RESUME

Contact Details Name : Chan See Keat ( Rachel )Address : No. 63, Persiaran Bercham Utara 2, Taman Ramai 31400, Ipoh Perak Malaysia Telephone No. : 05-5362572 Mobile No. : 016-5382331 Email : seekeat88@gmail.com

Personal Particulars

Age : 26 years Date of Birth : 04 June 1988 Identity Card No. :880604-08-5462 Nationality : Malaysia Gender : Female Marital Status : Single

Qualification

Qualification : Bachelor of Marketing with Honors Field of Study : Business Administration Major : Marketing Institute/University : Universiti Utara Malaysia (UUM), Malaysia Grade : 2nd Class Upper (3.06) Graduation Date : 2012 Achievement : Dean’s reward for Second Semester, 2010/2011 Academic Session : Attended Seminar Menerokai Dunia e-Dagang : Participate as group leader in Mooncake Festival Charity 2009 : Paricipate in Entreprenuer Race : Participate in Seminar The Myth And Reality in Logistics And Transport Industry Qualification : STPM Field of Study : Liberal Arts Major : Pengajian Am, Economy, Pengajian Perniagaan, Bahasa Melayu Institute/University : S.M.K. Jalan Tasek Grade : 2.98 Graduation Date : 2008

Experience

Employment History

NO. JOB TITLE ORGANIZATION INDUSTRY JOB DESCRIPTION 

1 CustomerService( Jan 2015- Present )

QEL SHIPPING SDN BHD

Shipping As key person that direct deal with customer

i. Checking feeder vessel space and provide new booking confirmation in system and for customer every day.

ii. Handling pre-shipment and post-shipment documentation of export

iii. Preparing manifest of export bill of lading and checking bill of lading.

iv. Update sailing schedule for each liner monthly.

v. Prepare the invoice for customer and follow up the payment of the shipments.

vi. Created Customer Relationship Management database for company, used by management and other customer service associates to track and resolve customer inquiries.

vii. Handling complaints / inquires and assist customer through phone, email and by fax in timely and responsive manner.

viii. Provide sales support including inventory queries, quotations, sales order management, free time application and trading documents for efficient sales coordination.

ix. Monthly and daily forecast report.

x. Transmit data to port of destination for every shipment.

xi. Multitasking

2 Customer Service ( Sept 2012 until Oct 2013 )

KAMAYA ELECTRIC (M) SDN BHD

Semiconductor As coordinator within factory and customer

i. Responsible in expedite customer’s order shipment through email and phone calls. To ensure that order can meet customer’s ETA. Minimize the product delay.

ii. Discuss with planner about the plan, purchase & constantly track Semi-finished goods to ensure in-house production can run smoothly and have sufficient supply to actual orders.

iii. Follow up with production regarding customer feedback such as urgent request and product complaints.

iv. Providing the shipment related document to customer such as invoice and Air-way bill.

v. Provide & responsive to customers inquires and complaints through phone email and fax.

vi. Multitasking

3 Delivery PIC in Human Resource(June 2012 until Sept 2012)

KAMAYA ELECTRIC (M) SDN BHD

Semiconductor As Human Resource executive

i. In charge of employee’s daily attendance, key in data such as annual leave, unpaid leave, sick leave.

ii. Preparing payroll for domestic & foreign employee every end of the month.

iii. Planning for company’s monthly promotion activities and annual event.

iv. Having domestic inquiry when employee gets caught criminal.

4 Industrial Trainee(Feb 2012-June 2012)

KAMAYA ELECTRIC (M) SDN BHD

Semiconductor i. Helping in recruiting foreign workers such as outsource, responsible in passport renewal and KDN stuff.

ii. In charge of employee’s daily attendance, key in data such as annual leave, unpaid leave, sick leave.

iii. Doing payroll for domestic & foreign employee every end of the month.

iv. Planning for company’s monthly promotion activities and annual

event.

v. Having domestic inquiry when employee gets caught criminal.

Skills(Proficiency: Advanced - Highly experienced; Intermediate - Familiar with all the basic functionalities; Beginner - Just started using or learning the skill)

Skill Years Proficiency --------------------------------------------------------------------------------------------------------- Microsoft Word, Excel, Power Point >5 Intermediate

Languages Language Spoken Written ------------------------------------------------------------------------------------- English Fair Fair Bahasa Malaysia Fair Fair Mandarin Excellent Excellent Cantonese Excellent Fair

Job Preferences Willing to Travel : Yes Willing to Relocate : Will Consider Possess Own Transport : Yes

Working Holiday Experience

During the period from October 2013 to July 2014, I had make decision to join New Zealand’s working

holiday 2013. I lived in New Zealand for 9 months. I have been worked in different industries in this period.

Although these jobs have not relevant to my professional but it has strengthen my mentality widen my view in

certain aspect. I grabbed this chance to adapt in the culture of Kiwi and gained special experiences in my life.

NO. JOB TITLE ORGANIZATION INDUSTRY JOB DESCRIPTION 

1 Orchard worker SEEKA KIWIFRUIT

Horticulture i. Pruning and thinning job for Kiwi trees to increase the productivity of high quality fruits.

2 Cleaner SOUTH PACIFIC MEATS

Agriculture i. Cleaning the production area to ensure the hygiene level is maintained.

3 Load Checker in Quality Assurance

TALLEY’S Food Industry i. Performing quality inspection towards incoming potatoes loads.

4 Animal Farm Helper

Kaikoura Animal Farm

Agriculture / Servicing

i. Taking care of the animals.

ii. Serving customers to show them around the animals’ farm

iii. Helping the owners to carry out special project to maintain the farm.

OTHERS

Expected Salary : MYR 3,000 ( negotiable )Date to start work : 1 month notice