Server Technical Guide - SuperCircuits · Server Technical Guide 1 SECTION 1: INTrODuCING DIGITAL VIDEO rECOrDING SECTION 1 Introducing Digital Video Recording Rapid economic growth

Server Technical Guide

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LEGAL NOTICE

SC BlackisaregisteredtrademarkofSupercircuits,Inc.

SupercircuitsproductsaredesignedtomeetsafetyandperformancestandardswiththeuseofspecificSupercircuitsauthorizedaccessories.Supercircuitsdisclaimsliabilityassociatedwiththeuseofnon-Supercircuitsauthorizedaccessories.

Therecording,transmission,orbroadcastofanyperson’svoicewithouttheirconsentoracourtorderisstrictlyprohibitedbylaw.

Supercircuitsmakesnorepresentationsconcerningthelegalityofcertainproductapplicationssuchasthemaking,transmission,orrecordingofvideoand/oraudiosignalsofotherswithouttheirknowledgeand/orconsent.Weencourageyoutocheckandcomplywithallapplicablelocal,state,andfederallawsandregulationsbeforeengaginginanyformofsurveillanceoranytransmissionofradiofrequencies.

Othertrademarksandtradenamesmaybeusedinthisdocumenttorefertoeithertheentitiesclaimingthemarksandnamesortheirproducts.Supercircuits,Inc.disclaimsanyproprietaryinterestintrademarksandtradenamesotherthanitsown.

NopartofthisdocumentmaybereproducedordistributedinanyformorbyanymeanswithouttheexpresswrittenpermissionofSupercircuits,Inc.

© 2010 Supercircuits, Inc. All rights reserved.11000N.MopacExpressway,Building300,Austin,TX78759

Sales/Support:1.800.335.9777|Fax:1.866.267.9777

iiiServerTechnicalGuide

Table of Contents

SECTION 1 Introducing Digital Video Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11 .1 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

1 .1 .1 What is SC Black Remote Manager? . . . . . . . . . . . . . . . . . . . . . . . . . 2SECTION 2 Unpacking the Box . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

2 .1 System installation tips . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3SECTION 3 About the Server Software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

3 .1 Starting the system software . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 53 .1 .1 Logging in . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63 .1 .2 Logging out . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

3 .2 User accounts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 73 .3 Exiting and shutting down . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

3 .3 .1 Exit Recorder . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 83 .3 .2 Shutting down the system . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

3 .4 Abnormal shut downs and restarts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 .5 Auto log off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 .6 Pause Recording . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 103 .7 Restarting the recorder from the TOOLS menu . . . . . . . . . . . . . . . . . . . . 11

SECTION 4 Main Screen . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 134 .1 Viewing version information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 .2 Setting the clock . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 154 .3 Switching between multi-image screen and single-image screen . . . . . . 164 .4 TOOLS menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

4 .4 .1 Configure menu option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 174 .4 .2 Network tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 294 .4 .3 Sensor / Control tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 334 .4 .4 Color tab (for analog cameras only) . . . . . . . . . . . . . . . . . . . . . . . . . 464 .4 .5 Display tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 484 .4 .6 FPS / Resolution tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 554 .4 .7 Schedule tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 584 .4 .8 System tab . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 63

4 .5 Search Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 694 .5 .1 Remote Login option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 934 .5 .2 Event Log View option . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 93

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4 .5 .3 POS (Point of Sale) . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 944 .5 .4 Advanced Backup . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 95

APPENDIX A System Tray Programs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97A .1 Shutting down the NetBackup Agent . . . . . . . . . . . . . . . . . . . . . . . . . . . . 97

APPENDIX B Hard Drive Configuration . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 99APPENDIX C System Recovery DVD/CDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 101APPENDIX D Activating the System . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 102APPENDIX E Factory Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 105APPENDIX F File Naming Conventions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 106APPENDIX G TCP/IP Port Settings Using the Firewall . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 108APPENDIX H Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

H .1 Server Common Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109

H .2 G3 (Dell®) Beep Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 109H .3 G3 System Lights . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 110

APPENDIX I Troubleshooting . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114I .1 Unit does not power up . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 114I .2 Troubleshooting Questions/Suggestions . . . . . . . . . . . . . . . . . . . . . . . . 114I .3 Auto Reboot occurs when the Server is running . . . . . . . . . . . . . . . . . . 115I .4 Auto Reboot occurs before the Server launches . . . . . . . . . . . . . . . . . . 115I .5 Unit powers on then shuts off . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 115

APPENDIX J Recovering a Lost Password . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 117APPENDIX K SC Black Contact Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 118APPENDIX L Warranty Information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 119

1ServerTechnicalGuide

SECTION 1: INTrODuCING DIGITAL VIDEO rECOrDING

SECTION 1 Introducing Digital Video RecordingRapid economic growth and commercial sophistication in recent years has made protection of major facilities and intellectual property a critical issue for businesses and individuals. The demand for the centralized management of security systems and controls, for remote surveillance systems, and for property protection against fires and other hazards are increasing at accelerated rates.

This guide is intended for administrators, service providers, installers, and others who set up and configure the SC Black hybrid DVR and NVR systems.

1.1 Features

• Record and store digital images for longer periods of time than competitive technologies • Produces four times the efficiency of conventional compression methods through the use of an

enhanced MPEG-format, file-compression algorithm • Innovative Enhanced MPEG Compression Technology – Previously, only Motion-JPEG or MPEG

were used. The Motion-JPEG has a disadvantage of having large image files, so the image blurs with a lot of movement. SC Black improves both compression and image quality by making use of enhanced MPEG formats.

• SC Black provides Triplex on Remote – The main digital security functions are: — Image recording — Multiplexing — Data transmission for remote surveillance

• Highly reliable, maintenance-free digital security system – Eliminate the disadvantages of stored video tape images, which are often distorted from prolonged use, making the production of clear still images virtually impossible. SC Black solutions store digital images on the hard drive resulting in clear, printed still images. Digital storage reduces maintenance costs by continuously recording images on the same drive.

• Fully-compatible with existing CCTV cameras and equipment, which helps eliminate the costs for replacing existing VCR, multiplexer, or other hardware.

• Includes high-speed search functions, recorded data manipulation, post-recording image enhancement, and Smart-Search as standard features across all commercial SC Black systems.

• Record up to 32 CCTV cameras at the same time with expandable hard disk capacity, allows for the recording of multiple channel images for longer periods

• Equipped with proprietary image authentication that prevents recorded images from being manipulated and changed. Conventional systems, on the other hand, typically use a storage method that does not prevent the access and manipulation of stored data.

• Proprietary encryption ensures that video is authentic for file protection and forensic purposes. Images can only be viewed using the SC Black decoder in SC Black viewers or the SC Black plug-in

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SECTION 1: INTrODuCING DIGITAL VIDEO rECOrDING

for the Microsoft® Windows® Media Player. Images can also be converted to other standard video formats.

• Real-time image transmission through the Internet–SC Black uses a unique, enhanced, and encrypted MPEG compression algorithm and supplies the SC Black “Remote Manager” software to transmit encrypted, real-time images through a Local Area Network (LAN) or over the Internet.

1.1.1 WhatisSC BlackRemoteManager?

(Provided with all SC Black systems) A SC Black-developed, client-based, remote surveillance software application that lets you monitor SC Black camera images from a number of remotely located SC Black systems using TCP/IP transmissions. You have full access to camera and system-wide setup without having to be at the recorder location. This provides centralized monitoring and flexibility/mobility. The Remote Manager lets you view up to 24 individual camera images at a time, pick and choose which cameras are to be displayed, where onscreen they are displayed, and connect and disconnect cameras from view.


SECTION 2: uNPACKING THE BOX

SECTION 2 Unpacking the BoxThe following items are included with your system. If any of these items are missing or damaged, notify your SC Black Dealer immediately. Keep the packaging for transportation or storage:

• Mouse (standard USB)• Keyboard• Video input cables • Power cord• PTZ control cable (on some systems)• PTZ RS-232 cable (on some systems)• VGA/DVI monitor splitter cable (on some systems)• Recovery DVD• Client CD• Nero® software CD• Quick Start Guide• Surge protection and anti-virus warning document

2.1 System installation tips

WARNING!

Be sure to following all CAUTIONS and WARNINGS found with the system. Failure to do so may result in injury or damage to the equipment.

• NTSC – systems are compatible with NTSC analog cameras• IP devices – systems are compatible with many IP devices such as AXIS® 210, 214 cameras, and

many network video encoders; ACTi® (some models); Canon® C50iR; and all SC Black cameras.• Ground loops and power fluctuations – To ensure high-quality image capture and to prevent issues,

check the system for ground loops and power fluctuations across the whole system.• Low-light adjustments – Adjust the lighting, focus, or iris of the camera properly to avoid

unnecessary motion detection in low-light conditions.• PTZ – systems do not support PTZ data signals or power on the video coax cables. Run separate

cables to accommodate system needs.• Audio – All units come with at least one channel of audio; some come with multiple channels. • Voice recording – Plug the microphone for voice recording into the microphone input jack. When

the audio signal is line level, then connect to the line-in jack. Connect the speaker to replay the recorded audio. The output signal is line level and requires an amplifier to boost the output signal for a speaker.

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SECTION 2: uNPACKING THE BOX

• Sensor inputs – These are activated by dry contact devices (the contact of a relay that does not make or break a current; usually some other relay or device starts or stops the current) and are not “balanced.” Inputs connect to either N/O (normally open) or N/C (normally closed) sensor contacts. Each input is configured in the software, depending on the input type. To confirm correct operation, close the sensor device for at least 0.5 seconds.

• Relays – When using the Relay outputs, ensure that the voltage/current capacity of the relays is not exceeded.

• Network Connections – The Network settings (found from TOOLS > Configure > Network) are only used if the system is running the Remote Manager or the system is part of an integration application. To connect the SC Black system to the network, the IP address must be fixed. Contact your network administrator for assistance in setting up your network connection.

• IP devices – When using IP devices, to ensure that adequate bandwidth is available for system operations and video transmission, set up a separate or segregated network. See the IP device manufacturer’s recommendations for bandwidth requirements.

• Printers – If you are using a printer, make sure to use a good quality, color printer and appropriate paper to achieve optimal results.


SECTION 3: ABOuT THE SErVEr SOFTwArE

SECTION 3 About the Server SoftwareAs a standard package, SC Black systems come with the server software already installed. This includes the basic application to view live and archived video, configure users, etc.

NOTE Ensure that the version numbers of each piece of software are compatible. Incompatibility may result in less than optimal performance. For information about software versions, see the SC Black website at www.sc-black.com. Click on Servers from the drop-down list to locate the minimum requirements for each software version.

3.1 Starting the system software

WARNING!

Make sure the power sources have an adequate earth grounded. This helps prevent personal injury or damage to the equipment.1. Before connecting the power, ensure that the power source configuration switch on the back of the computer is set to 110VAC.2. Make sure all cables are firmly attached.3. Ensure all cameras are powered on and operating properly.4. When all connections are correct and secure, turn on the main power to the SC Black system. You should see the Windows XP software load, and then the SC Black software. This should only take a few moments.

The SC Black multi-image screen appears and displays the connected cameras.

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3.1.1 Loggingin

1. Click LOG IN (bottom right of screen).

NOTE After you successfully log in, the TOOLS button replaces the LOG IN button.

2. Using either an external keyboard or the small, on-screen keyboard, enter a username and password.

NOTE The Administrator default username and password are admin and admin.

NOTE The on-screen keyboard is found beside many fields and can be used for data entry. As you click on the alphanumeric symbols, the data appears in the small text field below the keys. Click the Input key (not the Enter key) to confirm what you type. Click the X to close this keyboard.



Login steps

3.1.2 Loggingout

1. From the Tools menu, click Log Out. The application shuts down and the LOG IN button replaces the TOOLS button.

2. Click LOG IN and enter a username and password to reconnect to the system software or to change users.

3.2 User accounts

SC Black systems contain a default administrator (or “admin”) account to access the system when it is first powered on. The admin account name cannot be deleted or renamed. You can, however, change the admin password, and we recommend that you do this for security purposes.

When you log in the first time, enter the default administrator User name and Password: Username – admin Password – admin

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NOTE If you forget your password or it is not working, see Appendix K in this guide, which provides steps for resetting a lost password.

Table 1 contains a list of user accounts and the default permissions assigned to each:

Table 1. User Accounts

Name Password (case sensitive) Description

admin admin Access to all functions

ManagerAccess to all functions except System Users accounts, including adding Remote Users; restricted search functions: access only to Hour Backup, but no access to Configure, Smart Search, Sensor Events, or Still Image/Minute Backup

3.3 Exiting and shutting down

3.3.1 ExitRecorder

To exit the application (without shutting down the system), click TOOLS > Exit Recorder. This stops the SC Black recorder, and no recording or recorder updates will occur. This does not shut down the computer system, however.

The recorder software stops and the desktop background appears.



CAUTION

After an Exit Recorder, several system-related applications are still running. Tampering with these can cause severe damage and irreversibly affect the system. Do NOT change computer system- and server-related settings unless directed to do so by Supercircuits Support.

After you Exit Recorder, you can continue to access many Microsoft Windows programs, features, and functions, including network connections, printer setup, search, DOS prompts, and any external storage devices, such as USB memory, CDs, etc.

3.3.2 Shuttingdownthesystem

This operation completely shuts down the computer.

NOTE Shutting down the system through the Shut Down option can only be performed by someone with administrator privileges. However, the system can still be shut down with the power button.

