Serena mainframe vug jan 2015 final

Mainframe VUG January 22, 2015

SERENA SOFTWARE INC.

Agenda

News and Announcements

xChange 15 Preview

Top 6 Things You Absolutely Need to Know about Serena Mainframe Support

Q&A

SERENA SOFTWARE INC.2

Product News and AnnouncementsAl Slovacek, VP of Mainframe Products


ChangeMan ZMF 8.1

• ChangeMan V8 Available (October 2014)

• On time

• On scope

• 400+ Change Requests addressed

• High Level Language Exit facility (HLLX)

• Installation calendar expansion

• Application mass update

• SSV manageability enhancements

• XML Service to display Skeleton Release Variables

• CMNDB2DD enhancements

• Complex and Super package enhancements

• Presentation available at www.slideshare.net/serenasoftware


The Value of ChangeMan ZMF V8


Accelerates Mainframe Application Delivery• Release and Deploy (ERO) now supported from both Eclipse and Windows clients

• Developers can self-service deploy to test environments

• Release Managers can manage z/OS releases from Windows or Eclipse

• Administrators can now spin up, tear down dev and test environments much faster

For Modern and Traditional Development Environments

• Improved audit capabilities provide greater insight into the development environments.

• Developers can now query the impact of a change from Eclipse and Windows

• Improved usability and continuity across ISPF, Eclipse and Windows clients

At a Significantly Lower Cost

• New high level language exits (HLLX) provide flexibility, consistency, and serviceability for ChangeMan customizations.

• Faster time to value when migrating to new ChangeMan ZMF releases

• Improved performance and management of ChangeMan ZMF resources

Roadmap and Product Updates

• ChangeMan ZMF 8.1

• Available now (GA Oct 2014)

• Client Pack GA Jan 31

• 8.1.1 TBD

• ChangeMan ZMF 7.1

• 7.1.3.03 Target Q2

• ChangeMan SSM 8.5

• Q1 2015

• Comparex 8.8

• TBD


Serena at Share Seattle March 2015


Serena Software at Booth #513

Kevin Parker at Share Seattle

MAINFRAME MANIFESTO FOR AGILE DEVELOPERS


Tuesday March 3, 2015 4:30-5:30 PM

Featuring….

KevinParkerVP, Worldwide Marketing

For more information:Victoria Tse, [email protected], (650) 481-3437http://serena.com/xchange

xChange15 March 22 - 25, 2015 in Washington D.C. Ritz-Carlton Tysons Corner

mailto:[email protected]

http://serena.com/xchange

Why Attend xChange 2015

• Over 60 technical sessions

• Over 12 hours of mainframe specific sessions

• Meet with product management, support and R&D teams

• Meet with Serena’s executive team

• Check out the latest hot topics and trends sessions

• xChange ideas and information with your peers


12 Hours of Mainframe Sessions


Session Title

301 Manage user defined relationships in ChangeMan ZMF

302 In the fast lane: the mainframe product roadmap

303 Please release me: delivering enterprise class releases

304 Viva Agilista! Modern development methods with ChangeMan ZMF

305 Eclipsing everyone: enabling Java and C development with ChangeMan ZMF

306 Customer Story: Modernizing the Developer's Toolbox

307 Customer Story: RAMPing up to ChangeMan ZMF

308 Ready to take the Vanilla Challenge: free ice cream with this session

309Partner Story: how to find, select and check-out everything you need with the press of a single button

310 Customer Story: Virtualizing the mainframe with SSM

311 Configuring ChangeMan ZMF for use with RD&T

312Cross-Platform Release Management and Deployment : a joint session with the release management track


Jeff Jones, Sr. Support Manager



Who Are We?

How do I Contact Support?

How do I Register for the Support Site?

What is Serena’s Support Model?

How do I Register for Outbound Communication?

How do I Optimize my Support Experience?


Who Are We?

• Northface Award winner

• 7 time winner of the Northface Scoreboard Award for achieving excellence in customer satisfaction in the area of Customer Support.

• What does an award winning support team provide?

• 24X7 Follow the Sun Support model

• Email, phone, and online support

• Serena Community Forums

• Serena Knowledge Base

• Technical and Product News

• New product downloads

• Mainframe Support team has over 175 years as Serena employees

• Even more supporting Serena Mainframe products.

14 SERENA SOFTWARE INC.

How Do I Contact Support?

• Serena Support website http://www.serena.com/support

• Email [email protected]

• Phonehttp://support.serena.com/supportGuide/Direct_supportGuide.aspx?p=Support_Contact_Information.html.xml

• Weekends and holidays are staffed by an oncall team, to handle production emergencies. The team is reachable by phone.


http://www.serena.com/support

mailto:[email protected]

http://support.serena.com/supportGuide/Direct_supportGuide.aspx?p=Support_Contact_Information.html.xml

How Do I Register for the Support Site?


How do I Register for the Support Site?

• A registered userid is required to access support.serena.com

• Review KB article S139363• http://knowledgebase.serena.com/InfoCenter/index?page=content&id=S139363

• Access is based on entitlement

• Register your userid with your company’s serial number to access…

• Case Manager

• Product Downloads

• Documentation

• Defect articles and patches on the KB

• Product News


http://knowledgebase.serena.com/InfoCenter/index?page=content&id=S139363

What is Serena’s Support Model?

• The Online Support Overview contains valuable information, including

• Service Level Objectives (SLOs)

• Severity Level definitions

• Software Support Lifecycle (SSL)

• How to submit a case

• Including information you need to provide

• Registering for Techmail


How do I Register for Outbound Communication?

• Outbound communication from Serena – are you registered?

• Techmail – technical product announcementshttp://info.serena.com/z_TechMailLandingPage.html

• Marketing – Event announcements, Serenade Newsletterwww.serena.com/email

• KB subscriptions

• Receive email updates when KB content is added or updated

• Subscribe to specific articles

• Subscribe to channels (e.g. Defects / ChangeMan ZMF)


http://info.serena.com/z_TechMailLandingPage.html

http://www.serena.com/email

How do I Optimize my Support Experience?

• Visit Product News

• Important information about• SSL – Release Dates and End of Development Dates

• OEM Compatibility

• Serena Product Compatibility

• Patches for Supported Releases

• Participate in Community Forums

• Collaborate with your peers

• Follow us on Twitter

• @serena_support

• Case Management

• Be accurate

• Be complete

• Be distinct


Live Tour of support.serena.com



Answersfor Your

Questions


Conclusion

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Serena mainframe vug jan 2015 final