, whether you declare ahigher value for carriage and pay the additional charge ornot, our maximum liability for loss, damage, delay, mis-delivery, nondelivery, misinformation, any failure toprovide information, or mis-delivery of informationrelating to the shipment will be the lesser of theshipment’s repair costs, its depreciated value or itsreplacement costs or your declared value for carriage (upto the maximum amounts specified below).

(g) Declared Value for Customs and Carriage Limits.All shipments containing items of extraordinaryvalue are limited to a maximum declared value forcarriage of $1,000 or the Convention liability limit,whichever is applicable (See paragraph “j” below).The maximum declared value we allow for customsand carriage per air waybill for each FedEx®

Envelope and FedEx® Pak shipment is $100 (forintra-Canada shipments) or the greater of $100 andthe Convention liability limit (for internationalshipments). Goods with a value (actual or declared)exceeding $100 should not be shipped in a FedExEnvelope or FedEx Pak. Except as otherwise notedabove, the maximum declared value for carriage fora shipment sent via FedEx 1Day® Freight service islimited to $100,000 and for all other intra-Canada

1Day® Freight services up to designated weight limits allowed. Notwithstanding the foregoing,inaccessible Dangerous Goods, as that term is defined byFedEx®, are acceptable for FedEx® International Economyservice for delivery from Canada to the U.S. only.

(j) FedEx is not required to add dry ice to packages in itssystem, nor to provide re-icing services.

(k) NOTE: We are required by law to report improperlydeclared or undeclared shipments of Dangerous Goods tothe appropriate regulatory or government authorities.

Declared Value and Limits of Liability(Not Insurance Coverage)(a) “Declared value for carriage” is required by FedEx tohelp determine transport liability limits, while “declaredvalue for customs” is required by customs officials forpossible assessment of duties and taxes. The declaredvalue for carriage of any shipment (subject to themaximum amounts specified below) represents ourmaximum liability in connection with a shipment,including, but not limited to, any loss, damage,delay, mis-delivery, nondelivery, misinformation,any failure to provide information, or mis-delivery ofinformation relating to the shipment. It is the shipper’sresponsibility to prove actual damages. Exposure to, andrisk of, any loss in excess of the declared value forcarriage (or in excess of the maximum amounts specifiedbelow) is assumed by the shipper. You may transfer thisrisk to an insurance carrier of your choice through thepurchase of an insurance policy. Contact an insuranceagent or broker if you desire insurance coverage. WE DONOT PROVIDE INSURANCE COVERAGE OF ANY KIND.

(b) The declared value for carriage amount cannot exceedthe declared value for customs amount.

(c) The declared value for customs amount must agreewith the value shown on the Commercial Invoice.

(d) Road Transport Notice. Shipments transported solelyby road to or from a country which is a party to theConvention on the Contract for the International Carriageof Goods by Road, and applicable amendments (“CMR”),are subject to the provisions of the CMR, notwithstandingany other terms and conditions of this Service Guide tothe contrary. For these shipments transported solely byroad, if a conflict arises between the provisions of theCMR and the Terms and Conditions in this Service Guide,the provisions of the CMR shall prevail. Any carriage ofyour shipment by road, whether international or intra-Canada, may also be subject to other internationaltreaties, laws, government regulations, orders orrequirements which may govern and serve to limit ourliability for loss, damage, delay, mis-delivery, nondelivery,misinformation, any failure to provide information, ormis-delivery of information relating to the shipment.


Assumed” below for a more detailed description.We will not be liable for loss, damage, delay, mis-delivery, nondelivery, misinformation, any failure toprovide information, or mis-delivery of informationrelating to the shipment caused by events wecannot control. You should contact an insuranceagent or broker if insurance coverage is desired.WE DO NOT PROVIDE INSURANCE COVERAGE OFANY KIND.

(i) No Warranties. We make no warranties, express orimplied.

(j) The following items of extraordinary value are limitedto a maximum declared value for carriage of $1,000 (forintra-Canada shipments) or the greater of $1,000 and theConvention liability limit (for international shipments).Please note that some of the following items may betotally prohibited for import into certain countries or maybe subject to the lower declared value limitationsprovided above. Call FedEx® Customer Service at1.800.GoFedEx 1.800.463.3339 for details. The followinglist is subject to revision without notice:

• Artwork, including any work created or developed bythe application of skill, taste or creative talent, for sale,display or collection. This includes, but is not limited to,items (and their parts) such as paintings, drawings, vases,tapestries, limited-edition prints, fine art, statuary,sculpture, collectors’ items, customized or personalizedmusical instruments.

• Film, photographic images, including photographicnegatives, photographic chromes, photographic slides.

• Any commodity that by its inherent nature isparticularly susceptible to damage, or the market value ofwhich is particularly variable or difficult to ascertain.

• Antiques, or any commodity that exhibits the style orfashion of a past era and whose history, age or raritycontributes to its value. These items include, but are notlimited to, furniture, tableware, and glassware.

• Glassware, including, but not limited to, signs, mirrors,ceramics, porcelains, china, crystal, glass, framed glass,plasma screens and any other commodity with similarlyfragile qualities.

• Plasma screens.

• Jewellery, including, but not limited to, costumejewellery, watches and their parts, mount gems or stones(precious or semi-precious, cut or uncut), industrialdiamonds and jewellery made of precious metal.

• Furs, including, but not limited to, fur clothing, furtrimmed clothing and fur pelts.

• Precious metals, including, but not limited to, gold andsilver bullion or dust, precipitates or platinum (except asan integral part of electronic machinery).

shipments is limited to $50,000. For internationalshipments, the maximum declared value forcarriage will differ from country to country and maydepend on the contents of the shipment. In theabsence of any destination country specificprovisions or laws, the maximum declared value forcustoms and carriage for shipments sent via FedEx®

International Priority Freight is $100,000 and for allother international shipments is $50,000. It may bepossible to declare a higher value for customsprovided you enter into a Customs Value WaiverProgram Agreement with FedEx®. However, underno circumstances will the maximum declared valuefor carriage exceed the maximum specified herein.Please call 1.800.GoFedEx 1.800.463.3339 or visitfedex.ca for more details.

If you send more than one package on an air waybill, thedeclared value for carriage of each package will bedetermined by dividing the total declared value forcarriage by the number of packages in the shipment,unless you produce documentary evidence sufficient tosupport a different allocation. If you send more than onepackage on an air waybill and there is no declared valuefor carriage stated, the limit of liability will be calculatedbased on the average weight per piece in the shipment.The average weight will be determined by dividing thetotal weight by the total number of pieces in the shipmentand then calculating the limit of liability under theWarsaw Convention using the average weight of thepiece, unless you produce documentary evidence tosupport a different allocation. In no event may thedeclared value of any individual package exceed thedeclared value of the shipment.

(h) Liabilities Not Assumed. In any event, we willnot be liable for any damages, whether direct,incidental, special or consequential (including butnot limited to loss of income or profits), in excess ofthe declared value for carriage (subject to themaximum amounts specified herein), or $100, or theConvention liability limit, whichever is applicable,subject to paragraph (f) above, whether or not weknew or should have known that such damagesmight be incurred. We will not be liable for youracts or omissions, including but not limited toincorrect declaration of the shipment, improper orinsufficient packing, securing, marking oraddressing of the shipment, or for the acts oromissions of the recipient or anyone else with aninterest in the shipment. Also, we will not be liableif you or the recipient violate any of the Terms andConditions of this Service Guide. We will not beliable for loss, damage, delay, mis-delivery,nondelivery, misinformation, any failure to provideinformation, or mis-delivery of information relatingto shipments of cash, currency or other prohibiteditems (See “Restrictions (International)” and“Restrictions (Intra-Canada)”. See “Liabilities Not


must be provided. “Bill Sender Duties and Taxes” and“Bill Third Party Duties and Taxes” are options availableonly to specified locations. Call 1.800.GoFedEx1.800.463.3339 for information regarding your deliverylocation. REGARDLESS OF PAYMENT INSTRUCTIONS TOTHE CONTRARY, THE SHIPPER IS ULTIMATELYRESPONSIBLE FOR THE PAYMENT OF ALL APPLICABLEDUTIES AND TAXES IF PAYMENT IS NOT RECEIVED.

(b) Invoices for duties and taxes and the advancement feeare payable upon receipt.

(c) Wherever local law allows, we will submit yourshipments to customs and other appropriate regulatoryagencies for clearance, and may advance duties and taxeson behalf of the payor provided we have the appropriateauthorization and credit arrangements have been made inadvance.

(d) In the event FedEx advances duties and taxes on anygiven shipment on behalf of the payor, the payor will beassessed an advancement fee. See “Billing” for details.

(e) Reimbursement On Delivery (R.O.D.)

• In certain cases, FedEx will require importers to paycustoms duties and taxes at or prior to delivery of theshipment.

• These importers include customers with poor credithistories, customers without a valid FedEx accountnumber, new FedEx customers, hotel guests, anddepartments within institutions.

(f) All requests for adjustments for overcharges for dutiesand taxes must be submitted in writing. Each writtenrequest must specify the air waybill number, reason fordispute, and be supported by all necessary customsdocumentation.

(g) All requests for duty and tax rebills must be madewithin 60 days from invoice date and require written orverbal consent from the bill-to party assuming liability forpayment. The party requesting the rebill must obtain suchconsent.

Export Control LawsYou are responsible for, and warrant your compliancewith, all applicable laws, rules and regulations, including,but not limited to, the export laws and governmentregulations of any country to, from, through or over whichyour shipment may be carried. You agree to furnish suchinformation and complete and attach to the air waybillsuch documents as necessary to comply with such laws,rules and regulations. FedEx will not carry shipments thatviolate any Canadian export laws. We assume no liabilityto you or any other person for any loss or expense —including, but not limited to, fines and penalties — if youfail to comply with any export laws, rules or regulations.

• Collectors items such as sports cards, souvenirs andmemorabilia. (Coins and stamps may not be shipped).

• Guitars and other musical instruments that are morethan 20 years old.

(k) Any effort to declare a value in excess of the maximumamounts allowed in this Service Guide is null and voidand the acceptance for carriage of any shipment bearing adeclared value in excess of the maximum amountsallowed does not constitute a waiver of any provision ofthis Service Guide as to such shipment.

(l) Regardless of the declared value of a package, ourliability for loss, damage, delay, mis-delivery, nondelivery,misinformation, any failure to provide information, or mis-delivery of information, will not exceed its repair cost, itsdepreciated value or its replacement cost, whichever isless.

(m) The shipper is responsible for accurately completingthe air waybill and other shipping documents, includingcompletion of the declared value section. We cannothonour requests to change the declared value informationon the air waybill after the shipment has been tenderedfor carriage.

Dimensional Weight (Volumetric Weight)FedEx® may, at any time during the carriage of theshipment, assess additional transportation charges basedon the IATA volumetric standard. Dimensional weightpricing is applicable on a per shipment basis. Under thecurrent IATA standard (which is subject to change withoutnotice), dimensional weight is calculated by multiplyinglength x height x width of a package and dividing by 166(if multiplied in inches) or by 6,000 (if multiplied incentimetres). If the result exceeds the actual weight,charges may be assessed based on the dimensionalweight.

Drop OffMost shipments may be dropped off at a FedEx office,FedEx Kinko’sTM Office and Print Centre, FedEx WorldService Center®, FedEx Authorized ShipCentre® or FedExExpress® Drop Box. Please call 1.800.GoFedEx1.800.463.3339 to see if your shipment can be droppedoff. See “Dangerous Goods” for restrictions on droppingoff Dangerous Goods.

Duties and Taxes(a) For international shipments, duties and all applicabletaxes may be assessed on the contents of packages. Suchcharges will be billed automatically to the recipient unlessthe “Bill Sender Duties and Taxes” or “Bill Third PartyDuties and Taxes” box is marked on the air waybill. Inorder to “Bill Sender” or “Bill Third Party”, a valid FedExaccount number, Power of Attorney, Customer ProfileGuide (CPG) and Business Number (Canada)/EmployerIdentification Number or Social Security Number (U.S.)


nondelivery, misinformation or failure to provideinformation caused by or resulting in whole or in partfrom:

(a) The act, default or omission of any person or entity,other than FedEx, including those of any local, provincialor federal government agencies.

(b) The nature of the shipment or any defect,characteristic or inherent vice thereof.

(c) Your violation of any of the Terms and Conditions inthis Service Guide, the air waybill, and any applicabletariff, including, but not limited to, improper or insufficientpacking, securing, marking or addressing, or failure toobserve any of the rules relating to shipments notacceptable for transportation or shipments acceptableonly under certain conditions. More information on properpackaging is included in this Service Guide.

(d) Your violation of any applicable international treaty,law, government regulation, order or requirement.

(e) “Acts of God”, perils of the air, public enemies,criminal acts of any person(s) or entities, including, butnot limited to, acts of terrorism, public authorities actingwith actual or apparent authority, acts or omissions ofcustoms or quarantine officials, riots, strikes oranticipated strikes (of any entity, including, but not limitedto, other carriers, vendors or suppliers), other localdisputes, civil commotion, hazards incident to a state ofwar, weather conditions (as determined solely by FedEx),natural disasters (earthquakes, floods and hurricanes areexamples of natural disasters), national or localdisruptions in air or ground transportation networks (as determined solely by FedEx), conditions that present adanger to our personnel, or disruption or failure ofcommunication and information systems (including, butnot limited to, our systems). In such circumstances, wewill make reasonable efforts to transport and deliverpackages to their destination as quickly as practicableunder the circumstances; and we are under no duty toadvise you of the potential or actual existence of any oneor more of these circumstances.

(f) Amendments, modifications and supplements ofFedEx’s service schedule in the event of any of thematters referred to in paragraph (e) above. In suchcircumstances, we will make reasonable efforts totransport and deliver packages to their destination asquickly as practicable under the circumstances; and weare under no duty to advise you of the potential or actualexistence of any one or more of these circumstances.

(g) Dangerous Goods shipments that the shipper did notproperly declare, including improper documentation,markings, labels and packaging. FedEx will not pay aclaim on undeclared or hidden Dangerous Goods and theFedEx Money-Back Guarantee does not apply.

Fuel SurchargesWe reserve the right to assess fuel and other surchargeson shipments without notice. The duration and amount ofany surcharge will be determined at our sole discretion.By tendering your shipment to FedEx®, you agree to pay allapplicable surcharges, as determined by FedEx.

Hold at FedEx LocationShipments marked “Hold at FedEx Location” (formerlyknown as “Hold and Notify” and “Hold for Pickup”) will beheld at the FedEx destination location for pick up by therecipient (providing this service is available at thedestination station; contact FedEx® Customer Service at1.800.GoFedEx 1.800.463.3339 for availability). Hold atFedEx Location is not available for Dangerous Goodsshipments at many Canadian, European, Japanese or U.S.FedEx offices. Hold at FedEx Location is not available forFedEx International First® and FedEx First Overnight®

shipments. The recipient may be contacted by telephone,fax or e-mail after the shipment arrives in the destinationcity provided that the sender has listed the telephone, faxnumber and/or e-mail address of the recipient on the airwaybill. After being held for five (5) business days at thedestination office, the shipment will be consideredundeliverable (See “Undeliverable Packages”). FedExWorld Service Center® hours vary from country to country.Canadian FedEx World Service Center locations are listedin the FedEx Service Guide. Contact FedEx CustomerService at 1.800.GoFedEx 1.800.463.3339 or visitfedex.ca for further details.

Inspection of ShipmentsWithout notice, we may, at our sole discretion, open andinspect any shipment and its contents at any time.Customs authorities, or other governmental authorities,may also open and inspect any shipment and its contentsat any time.

Liabilities Not AssumedWE WILL NOT BE LIABLE FOR ANY DAMAGES,WHETHER DIRECT, INCIDENTAL, SPECIAL ORCONSEQUENTIAL, IN EXCESS OF THE DECLARED VALUEOF A SHIPMENT OR THE CONVENTION LIABILITY LIMIT,WHETHER OR NOT WE KNEW OR SHOULD HAVEKNOWN THAT SUCH DAMAGES MIGHT BE INCURRED,INCLUDING, BUT NOT LIMITED TO, LOSS OF INCOME ORPROFITS.

We will not be liable or responsible for loss, damage ordelay caused by events we cannot control.

We will not be liable for, nor shall any adjustment, refundor credit of any kind be made as a result of, any loss,damage, delay, mis-delivery, nondelivery, misinformationor any failure to provide information except as may resultfrom our sole negligence. We will not be liable for, norwill any adjustment, refund or credit of any kind be givenas a result of, any loss, damage, delay, mis-delivery,


(s) Our failure to notify you of any damage to, or loss,delay, shortage, mis-delivery or nondelivery of yourshipment.

(t) Any damage to briefcases, luggage, garment bags,aluminum cases, plastic cases, computer cartons orsimilar types of items whose outer finish might bedamaged by adhesive labels, soiling, marking, or othertypes of surface damage that is normal with ordinary carein handling unless placed in a protective container forshipment.

(u) Your failure to provide a method of paymentacceptable to FedEx such as a FedEx account number ingood standing. You, the shipper, will always be primarilyresponsible for all charges, including, but not limited to,transportation charges, and all duties, customsassessments, governmental penalties and fines, taxes andour legal fees and costs, related to your shipment. Further,and without limiting the generality of the foregoing, youshall indemnify us and hold us harmless against allliabilities, losses, claims, damages, costs and expenses ofany nature whatsoever, incurred as a consequence of yournon-observance of any applicable international treaties,laws, government regulations, orders or requirementswhich you are required to observe relating to yourshipment.

(v) If a shipment is refused by the recipient, leaks or isdamaged, the shipment will be returned to the sender ifpossible. If the sender refuses to accept the returnedshipment or it cannot be returned for any reason, theshipper is responsible for and will reimburse FedEx for allcosts and fees of any type connected with the disposal ofthe shipment, and all costs and fees of any typeconnected with the clean up of any spill or leakage.

(w) Our acceptance of a shipment to a destination city notserved in a country to which FedEx service is provided.We may attempt to complete the delivery. However, insuch circumstances, we will not be liable and we will notprovide any proof of delivery. The delivery commitmentlisted for such country will not apply and the applicablerate will be the highest for that country plus the maximumextended service area surcharge. Such shipments will notbe eligible for the FedEx Money-Back Guarantee.

(x) The shipper’s failure to delete all shipments enteredinto a FedEx self-invoicing system, or any other electronicshipping solution used to ship a package, when theshipment is not tendered to FedEx.

(y) Loss or damage to any package for which we have norecord of tender to FedEx.

(z) The shipment of scale models (including but not limitedto, architectural models, doll houses, etc.).

(AA) The shipper’s failure to provide accurate deliveryaddress information.

(h) Our compliance with verbal or written deliveryinstructions from the sender, recipient or persons claimingto represent the shipper or recipient.

(i) Loss of, or damage to, articles packed and sealed inpackages by the sender, provided the seal is unbroken atthe time of delivery and the package retains its basicintegrity and recipient did not make note of the damageon the delivery record at the time of delivery.

