September 21, 2016 Innovation in the Public Service

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Innovation in the Public Service September 21st, 2016; 0800-1130h; Sutton Place Hotel, Edmonton

Overview Public servants are expected to be innovative while working in a risk adverse environment. This inherent conundrum is compounded during times of fiscal restraint when ideas are solicited but resources to execute few. This session will investigate innovation in the public services from a number of facets.

What is innovation, how do you get it, how do you keep it and when should you ignore it? Next, how to propose, implement and sustain an innovative idea or culture in an environment that is less than ideal. Finally, thoughts and strategies of making the case for innovation during times of fiscal restraint; after all, never let a good crisis go to waste. Speakers for this informative session are:

Dr. Markus Sharaput, Dalhousie University: the theory of innovation and its practical challenges.

Chris Dambrowitz, NAIT: Can Innovation Become Part of Your DNA?

Karen Parker, City of Edmonton: the History, Success and Challenges of Creating an Open City.

Christian Felske, Ph.D., P.Eng., City of Edmonton: Turning Your Trash Into Treasure.

Moderator/Presenter; Jean McClellan, Partner-PWC: the Catalyst-Café, Systematic Innovation from PWC.

Your Hosts this Morning

FMI Edmonton Chapter (fmi.ca/chapters/edmonton)

Serving public sector financial officers, administrators and managers with financial responsibilities, the Financial Management Institute of Canada (FMI) provides this forum, offering its members excellent services and programs in all areas of government financial management. One of 14 coast-to-coast chapters, the FMI Edmonton Chapter provides an opportunity for networking and professional exchange within the financial community, and for professional development within a local context.

Further Reading A simple Google search of the word ‘innovation’ leads to more than half a billion English language web pages. With this much content it is hard to know what to read. Here are some resources from the local Edmonton area to start your life long learning about innovation. Have fun and be innovative in your research!

PWC.com is a co-sponsor for this conference and a thought leader in innovation.

DAL.ca or Dalhousie University is providing the keynote speech and offers programs both programs both online and here in Edmonton.

IPAC.ca is a peer organization offering public sector programming. Read their December 2015 discussion on Innovation in the Canadian Public Sector (used with permission).

Read about the Alberta CoLab, a systemic design initiative. Contact Keren Perla for more details & bookings.

Conference Board of Canada provides inter-provincial and international ranking of innovation.

GOProductivity.ca is a not for profit corporation whose mandate it is to improve the competitiveness of Canadian organizations. Ask them about the Global Innovation Index 2016: globalinnovationindex.org.

Catherine Lam, a local entrepreneur and CPA shares her thoughts creativity.

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The Program Today Program at a Glance 0800-0825h: Registration, networking and breakfast

0825-0835h: Introductions and welcome from FMI

0835-1135h: Panelist presentations and questions

Here’s our final count for the event on Wednesday:

Value to our FMI Members Fostering Innovation in the Public Service When Money is Tight.

Public servants will leave the presentation with a better awareness of the concept of innovation, examples of other organizations who have implemented innovation either in isolation or as part of its corporate DNA. Beyond the theory and examples, audience members will have an opportunity to identify their own innovative stories and solidify their learning.

For members who require professional development credits, this is a 3-hour presentation. This program, the subsequent notes and your registration receipt are typically enough for your professional association. If you require a signature of attendance, request one from the registration table.

Remember to Re-Download these Pre-Conference Notes! As updates are made or more material are added, FMI Edmonton Chapter will revise these notes. To save paper, printed notes will not be available at the training session but can be downloaded at any time before the event from our website:

fmi.ca/chapters/edmonton/next-event

To Our Panel, Thank You!

All of our panelists have volunteered to present their experience, skills and knowledge this morning. Please take a

moment this morning to say thank you to our panel and moderator.

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Attendance, FMI: Innovation in the Public Sector - September 21, 2016

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Your Speakers for this Morning

Markus Sharaput Dr. Markus Sharaput is an Assistant Professor in the School of Public Administration at Dalhousie University. His research focuses on strategic economic intervention by states, particularly in Canada. His publications and conference presentations focus on innovation, regional development, and industrial policy, at the federal and provincial level in Canada. His current research addresses new strategies for regional development in the Atlantic region.

Dr. Sharaput's presentation addresses the dominant theoretical themes on innovation, including the various forms it takes, and the potential organizations have to deliberately stimulate it. He also addresses some of the common challenges public sector organisations face in making innovation part of their organizational culture and practice.

