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8/8/2019 Selasturkiye Indian Auto Components Industry Executive Summary Excerpted
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INTRODUCTION:
Satisfying internal customers could be described as a company's ability to generate genuine teamwork
among all departments in the organization: sales, marketing, credit and receivables, manufacturing,
distribution, packing and shipping, quality, production planning, etc.; and to instill in every individual the
constant awareness that customer service is everyone's business.
This description emphasizes the importance of customer service as an organizational responsibility.
However, too often, a single department in a vertically structured organization is held accountable for
apparent customer service failures that, for the most part, originate outside that department'sresponsibility and are beyond its control.
Many organizations are finding that teams are a way to improve communication and service customers
more effectively. Needless to say, teamwork doesn't just happen, because people want it to. Usually
management translates a mandate into a system in which all participants have specific responsibilities to
perform and standards to meet - responsibilities designed to generate the desired levels of service at the
least cost.
Most of the companies in the globe have been continuously involved in the process of identifying internal
customers satisfaction towards service they received in the company. When all the departments serving
in a realizing way the company should be enhanced effective production level, serve efficiency, attract
more customers and also strengthening good relationship and communication of employees.
The measurement of the internal customers satisfaction is a hard task which provides a quantitative
baseline for comparing results and enables fact-based decision making. Most large companies recognize
the importance of measuring and monitoring internal customer satisfaction. Those that continue to avoidthe concept are primarily enterprises that have not adopted management practices necessary to leverage
service delivery fully. Typically, a company committed to treating its internal service users as customers
holds a similar commitment to measuring their satisfaction with the delivery of those services.
Customer satisfaction measurement is not a core service for most business units, functions, or even
dedicated internal service delivery groups because it is not something
they are under contract to provide as part of service delivery.
The process of collecting customer satisfaction data, as with most any other type of data collection, is a
low-value activity The potential for high value-added activity occurs after the information is collected,
when it is possible to assess what the data means, what analysis is needed, what needs to be done
differently to improve action planning and continuous improvement, and learn how to move the
enterprise forward.
Measuring the satisfaction level in terms of needs and expectations is a comprehensive study of
organization for better business performance. Employees such as top level managers, middle level
managers, supervisors and engineers have their needs and expectations for products and services in work
place many organizations typically emphasized on satisfying needs and expectations to increase the profit
and enhance the image of the organization in the market. We look at the global condition has become so
competitiveness and rushing towards globalization in this situation every organization aggressively starts
acquiring market share and expanding their empire to the entire world by satisfying employees needs and
expectations.
Statement of the Problem:
For any organization, employees act as the strong pillars upon which promises of quality products and
customer satisfaction can be built. The responsibility does not end with the hiring of employees but it
rather becomes necessary to focus on the internal customer satisfaction regarding potential work process,
their needs and expectations, improvement opportunities in the work process and inter-relationship with
suppliers and external customers for better product and service performance on effective management
carried out.
Objectives of the Study:
To determine the level of satisfaction required within the organization through survey of internal
customers.
To measure satisfaction level of internal customer with respect to needs and expectations about the
working conditions.
To identify opportunities for improvement in work process.
To determine process potential and develop action plans for better service.
To identify the appreciation of inter-relationship between the internal customers and suppliers.
Sources of data collection:
Primary Data-Secondary Data
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Primary Data:
Primary data is collected through observation, questionnaire and interviews. Interviewing different
department heads to find suitable methods of identifying the areas where it needs changes.
Secondary Data:
The secondary data is those which have already been collected by someone else and which have been
passed through the statistical process, product profile and company profile are secondary data which have
been used for this project.
Sampling:
It is a procedure of using small number units of a given population as a basis for drawing conclusion about
the whole population. Sample is a subject or some part of the population and the purpose of sampling is
to estimate some characteristics of the population.
Sampling size:
A sampling size for the study is 46 employees; this includes tool makers, supervisors, managers,
technicians, engineers and staff of production department, marketing department, HR department,
accounts and finance department in NTTF Ltd.
Limitation of the study:
The study is restricted only to NTTF IPL Bangalore.
Only sample size of factory employees was taken up to arrive at the possible conclusion.
Findings and conclusion drawn out of the study are based on response from the employees.
Time constraints are another limiting factor which leads to get feedback only from limited member of
people.Frequent visiting to the various departments and collecting information was not possible.
2.1 TOOLING AND MACHINE INDUSTRY:
Machine tools are heavy, power driven machinery and equipment that perform specific action on
materials like metal and plastic. The most common job these machines are used for include material
removal (turning, milling, drilling, grinding, water jet or laser cutting); materials forming (stamping
bending, joining); and work holding (chunks, fixtures, clamps, blocks). The majority of this equipment is
technical in nature, with computer numerical control (CNC) or programming logic control (PLC) built in.
The tooling and machinery industry is critical to our countries economic health it makes possible the
existence of virtually every other manufacturing industry. Tooling is basically the means of production.
Special tooling such a dies and moulds, is custom design and made to manufacture specific products,
generally in quality and to desired level of uniformity, accuracy interchangeability and quality. Machining
involves the use of wide variety of machine tools to cut or form materials usually metal, to precise shapes
and dimensions.
The computerization of industry is leading to rapid improvements in existing machinery tool products lines
and development of new products. The shortage of skilled labor and relatively high cost of labor are
driving the demand for machine tools with greater flexibility that is programmable to replace or reduce
the need for more sophisticated operators.
2.2 INDIAN AUTO COMPONENT S INDUSTRY:
The Indian auto ancillary industry has come a long way since it had its small beginnings in the 1940s. The
evolution of the industry is traced in India; it can be classified into 3 distinct phases namely: period before
1983, period after 1983 and period post liberalization. The period before 1983 was characterized by small
number of auto majors like Hindustan Motors, Telco, Bajaj, Mahindra and Mahindra.
The entry of Maruti in 1980s marked the beginning of the second phase of the industry. The auto ancillary
industry in the country really showed a spurt in growth during this period. This period witnessed the
emergence of new generation of auto ancillary Manufactures, who were required to meet the stringent
quality standards. It was during this period that auto components from India began to be exported.The entry of foreign automobile manufactures ranging from Mercedes Benz, Ford, Daewoo following the
government liberalization the foreign investment limits saw the beginning of third phase of evolution of
industry. The auto ancillary industry witnessed huge capacity expansions and modernization initiative in
the most liberalization period. Technological collaborations and equity partnership with world leaders in
auto component became a common affair. However the global automobile majors soon realized the folly
of their estimations in India. The market did not seem to be as big as it appeared to be. Hence sales
targets went away. The tough competitive scenario saw a lot of consolidation in the industry and still
continues unabated.
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The global automotive component manufacturing industry is estimated to have a market size of around $1
trillion. Ford Motors, Delphi Corporation, Caterpillar, Cummins, International Truck and Engine
Corporation and General Motors (GM) are some of the leading global auto component manufactures of
the world. With importation of components worth $69 billion a year, the US stands at the top of the auto
component markets the world over.
The main auto component manufacturing hubs in India are situated in Chennai, Pune and Gurgaon. The
magnitude of the Indian auto component manufacturing industry stands at Rs.25,000 crore ($5 bn
approx.). Though relatively small, the Indian automotive component manufacturing industry due to a hugetalent pool of skilled automotive engineers and access to the latest technologies has a great potential to
emerge as a big player in the near future.
