Assignment and Activity

1. Objective : To help you appreciate the various dimensions of quality

and relate it to your real life scenario.

2. This assignment involves you to select a product or service from your

existing industry or institution.

3. If you are a student or non-employed, then choose a product or

service that you understand very well or use very often.

4. Study that product or service and identify the eight dimensions of

quality for that product/service and write it down in the template as in

the following pages.

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Assignment and Activity

5. Be creative and add as much non-confidential information (Images,

etc) as you can. If you wish to compile your assignment as a video

instead of PPT that will be great too.

6. Submission Procedure :

1. Upload it as PPT or Video in any socially shareable sites such

as Slideshare/Youtube/Vimeo/Facebook.

2. Share the link in the Course Feed and request for views and

comments of co-learners

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Assignment and Activity

7. Grading and Evaluation:

1. Good News: This assignment does not involve any

credit/marks. But I would recommend you to attempt this

assignment to gain maximum from this course.

2. Evaluation is qualitative. You will learn when you create your

own and also when you review what others are sharing and

share your views in Course Feed discussions.

8. Submission Deadline: In order to keep the group together and we

will encourage to submit assignment before 9th Feb.

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CTQs, Specs & Defects

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Gain from the Power of Lean Six Sigma – MOOCBy Nilakantasrinivasan

Assignment Submission of : Suresh Babu Racharla

Product or Service Selected :

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IT Software Service

CTQs

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Specification Limits Defect Opportunities

Meet customer expectation in terms of performance

Performance of the software should be as agreed between client and company on heavy load situation.

Defect performance of the software can be an issue.

Opportunity: -Client should be informed about the issue if any-If there is any risk, then that should be informed before only

Timely Deliveries

Software should be delivered within agreed time period.

Defect: Delivery time exceeded.Opportunity:-Proper time management in order to make time on delivery-If required additional time, should be informed to client and took additional time

CTQs

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Specification Limits Defect Opportunities

Proper SOP documentation for maintenance of software

Detailed designed documents should be delivered with the software for maintenance activities.

Defect Cost of software increased without any cause or reason.

Opportunity: -Increase of cost scope should be discussed with the client before only