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Server Consolidation Reducing costs & easing management through fewer servers

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Page 1: Server Consolidation Reducing costs & easing management through fewer servers
Page 2: Server Consolidation Reducing costs & easing management through fewer servers

Server ConsolidationServer ConsolidationReducing costs & easing management Reducing costs & easing management

through fewer serversthrough fewer servers

Page 3: Server Consolidation Reducing costs & easing management through fewer servers

AgendaAgenda

What is Server ConsolidationWhat is Server ConsolidationWhy do customers careWhy do customers careThe Microsoft Approach The Microsoft Approach Back/forward, REJ, MOF, tech enablersBack/forward, REJ, MOF, tech enablersTwo customer caseTwo customer caseNext StepsNext Steps

Page 4: Server Consolidation Reducing costs & easing management through fewer servers

What is server consolidationWhat is server consolidation

Kim MikkelsenKim Mikkelsen

Technical SpecialistTechnical Specialist

MicrosoftMicrosoft

Page 5: Server Consolidation Reducing costs & easing management through fewer servers

Business RecoveryBusiness Recovery& Resumption& Resumption

DataDataBackupBackup

ProcessesProcesses

ContingencyContingency PlanningPlanning

Enterprise ComputingEnterprise Computing

ProcessProcess

TechnologyTechnology ServicesServices

People People

ReliabilityReliability

ApplicationsApplications

Operating Operating SystemSystem

Intel Based Intel Based ServersServers

AvailabilityAvailability

Business ContinuityBusiness Continuity

Page 6: Server Consolidation Reducing costs & easing management through fewer servers

Customer ConcernsCustomer Concerns

““I have seven times as I have seven times as many servers as I did many servers as I did two years ago, and every two years ago, and every time I have to touch time I have to touch

them it them it costs me costs me time and moneytime and money.” .” (CIO, (CIO, pharmaceuticals) pharmaceuticals)

““It’s It’s too expensivetoo expensive to keep people trained to keep people trained on every platform on every platform under the sun.” (CFO, under the sun.” (CFO, Manufacturing) Manufacturing)

““In branch offices, we In branch offices, we can’t centralize, so we’re can’t centralize, so we’re

looking for looking for better ways better ways to manageto manage the the resources we have.” (CIO, resources we have.” (CIO, Fin. Services)  Fin. Services)  

Reduce CostReduce Cost

Page 7: Server Consolidation Reducing costs & easing management through fewer servers

69% Consolidating69% Consolidating25% considering25% considering6% Not consolidating6% Not consolidating

30-40% cost reduction 30-40% cost reduction possiblepossible

Industry MomentumIndustry Momentum

30% Consolidating today30% Consolidating today40% considering - 3 yrs40% considering - 3 yrs

IT forced to employ IT forced to employ database consolidation database consolidation to control info quality.to control info quality.

Consolidation growth rate is nearly 3 times Consolidation growth rate is nearly 3 times the growth rate of the server marketthe growth rate of the server market

META META GroupGroup

Page 8: Server Consolidation Reducing costs & easing management through fewer servers

Business DriversBusiness Drivers

Centralized Centralized ControlControl

• Improved Security• Single point of management

ReliabilityReliability• Increased availability• Improved disaster recovery• Increased performance

Cost Cost SavingsSavings

• Reduced mgmt/admin cost• Reduced downtime costs• Reduced HW/SW costs

Page 9: Server Consolidation Reducing costs & easing management through fewer servers

Types of Server ConsolidationTypes of Server Consolidation

LOGICALLOGICAL GEOGRAPHICGEOGRAPHIC

Centralizing Management

Centralizing Servers

HOMOGENEOUSHOMOGENEOUS HETEROGENEOUSHETEROGENEOUS

Single Application on a Single Box

Multiple Applications on a Single Box

Page 10: Server Consolidation Reducing costs & easing management through fewer servers

Scale-UpScale-Up

Consolidation ApproachConsolidation ApproachA balance between scale up/outA balance between scale up/out

Web/PresentationWeb/Presentation Business LogicBusiness Logic DataData

Scale-OutScale-Out

““Enterprise customers are consolidating and distributing at the Enterprise customers are consolidating and distributing at the same time, based upon business needs.”same time, based upon business needs.”

