Securitas Can ada Newsletter · PDF fileSecuritas Can ada Newsletter VOLUME 1 ISSUE 1 ... CHRISTIAN PAQUETTE, MARIE-JOSEE PATWA, ... VEILLETTE, RENE WATSON, GORDON WOODS, JAMES

Dear Fellow Employees:

I have been very fortunate to have had a very rewarding and lengthy career with

Securitas. It seems like yesterday that I was reporting for my first shift, as a floater,

back in the early 90’s. As I look back over the last two decades not much has changed

within our industry. I admit there have been some smaller waves but I mean really

industry changing events that could transform the way we do business.

I now have a great sense that that day is close. As technology becomes greater and

less expensive it allows us better access to it, drives creativity and allows us the ability

to give our customers options and choices when it comes to the design of their

security program.

But to be in the front of that change you must be brave to head down a path that very

few are on and take on challenges and overcome obstacles that will try to deter you

and force you back.

We have already taken a few steps down that less traveled path and will continue on

this journey of transformation. It is an exciting time as we are now working to combine

our guarding, mobile and our new technology offerings to our customers so that we

may provide them options in the design of their security programs.

These options will be tailored to the specific needs of each customer’s situation and

will be designed to provide optimal overall security coverage.

As we continue on this journey of transformation additional information will be

provided to you. The more information we can share with you the better you will

understand the company and as a result the better service we can provide to our

customers.

Keep an eye out for future issue of our newsletter as they will contain updates and

information on our new Integrated Guarding offering.

I thank all of you for the great job you are doing which has made Securitas Canada

one of the industry leaders and the provider of choice in the markets we serve.

Dwayne Gulsby, Securitas Canada, President

Message from the President

Inside This Issue

1 Message from the President

2 Fundraising Updates

3 Someone you should know

4 Service Notes

5 Anniversaries

6-8 News from HR

- Heat Illness Prevention

- Securitas Hotline

- Exercise: Benefits of regular

physical activity

9 Health and Safety:

Hot Weather Policy

10 Purchasing Power

11 Quality Corner: ISO Certified

12 Training: Active Listening

To be in front of change

you must be brave

Securitas Canada Newsletter

VOLUME 1 ISSUE 1

August 2014

PAGE 2 SECURITAS CANADA NEWSLETTER

Fundraising Updates!

It was unnerving at times and a challenge that not all would accept eagerly, but on Friday, July 13th, 2014 Country

Coordinator Sherri Mizrachi and Toronto Branch Manager Milroy Mariampillai shared in helping the Make-A-Wish Foundation

raise over $200,000.00 by participating in their Annual Rope for Hope event that took place in Toronto.

With colleagues and friends cheering, the brave duo began their repel down the side of Toronto’s City Hall building.

Securitas was well represented that day and we were very proud to have watched them in their success.

Next up on the fundraising schedule for Securitas Canada was our Annual Cure for Cancer Ball Hockey Challenge which took

place at the Cawthra Arena on Saturday July 27th.

Six teams participated in playing ball hockey in support of the Canadian Cancer Society and the Make-A-Wish Foundation.

New to this year’s event were added attractions for children and a skills competition both running throughout the day.

Unisync Group once again was the premier title sponsor for the event which was in its 10th year of fundraising and we thank

them kindly for their generosity in helping to make this event a success!

James Evans, Securitas Canada, National Quality/Health & Safety Manager

PAGE 3 EMPLOYEE NEWSLETTER

On June 4, 2014 Moncton, NB suffered a tremendous tragedy when a crazed gunman shot and killed 3 RCMP officers and

wounded 2 others. During the manhunt the city was put on lock down, with a massive operation conducted by RCMP and other

agencies flying in and out of GNIA. Grieving and funerals proceeded with attendees flying in from Canada and the US: law

enforcement agencies, Canadian Armed Forces, Dignitaries from local, provincial, regional and federal levels including Canada’s

Prime Minister Harper causing the Greater Moncton International Airport to be working extended hours under extremely stressful

circumstances.