1. If you are logged out of the recorder, click the LOG IN button.

2. Enter the administrator username and password.

3. Click the TOOLS button.

4. Back up the system to save your settings. Use the Advanced Backup feature.

5. From the menu select Shut Down – the system will shut down.

NOTE If you select Shut Down, be sure to back up the system first. If you do not, changes you have made will be lost. The menu option “Log Out” logs out the current user. A new user must log in to access the system. “Exit” stops the system functions and returns to the Microsoft Windows operating system.

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3.4 Abnormal shut downs and restarts

The software contains a number of safety systems that ensure the system integrity under abnormal operating conditions.

• Operating System (OS) failure (lock up) – The internal watchdog circuit monitors the operation of the Windows XPE operating system. If the system fails for any reason, the internal watchdog restarts the system. This takes about 10-15 minutes to restart.

• Pressing the Power button on the front of the system – The system shuts down and then closes Windows XPE correctly. When the system boots back up, it will attempt to recover from the last backup point.

• Disconnecting main power (assuming no UPS) – Once the main power is restored, the system restores the OS from the internal backup and then restarts the system.

3.5 Auto log off

If the system is left running and untouched for more than 10 minutes, it logs out the current user, but continues to run. A notification message that an automatic log-off is about to occur appears for a short time, then closes.

3.6 Pause Recording

You must pause the recording to change recording type parameters (FPS, resolution, schedule, etc.).



Click TOOLS > Pause Recording to stop the recording of all video to the hard drive. If no actions have been performed within the system software, it resumes recording after 15 minutes.

NOTE If for any reason an option is unexpectedly disabled (i.e., “greyed out”), click Pause Recording and try it again.

3.7 Restarting the recorder from the TOOLS menu

You can restart the system directly from the TOOLS menu while the application is running by clicking Restart.

We highly suggest restarting your system software when adding cameras to recognize any added cameras and to refresh your system. For more information, see Adding IP and Analog Cameras in this manual.

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Use Restart Recorder to refresh the system after adding cameras. For related information, see the section “Adding IP and Analog cameras” in this guide.


SECTION 4: MAIN SCrEEN

SECTION 4 Main ScreenThe main application window contains configuration tools, menus, and on-screen information, which is described in Table 2. This example shows one variation of the possible layouts, showing 32 “channels,” or panes. In these channels, you can simultaneously view live and archived camera video and perform other functions.

Table 2. Main screen controls and indicators

Item Name Description

1 Site Name User-defined description of this system. To configure, double-click the screen area and a text entry option appears. Or, go to TOOLS >Configure>System.

2 IP Address If the system is connected to a LAN, a static IP Address can be defined. To set the IP address, go to TOOLS>Configure> Network. Contact your system administrator about setting up this address.

3 Clock Displays the current time and date of the system. This can be edited by double-clicking this area.

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4 Round control dial cluster

Controls from which you can select the multi-screen (split-screen) mode and the sequence in which images are displayed. The numbered buttons represent the number of images displayed on screen (4-32).

Split-Screen Selection

The number currently highlighted in yellow is the current selection for the split screen (e.g., 4 im-ages). By clicking this highlighted button, the next set of images is displayed. For example, if you are watching images 1-4, and click the “4” button, the next sequence of 4 images is displayed. NOTE: To configure the split screen sequences, go to TOOLS>Configure> Display >Display Divi-sion. For more information, see the section “Tools” in this guide.

Sequence Images

Causes the images to automatically rotate or cycle through the images in a defined order. Stopped by clicking the same button again or by selecting a camera. NOTE: To change the dwell time (amount of time each image is displayed), go to TOOLS>Configure> Display. Settings are 1-60 seconds. For more information, see the section “Tools” in this guide.

Full Screen Mode

Hides the controls so the image fills the entire screen. Click or right-click and the controls are re-displayed.

5 Camera, Sensor, and Control

Camera When camera video is recording, the associated camera button is highlighted. In “motion” record mode, this button appears normal (not highlighted).

Sensor Each time a sensor is activated, the associated button is highlighted (indicator only).

Control Interactive buttons connected to the available relay outputs. If a sensor triggers an output relay, the associated button is highlighted. You can override the relay status by clicking the appropriate button.

6 Events (Does not appear in the current diagram.) Appears when an event occurs. Blinks red to indicate that events are being recorded.

7 Remote (Does not appear in the current diagram.) Is displayed when there is a remote connection to the server. Clicking the button displays the identity of the remote connection.

8 Tools See the section “Tools” in this guide.

9 SC Black logo Double-click the logo to view the Version Information, including Model, Version, and System Information, as well as Record Amount Information.

10 On-image Information

Displays the current status of the camera recording mode, the sensor input, and the control relay outputs.

Camera Name

Indicates the name of the camera, which is set up from TOOLS > Configure > Camera.

Audio re-corded <A>

Indicates audio is recorded with this video.

Record Mode M

Indicates the mode for camera recording, e.g., motion M, continuous record C, sensor record S, no record F, etc. Set up from either TOOLS > Configure > Camera or Tools > Configure > Schedule.

PTZ available Opens the PTZ control panel. PTZ is defined from TOOLS > Configure > PTZ.



4.1 Viewing version information

Double-click the SC Black logo in the lower left corner of the main window to view system Version Info.

4.2 Setting the clock

System clocks can be manually set or set by a “time server” application. The software uses a time server that synchronizes all the clocks on a network to a single time.

1. If the system is not on a network, double-click the clock in the Windows system tray to open the Date and Time Properties window.

NOTE To set the clock if the system is on a network, use the Network tab. For information about this setting, see the section “Time Synchronization settings” in this guide.

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2. Set the clock to the current time and date.

3. Click Apply, and then click OK to close.

4.3 Switching between multi-image screen and single-image screen

1. From a multi-image screen, double-click an image to view it in full-screen mode.

Double-clickforsingleimage

Double-clickformulti-image

2. Double-click it in full-screen mode to return to the multi-image screen.



4.4 TOOLS menu

The TOOLS menu runs the dialogues and menus to configure Server software. Table 3 describes the Tools options, which are discussed in the next sections:

Table 3. Tools menu

Name Description

Pause Recording Pauses all camera recording. In most cases, you must pause the recording to change recording parameters, e.g., FPS, resolution, schedule, etc.

Search Opens the Search application. Also includes video backup (video clips, entire records) and still image save/print.

Configure Opens the main system configuration and settings menu.

Remote Login Opens a real-time log of logins to the system from Remote de-vices (can include Remote Manager and integrated software).

Event Log View Opens a real-time log of the operational and alarm events generated by the system.

POS (Point of Sale) A separately licensed SC Black software package that records transactions (e.g., cash register) with video clips; not activated until licensed.

Advanced Backup Lets you select back ups by camera, start and end times, conversion formats, and other criteria.

Log Out Logs out the current user. The system automatically logs out after 10 minutes of inactivity.

Restart Closes and initializes the system software.

Exit Shuts down the system software and exits to Windows XPE environment.

Shut Down Completely turns off the system, both software and hardware.

4.4.1 Configuremenuoption

Click TOOLS > Configure to display the Preference window and its related configuration tabs. Each tab on this window is described in the following sections.

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HINTS ABOuT uSING THE CONFIGurE OPTIONS

The following hints may be helpful when working with the Configure options:

• Pause Recording requirements – Several features are not accessible or cannot be applied to the system until you pause the recording. These include, among others, resolution, scheduling, setting frames per second.

NOTE If for any reason an option is unexpectedly disabled (i.e., “greyed out”), pause recording and try it again.

• Only one admin (local or remote) can be logged on at any time for the purpose of configuring the system.

• If a remote PC administrator is setting the system from a remote location, the local machine provides a Warning Message if you try to make changes locally.

• If the Configure options are in use locally and a remote user tries to connect, a Warning Message may appear.



CAMErA TAB

The Camera tab sets preferences for motion detection, video quality, audio, and other recording options. It also lets you add cameras.

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Table 4. Camera tabs

Name Description

1 Select Camera The camera icons at the top of this tab identify the channel input status

An analog camera is connected to this video source (Channel 2) and is selected and ready to configure. While highlighted, the options that are displayed are for this camera.

An analog camera is connected to this video source (Channel 2), but the camera is not currently selected. To configure this camera, click on the camera icon.

An IP camera is connected to this video source (Channel 26) and is selected and ready to configure. While highlighted, the options displayed are for this camera.

An IP camera is connected to this video source (Channel 26), but the camera is not currently selected. To configure this camera, click the camera icon.

This channel is configured (connected to a video source), but a camera is not selected; inactive camera

No channel is configured, no video source is connected to this channel

2 Camera Name Name of the camera displayed on the main screen and in the Remote Manager software.

3 Current Record-ing View

Displays the selected camera, assuming the system is still recording that view. If the system recording has been paused, a default image is displayed.

4 On-Image Information

Constantly updates to display information about the image; may vary slightly between software versions • kbps (frame size per image, e.g., 1275 kbps) – Can also be monitored on the Remote Manager software.• Estimated MB per Hour – Disk space used based on current rates and settings

5 Motion Detec-tion Area

If you check Cover Entire Area, all motion is recorded; when unchecked, you can choose the areas to record. To set motion detection areas, see the section “Adding motion detection areas” in this guide.IP camera motion detection – May vary by model; see the manufacturer’s documentation for more information

6 Scene Loss Sensitivity button

When checked, activates a feature to detect changes in the brightness of the camera field of view to trigger an alarm or an email.

7 Enable Audio Turns on audio recording if it is enabled in the camera. (Audio-capable cameras only. Checkbox is not shown on this display.)

8 Security Screen Mode

When checked, the application records camera video without displaying it to the current user. In this mode, you can only see the default image with the message “Security Screen.” Each camera can be individually configured for this mode. Also, images are not streamed to Remote Viewing applications.

9 Watch Mode When checked, the application does not record video and only displays the default image. Also, no images are streamed to Remote Viewing applications. If you change to Watch Mode while viewing remotely, a message appears on the remote application and the image freezes. Activating Watch mode deactivates the Security Screen mode, Recorded Video Quality, and Motion Detection Sensitivity options.



10 IP Camera Settings

Adds, configures, edits, assigns IP cameras, either manually or by searching the system for cameras.

11 Recorded video quality

Adjusts the compression level based on the selected compression type (MPEG, MPEG4, H.264). Moving the slide control to the far left produces small files with low resolution to maximize hard drive storage capacity; moving the slide control to the far right maximizes the video quality for viewing, but requires more hard drive space. IP camera recording quality – May vary by model; see the manufacturer’s documentation for more information

12 Scene Loss Sensitivity adjustment

Sets the sensitivity in the camera a field of view so that brightness variations trigger an alarm. Scene Loss alarms could be triggered by something sprayed on or draped over the camera lens.

13 Pre Motion/ Post Motion

Sets the time in seconds for video recording after motion is detected

14 Motion Detec-tion Sensitivity

Defines the amount of movement (motion) required within motion-sensitive areas before the system recognizes it as an activation trigger. If the camera is monitoring a distant image and the expected movement is very slight, the sensitivity needs to be very high. If the image is a doorway and only people are to be detected rather then small pets, the sensitivity can be set low.IP camera motion sensitivity may vary by model. See the manufacturer’s documentation for more information.

15 Recording trigger

Sets incoming video as a trigger for recording. Click Continuous to change the setting to Motion. IMPORTANT: Each time you restart the system, it defaults to Continuous recording. To retain the Motion setting after a restart, set this option in the Schedule tab. IP camera triggers – May vary by model; see the manufacturer’s documentation for more information

ADDING IP CAMErAS AND DEVICES

You can add IP cameras or other IP device either manually or by searching for the device.

1. From the Camera window, highlight a camera.

2. Under IP Camera Settings, click Add.

The Search IP Device dialogue appears.

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3. Check Search in Network to add the camera automatically.

4. Click OK. A list of available IP devices appears.

5. Select a device or highlight ALL IP DEVICES to search for everything available. A list of available IP devices appears.

6. Click the device of interest, then click Next. The IP Device Details window appears.



7. Check the information to ensure it is correct.

8. Enter the User Name and Password for the camera.

9. (Optional) Enable other supported options (Stream on Motion, PTZ, Audio, if available) by clicking the checkbox to enable it.

NOTE Check www.sc-black.com or the camera manufacture’s website for options supported by your IP camera.

10. Click Finish to return to the main Camera window. The new camera will appear in the list.

11. Assign the IP device to a channel by selecting the channel.

12. Select the camera from the drop-down list of cameras in Step 11.

13. Click Assign.

14. Repeat Steps 12-14 to assign other IP cameras to channels, as needed.

15. Click Close to close the Camera tab and to complete the camera assignment.

The main Server software window appears that contains a message that the configuration has changed and that you need to restart to apply the new Configuration.

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16. Click Yes.

NOTE You must click Yes to restart the software. If you select No for this option, the IP camera will not appear in the camera channels. You will then need to go back and set it up again.

When the software restarts, the camera(s) will appear in the assigned channels.

ADDING IP CAMErAS AND DEVICES MANuALLy


2. Under IP Camera Settings, click Add. A Search IP Device window will open.



3. Select Add Manually and then click OK.

4. When the IP Device Details dialogue appears, enter the information into the spaces provided. You can leave the URL, MAC Address, and all the PORT Settings fields blank.

5. Repeat Steps 10-16 in the previous procedure (Adding IP Cameras and Devices).

6. Click Finish. A message appears asking if you want to restart the software.

7. Click Yes to restart the software.

NOTE You must click Yes to restart the software. If you select No on this option, the IP camera will not appear in the camera channels. You will then need to go back and set it up again.

SETTING SCENE LOSS SENSITIVITy

Scene loss occurs when the camera view is obscured in some way, such as when someone spray paints the camera lens or drapes a cloth over it. The Scene Loss detection software scans the incoming camera image and checks for brightness variations in the image. Generally, video from a camera varies

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in brightness over the field of view. If someone drapes a cloth over the lens, the entire field of view of the camera becomes almost black. This decrease in brightness variation over the whole image triggers a scene loss alarm. A scene loss alarm can be configured to send an email notification.