John Phelps, GartnerJohn Phelps, Gartner

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Microsoft’s Approach to Microsoft’s Approach to Server ConsolidationServer Consolidation

Troy ZaboukosTroy Zaboukos

Product ManagerProduct Manager

MicrosoftMicrosoft

Page 12: Server Consolidation Reducing costs & easing management through fewer servers

Microsoft’s ApproachMicrosoft’s Approach

File ServerFile Server

EmailEmail DatabaseDatabase

Reduce Servers

Reduce ServersOperational Operational

Excellence & Excellence & ManagementManagementIm

prove M

anagement

Impro

ve Management

ForwardForward

ConsolidationConsolidation

BackwardBackward

ConsolidationConsolidation

Centralizing management Centralizing management Application Consolidation Application Consolidation

Standardization of Standardization of platforms and processesplatforms and processes

Optimizing resourcesOptimizing resources

Page 13: Server Consolidation Reducing costs & easing management through fewer servers

Where to Reduce ServersWhere to Reduce Servers

DatabaseDatabase

ScenarioScenario Windows AdvantageWindows Advantage

TPC World RecordTPC World Record

Multiple InstancesMultiple Instances

Global Financial Global Financial Services co. saves Services co. saves $6.2M in operating $6.2M in operating

costs. costs.

MessagingMessaging 300% more users 300% more users on a single boxon a single box

Compaq saves Compaq saves $1.4M in costs$1.4M in costs

File & PrintFile & Print2X better W/.Net & 2X better W/.Net &

WP NASWP NAS

W2K 135% faster W2K 135% faster print than NTprint than NT

Baltimore Gas Baltimore Gas cuts servers 25%, cuts servers 25%,

reduces costs reduces costs $800K$800K

Case StudyCase Study

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• Extend prescriptive content Extend prescriptive content with advanced serviceswith advanced services

• Leverage SMS capabilities Leverage SMS capabilities to build custom offering for to build custom offering for new installs or upgrades of new installs or upgrades of environmentsenvironments

• Build on functionality in Build on functionality in MOM with enterprise MOM with enterprise offeringsofferings

• Utilize Application Center Utilize Application Center capacity for service capacity for service providers or enterprisesproviders or enterprises

Management ToolsManagement ToolsAddressing common cost driversAddressing common cost drivers

ScenariosScenarios ActionAction• Patch mgmtPatch mgmt – keeping – keeping

desktops & servers securedesktops & servers secure

• Application deploymentApplication deployment – – ensuring business desktops ensuring business desktops are up-to-date with are up-to-date with Windows and Office XPWindows and Office XP

• Server monitoringServer monitoring – – increasing Windows, increasing Windows, Exchange reliabilityExchange reliability

• Scale-out managementScale-out management – – web application web application environment supportenvironment support

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Consolidation EnablersConsolidation Enablers

Windows Datacenter Windows Datacenter ProgramProgram

Exchange 2000Exchange 2000

SQL Server 2000SQL Server 2000

Support for 8 partitionsSupport for 8 partitionsScale to 32 processors,32GB MemoryScale to 32 processors,32GB MemoryWorkload Management (Aurema)Workload Management (Aurema)99.999% Availability from OEMs99.999% Availability from OEMs

66% more scalable than 5.566% more scalable than 5.5Partition storage across devicesPartition storage across devicesAD Unifies enterprise administrationAD Unifies enterprise administration

Support for up to 16 instances in SQLSupport for up to 16 instances in SQL32 GB RAM/32 CPUs, failover clustering32 GB RAM/32 CPUs, failover clusteringTransparent Data LocationTransparent Data LocationNo single point of failureNo single point of failure