(j) Delays caused by customs clearance procedures orthose of other regulatory agencies, including delayscaused by incorrect, incomplete, inaccurate or missingcustoms documentation, or by our adherence to ourpolicies regarding the payment of duties and taxes.

(k) Our inability to provide a copy of the delivery record, ora copy of the air waybill or a copy of the signature ondelivery.

(l) Erasure of data from or the loss or irretrievability ofdata stored on magnetic tapes, files or other storagemedia, or erasure of photographic images or soundtracksfrom exposed film.

(m) OUR FAILURE TO COMPLY WITH ANY “PACKAGINGORIENTATION” GRAPHICS (E.G., “UP” ARROWS, “THISEND UP” MARKINGS), “FRAGILE” LABELS OR ANYSENDER INSTRUCTIONS/LABELS ON A SHIPMENT, ORDAMAGE TO SHIPMENTS NOT IN PACKAGINGAPPROVED BY US PRIOR TO SHIPMENT WHERE SUCHPRIOR APPROVAL IS RECOMMENDED OR REQUIREDHEREIN.

(n) Concealed or other damage to fluorescent tubes, neonlighting, neon signs, X-ray tubes, laser tubes and lightbulbs. Due to the extremely fragile nature of these items,we discourage the shipment of these items.

(o) The shipment of perishables, unless shipped inaccordance with the “Perishables” section of these Termsand Conditions.

(p) Loss of currency, including but not limited to bankdrafts, included in a shipment with or without theknowledge of FedEx®.

(q) Intra-Canada residential shipments released withoutobtaining a signature, intra-Canada commercial shipmentsreleased without obtaining a signature if the shipperand/or recipient has provided authorization by signing aRelease Delivery Authorization and IndemnificationAgreement and international shipments released withoutobtaining a signature if the recipient has providedauthorization by signing a Release Delivery Authorizationand Indemnification Agreement.

(r) Our failure or inability to attempt to contact the senderor recipient concerning incomplete or inaccurate address,incorrect, incomplete, inaccurate or missingdocumentation, payment of duties and taxes necessary torelease a shipment, or an incomplete or incorrect customsbroker’s address.


or recovery of charges for a service failure. There are nodelivery commitments for shipments on which the money-back guarantee is suspended.

Limitations: The following limitations apply to the ServiceFailure Money-Back Guarantee:

1. Credits for transportation charges will be applied to thepayor’s account only, and refunds will be made payable tothe payor only.

2. Only one refund or credit is permitted per package. In the case of multiple-piece shipments, this FedExMoney-Back Guarantee applies to each package in theshipment. If a service failure occurs for any packagewithin the shipment, a refund or credit will be given onlyfor the portion of the transportation charges applicable to that package.

3. A credit or refund under the FedEx Money-BackGuarantee will be applied only against charges for theshipment giving rise to the credit.

4. An exact delivery commitment time can be obtainedonly by calling FedEx Customer Service at 1.800.GoFedEx1.800.463.3339, and supplying us with the following:

• Air waybill number • Date of the shipment• Exact destination• Weight of shipment

Any transit time published in this Service Guide orelsewhere or quoted by FedEx Customer Service withoutthe above noted information is only an estimate and is nota stated delivery commitment time. You agree that ourrecords regarding quoted delivery times will constituteconclusive proof of any such quotes.

5. The FedEx Money-Back Guarantee does not apply torequests for invoice adjustment based on overcharges(See “Billing”) or shipments to post office box addressesacceptable for delivery (See “Post Office Box Addresses”).

6. The FedEx Money-Back Guarantee for shipmentsdestined for our extended service areas applies only tothe portion of the transportation provided directly by us.

7. The FedEx Money-Back Guarantee applies only totransportation charges paid by U.S.- and Canadian-basedpayors and does not apply to duties, taxes or any othercharges.

8. See “Customs Clearance (International only)” foradditional restrictions on the FedEx Money-BackGuarantee applicable to FedEx® International BrokerSelect shipments.

9. Where customs or other regulatory clearances aredelayed, our delivery commitment time may be modifiedby adding one business day for each day (or portionthereof) that such clearances are delayed.

(BB) The shipment of computers or any componentsthereof or any type of electronic equipment when shippedin any FedEx® packaging other than FedEx laptoppackaging or in the manufacturer’s original packaging,which is undamaged and has retained a good, rigidcondition. See the “Packaging and Marking” section foradditional requirements.

(CC) Any shipment containing a prohibited item. (See “Restrictions (Intra-Canada)” and “Restrictions(International))”.

(DD) Damages indicated by any shockwatch, tiltmetres ortemperature instruments.

Method of PaymentThere are three recommended forms of payment: cheque,credit card (MasterCard, Visa, American Express, DinersClub), and charge to a valid FedEx account number ingood standing. If a customer elects to “Bill Sender”, “BillRecipient” or “Bill Third Party” and (1) fails to include anaccount number or (2) indicates an incorrect accountnumber, FedEx will charge a special handling fee per airwaybill or manifest to defray the extra expense of billingsuch items. Payment by cash is available only atdesignated locations. Payment by electronic fundstransfer is available only by prior written agreement. If payment is by cheque, the cheque must contain thepayor’s name, address, telephone number, driver’s licenseand credit card number of any of the major credit cardsaccepted by FedEx. Call 1.800.GoFedEx 1.800.463.3339 forfurther information.

FedEx Money-Back Guarantee*We offer two FedEx Money-Back Guarantees, subject to the terms and conditions set out in this Service Guide.These Guarantees can be suspended, modified or revokedat our sole discretion without prior notice, at any time,and from time to time, in respect of all customers or anyparticular customer. These two Guarantees are:

(a) Money-Back Guarantee — Service FailureFor U.S.- and Canada-based payors, we will, at our optionand upon request, either refund or credit to the applicableinvoice only your transportation charges, if we deliveryour shipment more than 60 seconds after the applicabledelivery commitment time (“service failure”). This money-back guarantee applies only to shipments tendered usingFedEx Next Flight®, FedEx First Overnight®, FedEx PriorityOvernight®, FedEx 2Day®, FedEx 1Day® Freight, FedExInternational Next Flight®, FedEx International First®,FedEx International PriorityTM, FedEx® InternationalEconomy, and FedEx® International Priority Freightservices. Contact FedEx® Customer Service at1.800.GoFedEx 1.800.463.3339 for further information.This money-back guarantee is your exclusive remedy inthe event of a service failure for the recovery of all or any portion of the FedEx charges for a shipment. If themoney-back guarantee is suspended, there is no remedy


compliance with the conditions listed below. If you do not comply with these conditions, you are not entitled to receive a refund or credit and cannot recovercompensation for a service failure in any lawsuit.

1. No written requests for refunds or credits will beaccepted. To request a refund or credit online, completethe FedEx Money-Back Guarantee Claim Form available at fedex.ca and follow the associated instructions. To request a refund or credit by telephone, call1.800.GoFedEx 1.800.463.3339.

2. Notification of a service failure must include the FedExaccount number, if any, the air waybill or FedEx trackingnumber, the date of shipment and complete recipientinformation.

3. For shipments that we do not invoice (paid by cash,cheque, money order, or credit card), we must receiveyour request for refund or credit (by e-mail or telephoneonly) for service failure within 15 calendar days from thedate of the shipment.

4. For invoiced shipments and for shipments sent using anelectronic shipping solution, we must receive your requestfor refund or credit (by e-mail or telephone only) forservice failure within 15 calendar days from the originalinvoice date.

5. A partial payment against an invoice is not considereda request for invoice adjustment or notice of a refundrequest. A notification of the reason for an unpaid chargewith your payment is not considered a request for aninvoice adjustment or notice of a refund request if thereason relates to a service failure.

(b) Money-Back Guarantee — Package StatusAt our option, we will either refund or credit yourtransportation charges upon request, if we cannot reportthe status of your package within 30 minutes of inquiry(unless due to the fault of the customer). Package statusis defined as the most recent electronically-scannedlocation of your package reflected in our COSMOStracking system. This money-back guarantee is yourexclusive remedy for the recovery of all or any portion ofthe FedEx charges. In order to qualify for the FedExMoney-Back Guarantee due to untimely package statusreporting, you are subject to the following limitations:

1. You must telephone us within our business hours andmake your request within 15 days after the date ofshipment.

2. Written requests will not be accepted.

3. The response period under the FedEx Money-BackGuarantee is 30 minutes per package. Where more thanone package status inquiry is made in a call, we willrespond within 30 minutes of our receiving all packagerelated information.

10. For FedEx Next Flight® and FedEx International NextFlight®, for Canada-based payors, the quoted delivery time may be changed for a variety reasons, including, butnot limited to, customs, flight delays or cancellationsresulting from air traffic control, weather or mechanicalproblems. If the delivery commitment is changed, theFedEx Money-Back Guarantee will only be applicable tothe latest quoted delivery time.

Exceptions: FedEx® will not be obligated to credit orrefund your transportation charges if:

1. We provide you with: (i) proof of timely delivery,consisting of the date and time of delivery and, whereapplicable (i.e., for international and intra-Canadacommercial shipments and certain intra-Canadaresidential deliveries), the name of the person who signedfor the shipment, or (ii) service exception informationreflecting that the failure to timely deliver resulted fromcircumstances described under “Liabilities Not Assumed”.

2. The service failure resulted, in whole or in part, fromany of the circumstances described under the “LiabilitiesNot Assumed” section.

3. Payment is not made in accordance with the terms setout in this Guide and the package was held until alternatepayment arrangements were secured.

4. The shipment was undeliverable or returned.

5. The shipment contained Dangerous Goods or dry ice.

6. The shipment was delayed due to an incorrect addressor to the unavailability or refusal of an appropriate oreligible person to accept delivery or sign for the package.

7. The delay in delivery was caused by adherence toFedEx policies regarding the payment of duties and taxesprior to customs clearance or at delivery.

8. Incorrect FedEx tracking numbers were applied to thesubject package or shipment by customers using anyFedEx electronic shipping solution.

9. Complete recipient information was not provided at thetime of tender to FedEx. Complete recipient informationmust be provided on either the air waybill or through anyFedEx electronic shipping solution.

10. We have been authorized to deliver a package withoutobtaining a signature, but we do not deliver such packagewithout obtaining a signature.

11. The FedEx Money-Back Guarantee does not apply to FedEx 1Day® Freight or FedEx International PriorityDirectDistribution® Freight service if Piece CountVerification or Appointment Delivery options are chosen.

Refund or Credit Requests:To qualify for a refund or credit due to a service failure,you must notify us of the service failure and request arefund or credit of your transportation charges in


(c) A separate address label must be applied to eachpackage in a shipment. The recipient’s complete name,address and phone number must be clearly indicated.

(d) You may ship only one FedEx Envelope, FedEx Pak,FedEx 10kg Box or FedEx 25kg Box per air waybill.

Package-Status Tracking ServiceTracking of packages is available upon customer request.Call 1.800.GoFedEx 1.800.463.3339 and a FedEx CustomerService Representative will assist you. To track yourpackage, you must have the following information whenyou call us:

(a) Air waybill number

(b) Date of shipment

(c) Recipient’s name and address

(d) Number of packages and total weight of shipment

(e) Contents and value of shipment

(f) Your name and phone number, so we can call you backwith the information you need

Packaging and Marking(a) All packages must be prepared and packed by thesender for safe transportation assuming ordinary care inhandling. Any articles susceptible to damage as a resultof any conditions which may be encountered in airtransportation, such as changes in temperature oratmospheric pressure, must be adequately protected bythe sender. Each shipment must be legibly and durablymarked with the name, address and postal/zip code of thesender and recipient. Address labels should be placed ontwo sides of each package in the shipment. An additionallabel should be enclosed inside each box. The FedExEnvelope and FedEx Pak are designed to containdocuments or flat, non-fragile material only and shouldnot be used for other goods which may be susceptible todamage.

(b) FedEx packaging or corrugated boxes in good rigidcondition large enough to allow cushioning of contents onthe top, bottom and sides should be used. Briefcases,luggage, garment bags, aluminum cases, plastic cases,computer cartons or similar types of items whose outerfinish might be damaged by adhesives, labels, soiling,markings or other types of surface damage that arenormal with ordinary care in handling should be placed ina protective container for shipment.

(c) For packing and marking of shipments containingDangerous Goods, see “Dangerous Goods.”

(d) Blood, urine and other liquid diagnostic specimens willonly be accepted when shipped in a watertight primaryreceptacle and watertight secondary packaging and if notrestricted by the destination country. An absorbentmaterial must be placed between the primary receptacle

4. You must provide your FedEx® account number, if any,the air waybill or FedEx tracking number, date ofshipment, pieces and weight and the recipient’s name,address and postal/zip code on the first call.

5. Only one refund or credit is permitted per package. Inthe case of multiple piece shipments, the FedEx Money-Back Guarantee will apply to each package in theshipment, but a refund or credit is only available on thosepackages whose status is not timely reported.

6. The FedEx Money-Back Guarantee is only applicable to shipments within Canada or from Canada to thecontinental U.S. and does not apply to those deliverypoints outside FedEx direct service areas. Call1.800.GoFedEx 1.800.463.3339 for further information on FedEx direct service and extended service areas.

7. The FedEx Money-Back Guarantee does not apply torequests made to FedEx via the Internet.

8. Credits for transportation charges will be applied to thepayor’s account only and refunds will be made payable tothe payor only.

9. The FedEx Money-Back Guarantee does not apply to FedEx Next Flight® and FedEx International Next Flight® services.

10. The FedEx Money-Back Guarantee does not apply toFedEx International Priority DirectDistribution® and FedExInternational Priority DirectDistribution® Freight services.

Holidays in international locations will affect our transittimes. Contact FedEx® Customer Service at 1.800.GoFedEx1.800.463.3339 for information on delivery commitmentswhich may be affected due to the observance of theseholidays. Deliveries normally scheduled to be made on theday of holiday observance will be rescheduled for deliveryon the next business day. The delivery commitment forapplication of the FedEx Money-Back Guarantee will beextended for a period equal to the length of the holiday.There are no delivery commitments for shipments onwhich the FedEx Money-Back Guarantee is suspended.

*Offer void where prohibited.

Multiple Package Shipments(a) Multiple package shipments are acceptable to allinternational points served by FedEx.

(b) You may ship from 1 to 999 packages (exceptshipments in FedEx® Envelope, FedEx® Pak, FedEx® 10kgBox and FedEx® 25kg Box) going to a single recipient fromthe same point of origin, and moving on one FedEx airwaybill (some weight limitations may apply). Internationalshipments exceeding 500 lbs. (227 kg) and intra-Canadashipments exceeding 250 lbs. (114 kg) require advancearrangements with FedEx. You must call us to arrange forpickup commitments and delivery commitments.


(c) A special handling fee will be applied to shipmentspicked up or delivered on Saturday.

(d) For pickups and deliveries in extended service areas,depending on the final destination and whether theshipment is intra-Canada or international, a surcharge willbe applied. A higher surcharge will be applied forshipments picked up from or delivered to the NorthwestTerritories, Nunavut and Yukon. Shipments picked up fromor delivered to Alaska, Hawaii or Puerto Rico will besubject to a surcharge for a FedEx Envelope or FedEx Pakor a surcharge for FedEx® International Economy or FedExInternational Priority™ shipments (other than FedExEnvelope or FedEx Pak). See details in the FedEx ExpressRates book, or call FedEx Customer Service at1.800.GoFedEx 1.800.463.3339.

(e) All shipments within our direct service area aredelivered to the recipient’s physical address, but notnecessarily to the recipient personally. Shipmentaddresses must always include the complete streetaddress of the recipient, and telephone or fax number. In accordance with recipient’s instructions, internationaland intra-Canada commercial packages can be left atdesignated locations without obtaining a signature. Intra-Canada residential packages may be released withoutobtaining a signature. The foregoing is true even if suchpackages are subject to a Signature Required Waiver andAgreement and/or have a “Signature Required” stickeraffixed thereto. Packages cannot be delivered to postoffice boxes; however, post office box addresses areaccepted in certain countries (excluding U.S.) provided arecipient telephone number is specified on the air waybill(See “Post Office Box Addresses”, or call 1.800.GoFedEx1.800.463.3339 for details on areas excepted).

(f) Shipments to hotels, government offices orinstallations, university campuses or other facilities whichutilize a mailroom or central receiving area, may bedelivered to the central receiving area.

(g) Any person scheduling a pickup other than the sendermust have a valid “Bill to” FedEx account number;otherwise, payment must be collected in advance, billedto a valid sender’s FedEx account number or to a majorcredit card.

(h) Non-productive pickups may result in cancellation ofthe pickup service.

(i) Your shipment may be delayed or returned if wedetermine at any time that it is billed to a FedEx accountnumber which is not in good credit standing.

(j) If we accept a shipment to a destination city not servedin a country to which FedEx service is provided, we mayattempt to complete the delivery. However certainlimitations will apply (See “Liabilities Not Assumed”).

(k) Intra-Canada commercial shipments may be deliveredand released without obtaining a signature if the sender

and the secondary packaging. If multiple primaryreceptacles are placed in a secondary packaging, theymust be wrapped individually to ensure that contactbetween them is prevented. The absorbent material, suchas cotton wool, must be sufficient to absorb the entirecontents of all primary receptacles.

It is the responsibility of the sender to ensure adequateabsorbent material is used. Sturdy outside packagingconstructed of corrugated fibreboard, wood, metal orplastic must be used. This outside packaging should belarge enough to accommodate a FedEx® air waybill andpouch. Unacceptable forms of packaging for blood, urineand other liquid diagnostic specimens include, but are notlimited to, FedEx supplied packaging: FedEx® Envelope,FedEx® Pak, FedEx® Box, FedEx® Tube, FedEx® 10kg Box orFedEx® 25kg Box; Styrofoam, plastic bags and paperenvelopes. FedEx will refuse to accept packages notmeeting these and other governmental requirements. Foradditional information or assistance in locating approvedpackaging materials, call FedEx® Customer Service at1.800.GoFedEx 1.800.463.3339.

(e) It is the shipper’s sole responsibility to complete the airwaybill or the “Shipper’s Declaration for DangerousGoods”, if appropriate, or verify that they have beencompleted correctly.

(f) For information on how to submit your packaging fortesting or evaluation, call 1.800.633.7019.

PerishablesWe do not provide a temperature-controlled service andwill not be liable for commodities that could be damagedby exposure to extreme heat or cold. Perishable items shallbe accepted solely at the shipper’s risk of damage,regardless of whether the package was delivered on time.FedEx Express® customers may contact FedEx PackagingDesign and Development at 1.800.633.7019 prior toshipping for helpful packaging and shipping information.

PharmaceuticalsShipments of pharmaceuticals will only be accepted whentendered in accordance with applicable local, provincialand international laws. The shipper is responsible forcompliance with all applicable laws.

Pickup and Delivery Service(a) Pickup service is provided by FedEx only in our directservice areas Monday through Friday at no additionalcharge. When a customer elects to use a cartage agent topick up a shipment for delivery to a FedEx office, thecustomer is responsible for paying all charges assessed bythe cartage agent.