On June 11th, Securitas received the following letter from The Greater Moncton International Airport:

AIRPORT OPERATION – RCMP SUPPORT FOR THEIR FALLEN MEMBERS

The tragic event in the taking of life from the three RCMP members and wounding of two others last Wednesday was felt by all of us

in the community. Yesterday, the GMIA teams including your staff were asked to support the airport component of the extra flights,

including the Prime Minister’s and Governor General’s dedicated aircraft, carrying RCMP and other officials to attend the funerals for

the fallen brave.

I would like to bring to your attention the admirable job your staff did to support the complex security plan surrounding these

extraordinary aircraft operations. We all worked together to make the operation a real success. You should take pride in knowing

that your team’s efforts were noticed and appreciated by the RCMP along with several others within the airline and airport

community. On a personal level, I cannot express in words the pride I felt in seeing your team working together to get the job done

with such professionalism. Your staff certainly put their best foot forward as the GMIA was thrust into the eyes of the community

and nation.

Well done to them, it was noticed and appreciated “

Our sincere thanks and gratitude to:

Don Lirette , Clarence Breau,, Mona Hache, Diane Leger, Donald Abbott, Paul Poirier, Wayne Rice, Annette Langlois, Walter Sanford, David

Robichard, John MacDonald, Tina Cyr, Guillaume Cote, Romeo Boudreau, Francois Vinet, normad Richard, Steven Cassie, Robert Fraser, Phylise

Cormiere, Norman Cormier, Peggy Douthwright, Sandra Bernatchez, Donald Crow, Samuel Mallet, Dean Brushett, Michael Gallant, Camille Richard,

RFonald Perry, James Shea, Wayne Brown, Gregory Martin, Hartley Tower, Robert Fraser, Gary Comeau and the two patrol Officers Ken MacLemon

and Gregory Ouellette.

Greg Savoie, Area Vice President, Atlantic Area

A Team You Should Know


Service Notes

Nikki Tailleur, Western Canada Area

During a shift in March 2014 S/O Nikki Tailleur showed true heroism when

she quickly and calmly reacted to a potentially life threatening situation. S/O

Tailleur noticed her colleague looking ill, in distress, and then in a state of

seizure. She immediately and calmly administered first aid while calling for

paramedics. Thanks to Nikki’s quick response she was able to help her

colleague avoid a potentially dangerous fall while ensuring that his airway

remained clear. Nikki was praised by paramedics for her quick thinking

which was instrumental in her colleagues fast recovery process.

Stephen Craig and Marshall MacPherson, Atlantic Area

On February 24th, 2014, there was a power outage which lasted several

hours at one of our client sites. Back up generations kicked in but had to be

checked regularly, clients and tenants were notified and the site was secured

in specific areas. A few days later on February 27th, 2014, S/O Marshall

MacPherson was notified by his partner S/O Stephen Craig that there was

smoke coming from one of the tenant spaces as reported by one of the

cleaners. This smoke was not registering on either the fire panel or the

smoke detectors. S/O MacPherson contacted the local fire department who

because of the size of the property responded to it as a Four Fire Engine Call.

Guards and cleaners assisted the Fire Department and after a couple of hours

they found the fault was an electrical issue with a pot light. The Fire Chief

made it clear to B/M Shawn Deeley that he was extremely impressed with

how the Guards dealt with the situation, readily having available all the maps,

escorts, keys and specialized equipment/controls for use at the site.

Rhonda Stokalki, Western Canada Area

On May 7, 2014 S/O Stokalko found her colleague unconscious on the

floor of her site washroom. S/O Stokalko instantly assessed the

situation and contacted EMS to respond. While waiting for EMS, S/O

Stokalko performed what first aid she could by means of checking for

injuries from a fall and keeping her co-workers head supported until

EMS could determine if a neck brace was needed. EMS arrived and

transported her unconscious colleague to hospital while S/O Stokalko

remained calm, stayed on site and covered her colleagues shift.