Windows Powered Windows Powered NASNAS

Cluster supportCluster supportSnapshot and Replication for data availabilitySnapshot and Replication for data availabilityStorage scalability with DFSStorage scalability with DFSActive Directory for secure managementActive Directory for secure management

Windows Advanced Windows Advanced ServerServer

Directory integration and SynchronizationDirectory integration and SynchronizationSecure Single Sign-onSecure Single Sign-onCluster Support 4-nodeCluster Support 4-node

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How .Net Changes the GameHow .Net Changes the Game

New New ConsolidationConsolidationCapabilitiesCapabilities

• IIS 6.0 multiple instance supportIIS 6.0 multiple instance support • Side by Side DLLsSide by Side DLLs• Windows Resource ManagerWindows Resource Manager• 2X Performance as file server-Netbench2X Performance as file server-Netbench• Shadow Copy backupsShadow Copy backups• IA64 and large memory support IA64 and large memory support • 8-node clustering8-node clustering

Feature Feature EnhancementsEnhancements

• Enhanced SAN supportEnhanced SAN support• Lights-out headless management Lights-out headless management • GEO-Clustering supportGEO-Clustering support• AD migration tools, inter-forrest trustAD migration tools, inter-forrest trust• Improved driver quality, CHKDSK Improved driver quality, CHKDSK • NUMA EnhancementsNUMA Enhancements

For more information: http://www.microsoft.com/servers/For more information: http://www.microsoft.com/servers/

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Resource ManagementResource Management Customer Managed Resource allocationCustomer Managed Resource allocation

Policy based allocation of system resources to Policy based allocation of system resources to applications on Windows Serverapplications on Windows Server

Allows the customer to set allocation (CPU and Allows the customer to set allocation (CPU and memory) policies on applicationsmemory) policies on applications Select processes to be managedSelect processes to be managed Set resource consumption targets or limitsSet resource consumption targets or limits

Managed resourcesManaged resources CPU utilization (percent CPU)CPU utilization (percent CPU) Process working set size (physical resident Process working set size (physical resident

pages)pages) Committed memory (pagefile usage)Committed memory (pagefile usage)

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Backwards vs Forward Backwards vs Forward Reduce Existing Reduce Existing

ComplexityComplexity

Platform Platform CapabilitiesCapabilities

StandardsStandards&&

Architecture Architecture

OperationsOperationsAnalyzeAnalyze

DesignDesign

ImplementImplement

Define Define StandardsStandards

BackwardBackwardConsolidationConsolidation

ForwardForwardConsolidationConsolidation

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Microsoft Systems Microsoft Systems ArchitectureArchitecture

Page 20: Server Consolidation Reducing costs & easing management through fewer servers

Storage ServersNetworking

Software

EnterpriseEnterprise

InternetInternet

DepartmentalDepartmental

Small BusinessSmall Business

Branch OfficeBranch Office

MSA ApproachMSA Approach

Enterprise Infrastructure Configurations, optimized for Windows, Enterprise Infrastructure Configurations, optimized for Windows, working with Partner Technologyworking with Partner Technology

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MSA BenefitsMSA Benefits

Lab Lab Implementation Implementation And Pre-TestingAnd Pre-Testing

Faster implementationsFaster implementations Predictable costsPredictable costs Reduced riskReduced risk Faster time to benefit.Faster time to benefit.

Modular Modular ArchitectureArchitecture

Cost controlCost control Progressive implementation rather than Progressive implementation rather than

“big bang”“big bang” Infrastructure as neededInfrastructure as needed

Flexible CapacityFlexible Capacity

Supports different storage strategies including Supports different storage strategies including SAN, NAS, directSAN, NAS, direct

Provides high capacity network infrastructure Provides high capacity network infrastructure to access centralized storageto access centralized storage

Highest SecurityHighest Security

Optimizes product-level security across entire Optimizes product-level security across entire infrastructureinfrastructure

Defense-in-Depth ensures maximum security Defense-in-Depth ensures maximum security at each levelat each level

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Microsoft Operations Microsoft Operations FrameworkFramework

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IT GuidanceIT Guidance

Build IT Right - MSFBuild IT Right - MSF Enterprise ArchitectureEnterprise Architecture Infrastructure DeploymentInfrastructure Deployment Application DevelopmentApplication Development Consulting (e.g. Consulting (e.g.

