SECONDARY RESEARCHTime allotted- 3minsSpeakers- Shruti and Rahul
Introduction (1 min ) - SHRUTI Genpactis a multinational business
process outsourcing (BPO) and information technology (IT) services
company, domiciled inBermudawith executive headquarters in New
York.
Genpact was established in 1997 as abusiness unitwithinGeneral
Electric. In January 2005, it became an independent company and in
August 2007 a publicly traded company
The company reported net revenues of $2.1 billion (2013) with
more than 65,000 employees (2014) serving clients from 25
countries.
N.V. Tyagarajan (president and CEO)
Today Genpact is a global leader in transforming and running
business processes and operations, including those that are complex
and industry-specific. Genpact stands for Generating Impactvisible
in tighter cost management as well as better management of risk,
regulations, and growth for hundreds of long-term clients.
VISION OF THE COMPANY (30 sec SHRUTI )1. We want to continue to
deliver value to our customers. 2. We want to grow organically as
we go along.3. We want to continue delivering value to our
shareholders.4. Employees are a fundamental part of what we do and
thus, the ability to retain talent is fundamental to the success of
our organisation. Attrition level at Genpact is currently pegged at
25% and we believe this is the most competitive within the
industry. Genpact is able to achieve this because of the huge focus
on career development. As of December31, 2013, Genpact had
approximately 63,600 employees worldwide, an increase from
approximately 60,200 at the end of 2012. The attrition rate for the
entire year, measured from day one, was 25%, unchanged from
2012.
CULTURE OF GENPACT : (30 sec Rahul) Genpact has created a
culture that emphasizes customercentricity, teamwork, and
continuous process improvement. Genpacts sees their relationships
with clients as strategic, long term, and enduring. We believe that
honest and regular client feedback enriches our relationships. Our
feedback sessions are one-on-one or revolve around regular client
forums that stimulate new thinking and thought leadership. We
remain loyal to our heritage of operational excellence as an
extension of our clients business reflected by the best client
satisfaction scores in the industry. Our experienced management
team drives client partnerships personally and manages global
operations in 25 countries around the world, with mainofficesin New
York City where key executives and corporate functions are
based.
KEY SOCIAL INITATIVES OF GENPACT (1 min Rahul ) Becoming
Resposible citizensAt Genpact, giving is a way of life. Genpact
empowers its employees to give back to the communities where they
live and work. Key themes are Environmental Conservation, Diversity
in Workforce, community impact programs such as Genpact Volunteers,
Employee Payroll Donations, Disaster Relief, Social Investments,
and IT Equipment Recycling.Caring@Genpact, our Corporate Social
Responsibility (CSR) initiative, aims to mesh our social and
environmental principles with our operational fabric. Genpact have
institutionalized a culture of giving among our employees through a
number of global platforms and programs, such as payroll giving and
volunteering. Environmental Conservation and Green
InitiativesGenpact is committed to safe and environmentally
friendly work practices, keeping employees' interests as well as
those of the planet in mind. Genpact has a global consolidated
Environment, Health, and Safety (EHS) policy signed by our CEO and
displayed across every location. Diversity in WorkforceIt's a
matter of pride that women comprise 37% of the workforce at
Genpact. We are focused on hiring people with disabilities, engaged
in operations and functions ranging from accounting and customer
care to hiring and HR shared services.
Contribution to Society
Donated over 2,453 computer systems to educational outfits and
non-profit organizations in India. 23,365 were sent for
e-waste.