(b) Delivery service is provided by FedEx Monday throughFriday at no additional charge to destinations within directservice areas.


the recipient must be indicated on the shipment or airwaybill. If this information is not provided, an attemptmay be made to locate the recipient, but no refund orcredit will be available under the FedEx Money-BackGuarantee. Use of a rural route or concession, or sideroad number may result in a delivery delay. If the recipientcannot be located after reasonable efforts, the shipmentwill be treated as undeliverable (See “UndeliverablePackages”).

(o) FedEx may, at its sole discretion, use alternate pickupand delivery arrangements. We may also, in our solediscretion, refuse to pick up or deliver a package orshipment.

(p) The delivery commitment for FedEx Next Flight® andFedEx International Next Flight® services will be thedelivery time quoted to each customer. The QuotedDelivery Time will vary for each shipment and will dependon the availability of suitable commercial airline flights orthe time required to drive the shipment from the origin tothe destination, whichever is faster. A Quoted DeliveryTime may be changed for a variety reasons, including, butnot limited to, customs, flight delays or cancellationsresulting from air traffic control, weather or mechanicalproblems. In the event of the occurrence of any of theforegoing, the FedEx Next Flight® Service Desk shall quotea new delivery time to shipper and recipient (if requestedby shipper) by telephone or by customer’s reasonablyrequested method. This new delivery time shall thenbecome the Quoted Delivery Time. Two attempts will bemade to reach the shipper and two attempts to reach therecipient (if requested by shipper). Any such change to theQuoted Delivery Time will be logged into the trackingsystem.

Post Office Box AddressesShipments addressed to post office boxes in Canada andcertain other countries, excluding U.S. destinations, areaccepted by FedEx. The recipient’s phone number must beincluded on the air waybill. Packages cannot be deliveredto post office boxes. The recipient will be contacted byFedEx in the destination city for pickup of the shipment atthe closest FedEx location. Please call 1.800.GoFedEx1.800.463.3339 for more information on areas acceptingshipments addressed to post office boxes. Our normaldelivery commitments and the FedEx Money-BackGuarantee do not apply to post office box shipments.

PrivacyBy sending or receiving a shipment, or being identified asthe Third Party for billing purposes, you consent to thecollection, use, or disclosure of personal informationabout you by FedEx for the following purposes:

• To provide timely, reliable and value-added services tocustomers including intra-Canada and internationalshipping, shipment-status tracking, customs brokerage,account management and billing, global logistics, supply

has authorized a release by signing the Release SignatureSection of the air waybill or by completing the ReleaseDelivery Authorization and Indemnification Agreement forShippers (obtained through your local FedEx® office oryour FedEx account executive). International and intra-Canada commercial shipments may also be releasedwithout obtaining a signature if the recipient has providedauthorization by signing the Release DeliveryAuthorization and Indemnification Agreement forRecipients (obtained through your local FedEx office oryour FedEx account executive). The foregoing is true evenif such packages are subject to a Signature RequiredWaiver and Agreement and/or have a “SignatureRequired” sticker affixed thereto. A recipient is notrequired to have a FedEx account number to obtain anauthorization to release shipments. Authorization torelease shipments will be allowed only to customers whohave established a satisfactory payment history. We alsoreserve the right to release packages at residentialdelivery locations without obtaining a signature, providedthat none of the restrictions in paragraph (l) below apply.

(l) Some international and intra-Canada commercialshipments will not be released without a deliverysignature even where release is authorized including, butnot limited to:

• “Bill Recipient” shipments when the recipient does nothave a FedEx account or where a recipient’s account is on“cash only” status (requires payment or a valid FedExaccount number at the time of delivery).

• Damaged shipments.

• Dangerous Goods shipments.

• Drugs, firearms or perishable goods.

• Indirect deliveries.

• Invalid or missing credit card number (requires paymentor a valid FedEx account number at the time of delivery).

• One or more packages in a multiple package shipmentwhere all packages cannot be safely released.

• The delivery location or circumstances are unsuitablefor unattended delivery as determined in our solediscretion.

(m) Shipments are delivered to the recipient’s physicaladdress shown on the air waybill, but not necessarily tothe named recipient personally. We do not offer restricteddelivery services, and we may make an “indirect” delivery.Indirect delivery is a completed delivery to an addressother than the address on the air waybill. Packagescannot be delivered to post office boxes or post office boxpostal zip codes. Package addresses must include thecomplete street address of the recipient.

(n) If a shipment is addressed to a rural route orconcession or side road number, because no streetaddress exists, the area code and telephone number of


Qualified Acceptance of ShipmentsWe reserve the right to refuse, hold or return a shipmentfor any reason, including, but not limited to, when in ouropinion: (a) the shipment would be likely to cause damageor delay to other shipments, equipment or personnel, (b)the carriage of the shipment may be prohibited by law ormay violate any of the Terms and Conditions as amendedfrom time to time, (c) payment is not made in accordancewith the terms set out in the Terms and Conditions, (d)acceptance of the shipment or shipments may jeopardizethe provision of service to other customers, as solelydetermined by FedEx, or (e) the shipment is likely tosustain damage or loss in transit because of improperpackaging or otherwise. We have no liability whatsoeverfor refusal or rejection of shipments.

Rate QuotationsAny rate quotation given by FedEx before the shipmenthas been tendered is an estimate only. The final rate willdepend on several factors, including, but not limited to,the weight, type of service requested, dimensional weightand/or special handling fees at the time of shipping. Weare not liable for, nor will any adjustment, refund or creditof any kind be made, as a result of any discrepancy in anyrate or service quotation made prior to the shipment andthe rates and other charges that we invoice to you.

Re-Delivery Service(a) If delivery of a shipment cannot be completed on theinitial delivery attempt, we will, at our sole option, eitherattempt re-delivery and/or hold the shipment at ourfacility and an attempt may be made to notify therecipient to establish further instructions. Re-deliveryservice will be provided at no additional charge. A noticeof attempted delivery will be left at the recipient’saddress after each attempted delivery.

(b) If after two attempted deliveries and/or two attemptsto notify the recipient, or after being held for five businessdays from the date the shipment is received and hascleared customs in the destination station, the shipmentwill be considered undeliverable (See “UndeliverablePackages”). For packages destined to a residentialaddress in the U.S., one delivery attempt will be made,then we will, at our sole option, either attempt re-deliveryor hold the shipment at our facility and contact therecipient or shipper for further instructions. After fivebusiness days from the date of the shipment, theshipment will be considered undeliverable (See“Undeliverable Packages”).

Restrictions (International)(a) Size restrictions vary by country. Call 1.800.GoFedEx1.800.463.3339 for further information.

(b) Weight limits vary by country. Call 1.800.GoFedEx1.800.463.3339 for further information.

chain management, information management andtechnical support, e-commerce, and related services;

• To establish a customer relationship and tocommunicate with customers;

• To develop, implement, market, and manage services forcustomers;

• To assist in law enforcement purposes, to collect unpaiddebts, for credit reporting and rating purposes, and toprotect the business interests of FedEx® and its customers;

• To manage and promote the business activities ofFedEx; and

• To meet requirements imposed by law.

In particular, with respect to a shipment, you consent tothe disclosure by FedEx of personal information about youto the shipper, the recipient and the party identified as theThird Party for billing purposes, as the case may be.

Proof of Delivery — VerbalWhen requested by the sender or recipient, verbalconfirmation of delivery (date, time) and name of personwho signed for the shipment for most international andintra-Canada commercial deliveries is available. Thisinformation is usually available within 30 minutes ofscheduled delivery commitment to FedEx direct-servedlocations in the U.S. and Canada. In all other countries,this information is usually available by 12 a.m. midnightlocal time in the country of delivery on the day followingscheduled delivery to FedEx direct service locations orextended service areas. Proof of delivery is not availablefor document shipments to Tunisia and not available foreither document or non-document shipments to EquatorialGuinea. Signature proof of delivery is not available forcertain intra-Canada residential shipments.

For FedEx Next Flight® and FedEx International Next Flight®

services, a proof of delivery phone call to the shipperstating the date and time of delivery and the name of theperson who signed for the shipment will be performed forevery shipment. Two attempts will be made to reach theshipper by telephone. A faxed proof of delivery will alsobe provided upon request by the shipper or the recipient.

Proof of Delivery — WrittenWhen requested within one year of the shipping date,FedEx will, at its option, furnish a photostatic copy of thedestination delivery record or electronically captureddelivery information for deliveries made within FedExdirect serviced areas. We assume no liability for ourinability to provide a copy of the delivery record. Proof ofdelivery is not available for document shipments to Tunisiaand not available for either document or non-documentshipments to Equatorial Guinea. Signature proof ofdelivery is not available for certain intra-Canada andinternational shipments. Proof of delivery is also availableon fedex.ca.


(k) Laptop, desktop, notebook, mini-computers or any typeof electronic equipment must not be shipped in anyregular FedEx packaging. Manufacturer’s originalpackaging, which is undamaged and has retained a good,rigid condition, or FedEx approved packaging for laptops isrecommended. Call our Packaging Design andDevelopment lab at 1.800.633.7019 for more information.

(l) The following items are not acceptable for carriage toany international destinations unless otherwise indicatedby FedEx (Additional restrictions may apply depending ondestination. Various regulatory clearances in addition tocustoms clearance may be required for certaincommodities and may extend the transit time. Call1.800.GoFedEx 1.800.463.3339 for any additional specificcountry restrictions):

• Foodstuffs:— Perishable foodstuffs and beverages.— Non-perishable foodstuffs and beverages that are notappropriately packed. Non-perishable foodstuffs andbeverages that are packed in appropriate containers areacceptable (with a two day addition to transit times) to:Belgium, Canada, Channel Islands, England, France,Germany, Hong Kong, Northern Ireland, Republic ofIreland, Italy, Liechtenstein, Luxembourg, Monaco,Netherlands, Scotland, Singapore, Switzerland, the U.S.and Wales. If sugar or coffee are being sent to Japan,only samples are acceptable.

• Live insects, animals, birds, reptiles and plants,including cut flowers (cut flowers are acceptable toselected points in the U.S. and to Canada — advancearrangements are required).

• Dead animals or animals that have been mounted.

• Live Fish/Seafood: We will accept live fish/seafoodsuch as lobsters or crabs on an exception basis only whenFedEx pre-shipment procedures are followed and providedthe shipper is in compliance with all applicable laws,governmental regulations, orders or requirementsincluding, but not limited to, the U.S. Food and DrugAdministration food safety regulations. Customers mustcontact their FedEx account executive to complete theprocedures. The packaging for such live fish/seafood mustbe tested and approved by the FedEx Packaging Designand Development Department prior to the shipment beingaccepted by FedEx. If there are any questions regardingthe testing process, please call 1.800.633.7019 and speakto the packaging staff. It is ultimately the responsibility ofthe shipper to adequately package the shipment for alltemperature extremes and handling that may beencountered.

• APO/FPO addresses, with exceptions. Call 1.800.GoFedEx 1.800.463.3339.

• C.O.D. shipments.

(c) For shipments exceeding 1,000 lbs. (455 kg) in totalweight or 1,000 pieces whose delivery destination is amajor market, or shipments exceeding 500 lbs. (227 kg) or500 pieces whose delivery destination is a non-majormarket, the sender must make special pickuparrangements with FedEx® by 12 p.m. noon on the day ofshipment to determine specific commitments, to arrangefor pickup and to schedule delivery within the requestedtime. Shipments requiring special pickup arrangements forSaturday outbound service must be pre-arranged on theprevious business day.

(d) There is no limit on the aggregate weight of a multiplepackage shipment (except to Argentina) provided eachindividual package within the shipment does not exceedany per package weight limit for the destination.Additional restrictions may apply depending on thedestination and various regulatory clearancerequirements. In addition, customs clearance may berequired for certain commodities, and may extend thetransit time.

(e) FedEx® Pak shipments destined for the U.S., Europeand the Far East receive the special FedEx Pak rate only iftheir weight is 2.2 lbs. (1 kg) or less. If the gross weight ofa FedEx Pak exceeds 2.2 lbs. (1 kg), it will be billedaccording to its weight at FedEx International PriorityTM

rates. A FedEx Pak to all other international destinationswill be billed according to its weight at FedExInternational Priority rates in all cases.

(f) If the gross weight of a FedEx® Envelope, includingpackaging, contents and air waybill, exceeds 1 lb. (0.5 kg)or 453.59 grams, it will be billed at the applicable FedExInternational Priority or FedEx Pak rate. Contents(documents or non-fragile flat materials only) must fit inthe packaging so that it can be sealed normally to preventdamage.

(g) FedEx® Envelope, FedEx Pak, FedEx® 10kg Box andFedEx® 25kg Box shipments must be tendered in theappropriate FedEx packaging.

(h) No more than one type of service may be indicated ona single air waybill and no more than one FedEx Envelope,FedEx Pak, FedEx 10kg Box and FedEx 25kg Box may beshipped on a single air waybill.

(i) You are allowed to ship up to ten (10) differentcommodities on a single air waybill.

(j) Blood, urine and other liquid diagnostic specimenscontaining infectious substances are consideredDangerous Goods and must be accompanied byappropriate documentation (See “Dangerous Goods”).IATA and Canadian Transportation of Dangerous Goodsregulations apply. Other blood, urine and liquid diagnosticspecimens must be packaged to specific standards (See“Packaging and Marking”).


• Shipments moving under a carnet (allows temporaryimport for display, etc. without duties), unless advancearrangements are made.

• Drawback claims (request for refund of import duties attime of export), unless advance arrangements are made.

• Shipments requiring Temporary Importation Bonds(T.I.B.s — allows temporary import for repairs, etc.),unless advance arrangements are made.

• Wet ice (for Dry Ice, see item (m) below).

• Any shipment which, in our judgment, could causedamage to, or delay of, equipment, personnel orother shipments.

• Any shipment which may require us to obtain a licenseor permit for its transportation, importation or exportation.

• Any item whose carriage is prohibited by any applicableinternational treaty, law, government regulation, order orrequirement of the country of origin or destination, or ofany country through which the shipment may transit.

• Shipments that are wet, leaking or emit a foul odour.

• Fragile Articles/Orientation. Packaging for all fragilearticles (including, but not limited to, electronic andelectrical devices and scientific testing equipment) shouldbe pre-approved by the FedEx Packaging Design andDevelopment Department prior to shipping. We assumeno liability for such shipments. Call FedEx PackagingDesign and Development for procedures for submittingpackaging for testing at 1.800.633.7019 Monday throughFriday 8 a.m. to 5 p.m. (CST). We do not provide specialhandling for packaging bearing “Fragile”, “Refrigerationrequired” or orientation markings. See “Liabilities NotAssumed”.

• Perishables.

(m) The following Dangerous Goods are allowed to anyFedEx destination to which we offer Dangerous Goodsservice (except Alaska, other than Anchorage, Kenai,Juneau and Fairbanks) (contact FedEx® Customer Serviceat 1.800.GoFedEx 1.800.463.3339 for further details onavailability):

• Gases, flammables, oxidizers, corrosives, organicperoxides, infectious substances, Dry Ice, asbestos andbatteries (IATA classes 2, 3, 4, 5, 6.2, 8 and 9).Additionally, the following conditions apply to shipmentsof poisons and radioactives:

• Poisons are subject to the following conditions:

Class 6.1, Packing Groups I and IIU.S. to Canada Acceptable if tendered in DOT

exemption packaging; Refer toIATA, FX-02

Canada to U.S. Acceptable if tendered in “V” rated combination packaging; Refer to IATA, FX-02

• Human corpses, human organs or body parts, crematedor disinterred human remains.

• Drugs, prescriptions, except to certain countries. Call 1.800.GoFedEx 1.800.463.3339 for furtherinformation. Also see item (p) below.

• Explosives (except Class 1.4)

• Firearms, weaponry and parts thereof.

• Money (including coins, cash, currency or paper money).FedEx® does not accept shipments of cash under anycircumstances. If a shipment of cash is sent, FedEx willdeposit the cash in a bank account subject to thefollowing terms: (i) if the cash shipped is under $100, a cheque for the cash shipped less an administration feeof 25% of the cash shipped will be mailed to the shipper;and (ii) if the cash shipped is over $100, a cheque for thecash shipped less an administration fee of $35 will bemailed to the shipper.

• Collectable coins and stamps.

• Negotiable stocks, bonds, bank drafts, cash letters, and other negotiable instruments equivalent to cash.

• Gambling devices.

• Lottery tickets.

• Liquor and alcoholic beverages except betweenlicensed distributors (advance arrangements are required).

• Tobacco, in certain countries only. Call 1.800.GoFedEx1.800.463.3339 for further information.

• Pornography.

• The following Dangerous Goods: Explosives (unless pre-approved by FedEx) and FX-04 Class 8 Corrosives whichincludes UN 2031 nitric acid over 40% concentration; UN 1796 nitrating acid, mixture over 40% concentration;UN 1826 nitrating acid mixtures, spent over 40% inoriginal solution; UN1001 Acetylene, dissolved; UN1162Dimethyldichlorosilane; UN1308 Zirconium suspended in aflammable liquid, Packing Group I; UN 1873 perchloricacid, over 50% concentration; any substance bearing apoison gas label; hazardous waste. Also see item (m) inthis section.

• Furs and fur clothing require two additional days transittime and are restricted except to: Belgium, ChannelIslands, England, France, Germany, Hong Kong, NorthernIreland, Republic of Ireland, Italy, Liechtenstein,Luxembourg, Monaco, Netherlands, Scotland, Singapore,Switzerland and Wales. Furs from endangered species areNOT acceptable to any destination.

• Hazardous waste, including, but not limited to, usedhypodermic needles or syringes, or other medical waste.

• Personal effects where the importer is claiming duty-free entry.


event the shipment does not clear proper regulatoryagencies, it will be deemed undeliverable (See“Undeliverable Packages”). If there is any questionregarding the admissibility of non-prescription drugshipments, we suggest that the sender either contact therecipient to determine entry requirements or contactFedEx Customer Service at 1.800.GoFedEx 1.800.463.3339and an inquiry will be made on the sender’s behalf.

(q) Shipments with a declared value for customs in excessof that permitted for a specific destination are notacceptable for carriage. The declared value for carriagecannot exceed the declared value for customs asindicated on the air waybill.

Restrictions (Intra-Canada)(a) Size and weight limits may vary by province. Call FedExCustomer Service at 1.800.GoFedEx 1.800.463.3339 forfurther information.

(b) For shipments exceeding 1,000 lbs. (455 kg) in totalweight or 1,000 pieces whose delivery destination is amajor market, or shipments exceeding 500 lbs. (227 kg) or 500 pieces whose delivery destination is anon-major market, the sender must make special pickuparrangements with FedEx by 12 p.m. noon on the day ofshipment to determine specific commitments, to arrangefor pickup and to schedule delivery within the requestedtime. Shipments requiring special pickup arrangements forSaturday outbound service must be pre-arranged on theprevious business day.

(c) A FedEx® Pak shipment receives the special FedEx Pakrate only if its weight is 2.2 lbs. (1 kg) or less. If the grossweight of a FedEx Pak exceeds 2.2 lbs. (1 kg), it will bebilled according to its weight at FedEx Priority Overnight®

rates.