S/O Nikki Tailleur

S/O Rhonda Stokalki

S/O Stephen Craig

S/O Marshall MacPherson Paul Vienneau, QNEO Area

S/O Paul Vienneau was called by the lifeguard on pool duty during his shift at

the hotel site he is stationed at, She asked S/O Vienneau to replace her

during her meal break. Five minutes later, a woman screamed, fearful and

helpless: in the deep end, a young girl was fighting to stay afloat. Without

hesitation, S/O Vienneau jumped into the deep end of the pool, pulled the

little girl out and carried her to safety. S/O Vienneau confirmed she did not

require any first aid, the girl had swallowed a good quantity of water but was

more scared than hurt. The child’s aunt, who had yelled for help, refused

S/O Vienneau’s suggestion of an ambulance and thanked him profusely for

his quick help, without which, the outcome may have been much worse.

“No time for stress while it’s happening. You deal with it after”, says S/O

Vienneau.

S/O Vienneau (middle)


Employee Anniversaries

5 YEARS

AKINYEMI, SOLOMON

ALDE, JAMES

ALEXANDRE, MAXIME

APOLLON, DUCKENS

ASHERI, QIAS

ASSI, SURINDER

AYOTTE, DONAVAN

BAGH, KAMAL

BALINISTEANU, CRISTIAN

BARNSTEAD, HUGH

BASIL, GEORGES

BELISLE, SIMON

BENDFELD, BRIAN

BERNARD, WILLIAM

BERTRAND, JOHANNE

BILLARD, JESSICA

BIYICK, PAUL-PATRICE

BLAIS, YVES

BOKHARI, SYED

BORAD, BHAGVANJI

BOURSIQUOT, JAMES

BUCKLEY, MICHAEL

BURKE, RYAN

BUTT, DAVID

CARBONNEAU, ROBERT

CARDINAL, CHRISTINE

CARDINAL, LOUISE

CAVANAGH, SHAWN

CHASE, CARL

CHATTERTON, AMY

CHERESTIL, ODIQUE

CHOWDHURY, ZAKIRUL

CLARKE, DONALD

CORNECT, GREGORY

CORNISH, TERRY

COURCHESNE, JOSEE

CRANE, DENTON

DAUNAIS, JEAN-FRANCOIS

DAY, HARVEY

DORANTE, HANDY

DUBE, SYLVAIN

DUVER, JEAN

EMIRBEKOV, NAZIM

EXANTUS, JEAN

EXISTE, ANDY

FRANCIS, MICHAEL

GARANT, BRITTANY

GREYLING, PETER

HACKMAN, JUSTIN

HALL, MICHAEL

HAMILTON, RYAN

HAYAT, ASIF

HINKSON, GLEN

HOOD, KEITH

HOUSE, VICKI

HUNDAL, SUKHDEV

HUNEAULT, SACHA

ISLAM, MOHAMMAD

JULIUS, CHE

KHAN, MUHAMMAD

KUMAR, MONA

LAGUERRE, YVES

LALONDE, MARC

LAPPAS, ARISTIDE

LIMOGES, DENIS

LIZOTTE, YVES

LOREUS, MAIKO

MATHARU, RAJINDER

MATHIEU, JOEL

MILITO, SAM

MORIAH, ROSALINE

MUNDI, AMRITPAL

MURPHY, JOHN

MURPHY, KYLE

NANOO, KEITH

NETER, SUZANNA

NEVEU, CHRISTIAN

PAQUETTE, MARIE-JOSEE

PATWA, AFZAL

PENMAN, IAN

PICCA, ANTHONY

PIERRE-LOUIS, JUNIOR

PROCHNICKI, SPENCER

PROULX, BERNARD

RANA, SOHAIL

REIMER, PETER

RICHARD, MARTIN

ROSENFELD, ADAM

ROUETTE, MATHIEU

SAMIM, KHALIDA

SANDAL, PARAMJEET

