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#sephoramumbai

Sephora Success Case Study

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Page 1: Sephora Success Case Study

#sephoramumbai

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Store Exterior Imagery

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Installation, Main Atrium

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Activity Dates

23rd 24th 25th 26th 27th 28th 29th 30th 31st 1st 2nd 3rd 4th 5th 6th

Main Installation

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Sephora clad a bus (Iconic symbol of Mumbai) to ply on 3 key routes in Mumbai

a week prior to the launch

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Credit card vouchers

200 vouchers given out across Mumbai

100 vouchers given out to the consumers who queued

outside the store

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Sephora Dancers Bus clad in branding with trained Sephora dancers jigging outside hot spots in

Mumbai, surprising commuters with treats and 1st access to the store

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Carter Road Khar social

Monkey bar Bar stock exchange

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HR college Jai hind College

Priyadarshini ParkSophia CollegeXaviers

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High Street Pheonix

CourtyardBarking DeerTodi Social

Hoppipola Café Zoe

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Outside Colleges

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Palladium Atrium

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Digital Activations

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Video announcing the launch amplified by

bloggers, influencers and early adaptors of the

brand

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Event Page on Facebook

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Contest on Sephora’s Social

Networks

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Contest Details

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Contest Details

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Countdown Posts

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Store Invite

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Mall Branding

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West Court lobby second floor

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Palladium 2nd floor near lift lobby

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Palladium Entry from West Court

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Zara façade

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1st floor along side T.G.I.F wall

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2nd floor along the escalator

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Monochrome Food

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Press Activations

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Brand Launch Strategy

The launch of #sephoramumbai has been phased out into the following:

• Corporate Press

• Blogger Collaborations – Top 15 beauty bloggers

• 1:1 meetings with key beauty - Short lead e-zines and onlines

• Influencer Event with socialites and beauty influencers from Mumbai – Social PR amalgamation into offline event

• Store launch by Kangana Ranaut – Simulcast press interactions

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Brand Objectives

• Promote Sephora as the one stop shop for all beauty requirements and highlight its key services

• Launch #sephoramumbai with a comprehensive plan integrating all relevant platforms

• Build saliency for Arvind Brands’ astute knowledge of local market for beauty and develop thought leadership

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Corporate Press Engagement – January 29th 2016

• Exclusive with The Economic Times

• Broadcast Media Interviews with CNBC, Bloomberg and BBC News

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Bloomberg CNBC BBC

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Blogger Engagement Program – 10 days prior to the launch

• Engaged with the top 15 beauty bloggers for social PR using brand hashtags and tagging a week prior to the launch

• Engaged each blogger exclusively to spotlight the excitement regarding the store launch in Mumbai using Sephora installations, products, make-overs, contests and the happy bus jig

• Invite all bloggers to the host led event and store launch to share live updates from both the events and engage with the staff for make up experientials/ tutorials and other exclusive services available at Sephora

• Bloggers targeted in this space are very popular for their views on beauty and fashion and have a huge following on all social media platforms including their personal blogs

• Few of the top bloggers engaged :

• Sherry Shroff

• MissMalini

• Aayushi Bangur

• Ankita C

• Aanam Chashmawalla

• Aashna Shroff amongst others

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Beauty Press Engagement Program – January 29th 2016

• Engaged with the beauty press champions to drive immediate online brand stories with Business Director Vivek Bali via store preview, experientials on Jan 29th 2016

• Engaged every other press exclusively to spotlight new trends, beauty animations and product driven stories. Hence, the coverage received through this was wide spread

• Beauty and Digital editors engaged :

• Vogue

• Elle

• Grazia

• Harper’s Bazaar, Bazaar Bride

• Cosmopolitan

• Verve

• Noblesse

• Luxpresso

• PopXO

• Hauterfly amongst others

• Most press coverages have appeared within 12 hours of the interaction giving us a great digital push

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Host Led Influencer Marketing Program – January 29th 2016

• Partnered with Shibani Dandekar, an Indian singer, actress, anchor and model to co-host the Sephora launch party with Aparna Badlani - curator and co-owner of a leading multi-designer store in the city called 'Atosa‘. The strategy was to have 2 influencers to bring in women from different walks of life

• About 60-75 women were hosted by Sephora at the private party and about 20% of these socialites tweeted and shared pictures of the products / goodie bags on Instagram pre launch to give #sephoramumbai a fantastic launch start. Maximum virality was created through this approach and the online space was already talking about the launch on January 30th 2016

• Early social influencers includes names like:

• Monica Dogra - Twitter 50.4k

• Meiyang Chang - Twitter 72.9 k

• Kubra Sait - Twitter 4.5k Insta 11.8k

• Payal Singal - Twitter 57.7k, Twitter 5.5k

• Gabriella - Inta 52.3k

• Shibani Dandekar - Insta 239k Twitter 126k

• Anusha - Insta 189k

• Mandira Bedi amongst others

• Live tweeting and pictures from the private party also started dominating the online space

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Store Launch with Kangana Ranaut – January 30th 2016

• The overall strategy and all the phased communication via media channels amplified the overall launch efforts which led to a whooping 2000 + people queued outside the store right from 10.30am going upto 5pm to celebrate #sephoramumbai

• Kangana Ranaut launched the store in much cheer hosting exclusive interactions with 5 lifestyle channels and 2 onlinesfollowed by press simulcast which was a mix of mainliners, onlines, TV channels, bloggers amongst others. We had a great media presence of about 50 press on a Saturday morning at 11am

• Zoom

• Times Now

• NDTV 247

• NDTV Good Times

• CNN IBN

• Miss Malini

• Vogue.in

• Entertained by foot tapping music a bunch of young Sephora girl dancers danced whilst confetti cannons went off from the store launch. Monochrome branded balloons, chocolates, goody bags and some GV’s were a hit with the shoppers

• Wide spread online coverage and TV coverage has been garnered from the launch event with most mainlines carrying the store launch with Kangana Ranaut

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Thank you