Architecture & Deploy)Architecture & Deploy) MSF Essentials TrainingMSF Essentials Training

*Based on IT Infrastructure Library (ITIL)

ProcessProcess

Build IT Right - Run IT Build IT Right - Run IT RightRight

http://www.microsoft.com/msf - http://wwww.microsoft.com/mof

Run IT Right - MOFRun IT Right - MOF Management whitepapers on best practice Management whitepapers on best practice

in IT Operations, the processes & the in IT Operations, the processes & the peoplepeople

Operations Guides for:Operations Guides for: WindowsWindows ExchangeExchange SQL ServerSQL Server

An overall operations assessment to help An overall operations assessment to help you to identify and prioritize the you to identify and prioritize the improvements you decide to makeimprovements you decide to make

Cox Communications identified benefits Cox Communications identified benefits worth $24 millions per annumworth $24 millions per annum

MOF Essentials TrainingMOF Essentials Training

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Which SMF’s are relevant?Which SMF’s are relevant?

Security AdministrationSecurity AdministrationSystem AdministrationSystem AdministrationNetwork AdministrationNetwork AdministrationService Monitoring & ControlService Monitoring & ControlDirectory Services AdminDirectory Services AdminStorage ManagementStorage ManagementJob SchedulingJob SchedulingPrint/Output ManagementPrint/Output Management

Service Level ManagementService Level ManagementCapacity ManagementCapacity Management

Availability ManagementAvailability ManagementFinancial ManagementFinancial Management

Workforce ManagementWorkforce ManagementService Continuity MgtService Continuity Mgt

Change ManagementChange ManagementConfiguration ManagementConfiguration ManagementRelease ManagementRelease Management

Service DeskService DeskIncident ManagementIncident ManagementProblem ManagementProblem Management

Changing

OperatingSupporting

Optimizing

MicrosoftOperationsFramework

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RoadblocksRoadblocks

30%+ of projects not 30%+ of projects not meeting expectationsmeeting expectations

• No senior management No senior management involvementinvolvement

• Part time leaderPart time leader

• PoliticsPolitics

• Bandwidth availabilityBandwidth availability

• Application coexistenceApplication coexistence

• Single point of failureSingle point of failure

Gartner Gotchas & WinsGartner Gotchas & WinsBest PracticesBest Practices

No off-the-shelf solutions No off-the-shelf solutions to server consolidationto server consolidation

• Clear biz objectivesClear biz objectives

• InventoriesInventories

• Know when to get helpKnow when to get help

• Quanitfy, quantify...Quanitfy, quantify...

• PrioritizePrioritize

• ID opportunities to ID opportunities to standardizestandardize

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Customer StoriesCustomer Stories

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Consolidation Customer StoriesConsolidation Customer Stories

Madrid Stock ExchangeMadrid Stock Exchange Consolidation onto Windows 2000 Servers reduced Consolidation onto Windows 2000 Servers reduced

annual TCO by 33%annual TCO by 33% No downtime in seven months of use, with 99.999% No downtime in seven months of use, with 99.999%

availabilityavailability Increased exchange trading capacity by 3XIncreased exchange trading capacity by 3X

Project paybackProject payback in 2 years with 31% IRRin 2 years with 31% IRR

““The scalability, performance, and data management improvements in The scalability, performance, and data management improvements in Windows 2000 Datacenter Server enabled us to operate the first seven Windows 2000 Datacenter Server enabled us to operate the first seven months of SIBE-Gate with zero downtime and provided the capacity to host months of SIBE-Gate with zero downtime and provided the capacity to host three times more trade order transactions."three times more trade order transactions."