According to the Automotive Component Manufactures Association of India (ACMA), the domestic Indian
auto component manufacturing industry is heading for a whopping 18% growth in the coming years
compared to the export market which is estimated to reach $2.7 bn by the year 2010.
Lacking the required infrastructure, the India auto component manufacturing industry falls away behind
the major global players in terms of production capacities. Due to this fact, it also lags behind other
nations in getting large manufacturing orders. Or even if it manages to get one, it ranges below the $100
mn mark, which is considered a mere figures as per the automotive industry standards.
Though striving to better its standards, the Indian auto component manufacturing industry has registered
a robust growth in the recent past. The three main factors providing impetus to this industry are the ever
increasing domestic automobile industry (two-wheelers, commercial vehicles and passenger cars).
The aftermarket sales and servicing industry and the outsourcing of component manufacturing to Indiaand China by the global titans to cut down on their cost of productivity and thereby laughing all the way to
the banks. To improve upon the auto component industry in India, the need of the hour is to focus on its
competitiveness, learn the best manufacturing practices, be quality conscious and at the same time
inculcate a prompt delivery culture.
2.3 AUTOMOTIVE COMPONENT INDUSTRY:
India's automotive components industry is the most lucrative sector for foreign direct investments.
Hundreds of collaborations foreign direct investments have been made in recent years and there is
tremendous potential for more. Markets are huge and growing both within India and overseas.
It presently incorporates a total investment of more than US$1.2 billion which is expected to rise to
US$2.7 billion by the end of the year 2000.
The market is worth US$2.3 billion at present and this is expected to touch US$9.4 billion in 2001.
Automotive components manufactured in India are of top quality and used as original components for
vehicles made by such top international companies as General Motors, Mercedes, IVECO and Daewoo
among others.
Automotive products made in India have a huge overseas market in addition to the domestic market.
The number of vehicles manufactured in India is expected to rise from 3 million annually to 5 million by
2000. This will increase domestic demand for automotive components.
Japanese and British component manufacturers are already operating joint-ventures in India. American
companies which have, or are planning to, set up plants in India include Delphi (an automotive
components division of General Motors USA), Delco Electronics, Textron and Magna International of
Canada.
The Automotive Components Manufacturers Association (ACMA) represents this sector in India.
2.4 COMPONENTS AND ANCILLARIES:
The Indian auto component and ancillary industry is one of the front runners for grabbing the global
auto component outsourcing market, estimated to be worth US$700 billion by 2015. The Indian
automobile components industry has come a long way since the countrys economic liberalization
which opened up the sector in the early 1990s. From a quiet supplier of low-value components to thedomestic aftermarket, the industry has transformed itself into a global hub for sourcing a range of high-
value and critical automobile components. The industry is the darling of many global auto makers such
as GM, Toyota, Ford, Volkswagen, etc., who source auto components worth millions from India. In fact,
the industry is one of the front runners for grabbing the auto components outsourcing market
estimated to be worth US$700 billion by 2015. However, the journey is not smooth. The industry
accounts for only 0.4% of the US$1.2 trillion global components industry as against competitors like
China (1.2%) and Mexico (5.9%). It is up against challenges such as lack of good infrastructure,
increasing input costs, etc. which could impede its growth.
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CURRENT SCENARIO:
Rising costs of automobile manufacturing in the West coupled with benefits of sourcing from India such
as low cost (which saves the automobile manufacturers about 25 to 30%) etc. have been instrumental
in driving Western automobile manufacturers to source auto components from India. Apart from the
growing demand from the global markets, the domestic automobile market boosted by the tremendous
increase in domestic demand, is also contributing to the growth of the auto components industry. The
demand led to increase in production ca pacity. According to the Automotive Component Manufacturers
Association of India (ACMA), domestic components production increased by 15% from 2004-05 toUS$10 billion in 2005-06. It recorded a compounded annual growth rate of 20% between 2000 and 2005
and is expected to grow to US$18.7 billion by 2009. Meanw hile, exports increased by 28% in 2005-06 to
US$1.8 billion from the previous year with Europe and North America respectively accounting for 36%
and 26% of the total auto components exports from India.
The Indian auto components industry is one of the fastest growing manufacturing sectors which is both
forward and backward integrated with other engineering and manufacturing divisions in the country.
The industry has about 500 organized players (registered with ACMA) which account for more tha n 85%
of the countrys production and another 5000 in the unor ganized sector.
AUTO COMPONENT INDUSTRY-STATISTICS
2003-04 2004-05 2005-06 2006-07 2007-08
(Value in US $ Million)
Turnover 6730 8700 12000 15000 18000
Exports 1274 1692 2469 2873 3615
Imports 1428 1902 2482 3328 4938
Investment 3100 3750 4400 5400 7200
Export as % of Turnover 18.9% 19.5% 20.5% 19.2% 20.1%
Source: pdf of Automotive Component Manufacturers Association of India (ACMA)
COMPANY PROFILE OF NTTFIPL
3.1 BACKGROUND AND INCEPTION OF NTTF:
NTTFIPL with a history of nearly four decades developed core competency in industrial Tooling press tools,
moulds, dies etc. being an integral part of the NTTF, which has a heritage of providing training in tools die
making.The company diversified into Automotive Electrical products (switches and controls) in the year
1987. The NTTFIPL won the prestigious award of Best Indigenous Technology for the year instituted by
the automotive Components Manufactures Association of India.
MILESTONES OF NTTF IPL:
1959 : NTTF established first Training Centre in Kerala.
1959-99: NTTF established six more training centers in India with total student strength of over 1000
per year.1994 : NTTF goes spun off its commercial activities as a Public Limited Company-NTTF Industry
Limited 1999 : NTTF entered into joint venture with Aisin Seiki, Japan Company.
2008-09: The Company changed its name as NTTF Industries Private limited
3.2 NATURE OF BUSINESS CARRIED:
Design and Manufacture of Precision Press Tools, Injection Moulds, Compression/ Transfer Moulds, Die
casting Dies, Jigs, Fixtures, Gauges, Test Equipment and special purpose Machines.
Manufacture of Sheet Metal pressed parts, Injection/Compression Molded parts.
Design, Development and Manufacture of auto electrical items (multifunction Combination Switches,
Distribution boards-Fuse and Junction Box, Fuse and Relay Box, Hidden Switches, Panel Switches, etc.)
Manufacture of Sub-assemblies for customer Durables and Electronic equipment.
Manufacture of sophisticated Electronic assemblies for professional grade/consumer application at our
Electronic Centers, which is equipped with modern facilities.
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3.3 VISION MISSION AND QUALITY POLICY:
Vision statement of NTTF IPL
We will achieve our Business Growth by delighting customer through Total Quality Management by a
motivated team of people practicing Effective Facilities and Resource Management Processes, World Class
Manufacturing Systems, Strategic outsourcing and continuously endeavoring to meet social
commitments
Mission statement
Developing visionary and participative leaders who are role models culture and excellence.Technological excellence of our world class products, services and manufacturing processes for retaining
our leadership in the market.
Listening to customer needs, understand and integrating them into products and services for building and
enhancing customer loyalty.
Real time planning open communication and systematic approach in managing our activities.
Ethical business practices and fairness in all our dealings to build a sound corporate image.
Empowering individuals and teams to perform reward good performance and recognize the doers pride.
Involvement of people through team work to solve problems and implementation of growth related
projects.