(d) If the gross weight of a FedEx® Envelope, includingpackaging, contents and air waybill, exceeds 1 lb. (0.5 kg)or 453.59 grams, it will be billed at the applicable FedExPriority Overnight rate. Contents (documents or flat, non-fragile materials only) must fit in the packaging so that itcan be sealed normally to prevent damage.

(e) FedEx Envelope and FedEx Pak shipments must betendered in the appropriate FedEx packaging.

(f) No more than one type of service may be indicated ona single air waybill and no more than one FedEx Envelopeor FedEx Pak may be shipped on a single air waybill.

(g) Blood, urine and other liquid diagnostic specimenscontaining infectious substances are consideredDangerous Goods and must be accompanied byappropriate documentation (See “Dangerous Goods”).

(h) Laptop, desktop, notebook, mini-computers or any typeof electronic equipment must not be shipped in anyregular FedEx packaging. Manufacturer’s originalpackaging, which is undamaged and has retained a good,

U.S./Canada to and Acceptable if tendered in “V”from Europe rated combination packaging;

Refer to IATA, FX-02

Class 6.1, Packing Group IIIU.S. to and from Canada Acceptable

U.S./Canada to and from Europe Acceptable

Radioactives are subject to the following conditions:

White:Canada to the U.S. Acceptable*Yellow II and III:To and from Canada/U.S. Acceptable*All other destinations Unacceptable**

FedEx® will NOT accept or transport any Type A or Type Bradioactive material (Class 7) that weighs more than 150 pounds (68 kg) per package. For further information,please call 1.800.GoFedEx 1.800.463.3339.

*All radioactive materials must be transported in eitherType A or Type B packaging or “Excepted Packaging” asallowed by IATA Regulations. If shipped in Type B (u) orType B (m) packaging it must be of a design approved bythe Canadian Nuclear Safety Commission.

**Unless pre-approved by FedEx.

(n) The following “Accessible” Dangerous Goods areprohibited when using FedEx® International Economyservice for delivery from Canada to the U.S. (onlyinaccessible Dangerous Goods, as that term is defined byFedEx, are acceptable for FedEx International Economyservice for delivery from Canada to the U.S.; allDangerous Goods are prohibited when using FedExInternational Economy service for delivery from Canada toany other destination):

Class 1: ExplosivesClass 2: Gases

2.1 — Flammable gases2.2 — Non-flammable gases with a cargo aircraft

only labelClass 3: Flammable liquidsClass 4: Flammable solids, spontaneously combustible,

dangerous when wetClass 5: Oxidizer and Organic PeroxideClass 8: Corrosive material

(o) Cosmetics of any type are unacceptable for shipmentto many countries. Please call FedEx® Customer Service at1.800.GoFedEx 1.800.463.3339 for further information.

(p) Non-prescription drugs are unacceptable for shipmentto many countries. To determine acceptability to a specificcountry, please call 1.800.GoFedEx 1.800.463.3339.Because laws and regulations regarding admissibility andclearance procedures vary by destination country, FedExwill assume no responsibility for delivery delays. In the


which includes UN 2031 nitric acid over 40%concentration; UN 1796 nitrating acid, mixture over 40% concentration; UN 1826 nitrating acid mixtures,spent over 40% in original solution; UN 1873 perchloricacid, over 50% concentration; any substance bearing apoison gas label; hazardous waste, UN1001, acetylene,dissolved; UN1162, dimethyldichlorosilane; UN1308,zirconium suspended in a flammable liquid, PackingGroup I.

• Hazardous waste, including, but not limited to, usedhypodermic needles or syringes or other medical waste.

• Any shipment which may cause damage to, or delay of,equipment, personnel or other shipments.

• Any shipment which may require the carrier to obtain alicense or permit for its transportation.

• Any item whose carriage is prohibited by any law,statute or regulations of the province of origin ordestination, or of any province through which theshipment may transit.

• Fragile Articles/Orientation. Packaging for all fragilearticles (including, but not limited to, electronic andelectrical devices and scientific testing equipment) shouldbe pre-approved by the FedEx Packaging Design andDevelopment Department prior to shipping. We assumeno liability for such shipments. Call FedEx PackagingDesign and Development for procedures for submittingpackaging for testing at 1.800.633.7019 Monday throughFriday 8 a.m. to 5 p.m. (CST). We do not provide specialhandling for packaging bearing “Fragile”, “Refrigerationrequired” or orientation markings. See “Liabilities NotAssumed”.

• Perishables.

(j) Shipments with a declared value in excess of thatwhich is permitted pursuant to this FedEx Service Guideare not acceptable for carriage.

Routing and Re-RoutingFedEx will determine the routing of all shipments,including using ground transportation, where appropriate.There are no stopping places which are agreed to at thetime of tender of the shipment. We reserve the right todivert any shipment in order to facilitate its delivery(including the use of other carriers).

Saturday Service(a) For certain FedEx services, shipments destined forselected international and intra-Canada points may be picked up, dropped off or delivered on Saturday for a special handling fee. The Saturday Service optionmust be indicated in the designated area on the airwaybill at the origin pickup or drop-off point. Somerestrictions apply. Call FedEx® Customer Service at1.800.GoFedEx 1.800.463.3339 for details.

rigid condition, or FedEx® approved packaging for laptopsis recommended. Call our Packaging Design andDevelopment lab at 1.800.633.7019 for more information.

Non-perishable foodstuffs and beverages that are packedin appropriate containers are acceptable provided theshipper is in compliance with all applicable provincial andfederal laws and FedEx pre-shipment procedures arefollowed. Customers must contact their FedEx accountexecutive to complete these procedures.

(i) The following items are not acceptable for carriageunless otherwise indicated by FedEx:

• Foodstuffs

• Perishable foodstuffs and beverages

• Live insects, animals, birds, reptiles and plants,including cut flowers (cut flowers are acceptable toselected points in Canada — advance arrangements arerequired).

• Live Fish/Seafood: We will accept live fish/seafoodsuch as live lobsters or crabs on an exception basis onlywhen FedEx pre-shipment procedures are followed andprovided the shipper is in compliance with all applicableprovincial and federal laws. Call 1.800.GoFedEx1.800.463.3339 for details.

• C.O.D. shipments.

• Human corpses, human organs or body parts, crematedor disinterred human remains.

• Explosives (except Class l.4).

• Firearms, weaponry and parts thereof.

• Money (including coins, cash, currency or paper money).FedEx does not accept shipments of cash under anycircumstances.

If a shipment of cash is sent, FedEx will deposit the cashin a bank account subject to the following terms: (i) if thecash shipped is under $100, a cheque for the cashshipped less an administration fee of 25% of the cashshipped will be mailed to the shipper; and (ii) if the cashshipped is over $100, a cheque for the cash shipped lessan administration fee of $35 will be mailed to the shipper.

• Collectable coins and stamps.

• Negotiable stocks, bonds, bank drafts, cash letters, andother negotiable instruments equivalent to cash.

• Liquor and alcoholic beverages except betweenlicensed distributors (advance arrangements are required).

• Gambling devices.

• Lottery tickets.

• Pornography.

• The following Dangerous Goods: Explosives (unless pre-approved by FedEx) and FX-04 Class 8 Corrosives


(b) For shipments returned from international points toCanada, return charges and fees will be assessed to theoriginal shipper along with the original charges and fees.Also included will be any other charges incurred by us,including, but not limited to, duties, taxes, cartage andstorage fees if applicable.

(c) Shipments that cannot be returned due to localregulatory constraints will either be placed in a generalorder warehouse or a customs-bonded warehouse ordisposed of in our sole discretion and at any location.Shipper, if known, agrees to pay any costs incurred byFedEx in such placement or disposal and indemnify FedExfor any damages.

Warranty DisclaimerFedEx makes no warranties, express or implied, andexpressly disclaims any and all warranties.

Mandatory LawInsofar as any provisions contained or referred to in thisService Guide, our air waybills or any applicable tariff, orany modifications, amendments and supplements to suchdocuments, may be contrary to any applicableInternational treaties, laws, government regulations,orders or requirements, such provisions shall remain ineffect as part of our agreement with you to the extentthat they are not overridden. The invalidity or unenforce-ability of any provision shall not affect any other part ofthis Service Guide, air waybill, or any applicable tariff.

(b) This special handling fee applies for all SaturdayService shipments whether picked up by FedEx® ordropped off by the customer directly.

(c) FedEx does NOT offer pickup services from most FedExWorld Service Centers® or any FedEx Express® Drop Boxeson Saturdays. Therefore, shipments dropped off at aFedEx Express Drop Box on Saturdays will not, in mostcases, be picked up until the following business day andthat business day will be the ship date.

(d) Dangerous Goods shipments may be dropped off at aFedEx World Service Center on Saturday. In this case, addone day to the delivery commitment. Saturday pickup anddelivery of Dangerous Goods may be available at certainlocations only. Call 1.800.GoFedEx 1.800.463.3339 foravailability. Dangerous Goods may not be left at FedExExpress Drop Boxes.

(e) Saturday pickup and delivery may not be available forFedEx First Overnight® or FedEx International First®

shipments. Call 1.800.GoFedEx 1.800.463.3339 forinformation on destinations available.

(f) Saturday delivery of all other acceptable commoditiesis available in selected international and intra-Canadalocations for an additional charge. Please call FedEx®

Customer Service at 1.800.GoFedEx 1.800.463.3339 forinformation on specific destinations.

(g) Saturday delivery for FedEx® International PriorityFreight service is available to select U.S. locations for anadditional surcharge. Door-to-door (DTD) and Airport-to-Door (ATD) are the only service options available. Allshipments must be processed using the FedEx ExpandedService International Air Waybill. Please call FedExCustomer Service at 1.800.GoFedEx 1.800.463.3339 formore information on specific destinations.

Storage FeesA storage fee will be applied to any shipment unclaimedor otherwise left in a FedEx location for more than 48 hours following notification to the recipient and/ordesignated broker of the shipment’s availability oradditional documentation required for regulatoryclearance.

Undeliverable Packages(a) If a shipment is undeliverable for any reason, we mayattempt to notify the shipper to arrange for the return ofthe shipment if local customs or other governmentalregulations allow. If the shipper cannot be contactedwithin five (5) business days, we may place the shipmentin a general order warehouse or a customs-bondedwarehouse or will dispose of the shipment. In any event,if a package cannot be delivered or returned, the packagemay be transferred or disposed of by FedEx in itsdiscretion and at any location. Shipper, if known, agreesto pay any costs incurred and indemnify FedEx for anydamages.


68FedEx Ground Terms and Conditions

FedEx Ground®

Terms and ConditionsEffective: June 8, 2009

Pharmaceuticals ....................................................81

Pickup and Delivery Service(a) Pickup Service ..................................................82(b) Delivery Service................................................82(c) Residential Package Surcharge ......................82(d) Rural Surcharges ..............................................82(e) Refused Parcels................................................82

Privacy....................................................................82

Prohibited Items ....................................................83

Proof of Delivery(a) Verification of Delivery ....................................84(b) Direct Signature Required................................84(c) Proof of Delivery (P.O.D.) Advantage ..............84

Rate Quotations ....................................................84

Refusal or Rejection of Shipments ......................84

Returns(a) Package Returns Program (PRP) ......................84(b) FedEx Ground Call Tag

(Intra-Canada Shipments Only) ........................84

International Service ConditionsA. Billing ................................................................85B. Customs Clearance ..........................................85C. Right to Inspect ................................................86D. Duties and Taxes ..............................................87E. Refused Parcels ................................................87F. Delivery Area Surcharge....................................87G. Postal Codes and Telephone Numbers............87H. Shipper Warranty..............................................87I. Export Control Laws ..........................................87

Warranty Disclaimer ............................................87

Table of Contents

Definitions..............................................................69

Account Numbers..................................................70

Additional Charges................................................70

Address Correction................................................71

Billing Options ......................................................71

Claims(a) Filing of Claims ................................................73(b) Acknowledgement of Claims ..........................73(c) Time Limit for Filing Claims..............................73(d) Investigation of Claims ....................................73 (e) Disposition of Claims ......................................74(f) Damaged Property ............................................74(g) Spotted Trailers ................................................75

Collect on Delivery (C.O.D.) Service......................75

Counter Service ....................................................75

Credit Terms ..........................................................76

Declared Value and Limits of Liability (Not Insurance Coverage)......................................76

Dimensional Weight (Volumetric Weight)............77

Drop-Off Shipments ..............................................77

Fuel Surcharge ......................................................77

Inspection of Shipments ......................................77

Liabilities Not Assumed........................................77

Method of Payment ..............................................79

FedEx Money-Back Guarantee**..........................79

Package Restrictions (Size and Weight) ..............80

Packaging and Marking ........................................81

**This FedEx Service Guide, Canadian Edition, 2009 includes Part 1 — FedEx Express® and FedEx Ground Guide to Services and Terms and Conditions, effective June 8, 2009, and Part 2 — FedEx Express Rates, effective Jan 5, 2009, and FedEx Ground Rates, effective Jan. 19, 2009, and any amendments thereto. Pleasenote that all amendments to this FedEx Service Guide will be posted on fedex.ca.

**Some restrictions apply. See the FedEx Money-Back Guarantee section for details.

FedEx® reserves the right to unilaterally modify, amend,change or supplement the Service Guide including, butnot limited to, the rates, services, features of service, andthe FedEx Ground Terms and Conditions in respect of allcustomers or any particular customer without notice. Onlythe Legal Department of FedEx Ground Package System,Ltd., or Federal Express Canada Ltd. may authorize asupplement to, modification, change or amendment of theFedEx Service Guide, including the FedEx Ground Termsand Conditions. No other agent or employee of FedEx, norany other person or party, is authorized to do so.

Rates and service quotations by FedEx Ground employeesand agents are based upon information you provide, butfinal rates and service may vary based upon the shipmentactually tendered and the application of the FedEx GroundTerms and Conditions. For the most current informationregarding areas served and delivery commitments, contactFedEx Customer Service at 1.800.GoFedEx1.800.463.3339. Except as otherwise provided above, anyconflict or inconsistency between the FedEx Service Guideand any other written or oral statements concerning therates, features of service, and the FedEx Ground Termsand Conditions applicable to FedEx Ground services willbe controlled by the FedEx Service Guide at fedex.ca, asmodified, amended or supplemented.

All amounts are stated in Canadian dollars, unlessotherwise indicated.

Unless otherwise specified herein, the FedEx GroundTerms and Conditions apply to packages originating inCanada for transportation via a FedEx Ground service.

WE MAKE NO WARRANTIES, EXPRESS OR IMPLIED.

Definitions“Business day” means Monday through Friday exceptfor holidays, or the official day of observance of theseholidays. The business week may differ in some U.S. orprovincial locations due to local customs. Holidays in U.S.and provincial locations will also affect FedEx Ground’sdelivery schedules. Contact FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 for information on deliverycommitments that may be affected due to the observanceof these holidays. Deliveries normally made on the day ofa holiday observance will be rescheduled for delivery thenext business day.

“Customer”, “sender” or “shipper” mean the personand/or company sending a shipment.

“Customer shipping record” means shippinginformation provided by customers shipping theirpackage(s) at FedEx Kinko’sTM Office and Print Centre (as available), FedEx World Service Center®, or FedExAuthorized ShipCentre® locations across Canada.

“Customs” includes all federal agencies involved in theimport or export of goods.

Terms and ConditionsThe preceding pages related to FedEx Ground® explainFedEx Ground’s services and certain conditions,restrictions, and requirements under which those serviceswill be rendered. The following pages include those termsand conditions by reference and contain further generaland specific conditions (collectively, the “FedEx GroundTerms and Conditions”). These FedEx Ground Terms andConditions are published electronically at fedex.ca. The downloadable version (pdf) of the FedEx ServiceGuide and the FedEx Ground Terms and Conditions atfedex.ca, as amended, is controlling.

If there is a conflict between the FedEx Ground Terms and Conditions and the FedEx Ground Pick-Up Record, the FedEx Web site at fedex.ca, or other transitdocumentation, the FedEx Ground Terms and Conditions in the FedEx Service Guide at fedex.ca (the “ServiceGuide”), as amended, modified, changed orsupplemented, will control.

Insofar as any provisions contained or referred to in thisService Guide, the FedEx Ground Pick-Up Record,fedex.ca, or other document, as amended or modifiedfrom time to time, may be contrary to any applicableinternational treaties, laws, government regulations,orders, or requirements, such provisions shall remain ineffect as part of the agreement between FedEx Groundand the shipper, owner, and/or consignee, or any of theiragents, employees, or servants, to the extent that theyare not overridden. The invalidity or unenforceability ofany provision shall not affect any other part of thisService Guide, the FedEx Ground Pick-Up Record,fedex.ca or other document.

Any failure by us to enforce or apply a term, condition orprovision of the FedEx Service Guide, including the FedExGround Terms and Conditions, does not constitute awaiver of that term, condition or provision, and does nototherwise impair FedEx Ground’s right to enforce or applysuch term, condition or provision.

This Service Guide and any subsequent modifications,amendments, or supplements supersedes all previousservice guides, tariffs, amendments, supplements andother prior statements concerning the rates andconditions of the FedEx Ground services to which itapplies. The foregoing restriction does not apply to amodification applicable to a single customer and includedin a FedEx Sales or FedEx Customer AutomationAgreement. To the extent a conflict exists between aFedEx Sales or FedEx Customer Automation Agreementand the FedEx Ground Terms and Conditions, the FedExSales or FedEx Customer Automation Agreement controls.The FedEx Ground Terms and Conditions are included byreference in your FedEx Ground service agreement andany addenda thereto.


subsidiaries, branches and affiliates and their respectiveemployees, agents and independent contractors.

“You” and “your” include the shipper/sender,recipient/consignee, and importer of record and theirrespective employees, principals, agents and independentcontractors.

Account NumbersA valid FedEx Ground account number is required for allshipments unless cash (not accepted at all FedEx offices),cheque or credit card payment is made at the time ofshipment. The use of a valid FedEx Ground accountnumber enables the following: (1) FedEx Ground invoicesare sent to the proper location for payment; (2) accountactivity is tracked by our system; and (3) payor is billedwith any appropriate discount, if eligible.

The party to whom a FedEx Ground account number isissued is liable for all charges to the account, includingthose resulting from unauthorized use. The account holderis responsible for the safekeeping of the account number.The account number should be released only to thoseauthorized to ship on the account.

Failure to keep your FedEx Ground account current mayresult in termination of your FedEx Ground service. If theaccount number to be billed is not valid, the shipmentmay be refused, delayed or returned until an alternativeform of payment is secured. Any misuse of the accountnumber can result in a loss of all discounts and/or thediscontinuance of service.

You must use your FedEx Ground account number toobtain any discount applicable to your account. Use ofyour account number constitutes your agreement that allpackages shipped by us shall be subject to these FedExGround Terms and Conditions, as modified, amended orsupplemented.

Services and rates for packages dropped off at FedExKinko’sTM Office and Print Centre, FedEx World ServiceCenter® and FedEx Authorized ShipCentre® locations usingthe shipper’s FedEx Ground account number or bar codeshall be as stated in the shipper’s FedEx Ground ServiceAgreement or FedEx Ground Pricing Addendum, if any, andthe incorporated documents. Not all services are availableat FedEx Kinko’s Office and Print Centre, FedEx WorldService Center or FedEx Authorized ShipCentre locations.