NOTE Scene loss works with all IP cameras and S-class analog cameras, but not with some analog cameras.


2. Check the Scene Loss Sensitivity checkbox.

3. Set the scene loss sensitivity from Low to High with the slider. Range is from Low to High, 1-100; default=20.

NOTE In most cases, set the Scene Loss Sensitivity up to but not quite at a level to spontaneously trigger a scene loss alarm. This helps ensure that any blockage of the camera view is enough to trigger the alarm. For example, a camera pointing toward a bare wall indoors requires a lower sensitivity setting, otherwise the bare wall itself may set off the alarm. On the other hand, a camera set up outdoors generally requires a higher sensitivity setting, since an outside image usually contains more brightness and color variation.

SETTING PrE MOTION AND POST MOTION DETECTION INTErVALS

The Pre Motion and Post Motion detection intervals let you record video leading up to and after an event. This helps you put the event in context of a longer time interval than just the event itself.

Continuous mode deactivates pre-motion and post-motion recording. Change to Motion mode to enable this feature.




2. Move the selection arrows to the desired number of seconds for the selected interval. Range 0-15 seconds. Pre Motion default = 0 seconds; Post Motion default = 2 seconds.

ADDING MOTION DETECTION ArEAS

You can add motion detection areas over doors, windows, parking areas, etc. to detect motion that will initiate video recording. Motion detection begins after you define motion areas are defined:

1. From the Camera window, uncheck Cover Entire Area. The Motion Detection Area is then outlined with a red border.

2. Change the Recording Trigger from Continuous to Motion by clicking on the camera icon under Motion Detection Sensitivity.

3. Click on the image in the viewing area to add motion areas. The motion areas appear as red squares around an X:

— Left mouse button adds motion areas — Right mouse button removes motion areas — Double-clicking fills the entire image with motion-sensitive areas. You can then remove areas

you do not want sensitive.

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4. If you make an error, clear all selected areas by checking then un-checking “Cover Entire Area.”

NOTE You can add up to 300 motion-sensitive areas.

5. Adjust the motion sensitivity slide control, as needed.

6. Adjust the Pre Motion and Post Motion intervals, as needed.

MOTION SENSITIVITy GuIDELINES

Table 5 describes possible motion sensitivity settings based on image sizes.



Table 5. Motion sensitivity settings

Name Description

Entire Movement When the entire body moves

Partial Movement When only the arms or legs move

Movement Speed Approx. ±20 compensation of recommended sensitivity value (High speed : max. +20, Low speed: max. -20)

Number of Persons If the number of persons on the screen increases, the motion can be detected at a lower sensitivity level. Adjust the sensitivity value accordingly.

NOTE If the system is to record in low-light conditions with poor illumination, cameras may try to compensate. This can result in image noise that triggers the system to record and wastes hard drive space. You can counteract this by decreasing sensitivity on the slide control.

4.4.2 Networktab

Click TOOLS > Configure > Network to access network settings in addition to bandwidth, remote connections, and transmission time limit options. Table 6 describes the options found on the Network tab.

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NOTE If the system is on a Local Area Network (LAN) and interfaces with another application or is accessible via a web browser or Remote Manager software, then the IP address of the system must be fixed (static or Reserved DHCP).

Table 6. Network tab


1 Enable Network Enables / Disables network connectivity (Default=Enabled)

2 Network Settings Edit See the section “Editing Network Connection Settings” in this guide.

3 Additional Network Options Bandwidth Limits (Bandwidth Throttle): Sets the maximum bandwidth to remotely view traffic on the LAN. Bandwidth restrictions limit the amount f video streamed across each connection. (Default=100 Mbps; bits per second NOT bytes per sec-ond) NOTE: You must check this option to turn on the bandwidth throttle.

4 Synchronize Matches the time setting in the server with the remote host

5 Transmission Time Limit Sets the amount of time images are broadcast to the remote host

6 Remote Event Notification Enter the IP Address of the system running the Remote Manager; notifications about events are sent to this remote system

7 Remote Connection Time Limit

Connection Time Limit: Sets the maximum time for the remote connectionAuto Disconnect on no activity after: Maximum amount of time to keep the remote connection before disconnecting

EDITING NETwOrK CONNECTION SETTINGS

Click Edit to open the Network Connection Settings window.

• Network Adapter List – In most cases, use the default adapter; or select an adapter from the drop-down list.

• IP Address and Subnet Mask – Needed for other applications to reliably access this system; this information may automatically be generated (as shown).

• Gateway – (Optional) If the LAN has access to external networks, you can enter a gateway, but it is not required.

• DNS server address – Enter DNS details or leave the default. This information is obtained automatically.

NOTE To identify the Subnet Mask, check the network details of your Remote PC configuration. To find the IP Address and Subnet Mask: (1) Go to START>RUN. (2) Type “CMD.” (3) Click OK. (4) At the DOS prompt, type IPCONFIG. (5) Click Enter. (6) Write down the IP Address, Subnet Mask, and Default Gateway.



NOTE To access the Internet from the system, you must first define a DNS server. Contact your system administrator for information.

TIME SyNCHrONIzATION SETTINGS

Time synchronization is extremely important when using time-related external software applications (e.g., access control). Use a network-wide server application (e.g., Windows NET TIME synchronization client) to synchronize all network-based PCs, and then use the Time Server application (DIGIOPTS.exe) to synchronize the system to these PCs.

The Server only updates the time on the hour as it closes one .DSF file and starts another.

1. Install the DigiopTS.exe on a remote PC or server in the directory C:\DIGIOP\RemoteManager.

2. Run the DigiopTS.exe application from this directory by double-clicking on the file.

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ACTIVATING THE TIME SErVEr APPLICATION

Activating the Time Server application ensures that DIGIOPTS.exe runs whenever the PC is started. In turn, this PC broadcasts at regular intervals to all devices on the network that have the “Synchronize with System Time” option checked.

1. To modify the time interval between broadcast, open the DIGIOPTS.ini file found in the RemoteManager directory in Microsoft Notepad.

2. Set this to 30 to 60 seconds to avoid nuisance traffic on the LAN.

3. Save the DIGIOPTS.ini file to the RemoteManager directory.

rEMOTE EVENT NOTIFICATION SETTINGS

If you are running the Remote Manager and want to receive events (alarms) from the system, you must enter the IP address of the PC running Remote Manager in the “Remote IP and Phone Number” list on the Network window.

1. From the Remote Event Notification field of the Network window, click Add.

2. Type an IP address or a Phone Number in the space provided.

3. Repeat Steps 2 and 3 for up to ten addresses or phone numbers.

4. Click OK. The entry appears in the Remote IP and Phone Numbers list.

NOTE SC Black systems do not come standard with dialers or modems. However, SC Black systems have been tested with and support US Robotics® Model #5633.



rEMOTE CONNECTION TIME LIMIT

When a sensor event occurs, the system automatically connects Remote Manager PCs whose IP addresses are listed in “Remote IP and Phone numbers.” You can have up to 32 connections.

• Connection Time Limit – Sets the length of the connection, up to 25 minutes, and disconnects after the specified amount of time. When this option is unchecked (default), the connection time limit is set to the maximum connection time, 120 minutes.

• Auto Disconnect on no activity after – Setting that determines how long the connection remains active when there is no sensor activity. If you uncheck this option, the connection remains active continually (no time limit).

TrANSMISSION TIME LIMIT – ON SENSOr ACTIVATION

Video streams to the Remote Manager when a sensor is activated. The duration of video streaming may be different from the Sensor Record period (for more information, see the section “Sensor / Controls”).

1. To limit the transmission time, select the desired period from the drop down list.

2. Select a range from 10 seconds to 10 minutes. “No Limit” means the video continuously transmits until it is manually disconnected.

4.4.3 Sensor/Controltab

To access the Sensor / Control options, click TOOLS > Configure > Sensor / Control. Sensors are also called “inputs,” while Controls are also called “outputs” or “relay outputs.” Generally, a sensor (input) is connected to a dry set of normally open (N/O) or normally closed (N/C) contacts. A dry a contact of a relay does not make or break a current; usually a relay or other device starts or stops current flow.

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NOTE The use of end-of–line resistors or balanced-input resistors is not recommended. However, you can connect some external I/O device requiring 2.2 KΩ resistors.

Table 7. Sensor/Control tab


1 Enable Sensors and Controls

Activates the sensor and controls configuration

2 Sensor Blue – Sensor available; Yellow – Sensor selected; Grey – Sensor unavailable. NOTE: Sensors 1-4 can be either physical or “virtual” (detect video and network loss and recording failures; not PTZ or triggers). The remaining sensors up to 32 (this number varies by SC Black model) can be set for virtual sensors. Sensor 4 has a special control for Auto Shutdown used in conjunction with a UPS backup device. See Item 9 in this table for more information.

3 Sensor Time By default, sensors and controls are scheduled for 24 hr operation (From hour 0, To hour 24). NOTE: For comprehensive scheduling of sensor monitoring, go to TOOLS>Configure>Schedule.

4 Cameras associ-ated with selected Sensor

List of available cameras that you can associate with a sensor. Camera icon colors indicate different camera types (analog or IP) and camera states (available, unavailable, etc.). See Table 4 for a list of camera icons.



5 PTZ Preset Lets you select a PTZ Preset to activate when a sensor is triggered. For example, a door sensor can trigger a camera to pan to a door; a keypad swipe can trigger a camera to pan to an entry.

6 External Output connected to each Sensor

Sets up a Control to activate when a sensor is triggered. Turns red if mapped to the current selection.

7 Sensor Recording Time

Sensor Active Duration – Camera records the entire time the Sensor is activated Use Predefined Time – Activates slide control timer that lets you record from 3 seconds to 5 minutes, once triggered by a sensor

8 Recording Time control slider

Sets the amount of recording time after the sensor is activated (from 3 seconds – 5 minutes)

9 Use No. 4 sensor for Auto Shutdown

In conjunction with the use of an Uninterruptible Power Supply (UPS), the Auto Sensor pro-tects the system against surges, spikes, and momentary power loss during a power failure. The system shuts down approximately 1 minute after this time period. If the UPS contains an output for power protection, you can wire the sensor to the UPS so the DVR is notified to start Auto Shutdown when a certain power condition occurs.

Example Sensor 4 Auto Shutdown – If your UPS runs for 5 minutes, set the UPS Battery Backup to 3-4 minutes to allow an extra minute required to shut down. When power is provided via the UPS, the system starts up and resumes recording.

10 Sensor Etc Motion Sensor – Displays motion detection and records the event Display mode freeze after sensor – System automatically displays a full-screen image in response to an alarm; this overrides the current display mode.

11 Relay Type N/O –normally open (the sensor closes the circuit on activation)N/C – normally closed (the sensor opens the circuit on activation)

12 Recording Mode NOTE: Applies to sensor activations (does not apply to motion detection activations)

Optimize FPS – Applies any available frames (up to 29) to the camera when a sensor is triggered. If the camera recording is set for sensor (S), motion/sensor (M,S), or Continuous/Sensor (C/S), the recording is “optimized” when the sensor is triggered. The DVR records at the maximum available frame rate (FPS) during the entire sensor alarm (but not during the pre-alarm). For a multi-screen display (split screen), the camera on which the alarm occurs enlarges to full screen. After the alarm period expires, the image returns to the original multi-screen display.Normal – Records from sensor activation at the user-defined frame rate

Example Optimize Frames Per Second: If video is being recorded at 5 fps, then when the sensor is triggered, the camera records at 25 fps. When the Sensor Recording Time ends, recording returns to 5 fps

Example Normal: If video is being recorded at 5 fps continuous or motion, it will stay at 5 fps on sensor activation. Sensor activation does not change the image size. A red border appears around the image to alert about the alarm.

13 Sensor Type N/O –normally open (the sensor closes the circuit on activation)N/C – normally closed (the sensor opens the circuit on activation)

14 Sensor Alarm Plays a sound if the sensor is tripped. When this is selected the system beeps on sensor activation. Each sensor can be individually set

15 UsePreAlarm PreAlarm Duration – Amount of video time (1-6 seconds) added to the video when a sensor is activated. Video is saved on the SC Black DVR at the “normal” recording frame rate. When an alarm is activated, pre-alarm and the target video is stored as one video record. PreAlarm Temp Drive –PreAlarm video is cached here pending sensor activation.

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16 Video loss detection Video Loss Detection – Takes control of your last output control relay, activating it for 1-2 seconds when the system detects video loss on any connected camera. Network Loss Detection – Allows the system to detect a system network failure and logs it to the Event Log.Recording Failure Alarm – If a video channel fails to record to the HDD (e.g., HDD is dam-aged), the second-to-last control relay activates a recording failure. You can connect an external device to notify an alarm panel or siren of the recording failure.

ENABLING SENSOrS AND CONTrOLS

The Sensor / Controls let you set up system sensors (inputs) and controls (outputs).

1. Place a checkmark in the Enable Sensors and Controls checkbox.

2. Select a sensor from the list of those that are available. Sensors are color coded to indicate their availability:

— Blue – Sensor available — Yellow – Sensor selected — Grey – Sensor unavailable

NOTE In this example, a BLK-NX10 NVR is configured with 16 cameras, four sensor inputs, and four control outputs.

3. Enable a sensor by selecting a Sensor Time: From hour and To hour (0-24).

4. Select a camera to associate with the sensor. As in the example below, the selected camera is highlighted in green. Available analog cameras have blue numbers and are highlighted in blue when selected. Channels with maroon numbers–e.g., 1, 17, 27-32–are available but do not have a camera associated with them. Unavailable channels (none in this example) are simply greyed out.