- Agustin Ramos, Systems Technology Manager, Bolsa de Madrid- Agustin Ramos, Systems Technology Manager, Bolsa de Madrid

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Consolidation Customer StoriesConsolidation Customer Stories

AramcoAramco Reduced operational costs $550,000 annually Reduced operational costs $550,000 annually

through a consolidation from Exchange 5.5 to 2000 through a consolidation from Exchange 5.5 to 2000

Created fully redundant infrastructure supplying Created fully redundant infrastructure supplying improved uptime and operational efficiencies to improved uptime and operational efficiencies to support 45,000 users across six countries.support 45,000 users across six countries.

Consolidated 23 sites to seven, the entire client Consolidated 23 sites to seven, the entire client migration took only 33 daysmigration took only 33 days

Intangible benefits: fully redundant, improved Intangible benefits: fully redundant, improved uptime, operational efficiencies, easier managementuptime, operational efficiencies, easier management

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““The Windows 2000 Datacenter Server means that we are now able to The Windows 2000 Datacenter Server means that we are now able to control our operating and maintenance costs, and that we can achieve an control our operating and maintenance costs, and that we can achieve an optimum cost-benefit ratio in the use of existing resources."optimum cost-benefit ratio in the use of existing resources."

- Hansruedi Gutknecht, head of Applications System Management, Swiss Post IT Services- Hansruedi Gutknecht, head of Applications System Management, Swiss Post IT Services

Consolidation Customer StoriesConsolidation Customer Stories

Swiss PostSwiss Post Consolidated e-commerce platform running on 70 Consolidated e-commerce platform running on 70

NT4 servers onto three Windows 2000 Datacenter NT4 servers onto three Windows 2000 Datacenter Servers on Unisys ES8000Servers on Unisys ES8000

Increased availability to 99.99%Increased availability to 99.99% Datacenter’s flexibility and scalability position Datacenter’s flexibility and scalability position

Swiss Post for future growthSwiss Post for future growth

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Next StepsNext Steps

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REJ™ FrameworkREJ™ Framework5-Step Process

Analyze business Analyze business processes processes against desired against desired outcomes and outcomes and propose propose solutions.solutions.

Identify key Identify key stakeholders, stakeholders, their CSFs, their CSFs, strategy to strategy to achieve CSFs, achieve CSFs, and the KPIs.and the KPIs.

Leverage Leverage modeling tools to modeling tools to optimize the optimize the analysis and analysis and quantify business quantify business costs and costs and benefits.benefits.

Profile and Profile and quantify risk, quantify risk, using sensitivity using sensitivity analysis to analysis to optimize the optimize the economic impact economic impact of the of the investment.investment.

Project impact Project impact of the IT of the IT investment in investment in financial financial terms such as terms such as marginal EPS marginal EPS and EVA.and EVA.

AlignmentAlignment

ValueValue

SpeedSpeed

Page 32: Server Consolidation Reducing costs & easing management through fewer servers

QuickStart for Server QuickStart for Server ConsolidationConsolidation Suite of packaged consulting offeringsSuite of packaged consulting offerings Powerful combination of 3 elements:Powerful combination of 3 elements:1.1. Microsoft best practicesMicrosoft best practices

Clarify the vision and scopeClarify the vision and scope First-pass design covering consolidation First-pass design covering consolidation

scenarios; capacity planning; file and scenarios; capacity planning; file and print; Exchange; SQL; Active Directory; print; Exchange; SQL; Active Directory; management and monitoringmanagement and monitoring

2.2. Service delivered by partners or MCSService delivered by partners or MCS3.3. Detailed, prescriptive contentDetailed, prescriptive content

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Questions for AudienceQuestions for Audience

Where are you seeing most demand for Where are you seeing most demand for consolidation? Drivers, etc?consolidation? Drivers, etc?

What concerns do you have in moving forward?What concerns do you have in moving forward?

What are we missing from a product POV?What are we missing from a product POV?

What are the tools/services we need to deliver?What are the tools/services we need to deliver?

What will your consolidation needs be 12-18 What will your consolidation needs be 12-18 months from now?months from now?