Chris Dambrowitz Chris Dambrowitz joined NAIT in January 2014 as AVP Research and Innovation and leads the development of applied research and innovation initiatives, areas which have seen significant growth since 2007 when the Government of Alberta gave colleges and polytechnics the mandate to engage in applied research. He was previously Director of Strategic Initiatives with the Biorefining Conversion Network based at the University of Alberta - an organization that supports research in biorefining and biomass conversion technologies.

Prior to his roles with BCN, and with the Alberta Research & Innovation Authority (ARIA) Secretariat, Chris served as Director of Alberta Ingenuity's Accelerators Program and was the founding Program Director of the Alberta Prion Research Institute. He also brings project management and technology development experience from his time in the bioanalytical and biotechnology industries, including positions with MDS Sciex (Concord ON), Blue Heron Biotechnology (Bothell WA), Visible Genetics (Toronto ON) and Atomic Energy of Canada Ltd (Chalk River ON). Chris has a PhD in Molecular Biology and Genetics from the University of Alberta.

In his presentation Chris will provide his perspective on how organizations can nurture – not stifle – an innovation-centric culture that focuses on addressing customer needs. He will address the question “Can innovation be made part of an organization’s DNA?”, and share NAIT’s vision for supporting Western Canadian industry sectors’ competitiveness through industry-focused applied research and innovation services.

For both the USA and Canada to grow as innovation leaders they need not only to overcome their weaknesses

but also to reinforce their education and research base. Canada, for instance, plans to counteract its relative

decline and increase its investments in infrastructure, extend its research capacity, provide a stimulating envi-

ronment for creative and entrepreneurial firms, and invest in its universities and research hospitals. It proposes,

over next four years, to provide support for innovation clusters and networks across the country.10 As global

innovation leaders, the direction of innovation policies that governments adopt will determine the synergies

that these two economies can harness to maintain Northern America as a key global innovation hub. Global

Innovation Index (2016) p. 36

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Canada’s Profile—Global Innovation Index (2016)

Your Speakers for this Morning, continued….

Karen Parker Karen Parker is a Business Solutions Analyst working in the City of Edmonton's Analytics Centre of Excellence (ACE). She helps to build a culture of data and analytics throughout Edmonton - for both employees and citizens - though her support of ACE’s analytics projects, as well as her work on Open Data visualizations to make data more accessible to a wider variety of stakeholders.

In her presentation, Karen will share some of the history of how the Open City Initiative at the City of Edmonton came to be and how they are striving to transform themselves into a more transparent, open and accessible organization. The Open City Policy acts as the enabler that allows administration to work with citizens to share information, to develop common approaches, and to take on opportunities together. While all of this sounds great, as they say the devil is in the details. So come and hear about the successes and challenges

and how this innovative way of looking at data is benefitting both citizens and City of Edmonton employees.

Christian Felske Christian Felske, Ph.D., P.Eng.; General Supervisor – Engineering Innovation, Utility Services – City Operations, City of Edmonton. Christian received his Civil Engineering Diploma and his Ph.D. in Solid Waste Management from the University of Essen in Germany. Prior to moving to Canada, he was a project engineer with the AGR mbH in Essen, Germany from 1999 to 2003. During that time he was involved in the design and operation of several landfills, composting plants and anaerobic digestion/waste to energy facilities in the Ruhr Region in Germany. From 2003 to 2009 Christian worked as a Research Scientist in the Waste Management Technologies program at the Alberta Research Council during which he lead several landfill gas biofiltration/ bioreactor and waste to energy projects. In his current role with Utility Services of the City of Edmonton Christian is responsible for overseeing the Branch’s processing activities, interactions with regulators, and for providing technical and scientific expertise through

the Branch’s Research & Innovation activities. Christian is also managing the Advanced Energy Research Facility which houses a pilot municipal solid waste gasifier and waste-to-biofuel process based on Enerkem technology.

In his presentation Christian will provide an overview of the development of the integrated solid waste management system the City of Edmonton has in place, and how research & development and push for innovation played a critical part of this development.

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Your Moderator (and Speaker) for This Morning

Jean McClellan McClellan has been with PwC Canada since 1995 and is a Partner in the Consulting practice.

