SectionA:Theorganisationsandgroupswithinthepartnership

Leadapplicant

NameofOrganisation: StAlbansCentreforVoluntaryService(CVS)

TypeofOrganisation: RegisteredCharityContactdetails: Contact- NikkiHowes

Email- Nikki@cvsstalbans.org.ukPhone- 07912792215OR01727814644Address- CVS,GroundFloor,Counciloffices,StPetersStreet,StAlbans,AL1

3JESummaryoforganisation:

SACVSworksinsupportofthelocalcommunity,particularlythemostvulnerableandexcluded,bysupportingtheactivitiesofmembergroups.SACVSisacknowledgedforthementoring,organisationbuilding,informationanddevelopmentsupportservicesitprovidestothevoluntarysectoracrosstheDistrict.SACVSmobilisesthecommunityandsupportsvolunteeringthroughitsVolunteerCentre.Whereweseeanunmetneed,wedeviseandrunprojectssuchasBYWI.

Partner1NameofOrganisation: HertsIndependentLivingService

TypeofOrganisation: CharityContactdetails: Contact- AmberDalton

Email- Amber.dalton@hertsindependentliving.org.uk

Phone- 01727847264Address- JubileeCentre,CatherineStreet,St.Albans,Hertfordshire,AL35BU

Summaryoforganisation:

HertsIndependentLivingServicesprovidearangeofservicestohelpolderandvulnerablepeoplestayhappy,healthy,andindependent,includinglunchclubs,mealsonwheels,personalalarmsandTelecare.Providedlunchesfortheprojectaswellasinformationandadvice.

Partner2NameofOrganisation: StAlbansOldPeoplesTrust

TypeofOrganisation: RegisteredCharity

Contactdetails: Contact- PaulSmyth

Email- opt@cvsstalbans.org.uk

Phone- 07541659442Address- OPT,CVSStAlbans,GroundFloor,Counciloffices,StPetersStreet,St

Albans,AL13JESummaryoforganisation:

TheStAlbansOldPeople'sTrustisalocalcharity(regno222522)establishedin2000forthereliefofneed,hardshipanddistressandtohelplocalresidents60+toremainindependent.Thecharityawardsgrantstoindividualsandgroups,forgoodsandservices.Providedsupportforthelunchesandgrantstotheelderlyfortheitemswhichtheyrequestintheir‘3thingstoimprovemylife’requests.

Partner3NameofOrganisation: AgeUK

TypeofOrganisation: RegisteredCharity

Contactdetails: Contact- MarkHannaEmail- Operations.director@ageukherts.org.uk

Phone- 01707323272Address- 1SilverCourtWatchmeadWelwynGardenCityHertfordshire,AL71LT

Summaryoforganisation:

AgeUKisthecountry'slargestcharitydedicatedtohelpingeveryonemakethemostoflaterlife.Theyprovideservicesandsupportatanationalandlocalleveltoinspire,enableandsupportolderpeople.Attendedthelunchesandprovidedinfoandadviceonservicestotheclients.Aftertheluncheshavehelpedtodeliversomeofthe‘3Thingsthatwouldimprovemylife’e.g.befriending,telephonebuddying.

Partner4

NameofOrganisation: CommunityNavigatorandhealth

TypeofOrganisation: Statutoryagency(NHS)

Contactdetails: Contact- AlanGonzalezEmail- alan.gonzales@hertsvalleysccg.nhs.ukPhone- 07990773125

Address- Summaryoforganisation:

CommunityNavigatorserviceassistsbusyGPs,communitynursesandsocialworkerswhocan’talwaysprovidetheinformationneeded.Sometimesinformationmayonlybeavailableonlineorviathephoneattimesofdaythatarenotconvenient.ThatiswhereCommunityNavigatorscomein.Navigatorsareskilledatfindingsolutionstoproblems.Theywillmeetwithyoutodiscussyourneedsandhelpyoutoaccessvoluntarysectorsupportaswellashealthandcareservicesinyourarea.

Partner5NameofOrganisation: SmallActsofKindness

TypeofOrganisation: CICContactdetails: Contact- MandyShifrin

Email- mandy@smallactsofkindness.co.uk

Phone- 07756538739Address-

Summaryoforganisation:

AcharitablesocialenterprisesourcinganddistributinggiftstoolderpeopleinHertfordshire.