5. After selecting a sensor, you can set up a control (relay output) to activate.



6. Select a Sensor Recording Time:

— Sensor Active Duration – Camera records the entire time the sensor is activated — Predefined Time – Allows you record from 3 seconds to 5 minutes, once triggered by a

sensor

NOTE For comprehensive scheduling of sensor monitoring, go to TOOLS > Configure > Schedule.

ASSOCIATING PTz PrESETS wITH SENSOrS

1. Select a sensor.

2. Select a PTZ-enabled camera to associate with this sensor.

3. Select a PTZ Preset to associate with this camera and sensor.

ASSOCIATING MuLTIPLE CAMErAS AND SENSOrS

A single sensor can be associated to many cameras, so a single sensor input can cause multiple cameras to record. A camera can also be associated with more than one sensor. In this case, the camera starts recording when any of its associated sensors are triggered.

1. To associate a sensor (input) with a single camera, select an available sensor.

2. Select an available camera. The camera starts recording when the sensor is triggered.

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— Example 1: Sensors 1 and 2 are both associated with Cameras 1 and 2. Triggering either Sensor 1 or Sensor 2 causes both cameras to record.

— Example 2: Sensor 1 is associated with Camera 1 and Camera 2, while Sensor 2 is associated with Camera 1 and Camera 3. Triggering Sensor 1 causes Cameras 1 and 2 to record; triggering Sensor 2, causes Cameras 1 and 3 to record.

MOVING A CAMErA TO A PTz PrESET POSITION wITH A SENSOr TrIGGEr

Sensor inputs can be associated with any available camera PTZ preset location. Any one of the preset locations can be associated with a sensor input.

NOTE Before this setting is made, you must enable the camera PTZ from TOOLS > Configure > PTZ. You must also define PTZ Presets.

Example 1: Set Sensor 1 to move PTZ Camera 1 to the Preset 5 position.

• (1) Select Sensor 1. • (2) Select Camera 1. • (3) Open the PTZ dropdown under Camera 1. • (4) Click PTZ Preset 5. • (5) Repeat for other cameras.

Example 2: Set Sensor 3 to move PTZ Camera 3 to the Preset 127 position.



• (1) Select Sensor 3. • (2) Select Camera 3. (• 3) Open the PTZ dropdown under Camera 3. • (4) Click PTZ Preset 127. • (5) Repeat for other cameras.

SETTING uP A SENSOr TrIGGEr TO ACTIVATE A CAMErA AND A CONTrOL

(OuTPuT rELAy)

You can associate Sensor inputs with any available Control output (relay), but you must also associate the Control with a camera. Systems can have various combinations of sensors and outputs.

The icons on the Sensor and Control tab identify the available input or output:

• Dark grey – Controls (outputs) are available• Red – Control currently selected• Light grey – Control is being used by another system function

1. To associate a Sensor to a camera and an output relay, select the Sensor icon.

2. Select a camera.

3. (Optional) Select a PTZ preset position, if required.

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4. Select the Control. As each device is selected, its associated icons are highlighted.

TyPICAL PTz wIrING

• For both examples, the coax [1] from the PTZ camera connects to the video input cable (not shown), which is attached to the video capture card of the system.

• For Example 1 (the left diagram above): Connect the RS-232 PTZ control cable [2] to the serial RS-485 port.

• For Example 2 (the right diagram above): The RS-232 PTZ control cable [3] connects to the I/O card (Diagram A) [4]. (Ensure that the RS-232 PTZ control cable is installed from COM 1 to the I/O card.) Attach the control wire from the camera to the supplied 4-conductor cable (see the diagram in the PINOUT NOTE [5] for connections for TX- and TX+).

NOTE For information about setting up the specific SC Black model you purchased, see the Quick Start Guide packaged with your system.

To access the PTZ preferences, click TOOLS > Configure > PTZ. Table 8 describes the PTZ tab settings.



Table 8. PTZ tab


1 Use PTZ Enables PTZ

2 Select Camera Shows available cameras. Blue cameras icons represent selected analog devices.

3 Enable PTZ Enables PTZ for the selected camera

4 PTZ Protocol Lists the available PTZ protocols to select for the camera. NOTE: If the specific PTZ is not listed, look for a similar model or the same manufacturer and test to see if it works. If a special protocol is required, contact your SC Black Dealer.

5 Select Camera, unselected

Cameras with blue numbers are configured for analog devices, but are unselected.

6 PTZ Protocol selection Opens a drop-down menu for PTZ protocol selection

7 Add PTZ Protocol Lets you add a PTZ protocol

8 Port Communication with the PTZ is through the I/O board. The default communications port is COM 1. IMPORTANT: Do not use COM 4 as it is predefined for use for I/O com-munications. NOTE: Several PTZ protocols can use the same port.

9 Camera Address Lets you enter the unique camera ID (set via dip switches on the PTZ camera) in the software using the on-screen keyboard. If the address is correct and the SC Black system can communicate with the PTZ camera, an onscreen PTZ-control window opens to display the available PTZ functions. If the PTZ address number has already been used for another camera, then a message appears prompting you to select a different camera.

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10 Pan/Tilt/Preset/Aux controls

Pan/Tilt – Controls the PTZ camera pan (horizontal movement) and tilt (vertical move-ment) Preset – Options for setting and locating the preset Aux – Auxiliary functions that are not built into the regular interface; custom integration, eg., a light or fan

11 Zoom / Focus / Iris Controls PTZ camera settings for zoom, focus, and iris (aperture)

ENABLING PTz

PTZ cameras can be controlled in many ways (such as with a handheld controller). Check Enable PTZ if you want to use SC Black software to configure and control PTZ.

1. To enable PTZ for use in the SC Black system, place a checkmark in Use PTZ. The available cameras are highlighted across the top of the window. Camera icons outlined in maroon are not available for configuration.

2. Select a camera from the list.

3. Place a checkmark in Enable PTZ to enable it for the selected camera.

4. Once you enable PTZ for the camera, open the PTZ Protocol drop down box to select the pre-defined protocol.

If the PTZ protocol you need is not listed, look for a similar model or the same manufacturer and test to see if it works. If this does not work, contact your SC Black Dealer. For more information, see the section “Adding a protocol from a file” in this guide.

5. Select a Port from the drop-down list. Communication with PTZ is through the I/O board on the system. The default communications port is COM 1. Multiple protocols can use the same port.



CAUTION Do not select COM 4. It is assigned to I/O communications.

6. Enter the Camera Address in the field provided using the on-screen keyboard. This is a unique ID for each PTZ camera that is set with the DIP switches on the camera.

7. Click Input on the on-screen keyboard to close the keyboard. If the address is correct and the DVR can communicate with the PTZ camera, an onscreen PTZ-control window opens to display the available PTZ functions. If the PTZ address number has already been used for another camera, then a message appears prompting you to select a different camera.

8. Use the Move button to test PTZ movements.

ADDING A PrOTOCOL FrOM A FILE

If the PTZ protocol is not on the drop-down list and your SC Black Dealer has provided a file containing a new protocol, these steps describe how to install the protocol:

1. Save the file to compatible memory media (CD, USB memory device, etc.).

2. Insert the memory media in the CD drive or the USB port, as applicable.

3. From the SC Black screen, click Tools > Configure > PTZ.

4. From the PTZ window, click Add PTZ Protocol. All previous settings will be cleared in preparation for a new protocol for this camera.

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5. When the Find Folder window appears, browse to the new file on the memory media and double click on the file.

6. Click OK to load the file.

7. The new protocol appears on the list.

8. Select the new protocol and continue with the installation.

CrEATING A PrESET

Preset options vary by the selected PTZ protocol, by the camera model, and by what the camera supports. This example is for illustration only. The selections you have for your particular situation will vary.

1. Click on an unassigned preset number from the Seq list under Preset Function.



2. Name the preset by clicking the Location button. An on-screen keyboard appears.

3. Type a name and click Input to close the keyboard. The name does not appear until it is associated with a preset number.

4. Move the camera to the desired location with the arrow keys on the Pan/Tilt tab. This is the position where the camera moves for this preset.

5. Click Set Scan. The name set up in Step 2 appears in the list under Preset Position.

6. To test this preset, select it and click Move. If correctly set up, the camera moves to the correct location.

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CrEATING A TOur

Several PTZ protocols set up “scan tours.” A tour moves the camera to several positions in the order you have set up.

1. To create a scan tour, from the Preset tab click Set Scan.

The Current View screen appears of the image from the PTZ camera. It contains the set of on-screen Pelco P protocols (used in this example). Other PTZ protocols may contain different control options than the ones shown here.

2. From the Commands drop-down list, select Set Pattern Start (not shown here).

3. Move the camera using the arrow keys on the Pan/Tilt tab PTZ to the start position of the tour.

4. Click Start.

5. From the Commands drop-down, select Set Pattern Stop.

6. Move the camera using the PTZ controls to the stop position of the tour.

7. Click Set.

8. To test the tour from the Commands drop-down, select Run Pattern.

9. Click Start. The camera should now run the tour.

4.4.4 Colortab(foranalogcamerasonly)

To access the Color preferences, click TOOLS > Configure > Color. Table 9 describes the Color settings.



Table 9. Color tab


1 Select Camera

The camera icons at the top of this tab identify the channel input status

An analog camera is connected to this video source (Channel 2) and is selected and ready to configure. While highlighted, the options that are displayed are for this camera.

An analog camera is connected to this video source (Channel 2), but the camera is not currently selected. To configure this camera, click on the camera icon.

An IP camera is connected to this video source (Channel 26) and is selected and ready to configure. While highlighted, the options that are displayed are for this camera.

An IP camera is connected to this video source (Channel 26), but the camera not currently selected. To configure this camera, click the camera icon.

This channel is configured (connected to a video source), but a camera is not selected; inactive camera

No channel is configured, i.e., no video source is connected to this channel

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2Current Record-ing View

Displays the image from the selected camera

3Camera Color Setting

Brightness, Contrast, Chroma U, Chroma V, Hue, and Gain image settings

4 Default Returns the image to the original color settings

1. Select a camera. Each camera image can be customized to enhance the image. For example, if the image is too dark, change the Brightness.

2. Continue adjusting the controls for Brightness, Contrast, Chroma U and V, Hue, and Gain. You can experiment with various effects until you achieve the desired results.

3. To return to the original settings, click Default.

4.4.5 Displaytab

To access the Display preferences, click TOOLS > Configure > Display. These options provide fundamental controls of the display and recording options and allow you to change options system wide. However, you may want to use more advanced features on other tabs, such as FPS or compression, to better control your display.



Table 10. Display tab


1 Recording

Enables / Disables recording (Default=Enabled). To disable a camera from recording to the hard drive, click the camera to disable it. If you are playing live video, the screen continues to display the image even after the camera is disabled. The camera icons denote: Blue highlighted=analog camera selected; blue numbers only= analog camera available but not selected. Green highlighted=IP camera selected; green numbers only=IP camera available but not selected. Maroon numbers=channel not associated with a camera. Grey=channel not configured.

2Password Protected Recording

Applies password protection to encrypted data files

3 User Management

Manages users; must be logged in as an Administrator; applies to both the system and the SC Black viewer software. Username and password=64 characters max; Description=256 characters, maximum. User privileges are defined in the Configure tabs as well as by user privileges, e.g., not all users can change a time and date, only administrators can manage users, a user may be only have permission to view one screen, etc.

4 External Monitor(Optional) An ANALOG “spot monitor” that is plugged directly into the systems’ capture board. Each SC Black model handles the external monitor option slightly differently. See the documentation for each model for more information.

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5Recording Resolution

Sets the recording resolution for all cameras (globally). Recording must be paused to access these settings. Resolutions include 352x240, 720x240, and 720x480. Each system may have different recording resolutions. NOTE: Settings are overridden by configurations in Configure > FPS/Resolution.

6 Frames Per Second

Global camera frame-rate settingThis setting can vary slightly from model to model and between some DVRs. The available FPS is based on the compression type, the model of the unit, the number of cameras con-nected, and the resolution. Changes in these parameters change the “Maximum Frames” settings. NOTE: Settings are overridden by configurations in Configure > FPS/Resolution.

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Compression Type Global setting only applies to those SC Black systems with a variable compression settings.

Video

Available compression formats are: MPEG-4 – Greater compression ratio than MPEG-1 but uses more system processing power; may slow the system down slightly and reduce maximum FPSMPEG-1 – Allows for a higher FPS setting but uses more hard drive space

Audio QualityVoice quality uses a much lower sampling rate then FM Radio and therefore less hard disk space), but may not have audio clarity. Settings include Voice, AM Radio, and FM Radio.

8

Retain Video Data; Autorun checkbox; Setting button; Stream only motion video to remote clients

Opens the Delete Data Management dialogue, which lets you individually set video retention time for each camera or globally for all cameras (by checking the “All Recording Schedule” check box). You can choose to delete recorded video after 1- 90 days or to never delete it by leaving the default dashes, i.e., “--.” You can also stream video to the remote client. NOTE: You can configure a different setting for each recording type (i.e., Motion, Sensor, and Continuous).

9 Display Division

Shows the available Divisions for this system (some models have fewer selections)

10 Select Display order

The multi-screen system display is split into panels where you can view a combination of images. For example, if you want to see four cameras at once, click the button on the main screen and the first four cameras in the sequence are displayed. If the button is clicked again, Cameras 5, 6, 7, & 8 are displayed, etc. By default, the system comes with successive sequences that can be deleted or modified. Other sequences can also be added.