Jean leads the public sector Practice for Alberta and the Education Practice for Western

Canada where she works with multidisciplinary teams to solve complex issues for clients. In

the past, Jean held various leadership positions within PwC such as the People and Change

lead for Western Canada, the Valuation, Forensics and Disputes Lead for Manitoba and the

Performance Improvement lead for Manitoba. Jean is currently focused solely on the public

sector, but has served public and private companies in the energy, agriculture, service,

manufacturing and financial services sectors over her career.

For close to a decade, Jean has practiced in the areas of program and change management,

financial and operational effectiveness and service transformation. Prior to that, Jean's

practice areas included valuation and fairness opinions, litigation support services, insurance

claim services, economic and financial analysis, and corporate transaction support. She has

been involved with numerous engagements undertaken for the purposes of litigation,

arbitration and regulatory purposes.

In addition to having a Bachelor of Commerce (Hons) degree and a Masters of Accounting

degree from the University of Manitoba, Jean also holds her Chartered Accounting

designation, her Chartered Business Valuators designation, her Certified Public Accountant (USA) designation and her

Prosci Change Management Certification. She has been recognized with the Early Achievement Award from the

Institute of Chartered Accountants of Manitoba and is a past Chair of the Manitoba Chambers of Commerce.

A Bakers Dozen Innovative Questions

Some of the questions we hope to consider (and maybe even answer) today...

1. What is innovation, how do you know if you have it and how do you know if you are losing it?

2. Is an innovative public service an oxymoron?

3. Can innovation be learned and made part of an organization’s DNA? What are the hallmarks of an innovative organization?

4. Who can help you become more innovative (or at least less hostile to new ideas)?

5. How can you propose, implement and sustain an innovation in an environment that is risk adverse?

6. Thoughts and strategies of making the case for innovation during times of fiscal restraint?

7. How can a change in environment and perspective aid in approaching innovation?

8. What is the relationship between innovation and organizational change management?

9. When should you avoid innovation or at least control its appearances; is innovation ever a bad thing?

10. Why is innovation so hard? How can you, an organization or an economy make it easier?

11. What is the relationship between innovation, invention, creativity, R&D and process improvement?

12. What role does senior management, management, staff, clients and the public play in successful innovation.

13. What is stopping/helping you being known as an innovator?

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The Program This morning’s program will start with comments from our moderator, Jean McClellan who will also provide an overview of the morning’s program. Integral to the program is “Innovation-Bingo”, an opportunity for you to learn, teach and share knowledge about innovation. After the introductions, each of the speakers will provide a different perspective of the theme for the morning.

After our last speaker presentation, all of our presenters will return to the stage for a panel discussion and an open mic session. This is your chance to asks this knowledgeable group of individuals question on innovation and the public service. For those who are a bit shy, be sure to use our Sli.do feature.

Times and order of presentations are approximate and may be changed without notice.

Sli.do a Question... Do want to ask a question but are a bit shy speaking in public? Why not ‘Sli.do’ us your question? Please use

#6205 for the event code at: www.sli.do.

Please note that the organizers reserve the right to edit questions for brevity, clarity and good taste.

(Sli.WHAT a Question you Ask? Slid.do is an online tool use to collect and manage audience participation. Basi-

cally visit www.sli.do, enter the above event code and post your question.

Time Activity

0730-0825h Registration, networking and breakfast

0830-0835h Opening, welcome from FMI

0850-0910h Dr. Markus Sharaput, Dalhousie University: the theory of innovation and its practical challenges.

0910-0930h Chris Dambrowitz, NAIT: Can Innovation Become Part of Your DNA?

0930-0950h Karen Parker, City of Edmonton: the History, Success and Challenges of Creating an Open City.

0950-1010h Break and Innovation Bingo

1010-1030h Christian Felske, Ph.D., P.Eng., City of Edmonton: Turning Your Trash Into Treasure.

1030-1100h Presenter; Jean McClellan, Partner-PWC: the Catalyst-Café, Systematic Innovation from PWC.

1100-1125h Panel discussion, question and answer (open microphone or Sli.do questions) and BINGO!

1125h Closing remarks, thank you to our speakers and to the audience for attending.