Partner6NameofOrganisation: BurtonsBiscuits

TypeofOrganisation: Business

Contactdetails: Contact- Rebecca/Claire

Email- reception@burtonsbiscuits.com

Phone- 01516762352Address- CharterCourt,74-78VictoriaSt,StAlbansAL13XH

Summaryoforganisation:

Donatedhundredsofpacketsofbiscuitsandcakestotheelderly

Partner7

NameofOrganisation: PremierFoods

TypeofOrganisation: Business

Contactdetails: Contact- SarahFudgeEmail- Sarah.fudge@premierfoods.co.uk

Phone- 07831614575Address- PremierFoodsplc,PremierHouse,CentriumHouse,GriffithsWay,St

Albans,HertfordshireAL12RESummaryoforganisation:

Providedover150boxesofmincepiesforallattendeesatthelunches

SectionB:Partnerships&StoriesWhatthepartnershipisachievingandlearning

1. Yourpartnership’sprojectorinitiative.Tohost5communitylunchesfor200elderlyisolatedStAlbansDistrictresidents.Thelunchesaimtochangetheirmindsetaboutacceptingsupport,helpingthemtoaccessthemyriadofmainlyvoluntary,preventativeservicesenablingthemtostayhealthyandindependent.Transportisprovidedtotheluncheswheretheywilllistentoshortpresentationsof5-8MinfromourPartnercharities:OldPeople’sTrust,AgeUK,HILS,HertsHelp,CAB.AfteravideoofourAmbassadorMaureenoutlininghoweasyitistoaskforhelpandadelicioushotmealmadebyHILS(MealsonWheels)partners/volunteershelpresidentstocompletea‘What3thingswouldimproveyourlife?’card.TheyalsoenjoyaraffleandaGoodyBagdonatedbypartners.• Wethenworkwithourpartnerstoaddresstheitems/servicesontheirwishlist,e.g.befriending,paymentofbills,

cooker,communitytransport.

2. Howdidyourpartnershipcomeaboutanddevelop?Weconsultedwithmanyvoluntaryandstatutoryorganisationswithmainlyfreenew/existingservicestodeliver,butwerehavingsomeissuesreachingisolatedpeopleorinpersuadingthemtoacceptsupport.AgeUKHertshasanewanti-hoardingproject.Thelunchesprovideanopportunitytodiscussthisissueandhelpwiththeattitudinalchangeswhicharerequiredforpeopletoaccepthelp.HILSwerekeentojoinaspartnersandshowcasethevalueoftheirflexibleMealsservice,changeperceptionsaboutthemeals,andpublicisetheirnewservices.SAOPThasgrantsandanewfreeboilerservicingprogrammetooffertheover60s.Groundwork’sGreenAidersprogrammehelpselderlypeopletakecontroloftheirovergrowngardensthroughaone-offgardeningservice.HertsHealthyHomesofferassistanceincludingpersonalvisits,insulation,moneyforheatingbills,butwerefailingtoreachtheirtargetednumbers.CABknowthathundredsofolderpeoplecouldbefinanciallybetteroffviatheirBenefitchecksandwanttoreachmorepeoplewiththismessage.ThesekeyPartnershaveattendedalllunchesandtalkedtomanyoftheolderpeopleabouttheirneeds.Afurthertenpartnershavesincejoinedandprovidedservicesatthelunches.

3. Impact.Pleasedescribewhatoutcomesyouareachieving,yourimpactorhowyouaremakingadifference.

Ensuring130(endofproject230+)ofthemostisolatedpeopleover70intheDistrictaremoreawareofservices,knowhowtoaskforhelpandaremoreinclinedtoaskforhelp.StrongPartnershipbetweenover15communitygroupsservingolderpeople.Repositoryofuptodateinformationonolderpeople’sservices,andscheduledmeetingwithSADCtorequestanupdateoftheirOlderPeople’sGuide.Casestudies:‘D’is77,withlimitedvision,andisolatedduetonoclosefamilyorfriends.ThroughtheCommunityNavigatorhewaspersuadedtoattendalunchandprovidedvolunteertransport.HenowhasCommunityTransporttogotoalunchclubtwiceaweek,hehasmettwogentlemenandnowplaysCribbageonaThursday.Hesayshe’sveryhappy:meetingthePartnersatthelunchhaschangedhislife.‘L’iselderly,livingalone,strugglingfinancially:livingonlyinoneroom,duetoheatingcosts.CABcanhelpwithanattendanceallowanceapplication,andsheisconsideringusingtheFoodBank.‘P’is92,illiterate,livingalone.Heisdepressedandlonely.WehelpedhimapplytotheOldPeoplesTrustandhenowhasfreemealsonwheelstwiceaweek.WealsocontactedthelocalchurchasPcannotattendservices.Someonenowvisitshimonceaweekforprayer.Henowreceives‘TalkingNewspapers’onceaweekkeepinghimconnectedwiththeworldaroundhim.Psaidthatwehavechangedhislife.