SAVANE, BACHIROU

SCANTLEBURY, PAUL

SFORZA, DONATO

SHEPHERD, MATTHEW

SMALL, WILLIAM

SNOWDON, CHRIS

SOLTANI, NOUR-EDDINE

SWARTZENTRUBER, DINAH

TANCOCK, ALEXANDER

TANNER, JUSTIN

TICONA, ROGER

TRIVENTI, LUCY

VANRAVENSWAAY, AMBER

VEILLETTE, RENE

WATSON, GORDON

WOODS, JAMES

10 YEARS

ARPIN, NATHALIE

BASTIEN, DANIEL

BYER, RENNO

CHANDLA, TARA

CHEVRETTE, BRENT

CLEMENT, PATRICE

CLOUTIER, JEAN-GUY

CUERRIER, JOEL

DEGUZMAN, DEMETRIO

FELDMANN, ANDREW

FLORIO, MARTIN

HUSSAIN, SYED-ASAD

JANDA, RAJINDER

KAICKER, YOGENDER

KLER, HARDIAL

LACASSE, CLEMENCE

LAGDAN, RICARDO

LANDRY, RENE

LANGLAIS, ALEXANDRE

LUCIEN, FRITZ

MALLOO, LILLAWATTIE

MOORCROFT, DEBORAH

NAQVI, ZILLE

NAULDRETT, ELMER

NDOMBE, NSEKWA PASCAL

POPADIOUK, ROMAN

RADULESCU, ALINA

VILLARD, CHISSE

15 YEARS

CHARRON, ANDRE

COX, CHARLES

DEGUIRE, YVES

GERVAIS, GERALD

GILL, RASHID

GOUPIL, JEAN

HIRSTWOOD, MICHAEL

HUTTON, MICHAEL

LAPERRIERE, ERIC

LOUIS, SAUVEUR

MCCOMBIE, LISA

SOULIE, NICOLAS

TASKINEN, DONALD

THORHAUG, GARRY

TOROK, ANTHONY

VILMAY, GERALD

20 YEARS

CARROLL, DAVID

CASTELLI, MAURIZIO

COLOSIMO, ROBERT

COTE, FABIOLA

DICKSON, MARGARET KATHY

DRUMM, LAURIE

FITZSIMONS, TRACEY

FREDETTE, ANITA

GAGNON, MAURICE

GROZELLE, BRUCE

HARRIS, TIMOTHY

HEARST, SUSAN

HUNT, BARBARA ANN

HUXHOLD, MARKUS

KOCINS, JEFFREY

LABOMBARBE, HAROLD

MCDONALD, ERIN

ROMANICK, LAURA

THOMPSON, TIMOTHY

TRUAX, KELLY

WALTON, JEFF

25 YEARS

CHARTRAND, JEAN

COTE, JEAN-ROCH

FOLEY, CRAIG

HEATHER, JOHN

LEVESQUE, LEOPOLD

MOTTET, GILLES

SUPPIAHPILLAI, VASANTHAKUMAR

30 YEARS

RONDEAU, YVES

VOLPATO, PETER

John Coletti, Securitas Canada, Vice President HR


News from Human Resources

Heat Illness Prevention Heat Illness can be deadly. Every year

thousands of workers become sick from

exposure to heat, and some even die. Heat

illnesses and deaths are preventable.

What is heat illness?

The body normally cools itself by sweating.

During hot weather, especially with high

humidity, sweating isn’t enough. Body

temperatures can rise to dangerous levels if

precautions are not taken such as drinking

water frequently and resting in the shade or air

conditioning. Heat illnesses range from heat

rash and heat cramps to heat exhaustion and

heat stroke. Heat stroke requires immediate

medical attention and can result in death.

To prevent heat related illness and fatalities:

• Drink water every 15 minutes, even if you

are not thirsty.

� Rest in the shade to cool down.

� Wear a hat and light-colored clothing.