Clarity of roles, responsibility, accountability and authority of every individuals enabling them to carry out
challenging tasks and create job satisfaction.
Our people displaying integrity, result orientation and ethical behavior, positive attitude and commitment
to purpose.Learning from facilities, building core competencies and capabilities of individuals and creating a positive
organizational culture.
Discharge our social commitments through projects for the betterment of society at large.
Quality policy
We will achieve and exceed customer satisfaction by continuously innovating and improving the processes
in the realization of products and services.
ENVIRONMENTAL, OCCUPATIONAL HEALTH AND SAFETY POLICY:
We, at NTTF Peenya, will strive towards providing a safe and Healthy Environment in all spheres of our
Activities, Products and Services.
We are committed to:
Optimize utilization of resources by reduce, reuse and recycle concepts.
Initiates actions towards prevention of environmental pollution.
Minimize health and safety hazards.
Comply with all applicable environmental, occupational health and safety legislations and other
requirements.
Set and review objectives and targets towards continual improvement of our EOHS performance.
OBJECTIVES OF NTTF
The management of NTTF IPL has established the quality objectives.
Ensuring the companies goals for customer needs and satisfaction.
Respect and recognition for customer.
Providing right tools and environment for all activities.
Committed to quality in all the suppliers and services.
Providing training and up gradation of knowledge and skill employees.
Ensuring safety and health of companys employees.
Adopting of fair business practices.
3.4 QUALITY ASSURANCE:
NTTF IPL is ISO 9001:2000 certified by BVQI to UKAS and ANSI-RAB Requirement. The quality system
operates within an Apex Manual and Departmental Quality Assurance Procedure.
The quality assurance division is supported with measuring instrument capable of ensuring the stringent
requirements of automotive and engineering product and tooling.
The inspection of any item shall be carried out based on the written work instruction, check and applicable
statistical process control technique for Critical-To-Quality characteristic.
The company is operating in assessing the quality levels in PPM (Parts Per Meters) and has met the PPM
requirements of various customers.
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NTTF IPL has been rated as one of the best Suppliers due to its consistent performance of achieving
quality, delivery and price expectation of various customers.
Hallmark of NTTF IPL success to meet the expectation was its capacity to design and develop quality
products performing to international standards/specification and meet strict processes.
To ensure quality reliability NTTF IPL uses in-house as well as accredited lab facilities to carry out stringent
test for qualification of product. NTTF IPL makes its own reliability test for validation of its products; every
product is rigorously and thorough tested for its reliability with help of test rigs and other sophisticated
equipment before giving the stamp of approval.3.4.a QUALITY CONTROL
Both the manufacturing facilities located at peenya, Bangalore and Vellore are certified for ISO 9001:2000
as per UKAS and ANSI RAB by certifying registrars BVQI.
ISO:TS-16949 certification pre-audit completed and certification audit scheduled within a span of six
months.
Emphasis is laid on every single item made by NTTF IPL to maintain the quality standards by a team of
trained quality assurance engineers. Quality assurance division is equipped with sophisticated measuring
and test equipment.
3.5. ACTIVITIES OF NTTF LTD.
NTTF Ltd has completely involved with below activities.
Design
Tool manufacturing
Component manufacturingProduct development
3.5.a. DESIGN (ISO 9001 CERTIFIED)
NTTF IPL is equipped with competent product design and development, as well as, tool design
departments with qualified and highly experienced engineers. NTTF IPL employs advanced computer
aided designs and software packages to engineer its products. NTTF IPL is also equipped with state of the
art. Rapid prototyping facility based on SLS technology (selective Laser Sintering). Through this process,
prototype samples suitable for functional trials can be obtained using digital 3D models of proposed
product/part/NTTF IPL also has facility to extract digital data applications in design and development
work.
3.5.b. TOOL MANUFACTURING (ISO 9001 CERTIFIED)
NTTF IPL is equipped with the state-of-the-art machines for manufacture of high precision tools, which is
an essential pre-requisite to manufacture quality products.
NTTF IPL tool rooms are one of the leading tool rooms in the country for manufacture of press Tools,
Injection/compression Moulds, Die casting dies, Jigs, fixtures and Gauges, other than meeting its captive
requirement, NTTF IPL also make tool for the Indian engineering and automobile Industries.
3.5.c. COMPONENT MANUFACTURING (ISO 9001 CERTIFIED)
NTTF IPL has in-house facilities for manufacturing of plastic and sheet metal components, with the latest
Molding Machines and Presses installed at NTTF IPL, supply of precision sheet metal and plastic
components is catered to a variety of industries, as per customer supplied design also.
3.5.d. PRODUCT DEVELOPMENT (ISO 9001 CERTIFIED)
Design and development of quality products confirming to International standards/specifications and
process quality control in manufacture to ensure reliability of the products have been the hallmark of
NTTF IPLs success. NTTF IPL uses in-house, as well as, accredited laboratory facilities to carry out stringent
tests for qualification of products NTTF IPL makes it s own Reliability Test Rigs for validation of its
products. Every product is rigorously and thoroughly tested for its reliability with the help of these tests
Rigs and other sophisticated equipment before giving stamp of approval.
3.6 PRODUCT PROFILE:
The company manufacturing two kinds of products are Tools and Automotive electrical modules.
Automotive electrical components have been manufacturing by using particular tools.
3.6.1.NTTF IPL PRODUCT RANGE
Types of Tool manufacturing.
Press tools
Injection
Die casting die
Jigs
Fixtures
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Gauges
Test equipment and special purpose machine
Types of Automotive electrical module.
Combination junction box
Central locking system(Manual & Remote)
Fuse and junction box(Central Distribution Board)
Fuse and relay box
Switch air blowersHidden Switches
Handle Bar Switches
Manufacturing of sheet metal pressed parts
Fuse, multifunctional combination switches
The above products are explained below.
3.6.1.a.TOOL MANUFACTURING
SHEET METAL:
The Component Manufacturing Division (CMD) at NTTFIL has a fully fledged Press Shop with presses
ranging from 5T to 315T.
COMPRESSION MOLDING:
The Component Manufacturing Division (CMD) at NTTF IL has a fully fledged molding machines ranging
from 30T to 180T.
3.6.1.b. AUTOMOTIVE ELECTRICAL MODULESUnder this section, the company manufactures the following items-
Combination junction box
Central locking system(Manual & Remote)
Fuse and junction box(Central Distribution Board)
Fuse and relay box
Switch air blowers
Hidden Switches
Handle Bar Switches
The use of above electrical modules are explained in detail below
1.COMBINATION SWITCH ASSEMBLY:
Manufactured using state of the art technology the ergonomically designed, steering column mounted
combination switches have been indigenously developed NTTF IPL.
Features:
Wiper low speed and high speed within built electronic module for intermittent wiper sweep control.
Wind shield mash (spray/control).
Friction indicator with self cancellation.
Head lamp, low beam and high beam dimmer parking and parking light controls.
Hazard warning switch.
2. CENTRAL LOCKING SYSTEM:
The latest, easiest, safest, way to lock your car and go. A popular international concept, manual and Keyes
(remote) are introduced in India by NTTF IPL. It locks all doors automatically when drivers door or the
front passenger side doors is locked from inside or outside.
