Service Factory Automation: maximum equipment availability throughout the entire lifecycle

Service Factory Automation: your key to higher productivity

Maximum equipment availability and ultrahigh efficiency throughout the entire lifecycle of your machines and plants are key factors that determine the productivity of your manufacturing processes. Rexroth offers a compre-hensive range of services to help you achieve these targets, both globally and across all industry sectors and machines.

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Service Factory Automation – our portfolio:

f Field Service f Repairs f Spare Parts f REMAN f Retrofit f Consulting

Does your production environment incorporate a wide vari-ety of machines from different model years? Do you need specialized knowledge of electric control and drive systems and hydraulic and mechanical assemblies? Are you also looking for someone who has in-depth knowledge of the requirements of your industry? Then look no further than Rexroth Service Factory Automation – your ideal partner!

Our modular services reduce the complexity and costs associated with maintaining and repairing your production equipment. The Rexroth service network, which extends to more than 80 countries, gives you quick access to qualified technicians who correct problems at the root, thanks to the company‘s comprehensive knowledge of all drive and control technologies. We ensure expedited diagnosis and fast delivery of spare parts while minimizing costs as far as possible by having specialist workshops close to you repair and overhaul worn components and modules.

In addition, we keep your machines fit throughout their en-tire lifecycle and upgrade their efficiency to the latest state of the art. Working together with you, we analyze the bene-fits of retrofit measures and implement them in a practical manner. Higher productivity is aligned with better energy efficiency and defined safety standards. You also profit from the advantages of condition-based maintenance. This allows you to identify signs of wear long before a breakdown occurs.

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Permanently boost your productivity with Rexroth as your service partner for all your machinery.

Spare Parts Services: the right spare parts in the right time and at the right place

When a machine fails, it is vital to receive the right spare parts without delay. This applies in particular to old machinery and plant. Our experi-enced specialists are sure to find the solution in our diverse product port-folio – quickly and world-wide.

A wearing part has failed and your technicians have removed it. The search is now on, especially for older plants. Who manufactured the component, how can you establish con-tact, and is the component still in production? Rexroth relieves you of these bothersome tasks. Simply give us a call or send us an e-mail. Our specialists will go to work to find the right spare parts. Rexroth pursues systematic obsolescence management. This allows us to also find solutions for components from previous decades. The same applies to many third-party makes: Here, too, Rexroth components and modules can be used as suitable spare parts thanks to standardized connection dimensions and open electrical interfaces. A positive side effect is that overall performance can be further increased in many appli-cations.

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Spare Parts services: f Scalable Spare Part delivery from 1 to 5 days f Extended product warranty up to 60 month f Spare Parts management for reducing customer

stock value

Order standard spare parts conveniently via the Internet. There you will find our spare parts catalog for all drive and control technologies: www.boschrexroth.com/eshop

Our hotlines or on-site service specialists will answer any questions and special requests you may have:+49 9352 40 50 60

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Repairs: an industrially reproducible service

Replacement is not always the only option. Particularly where expensive components and modules are concerned, a cost-effective repair is often possible – when you select Rexroth as your partner. Our service workshops soon get your components back in good shape.

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Reproducibility and reliability are key in industrial appli-cations. Our repair workshops know this and implement standardized processes and the highest-quality standards around the world. We only use genuine spare parts to ensure that you never encounter non-OEM versions, whose capacity is frequently far below the manufacturer’s rated standard. Trained technicians carry out the necessary repair work in a professional manner, which is why we can also offer a new warranty.

Another major advantage is that we also upgrade your components and modules to the latest production stan-dard in addition to offering our repair services, which are more affordable than installing a brand-new replacement. This typically translates into higher production capacity, improved energy efficiency, and always ensures compliance with the relevant safety standards.

At no point do we lose sight of your production schedule. To ensure a fast, effective response, we use an online por-tal (Germany, Austria, and Switzerland) that allows you to check the current status of your orders at any time.

Repair services: f Scalable Repair times from instantaneous (24/7)

up to 10 days

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Field service:close proximity and a fast response

Time for maintenance? Need a repair? A quick diagnosis is required in order to arrange for the necessary measures. Our service specialists in more than 80 countries provide quick and competent support.