Additional ChargesThe FedEx Ground additional charges in effect at the timeof shipment will be as published in the FedEx ServiceGuide at fedex.ca. The shipper agrees to declare allapplicable additional charges on the FedEx Ground Pick-Up Record or the Customer Shipping Record, ifapplicable. FedEx Ground reserves the right to assessadditional charges on those packages that the shipperdoes not properly rate and to re-rate packages the shipperfails to rate properly. Shipper agrees to pay all additionalcharges as applicable.

“Day” and “days” mean calendar day and days, unlessexpressly noted otherwise.

“FedEx Ground Pick-up Record” means details ontotal packages shipped by customer on a particular dayand handed over to FedEx Ground® at the time of pick up.

“Guide” and “Service Guide” mean this FedEx ServiceGuide, Canadian Edition, as modified, amended orsupplemented by FedEx from time to time, including theseFedEx Ground Terms and Conditions.

“In good credit standing” means: (1) that payment onthe FedEx Ground account is current (i.e. received by uswithin 15 days from invoice date); (2) the account is not in“cash only” status; and (3) for commercial or businessaccounts, the balance does not exceed the credit limitestablished by FedEx Ground.

“Overcharge” means a charge based on an incorrectrate or incorrect special handling fee, billing for the wrongtype of service, or billing based on incorrect package orshipment weight or account number.

“Package” means any parcel or container that isaccepted by us for delivery, including, but not limited to,any items tendered by you using our electronic shippingsystems, meters etc., unless otherwise stated.

“Recipient” and “consignee” mean the person and/orcompany to whom a shipment is being sent.

“Residence” or “Residential” delivery/pickup meansone made to/from a home, including a business operatedout of a home. A residential surcharge is applicable to allresidential deliveries. For guidelines on business/residence differentiation please call FedEx® at1.800.GoFedEx 1.800.463.3339 or your FedEx AccountExecutive for additional information.

“Rural Delivery/Pickup” means that certain areas areclassified as ‘rural’ areas, based on the distance from theorigin to the final destination. These delivery/pickuppoints could attract surcharges. If a residential delivery iswithin a rural delivery/pickup area, both surcharges willapply. Please call FedEx at 1.800.GoFedEx 1.800.463.3339or your FedEx Account Executive for additionalinformation.

“Shipment” means one or more packages, or any partthereof, shipped together to the same recipient.

“Transportation charges” means amounts assessed formovement of a shipment and does not include any otherfees or charges that may be assessed under the FedExService Guide, such as (but not limited to) declared-valuecharges, special handling fees, collection on delivery(C.O.D.) charges, surcharges, duties, taxes, clearanceentry fees and any other fees related to customsclearance.

“We”, “our”, “us”, and “FedEx Ground”, refer toFedEx Ground Package System, Ltd., its principals,


(c) “Bill Third Party” means the specified charges will bebilled to someone other than the sender or recipient. Inorder to choose this billing option, the third party’s FedExaccount number MUST be inputted into the shipper’selectronic shipping solution at the time the package isprocessed and payment on the account must be current. Ifthe third party refuses to pay, the charges may be rebilledto another party but subsequent requests will only berebilled to the sender. The sender is liable for, and will bebilled for, all charges and fees plus all special handlingfees, if the party which is rebilled or the third party doesnot pay. If the third party FedEx account is not in goodcredit standing, the sender will automatically be billed.

(d) For “Bill Recipient” or “Bill Third Party” transactions, if the recipient or third party refuses to pay the charges,refuses delivery or cannot be contacted, the sender isresponsible and will be billed for any and all charges.

(e) We reserve the right to verify the method of paymentfor any shipment and to refuse any shipment for whichthe method of payment cannot be established.

(f) Your shipment may be delayed if FedEx Grounddetermines that it is billed to a FedEx account numberthat is not in good credit standing. In this instance, theFedEx Money-Back Guarantee will not apply. (See “FedExMoney-Back Guarantee”).

(g) C.O.D. shipments may not be shipped “Collect” or “BillRecipient.” Shipping charges for C.O.D. shipments mustbe billed to either a sender’s or third party’s FedEx accountnumber; they may not be paid by cash, cheque or creditcard.

(h) NOTWITHSTANDING ANY PAYMENT INSTRUCTIONSTHAT ARE GIVEN TO FEDEX GROUND, THE SENDER ISULTIMATELY LIABLE FOR ALL CHARGES AND FEES.

(i) A special handling fee will be applied for any cheque orelectronic funds transfer (“EFT”) that is dishonored due toinsufficient funds on deposit or incorrect or insufficientsignature of the drawer.

(j) You must furnish the invoice numbers to which yourpayment applies with your payment. Payment should besent using your remittance advice to:

Federal Express® Canada Ltd.P.O. Box 4626, Toronto STN AToronto, ONM5W 5B4

(k) Billing Special Handling Fees: A special handling feewill be applied in the following situations:

1. Invoicing where an incomplete, inaccurate, invalid ordeleted account number appears in the electronic datainterchange (“EDI”) transmission of shipping information.

Address CorrectionIf FedEx Ground® is unable to deliver a package becausethe address provided by the shipper is incorrect or is apost office box, FedEx Ground will make every reasonableeffort to secure the recipient’s correct address, butassumes no liability or responsibility for its inability tocomplete the delivery. If the recipient’s correct addresscan be secured, FedEx Ground will make another attemptto deliver the package and notify the shipper of theaddress correction. FedEx Ground will not be liable forfailing to meet its scheduled delivery time for anypackage with an incomplete or incorrect address.

FedEx Ground will assess an additional charge for addresscorrection. Omitted or incorrect postal/zip codes, suitenumbers, phone numbers, and former street addresses forconsignees who have relocated are examples (but is notan exhaustive list) of addresses requiring corrections.Refer to the most current FedEx Ground Rates for thecurrent address correction fee.

For multi-weight shipments, there is an additional chargefor an address correction for the first package of ashipment. For each additional package in a multi-weightshipment, there is an additional per package charge for anaddress correction. There is also a maximum additionalcharge for address corrections for a multi-weightshipment.

Billing Options(a) “Bill Sender” means the specified charges will be billedto the sender. Payment on the account must be current.The sender, within sixty (60) days of invoice date, mayrequest an initial rebilling to another party, but allsubsequent rebills will be only to the sender.

(b) “Bill Recipient” means the specified charges will bebilled to the recipient (except for certain additionalcharges that are billed to the shipper, including, but notlimited to, pickup fees, address correction fees, invalid ormissing account number fees, and fees associated withDirect Signature Required. “Bill Recipient” should not beconfused with C.O.D. service). In order to choose thisbilling option, the recipient’s FedEx® account number mustbe inputted into the shipper’s electronic shipping solutionat the time the package is processed and payment on theaccount must be current. If the recipient is billed initiallyand refuses to make payment for the shipment, thecharges may be rebilled to a third party. If not paid by thethird party, any additional rebilling will be to the sender’saccount. (See “Billing Special Handling Fees” insubsection “k”.) The sender is liable for, and will be billedfor, all charges and fees, plus all special handling fees, inthe event recipient or any third party does not pay. If dueto the charges the recipient’s account exceeds creditlimits with FedEx Ground, the sender will be billedautomatically.


“default” weight-per-package estimate determined atFedEx Ground’s sole discretion.

3. “Overcharge” means a charge based on an incorrectrate or an incorrect special handling fee, billing for thewrong type of service, or billing based on incorrectpackage or shipment weight or account number. Requestsfor invoice adjustment due to an overcharge, or requestfor refunds due to a duplicate payment, must be receivedwithin one hundred and eighty (180) days after the date ofshipment.

4. If you choose to send the invoice adjustment requestseparately from the remittance statement, please send to:

Federal Express Canada Ltd.P.O. Box 4626, Toronto STN AToronto, ONM5W 5B4

For additional information or assistance regarding billingissues, please contact 1.800.GoFedEx 1.800.463.3339 andselect the invoice adjustments option to speak to arepresentative during normal business hours.

(m) Additional Taxes. If a federal/provincial value-added,consumption or similar tax is applicable to your shipment,FedEx Ground reserves the right to add that amount toyour shipment charges.

(n) If FedEx Ground is unable to obtain payment on anytransaction billed to a credit card accepted by FedExGround, the credit card holder will be invoiced for thecharges due in addition to a per-package handling fee,except with regard to multiweight shipments, in whichcase the fee will be assessed per shipment rather thanper package.

(o) The shipper is responsible for all reasonable costsincurred by FedEx Ground in attempting to obtain paymenton any transaction. Such costs include, but are not limitedto, lawyers’ fees, collection agency fees, and interest andcourt costs.

(p) Missing or Invalid Account Number. An accountnumber is invalid if it is not the correct account numberfor the bill-to-party, or it is the account number for arecipient or third party who fails to pay the shippingcharges. An additional charge will be assessed for eachmissing or invalid account number.

(q) FedEx Ground® COLLECT Shipping. If authorized byFedEx Ground to ship packages via FedEx GroundCOLLECT service option, the shipper agrees to pay alladditional charges and surcharges related to shipmentother than the transportation charges. Shipper agrees toship packages via FedEx Ground COLLECT only torecipients authorized by FedEx Ground to receive FedExGround COLLECT shipments. Shipper also agrees to payall applicable transportation charges if a package isshipped to an unauthorized recipient or if an authorizedrecipient refuses to accept delivery of a FedEx Ground

For “Bill Sender” transactions, if the account number onthe shipping bar code is incomplete, inaccurate, invalid ordeleted and FedEx Ground® is able to determine thecorrect number from FedEx Ground’s records, all chargesand fees, plus the special handling fee, will be billed tothe sender, and any appropriate earned discount willapply. If the correct account number cannot be determinedfrom FedEx Ground’s records, all charges and fees and thespecial handling fee will be billed to the sender, and nodiscount will be allowed.

For “Bill Third Party” or “Bill Recipient” transactions, if thethird party or recipient account number in the EDItransmission is incomplete, inaccurate, invalid or deleted,all charges and fees, plus the special handling fee, will bebilled to the sender. If FedEx Ground can determine thesender’s correct account number from FedEx Ground’srecords, it will be used for billing, and any appropriateearned discount will apply. If billed to sender and sender’scorrect account number cannot be determined from FedExGround’s records, no discount will be allowed.

The fee for an incomplete, inaccurate, invalid or deletedaccount number will be applied only once for eachpackage with such an account number.

2. Payor rebilling: A special handling fee will be chargedto the sender for all requests to change a billing from theparty billed or the bill-to-party shown on the shippingtransmission. If there are multiple requests, the fee maybe applied for each invoice line item that is rebilled.Requests for rebilling will be accepted up to one hundredand eighty (180) days from the invoice date, not countingthe invoice date. Rebill requests will be accepted only forunpaid shipments.

Requests should be sent to:

Federal Express® Canada Ltd.P.O. Box 4626, Toronto STN AToronto, ONM5W 5B4

For information regarding EDI or EFT, contact your FedEx®

account executive.

(l) Invoice Adjustments/Overcharges

1. FedEx Ground reserves the right to audit shipmentsmade via an electronic shipping solution to verify serviceselection and package or shipment weight. If the serviceselected or weight entered is incorrect, FedEx Ground maymake appropriate adjustments to the invoice at any time.

2. Senders are responsible for entry of accurate shipmentinformation in any electronic shipping solution. Becausethe number of packages and weight per package arecritical to FedEx Ground’s ability to correctly invoice, anyomission or incorrect entry or unavailable information willresult in a billing based on FedEx Ground’s estimate of thenumber of packages transported and either the standarddimensional factor at the time of billing or a standard


Ground had knowledge that such damages might beincurred. Shipper agrees not to sue FedEx Ground as aclass plaintiff or class representative, join a class as amember or participate as an adverse party in any way in aclass action lawsuit against FedEx Ground. However,nothing in this paragraph limits the shipper’s rights tobring a lawsuit as an individual plaintiff.

7. FedEx Ground reserves the option to pick up salvage ondamaged shipments when the claim is paid in full.

(b) Acknowledgement of ClaimsFedEx Ground will, upon receipt in writing of a properclaim filed in the manner and form described in theseFedEx Ground Terms and Conditions and accompanied bythe documents described herein, acknowledge the receiptof such claim in writing to the claimant within thirty (30)days after the date of receipt by FedEx Ground unlessFedEx Ground has paid or declined such claim in writingwithin thirty (30) days of the receipt thereof. FedExGround will create, either in writing or electronically, aseparate file for each claim received, assign each claim asuccessive claim number, and note the claim numberassigned on all documents filed in support of the claimand all records and correspondence relating to the claimincluding the written acknowledgement of receipt and, ifin its possession, the pickup and delivery records coveringthe package involved. FedEx Ground will record the date aclaim is received on the face of the claim document. Thedate of receipt will also be noted on FedEx Ground’swritten acknowledgement of receipt to the claimant.

(c) Time Limit for Filing ClaimsClaims in connection with requests for FedEx GroundC.O.D. service must be filed in writing within twenty-one(21) calendar days of delivery of the parcel. The shipperhas nine (9) months from delivery to submit anysupporting claims paperwork to the C.O.D. Claimsdepartment.

Claims in connection with damage to a parcel must befiled in writing within twenty-one (21) calendar days ofdelivery. The shipper has nine (9) months from delivery tosubmit any supporting claims paperwork to the Claimsdepartment.

Claims in connection with loss of a parcel must be filed inwriting within nine (9) months of the ship date. Theshipper has nine (9) months from the ship date to submitany supporting claims paperwork to the Claimsdepartment.

(d) Investigation of Claims1. Each claim filed against FedEx Ground in the mannerset forth above will be promptly and thoroughlyinvestigated, if investigation has not already been madeprior to receipt of the claim.

2. Each claim must be supported by the original FedExGround Pick-Up Record or Customer Shipping Record (if applicable), evidence that applicable transportation

COLLECT shipment. An additional charge will be assessedon any package that is shipped to a recipient notauthorized by FedEx Ground® to receive COLLECTpackages.

ClaimsExcept as provided herein with respect to concealeddamage, receipt of the property without written notice ofdamage on the delivery receipt or other delivery documentis prima facie evidence that the property was delivered ingood condition.

(a) Filing of Claims1. All claims in connection with requests for C.O.D.service and all claims for loss or delay or damage toproperty tendered to FedEx Ground for transportation inextra-provincial or intra-provincial commerce (Canada) orin interstate or intrastate commerce (U.S.) must: (i) befiled in writing or online through fedex.ca; (ii) include orrefer to the FedEx Ground Pick-Up Record (indicating theC.O.D. amount for the package for C.O.D. claims) and dateor other facts sufficient to identify the package involved;(iii) be accompanied by a copy of the original invoice or, ifno invoice was issued, other certified documents whichprove the value of the property and/or extent of the lossor damage; (iv) assert FedEx Ground’s liability for thealleged loss or damage; and (v) make a claim for thepayment of a specified or determinable amount of money.Always refer to your tracking I.D. number. This will speedthe investigation and processing of your claim. Failure toinclude sufficient documentation will delay the processingof a claim. A request for proof of delivery does notconstitute the filing of a claim.

2. Bad order reports, appraisal reports of damage,notations of exceptions on delivery records, or otherdocuments, inspection reports issued by FedEx Groundinspectors or inspection agencies, requests for proof ofdelivery and tracer or inspection requests standing aloneare not sufficient to comply with these claim filingrequirements.

3. Shippers may not deduct the amounts of pendingclaims, including a C.O.D. claim, from any transportationcharges owed to FedEx Ground.

4. FedEx Ground’s shipment status information is notintended or permitted to be used by shipper to file claims.(See section (c) under “Proof of Delivery”)

5. FedEx Ground will not pay a claim for an uncertainamount, such as “$100 more or less.” FedEx Ground willnot pay a claim for loss or damage to property unless allapplicable transportation charges have been paid.

6. FAILURE TO COMPLY WITH ANY OF THE ABOVECONDITIONS MAY RESULT IN THE DENIAL OF A CLAIM.

In no event shall FedEx Ground be liable for any special,incidental or consequential damages, including, withoutlimitation, loss of profits or income, whether or not FedEx


damaged property until FedEx Ground has completed theprocessing of the shipper’s claim. FedEx Ground shall notbe liable for any special, incidental or consequentialdamages.

2. Concealed DamageWhenever property is delivered by FedEx Ground anddamage or loss is subsequently discovered by theconsignee, inspection may be made by FedEx Ground aspromptly as practicable after receipt of request fromconsignee or shipper. FedEx Ground reserves the right toinspect a damaged shipment on customer premises aswell as the right to retrieve the damaged shipment forinspection at a local FedEx® facility. All of the originalshipping cartons, packing and contents must be availablefor our inspection and retained until the claim isconcluded. Inspection will include examination of thedamaged property, the shipping container and its packingand any other action necessary to establish all the facts.

If a shortage is involved, FedEx Ground will compare thecontents of the package with the invoice and conduct anyother type of investigation necessary to establish that aloss has occurred. Shipper and consignee must cooperatefully with FedEx Ground to assist in the inspection. Awritten record of FedEx Ground’s findings will be madeand a copy given to the shipper for claim support. Anyinspection report issued will be incorporated into theclaim file.

3. In the event FedEx Ground does not conduct aninspection, the consignee must make the inspection andrecord all information pertinent to the cause. Consignee’sinspection, in such case, will be considered as FedExGround’s inspection, and will not jeopardize any recoverydue the shipper based on the facts contained in thereport.

FEDEX GROUND’S LIABILITY FOR LOSS OR DAMAGE TOPACKAGE CONTENTS, INCLUDING, WITHOUTLIMITATION, TO USED ELECTRONIC OR COMPUTEREQUIPMENT, SHALL BE LIMITED TO $100, UNLESS AHIGHER VALUE IS DECLARED ON THE FEDEX GROUNDPICK-UP RECORD AND THE APPLICABLE CHARGES AREPAID. EVEN IF SHIPPER DECLARES A HIGHER VALUE FORA SHIPMENT, FEDEX GROUND’S LIABILITY FOR LOSS ORDAMAGE TO A SHIPMENT IS LIMITED TO THE LESSER OFTHE AMOUNT OF ITS REPAIR COST, ITS DEPRECIATEDVALUE, OR ITS REPLACEMENT COST. In those instanceswhere the shipper declares a value in excess of $100,FedEx Ground’s liability shall be determined by the mostrecent edition of the Orion Blue Book series applicable tothe specific item lost or damaged or the declared value,whichever is lower, but in no event will liability exceedthe declared value. Where the Orion Blue Book value ispayable in U.S. funds, the amount payable will beconverted to Canadian dollars, using the daily Bank ofCanada conversion rate corresponding to the pickup dateof the shipment.

charges have been paid, and the original invoice or, if noinvoice was issued, other certified documents whichprove the value of the property and/or extent of loss ordamage. Such documents may include estimates orinvoices for repair, expense statements, appraisals orother certified documents. The documents must beverifiable to our satisfaction. Where the property involvedin a claim has not been invoiced to the consignee, orwhere an invoice does not show price or value, or wherethe property involved has not been sold, or where theproperty has been transferred at bookkeeping values only,FedEx Ground® will, before voluntarily paying a claimthereon, require the claimant to establish the destinationvalue of the quantity shipped, transported, or involved,and to certify the correctness of the valuation in writing.