11

Display Sequence

Lets you Add, Modify, or Delete Sequences Adding a sequence: 1. Choose a multi-image Division. The current selection is highlighted. 2. Click camera icons in the order you want them to appear on screen. In this example, Camera 12 is first, Camera 3 is second, Camera 6 third, and Camera 1 fourth. Each selected camera is highlighted then the camera number is added to the small text box. 3. Click Add to add the new sequence.

Modify or Clear a sequence

If an error is made, click either the Modify or Clear buttons and the system clears that sequence. Click the Default button to return to the default sequence.



12Display Division Rotation Dwell Time

Sets the sequence for each multi-image screen (e.g., 4-way split, 6-way split, etc.) (de-fault=1, 2, 3, 4…x). You can customize this to display 2, 3, 4, 9. The dwell time can be set from 1-60 seconds.The display can “rotate” (sequence) through the defined screen setups (see above) by check-ing the Display Division option or by clicking the rotation button on the main screen. (These two checkboxes are directly linked and can be activated here or on the main screen).

SETTING uP PASSwOrD PrOTECTED rECOrDING

Applying a password to video and/or audio provides an extra level of security for the encrypted data on the hard drive.

CAUTION

BE SURE TO WRITE DOWN YOUR PASSWORD AND KEEP IT IN A SAFE PLACE. It cannot be recovered. If you set this password, you must log in with it each time you watch recorded video from either the system or from an external application

A password is only applied to files at the BEGINNING of the next recorded hour unless you stop and then restart the recording. For example, if a new password is selected at 3:20, the password will be used to encode recordings after 4:00. So the images recorded between 3:20 and 4:00 will not be protected with the new password unless recording is stopped and restarted.

1. Place a checkmark in Password Protected Recording. This activates the entry boxes under Video and Audio.

2. Enter a password in the text box under either Video or Audio. The password can contain up to 50 alphanumeric characters.

3. Click Enter.

4. (Optional) To assign a single password to both video and audio, check the Same as Video checkbox

ADD, DELETE, MODIFy uSEr PrOFILES

1. To configure a user, click the User Management: Manage button. The User Manager window appears.

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2. To see what functions a user has, highlight a user name and click Properties. The User Property window appears.

3. Look at the Supported Function list (i.e., the User’s privileges). In this example, Search is the only function listed.

4. To add a function or privilege, highlight the function from the Unsupported Function list and click Add. This moves the option to the Supported Function list.



5. To add a new user, click Add in the User Manager window. The User Property window will open with all the fields blank. Fill in the User Name, Password, Confirm Password fields and choose the functions supported for this user. If the Supported Functions list is left blank, then the user can only control the main scrteen view modes and check system information. The user cannot change any configuration options.

NOTE POS (Point-Of-Sale), (SC Black Transaction Manager), is a licensed software product and is not part of the basic system configuration.

EXPOrTING AND IMPOrTING uSEr PrOFILES

A user profile contains the information related to a user (e.g., their username, password, and privileges). User profile lists (for an entire list of users) can be exported and imported to/from external storage devices (e.g., USB memory devices) and can be copied between systems.

1. To export user profiles, click Export. When prompted, enter the location where the file should be saved to, and then click OK.

2. Users in an exported user profile list can be merged with another machine.

— Any User profiles not on the machine will be added from the file — Duplicated user profiles will be updated with new file information including passwords,

privileges and descriptions. — The “administrator” user profile information will be updated to ensure that the administrator

password is recorded before importing and overwriting the current administrator profile.

SETTING uP AN EXTErNAL MONITOr

You can set up the external monitor to sequence through a set of video channels. This example shows the Display window for some systems and describes how to set up an external monitor.

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1. To create a sequence to be displayed on the external monitor, place a checkmark in the Sequence check box.

2. Select the cameras to view.

3. Set the dwell time.

NOTE Some SC Black systems have a multi-screen monitor output that displays the image as seen on the system software screen.

NOTE Some SC Black devices are not equipped with a spot-monitor output. However, you can install a card with four BNC connectors in the system. One of these connections can be configured as a multi-screen output to display the images from the system software or the sequential output.

rETAIN VIDEO DATA

This setting can set the video retention time for each camera individually, or you can set the retention time for all cameras globally by checking All Recording Schedule.

You can choose to delete recorded video after 1-90 days or to never delete video by leaving the dashes (“--”) in the Retain Data field.

NOTE You can configure a different setting for each recording type (i.e., Motion, Sensor, and Continuous).



COPy rETAIN VIDEO DATA SETTINGS

You can copy one camera’s configuration for retaining video data to other cameras using the “Copy to” button. When you select this option, the Copy Schedule window appears.

If you want to copy a camera configuration to Cameras 4, 7, and 15, place checkmarks beside these cameras in the Copy Schedule dialogue.

If you want to copy the Camera 1 configuration to all cameras, place a checkmark beside All.

4.4.6 FPS/Resolutiontab

To access the frame rate (FPS) and video resolution options, click TOOLS > Configure > FPS / Resolution.

Frames per Second (FPS) controls the number of complete images captured and saved each second. Resolution controls the image size. Both settings directly affect the quality of recorded video and the hard drive storage required. The higher the quality of recorded video (size and speed of images), the more hard drive storage needed.

This option lets you reduce the image quality (thus decreasing the amount the disk space required) for low-priority video, while maximizing the quality of high-priority video.

NOTE Use this tab only if you want different FPS and resolution settings for each camera record. To set the same FPS and resolution on all cameras, go to the Configure > Display tab.

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Table 11. FPS/Resolution tab


1 Enable Resolution Settings Sets the capture capability of the selected camera. This affects the number of im-ages (frames) and the frame size that can be captured and displayed.

2 Resolution Lets you individually set the available frame rates for the various resolutions, which include 352x240, 720x240, and 720x480. To globally set the resolution, go to the Configure > Display tab.

Max Frame Displays the maximum number of frames allowed for the selected resolution

Use/Max Displays the frame rate in use followed by the maximum rate allowed for each resolution.

3 FPS/Resolution Allocation Lets you allocate a Resolution and a portion of the available FPS for that resolution for each camera.

ALLOCATING FPS AND rESOLuTION TO EACH CAMErA

You can allocate a resolution and a portion of the available FPS for that resolution to each camera.



NOTE Pause the recording to make changes to these settings. If you do not pause, the options are grayed out so you cannot access them.

1. Click Tools > Pause to stop the recording. The available cameras are highlighted.

2. Place a checkmark in the FPS and Resolution Setting per Camera checkbox. This activates the feature.

3. Select the camera to be set-up from the available cameras.

4. Select the desired Resolution setting. (The available FPS for that resolution will be updated to the left of the resolution selected).

5. Use the slide control to set the FPS for that camera. As you move the slide control beside the camera, the values in the Use/Max column change correspondingly. The Resolution column indicates the current setting for the selected camera. In this example, the slide control is set to 22/30 frames per second at a resolution of 720 x 480.

6. Restart recording to apply any changes made to the camera.

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4.4.7 Scheduletab

To access schedule preferences, click TOOLS > Configure > Schedule. These Schedule preferences are more comprehensive than the basic schedule set in the Configure > Camera tab. They are described in Table 12.

Table 12. Schedule tab


1 Use ScheduleWhen checked, enables the schedule options. NOTE: Pause Recording to activate the features.

2 Record OptionIncludes options for selecting camera, schedule modes, and for motion and sensor activation.

3 Schedule ModesSets Workday, Saturday, Sunday, and Holiday schedules for each hour of the 24-hr period and for each camera

4Scheduled Frames for camera

Lets you set the time, frame, and frame rate for Workday, Saturday, Sunday, and Holiday

5 Holiday Scheduling Displays dates and names of configured holidays



6 Motion Detection (M) Applies motion detection to the camera

7 Continuous (C) Applies continuous recording to the camera

8 Motion/Sensor (M,S)Applies motion detection plus sensor-triggered recording to the camera NOTE: If a sensor is used to initiate recording, it can activate other features, e.g., opti-mized recording rates (only with some SC Black DVRs), audio alerts, etc.

9Continuous/Sensor (C,S)

Applies continuous recording plus sensor-triggered recording to the camera

10 Sensor Activated (S) Applies sensor-only triggered recording to the camera

11 Off (F) Turns off the recording for the camera

12 Copy to Lets you copy settings to all cameras

13 Default Resets the schedule to the factory default

CrEATING A CAMErA SCHEDuLE, wITH SENSOrS

1. Select an available camera.

2. Click the times you want to schedule the sensors to operate. Each cell in the table maps to a time and a type of day (e.g., Workday, Saturday, etc.) and to the particular camera you select.

To select times:

— Click on a row or column header to select the entire row or column. — Click an individual cell on the schedule. — Hold down the Ctrl key on your keyboard while selecting multiple, non-adjacent cells

anywhere in the schedule.

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— Click and drag the cursor across multiple cells. — Click the All button to select the entire schedule.

3. Once you select the cells from the schedule, choose a recording mode for the selected time period(s) and camera. Options include M, S, M/S, C, C/S, and F. See Table 12 for descriptions of these options. The selected “mode” appears in the cells.

NOTE If a sensor is used to initiate recording, it can activate other features, e.g., optimized recording rates (only with some SC Black DVRs), audio alerts, etc.

In this example, recording is set for Workdays (Monday-Friday):

— Midnight to 1am – Motion detection — 1am to 2am – Sensor trigger — 2am to 3am – Motion detection with sensor trigger — 3am to 4am – Continuous recording at FPS — 4am to 5am – Continuous and Sensor trigger — 5am to 6am – Camera is OFF (not recorded or visible)

COPyING A CAMErA SCHEDuLE

Once a schedule is defined, you can copy it to other cameras by clicking the Copy To button. The Copy Schedule screen appears.



Click the cameras (or All) you want to copy this schedule to. You can later refine each camera schedule by clicking on the camera and changing the schedule.

ADJuSTING THE FPS By SCHEDuLE (GLOBAL)

If the frame rate (FPS) needs to be reduced or increased within a particular scheduled day (Workday, Saturday, Sunday, or defined Holidays), you can create an individual schedule that appears in the Frame schedule field.

1. To create a new FPS schedule, Pause Recording from the Tools menu.

2. Select a camera.

3. Click Add from the Frame schedule window. The FPS Schedule Add window appears.

4. Select a Record Day. In this example, Workdays.

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5. Define the time period (start/end times).

6. You can select to use the predefined FPS rate by placing a checkmark in Yes under “Do you want to use Adjustable Frame Setting?” OR You can select a custom FPS rate for the selected time period by moving the slide control. You can also type a numeric value in the space provided.

NOTE If you enter an FPS value that is too large, the application adjusts the number to the maximum FPS.

7. Click OK.

DEFINING A HOLIDAy

The Holiday column on the schedule corresponds to the “holidays” defined under this window.

1. Enter the description in the Holiday text box.

2. Enter the date (USA format=mm/dd)

3. Click the ADD/EDIT button, and the item will be added to the Holiday schedule list



4.4.8 Systemtab

To access the system preferences, click TOOLS > Configure > System. The System tab provides access to most of the system’s safeguard functions.

Table 13 describes the System tab options.

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Table 13. System tab


1 Select Upgrade Lets you open the Find File window where you can browse for the media containing the upgrade software files. Upgrade software is obtained from a SC Black Dealer or from Supercircuits Technical Support on CD or DVD.

2 ESP Settings Local – Identifies the system you are working on as the ESP (Enterprise Surveillance Portal) host server Remote – (1) Check this option if a different system acts as the ESP host; (2) then enter the URL of the remote ESP system; (3) finally, enter your name and password that will be used to connect to that remote ESP system.

3 Don’t Ask again for Login at Startup

Bypasses the ESP login when the system software is restarted.

Automatically Update IP address

Maintains system communications even if the system’s IP address changes. This is very helpful if you do NOT have to maintain static IP addresses for running ESP.

4 Camera License Installs IP camera licenses

5 Select Drive for sav-ing data

(For demo use only) Lets you set the drive where system data is saved

6 System Backup Your system restarts from the most recent backup when there is a power loss or a software failure. If you have made changes that have not been backed up, these changes will be lost. When any changes are made to the system or its configuration, we recommend that you create a system backup using this option. That way, any changes you make will not be lost should the system inadvertently experience a power loss or software failure.

7 Email Notification Sets up an email address to receive and send notifications. Enter the recipient’s email address in the Send to field in the format [email protected]. For testing purposes, enter a local email address for the initial setup.

8 E-mail Setting Enter the sender’s email address, which appears on the email.

9 Need Authentication Sets a password to authenticate sending the email.

10 Disk Full Notification When an option is activated, notifies you when the drives are becoming full (80%). The system automatically overwrites the oldest data when the HDD is full. This notification lets you back up data before it is overwritten.

Send a Relay Output every 5 minutes. Triggers a relay to activate an external warning when the data drives are 80% full. Select the relay to be triggered from the drop-down list. You can scroll through and select the desired relay to activate. NOTE: By selecting the relay here, the relay is still selectable for other tasks on the Sensor/Control tab.

Show WARNING every 5 minutes -- Once the data drives reach the 80% full, message will notify you that you need to back up the data files.

11 Reset Configuration Restores the factory default settings for this system. All user-defined settings will be lost.

12 Export/Import If you want to configure similar settings in several devices, you can Export the configura-tion from one device to an external storage device (e.g., a USB memory stick). You can then Import the settings to the other device(s), as needed. The Export/Import options do not transfer user or IP data. To export/import Users, use the options found in the Display tab.



uPGrADING SOFTwArE

1. Insert the storage media that contains the upgrade file.

2. Click the “Select Upgrade” button. The Find Folder window appears.

3. Browse to the file location (CDROM, USB memory stick, etc.).

4. Click OK to begin installation.

5. Follow any on-screen prompts.

SETTING uP EMAIL NOTIFICATIONS

This option assumes that your LAN supports email. You need to have an email server address on your network to complete this setup. Contact your system administrator for information.