Page 34: Server Consolidation Reducing costs & easing management through fewer servers

Getting StartedGetting Started

Claus JørgensenClaus JørgensenPrincipal ConsultantPrincipal Consultant

MicrosoftMicrosoft

Page 35: Server Consolidation Reducing costs & easing management through fewer servers

9-Step Consolidation Process9-Step Consolidation Process

ID Targets

Assessment

PlanPlan

Migration Planning

Architect

Build &Test

DesignDesign

Implement Production

Migration of Users/Data

User/Data Migration Plan

ImplementImplement

Management/MOF Review

ManageManage

Page 36: Server Consolidation Reducing costs & easing management through fewer servers

Stage 1: Assessment Stage 1: Assessment

The profile of the data, patterns of usage The profile of the data, patterns of usage infrastructureinfrastructure

The organisational and business impactThe organisational and business impact The current cost base and potential benefits of The current cost base and potential benefits of

consolidationconsolidation The end to end service requirements and issues The end to end service requirements and issues The critical success factors and measurementThe critical success factors and measurement The business drivers that will affect future service The business drivers that will affect future service

deliverydelivery MilestoneMilestone – Business sanction to proceed to stages – Business sanction to proceed to stages

2 and 32 and 3

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Stage 2:Identify targetsStage 2:Identify targets

Which servers or services could benefit from Which servers or services could benefit from consolidation?consolidation?

Where are the priorities for consolidation? Where are the priorities for consolidation? What are the current and future capacity and What are the current and future capacity and

utilisation requirements?utilisation requirements? Are there any likely project inhibitors either technical Are there any likely project inhibitors either technical

or organisational?or organisational? Milestone – Proposal for consolidation targetsMilestone – Proposal for consolidation targets

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Stage 3: Design new serviceStage 3: Design new service

Develop technical specification for new service to Develop technical specification for new service to meet the requirements identified in stage 1 and 2meet the requirements identified in stage 1 and 2..

Develop support model for the new service.Develop support model for the new service. Review/develop security model for the new Review/develop security model for the new

consolidated file services?consolidated file services? Develop technology to support service migration.Develop technology to support service migration. Review re-usage value of existing server systems Review re-usage value of existing server systems

and capacity including opportunities for and capacity including opportunities for reassignment as application or web servers?reassignment as application or web servers?

Milestone - Business case approval to proceed to Milestone - Business case approval to proceed to service migrationservice migration

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Stage 4:Service migration Stage 4:Service migration planningplanning Develop communicate plan to target business units Develop communicate plan to target business units

and IT staffand IT staff Identify sequence of sites for migrationIdentify sequence of sites for migration Identify required changes to network infrastructureIdentify required changes to network infrastructure Engage with vendors and partners for migration Engage with vendors and partners for migration

project project Plan for location and facility developmentsPlan for location and facility developments User and migration procedures defined with rollback User and migration procedures defined with rollback

capabilitycapability Milestone - Business approval for service migration Milestone - Business approval for service migration

plan – business units are now engaged in process. plan – business units are now engaged in process. There is a continued need for executive There is a continued need for executive sponsorship.sponsorship.

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Stage 5:Build, test and implement Stage 5:Build, test and implement new servicenew service Purchase, install and configure new hardware and Purchase, install and configure new hardware and

software for file servicessoftware for file services Develop service management solution for the new Develop service management solution for the new

file servicesfile services Test new file service and service management Test new file service and service management

procedures.procedures. Integrate new file services into live environmentIntegrate new file services into live environment Milestone - New service acceptance - testing to Milestone - New service acceptance - testing to

include service management proceduresinclude service management procedures

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Stage 6:User and data migration Stage 6:User and data migration plansplans

Target sites and produce individual migration plan Target sites and produce individual migration plan and schedulesand schedules

Develop site roll back proceduresDevelop site roll back procedures Detailed testing of migration plans with proposed Detailed testing of migration plans with proposed

timescalestimescales Plan for required helpdesk support during migrationPlan for required helpdesk support during migration Define SLAs including availability targetsDefine SLAs including availability targets Identify cost base and cost profile for serviceIdentify cost base and cost profile for service Verify resource commitment to migration schedule Verify resource commitment to migration schedule Milestone - Business units and migration staff Milestone - Business units and migration staff

accept migration plan and schedule.accept migration plan and schedule.