3. When a claim for loss of an entire package or an entireshipment cannot otherwise be authenticated uponinvestigation, FedEx Ground will obtain from theconsignee of the shipment involved a certified statementin writing that the property for which the claim is filed hasnot been received from any other source.

4. In the event that the shipper and the recipient haverefused a package, the property shall thereupon pass toFedEx Ground. FedEx Ground will not honour a claim foran abandoned package.

(e) Disposition of ClaimsFedEx Ground will, after receiving a written claim for lossor damage to property transported, either pay actual ordeclared value for the property, whichever is lower, ordecline the claim, or make a firm compromise settlementoffer, in writing to the claimant (unless specialarrangements have been made) within one hundredtwenty (120) days after receipt of the claim by FedExGround. If a claim cannot be processed and disposed ofwithin one hundred twenty (120) days after the receiptthereof, FedEx Ground will advise the claimant in writingof the status of the claim and the reason for the delay inmaking final disposition.

(f) Damaged Property1. FedEx Ground Discovered DamageWhenever property is damaged by FedEx Ground in thecourse of transportation and the damage is discovered byFedEx Ground prior to delivery, FedEx Ground will either:

i. return the damaged property to the shipper and offer topay for the damage (if determined to be liable), not toexceed the actual or declared value of the property,whichever is lower.

ii. remove any damaged property and ship the balance ofundamaged merchandise. If damaged property is returnedto the shipper, FedEx Ground will, at the shipper’s request,pay the full actual or declared value of the damagedproperty, whichever is lower, and title to the property shallthereupon pass to FedEx Ground. If the shipper makessuch a request for payment, the shipper must hold the


FedEx Ground to accept post-dated cheques as a C.O.D.payment. FedEx Ground does not accept post-datedcheques as a C.O.D. payment for shipments to the U.S..The shipper must clearly print and highlight the shipper’srequest to accept post-dated cheques on the C.O.D. labelattached to the package. If the shipper uses an electronicshipping solution to process the package, the shippermust use the “Any Payment Type” service code. FedExGround accepts post-dated cheques at the shipper’srequest only; FedEx Ground will not accept a post-datedcheque from the package’s recipient as a C.O.D. paymentunless so requested by the shipper. FedEx Ground will notaccept post-dated cheques dated more than ninety (90)days after the delivery date, and FedEx Ground will notaccept more than three (3) post-dated cheques per C.O.D.package.

6. When the Guaranteed Funds C.O.D. bar-code label isused by the shipper, FedEx Ground reserves the right toaccept a certified cheque, money order, cashier’s cheque,or other similar instrument issued by or on behalf of theconsignee.

7. All cheques (including cashier’s cheques, certifiedcheques and post-dated cheques) and money orderstendered in payment of C.O.D. packages will be acceptedby FedEx Ground at shipper’s risk including, but not limitedto, the risk of nonpayment and forgery, and FedEx Groundshall not be liable upon any such instrument.

8. An additional charge will be assessed for each requestfor C.O.D. service to be performed, whether or not FedExGround is able to collect as requested.

9. FedEx Ground will remit C.O.D. collection to the shipperwithin ten (10) days from date of collection. Performanceof the C.O.D. service will not constitute FedEx Ground asthe shipper’s agent for any purpose, including, but notlimited to, completion of the sale of the goods by theshipper to the recipient.

Counter ServiceCounter service is provided at all Fedex Kinko’sTM Officeand Print Centre, FedEx World Service Center® and selectFedEx Authorized ShipCentre® (FASC) locations. FASClocations are independently owned and operatedbusinesses and are not agents of FedEx Ground. The ratesfor packages shipped through a FASC may vary fromFedEx Ground’s base rates. The FASC’s bar code mustappear as the shipper’s bar code for all shipments paid forat an FASC. Any inquiries regarding shipments paid for atan FASC must be directed to the FASC. FedEx Groundassumes no liability, other than to the FASC, for lost,damaged or delayed shipments paid for at an FASC.Please contact the FASC representative for informationregarding rates and services and the terms and conditionsof carriage.

Notwithstanding anything herein, services and rates forpackages dropped off at Fedex Kinko’s Office and Print

(g) Spotted Trailers Shipper agrees to load any trailers spotted at its facilitieswith two hundred twenty-five (225) or more packages pertrailer within forty-eight (48) hours after being spotted.Shipper agrees not to file claims on any package shortagefor spotted trailers. FedEx Ground® agrees to notifyshipper of any package shortages within one hundredtwenty (120) hours after the shipper’s packages aretransmitted to FedEx Ground. Notification to shipper shallinclude date of pickup and the number of packages shortof the total entered by shipper on the FedEx Ground Pick-Up Record or provided by shipper on a computer-generated manifest. Shipper agrees not to file claims inconnection with any package shortages reported by FedExGround to shipper.

Collect on Delivery (C.O.D.) Service1. To request C.O.D. service, shipper must prepare andattach to each C.O.D. package a C.O.D. label showing theamount to be collected. Shipper must also enter theamount to be collected on the FedEx Ground Pick-UpRecord in the space provided for such purpose. Theamount to be collected must be specified in Canadiandollars. The entry of a C.O.D. amount on the FedEx GroundPick-Up Record is not a declaration of value for thepackage. If the shipper does not also declare the value ofthe package, FedEx Ground’s liability for loss of or damageto the package shall be limited to the loss or damageactually sustained by the shipper or $100, whichever islower.

2. The shipper is required to affix the appropriate C.O.D.bar-code label to the package to designate the paymentoption. The C.O.D. bar-code label allows FedEx Ground orits agent, representative or contractor to collect any typeof C.O.D. payment. The Guaranteed Funds C.O.D. bar-codelabel allows FedEx Ground or its agent, representative orcontractor to collect only guaranteed funds as a C.O.D.payment, including certified cheque, money order, or acashier’s cheque. The Currency C.O.D. bar-code labelallows FedEx Ground or its agent, representative orcontractor to collect only currency. FedEx Ground will notaccept currency in excess of $1,000 in payment for theC.O.D. amount associated with any one package delivered.

3. For each C.O.D. package, FedEx Ground will collect theamount shown on the C.O.D. label attached to thepackage, not to exceed $25,000 per package, includingfreight charges. If collection cannot be made, FedExGround will return the C.O.D. package to the shipper.

4. FedEx Ground reserves the right to chargesupplemental fees, in addition to the C.O.D. fee posted atfedex.ca and published in the FedEx Ground Rates, forC.O.D. deliveries to selected areas where the delivery ispaid for by cash.

5. When the C.O.D. bar-code label is used by the shipperfor shipments within Canada, the shipper may request


paid as provided in the current FedEx ServiceGuide.

(b) The declared value (or carriage value) of anyshipment (subject to the maximum amountsspecified below) represents FedEx Ground’smaximum liability in connection with a shipment,including, but not limited to, any loss, damage,delay, mis-delivery, nondelivery, misinformation,any failure to provide information, or mis-delivery ofinformation. Exposure to and risk of any loss inexcess of the declared value is either assumed bythe shipper or transferred by the shipper to aninsurance carrier through the purchase of aninsurance policy. The shipper should contact aninsurance agent or broker if insurance coverage isdesired. FEDEX GROUND DOES NOT PROVIDEINSURANCE COVERAGE OF ANY KIND.

(c) In cases where the shipper declares or agrees inwriting that the property being shipped has a valueexceeding $100 per package or article not enclosed in apackage, an additional charge for each $100 or fractionthereof of valuation in excess of the $100 valuation willbe assessed up to a maximum declared value of $50,000per package.

(d) Packages (including freight shipments) containing all orpart of the following items are limited to a maximumdeclared value of $1,000:

i. Artwork, including any work created or developed by theapplication of skill, taste or creative talent for sale,display or collection. This includes, but is not limited to,items (and their parts) such as paintings, drawings, vasestapestries, limited-edition prints, fine art, sculpture,collector’s items, and customized or personalized musicalinstruments.

ii. Film, photographic images, including photographicnegatives, photographic chromes, photographic slides.

iii. Any commodity that by its inherent nature isparticularly susceptible to damage, or the market value ofwhich is particularly variable or difficult to ascertain.

iv. Antiques, or any commodity that exhibits the style orfashion of a past era and whose history, age or raritycontributes to its value. These items include, but are notlimited to, furniture, tableware, glassware, and collectorsitems such as coins, stamps, sports cards souvenirs andmemorabilia. (Collectors coins and stamps may not beshipped.)

v. Glassware, including, but not limited to, signs, mirrors,ceramics, porcelains, china, crystal, glass, framed glassand any other commodity with similarly fragile qualities.

vi. Plasma screens.

vii. Jewellery, including, but not limited to, costumejewellery, watches and their parts, mount gems or stones

Centre, FedEx World Service Center® and FASC locationsusing the shipper’s FedEx Ground® account number or barcode shall be as stated in the shipper’s FedEx GroundService Agreement or FedEx Ground Pricing Addendum, if any, and the incorporated documents.

Credit Terms(a) FedEx Ground does not provide individual consumercredit privileges.

(b) FedEx Ground may extend credit to shippers who, inthe sole judgment of FedEx Ground, are creditworthy.

(c) As a condition of extending credit privileges tobusiness customers, FedEx Ground reserves the right torequire business customers to provide current financialinformation, agree to bank draft arrangements forpayment on account, provide a security deposit or providea bank letter of credit.

(d) The invoice date begins the credit term cycle, andpayment is due within fifteen (15) days from the invoicedate. Failure to keep your FedEx® account current willresult in termination of your FedEx Ground service.

(e) IF THE ACCOUNT NUMBER TO BE BILLED IS NOT INGOOD CREDIT STANDING, THE PACKAGE MAY BE HELDOR STOPPED IN TRANSIT UNTIL YOU MAKEALTERNATIVE PAYMENT ARRANGEMENTS.

(f) The shipper, and any other party who is liable forpayment, is responsible for all reasonable costs incurredby FedEx Ground in obtaining or attempting to obtainpayment for services rendered by FedEx Ground. Suchcosts include, but are not limited to, lawyers’ fees,collection agency fees, interest and court costs.

(g) Credit privileges will not be restored until you havepaid all past-due balances in full and all costs, fees andexpenses incurred by FedEx Ground in collecting orattempting to collect such balances. FedEx Ground mayrequire establishment of EFT as a prerequisite to creditrestoration. FedEx Ground may decline to restore creditprivileges even if all costs, fees and expenses are paid.

(h) Customers requesting the reinstatement of their FedExGround service must call 1.800.GoFedEx 1.800.463.3339and ask for the Credit Department.

(i) At our sole discretion, FedEx Ground may applypayments made on your account to any unpaid invoiceissued on your account.

(j) Shippers may not deduct the amounts of pendingclaims from any transportation charges owed to FedExGround.

Declared Value and Limits of Liability(Not Insurance Coverage)(a) FedEx Ground’s liability with regard to anypackage is limited to $100 unless a higher value isdeclared at time of tender, and a greater charge is


Customers who fail to apply the dimensional-weightcalculation to a package may be assessed dimensional-weight charges from FedEx®.

FedEx Ground® reserves the right to modify or amend theDimensional Weight standard without notice.

Drop-Off ShipmentsA drop-off shipment is a shipment dropped off by theshipper at a FedEx Kinko’sTM Office and Print Centre, FedExWorld Service Center® or a designated FedEx AuthorizedShipCentre® as available. Only shippers who have enrolledas drop-off discount customers will qualify for discounts.Drop-off discount customers are not eligible for pickupservice. Customers not enrolled in the drop-off programwho drop off their shipments at a FedEx Kinko’s Officeand Print Centre, FedEx World Service Center or adesignated FedEx Authorized ShipCentre may incur apickup fee.

Fuel SurchargeFedEx Ground reserves the right to assess fuel and othersurcharges on shipments without notice. The amount andduration of any such surcharges will be determined at oursole discretion. By tendering your shipment to FedExGround, the shipper agrees to pay the surcharges, asdetermined by FedEx Ground.

Inspection of ShipmentsWithout notice, FedEx Ground may, at our sole discretion,open and inspect any package and its contents tenderedto us for transport. Customs authorities, or othergovernmental authorities, may also open and inspect apackage and its contents at any time.

Liabilities Not AssumedFEDEX GROUND WILL NOT BE LIABLE FOR ANYDAMAGES, WHETHER DIRECT, INCIDENTAL,SPECIAL, OR CONSEQUENTIAL (INCLUDING, BUTNOT LIMITED TO, LOSS OF INCOME OR PROFITS),IN EXCESS OF THE DECLARED VALUE OF ASHIPMENT, WHETHER OR NOT FEDEX GROUNDKNEW OR SHOULD HAVE KNOWN THAT SUCHDAMAGES MIGHT BE INCURRED.

The maximum amount a shipper may declare is $50,000.Even if the shipper declares a value, the liability of FedExGround is limited to the lesser of the amount of any lossor damage sustained by the shipper or the declared value.

Except such as may result from FedEx Ground’s solenegligence, FedEx Ground will not be liable for, nor shallany adjustment, refund or credit of any kind be given for,any loss, damage, delay, mis-delivery, nondelivery, misinformation, or failure to provide information causedby or resulting in whole or in part from:

(a) The act, default or omission of any person or entity,other than FedEx Ground, including those of any local,provincial or federal government entity.

(precious or semiprecious), industrial diamonds, andjewellery made of precious metals.

viii. Furs, including, but not limited to, fur clothing, fur-trimmed clothing and fur pelts.

ix. Precious metals, including, but not limited to, gold andsilver bullion or dust, precipitates or platinum (except asan integral part of electronic machinery).

x. Stocks, bonds, cash letters or cash equivalents,including, but not limited to, postage stamps (notcollectible), traveler’s cheques, lottery tickets, moneyorders, gift cards and gift certificates, prepaid callingcards (excluding those that require a code for activation),bond coupons, and bearer bonds.

xi. Guitars and other musical instruments that are morethan 20 years old.

(e) Our liability for loss or damage to used electronic orcomputer equipment shall be limited to $100, unless ahigher value is declared on the FedEx Ground Pick-UpRecord and the applicable charges are paid. In thoseinstances where the shipper declares a value in excess of$100, our liability shall be determined by the most recentedition of the Orion Blue Book Series applicable to thespecific item lost or damaged or the declared valuewhichever is lower, but in no event will liability exceedthe declared value.

(f) Any effort to declare a value in excess of themaximums allowed in the FedEx Service Guide is null andvoid. Our acceptance for carriage of any package bearinga declared value in excess of the allowed maximums doesnot constitute a waiver of any provision of the FedExService Guide as to such package.

(g) Regardless of the declared value of a package, ourliability for loss, damage, delay, mis-delivery, nondelivery,misinformation, any failure to provide information, or mis-delivery of information, will not exceed its repair cost, itsdepreciated value or its replacement cost, whichever isless.

Dimensional Weight (Volumetric Weight)Transportation charges may be assessed based ondimensional weight, which is a volumetric standard.Dimensional-weight pricing is applicable on a per-packagebasis. Dimensional weight is calculated by multiplyinglength by width by height of each package. If the total is 3 cubic feet (5,184 cubic inches or 84,951 cubiccentimetres) or larger, divide by 166 (if multiplied ininches) or by 6,000 (if multiplied in centimeters). (If the total is less than 5,184 cubic inches or 84,951 cubiccentimetres, dimensional weight does not apply). See theDimensional Weight description in the FedEx Ground RateGuide for additional details. If the dimensional weightexceeds the actual weight, charges based on thedimensional weight will be assessed.


approved by FedEx Ground prior to shipment where suchprior approval is recommended or required herein.

(j) Damages indicated by any shockwatch, tiltmetre ortemperature gauge.

(k) The shipment of fluorescent tubes, neon lighting, neonsigns, X-ray tubes, laser tubes, light bulbs, quartz crystal,quartz lamps, glass tubes such as those used forspecimens, and glass containers such as those used inlaboratory test environments.

(l) The shipment of scale models (including, but notlimited to, architectural models, doll houses, etc.).

(m) The shipper’s failure to provide a valid FedEx Groundaccount number in good credit standing in the billinginstructions on shipping documentation.

(n) FedEx Ground’s failure to notify the shipper of anydelay, loss or damage in connection with the shipper’sshipment or any inaccuracy in such notice.

(o) Damage to briefcases, luggage, garment bags,aluminum cases, plastic cases, or other items whoseouter finish might be damaged by adhesive labels, soilingor markings.

(p) Damage to any computers or any components thereofwhen shipped in packaging other than the originalmanufacturer’s packaging (if it is undamaged and in good,rigid condition) and laptop computers. See the “Packagingand Marking” section for additional requirements.

(q) Damage to, or the total or partial loss of, shipments ofprohibited items.

(r) The shipment of perishable commodities. FedEx Grounddoes not provide a protective service for the transportationof perishable commodities or commodities requiringprotection from heat or cold. Such commodities will beaccepted for transportation solely at the shipper’s risk fordamage caused by the exposure to heat or cold. Shipperagrees to file no claims with respect to perishable items.

(s) Shipments containing repaired, remanufactured orrefurbished goods.

(t) If a shipment is refused by the recipient, leaks, or isdamaged, the shipment will be returned to the sender ifpossible. If the sender refuses to accept the returnedshipment or it cannot by returned because of leakage, ordamage due to faulty packaging, the shipper isresponsible for and will reimburse FedEx Ground for allcosts and fees of any type connected with the legaldisposal of the shipment, and all costs and fees of anytype connected with cleanup of any spill or leakage.

(u) FedEx Ground will not be liable for any package whereFedEx Ground’s records do not reflect that the customertendered the package to FedEx Ground. For shipmentsentered into a FedEx® self invoicing system, or any otherelectronic shipping solution used to ship a package, the

(b) The nature of the shipment, including any defect,characteristic or inherent vice of the shipment or anydifference in weights of commodities caused by naturalshrinkage.

(c) The shipper, owner or consignee’s violation of any ofthe FedEx Ground Terms and Conditions, as amended fromtime to time, including, but not limited to, improper orinsufficient packing, securing, marking or addressing ofshipments, or use of an account number not in good creditstanding, or the shipper, owner or consignee’s violation ofany applicable international treaty, law, governmentalregulation, order or requirement.

(d) Events that FedEx Ground® cannot control, including,but not limited to, acts of God, perils of the air, publicenemies, criminal acts of any person(s) or entitiesincluding, but not limited to, acts of terrorism, acts oromissions of Customs, health or other public authoritiesacting with actual or apparent authority, authority of law,local disputes, civil commotions, hazards incident to astate of war, local or national weather conditions (asdetermined solely by FedEx Ground), mechanical delays,national or local disruptions in ground transportationnetworks (as determined solely by FedEx Ground), strikesor anticipated strikes (of any entity, including, but notlimited to, other carriers, vendors or suppliers),quarantine, natural disasters (earthquakes, floods andhurricanes are examples of natural disasters), conditionsthat present a danger to FedEx Ground personnel, anddisruption or failure of communication and informationsystems (including, but not limited to, FedEx Groundsystems).