� Learn the signs of heat illness and what to

do in an emergency.

� Keep an eye on fellow workers.

� "Easy does it" on your first days of work in

the heat. You need to get used to it.

8 Signs of Heat Overexposure

1. Heavy sweating -- though if heat stroke

sets in, the body can no longer

compensate and stops sweating.

2. Pale skin.

3. Muscle cramps.

4. Feeling tired and weak.

5. Altered mental status (confusion or

disorientation).

6. Headache.

7. Becoming semi-conscious or passing out.

8. Nausea or vomiting.

6 First Steps to Take After Recognizing

Heat-Induced Illness

1. Call 911.

2. Get the person out of the sun and into a

cool area. An air-conditioned area is ideal,

but moving someone into the shade will

also help.

3. Apply water to help the person cool off.

4. Apply ice to the neck or armpits, where

large blood vessels are close to the

surface.

5. Remove any heavy clothing.

6. Immerse the body in cool water, either at a

swimming pool or in a bathtub.

Remember these three simple words:

Water, Rest, Shade. Taking these precautions

can mean the difference between life and

death.



What is the Securitas Hotline?

The Securitas Hotline is a secure and

confidential way for employees to report

ethics, safety, and other workplace

concerns.

You can place a call to The Securitas

Hotline at 1-866-528-6556 or file a

report online at www.securitashotline.ca

24 hours a day, 7 days a week.

Remember, many Securitas employees

work at client facilities and are expected

to observe and report certain types of

situations as part of their job. The

Securitas Hotline is not a substitute for

everyday reporting, but should be used

to report only those conditions or

situations that you were unable to

resolve through local branch

management.

What issues should I first take to my

branch management?

Working through your chain of command

is key. Questions pertaining to uniforms,

pay cheques, or clarification regarding

Company policy should first be

addressed with your Branch Manager.

However, if you are uncomfortable with

approaching local management or did

not receive a satisfactory response from

them, The Securitas Hotline is an

appropriate option.

What types of concerns should I

report to The Securitas Hotline?

• Harassment

• Discrimination

• Alcohol or drug use

• Workplace violence

• Policy violations

• Pay issues

• Health and safety issues

• Theft, fraud, or damage to company

property

• Ethics violations or any illegal activity

• Unfair treatment of any kind

These concerns may arise from

observing the following types of

inappropriate conduct:

• An employee exhibiting signs of

violent behaviour.

• Someone selling drugs at work.

• An employee risking an accident

because of drugs or alcohol use.

• A fellow employee taking Company

or client property such as cash,

supplies, inventory or equipment.

• Someone vandalizing Company or

client property or equipment.

• Yourself or someone else being

treated unfairly or unprofessionally

because of sex, race, national origin,

age, disability, religion or other

protected grounds

• A co-worker making a false injury

claim.

What happens when I make a report?

You can either call in a report or submit

one online. When you call, a Securitas

Hotline communications specialist will

answer your call and ask you a series of

questions to understand the nature of

your call. It is important that you provide

information such as the name and

location of your branch office and any

other pertinent information that will

assist the company in researching and

resolving your concern. The

communications specialists will take your

information and prepare a written report

that will be forwarded to Securitas

management. When you make a report

online, you are asked to respond to a

series of questions as well. A report is

also generated and forwarded to

Securitas management. After the report

is reviewed, it will be assigned

appropriately to initiate an inquiry.

Will I have to give you my name?

No, you do not have to give your name if

you do not wish to. The information in

your report will always be confidential.

However, in some cases, management

may need more information in order to

address your concerns, or you might be

encouraged to meet with a management

representative if you were personally

affected by the situation being reported.

But it will always be your decision

whether to identify yourself.

What if I don’t have all the facts?

Securitas wants you to report all

concerns in good faith. We will look into

the information you provide, attempt to

verify it and take appropriate action. If

additional information is needed,

someone will contact you.

How do I check the status of my

report to The Securitas Hotline?