4. Howpartnershipworkingishelpingyoutoachievemore.

Workingwithcommunitypartners,volunteers,localbusinessesandstatutoryhealthandsocialcarepartnershashelpedus:ReachthemostvulnerableandisolatedolderpeopleintheDistrict:Volunteersofferingtransporthasmadeagreatdifferenceinenablingolderpeopletogetoutandseewhat’savailable.NoneofourMainPartnersoffertransportorhomesupport,sothemostisolatedwouldnotnormallyhavetheopportunitytoexperience/hearabouttheirservice.Encouragemanyolderpeopletochangetheirmindaboutacceptinghelp:Allclientshadatleastthreeconversationswithpeoplewhocouldhelpthem.Thelunchescreatedapositiveatmospheremakingiteasierforpeopletotalkopenlyabouttheirneeds.Thepresenceofmanyotherolderpeoplecontributedtoachangeinatmosphereandthereforeattitude.OurAmbassadorMaureen,sharingherstoryofhoweasyitistoaskforhelpandreinforcingthatSocialServiceswon’tgetinvolved.ReduceCostsandProvidediverseinformation.ProvidingGoodyBagsfrom‘SmallActsofKindness’filledwithtreatsfromlocalbusinesses,BurtonsBiscuitsandPremierFoods,provideatangiblewaytoshowolderpeoplethattheyarevalued.Itensuresthatthemanyusefulleafletsanditemswedistributearekeptinoneplaceandreferredtowhichhelpedustoreduceprojectcosts.TheGoodyBagisatalkingpointfortheolderpeopletosharewithotherolderrelativesandfriends,tospreadthewordaboutaskingforhelp.

5. Howyouaremakingsurethatthepartnershipisworkingeffectively.

Withhealth&socialcareorganisationsandtheCommunityNavigatorswehaveregularmeetingstosharefeedbackactionsandimpactregardingtheclientreferralstheyhavemadesothattheycanthenrecordandfollowuponthis.Thisbuildsthetrustthattheprojectisdoingwhatwepromisedandthattheirclientisbeingappropriatelyhelped.ItalsohasthecumulativeeffectthattheycanmentionpositiveoutcomestootherclientswhoareresistanttohelpandencouragethemtotakepartinBYWIandacceptsupport.Whenworkingwithandengagingthecorporatesector,requestingdonationofgoodsandservicesweknewitwasimportantfortheirCSRtargets,aswellashumaninterest,forustodemonstratethesocialimpactoftheirdonations.Weprovideregularupdateswithphotosofthelunchesandsmilingfacesandquotes.WeprovideamonthlynewsletteroutliningallachievementstodateincludingananonymouscasestudyTheprojectcoordinatorisamemberoftheOlderPeople’sStrongerTogetherPartnershipsohasattendedthe1stmeetingtopublicisetheproject,outcomesandnewwaysofworkingandsharing.Ourvolunteershaveregularmeetingswiththecoordinatorandhavebeeninstrumentalinsharingideasthathaveensuredthesmoothrunningoftheluncheventsandthatimpactisgatheredfromall.Afinaltrustpointisthatwehave,asfaraspossible,arrangedforPartnerstopresenttootherPartners’staff,sharingtheirknowledgeandexpertise.

6. Whatyouarelearningfromeachother.

OlderpeoplehavemanyandvariedbarrierstoacceptinghelpPartnerstoldustheyhavelearnedfromtheCVSthatabetterunderstandingofolderpeople’sbehaviourwhenscopingaprojectwillleadtogreatersuccessinencouragingolderpeopletouseanewservice.�Wehavetalkedthemthroughhowtoresearchthetypeofbarriersthatolderpeoplemayhaveandtotailorsolutionsforeachone.LearningaboutotherPartnersservicesenhancesyourowncredibilityandoffering.Thegreatestimpactfromthisprojectisthatorganisationshelpingolderpeoplearemoreawareofotherservicesandhowtoaccessthem.Theyhaveseenthattheorganisationswhichknowmostaboutgeneralavailableservices,notjusttheirown,arebetterabletoconnectwithclientsastheyaren’tseentohaveanagendaorsalespitch.Weplantocreateadocumentwithallcontactsofthelocalpartners,aswellasworkingwithSADCtoupdatetheirOlderPeople’sGuide.TheCVSisalsorunningStrongerTogetherPartnerships(STP)oneofwhichisfocusedonolderpeople,sowehavebeenabletodisseminateinformationandsharelearningsfromtheprojectwithothersandviceversa.CommunityTransportThePartnersaremoreawareofthepartthatcommunitytransportplaysinensuringthatthemostvulnerableandisolatedreceivesupport.WeaccessedvolunteerdriversviatheStAlbansMumsnetworkandPartnersarelookingathowtheycanharness‘casual’volunteerstohelponanad-hocbasis.