1. Place a checkmark in Email Notification.

2. Enter a DVR Location (name you give the site). This location differentiates this system from all other systems.

3. Enter the recipient’s email address in the Send to field in the format [email protected]. For testing purposes, enter a local email address for the initial setup.

4. Enter the sender’s email address. This address appears on the email as a response contact.

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5. Enter the Host Server Address, which is the email server on the network. (You may need to contact your system administrator to obtain this address.)

6. If authentication is required, check Need Authentication and enter a name and password that will be used when sending the email notification.

7. Click the Email Test button to confirm an email can be sent and received successfully. If you set up a local email address (Step 3), you can check this on a local PC.

SELECTING EVENTS FOr EMAIL NOTIFICATIONS

Email is sent to a recipient based on the criteria you set up in the Event Selection Window.

1. Open the Events options.

2. Place a checkmark beside the Event for which you want to send an email notification.



3. To attach an image of the event to the email, place a checkmark in Attach Screen When Sensor Event Occurs.

4. Set up when the screen will be attached, either Before or After the sensor (0-5 seconds).

5. Click Update Settings.

The email sent by the system provides the DVR location, type and time of the event, and an attached JPEG image from the camera of the event.

INSTALLING IP CAMErA LICENSES (uPGrADE)

1. Selecting Activate More IP Cameras opens the message shown here. This message means that you will need a different license key than the one that is attached to the unit (sticker on system).

2. Select OK to open the License Activation screen.

3. From the Activation window, choose the Activate Online option.

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4. Enter your IP Camera License ID and Password (provided by your SC Black Dealer).

5. Click Continue.

6. Once the license is successfully activated, click Continue again.

7. Click OK to complete the setup of the IP License upgrade. You are prompted to restart your SC Black software.



4.5 Search Menu

The Search menu lets you view, analyze (reprocess), manipulate, and export in different modes/formats. You can access it from TOOLS > Search.

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NOTE By default, Search mode takes you to the end of the current recorded files. No new recording occurs while the Search is running.

Table 14. Search preferences


1 Current Date & Time Displays the PC date and time

2 Record calendar

Use the calendar to find recorded video on the desired search date. Use the Prev(ious) or Next links to move the months forward or backward in time. Use the Up/Down arrows to adjust the Year and Month. Date codes: Pink – recordings available on that date Yellow – currently selected date Grey – no recordings on that date

3 Time Line (Hour/Min)

Displays the current system time. Clicking anywhere on the time line causes the Scan Bar to jump to that position/time. Use the Hour and Minute up/down arrows to locate known records. This option is synchronized with the Scan Bar so any change to the Scan Bar position will be reflected here.

4 Playback ControlsPlay, Stop, Pause, FWD, Step Forward, Step Backwards. See the section “Playback Controls” in this guide for more information about these controls.

5 Screen division displaySwitches from 1, 4, 9, or 16 images. Individual images can be removed from the split screen by clicking the camera button (left of the graphical record log). The selected Screen Mode is highlighted.

6 Tools (Search)Provides access to tools for doing searches, which include Image Processing, Smart Search, Hour Search, Search, Configuration, POS, and Image. For information about each of these tools, see the section “Search Tools” in this guide.

7 Playback speedLets you choose forward or playback at speeds of 1/8X, 1/4X, 1/2X, 1X, 2X, 4X, and 8X real-time speed. To adjust the playback speed, either drag the slide control or click on the slide control bar. The speed is displayed in the playback window.

8Print, Zoom, De-interlace, Image/Video Backup Controls

Print – Prints the image

Image Zoom – Magnifies the image in 48 incremental steps. Right-click with the mouse. When you place the mouse over the image, the cursor changes to the +/- magnifying glass. Clicking the left mouse button zooms out to a 1:1 ratio. By moving the mouse to different areas of the image, you can zoom in on parts on the image that you need to look at in more detail. This means that the zoom does not need to be centralized in the middle of the screen to work. See the section “Zoom” in this guide to see a zoomed image.

Image/Video Backup – Lets you access several options for copying images (other than HOUR BACKUP), including: Video Backup (DSF format and viewer); Still Image Backup; Standard format (MPEG format)

Interlace/Deinterlace (4CIF) – (Only applies to the S-Class systems when processing 4CIF recorded data) When printing the interlaced fields 4CIF images where the source was a dynamic (moving) image, the DVR captures “Even” and “Odd” fields to create the frame. Greater clarity may be gained by viewing the images separately. Option normally used while processing images for printout. See the section “Viewing Interlaced/Deinterlaced images” in this guide for more information about this option.



9 Graphical record log

Displays a 24-hour time period for the time and date selected. Double click to zoom in on the time line. The time zooms in from 24 hours to single hours. By double-clicking the time line, the time line zooms in for searches in smaller time increments. Different colors represent different recording modes: pink=continuous; blue=motion; red=sensor. See the section “Manipulating the Graphical Record Log” in this guide for more information about how to use the timeline features.

10Cameras selector and scroll bar

Displays camera images in multi-screen divisions of 1, 4, 9, and 16 cameras. Cameras not selected are not visible. For single images, use the camera selection buttons to move the displayed image from one camera to the next. For multi-screen divisions, use the camera selection buttons to select or de-select each camera from the search/display. The scroll bar can be used to access the other cameras not shown.

11 Scan bar (cursor)Lets you slide a scan bar along the time line and quickly select and view video. A preview pane displays the images as soon as the files are accessed. By double-clicking the time line, the time line zooms in for searches in smaller time increments.

SEArCHING FOr rECOrDED VIDEO

The Graphical Record Log is used to search for the video record you need. The following procedure describes the steps to take to do a search.

1. Open the Search dialogue.

2. Select a camera whose video you want to search. The selected camera is outlined in yellow in the viewer.

3. Look at the calendar [1] to see when recorded video for the camera is available. Dates in pink indicate video was recorded on that day.

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4. Select an approximate date from the calendar of the video event you want to see. The video begins to run in the viewer.

5. The timeline is first displayed in 24-hour intervals. Click anywhere on the timeline to select an hour [2]. You can also select the date from the calendar [1, above] and change the hour or minute with the up and down arrows on the Hour/Min clock [3].

6. Use the video controls [4] to control the video playback. Be prepared to stop and rewind the video, fast forward, etc., to locate the desired segment. Speed up or slow down the playback speed of the video [5] using the slide control. The maximum playback speed is “8X.”



Move to end of available files Frame by frame step forward Play forward at selected speed Pause/Stop Reverse play at selected speed Reverse frame by frame Move to beginning of day files

7. Double-click once on the dark bar at the top of the time line to zoom in to a shorter time interval. The time zooms in (expands) from 24 hours to approximately six hours, with the selected time roughly in the center of the time line.

8. Slide the vertical scan bar along the time line to another time. You can also move the slide control below the time line [6] to the right or left to change the time.

9. Double-click a second time to zoom to a shorter time interval. The time line now shows slightly more than three hours. (The next time you double-click, the time line returns to the 24-hour time period.

10. When you locate the desired section of video, you can zoom in to see more details. Here is an example of how the video can look at maximum zoom. Zoom magnifies the image in 48 incremental steps

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COPyING VIDEO

1. From the Search window, click Video Backup. The Copy Video to CD window appears.

Print

DeinterlaceZoom

VideoBackup

2. Click the Copy Video tab.



3. Place a checkmark beside the camera(s) whose video you are copying.

4. Select the Start Date/Time and the End Date/Time. Use the drop arrows to open the calendar.

5. Click the Add button to add this selection to the list of video segment times to copy.

6. Repeat Steps 2 and 3 for other selections. Each time, click Add.

7. In the Destination field browse to identify the location to where you want to copy your files. Your files must be copied to a CD/DVD, removable drive, or network device. The system will scan the selected drive and display the available free space. From the backup period list, select one or more periods to back up on the media you have available. The file size of the selected cameras periods will be displayed under the Space information.

8. (Optional) If the CD requires formatting, click the Format CD RW/DVD RW option.

9. Click Start Copying. The file copied will be in an encrypted .DSF format.

COPyING STILL IMAGES (BMP Or JPG)

1. From the Search window, click Video Backup.

2. Select the Copy Still Image tab.

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3. Pause the video playback.

4. In the dropdown list, select the camera you want to use to capture a still image.

5. Select the format in which you want the image, BMP or JPG (JPEG).

6. In the Destination field browse to identify the location to where you want to copy the file. The file must be copied to a CD/DVD, removable drive, or network device.

7. From the number of frames selector, select how many frames to save (1-100) using the up and down arrows.

8. If the CD requires formatting, click the Format CD option.

9. Click Start Copying to copy the file to the selected destination.

VIEwING INTErLACED/DEINTErLACED IMAGES

The Interlace/Deinterlace feature can be used to enhance video images. It combines an odd video scan with an adjacent even video scan to produce a deinterlaced image. It is normally used when processing images for printing.

1. Click Deinterlace on the Search window to display the interlaced frames. The default image is the interlaced image. The Deinterlace option lets you view individual even and odd frames.

2. Click the Deinterlace button once to access the even fields.

3. Click it again to access the odd fields.



4. Click it again to return to the default interlaced image. The selected field can be viewed during playback or while an image is still.

NOTE 4CIF images are interlaced. When printing an image where the source was a dynamic (moving) image, the system captures “Even” and “Odd” fields to create the frame. Greater clarity can sometimes be gained by viewing these fields separately.

SEArCH > TOOLS MENu

The Search option provides its own individual set of Tools for enhancing images (Image Post Processing), doing Sensor Event searches, and other functions.

1. To access this set of tools, from the Search window, click the Tools button. This opens the menu shown here.

2. Select a tool.

These Search Tools are described in the following sections.

ENHANCING IMAGES wITH THE IMAGE POST PrOCESSING TOOL

After a search is completed, you can enhance single images through the Image Post Processing feature of the Search Tools menu.

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1. From the Search window, select a date from the calendar and begin a video search for an image you want to post process.

2. Click on the Search timeline to display recorded video for the selected date.

3. When you locate an image you want to enhance, click the Tools menu. The Search > Tools menu appears.

4. Click Image Post Processing. The APP window appears. It contains archived video from the selected camera.



In the Preview panel, the video you selected appears as a series of images. Selecting the exact time is not critical at this point since the Image Post Processor can display all of the images in the video.

— The Preview panels display a series of images for up to 1 hour of video. If the camera was set for Motion, there may be less than 1 hour of video.

— The Preview slide controls shows the time the camera started recording. It is formatted as HH:MM:SS:1/1000 ref. Moving the slide control scans through the full hour of images in increments defined by the 1/1000th reference.

— Each thumbnail preview is captioned with the time and 1/1000 frame reference number.

5. Use the enhancement options (Processing Modules) to change the color, contrast, edge sharpness, etc. of the image. These options are typical of most video editors and work using stepped enhancements:

6. Change the image with these options until you have the desired effect.

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NOTE To reset or restore the original image (make the Post Process image to match the Channel Input image), click Reset.

Image Post Processing produces two images:

— Channel Input – Original file image retrieved from the hard drive — Post Processed – Channel Input with the real-time enhancement changes

7. (Optional) To edit the image using fine or course adjustments, from the APP window, click Edit > Filter Option. The Option window appears.

8. Move the slide controls to adjust the image. Try various settings until you achieve the desired affect.

9. Click Default to reset to the original settings.

10. Click OK to finish.

11. To save or print images after post-processing, click File > Save Bitmap. Images can be saved in either BMP or JPG format.

12. To copy an image to the clipboard, click the Edit menu or the Copy icon.



uSING THE SMArT SEArCH TOOL

Smart Search (also called “Museum Search”) lets you analyze video for movement after it has been recorded. Beginning with a video recording, you draw motion-sensitive areas directly onto the image. Any activity occurring within these areas creates an event that the software then logs to the Smart Search list.

For example, you might want to know the specific time(s) that cars entered and exited a parking lot, but you did not set up motion sensitive areas to detect these as they occurred. With Smart Search, you can return to the video and perform a post-video analysis of it. Smart Search logs any motion found in the areas you setup up for motion detection.

ruNNING A SMArT SEArCH

1. From the main SC Black window, select TOOLS > Search. The main Search window opens.

2. Click on a camera image you want to analyze. The border of the selected camera is highlighted.

3. Select the date/time to start the search of video recorded on this camera.

4. From the Search window, click Tools. The Search Tools menu opens.

5. Click Smart Search from this menu.

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6. The Smart Search window appears. This contains the camera video image plus the camera name (Channel Information) and the date and time of the search.

NOTE Initially, the data area on the right is empty until you run a search. In this example, the Smart Search was already run so some information is already shown.

7. In the Search field, enter one of these options:



— Type the Start Time and End Time or use the up and down arrows to select the time you want to run the Smart Search. OR

— Check the File Begin and File End checkboxes to match the start and end times to the available file content.

NOTE By default, the system opens with the Start Time set to the beginning of the first recording for that camera on the day selected (initially, this is the same as the “File Begin” time). The End Time is the time the file ends (initially, this is the same as “File End” time).

8. Click Go to Start to see where the video begins.

9. Adjust the Start Time and End Time as necessary to locate the desired video.

10. Place a checkmark in the Search Area Section to place a Block or a Square to define the search regions:

— Block – Click on the desired location on the image to add a fixed-size square. You can add up to 20 horizontal and 15 vertical blocks to the image.

— Square –Click on the desired location on the image and then drag the mouse to define a “square” region.

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NOTE Multiple blocks and squares can be added to a single image to create the motion sensitive regions you want. Blocks and squares may overlap.