After you submit your report, you will

enter a custom password and be

assigned a unique report key. This

information is exclusive to your report

and is unavailable to Securitas in order to

protect your confidentiality if you chose

to remain anonymous. You can use your

password and report key to contact The

Securitas Hotline either by phone or web

to obtain a response or provide additional

information.

The Securitas Hotline

www.securitashotline.ca or

1-(866)-528-6556



Exercise: Benefits of Regular Physical Activity

We all know that exercising is great for your

health, but did you know that it can help your

work performance, as well? According to

numerous studies, people who work out are

better workers, more productive and happier.

Studies show that workers who engage in

regular physicial activity perform better at their

jobs – both in terms of the quality and quantity

of work performed – which is something that

can really help a company’s bottom line. There

are numerous reasons to assume a healthy

lifestyle, which includes eating properly and

getting in a good amount of exercise each

week.

Here are some ways that exercising and

adopting a healthier way of life can benefit

everyone:

1. Exercise controls weight

Exercise can help prevent excess weight

gain or help maintain weight loss. When

you engage in physical activity, you burn

calories. The more intense the activity, the

more calories you burn. You don't need to

set aside large chunks of time for exercise

to reap weight-loss benefits. If you can't

do an actual workout, get more active

throughout the day in simple ways — by

taking the stairs instead of the elevator or

revving up your household chores.

2. Exercise combats health

conditions and diseases

Worried about heart disease? Hoping to

prevent high blood pressure? No matter

what your current weight, being active

boosts high-density lipoprotein (HDL), or

"good," cholesterol and decreases

unhealthy triglycerides. This one-two

punch keeps your blood flowing smoothly,

which decreases your risk of

cardiovascular diseases. In fact, range of

health problems and regular physical

activity can help you prevent or manage a

wide range of health problems and

concerns, including stroke, metabolic

syndrome, type 2 diabetes, depression,

certain types of cancer, arthritis and falls.

3. Exercise improves mood

Need an emotional lift? Or need to blow

off some steam after a stressful day? A

workout at the gym or a brisk 30-minute

walk can help. Physical activity stimulates

various brain chemicals that may leave

you feeling happier and more relaxed. You

may also feel better about your

appearance and yourself when you

exercise regularly, which can boost your

confidence and improve your self-esteem.

4. Exercise boosts energy

Winded by grocery shopping or household

chores? Regular physical activity can

improve your muscle strength and boost

your endurance. Exercise and physical

activity deliver oxygen and nutrients to

your tissues and help your cardiovascular

system work more efficiently. And when

your heart and lungs work more efficiently,

you have more energy to go about your

daily chores.

5. Exercise promotes better sleep

Struggling to fall asleep? Or to stay

asleep? Regular physical activity can help

you fall asleep faster and deepen your

sleep. Just don't exercise too close to

bedtime, or you may be too energized to

fall asleep.

6. Exercise can be fun

Exercise and physical activity can be a fun

way to spend some time. It gives you a

chance to unwind, enjoy the outdoors or

simply engage in activities that make you

happy. Physical activity can also help you

connect with family or friends in a fun

social setting. So, take a dance class, hit

the hiking trails or join a soccer team. Find

a physical activity you enjoy, and just do it.

If you get bored, try something new.

The bottom line on exercise

Exercise and physical activity are a great way

to feel better, gain health benefits and have

fun. As a general goal, aim for at least 30

minutes of physical activity every day. If you

want to lose weight or meet specific fitness

goals, you may need to exercise more.

Remember to check with your doctor before

starting a new exercise program, especially if

you haven't exercised for a long time, have

chronic health problems, such as heart disease,

diabetes or arthritis, or you have any concerns.



Hot Weather Policy

With the warmer summer months now upon us, we need to ensure that we properly communicate our “Hot Weather Policy”

throughout the organization and we need to ensure we understand the importance of maintaining compliance with it to avoid

accident and/or injury.