Economically priced and easy to install, this system can be fitted all new generation cars. Preciously timed
motor control using micro motors, PCB mounted relays in the control module and precision plastic gears
encased in an engineering plastic housing contribute to ensure. Every CIs passes through stringent in-
process quality checks. Upgraded version of the product with failure like remote control and security
alarm are also available.3. FUSE AND JUNCTION BOX:
As the name indicates it house all electrical junctions in the car electrical system. These system cables
from the battery are routed through the fuse to various roads like head lamps, tail lamp, flashes, wiper,
washer, backing light, blower switch, hazard lamp, ignition switch and any other accessories.
This assembly is analogous to multilayered printed circuit board. The various layers of Copper Bus Bars
(conducting trade) are housed between plastic insulation plates with matching grooves for the conducting
bus bars, the same bus bars are formed into tabs to function as terminal for the input and output leads
10,15,20 amp capacity fuse are provided for various electrical functions.
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4. FUSE AND RELAY BOX:
As the name indicates, this is a product which acts as the main electrical fuse box of car electrical system.
It facilitates easy replacement of Fuses in case of failure by using this system; tracing of major electrical
problems becomes easier as the main Electrical Systems of the car have been branched through separate
fuses. The Fuse and Relay Box is located in the finder apron panel in the Engine Compartment. This is
fastened to the body by Screws. Relays, which control the accessories of the Engine, Air-conditioner etc,
are conveniently located in the box.
5.HEATING VENTILATION AIR CONDITIONING CONTOL PANEL MODULE WITH SWITCH AIR BLOWERS :This is a product developed for the premium car segment mounted on the instrument panel; it is used for
air conditioning, heating temperature, ventilation as well as different ventilation parts of the air inlet into
the passenger compartment.
6.HIDDEN SWITCHES:
These are switches used for applications like, park brake indicator-light, Stop lamp, contract holder (male
and female) to establish between Door and Doorframe particularly in sliding hatch doors, etc. as the name
suggest, they are hidden in the vehicle and perform key functions in ensuring safety and comfort to the
user of vehicles.
7.SWITCHES FOR TWO WHEELERS:
Handle bar switches and neutral indicator switches. The switches perform the following functions.
Head light ON/OF
Dim/Dip
HornSide indicator
Neutral Position Indicator (for gears)
Engine start
Choke lever
3.7. DEPARTMENTS NTTF LTD
The following departments are the strong pillars for the show of business.
Production department
Marketing department
Stores department
HR department
Finance and Accounts departments
3.7.1 PRODUCTION DEPARTMENT:
Production department is concerned with the conversion of inputs into outputs by using technology and
manpower. Production plays a crucial role in the success of NTTF IPL.
OBJECTIVES OF PRODUCTION DEPARTMENT
To fallow up the daily production schedule as per plan.
To cover the deviation of any from the standards.
To upgrade technical efficiency of production.
To maintain co-ordination relationship with all other departments.
Production department of NTTF IPL can be subdivided into five main branches according to their function.
Tool room department
Component manufacturing department
Product assembly department
Tool maintenance department
Plant maintenance department
1.FUNCTIONS OF TOOL ROOM DEPARTMENT (TRD)
Carry out subcontractor activities.Manufacturing of tools as per customer requirement.
Ensure timely tool assembly.
Interaction with machine shop, subcontract CNC TDD.
2.FUNCTIONS OF COMPONENT MANUFACTURING DEPARTMENT (CMD)
Manufacturing to the specified standards, meeting the quality and delivery objective.
Control CMD documents.
Process control activities of CMD.
Production planning activity pertaining to CMD.
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3.FUNCTIONS OF PRODUCT ASSEMBLY DEPARTMENT (PAD)
Advanced production quality planning for component.
Control PAD documents.
Maintenance inspection tests status, identifying training needs for subordinates.
4.FUNCTIONS OF TOOL MAINTENANCE DEPARTMENT (TMD)
Tool maintenance, corrective and predictive activity.
Check list of preventive maintenance and preparing scheduling.
Modification or rework according to customer requirement.5.FUNCTIONS OF PLANT MAINTENANCE DEPARTMENT (PMD)
Preventive and break down maintenance.
Controlling of machines.
Periodical check of electrical and mechanical system.
RAW MATERIALS:
Strips of aluminum brass copper, phosphorus, bronze etc. these are being used in press shop. Engineering
plastic materials both natural and reinforced resins such as poly-acetyls, polycarbonate, polyamides,
acrylic thermostat resin as urea formaldehyde, phenols, polyesters etc. were processes in the molding
shop.
3.7.2. MARKETING DEPARTMENT:
Marketing is typically seen as the task of creating, promoting and delivering goods and services to
consumers and business. Marketing is a human activity directed ass-satisfying human drives and wants
through processing of goods and services from producers to consumers.
Responsibilities of Head Marketing
Members of management Review meeting.
Collection of data regarding the quality and operational performance of the competitors.
Monitoring the delivery performance of all the manufacturing activities.
Getting feedback on customer satisfaction level, and monitoring trend in satisfaction level.
Responsibilities of Marketing Manager
Co ordinate between manufacturing division of units and the customers.
Ensures job card, product, briefs, contract review, copies and acceptance of orders are sent to the
respective units.
Review of the customer feedback.
Reply to the customer queries.
Monitoring the delivery performance.
Sending the customer satisfaction format and follow up.
Preparation of estimates for tooling components and products.
Sending the reminders on quotations sent to customers and follow up for order.
Responsibilities of Secretary and TypistMaintenance of following registers
Incoming mail, enquiry, Quotation, tooling order and all the correspondence.
Sending and maintaining information of letters fax, and telephonic massages to a received from customer.
Typing of all the acceptance of order quotation, regret letters and generate correspondence and ensuring
these are mailed in time.
Typing all the monthly statements collection [advances] plans.
Maintaining all hard copies of all report and document.
The following are the domestic customers of NTTF Ltd.
OE customers of NTTF
HEAD MARKETING
MANAGER
ASSISTANT
MANAGER
ASSISTANT
ENGINEER
SECRETORY
TYPIST
PLANNING
INCHARGE
OFFICE
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Bajaj Tempo Ltd., [MUV]
Hindustan Motors Ltd.,[passenger cars]
Eicher Motors Ltd.,[HCV, LCV]
General Motors India Limited [passenger cars]
LML Ltd., [scooters and motor cycles]
Maruti Udyog Ltd., [passenger cars sedans, MUV, VAN]
Mahindra & Mahindra [Full range of jeeps MUV, LCV]
Reva electric car co. [electric car]Tata motors Ltd [MUV, SUV, LCV, & passenger cars]
ABB Ltd
Avanti Kopp Electricals Ltd
Carbone Lorraine Madras Pvt Ltd
Crompton Greaves Ltd
CTR Manufacturing Industries
Electrex Power Tools Ltd
GEC Alsthom India Ltd
High Energy Batteries Ltd
JKM DAE RIM Automotive Ltd
Kulkarni Power Tools Ltd
OVERSEAS CUSTOMERS OF NTTF IPL
CUSTOMER COUNTRY
Clermont plastics USA
Elco corporation USA
Electrolux Brazil
Sidel France
Lear Corporation USA
HISTORY OF SALES [DOMESTIC AND EXPORT]
SL.NO. YEAR DOMESTIC SALES
[IN MILION RS.]
EXPORTS.
[IN MILLION RS.]