(e) Acts or omissions of any person or entity other thanFedEx Ground, including FedEx Ground’s compliance withverbal or written delivery instructions from the sender,recipient or persons claiming to represent the shipper orrecipient.

(f) Loss of or damage to articles packed and sealed inpackages by the sender or by person(s) acting at sender’sdirection, provided the seal is unbroken at the time ofdelivery, the package retains its basic integrity, andreceipt of shipment by the recipient without writtennotice of damage on the delivery record.

(g) Erasure of data from, or the loss or irretrievability ofdata stored on, magnetic tapes, files or other storagemedia, or erasure or damage of photographic images orsoundtracks from exposed film.

(h) FedEx Ground’s inability to provide a copy of thedelivery record or a copy of the signature obtained atdelivery.

(i) FedEx Ground’s failure to honour “package orientation”graphics (e.g., “UP” arrows, “THIS END UP” markings),“fragile” labels or other special instructions not explicitlyprovided for in the FedEx Ground Terms and Conditions onpackaging, or damage to shipments not in packaging


Service Guide, such as (but not limited to) declared-valuecharges, special handling fees, collection on delivery(C.O.D.) charges, surcharges, duties, taxes, clearance entryfees and any other fees related to customs clearance.

2. FedEx Ground may, in its sole discretion, refuse tohonour a claim where the request for guarantee credit is made by, or the information utilized to determine thestatus of the package is determined by, a third party other than the payor of the charges.

3. This FedEx Money-Back Guarantee applies to domesticdeliveries to business addresses within Canada and tointernational shipments when FedEx Ground arranges forcustoms clearance.

4. When packages are tendered to an interline cartageagent, this FedEx Ground Money-Back Guarantee onlyapplies to the portion of transportation provided directly byFedEx Ground.

5. Packages tendered for delivery on holidays that arebusiness days for FedEx Ground will be scheduled fordelivery on that day if the recipient business is open.However, if the recipient business is known by FedExGround to be closed due to the holiday, the packages willbe scheduled for delivery on the next business day therecipient is open, but this FedEx Ground Money-BackGuarantee will not apply.

6. See “B. Customs Clearance” in the “InternationalService Conditions” section for additional restrictions onthe FedEx Money-Back Guarantee applicable to FedExInternational GroundTM shipments.

7. Where customs or other regulatory clearances aredelayed, the FedEx Ground scheduled delivery day for theapplicable shipment may be modified by adding onebusiness day for each day (or portion thereof) that suchclearances are delayed.

Exceptions:FedEx Ground will not be obligated to refund or credit yourtransportation charges, surcharges or premium servicecharge if:

1. We provide you with proof of timely delivery, consistingof the date and time of delivery and, if applicable, thename of the person who signed for the shipment, orservice-exception information reflecting that the failure todeliver timely resulted from circumstances described underthe “Liabilities Not Assumed” section.

2. The service failure resulted, in whole or in part, from any of the circumstances described under the “Liabilities NotAssumed” section.

3. The shipper did not properly label the package inaccordance with the FedEx Service Guide, including,without limitation, affixing the correct business name,contact name (for FedEx Ground packages), deliveryaddress (number, street, city, province, and a postal code)

shipper is responsible for deleting any shipments enteredinto such system but not tendered to FedEx Ground®.

(v) Delays caused by customs clearance procedures orthose of other regulatory agencies, including delayscaused by incorrect, incomplete, inaccurate or missingcustoms documentation, or by adherence to FedEx Groundpolicies regarding the payment of duties and taxes.

(w) FedEx Ground’s failure or inability to attempt tocontact the sender or recipient concerning an incompleteor inaccurate address, incorrect, incomplete, inaccurate ormissing documentation, payment of duties and taxesnecessary to release a shipment, or an incomplete orincorrect customs broker’s address.

Method of PaymentThere are three recommended forms of payment: cheque,credit card (MasterCard, Visa, American Express, DinersClub) and charge to a valid FedEx® account number ingood standing. If a customer elects to “Bill Sender”, “BillRecipient” or “Bill Third Party” and (1) fails to include anaccount number; or (2) indicates an incorrect accountnumber, FedEx Ground will charge a special handling feeto defray the extra expense of billing such items. Paymentby cash is available only at designated locations. Paymentby EFT is available only by prior written agreement. Ifpayment is by cheque, the cheque must contain thepayor’s name, address, telephone number, driver’s licenseand credit card number of any of the major credit cardsaccepted by FedEx Ground.

FedEx Money-Back GuaranteeFedEx Ground offers a money-back guarantee for ourservices. This guarantee can be suspended, modified orrevoked at our sole discretion without prior notice to you.

FedEx Ground Money-Back Guarantee:The money-back guarantee is your exclusive remedy inthe event of a service failure for the recovery of all or anyportion of the FedEx charges for a shipment. If the money-back guarantee is suspended, there is no remedy orrecovery of charges for a service failure. There are nodelivery commitments for shipments on which the money-back guarantee is suspended.

At our option, we will, upon request, either refund orcredit your transportation charges in the event of aservice failure (which means if FedEx Ground does notdeliver the shipper’s standard FedEx Ground and FedExGround® Multiweight package(s) by the end of thescheduled delivery day).

Limitations. The following limitations apply:1. A credit or refund under this FedEx Money-BackGuarantee will be applied only to the transportationcharges for the shipment giving rise to the credit.(Transportation charges means the amounts assessed formovement of a shipment and does not include any otherfees or charges that may be assessed under the FedEx


4. A partial payment against an invoice is not considered a request for invoice adjustment or notice of a refundrequest. A notification of the reason for an unpaid chargewith your payment is not considered a request for aninvoice adjustment or notice of a refund request if thereason relates to a service failure.

The principal terms, conditions and exceptions related tothis FedEx Money-Back Guarantee are summarized above.The shipper is directed to fedex.ca for any changes tothese terms, conditions and exceptions.

In addition to the conditions noted above:• Any applicable refunds or credits will be refunded orcredited only to the payor of the charges associated withthe shipment.• Additional exclusions and limitations relating to theFedEx Money-Back Guarantee apply. Please contact theInvoice Adjustments Group at 1.800.GoFedEx1.800.463.3339 for more information.

Package Restrictions (Size and Weight)(a) FedEx Ground will accept for transport packages thatweigh up to the maximum package weight published inthe FedEx Service Guide in effect at the time of shipmentand that measure up to 165 inches (419 cm) in combinedlength and girth.

MEASUREMENT OF LENGTH AND GIRTH:

1. Regular-Shaped Packages:Length: Measurement of the longest side.Girth: Measurement of the distances around the packageat its thickest part, at a right angle to the length. The totalof these two measurements is the combined length andgirth.

2. Irregular-Shaped Packages and Regular-Shaped ArticlesWith Hollow or Open Spaces: To measure combinedlength and girth, assume the package or article to beenclosed in a six-sided, rectangular container, and thendetermine the combined length and girth as for regular-shaped packages.

The maximum package weight must not exceed 150 lbs. (68 kg), except in Newfoundland and Labrador andNunavut, the Yukon and the Northwest Territories, wherethe weight of the package must not exceed 70 lbs. (32 kg).

(b) Charge for Unauthorized Packages. In addition to otherrates and charges specified in the FedEx Ground Termsand Conditions, additional charges* will be assessed forthe following conditions:

• Any package measuring more than 108” (274 cm) inlength**

• Any package measuring more than 165” (419 cm) inlength and girth combined**

• Any package weighing more than 150 lbs. (68kg)**

and correctly placing the customer-specific FedEx Ground®

bar-code label on the package. For FedEx Groundpackages, the shipper must correctly address the packageto a business address and not to a residence.

4. The shipper did not timely and accurately transmit allelectronic package-level data required, including, but notlimited to, any electronic package-level data necessary forpackage sorting by FedEx Ground to the extent required bythe shipper’s agreement with FedEx Ground.

5. The package was not picked up by FedEx Ground at theshipper’s location or at a FedEx Kinko’sTM Office and PrintCentre, FedEx World Service Center® or FedEx AuthorizedShipCentre® location before the location’s regularscheduled pickup time.

6. The package was tendered for transportation during thefourteen (14) calendar days before Christmas.

7. The shipment contained special instructions, including,but not limited to, FedEx Ground® Call Tag Service andFedEx Ground Direct Signature Required.

8. There was an unexpected large release of packagesfrom your shipping location.

9. A charge for additional handling or address correctionapplied; see FedEx Ground Rates for details.

10. The package was deemed by FedEx Ground to beunauthorized.

11. The shipment was undeliverable or returned.

12. The delay in delivery was caused by adherence toFedEx Ground’s policies regarding the payment of dutiesand taxes prior to customs clearance or at delivery.

Refund or Credit Requests:To qualify for a refund or credit due to a service failure, you must notify us of the service failure and request arefund or credit in compliance with the conditions listedbelow. If you do not comply with these conditions, you arenot entitled to receive a refund or credit and cannotrecover compensation for a service failure in any lawsuit.

1. You may request a refund or credit due to a servicefailure by submitting your request for an invoiceadjustment via the FedEx Ground telephone invoiceadjustment system by calling 1.800.Go.FedEx1.800.463.3339 or by completing the applicable FedExMoney-Back Guarantee request form at fedex.ca (the“FedEx Ground® Approved Channels”).

2. Your notification of a service failure must include yourFedEx tracking number and invoice number, if applicable.

3. All requests for a refund or credit must be received viaone of the FedEx Ground Approved Channels withinfifteen (15) calendar days of the invoice date or withinfifteen (15) calendar days from the ship date if payment ismade by credit card or in advance by cash, cheque ormoney order.


postal/zip code is crucial to the efficient movement of thepackage through the FedEx Ground system. Addresslabels should be placed on both sides of each packagewith an additional label enclosed inside.

2. New corrugated boxes in good, rigid condition andlarge enough to allow cushioning of contents on the top,bottom and sides should be used. Items that cannot bepacked into cartons (auto tail pipes, mufflers, tires, rims,etc.) should have all sharp edges and protrusions wrappedand the address label secured by pressure-sensitive tapewrapped completely around the object. Briefcases,luggage, garment bags, aluminum cases, plastic cases,computer cartons or similar types of items whose outerfinish might be damaged by adhesive labels, soiling,marking or other types of surface damage that is normalwith ordinary care in handling should be placed in aprotective container for shipment. Items with casters,wheels or rollers must have them removed or packaged toprevent damage.

3. Packaging for all fragile articles (including, but notlimited to, electronic and electrical devices, scientifictesting equipment, fragile glass, crystal, porcelain, orchina) should be pre-approved by FedEx Ground prior toshipping. FedEx Ground assumes no liability for suchshipments. FedEx Ground customers may submit theirpackaging to the FedEx Test Lab for evaluation prior toshipping. For information on how to submit yourpackaging for evaluation, contact your FedEx accountexecutive.

4. At its sole discretion, FedEx Ground may require ashipper of packages classified as Oversize, as defined in“Package Restrictions” above and in the FedEx GroundRates, to submit a representative sampling of theOversize packaging for inspection and testing. Thepackage sample must pass FedEx’s pre-shipment testprocedures. If the shipper fails to comply with FedExGround’s request to inspect and test Oversize packagingor the sampling fails FedEx testing, FedEx Ground will notbe liable for any damage to shipper’s Oversize packages.

Special test procedures are required for

• Elongated packages, such as blinds

• Flat packages, such as picture frames

• Liquids

• Clothing and lampshades

FedEx Ground customers may contact FedEx PackagingDesign and Development at 1.800.633.7019 prior toshipping for helpful packaging and shipping information.

PharmaceuticalsShipments of pharmaceuticals will only be accepted whentendered in accordance with applicable local, provincialand international laws. The shipper is responsible forcompliance with all applicable laws.

• Any package that shifts or expands during transit,causing package dimensions to exceed limitations**

*Please refer to the FedEx Ground Rates or see yourFedEx® account executive for more information.

**Note: These packages will be deemed by FedExGround® to be unauthorized, may be refused or returned tothe shipper and will be delivered solely at the option ofFedEx Ground.

(c) Additional Package Charges. FedEx Ground reservesthe right to assess additional charges for packages thatrequire special handling, including, but not limited to, thefollowing:

• Any package not fully encased in an outside shippingcontainer, any package encased in an outside shippingcontainer made of metal or wood (excluding cans andpails). Examples include tires, wooden crates, trailerhitches and shovels. (Fabric or carpet rolls wrapped inplastic are considered “fully encased” and will not besubject to additional handling charges).

• Any package exceeding 60” (152 cm) but not exceeding108” (274 cm) in length.

• Any package weighing 150 lbs. (68 kg) or less andmeasuring greater than 130” (330 cm) in combined lengthand girth — i.e. an “Oversize” (“OS3”) package. (An additional oversize charge will be assessed on anypackage measuring greater than 130” (330 cm) incombined length and girth).

Packaging and MarkingSkid ShipmentsSkids with multiple packages will be broken down.Therefore, ensure that packages are individually labelled.Skids will not be returned to the shipper unless specificadvance arrangements are made. Please contact FedEx®

Customer Service at 1.800.GoFedEx 1.800.463.3339 toverify skid pickups for your area, as not all geographicareas can be accommodated. Single items strapped to askid are not permitted.

Wood FramingWood framing (such as used for corner supports orbracing) which is an integral part of a package isacceptable, but may be subject to additional handlingcharges. Please contact FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 for additional information.

1. All packages must be prepared and packed by thesender for safe transportation assuming ordinary care inhandling. Any articles susceptible to damage as a resultof any conditions which may be encountered in air orground transportation, such as changes in temperature oratmospheric pressure, must be adequately protected bysender. Each shipment must be legibly and durablymarked with the name, address, telephone number andpostal/zip code of both the shipper and recipient. The


if known, agrees to pay any costs incurred in its disposal.FedEx Ground does not customarily contact shippers tonotify them in advance of returning packages. No refundwill be provided for the original shipping charges.

ii. Direct Signature Required: If the FedEx Ground DirectSignature Required option was selected for a package,FedEx Ground will make three attempts to complete adelivery for no additional charge. The driver will not leavethe package behind without obtaining a signature norattempt an indirect delivery. If such attempts to deliverthe package and obtain a signature are unsuccessful, thepackage will be returned to the FedEx Ground terminaland held up to seven days while FedEx Ground attemptsto contact the recipient. If the recipient cannot becontacted and the package delivered, the package will be returned to the shipper in accordance with (i) above.

iii. FedEx Ground may, at its sole discretion, utilize apostal service or an interline cartage agent for deliveriesto remote rural areas. Packages tendered to a postalservice or interline cartage agent may result in additionaltransit days. Contact a FedEx® account executive for moreinformation.

iv. Drop-Ship Packages: For drop-ship packages, that is,those outbound prepaid packages dropped at FedExGround’s designated terminals or hubs, the charge for areturned package after three delivery attempts or for arefused package will be the transportation charge fromthe original drop point to the shipper’s facility. The shipperis responsible for all return duties and taxes.

(c) Residential Package SurchargeResidential packages destined to FedEx Ground’s specifiedrural postal code/zip codes incur an additional charge over the standard residential surcharge. Please see yourFedEx account executive for additional information orrefer to the FedEx Ground Rates for the ResidentialPackage Surcharge applicable at the time of shipment.Residential Package Surcharges are calculated on a perpackage basis.

(d) Rural SurchargesPackages destined to certain postal/zip codes incuradditional rural surcharges. Please see your FedExaccount executive for additional information or refer tothe FedEx Ground Rates for the applicable surcharge.Rural Surcharges are calculated on a per package basis.

(e) Refused ParcelsIf a shipment is refused by the consignee, or cannot bedelivered for any other reason, FedEx Ground will attemptto return the shipment to the shipper.

PrivacyBy sending or receiving a shipment, or being identified asthe Third Party for billing purposes, you consent to thecollection, use, or disclosure of personal informationabout you by FedEx for the following purposes:

Pickup and Delivery Service(a) Pickup ServiceCharges for pickup service shall apply in addition to therates set forth in the FedEx Service Guide in effect at thetime of shipment. Upon payment of the applicable pickupservice charge, FedEx Ground® will call at the premises ofqualified shippers, once each business day, to pick uppackages for delivery.

i. Alternate Address Pickup: An Alternate Address PickupFee will apply to pickup service at locations other than theshipping location associated with the FedEx Groundaccount number. Service times remain the same as thosecurrently offered by FedEx Ground for Next Day On Call.Cut-off times will be based on the local time of thealternate address pickup location. Regular pickupcustomers who use Alternate Address Pickup to replace aregularly scheduled pickup must cancel the regular pickup;otherwise, a charge will be incurred for both the regularand alternate pickup services. FedEx Ground standardbilling/payment options apply. Not available to “cashonly” customers. The FedEx Money-Back Guaranteeapplies as per the FedEx Ground Terms and Conditions.

(b) Delivery Service i. No Signature Specification: If the FedEx Ground DirectSignature Required option was NOT selected for apackage, FedEx Ground will make three attempts tocomplete a delivery for no additional charge. A notice thatdelivery has been attempted will be left at the recipient’saddress after the first, second and third attempts. Afterthe third delivery attempt, the package will be returned to the FedEx Ground terminal and held up to seven dayswhile FedEx Ground attempts to contact the recipient. If the recipient cannot be contacted and the packagedelivered, the package will be returned to shipper without additional charge, with the exception of a drop-ship package.

For business deliveries, the driver may, in his solediscretion, attempt an indirect delivery as any of suchthree delivery attempts. An “indirect delivery” is adelivery to a consignee other than the consignee namedon the address label. The recipient of the indirect deliverymust be a neighbour in close proximity to the actualconsignee, and must agree to sign for the package. The delivery driver must note the indirect delivery in hisdelivery scanner, and then leave a completed doorknockerat the actual consignee’s location detailing where thepackage was left.

For residential deliveries, the driver may, in his solediscretion, leave the package behind at a safe placewithout obtaining a signature or attempt an indirectdelivery as any of such three delivery attempts.

If a shipment cannot be delivered or returned or if theshipper or recipient cannot be contacted, the shipmentmay be transferred or disposed of by FedEx Ground in itssole discretion, with or without notice, and the shipper,


Aviation Administration (FAA) and/or Transport Canadaand Environment Canada

• Explosives, fireworks, flares, matches

• Firearms of any kind, ammunition, and gun parts

• Flammable goods

• Furs

• Hazardous materials, hazardous waste, including, butnot limited to, used hypodermic needles, syringes or othermedical wastes, and biohazards such as blood, urine,fluids and other noninfectious diagnostic specimens

• Human or animal remains, corpses, organs, embryos,body parts, or cremated or disinterred human remains

• Improperly packaged shipments

• Lottery tickets and gambling devices where prohibitedby federal/national, provincial, state or local law

• Packages that are wet, leaking or that emit an odour ofany kind

• Perishables, including, but not limited to, food,foodstuffs, beverages requiring refrigeration,pharmaceuticals

• Personal effects (i.e. household articles, householdfurnishings, and/or clothing, often associated with acustomer relocating from one residence to another)

• Plants, plant materials, seeds, including cut flowers

• Pornographic materials

• Shipments that may cause damage to, or delay of,equipment, personnel or other shipments

• Shipments that require FedEx Ground to obtain anyspecial license or permit for transportation, importation orexportation

• Tobacco, cigarettes, tobacco products

• Unaccompanied baggage

• Used gasoline tanks (filled or empty) or any usedgasoline-powered device or equipment with an integralfuel tank (full or empty). New, empty gasoline tanks orgasoline-powered devices are acceptable in originalunopened packaging

• Any articles which require a U.S. Department of Stateimport license or a Canadian Export Permit

• Any shipment moving under an A.T.A. carnet

Goods Prohibited by Law: No service shall be rendered byFedEx Ground in the transportation of any shipment whichis prohibited by law or regulations of any national,provincial, or local government in the origin or destinationcountries. No service shall be rendered in thetransportation of any hazardous materials/dangerousgoods that are subject to regulation by the U.S.