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Stage 7:Implement production Stage 7:Implement production serviceservice

Establish full operational status for new service.Establish full operational status for new service. Ongoing service management procedures initiated.Ongoing service management procedures initiated. Milestone - New services fully operational – Milestone - New services fully operational –

acceptance by Operations Manageracceptance by Operations Manager

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Stage 8:Migration of users & data Stage 8:Migration of users & data to new serviceto new service

Brief service desk on migration plans, impact, Brief service desk on migration plans, impact, diagnostic aids and contacts.diagnostic aids and contacts.

Migrate users and data following site migration Migrate users and data following site migration plans and schedule.plans and schedule.

Monitor service activity, customer satisfaction and Monitor service activity, customer satisfaction and service incidents.service incidents.

Milestone - All users moved to new service – no Milestone - All users moved to new service – no outstanding service incidentsoutstanding service incidents

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Stage 9:Review new consolidated Stage 9:Review new consolidated serviceservice

Review customer satisfaction and service incidence Review customer satisfaction and service incidence associated with new service.associated with new service.

Review effectiveness of migration, cost and benefits Review effectiveness of migration, cost and benefits realized by server consolidation.realized by server consolidation.

Milestone - Acceptance of new service and benefits Milestone - Acceptance of new service and benefits by project sponsor.by project sponsor.

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Ongoing managementOngoing management

Management disciplines is even more Management disciplines is even more important in a consolidated environmentimportant in a consolidated environment Change managementChange management Configuration managementConfiguration management Release managementRelease management Security AdministrationSecurity Administration Service Monitoring & ControlService Monitoring & Control Capacity managementCapacity management Availability managementAvailability management Service continuity managementService continuity management

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Challenges to consolidationChallenges to consolidation

Higher impact from system failures or service Higher impact from system failures or service management errors. More rigorous service management errors. More rigorous service management discipline and tools are essential. management discipline and tools are essential.

Need for more rigorous change management could Need for more rigorous change management could impede service flexibility. impede service flexibility.

Increased dependence on reliability of network Increased dependence on reliability of network infrastructure and centralised support services such infrastructure and centralised support services such as the service desk. Particularly relevant to global IT as the service desk. Particularly relevant to global IT service environments.service environments.

Cost savings versus additional costs of higher Cost savings versus additional costs of higher capacity (and more reliable) servers and network capacity (and more reliable) servers and network infrastructure.infrastructure.

Potential for more complex capacity management.Potential for more complex capacity management. Application workload conflicts and management.Application workload conflicts and management.

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Challenges to consolidationChallenges to consolidation

Difficulties in transferring to alternative cost Difficulties in transferring to alternative cost allocation/charge back methods.allocation/charge back methods.

Business units and application development Business units and application development group selection and ownership of servers.group selection and ownership of servers.

Perceived loss of control and flexibility by Perceived loss of control and flexibility by service customers and business units.service customers and business units.

Maintaining user perception of performance.Maintaining user perception of performance. Increased data volumes may result in data Increased data volumes may result in data

recovery timescales that are not acceptable recovery timescales that are not acceptable to the business.to the business.

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Consolidation Best PracticesConsolidation Best Practices

Capacity planning - before, Capacity planning - before, during, afterduring, after

Decide to cluster or not cluster Decide to cluster or not cluster earlyearly

Find balance between scale Find balance between scale up/outup/out

Consolidate storage/servers at Consolidate storage/servers at same time same time

Change “My Server” to “Our Change “My Server” to “Our Services”Services”

Ensure recoverabilityEnsure recoverability Ensure network bandwidth and Ensure network bandwidth and

availabilityavailability Ensure ISV support for mixed Ensure ISV support for mixed

workloadsworkloads Managing politicsManaging politics

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