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Properly maintaining and repairing machines requires com-prehensive know-how of all drive and control technologies. The more machines you have and the more diverse they are, the more difficult it is to accomplish this task using internal resources only. On the other hand, you also do not want to increase complexity by relying on external partners for individual machines and technologies. The solution is field service from Rexroth Service Factory Automation.

Our dense service network minimizes distances and ensures fast response times. After all, every hour, and in some cases, every minute, counts when downtime is experienced. A de-fective component in a critical processing station can lead to downtime for the entire manufacturing line and be very costly. When time is of the essence, our hotlines, which are staffed with trained consultants, can save you valuable time in answering your questions. We will troubleshoot for you and assemble and commission components and modules.

Field Service: f Coordination of service interventions for local

support in case of: - Commissioning - Application problems - Troubleshooting

f Helpdesk and Hotline f Retrofit and engineering

Our specialists will also consult with and assist you if you want to implement new production processes. This reduces startup times and allows you to implement reliable pro-cesses that much sooner.

We can likewise assume all of your fluid management tasks if required. Ongoing analyses and application-specific filtra-tion and conditioning systems maximize the longevity of your fluid media to reduce downtime as far as possible.

REMAN: fast, efficient, as good as new

Why wait until a machine breaks down? It often makes sense to replace wearing parts or defective components as a preventative measure during scheduled breaks in production. This way you increase the availability of your plants with minimum outlay.

Bearings, seals, and even modules have only limited useful lives. A breakdown can lead to expensive machine down-time, which usually occurs at the worst time possible. Re-placing these components as a preventative measure offers several benefits, since new components minimize the risk of plant downtime, boost machine capacity, and increase production security. You can also better plan your mainte-nance budget while avoiding unexpected surprises.

We offer a standardized process for an entire range of com-ponents and modules as part of the REMAN program. Sim-ply send us your old module and we will provide you with a completely refurbished and reconditioned replacement that has a full product warranty (REMAN plus) and offers the security of a new product.

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REMAN and REMAN plus: your benefits at a glance f Extension of machine service life f Working with original components f Implementation by specialists

This also applies to electronics and software, which are becoming ever more complex. We ensure that your PC hard-ware is always up to date while maintaining control programs by installing updates and new functions. This allows your machines and plants to stay up to date with current technology for many years.

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Retrofit:a second life for your production lines

Machines often come with a basic mechanical structure which is designed for a decades-long active life. What ages far more quickly is their automation system. With retrofit measures, you can extend the useful life considerably and save yourself the costs of a new investment.

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Despite product overhauls and regular maintenance, all machines and plants eventually reach a point at which their productivity simply cannot compete with that of modern machines. A viable and economical alternative to buying all-new equipment is frequently to commission professional technicians to implement retrofit measures or modernize the assembly from A to Z.

As a lifecycle partner, we assist you by offering comprehen-sive consulting and profitability analyses. Frequently, retrofit measures are all that is required for critical modules to reduce outlay and machine downtime with complete retrofit kits that offer 1:1 replacement solutions. This applies to actuators as well as control hardware, whereby retrofit kits take over the existing command syntax and provide greater freedom with additional functions. Extensive modernization is particularly beneficial for large plants and special-purpose machines. Adopting such an approach does require considering the entire machine and the interaction between the control system and different drive technologies, however. By working together with you, we will develop a customized solution and implement it seamlessly in the overall project. Rely on our global application experience in almost every sector of machine and system engineering. Our special-ists are always aware of the special challenges inherent in projects. Be it printing, packaging, automotive industry or assembly and handling applications – we supply the comprehensive know-how required. After the retrofit, your machine or plant operates just as reliably as a brand-new machine.

Retrofit services: f On-site inventory f Retrofitting obsolete and inefficient components

to the latest state-of-the-art f Project management and consulting regarding

new control and drive concepts f Risk assessment and “CE” identification f Engineering/Software development f Complete modernization of drives and controls,

including software adaptation f Comprehensive documentation of all steps

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Consulting:leveraging know-how

You are no doubt very familiar with your production equipment. How does it compare to state-of-the-art technology, however? Are there any areas in which energy efficiency can be increased, safety improved, or condition-monitoring strategies implemented? Our specialists provide competent, practically-oriented advice.