01. 2000-2001 238 6.00[EGYPT]
02. 2001-2002 244 17.00
[U.K,
THAILAND,U.S.A,GERMANY]
03. 2002-2003 260 0.20
[GERMANY]
04. 2003-2004 328 0.08
[GERMANY]
05. 2004-2005 441
06. 2005-2006 408
07 2006-2007 418
3.7.3. STORES DEPARTMENT:
Goods should be stored properly so as to protect them from damage, deterioration, theft etc, so special
care should be taken to safe fraud of materials. The stores department should be located near the
material department and it is desirable to have an efficient and well equipped stores department to
exercise an effective material control to advice losses from misappropriation, damage, deterioration,
evaporation and carelessness.
Chart of Store Department
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FUNCTIONS OF STORES DEPARTMENT IN NTTF I PL
Receipt of goods in to stores.
Protection and preservation of materials.
Issue of materials to the required departments
Checking in the invoice with materials received notes and purchased order in respect of
Proper stocks of materials received.To maintain proper stocks of materials.
To maintain proper records and accounts.
Following documents are being maintained by stores department in NTTF
Purchase reposition
Stores Order
MRN (material receipts notes)
DC/DA (delivery channel / dispatch advice
GIR (goods inward receipts)
A. Purchase Requisition
It is a statement issued to the stores department which contains details like stores department which
contains details, like item no, description and specification no, Average monthly consumption, purchase
Rate and remarks them. Purchase requisition is signed by head of the department, chief stores officer and
manager stores officers.
B. Stores Ledger
The stores ledger is maintained by the costing department and this contains an account for every item of
stores and makes a record of the receipts and balances, both in quality and value.
C. MRN [Material Return Notes]
The material receipts notes are taken to the purpose of accounting, because posting into the ledger. But in
NTTTF first this MRN was being maintained but present it is not being maintained by the stores
department.
D. DC/DA [Delivery channel /Dispatch advice]
This delivery channel is used for sending the material for job work and return and as well as Dispatch
advice is used for selling the finished goods to the customers.
E. GIR [Goods Inward Receipts]
This report is given by the material department to the A/C it includes GIR No, Date, suppliers name and
address, purchases order no, description of materials, Quality of material. This quality of material certified
is signed by the stores keeper/chief stores keeper.
Types of Stores in NTTF IPL
Generally so many types are in any manufacturing co. But in NTTF IPL has mainly 5 types of sores are there
which have been mentioned below with brief explanation.
Raw material stores
Consumable stores/loose tools stores
Standard parts stores
Machinery spares parts stores
Finished goods stores
Division
Manager
Store
OfficerStore
Supervisor
Store
Assistance
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a) Raw Material Stores
The following items comes under this stores Strips of steel, Aluminium, Brass, copper phosphor Bronze
used in the press shop, engineering plastic, filled resins, such as poly-acetyls, polycarbonate, polyamides,
acrylic, Epoxy, polyester etc.
b) Consumable Stores
The following items comes under consumable stores Nutt bolds, screws, packing materials, pigments
[colours] safety items [mask, ear play, shoes etc] pipe fittings, punches, and washers clamps oil and
Greece.c) Standard Parts Stores
Labels Inserts, Barings, springs. These all items are come under slandered parts stores.
d) Machinery Spare Parts Stores
The following spare parts come under machinery spares parts stores. Twin set packing, valves and oils, V
belts, Heaters, Thermocouples, spare kits, push buttons, hydraulic fittings, etc.
e) Finished Goods Stores
After completion of the all the stages of production finally the products are stored in finished goods stores
like combination switch, central locking system, Fuse and relay box, etc.
3.7.4. HR DEPARTMENT:
Human resource management means employing the people, developing their resources, utilizing,
maintaining, and compensation their services. Human resource is a management function that helps
manager to recruit, select, train, and develop the members for an organization, HR is a importantdepartment of an organization, all the major activity in working life of workers from the time of his / he r
saves comes under purview of HR, specifically the activity included are HR planning, job analyzing and job
design, recruitment and selection, orientation and placement, training and development, performance
appraisal and job evaluation, employee and executive remuneration, motivation and communication,
welfare, industrial relationships etc. In every organization HR management is necessary because of the
following reasons.
To achieve an effective utilisation of human resources in the achievement of organizational goals.
To establish and maintain a desirable working relationship among all the members of the organization.
To generate the maximum individual/group development within an organization.
OBJECTIVES OF HRM
To create and utilize an able and motivated work force, to accomplish the basic organizational goals.
To establishes and maintain sound organizational structure and desirable working relationship among all
the members of the organization.
To secure the integration of individual and groups within the organization by coordination of the
individual and group goals with those of the organization.
To create facilities and opportunities for individual or group development.
To attain an effective utilization of human resources in the achievement of organizational goals.
To identify and satisfy individual and group needs by providing adequate and equitable wages, incentives,
employee benefits and social security.
To maintain high employee morale and sound human relations.
To provide training and development programs.
To provide an opportunity for expression and voice in management.
To provide fair, acceptable and efficient leadership.
To provide facilities and conditions for work for maintaining stability of employment.
FUNCTIONS OF HR DEPARTMENT IN NTTF
Recruitment (Both internal and external)
Training and development ( 6 months )Promotions
Transfers (between Bangalore and Vellore)
Reward and incentives
Bonus (8.33%)
Increments (50to100)
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EMPLOYEES IN NTTF IPL
PERSONAL TOTAL BANGALOORE VELLORE
WORK MEN 450 249 201
SUPERVISORS 129 75 54
MANAGERS 37 26 11SENIOR MANAGERS 11 7 4
TOTAL 627 357 270
3.7.5. FINANCE AND ACCOUNTS DEPARTMENTS
FUNCTIONS OF FINANCIAL DEPARTMENT
Functions of finance concurrence and miscellaneous bills section:
Proposals from concerned department for purchasing materials, construction of recruitment or selection
of employees.
Verifications of proposals.
And send these proposals to senior manager of finance.
Responsibility of miscellaneous bills.
Functions of cash and compilation section:
Preparing daily cash book -Making miscellaneous receipts and payments
Every month preparing trails balance
Preparing consolidated balance sheet of all branches
Functions of Inventory section:
Receiving materials-Preparing goods received note
Inspection of store-Making payment of explosive
Functions of conduct auction:
Responsibility to conduct auction
Preparing tender notice and control of it
Negotiation with contractors
Functions of Payroll section:
Payment of salaries-Computation of material
Payment of wages -Time recording of employees
Computation of overtime wages etc
3.8. OWNERSHIP PATTERN:
As the company is a private company the shares are held by the board of directors. The BODs of the
company are chairman, Mr.R.Ramanjan, Directors Mr.N.Venkataramani, Mr. A.S.Lakshmanan,
Mr.R.Shrinivasan, Mr.Sarosh J, Mr.R.Rajagopalan, Mr. Reghurajan.
3.9. ACHIEVIMENTS/AWARDS:
SI NO. YEAR QMS
1. 1995 ISO 9001 and 2002 Obtained certification from
BVQI
2. 2000 QS 9000 Manual and procedure were
restricted to meet the
requirement of QS 9000
3. 2006 IAO/TS 16949.2002 Under progress.
4. 2007 ISO 4001/OHSAS 18001 EOHS-Environment
occupational health and safety.
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EXTERNAL AWARDS AND RECOGNITION:
SI
NO.