Alberta places 15th among the 26 comparator jurisdictions and earns a “C” grade on the overall innovation re-

port card. With more than 18 per cent of Albertans reporting some kind of early-stage entrepreneurial activity,

the province places first and scores an “A+” for entrepreneurial ambition. It also earns an “A” and ranks first

among the provinces for enterprise entries, reinforcing perceptions of Alberta as a province of self-starting entre-

preneurs. The province earns “B” grades for scientific articles, connectivity, and labour productivity; however, its

grade on labour productivity may be more the result of its resource-intensive economy (with resource riches con-

tributing to its higher GDP per hour worked) than its innovation performance as such. Alberta earns a “C” on ICT

investment but receives “D”s on 3 of the 11 indicators—patents, venture capital investment, and public R&D—

and “D–” grades on researchers and BERD. Conference Board of Canada.

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Innovation Defined….

merriam-webster.com: Full Definition of innovation, 1: the

introduction of something new; 2: a new idea, method, or

device. Innovation, for its part, can refer to something new or

to a change made to an existing product, idea, or field. One

might say that the first telephone was an invention, the first

cellular telephone either an invention or an innovation, and

the first smartphone an innovation.

businessdictionary.com: Innovation: The process

of translating an idea or invention into a good or

service that creates value or for which customers

will pay. To be called an innovation, an idea must

Wikipedia.org: Innovation. In a survey

of literature on innovation, Edison et

al. found over 40 definitions...they found

the following definition to be the most

complete: "Innovation is: production or

adoption, assimilation, and exploitation of a value

-added novelty in economic and social spheres;

renewal and enlargement of products, services, and markets; development of new methods of production; and establishment of

new management systems. It is both a process and an outcome.". Edison et al. also found two interesting

dimensions of innovation including: degree of novelty (i.e. whether an innovation is new to the firm, new

to the market, new to the industry, and new to the world) and type of innovation (whether it is process or

product/service innovation).

innovationmanagement.se: innovation

must (a) deliver some positive outcome

whether it is tangible value, creation of a

new market or a competitive advantage and

(b) that the actions required to deliver this

value must be new to the company.

be replicable at an economical cost and must satisfy a specific need.

Innovation involves deliberate application of information, imagina-

tion and initiative in deriving greater or different values from re-

sources, and includes all processes by which new ideas are generated

and converted into useful products. In business, innovation often

results when ideas are applied by the company in order to further

satisfy the needs and expectations of the customers.

conferenceboard.ca (Conference Board of Canada): the process through which economic and social

value is extracted from knowledge through the generation, development, and implementation of ideas to

produce new or improved strategies, capabilities, products, services, or processes.

There are four types of business innovation: 1. Radical Change to Products and Services: usually

originates from R&D or other forms of formal creative activity and can be in response to unarticulated,

unmet, customer needs. Often, but not exclusively, radical change is based on ideas for a new product or

service stemming from research discoveries or other sources. It then evolves through a development process

to eventual commercialization of new or extremely different products and services. These new products and

services can drastically alter what companies sell, and generate major gains in revenue and profit. 2.

Radical Change to Processes is based on fundamentally new ways to plan, manage, design, produce,

distribute, and market products and services. These changes are rare, but when they occur they can

radically alter how companies operate, and yield major gains in productivity and profit. 3. Incremental

Improvement to Products and Services add or sustain value by improving existing products and

services. These incremental changes can be in response to evolving customer needs, or the result of ideas

emerging from research labs or elsewhere. Most product and service innovation is incremental in nature. 4.

Incremental Improvement to Processes that enhance the efficiency and effectiveness of existing

processes and practices. They are based on improving current business and

management processes, such as planning, design, manufacturing,

production, marketing and administration, supply chains, and

communications. Most process improvements are incremental in nature.

“Invention Is a Flower, Innovation Is a Weed”

Bob Metcalfe, inventor of the Ethernet.

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FMI 2016-17 Programming Year Did you like what you saw this morning? The Edmonton FMI Chapter is dedicated to bringing exceptional programming of interest to our members in the Edmonton area.

Missed a FMI Event? We prepare post-professional development-session notes for our members on select events. These are available from the following links:

All past events: www.fmi.ca/chapters/edmonton/past-events

Procurement-Who Does it Well?: www.fmi.ca/media/608645/fmi-2015-02-26_procure-notes.pdf.

Retirement Planning in the Public Service: www.fmi.ca/media/552685/FMI-2014-11-26-Retirement-Notes.pdf

Alberta’s Economic Horizon: www.fmi.ca/media/496982/fmi-2014-09-11-post-notes-economics.pdf.