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Energy efficiencyMaximum energy efficiency is the name of the game today. And for good reason, since energy prices continue to in-crease as does environmental awareness. Our energy con-sultants analyze your entire value stream, identify the most promising areas in which efficiency can be improved, and calculate the amortization period. Targeted measures are then implemented in a responsible manner. Most of the time, these investments in higher energy efficiency pay off in the first year of operation.

Machine safetyThe importance of protecting man and machine is growing around the world. In Europe, the Machinery Directive has led to new regulations and standards. Our safety experts assist machine manufacturers and operators to ensure that designs and applications are implemented in line with these requirements so that you can protect your employees, enjoy legal peace of mind, and profit from the increased produc-tivity that results from fewer occupational accidents.

Condition monitoringWe are also at your side when it comes to integrating a condition-based maintenance strategy. To this end, we offer industry and machine-specific hardware and software solu-tions for condition monitoring that evaluate your machine’s status continually, in real time. This allows you to reliably detect wear to avoid unnecessary machine downtime. You can access your data any time and from anywhere via the Internet. We will gladly analyze performance data, generate regular status reports, and implement targeted measures when and where required.

Consulting f Energy-efficiency consultation – our 4EE system

maximizes your energy-saving potential, including for machines that have already been installed

f Standards-compliant safety – stay on the safe side with tailored safety measures from Rexroth

f Condition monitoring – the fitness program for your machine

f Machine availability

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Training

For a long time, Rexroth has established itself in the market as a competent partner for further training for numerous companies and institutions. The Training Program 2013 comprises customized offers for almost any educa-tional requirement.

The training courses impart the necessary knowledge in a practice-oriented form to the participants, suitable for the relevant target group. New training courses and the continu-ous further development of existing training courses as well as experienced and highly qualified trainers moreover guar-antee that the qualification is always state-of-the-art.

Attendance and practical training with personal contact, direct communication and particularly the “touching” of the

The combination of con-ventional and digitalized teaching and learning methods stands for custom-ized realization of the employee qualification.

components consolidate the theoretical knowledge. That is why the majority of the Rexroth training courses comprises practical exercises. With the support of the trainers, the participants set up exercises at practical training systems. The interaction of eLearning and attendance courses be it during the preparation, during and/or after the training or, however, the eLearning alone considerably extend(s) the set of methods with numerous advantages.

We are where you request us

Regardless where you are based or whether you are responsible for a global production alliance: Rexroth Service is always close by. The same quality standards are applied everywhere our work is carried out.

Rexroth’s dense service network, which extends to over 80 countries, allows us to speak your language while keep-ing distances as short as possible. This minimizes response times from field service personnel and ensures quick delivery of spare parts. What’s more, our contacts around the world have access to the comprehensive technological know-how and global application experience of Rexroth.

When larger projects are involved, we bundle our global resources and internally coordinate all interfaces. What this means to you: One contact for all questions about how to maximize the availability of your equipment throughout its entire lifecycle.

www.boschrexroth.com/service

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Exactly

Ingenious solutionskeep my systems running

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Your benefits:

Machine failures quickly solved

Energy efficiency and

machine safety increased

Unplanned downtimes

reduced

Risks and operating costs

lowered

Availability maximized

Useful life extended

Productivity increased

Complexity reduced

Maintenance intervals

extended

State-of-the-art technology

safeguarded

Bosch Rexroth CorporationCorporate Headquarters14001 South Lakes DriveCharlotte, NC 28273Telephone (800) REXROTH (800) 739-7684info@boschrexroth-us.comwww.boschrexroth-us.com

Find your local contact person here:www.boschrexroth-us.com/contactus

The data specified above only serve to describe the product. As our products are constantly being further developed, no statements concerning a certain condition or suitability for a certain application can be derived from our information. The information given does not release the user from the obligation of own judgment and verification. It must be remembered that our products are subject to a natural process of wear and aging.

R999000189 (2013-06)© Bosch Rexroth Corporation 2013Printed in the United StatesSubject to revisions!