DESCRIPTION OF AWARDS PURPOSE YEAR
1. Zero PPM 100% Quality 2003, 2004, 2005 & 2006
2. ACMA Awards Indigenous Development
Awards For Fusion Junction For
Maruti Esteem Car
1996
3. Best Supplier awards for
Toyota
Cost, Delivery and Quality 2004
RESPONDENTS PROFILE:
Study involves the survey of internal customers satisfaction in the company concentrated on managerial
workers, supervisors, divisional head of tool room department, engineers, technicians of tool design
department, component manufacturing department, tool maintenance department and product assemblydepartment; tool designing department.
a) MANAGERIAL WORKERS:
All those persons who have authority over others are responsible for their activities and of an enterprise
as managers in an organization. Even the corporate general manager, department head, personnel
administrator, planner or co-coordinator is in fact a manager although many of them do not supervise but
are on to the board of management.
Executive training and development is an attempt to improve the managerial performance by imparting
knowledge, changing attitudes or increasing skills.
b) STAFF:
The people in the organization are very dedicated and work towards growth of the company. The workers
are specialized in their response field of work.
NTTF IPL continually monitors the employees based on performance various department and identify the
training needs to be given for the employees and for enhancing the skills of the employees and for
enhancing the skills of the employees the training program to enhance and develop working skills and
their basic values.
c) SUPERVISOR WORKERS:
Staff needs training most for they form a very important link in the chain of administrators. The training
programs for supervisors must be tailor made to fit the needs of the undertaking. They should be
technically competitive with a view to enable them to know and understand all about the process and
operation in which the workers participate, includes: Supply necessary reading material, job rotation
holding staff meetings, visits to other industrial units participation I n the work of the other departments.
d) DIVISIONAL HEAD TOOL ROOM DEPARTMENT:
Employees of tool room department are back bone for the company in the role of manufacturing tools as
per design standards and they are mainly deal with these functions.
Manufacture to the specified standards meeting the cost, quality and delivery objectives.
Member of interface meeting and management review committees.
Control of TRD Documents.
Maintain the list of approved vendors/ Sub-contractors (R&A).
Organize assessment. Approval of new vendors/Sub-contractors.
Evaluate performance of vendors/Sub-contractors.
Development of sub-contractor quality system.
Monitoring the delivery performance of the sub contractor.
Review of purchasing documents and Approval of PO(R&A).
Control of customer supplied products pertaining to TRD.
Upkeep of production equipments.
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Production planning and process control activities pertaining to TRD(R&A).
Ensure Identification of materials at all stages.
Disposition of non-Conformance.
Evaluate the need and taking corrective and action for product and system non-conformances.
Ensure proper and safe storage and handling all materials.
Control of Quality records of TRD.
Identify the Training needs of the subordination.
Delivery of Tools to customers and meeting to committed delivery schedule.e) ENGINEERS/TECHNICIANS/CMD, TRD UTILITIES (MECHANICAL & ELECTRICALS):
Engineers, technicians, supervisors engaged in manufacturing and evaluating of mechanical and electrical
components in the company.
They are deal with supervising and guiding maintenance crew in attending to lubrication, break down and
preventive maintenance.
To ensure calibration of process instruments are carried out for accuracy and performance.
To plan and arrange spaces required for machines and equipments.
Supervising housekeeping.
Ensure safety measures as per statutory requirements.
Ensure availability of power, water and compressed air.
Ensure recording of plant and machinery history cards.
f) MARKETING DEPARTMENT:
In the marketing department there is sales manager, supervisor and senior sales executive involved inthe prolonged process from purchasing raw materials, manufacturing and packaging to distribution. These
are main functions;
Prepare and check estimates prepared, have, and techno-commercial discussion on over quotations with
customers, secure orders for NTTF IL.
Co-ordinate between manufacturing divisions of units and the customers on status of items ordered.
Ensure all acceptances of orders are sent in time.
Reply to customer queries.
Monitoring the delivery performance.
Preparation of estimates for tooling components and products.
Sending of reminders on quotations sent to customers and follow up for orders.
Ensure data is obtained from customers wherever required for responding to their enquire.
g)TOOL DESIGNING DEPARTMENT:
There are tool designers who mainly involved in the process of designing tools and components
accordingly to the customer requirements in the organization.
To arrange periodical inspection, review of statutory requirement and meet electrical inspect rate.
To ensure maximum up time of production machine and service equipment.
Electrical and machinery installations for new projects.
To maintain discipline and co-ordinate industrial relation with subordinates and other departments.
Functional area of respondents
The survey conducted to know the functional area of respondents.
Table no: 1.1: Functional area of respondents
Departments Frequency Percent
HR department 5 10.9
Marketing department 7 15.2
Account dept 4 8.7Tool Maintenance dept 7 15.2
Component Manufacturing
dept6 13.0
Quality Assurance dept 5 10.9
Product Assembly dept 7 15.2
Tool Design dept 5 10.9
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De
e s F e e cy Pe ce
HR de
e 5 10 9
Marke de
artme t 7 15 2
Acc t de
t 4 8 7
Tool Maintenance de
t 7 15 2
Component Manufacturing
dept6 13 0
Quality Assurance dept 5 10 9
Product Assembly dept 7 15
2
Tool Design dept 5 10 9
Total 46 100 0
In NTTF IPL Company there are 46 employees involved as a sample of research survey included tool
maker, supervisors, managers, engineers, technicians and tool designers regarding with departments like
HR, Marketing, Accounting, Tool Design Department (TDD), Component Manufacturing Department
(CMD), Tool Maintenance Department (TMD), Quality Assurance Department (QAD) and ProductAssembly Department (PAD).
Job profile
Thesurveyconducted to know the respondents opinion regarding theirjob profile (assigned task).
Tab
no
1
2
Job profile
Fre
uency Percent
Yes 34 73.9
No 3 6.5
Neutral 9 19.6
Total 46 100.0
Chartno
2
1: Job profile
Yes
73.9%
No
6.5%
Neut l
19.6%
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The study reveals that majority of respondents have good opinion about the assigned task that means
73.9
ofemployees aresatisfied withjob profile and rest of them have neutral opinion.
Awareness of given task
The study conducted to know the respondents awareness regarding the given task which re uired for
increasing production level.
Tab
no
1!
3
Awareness of given task
Fre uency Percent
Somewhat aware 22 47.8
Very aware 24 52.2
Total 46 100.0
Chartno 2 ! 2:
The study reveals that majority of respondents have good opinion about the awareness of given task
which re uired for increasing production level that means52.2 ofemployees arevery aware and rest
47.8 are awaresomewhat about given task.
Speed of product delivery target
The study conducted to know the respondents opinion regarding the speed of product delivery target
from one department to another.
Tab no 1 ! 4: Speed of product delivery target
Fre uency Percent
In time 12 26.1
On time 10 21.7
Delay time 24 52.2
Total 46 100.0
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Chartno"
2#
3:
The study reveals that majority of respondents have delay time $ opinion about the speed of product
delivery target from one department to another that means52.2 % ofemployees aresatisfied with delay
time speed of product delivery target, 26.1 % of respondents have in time opinion and 21.7 % of
respondents have on time opinion.
Over time duty
Thestudyconducted to know the respondents opinion regarding over time duty while work loaded after
shift is over.