The Management of Securitas Canada is committed to taking every precaution reasonable in the circumstances for the protection

of our workers. In recognition and support of our goal of providing a healthy and safe workplace, Management is committed to the

protection of employees and prevention of occupational illness and injury, occupational hazards and occupational disease.

Working where it is hot puts stress on your body’s cooling system. When heat is combined with other stresses such as hard

physical work, loss of fluids, fatigue or some medical conditions, it may lead to heat-related illness, disability, and even death. Your

body is always generating heat and passing it to the environment. The harder your body is working, the more heat it has to lose.

When the environment is hot or humid or has a source of radiant heat, your body must work harder to get rid of its heat. Workers

on medications or with pre-existing medical conditions may be more susceptible to heat stress. These workers should speak to

their personal physicians about work in hot environments.

Heat Stress Hazards Cause Symptoms Treatment Prevention

Heat Rash Hot humid environment;

plugged sweat glands.

Red, bumpy rash with

severe itching.

Change into dry clothes

and avoid hot

environments. Rinse skin

with cool water.

Wash regularly to keep skin clean

and dry.

Sunburn Too much exposure to

sun.

Red, painful, or blistering

and peeling skin.

If the skin blisters, seek

medical aid. Use skin

lotions (avoid topical

anaesthetics).

Cover skin with clothing; apply skin

lotions with a sun protection factor

of at least 15.

Fainting Fluid loss and inadequate

water intake.

Sudden fainting after at

least two hours of work;

cool moist skin; weak

pulse.

GET MEDICAL

ATTENTION. Assess

need for CPR. Move to a

cool area; loosen clothing;

make a person lie down;

and if the person is

conscious, offer sips of

cool water. Fainting may

also be due to other

illnesses.

Reduce activity levels and/or heat

exposure. Drink fluids regularly.

Workers should check on each

other to help spot the symptoms

that often precede heat stroke.

Heat Exhaustion

Fluid loss and inadequate

salt and water intake

causes a person’s body’s

cooling system to start to

break down.

Heavy sweating; cool

moist skin; body

temperature over 38oC;

weak pulse; normal or low

blood pressure; person is

tired and weak, and has

nausea and vomiting; is

very thirsty; or is panting

or breathing rapidly; vision

may be blurred.

GET MEDICAL AID. This

condition can lead to heat

stroke, which can be fatal.

Move the person to a cool

shaded area; loosen or

remove excess clothing;

provide cool water to

drink; fan and spray with

cool water.






Heat Stroke If a person’s body has used

up all its water and salt

reserves, it will stop

sweating. This can cause

body temperature to rise.

Heat stroke may develop

suddenly or may follow

from heat exhaustion.

High body temperature

(over 41oC) and any one of

the following: the person

is weak, confused, upset or

acting strangely; has hot,

dry, red skin; a fast pulse;

headache or dizziness. In

later stages, a person may

pass out and have

convulsions.

CALL AMBULANCE. This

condition can be fatal very

quickly. Remove excess

clothing; fan and spray the

person with cool water;

offer sips of cool water if

the person is conscious.






Health and Safety


We encourage you as a valued Securitas Canada employee to take advantage of the Corporate discounts we have secured for you:

General Motors: http://www.gm.ca/gm/english/corporate/supplier-program/eligibility

Ford www.fordpartner.com, enter passcode - VC648

HP www.hpshopping.ca, enter affiliate passcode epp_securitas

DELL 1-877-297-6974, Member ID: 1910208 – Securitas

Telus/Apex www.apexwireless.ca/corporate/login.php

Login: Securitas, Password: telusplan

For any questions or details please contact Sherri Mizrachi, Country Coordinator at [email protected].

Sherri Mizrachi, Securitas Canada, Country Coordinator

All employees are encouraged to take an adequate supply of fluids with them to sustain them over the duration of their shift.

Securitas Canada encourages all employees to read and understand the symptoms and treatment of heat stress hazards. Should

you experience any of these hazards, please notify immediately your Supervisor, Manager, or the Dispatch Department so that

the situation may be dealt with properly.