11. Check Move to move blocks and squares to new locations. You can also Delete them.

12. Place a checkmark in View Search Process to view all video, not just the images where movement is detected.

NOTE When this option is unchecked, the only images that are previewed are those where movement is detected. In this case, if no event is found, the image does not change.

13. Adjust the Sensitiveness slide control for the percent of movement required to trigger an event. The number of events appearing on the event log reflects the sensitivity of the regions, i.e., 100% sensitivity generates more events.

— 0% – Not sensitive to movement — 100% – Very sensitive to any changes in the defined regions.

14. If you would like to speed up the search process, check the Quick Search option. Searches may be done up to 20% faster using this option.

NOTE During testing, a 10-minute recording was completed approximately 20% faster with Quick Search. Search times typically take 60 seconds for 10 minutes of video. The Quick Search only reviews the “index” images and ignores the other images. In a relatively motionless scene, this option could save considerable search time. If the Quick Search option is not selected, the search feature reviews every image recorded.

15. Begin the search by clicking Search Next Movement. The search pauses at the first event (i.e., movement is detected inside a defined sensitive region). Each event detected in this way appears in the list with a start and stop time.



16. Click Search Next Movement again to move to the next search.

17. Continue to click Search Next Movement until the search is complete. You can also select Search All, which erases the current search event list and re-starts the search. A search can be stopped, but not paused.

18. Play the events in the list by highlighting an event and clicking the Playback control. Other Search Controls are described in Table 15.

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Table 15. Smart Search options


1 Zoom Only impacts playback. (1) Choose a record. (2) Click Zoom. (3) Use the mouse scroll wheel to enlarge an area (e.g., a square or block). (4) Click Play and the video plays back at that zoom magnification. At the end of the playback or when a different video record is selected from the Smart Search list, the zoom magnification is retained until the Zoom is clicked again and the mouse wheel is used. To disable Zoom, click the Go to start playback control.

2 Speed slide control Only impacts playback. The playback speed varies depending on the frame rate at which the recording was made. At the lowest setting, the video plays back at about 1 fps.

3 Search Next Movement Searches the video from the selected camera for motion events

4 Search All Erases the current search event list and starts the search from the beginning again. The search can be stopped but not paused. Events are listed by start/end times.

5 Stop Search Terminates the search completely (no pause option is available).

6 Print Prints the first image of the search event

Save Launches a folder browser where you can select the destination folder. A folder and file are created as either a .BMP or .JPG. The folder/file format is: Folder and file – 20060118-071746.079-01. The name format is:YYYYMMDD – HHMMSS.RRR – Cam# (where RRR is a 1/1000 second reference number).

7 Erase List The Erase List button erases the current search event list.

SAVING .DSF FILES EACH HOur wITH THE HOur BACKuP TOOL

This option saves .DSF files to backup storage media in 1-hour increments.

NOTE .DSF files are encrypted.

1. Click Search > Tools > Hour Backup. The Backup window opens.



2. Click the Select Backup Date drop-down and highlight a date to back up.

3. Select a camera from the Camera Number list. Press and hold the Ctrl key to select multiple cameras.

4. Select an hour/file from the Hour list or press and hold the Ctrl key to select multiple hours/files.

NOTE The total estimated storage requirement for the selected files is listed under Selected file size.

5. Select the Backup Path to save the file to by clicking the Open Folder Browser icon.

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6. (Optional) If saving to a CD/DVD, use the Format DVD RAM or Format CD buttons.

NOTE The available storage capacity of the selected path is listed under Target free space.

7. Click Save to save the files and a .DSF viewer to the specified directory.

SEArCHING FOr EVENTS wITH THE SENSOr EVENTS TOOL

The Search Sensor Events search tool produces a list of all sensor events for the selected camera. You can then print snapshots of these events to use as needed.

1. From Search Tools menu, select Search Sensor Events.

NOTE If you are viewing a multi-division screen when you search for these events, all of the camera views are synchronized (or updated to closely match) the date/time of the camera you are searching. The Graphical Time Line is also updated.

2. Select a camera to search from the Camera Number list. You can also search all cameras at once by clicking Select All.



3. Click OK.

NOTE A disabled checkbox indicates that that camera has no recorded images for that date/time.

The Sensor Event List for the selected camera (under Camera Num) appears. Events are shown by Time, Event Type, and Sensor number.

4. Highlight an event by selecting a time corresponding to the event occurrence. To review the Previous or Next Date, click the appropriate button. You are prompted if there is not a Previous or Next Date.

5. Click Locate.

6. Select the camera(s) for which images are to be printed.

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ADDING A PrINTEr, ADJuSTING THE VOLuME, SEArCHING wITH THE CONFIG-

urE TOOL

The Search Tools > Configure option provides three features:

• Add Printer• Search Option• Volume Control

Add Printer

Use this option to add Windows compatible printers. Ensure the number of installed printers is kept to a minimum as there is limited HDD space (disk space) available on the drive.

1. Click the Add Printer button to browse for the printer files.



2. Once the Printer is added, go to the TOOLS > Configure > System tab and Backup the system.

Search Option

This option searches a CD or DVD for .DSF video files and displays them on the timeline.

Volume Control

This control lets you adjust the playback audio volume by using a sliding volume control.

uSING THE IMAGE ADJuST TOOL DurING LIVE PLAyBACK

This Search Tools option adjusts the live playback of a video record. When you are done, the image reverts back to the default settings. This option does not let you save settings.

1. Click Image Adjust.

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2. Select the camera to adjust from the Camera Num drop-down list.

NOTE This option lets you adjust settings for one camera at a time.

3. Select any one or more Image Filter options. The image will be adjusted according to the filters chosen.

4. Adjust the Brightness as required (real time preview update).

5. Adjust the Contrast as required (real time preview update).

6. Click Play to view the video record.



7. To restore (normalize) the image again, click Initialize to revert all settings back to their default values.

4.5.1 RemoteLoginoption

Opens a real-time list of logins to the system from remote devices (can include Remote Manager and integrated software).

4.5.2 EventLogViewoption

Opens a real-time log of the operation and alarm events generated by the system.

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4.5.3 POS(PointofSale)

The POS option (SC Black Transaction Manager) requires a separate license. It is not included with the basic system. Please contact your SC Black Dealer for more information.



4.5.4 AdvancedBackup

This option lets you back up any selected camera at a specified start and end time. Other options include a location folder and conversion format for video backup.

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APPENDIX A: SySTEM TrAy PrOGrAMS

APPENDIX A System Tray Programs Several programs are found in the Windows System Tray at the bottom of the Main window. The Server System Tray and its components are identified below:

NOTE The tray icons may appear in a different order than this example.

A.1 Shutting down the NetBackup Agent

Occasionally, you may need to exit the Server application to view settings or to check system files. If you need to exit the Server application, you must first close the NetBackup Agent, the operation of which prevents access to many applications needed for troubleshooting, including Microsoft Windows Explorer, Search, etc.

NOTE When you exit the Server application for more than 5 minutes without closing the NetBackup Agent, the system reboots and goes into a recovery mode. If this should occur, you need to restart the Server application and restart this process to prevent a system reboot.

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APPENDIX A: SySTEM TrAy PrOGrAMS

TO SHuT DOwN THE NETBACKuP AGENT

1. Backup the system to save any configuration or other changes. The Backup feature is accessed from TOOLS > Configure > System.

2. Right click on the icon NetBackup Agent in the System Tray.

3. From the pop-up menu, select EXIT[X]. You can now access Microsoft Windows Explorer.

DISCONNECTING uSB DEVICES

1. To correctly disconnect any USB device, run the “Safely Remove Hardware” application.

2. Double click the tray icon and follow the Windows instructions to remove the device.


APPENDIX B: HArD DrIVE CONFIGurATION

APPENDIX B Hard Drive ConfigurationSC Black systems perform specific hard drive partitioning. To view the contents of the hard drive, you must first shut down NetBackup Agent. See Appendix A for more information.

NOTE Backup your system before shut down. The Backup feature is accessed from: TOOLS > Configure > System.

• SC Black systems are configured using multiple partitions. • Partitions may contain the operating system, drivers, and setup or data files.• Most files and software are in folders named DIGIOP or DissTech.

NOTE You can access this information from the Windows desktop: START > Programs > Administrative Tools > Computer Management. Under Storage, click Disk Management.

Table 16. Drive Partitions

Drive Size Description

CAUTION

Do not access or modify any drives unless specifically directed to by Supercircuits Technical Support. Most files are encrypted and affect system operation.

C:\ Drive Approx. 33.5 GB Windows OS and the system software; Windows folder structure

DATA D:\ Drive Approx. 21 GB DSF video/audio data files and log files

DTM E:\ Drive Approx. 4.2 GB POS (Point of Sale) software, optional

DISSTECH F:\ Drive Approx. 500 GB • SC Black system files, including system drivers • System license file (in Settings folder) • User settings (in the Settings folder)

DATA G:\ Drive Varies in size depending on system configuration

• DSF video/audio data files • Log files

Unlabelled Drive Hidden system drive that contains the image backup for the C:\ Drive system restore. If the system stop communications or if Windows or the system fails unexpectedly, the data on this drive overwrites the data on the C:\ Drive. In this way, system configuration and license data is not lost.

NOTE To ensure that system configuration and license data is not lost, you must back up the system regularly or whenever the system is reconfigured. The Backup feature is accessed from TOOLS > Configure > System.

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APPENDIX B: HArD DrIVE CONFIGurATION

OTHEr DrIVES

Depending on the configuration of the system and the amount of storage space available, other drives may be used for data storage. Once the system has consumed all DATA storage drives, it searches for the next drive in alphabetical order and starts recording data on that drive.

NOTE Any drive 4GB or greater in size is considered a storage device by the system. The system will attempt to write data to it after the DATA drives are full.


APPENDIX C: SySTEM rECOVEry DVD/CDS

APPENDIX C System Recovery DVD/CDsThe System Recovery DVDs/CDs contain three options, which perform the following functions:

• Option 1 – SC Black software rewrites the Operating System (OS) by reformatting and partitioning the hard disk drives (HDDs)

• Option 2 – SC Black software deletes the existing data from the HDD • Option 3 (not available on some systems) – Contains hardware diagnostics, BIOS and CMOS

updates, and HDD flash utilities


APPENDIX D: ACTIVATING THE SySTEM

APPENDIX D Activating the SystemTo activate your system, perform these steps. You may need to use this procedure for system recovery and for troubleshooting:

1. Choose Activate Online. Or, if an Internet Connection is not available, choose Activate By Phone.

NOTE Contact Supercircuits Technical Support when activating by phone.

2. Enter your License ID and Password (located on the sticker on your system).



3. Click Continue.

4. By Phone: If you are activating the license by phone, the system will provide you with User Code 1 and 2. You must contact Supercircuits Support to obtain these Activation Codes.

5. Enter the User Codes and Activation Codes in the fields provided.

6. Click Continue.



7. Once the license has been successfully activated, click Continue.

NOTE The license code is based on a number of factors, e.g., MAC address, system configuration, and Serial Number.

8. Click OK to complete the License setup.


APPENDIX E: FACTOry SETTINGS

APPENDIX E Factory SettingsCurrent software and image versions, DVR serial number, update dates, etc. can be found through Microsoft Windows Help and Support in the FACTORY SETTINGS window. See the example below.

1. Click TOOLS > Exit Application to exit the Server software.

2. When the application closes and the main Microsoft Windows screen appears, click the Windows Start button.

3. Click Programs > DigiOp > Factory Settings. The factory default settings appear.

4. To view specific system settings, click the Advanced button in the upper left corner, and then click View Settings.

5. Click Save and Exit in the upper right corner to close the window.


APPENDIX F: FILE NAMING CONVENTIONS

APPENDIX F File Naming Conventions

NOTE Drives A through to F are reserved for the operating system.

The Server application saves recorded images on the G:/ drive. When the G:/ drive is full, images are saved to the H:/ drive. When the H:/ drive is full (or if no H: drive exists), images are saved to the I:/ drive, etc.

NOTE Any drive 4GB or greater in size is considered a storage device by the system.

DAILy DIrECTOrIES

Each day the system runs, the Server application creates a new directory under DATA\DiSSTech\DiSS. These daily directories are formatted as YEAR-MONTH-DAY (yyyymmdd).

Example: The directory called 20090528 is for May 28, 2009.

For the example above:

• YEAR = 2009• MONTH = 05 (May)• DAY = 28

HOurLy FILES

In each daily directory, the application stores video files each hour. These are encrypted .DSP and index (.INX) files for that day. The .DSF file can be viewed using a utility, such as the SC Black Viewer or the SC Black Remote Manager.

These hour files are in the format HOUR (24 hours)–MINUTE–SECOND–CAMERA CODE, using two digits each (hhmmsscc).


APPENDIX F: FILE NAMING CONVENTIONS

Example: The file called 18303400D.DSF is the hourly video file for the .INX and .DSF files in directory 20090528.

Filesarefor1830hours(6:30PM)

For the example above:

• HOUR = 18 (6 PM)• MINUTE = 30 minutes• SECOND = 34• CAMERA CODE = Camera 00 (Camera 1 is 00, Camera 2 is 01, Camera 3 is 02, etc.)

These files are typically recorded immediately at the end of each hour. The video file size changes significantly based on the recording modes (e.g., motion versus continuous) and compression type.