Tab& '
no"
1#
5"
Over time duty
Fre ( uency Percent
1-2 hour 2 4.3
2-4 hour 16 34.8
More than 4 hour 22 47.8
Not at All satisfied 6 13.0
Total 46 100.0
Chartno"
2#
4:
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Thestudy reveals that majority of respondents i.e. 47.8)
aresupposed to do more than 4 hour over
time duty while work loaded after shift is over, 34.8)
of respondents aresatisfied with 2-4 hour over time
duty, 4.3 ) of respondents aresatisfied with 1-2 hour and 13 ) of respondents are not at all satisfied with
over time duty.
Relationship with thee 0 ternal customers and suppliers
The study conducted to know the respondents opinion regarding relationship with the e 0 ternal
customers and suppliers.Tab
1 2
no3
14
63
Relationship with thee 0 ternal customers and suppliers
Fre 5 uency Percent
Excellent 1 2.2
Good 20 43.5
Average 23 50.0
Poor 2 4.3
Total 46 100.0
Chartno 3 2 4 5: Relationship with theexternal customers and suppliers
By this it can be inferred that majority of respondents i.e. 50)
of respondents have average relationship
with theexternal customers and suppliers and 43.5 ) of respondents have good relationship.
Obey the order from top management when they are in work pressure
The study conducted to understand the respondents opinion regarding obey the order from top
management when they are in work pressure.
Tab1 2
no3
14
73 Obey the order from top management when they are in work pressure
Fre5
uency PercentYes 40 87.0
No 6 13.0
Total 46 100.0
Chartno3
24
6: Obey the order from top management when they are in work pressure
2.26
43.5)
506
4.36
Excellent
Good
Average
Poor
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The study reveals that majority of respondents i.e. 877
of respondents are obey the order from top
management when they are in work pressure and 13 7 of respondents are not obey the order.
Strictly obey thecompany 8 s policies, rules and regulations
The study conducted to know the respondents opinion regarding strictly obey the companys policies,
rules and regulations.
Tab9 @
noA
1B
8A
Strictly obey thecompany 8 s policies, rules and regulations
Fre C uency Percent
Yes 42 91.3
Somewhat 4 8.7
Total 46 100.0
Chartno A 2 B 7: Strictly obey thecompany 8 spolicies, rules and regulations
Thestudy reveals that majority of respondents i.e. 91.3 7 of respondents arestrictly obey thecompanys
policies, rules and regulations, 8.77
of respondents obey somewhat companys policies, rules and
regulations.
87.0 7
13.0D
Yes
No
Yes
91.3E
Somewhat
8.7F
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Working experience of the respondents
Thestudyconducted to know the working experience of respondents.
TabG H
noI
1P
9I
Working experience of the respondents
Fre Q uency Percent
Between 1-5years 3 6.5
Between 6-10years 19 41.3
Between 11-15years 10 21.7
16years and above 14 30.4
Total 46 100.0
Chartno I 2 P 8:
Thestudy reveals that majority of respondents, i .e. 41.3 R of respondents have in between 6-10years of
work experience and 30.4 R of respondents revealed that have in between 16 and aboveyears of work
experience
Safety measures in the work place
Thestudyconducted to know the opinion of respondents regarding safety measures in work place.
TabG H
noI
1P
10I
Safety measures in the work place Fre Q uency Percent
Average 2 4.3
Good 24 52.2
Excellent 16 34.8
Outstanding 2 4.3
Poor 2 4.3
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Fre S uency Percent
Average 2 4.3
Good 24 52.2
Excellent 16 34.8
Outstanding 2 4.3
Poor 2 4.3
Total 46 100.0
ChartnoT
2U
9:
Thestudy reveals that majority of respondents, i.e. 52.2 V of respondents revealed that safety measures in
work place is good and 34.8 V of respondentssayssafety measures in work place isexcellent.
Time re S uired for major product corrections
Thestudyconducted to know the time reS
uired to management for major product corrections.
Tab W X no T 1 U 11: Time re S uired for major product corrections
Fre S uency Percent
< 1 day 12 26.1
1-2 days 14 30.4
2-4 days 11 23.9
> 4 days 9 19.6
Total 46 100.0
ChartnoT
2U
10:
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By this it can be inferred that majority of respondents, i.e. 30.4Y
of respondents revealed that 1-2 day
time is re uired to management for major product corrections, 26.1 Y of respondentssays less than 1 day
time is re uired for major product corrections.
Opinion about servicereceived in the organization
The study conducted to know the respondents opinion regarding overall satisfaction with the service
received in the organization.
Taba b
noc
1d
12: Opinion about service they received in the organization
Fre
uency Percent
Extremelysatisfied 2 4.3
Satisfied 43 93.5
Unsatisfied 1 2.2
Total 46 100.0
Chartnoc
2d
11:
By this it can be inferred that majority of respondents, i.e. 93.5 Y of respondents revealed that they are
satisfied with overall service they received in the organization and 2.2 Y of respondents are unsatisfied
with overall service they received in the organization.
Access to CADD files used in the plans
The study conducted to know the respondents opinion regarding the access to CADD files used in the
plans.
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Tabe f
nog
1h
13g
Access to CADD files used in the plans
Chartnog
2h
12:
Thestudy reveals that majority of respondents, i .e. 76.1 i of respondentssays that they are agreed with
access to CADD files used in the plans was adep
uate for production and 23.9i
ofemployees are neither
agreed nor disagreed.
Opinion about the letters, drawings and plan sheet formats
The study conducted to know the respondents opinion regarding the letters q drawings and plan sheet
formats in thecontract plans are legible.
Tabe f
nog
1h
14g
Opinion about the letters, drawings and plan sheet formats
Fre p uency Percent
Agree 35 76.1
Neither agree nor disagree 7 15.2
Strongly disagree 4 8.7
Total 46 100.0
Chartnog
2h
13:
Fre p uency Percent
Agree 35 76.1
Neither agree nor disagree 11 23.9
Total 46 100.0
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Thestudy reveals that majority of respondents, i .e. 76.1 r of respondentssays that they are agreed with
the letters, drawings and plan sheet formats in thecontract plans are legible and 15.2 r of respondents
are neither agreed nor disagreed.
Profileview details provided in the plans
Thestudyconducted to know the respondents opinion regarding the profileview detail provided in the
plans for production.
Tabs t
nou
1v
15u
Profileview details provided in the plans
Fre w uency Percent
Strongly agree 2 4.3
Agree 41 89.1
Neither agree nor disagree 3 6.5
Total 46 100.0
Chartnou
2v
14:
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By this it can be inferred that majority of respondents, i.e. 89.1x
of respondentssays that they are agreed
with the profileview details provided in the plans for production.
The Design standards and special detailsin the plans
Thestudyconducted to know the respondents opinion regarding the referenced Design Standards and
special details in the plans weresufficient to construct the project.
Taby
no
1
16
The Design standards and special details in the plans
Fre uency Percent
Strongly agree 1 2.2
Agree 35 76.1
Neither agree nor disagree 6 13.0
Disagree 4 8.7
Total 46 100.0
Chartno
2
15:
Thestudy reveals that majority of respondents, i .e. 76.1x
of respondentssays that they are agreed with
the referenced Design Standards and special details in the plans weresufficient to construct the project
and 8.7x
of respondents are disagreed.
Constructability review process
Thestudyconducted to know the respondents opinion regarding theconstructability review process used
during design in the department.