The Public Sector P in P3s: www.fmi.ca/media/423608/2014-05-21_fmi-p3postnotes.pdf

Do you like how we do things and want to learn more about how the Edmonton FMI Chapter manages its events? Read on for our secrets:

Www.fmi.ca/resources/fmi-igf-journal/e-journal-july-2015/fmi-program-methodology.

Www.fmi.ca/resources/fmi-igf-journal/e-journal-july-2015/the-resource-locker.

Date Event Description (Working)

Thursday

November

17, 2016

After the Smoke

Clears: CPAs and

the public service

On July 1, 2016, CPA Alberta will celebrate its first birth day since the proclamation of

the Chartered Professional Accountants Act. Over the past year, considerable effort has

gone into making the merge of three legacy accounting bodies successful. Now that the

merger-smoke is clearing what has changed for public sector financial

professionals? The session will ask the question, how can CPA Alberta help the

members who work in the public service?

Thursday

February 9,

2017

Measuring

Performance in

the Public Service.

‘Good Government’ is a constitutional construct but exactly how do you measure it?

For financial managers, budget and its expenditure is one obvious measurement but

how does this stack up against service-output or outcomes? What is the role of

financial managers is determining the quality of services provided to the public? What

are some of the better measures used at the municipal, provincial, federal and agency

levels? What is the role of technology is supporting these efforts? Finally, how can the

public service support evidenced based decision making—even if it flies in the face of

anecdote, public perception or sacred cows? This session will consider these questions

through various speakers including a very special guest, Bill Matthews, Comptroller

General of Canada.

(Note this is a proposed topic and is subject to change).

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Innovation Bingo! How to Play On the following page is a Bingo Card with words and actions related to Innovation. At your table, before the event and during the break try to fill in as many spots as you can. Because this Bingo is Innovative, you can fill in a spot more than once. For example if a number of speakers mention the same word a number of times, ’tick’ that square as often as it has been mentioned. FSAO actions stands for ‘Find Someone from Another Organization’. FSAO actions helps you connect with other from other organizations. For example, find someone who has a similar job to yours, a similar passion or even a similar name. Often it is these connections that that allow for conversations that can lead to innovation, creativity, collaboration or at least networking. To help you with this, write your name, job and passion in the spaces below and ’flash’ your fellow conference goers to help make your connections.

What Can You Win? Materially, not much; from a networking professional perspective lots. Learning how someone else from another level of government does your job, understanding the decisions they made and how you can innovate in your context - that is the big prize. Okay, we may have good swag as well.

My Name is (As Much or as Little as you like, e.g. J.S. or John or John Smith or John

Smith III esquire )

My Birth Month is (Note, month only, exclude year and day; PS. No one will really know if this

is your real month if you want to keep it secret)

My Job Title is (e.g. Accounts Payable Supervisor, Budget Director, Procurement Officer)

One of my Passions Is (e.g. playing the piano, fantasy football, musical theatre, hiking)

My Best Innovation is/

was/will be: (e.g. process change at work, wrote a book, re-arranged kitchen cupboards

to better feed my family, hold a patent )

Can You Help Me

With…. (e.g. business process challenge, improving a music program at church,

save a green space near my home, teach my children responsibility, going

digital)

I Can Help You With…. (e.g. Accounts payable efficiency, financial statement preparation, effec-

tive public policy, Chinese calligraphy, Quran memorization, water colour

painting, photography)

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Word: Adoption, Assimilation or

Exploitation

Word: Authority, Governance,

Reform

Word: Complacent, Status Quo

Word: Chance, Daring, Rogue

Word: Creativity, Idea, Imagination

Word: Culture, Diversity,

Supportive

You Helped Someone

With….

Word: Efficiency or Effectiveness

Write as many names

in this space of

people who share

your birth month

Word: Failure, Impede, Oppose,

Risk

Word: Incremental, Permutation

Word: Information, Technology

Free Space: write

your best Innovation

Idea, Action or Wish

Word: Invention, Patent, Research

Word: Novelty, New, Radical

How many new

people have you met

this morning? Count

your business cards.

Word: Process, Method, System

FSAO: who has a

similar name (or at

least initials) to you.

How have your

names helped/

challenged you in the

past?

Word: Need, Product or

Service

What innovation

words are missing

from this bingo card?

Write them down.

Word: Resistance,

Rut, Tradition Word: Strategy Word: Trust

Word: What If, Why

FSAO: that shares a

passion (e.g. music,

sports); how has this

passion helped either

of you at work?