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Sensing Best Practices. Ben Waber. “You can’t manage what you can’t measure” – Peter Drucker. Largely u nsolved for people. Approach. analytics. A Regular Day. Generating Data. Speaking Time. Turn Taking. Interactivity. 38%. 79%. 71%. 88%. Posture. 30 ◦. Energy Level. 30 ◦. - PowerPoint PPT Presentation
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© 2014 Sociometric Solutions All Rights Reserved.
Ben Waber
Sensing Best Practices
© 2014 Sociometric Solutions All Rights Reserved.
“You can’t manage what you can’t measure”
– Peter Drucker
© 2014 Sociometric Solutions All Rights Reserved.
Largely unsolved for people
© 2014 Sociometric Solutions All Rights Reserved.
Approach
analytics
© 2014 Sociometric Solutions All Rights Reserved.
A Regular Day
© 2014 Sociometric Solutions All Rights Reserved.
© 2014 Sociometric Solutions All Rights Reserved.
© 2014 Sociometric Solutions All Rights Reserved.
© 2014 Sociometric Solutions All Rights Reserved.
Generating Data
© 2014 Sociometric Solutions All Rights Reserved.
62%
38%
12%
88%
21%
79% 29%
71%
Speaking Time
© 2014 Sociometric Solutions All Rights Reserved.
Turn Taking
21%
79% 29%
71%
62%
38%
12%
88%
© 2014 Sociometric Solutions All Rights Reserved.
Interactivity
62%
38%
88%
38%
79%
71%
© 2014 Sociometric Solutions All Rights Reserved.
Posture
30◦
© 2014 Sociometric Solutions All Rights Reserved.
Energy Level
30◦
9 AM 10 AM 11 AM 12 PM 1 PM 2 PM
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Digital Data
30◦
9 AM 10 AM 11 AM 12 PM 1 PM 2 PM
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Tone of Voice
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Speaking Speed
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Volume
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Organizations
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Sociometric Badge
Infra-Red (IR) TransceiverAccelerometer
Microphone
Bluetooth
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A/B Test Everything
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© 2014 Sociometric Solutions All Rights Reserved.
© 2014 Sociometric Solutions All Rights Reserved.
Case Study
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© 2014 Sociometric Solutions All Rights Reserved.
Energy
8-11am 11-1pm 1-3pm 3-5pm
-22%-8%
-20%-8%
Activity levels by time of day
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EngagementChange in employee engagement
-45%
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Exploration
Before After
30%47%
Before and after redesign
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Perspectives
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Remote Work
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© 2014 Sociometric Solutions All Rights Reserved.
A Primer on Programming
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Remote Work Effect
Congruence Gap0
10
20
30
40
50
60
Co-locatedRemote
Perc
enta
ge o
f Dep
en-
denc
ies
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$150M/year
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Gender @ Work
© 2014 Sociometric Solutions All Rights Reserved. Photograph by Stock Connection Blue/Alamy