Taby
no
1
17
Constructability review process
Fre uency Percent
Agree 33 71.7Neither agree nor disagree 12 26.1
Disagree 1 2.2
Total 46 100.0
Chartno
2
16:
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Thestudy reveals that majority of respondents, i .e. 71.7 of respondentssays that they are agreed withtheconstructability review process used during design in the department and 26.1
of respondents are
neither agreed nor disagreed.
Opportunities for improving performance
The study conducted to know the respondents opinion regarding opportunities for improving
performance.
Tab
no
1
18
Opportunities for improving performance
Fre uency Percent
Disagree 8 17.4
Neither agree nor disagree 6 13.0
Agree 32 69.6
Total 46 100.0
Chartno
2
17:
By this it can be inferred that majority of respondents, i.e. 69.6 of respondentssays that they are agreed
with the opportunities for improving performance and17.4 of respondents are disagreed.
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Communication with colleagues
Thestudyconducted to understand the respondents opinion regarding communication with colleagues.
Tab
no
1
19
Communication with colleagues
Fre
uency Percent
Average 4 8.7
Good 22 47.8
Excellent 18 39.1
Outstanding 2 4.3
Total 46 100.0
Chartno 2 18
Thestudy reveals that majority of respondents, i.e. 47.8 of respondentssays that communication with
colleagues is good and 39.1 of respondents revealed that isexcellent.
Clarity of information or advice provided by management
Thestudyconducted to know the respondents opinion regarding clarity of information or advice provided
by management.
Tab
no
1
20
Clarity of information or advice provided by management
Fre uency Percent
Very unsatisfied 2 4.3
Unsatisfied 10 21.7
Neither unsatisfied norsatisfied 10 21.7
Satisfied 16 34.8
Verysatisfied 8 17.4
Total 46 100.0
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Chartno
2
19:
Thestudy reveals that majority of respondents, i.e. 34.8 of respondentssays that they aresatisfied with
theclarity of information or advice provided by management and 21.7 of respondents are unsatisfied.
Support to the overall organization goal
Thestudyconducted to know the respondents opinion regarding their support to theoverall organizationgoal.
Tab
no
1
21
Support to the overall organization goal
Fre uency Percent
Very unsatisfied 2 4.3
Unsatisfied 8 17.4
Neither unsatisfied nor
satisfied8 17.4
Satisfied 22 47.8
Verysatisfied 6 13.0
Total 46 100.0
Chartno 2 20:
Thestudy reveals that majority of respondents, i.e. 47.8 of respondentssays that they aresatisfied with
their support to the overall organization goal and 17.4 of respondents are unsatisfied.
FINDINGS
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NTTF Industries Pvt Ltd. Company has the 73.9% of employees with good opinion about the assigned task
or job profile. It indicates that they are well informed about the job what to do, how to do as per as
designs and plans.
52.2% of the employees would say that they are clearly aware about given task which is required for
increasing production level it shows every employee is risk taker in any point of time.
52.2% of employees have delay time delivery target of products from one department to another
indicates slow process in production.
47.8% of workers in NTTF are preferred to work more than 4 hour over time duty while work loaded aftershift is over shows they are interested to work when there is bulk production or urgency of customer
requirements. 50% employees of marketing department have average relationship with the external
customers and suppliers and some people have good relationship. Good relationship enhances the
business expansion and indicator of growth.87% of employees have been obeying the order from top
management when they are in work pressure suggested good relationship between the top level
management and employees. 91.3% of workers at NTTF IPL have been strictly obeyed the companys
policies, rules and regulations. 41.3% of employees in NTTF having more than 6 years of working
experience that ensures expertise, deep knowledge of job. As the company undertakes good safety
measures like safety from noise, lifting and revolving machines, chains, ropes, self acting press machines
and etc ensures employee feels free to work in the company and 52.2% of them have good opinion.
30.4% of employees says that management is able to resolve the major product problems such as error in
press tools, molding tools, die and some machinery like press machines, molding machines and injection
compressor problems within 1-2 days.93.5% of employees are satisfied with the overall service from one department to other i.e. tool from
component manufacturing department to tool maintenance department and to product assembly
department in the organization.
76.1% of the employees say accessing CADD files are necessarily used for 3D component designs in the
plans of production.
76.1% of employee say that the letters, drawings and plan sheet formats in the contract plans are legible
they help in maintaining standards.
89.1% of employees are satisfied with the profile view details of particular job such as specific design
standard, drawing and plan sheet format in the plans for production.
76.1% of employees feel happy with the referenced design standards and special details accurately in the
plans are sufficient to construct the project. Maintaining standards in the profile view of job is significant
for errorless production.71.7% of employees in the company adopted the constructability review process
during designing plans, manufacturing plan, production forecasting and constructing projects in the
department. 69.6% of employees are supposed to grab opportunities for improving performance in such
way that better work performance, getting in depth knowledge of designing.
Communication of all workers in organization is good i.e.47.8% employees says well. 34.8% of employees
says that management has been provided the clarity of information or advice of production planning,
projects and designs, drawings, incentives in a proper way to the employees. 47.8% of employees feel
good about their support to the overall organization goal and their personnel goal.
SUGGESTIONS
The study suggested that company has to be emphasized on the job profile of employees; most of them
i.e.19.6% dont have complete knowledge about their job.
It is suggested that management should promote the delay time product delivery target to in time or on
time delivery. Internal suppliers will have to maintain design standards it helps to minimize corrections
and deliver in time or on time to the next process.
Marketing department should enhance good relationship with external customers and suppliers; it helpsto expand their business across the world.
It is suggested that the management should provide opportunities for young and middle aged employees
to innovate manufacturing process because most of them dont know what to do.
It is suggested that the company should recognize the expertise, work knowledge in employees to reach
the target market.
Company has to take advantage of technology for acquiring market share because today is competitive
world, using good old machines and technology is not sufficient for surviving in the long term.
8/8/2019 Selasturkiye Indian Auto Components Industry Executive Summary Excerpted
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CONCLUSION
The entire project was planned with a view to study the Internal Customer Satisfaction in NTTF IPL and
company is one of the leading commercial tool rooms in India with core strength in design and
manufacture of precision press tools, injection moulds, compression / transfer moulds, pressure die cast
dies, stamped parts, molded parts and electro-mechanical sub-assemblies. Expert in designing
complicated progressive tools, injection moulds and it has become a famous in manufacturing a wide
range of top performance manufacturing above products with premium quality, prompt delivery and
competitive prices.The measurement of the internal customers satisfaction is a hard task which provides a quantitative
baseline for comparing results and enables fact-based decision making. Most large companies recognize
the importance of measuring and monitoring internal customer satisfaction. Those that continue to avoid
the concept are primarily enterprises that have not adopted management practices necessary to leverage
service delivery fully. Typically, a company committed to treating its internal service users as customers
holds a similar commitment to measuring their satisfaction with the delivery of those services.
Today NTTF IPLs auto electrical products are the original equipment on all leading brands in Indian
automobile industry. And NTTF is known for high quality precision tooling, industrial components for
automotive and electrical switches.
Internal Customers play is a crucial role in any organization. They have always been contributed their
share in the form of services for the betterment of the organization. It is duty of the employees to
motivate them and satisfy their jobs.
From the study it is clear that, the internal customers at NTTF IPL are quite happy with potential workprocess, needs and expectations about working conditions, improvement opportunities in the work
process and inter-relationship with suppliers and external customers. The employees of this company are
well experienced and loyal to the company. More attention is to be given for improving the job content.