Occupational Health and Safety is everyone’s business. Ensuring full compliance with the Occupational Health and Safety Act

and maintaining effective communication and a proactive approach to health and safety will not only mean a healthier and safer

workplace, but will also improve employee morale and encourage other good business practices.


Purchasing Power


Quality WE DID IT!

Securitas Canada is extremely proud to announce that we have successful obtained ISO Certification based on the ISO 9001-

2008 Standard.

This great achievement is not only a demonstration of our commitment to Quality and to our service delivery to our customers, but

it is a great demonstration of the time and commitment put forth by all who helped share in making this achievement possible.

Our Quality Management System is built on a number of key policy and procedures with the five (5) most important being:

1) – Document Control Procedure

2) – Record Control Procedure

3) - Corrective/Preventative Action Procedure

4) – Control of Nonconformance Procedure

5) - Internal Audit Procedure

Our ISO Steering Committee has been meeting now since September 2013 and our Steering Committee members have been a key

driving force behind our success in obtaining our ISO Certification.

Leaving the ISO Steering Committee based on the committee’s rotation in positions is: Trevor Thompson QNEO Area Vice

President, Christine Morton Toronto Branch Manager and Charles Crossett Cambridge Branch Manager. Joining is Greg Savoie Area

Vice President Atlantic Canada, Ian Steggles Winnipeg Branch Manager and Gina Napolitano Operations Manager, Quebec Area.

Dwayne Gulsby President of Securitas Canada, John Coletti Vice President of Human Resources, James Evans National

Quality/Health & Safety Director and Warren Young Director of Training will continue to be key on our identified current Quality

Objectives (1 – Invoice Corrections – 2 Days to Hire – 3 Joint Health & Safety Committee Meeting Compliance – 4 Client Contact

Reporting) and review all areas of our business as we are committed to continuous improvement and providing our customers with

the best service in the industry.

We look forward to further communicating and hearing from you on happenings within our Quality Management System and if you

have comments, feedback and/or suggestions, please contact James Evans and [email protected]



Active Listening the Key to Communication

Pardon?

Sorry what was that?

Huh?

What did you say?

We have all heard these coming from someone we are speaking to and at some point may have used these ourselves as we have

tuned out of the conversation and have not heard what was said. We may have heard what was said which is a physical act but we

did not truly listen which is an intellectual and emotional act. Hearing acknowledges sound whereas listening requires that you

understand what was said.

Listening is one of the most important skills you can have. How well you listen has a major impact on your job effectiveness, and on

the quality of your relationships with others. Many of us only remember 25 to 40 percent of what we have listened to which means

we are missing 60 to 75 percent of the conversation. It is no wonder why we have so many miscommunications within our lives and

why we ask people to repeat themselves or why we just fill in the blanks ourselves.

To actively listen we need to take five steps to ensure that we get the most out of our communication not only at work but at home

as well. There are:

1. Listen to the content. Listen to what the speaker is saying in terms of facts and ideas.

2. Listen to the intent. Listen to the emotional meaning of the speaker.

3. Assess the speaker’s nonverbal communication. Read and interpret body language and other nonverbal signals

4. Monitor your nonverbal communication and emotional filters. Be aware of the nonverbal messages you are sending

through your communication

5. Listen to the speaker nonjudgmentally and with empathy. Try and place yourself in the speaker’s shoes and do not

prejudge.

By becoming a better listener, you will improve your productivity, as well as your ability to influence, persuade and negotiate. What's

more, you'll avoid conflict and misunderstandings. All of these are necessary for workplace success!

Warren Young, Securitas Canada, National Director of Training

Documents

Securitas Can ada Newsletter · PDF fileSecuritas Can ada Newsletter VOLUME 1 ISSUE 1 ... CHRISTIAN PAQUETTE, MARIE-JOSEE PATWA, ... VEILLETTE, RENE WATSON, GORDON WOODS, JAMES