• To provide timely, reliable and value-added services to customers including intra-Canada and internationalshipping, shipment tracking, account management andbilling, global logistics, supply chain management,information management and technical support, e-commerce, and related services;

• To establish a customer relationship and tocommunicate with customers;

• To develop, implement, market, and manage servicesfor customers;

• To assist in law enforcement purposes, to collectunpaid debts, for credit reporting and rating purposes, and to protect the business interests of FedEx® and itscustomers;

• To manage and promote the business activities ofFedEx; and

• To meet requirements imposed by law.

In particular, with respect to a shipment, you consent tothe disclosure by FedEx of personal information about youto the shipper, the recipient and the party identified as theThird Party for billing purposes, as the case may be.

Prohibited ItemsThe following list summarizes items not accepted byFedEx Ground® for transport. This list is not all-inclusiveand is subject to change without notice. FedEx Groundreserves the right to open and inspect any packagetendered to it for transportation. FedEx Ground will refuseand return any shipment that is considered unsafe orunlawful to transport. Shipper agrees not to tender anypackages containing hazardous materials or dangerousgoods for shipment. Shipper agrees to declare on itsmanifest each package requiring additional handling.

The following items are prohibited from shipment withinCanada and to the U.S.:

• Alcoholic beverages

• Animals, such as birds, fish, reptiles, dead animals oranimals that have been mounted

• Articles of unusual value, such as priceless art,jewellery, collectibles, and antiques

• Cash, coins, currency, stamps, negotiable stocks, bonds,bank drafts, cash letters, and other negotiableinstruments equivalent to cash

• Common fireworks

• Containers of liquids with a volume exceeding 8 gallons (32 litres) or 70 lbs. (32 kg) in weight

• Cut flowers

• Dangerous Goods or Hazardous Materials: Corrosives,explosives, toxics, or other substances including OtherRegulated Materials (ORM-Ds) controlled by the Federal


liable for, nor will any adjustment, refund or credit of anykind be made, for any discrepancy in any rate or servicequotation made prior to the shipment and the rates andother charges for which you are ultimately invoiced byFedEx Ground.

The FedEx Ground base rates will be as published in theFedEx Service Guide at fedex.ca in effect at the time ofshipment. For all rates, the shipper will need to providethe weight of the package. Fractions of a pound orkilogram shall be raised to the next full pound or kilogramin determining the weight of the package. Visit fedex.cafor rate and transit information. For internationalshipments where shipper designates a specific broker,rates do not include brokerage fees, duties, or taxeswhere applicable. For international shipments where theshipper accepts Brokerage-Inclusive Service, rates mayinclude a clearance entry fee as a separate line item, butwill not include duties, taxes or ancillary clearance fees.

Refusal or Rejection of ShipmentsFedEx Ground reserves the right to refuse to transport andreturn any package or shipment that it, in its solediscretion, determines to be dangerous, hazardous, unsafeor unlawful to transport, or likely to soil, taint orotherwise damage other shippers’ property or FedExGround’s equipment, personnel or contractors, or isimproperly or insecurely packaged or wrapped, or iseconomically or operationally impracticable to transport.Packages must be packaged and wrapped so as to passthe procedures described in the “Packaging and Marking”section covering testing of the packaged productsweighing under 150 lbs (68kg). Shipper agrees not totender any packages containing hazardous materials ordangerous goods for shipment.

ReturnsFedEx Ground Return Options include FedEx Ground®

Package Returns Program (“PRP”) and FedEx Ground® CallTag. The FedEx Ground Return Options are subject to allother terms and conditions provided in the “Claims”section, and in the FedEx Ground Terms and Conditions.

(a) Package Returns Program (PRP)If authorized by FedEx Ground to participate in the PRP,the shipper agrees not to file claims for loss or damageresulting from the transportation services provided byFedEx Ground in connection with PRP. Unless specificallypermitted by FedEx Ground, shipper agrees to use the PRPprogram only for those packages which shipper originallytendered to FedEx Ground for outbound, prepaid transport.

(b) FedEx Ground Call Tag (Intra-Canada Shipments Only)1. Shippers may request the recall of packages previouslydelivered by calling FedEx Customer Service at1.800.GoFedEx 1.800.463.3339 or at fedex.ca andproviding the location(s) of any package(s) to be recalled,including the original tracking number.

Department of Transportation (D.O.T.), the Federal AviationAdministration (FAA), the International Air TransportAssociation (IATA), the International Civil AviationOrganization (ICAO), Transport Canada, EnvironmentCanada, the Canadian Transportation of Dangerous GoodsAct, the Canadian Environmental Protection Act, theCanadian Explosives Act, Canadian Atomic Energy Act,the Canadian Nuclear Safety and Control Act, anyprovincial Dangerous Goods Transportation Act orEnvironment Protection Act, or the U.S. Code of FederalRegulations, Title 49.

Proof of Delivery(a) Verification of Delivery. Shippers may obtain verbalproof of package delivery, including delivery date, bycalling FedEx® Customer Service at 1.800.GoFedEx1.800.463.3339 or at fedex.ca. There is no additionalcharge for this service.

(b) Direct Signature Required service provides enrolledshippers with a signature obtained at time of delivery forthose packages specified by the shipper. Under the DirectSignature Required service: (1) the package will not bedriver-released; (2) the package will not be forwarded toan address other than that indicated on the package; and(3) the package will not be indirectly delivered.

Enrolment is only required prior to shipping DirectSignature Required if regular reports are required andenrolled shippers must use Direct Signature Required barcodes. Once enrolled in the program, FedEx Ground® willprovide the shipper with their choice of letter of proofs ofdelivery, manifest proofs of delivery, or both, via any ofthe following media: fax, hardcopy, diskette, FTP (FileTransfer Protocol) or CD-ROM. An additional charge willbe assessed for each Direct Signature Required provided.

(c) Proof of Delivery (P.O.D.) Advantage. FedEx Ground mayprovide enrolled shippers with weekly or monthly reportsof delivery information. P.O.D. Advantage reports containpreliminary delivery data. Signature is not guaranteed.Information is available by single account, nationalaccount or account group (non-national) and is providedso that shippers will have easy accessibility to deliveryinformation. FedEx Ground does not intend or permitshipper status information to be used to file claims or todetermine whether any individual shipment fails to meetFedEx Ground’s service commitments. FedEx Ground willnot be liable for its inability to provide P.O.D. information.An additional charge will be assessed for this service.

Rate QuotationsRates and service quotations by FedEx Ground employees,agents, representatives and contractors are estimatesonly and will be based upon information the shipperprovides. Final rates and service may vary based upon theshipment actually tendered and the application of theFedEx Ground Terms and Conditions. FedEx Ground is not


for other special brokerage processing. As Brokerage-Inclusive Service is made available for FedEx InternationalGround shipments processed through FedEx electronicshipping solutions, you will have the option to select yourown broker or accept the Brokerage-Inclusive Service.

1. Exports. All shipments crossing international bordersmust be cleared through customs in the destinationcountry before being delivered to the consignee.

Visit FedEx Document Preparation CentreTM at fedex.ca orcall 1.800.GoFedEx 1.800.463.3339 for details ondocumentation requirements. All non-documentshipments sent to international destinations must have adescription and commercial transaction value for customseven if the shipment is not for resale.

Shipper agrees to provide all required documentation forcustoms clearance and certifies that all statements andinformation on said documentation, includingdocumentation submitted electronically, are true andcorrect. Shipper authorizes FedEx to forward allinformation of any nature regarding shipments to any andall governmental or regulatory agencies that request orrequire such information. Shipper understands thatmaking false declarations or statements may result in civiland criminal penalties, including forfeiture and sale.

If shipper does not complete all documents required forcarriage, or if the documents submitted are notappropriate for the services or destinations specified,shipper hereby authorizes and instructs FedEx, wherepermitted by law, to complete, correct, or replace thedocuments for the shipper at the shipper’s expense.However, FedEx is not obligated to do so.

If a substitute form of Commercial Invoice is needed tocomplete delivery of the shipment and FedEx completessuch a document, the terms of this FedEx Service Guidewill continue to govern.

U.S. Customs regulations require the Social SecurityNumber (SSN) of an individual, and the Internal RevenueService Employer Identification Number (EIN) of the U.S.consignee for certain shipments being exported to theU.S. This information must be included on the CommercialInvoice for all U.S. shipments. The EIN or SSN must be onfile with the U.S. Customs Service. Any changes to acompany address or the EIN/SSN should be provided toFedEx Ground for system updating. Shipments that arrivein the U.S. that do not have the correct EIN or SSN maybe detained until that information can be obtained fromthe consignee or determined otherwise. This requirementapplies to shipments exported to the U.S. requiring aformal entry.

When shipments are held by customs or other agenciesbecause of incorrect or missing documentation, FedExGround may attempt to notify the consignee or shipper, asdetermined by local law. If the consignee or shipper failsto supply the required information or documentation, the

2. Customers can also use this feature for picking uppackages from a different location.

3. Additional charges for FedEx Ground® Call Tag are inaddition to applicable transportation charges.

4. Service is available for FedEx Ground® shipments withinCanada but is unavailable for FedEx International GroundTM

shipments.

5. FedEx Ground Call Tag packages are not eligible forincentives of any kind.

International Service ConditionsThe following sections contain service conditions thatapply exclusively to international shipments.

A. Billing(1) Invoicing. Duties, taxes, and brokerage fees may beassessed on the contents of shipments destined forinternational locations. Duties, taxes, and brokerage feesmay be billed to the shipper if the consignee or third partyrefuses to pay them. Charges to shipper’s account incurrencies other than U.S. dollars will be converted toU.S. dollars, using the weekly Wall Street Journalconversion rate corresponding to the pickup date of theshipment. A service fee may apply.

Regardless of any payment terms to the contrary, shipperis ultimately liable for all charges and fees relating to ashipment including, but not limited to, any duties or taxesthat FedEx® has disbursed. Shippers are responsible foraccurately completing all sections of the required exportdocumentation and for the entry of accurate shipmentinformation in any electronic shipping solution or softwareprogram.

(2) Responsibility for Payment. Shipper is responsible forall charges, including transportation charges, duties andbrokerage fees, governmental penalties and fines, taxes,and FedEx Ground’s legal fees and legal costs related toall shipments tendered to FedEx Ground. Shipper will alsobe responsible for any cost FedEx Ground may incur inreturning shipments to shipper or warehousing thempending disposition.

B. Customs ClearanceFedEx Ground can arrange for customs clearance inrespect of FedEx International Ground shipments to theU.S. (Brokerage-Inclusive Service). When FedEx Groundarranges customs clearance services, a Clearance EntryFee may be charged, which will be reflected in theapplicable transportation invoice. Additional charges mayapply. These may include, without limitation, ancillaryfees associated with account security fees, additionalentry line items, after hours clearance, broker routingfees, business number registrations, duty and tax claimsor amendments, import permits, low value documentexception handling, low value entry corrections, low valueentry exceptions, clearance charges involving othergovernment agencies, storage fees, transfers in bond, and


instead designates a specific customs broker to provideclearance services for the shipment, these FedEx GroundTerms and Conditions apply to such shipment with thefollowing modifications:

(1) FedEx Money-Back GuaranteeIf the shipper designates a specific broker in respect of ashipment, such shipment is not eligible for the FedExMoney-Back Guarantee.

(2) If a broker’s address is found to be incomplete orincorrect, FedEx Ground may attempt to find the correctaddress and to complete the delivery, but FedEx Groundassumes no responsibility for FedEx Ground’s failure tocomplete delivery under such circumstances. Incorrectpostal codes, omitted suite/apartment numbers andformer street addresses for brokers who have relocatedare examples of addresses requiring corrections. If thecorrect address cannot be determined or if the brokercannot be reached, FedEx Ground may attempt to contactthe shipper for address clarification or instructions toreturn the shipment.

(3) FedEx will not disburse or bill any duties and taxes ifthe shipper designates a specific broker for the shipment.

(4) FedEx reserves the right to arrange for clearance of theshipment if the designated broker cannot be determinedor will not perform clearance or if complete brokerinformation is not provided (including name, address,phone or postal code). If FedEx Ground arranges forclearance of the shipment, all of the applicable FedExGround Terms and Conditions in this FedEx Service Guideapply.

(5) FedEx Ground may route the shipment to the FedExbonded warehouse closest to the designated broker.

2. Imports. Shipments originating outside Canada fordelivery in Canada are subject to local tariffs and theapplicable FedEx Ground Terms and Conditions.

The FedEx Ground Terms and Conditions include termsregarding the importation and customs clearance ofshipments into Canada. Canada Customs regulationsrequire that where the importer is a corporation, thecorporation must provide its Revenue CanadaImport/Export Account Business Number, identified by an“RM” code in the 15-digit federal Business Number. Thisinformation must be included on the Commercial Invoicefor all Canadian import shipments. Shipments whicharrive in Canada and which lack a Business Number orshow an incorrect Business Number may be detained untilthat information can be obtained from the consignee ordetermined otherwise.

C. Right to InspectFedEx Ground reserves the right but is not required toopen and inspect any package tendered to it for transport.

shipment may be determined to be undeliverable. FedExGround® assumes no responsibility for the inability tocomplete a delivery due to incorrect or missingdocumentation, whether or not we attempt to notify theconsignee or shipper. FedEx Ground assumes noresponsibility for FedEx Ground’s inability to notify theconsignee or shipper. Shipments held by customs or otheragencies because of incorrect or missing documentationwill require additional transit time.

Except as provided below, and whenever local law allows,FedEx Ground will arrange for submission of yourshipments to customs and other appropriate regulatoryagencies for clearance, and FedEx® may disburse dutiesand taxes on behalf of the payor (subject to FedEx’s creditpolicies).

WHETHER AN ANCILLARY FEE IS IMPOSED OR NOTAND DESPITE ANY OTHER PROVISION IN THESETERMS AND CONDITIONS, WITH RESPECT TO ANYACTIVITIES UNDERTAKEN BY FEDEX IN RELATIONTO COMMODITIES BEING IMPORTED INTO OREXPORTED FROM CANADA, FEDEX WILL NOT BELIABLE FOR ANY CANADIAN ADMINISTRATIVEMONETARY PENALTY SYSTEM PENALTIES (“AMPSPENALTIES”) LEVIED AGAINST FEDEX AND/ORYOU, EVEN ARISING FROM THE NEGLIGENCE OFFEDEX, AND YOU AGREE TO INDEMNIFY FEDEXAGAINST ANY SUCH AMPS PENALTIES.

In some instances, at FedEx Ground’s option, FedExGround may accept instructions from recipients to use adesignated customs broker other than the broker arrangedby FedEx Ground or the broker designated by the shipper.

Shipments other than Personal, Inter-office, and Business(PIB) documents (excluding negotiable stocks, bonds, cashletters and other negotiable instruments equivalent tocash which are not acceptable) may require additionaltransit time for delivery due to customs clearanceprocedures. Shipments requiring additional documentationmay require additional transit time.

PROPER COMPLETION OF NECESSARYDOCUMENTATION AND ACCURATE COMMODITYDESCRIPTIONS AND VALUATIONS ARE YOURRESPONSIBILITY. You are responsible for, and warrantyour compliance with, all applicable international treaties,laws, government regulations, orders or requirementsincluding, but not limited to, customs and import laws andregulations of any country to, from, through or over whichyour shipment may be carried. You agree to furnish suchinformation and complete such documents as arenecessary to comply with such treaties, laws, regulations,orders or requirements. FedEx Ground assumes no liabilityto you or any other person due to your failure to complywith this provision.

If shipper does not accept Brokerage-Inclusive Service fora FedEx International GroundTM shipment to the U.S. and


I. Export Control LawsShipper is responsible for, and warrants its compliancewith, all applicable laws, rules and regulations, including,but not limited to, the export laws and governmentregulations of any country to, from, through or over whichits shipment may be carried. Shipper agrees to furnishsuch information and complete and attach suchdocuments as necessary to comply with such laws, rulesand regulations. FedEx Ground will not carry shipmentsthat violate any Canadian export laws. FedEx Groundassumes no liability to shipper or any other person for anyloss or expense — including, but not limited to, fines andpenalties — if shipper fails to comply with any exportlaws, rules or regulations.

Warranty DisclaimerFedEx Ground makes no warranties, express or implied,and expressly disclaims any and all warranties.

D. Duties and TaxesIn order to expedite customs clearance, FedEx® may electto disburse duties and taxes on the importer’s behalf. A FedEx agent or employee may contact the importer toconfirm arrangements for reimbursement of amounts tobe disbursed. Duties and taxes may generally be billed toshipper, consignee, or a third party.

If a consignee or third party from whom reimbursement isrequested refuses to pay assessed duties and taxes,FedEx Ground® may bill shipper. If the shipper refuses tomake satisfactory arrangements for reimbursement, theshipment may be placed into a general order or customs-bonded warehouse. Shipper remains liable for allamounts disbursed by FedEx.

In certain cases, FedEx may require importers to paycustoms duties and taxes at or prior to delivery of theshipment. These importers may include customers withpoor credit histories, customers without a valid FedExGround account number, new FedEx Ground customers,hotel guests, and departments within institutions.

E. Refused ParcelsShipper may elect to have the shipment returned if theshipment is refused by the consignee or for any otherreason cannot be delivered.

If a shipment is returned to the shipper, the shipperis responsible for payment of both the originaltransportation charges and the return charges. All dutiesand taxes, assessed in the destination country as well asthe origin country upon return, are also the responsibilityof the shipper. All return charges are payable immediatelyupon request.

F. Delivery Area SurchargeA delivery area surcharge will be applied to all Canada toU.S. shipments destined for select commercial andresidential zip codes. A residential surcharge will also beapplied for residential zip codes. Please visit fedex.ca fora list of the zip codes where the delivery area surchargewill apply.

G. Postal Codes and Telephone NumbersThe consignee’s postal code, telephone number andcontact name are critical information and should beincluded on both the Commercial Invoice andaddress label.

H. Shipper WarrantyShipper warrants that each article in each shipment willpossess the required paperwork to export, will be properlydescribed on the Commercial Invoice, will be acceptablefor transport by FedEx Ground, and will be properlymarked, addressed, and packaged to ensure safetransportation with ordinary care in handling.