APPENDIX G: TCP/IP POrT SETTINGS uSING THE FIrEwALL

APPENDIX G TCP/IP Port Settings Using the FirewallIf there is a firewall between the DVR and the PCs on remote sites running the SC Black Remote Manager software, you must open ports to allow communications. The tables below contain TCP/IP port settings and router port forwarding settings:

Table 17. TCP/IP settings

TCP/IP Port (TCP)*

Log-in connection 7000

Transmission for live viewing 8000, 8001

Transmission for remote playback (VOD) 9000, 9001

Connection for server diagnosis 8002

Transmission for alarmed video notification 8003

Time synchronization 3000

SMTP for email event notification

25

Two-Way Audio 7021

Event notification 8875 (UDP)

*Each port number is fixed

Multicast protocol port, IP = 230.255.255.255

Table 18. Router Ports Forwarded

Ports Forward

Logon 7000 TCP Yes

Live transmission 8000, 8001 TCP Yes

Checking Server 8002 TCP Yes

Alarm input 8003 TCP Yes

VOD transmission 9000, 9001 TCP Yes

Time Sync 3000 TCP Yes

Two-Way Audio 7021 TCP Yes

Event Notification 8875 UDP Yes


APPENDIX H: ErrOr CODES

APPENDIX H Error CodesIf you have problems with your system, check the following information. For additional questions, please contact Supercircuits Support at 1.877.572.2522.

H.1 Server Common Error Codes

The following table below lists some common error indications that may be returned by the Software application when activating or installing the system.

Table 19. Server Common Error Codes

Error 2 and Error 4

The activation server could not be found. Please be sure the activation server is set correctly under tools\options\server settings.

Error 7There are no more activation keys left for this license. The customer has used up the allowed number of activations.

Error 8The URL for one of the internet communication functions is incorrect. Please check the URL settings under tools\options\server settings.

Error 13The license password is invalid. Generally this means the license file password has been changed in the wrapped application, but there are still alias files on the computer with the old password. You will probably need to delete the alias files from the machine.

Error 15The license file was not found. When using a pre-created license file the application will attempt to open the license file in the same folder. This error will return if the license file is not found.

Error 69The activation code is incorrect. This can be caused by a customer incorrectly typing in the activation code, or it may be caused by attempting to activate with the wrong trigger code seed values. Make sure you have the correct IPP file opened if you are activating a customer by phone.

Error 100The License ID or the Password was not validated by SOLO. Make sure the customer has a valid License ID and Password or they are typing them in correctly when activating the system. .

Error 200 The customer is attempting to activate an application with a License ID for a different product.

Error 8080If you have modified their HOSTS file to attempt to redirect the online license checks or online activations to another server, this error will be displayed. NOTE: The HOSTS file is only checked if you allow online activations or online license status checking

H.2 G3 (Dell®) Beep Codes

Your system may emit a series of beeps during start-up if the monitor cannot display errors or problems. This series of beeps, called a beep code, identifies a problem. Each manufacturer has its own specific set of beep codes. These are specific to the Dell® Optiplex system that SC Black uses as its hardware platform.



For example, one beep code (code 1-3-1) consists of one beep, a burst of three beeps, and then one beep. This beep code tells you the system encountered a memory problem.

If your system beeps during start-up, perform these tasks before contacting Supercircuits Technical Support:

1. Write down the beep and check it against the list in Table H-2.

2. Run the Recovery CD/DVD Diagnostics to identify a more serious cause.

Table 20. G3 Beep Codes

Code Cause Code Cause

1-1-2 Microprocessor register failure 3-4-1 Screen initialization failure

1-1-3 NVRAM read/write failure 3-4-2 Screen retrace failure

1-1-4 ROM BIOS checksum failure 3-3-4 Video Memory test failure

1-2-1 Programmable interval timer failure 3-4-3 Search for video ROM failure

1-2-2 DMA initialization failure 4-2-1 No timer tick

1-2-3 DMA page register read/write failure 4-2-2 Shutdown failure

1-3 Video Memory test failure 4-2-3 Gate A20 failure

1-3-1 through 2-4-4 Memory not being properly identified or used

4-2-4 Unexpected interrupt in protected mode

3-1-1 Slave DMA register failure 4-3-1 Memory failure above address 0FFFFh

3-1-2 Master DMA register failure 4-3-3 Timer-chip counter 2 failure

3-1-3 Master interrupt mask register failure 4-3-4 Time-of-day clock stopped

3-1-4 Slave interrupt mask register failure 4-4-1 Serial or parallel port test failure

3-2-2 Interrupt vector loading failure 4-4-2 Failure to decompress code to shadowed memory

3-2-4 Keyboard Controller test failure 4-4-3 Math-co-processor test failure

3-3-1 NVRAM power loss 4-4-4 Cache test failure

3-3-2 Invalid NVRAM configuration

H.3 G3 System Lights

To help you troubleshoot problems, your system has a power button light and hard-drive light that may indicate a system problem.



Table 21. G3 (Dell) System Lights

Power Light Problem Description Suggested Resolution

Solid green Power is on, the system is operating normally. On the desktop system, a solid green light indicates a network connection.

No corrective action is required.

Blinking green The system is in a power-saving mode (Micro-soft Windows XP).

Press the power button, move the mouse, or press a key on the keyboard to wake the system.

Blinks green several times and then turns off

A configuration error exists. Check the diagnostic lights to see if the specific problem is identified (see G3 Dell Diagnostic Lights).

Solid yellow The Dell Diagnostics is running a test; or a device on the system board may be faulty or incorrectly installed.

If the Dell Diagnostics is running, allow the testing to complete. If the system does not boot, contact Supercircuits Technical Support.

Blinking yellow A power supply or system board failure has occurred.

Check the diagnostic lights to see if the specific problem is identified (see G3 Dell Diagnostic Lights).

Solid green and a beep code during POST

A problem was detected while the BIOS was executing.

See the G3 Dell Beep Codes for instructions on diagnosing the beep code. Also, check the diagnostic lights to see if the specific problem is identified (see G3 Dell Diagnostic Lights).

Solid green power light no beep code no video during POST

The monitor or the graphics card may be faulty or incorrectly installed.

Check the diagnostic lights to see if the specific problem is identified (see G3 Dell Diagnostic Lights).

Solid green power light no beep code but the system locks up during POST

An integrated system board device may be faulty.

Check diagnostic lights to see if the specific problem is identified (see G3 Dell Diagnostic Lights). If a problem is not identified, contact Supercircuits Technical Support.

Table 22. G3 Dell Diagnostic Lights

LED Pattern Problem Description Suggested Resolution

The system is in a normal “off” condition, or a possible pre-BIOS failure has occurred. The diagnostic lights are not lit after the system suc-cessfully boots to the operating system

Plug the system into a working electrical outlet and press the power button.

A possible BIOS failure has occurred; the system is in the recovery mode.

Run the BIOS Update utility, wait for comple-tion, and then restart the system.

A possible processor failure has occurred. Reinstall the processor and restart the system.



Memory modules are detected, but a memory failure has occurred.

If you have one memory module installed, rein-stall it and restart the system (see the appropri-ate system’s Repair Guide for instructions on how to remove and install memory modules). If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the system. If the system starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. If available, install properly working memory of the same type into your system. If the problem persists, contact Supercircuits Technical Support for assistance.

A possible graphics card failure has occurred. If the system has a graphics card, remove the card, reinstall it, and then restart the system. If the problem still exists, install a graphics card that you know works and restart the system. If the problem persists or the system has integrated graphics, contact Supercircuits Technical Support for assistance.

A possible capture card or hard drive failure has occurred.

Reseat all power, data cables and application specific cards and restart the system.

A possible USB failure has occurred. Reinstall all USB devices, check cable connec-tions, and then restart the system.

No memory modules are detected. If you have one memory module installed, rein-stall it and restart the system (see the appropri-ate system’s Repair Guide for instructions on how to remove and install memory modules). If you have two or more memory modules installed, remove the modules, reinstall one module, and then restart the system. If the system starts normally, reinstall an additional module. Continue until you have identified a faulty module or reinstalled all modules without error. If available, install properly working memory of the same type into your system. If the problem persists, contact Supercircuits Technical Support for assistance.

Memory modules are detected, but a memory configuration or compatibility error exists.

Ensure that no special memory module/memory connector placement requirements exist. Verify that the memory modules that you are installing are compatible with your system. If the problem persists, contact Supercircuits Technical Support for assistance.



A failure has occurred. This pattern also displays when you enter system setup and may not indicate a problem.

Ensure that the cables are properly connected to the system board from the hard drive, CD drive, and DVD drive. Check the system message that appears on your monitor screen. If the problem persists, contact Supercircuits Technical Support for assistance.

After POST is complete, all four diagnostic lights turn green briefly before turning off to indicate normal operating condition.

None.


APPENDIX I: TrOuBLESHOOTING

APPENDIX I Troubleshooting

I.1 Unit does not power up

Consideration should be given to the connection of the equipment to the supply circuit and the effect that overloading of circuits could have on overcurrent protection and supply wiring.

Questions to ask beforehand (to help find root cause of issue)

• Was the unit working beforehand? If so, for how long?• Did anything happen that may have caused this (lightning strike, power failure)?• Is this unit on a UPS? If so, is it connected on the power-protected side and not the surge side?

I.2 Troubleshooting Questions/Suggestions

CAUTION This installation should be performed only by a qualified service person; it should

conform to all municipal codes.

• Verify that the power lead going into the system is live. • Check that the power switch is turned on.• Visually inspect whether the LEDs are on and the power supply and CPU fans are operating.• Switch the power cord to another outlet.• Switch to another power cord.• Open the cover to check voltages with a voltmeter on the power supply. These should be 12v and

5v.• Inspect the main board for bulging capacitors.• Check the processor heat sink and make sure it is properly installed.• Check the diagnostic lights for hardware reference. Boot the system with the Recovery CD in the

drive. Go into the Tools area and then the Diagnostics (Dells Only), then check whether the hard drive detects any problems. If not, try another power connector.

• Supercircuits Technical Support will have to open a trouble ticket with Dell and possibly dispatch an on-site technician in coordination with the servicing dealer. Or, a replacement part may be sent.

• If all these items have been checked and the problem still cannot be solved in the field, contact Supercircuits Support at 1.877.572.2522.



I.3 Auto Reboot occurs when the Server is running

Unit auto reboots from within the Server software

• Check all camera signals. The voltage should be 1.0 - 1.5 volts from peak to peak.• Make sure the capture card is detected by the unit and that the drivers are properly installed.• Unplug all camera signals from the system and monitor for up to several hours.• Check the Event Log for references to the root cause of the error.• Check the Microsoft Windows Event Viewer for the root cause of the error.• Perform a factory field recovery in case this is caused by software corruption.• Check the memory module(s) and make sure it is properly seated. Uninstall and reinstall it. If there

are multiple modules, remove each and test each individually.• Perform Western Digital® Data Lifeguard Tools with the option to write zeros to the drive (located

on Recovery Media of version 6.10.2 and above).• If all these items have been checked and the problem still cannot be solved in the field, contact

Supercircuits Support at 1.877.572.2522.

I.4 Auto Reboot occurs before the Server launches

Unit reboots before loading Windows and or the SC Black Server software

• If unit reboots after completing POST (power on self test), the problem could be in the hardware, memory, hard disk, and/or motherboard.

• If the unit loads Windows and reboots when attempting to load the software, check the Microsoft Windows System Device manager for conflicts with device drivers. Re-install driver(s), as needed.

• Load the BIOS update from the Recovery disk.• Perform field recovery with the factory setting options.• If all these items have been checked and the problem still cannot be solved in the field, contact

Supercircuits Support at 1.877.572.2522.

I.5 Unit powers on then shuts off

The unit powers on, but only stays on for about 3-4 seconds before it shuts off.

• Check the heat sink and the processor. Make sure all the latches are secured and the CPU is properly installed.

• Make sure the processor has the correct amount of heat sink solution (thermal grease) between the heat sink and the processor.

• Check the memory module(s) and make sure it is properly seated. Uninstall it and reinstall. If there are multiple modules take each one out and test each individually.



• Check all power cables coming from the power supply.• Check voltages coming from power supply; these should be 12v and 5v.• (G3 Dell systems only) Check the Dell diagnostic lights for the associated hardware reference (see

Table I-4 in this guide). If more assistance is required, Supercircuits Support must open a trouble ticket with Dell and possibly dispatch an on-site technician in coordination with the servicing dealer. A replacement part may also be sent.

• If all these items have been checked and the problem still cannot be solved in the field, contact Supercircuits Support at 1.877.572.2522.


APPENDIX J: rECOVErING A LOST PASSwOrD

APPENDIX J Recovering a Lost PasswordIf an administrative password is lost, this procedure lets you reset the password.

1. Attach a keyboard to the system. You must have an external keyboard to perform this procedure.

NOTE If you need to attach a PS2 keyboard, (1) shut down the system, (2) attach the keyboard, and then (3) restart the system.

2. Enter the following keystrokes in this order: Press and hold Shift+ALT and then press 0 (and release) and then 9 (and release) to exit.

3. Turn off Netbackup agent and open Windows Explorer. See Appendix A, “System Tray programs” for information about turning off the NetBackup Agent.

4. Open the D: drive and navigate to DATA\DiSS and find the dissuserlist.ini file.

5. Delete the dissuserlist.ini file.

6. Restart (from the Start menu).

7. When you are prompted to enter a new password for the admin user, LEAVE THE PASSWORD FIELD BLANK.

8. Click OK. The Server software launches.

9. Go into Tools > Configure.

10. Set the passwords for each user.


APPENDIX K: SC BLACK CONTACT INFOrMATION

APPENDIX K SC Black Contact InformationTo contact Supercircuits Support, call 1.877.572.2522. Or, go to the website at: www.sc-black.com


APPENDIX L: wArrANTy INFOrMATION

APPENDIX L Warranty InformationWarranty information about your system may be found at: www.sc-black.com

Click the SUPPORT button. Our RETURN POLICY includes warranty information.


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