Seminar on Enhancing Corporate Ethics in the Manufacturing Industry

Title : Management of Integrity And Ethics in Business

Date : 26th June 2014 Venue : Hotel Vistana, Penang Speaker : Jaswant Singh

Executive Director, Investment Ecosystem

MIDA

TABLE OF CONTENTS

2

ABOUT MIDAMIDA’S JOURNEY IN THE ECONOMIC DEVELOPMENT WHAT ARE OUR FUNCTIONSVISION & MISSIONCORE VALUES ON DOING BUSINESSWHY INTEGRITY/ETHICS IS IMPORTANT IN BUSINESSCONCEPT OF ETHICAL SERVICEREGULATIONS , CULTURE & PRACTICESGENERAL BUSINESS INITIATIVES ON INTEGRITYMIDA INITIATIVES ON INTEGRITYBUSINESS/GOVERNMENT STAKEHOLDERS ENGAGEMENT- JOINT RESPONSIBILITY

Established in 1967 under Act of Parliament, 1965

The principal Malaysian

Government agency responsible for the

promotion and coordination of

industrial development in the

country

First point of contact for

investors who intend to set up projects in the manufacturing

and services sectors in Malaysia

On 27 March 2004, the

Government mandated MIDA

to promote investments in

the services sector

ABOUT MIDA

3

1960s

1970s

1980s1990s

2000

Import Substitution

Export-Oriented & Labour-Intensive

Resource-Based & Heavy Industries

Economic Corridors & Services

Technology Intensive

Innovation, ETP & High Income

2010

4

MIDA’S JOURNEY IN THE ECONOMIC DEVELOPMENT

Foreign Direct Investment (FDI) Domestic Investment (DI) Business matching Manufacturing & Services

Manufacturing licenses (ML) Tax incentives (ITA/PS) Expatriate posts Duty exemption (JPC 1,JPC2,JPC3) OHQ, RDC, IPC and R&D status

Evaluation

Follow-up /Monitoring

Planning Industrial development Formulation and recommend strategies, programmes,

initiatives and policies

Handholding / Facilitate / Coordination Advisory Services

Promotion

WHAT ARE OUR FUNCTIONS…..

5

MIDA’S VISION & MISSION

Integrity and professionalism

Best partner to investors

Economic Transformation

Developed Nation Status by 2020

To Achieve :

6

MIDA FOLLOWS …NATIONAL INTEGRITY PLAN

• Trustworthy• Responsible• Sincere• Dedicated• Discipline• Teamwork• Clean• Diligent• Moderate

• Good ethics & moral• Patient & Tolerant

• Polite• Friendly

• Fair• Brave• Consensus

• Knowledgeable• Creative

• Innovative• Integrity• Neutral

• Intellectual• Trustworthy• Accountable

• Impartial

BASIC PERSONAL VALUES

CUSTOMER-CENTRIC VALUESLEADERSHIP VALUES

PROFESSIONAL VALUES

CORE VALUES

CORE VALUES ON DOING BUSINESS

7

“Invest In Malaysia > Your Profit Centre In Asia”

WHY INTEGRITY/ETHICS IS IMPORTANT IN BUSINESS

To develop fair and prosperous staff with high moral

To instill shared vision & mission among staff and align them with the national agenda

To serve all stakeholders selflessly

To develop dynamic and progressive talent

8

CONCEPT OF ETHICAL SERVICE

9

Striving to improve service quality Honouring

responsibility

Eliminating selfishness

Delivering service cordially and with

goodwill

To expedite national Development and

goals

Accountability

REGULATIONS, CULTURE & PRACTICES

10

Signing “Akujanji”-Code of Conduct

Client Charter

Concerns System

(Discipline/

punctuality

Peraturan-Peraturan Pegawai (Kelakuan & Tatatertib) Seksyen

D, 1993

Gift PolicyQuality Control Practice

s ISO

9001:2008 –

Standard Procedur

e

Internal Audit

Training On Ethics

GENERAL BUSINESS INITIATIVES ON INTEGRITY

Code of Conduct Using IT for punctuality Continuous Training Motivation Talks Innovation Day Integrity Pact Procedures in

Procurement

11

EFFECTIVE AND EFFICIENT BUSINESS

MIDA INITIATIVES ON INTEGRITY

Transparent decision making process – MoF, IRB, EPU, BNM and MITI are represented Friendly Ecosystem / Business Friendly

with integrity Malaysia Incorporated – Corporate

practices in the public Sector Leadership by Example/Experience

Sharing Sessions on Best Practices Diligence, Hardworking, Continuous

Improvement Coaching / Mentoring 12

WORK ETHICS

MIDA INITIATIVES ON INTEGRITY

Client Charter with improvement SOPs – to process applications MS ISO

13

TOTAL QUALITY MANAGEMENT

Timelines have been shortened

Online applications are increasing

Enhanced SOPs

CLIENT CHARTER

MIDA’S INITIATIVES ON INTEGRITY

One Stop Centre Business Information Centre (BIC) Customer Service Centre Faster approval Ease of doing business Online Applications are increasing Assigning Account Manager / Specific

Project Officer 14

ENHANCEMENT TO THE DELIVERY SYSTEM

BUSINESS/GOVERNMENT STAKEHOLDERS ENGAGEMENT – JOINT RESPONSIBILITY

15

MINISTRIES

AGENCIES

INDUSTRYPLAYERS

CHAMBERSOF

COMMERCE

ASSOCIATIONS

Values and Ethics are

needed for any business engagement

To Achieve Country’s

Vision

16

NA -2014

MIDA’s STAKEHOLDERS – GOVERNMENT

MIDA’s STAKEHOLDERS – AGENCIES

MIDA’s STAKEHOLDERS – CHAMBERS OF COMMERCE

MIDA’s STAKEHOLDERS – ASSOCIATIONS

Training On Ethics – Staff

TITLE YEAR

Kursus Pembangunan Individu & Organisasi Berintegriti

2008

Taklimat Pendedahan dan Penjelasan Mengenai Rasuah & Hadiah

2008

Taklimat BPR – Tingkatkan Integriti Hapuskan Rasuah

2008

Friday Exchange : Integriti Memperkasa Budaya Cemerlang

2009

Taklimat Pelan Integriti Nasional kepada Pegawai Baru

2009

Training On Ethics – Staff

TITLE YEAR

Integriti & Kecemerlangan, YBhg. Tan Sri Dr. Sulaiman Mahbob

2010

Integriti & Jatidiri, YBhg. Prof. Emeritus Tan Sri Dato’ Dr. Khoo Kay Kim

2010

Integriti Penjawat Awam & Pelan Integriti Nasional, En. Mohd Yusof Mohamad

2010

Program Pemantapan Kepimpinan dan Nilai-Nilai Murni

2013

Taklimat Integriti untuk Pegawai Baru, Institut Integriti Malaysia

2014

AKU JANJI

GIFT POLICY