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Human Resource Management Case
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When a new manager Stumbles
GROUP – 9
Abhishek Singh 12PGP004
Arnab Roy 12PGP011
Vijay Krishnan G 12PGP016
Sujitha Tikka 12PGP048
Vivek Kerketta 12PGP053
Venkata Achyuth Kumar 12PGP054
WHO’s at Fault?
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AGENDA
ISSUES
ALTERNATIVE APPROACHES
SW ANALYSIS
BEST ALTERNATIVE
BACKGROUND
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• Rafferty “Goldstone” has been promoted to manager at Bulwark Securities.
• MBA from Kellogg, 8 years work experience as a sales representative.
• Competitor: Spinnacker. • Paul Mackinley: Ex-Manager• Christopher Woodbone: Bulwark’s CEO• Jim Slake: Head of Human Resources• Gloria Ludlow: Regional Director• Juba Puckett: Youngest Sales Representative• Bill Durkee: Sales Representative• Tony Skrow: Top performer
BACKGROUND
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• Management expects to launch Assurance Funds and Plus Service Account.
• Ludlow asks Goldstone to sell Woodbone’s policy to ‘hit quota’, and not to wait until there’s a crisis.
• Goldstone is unable to meet his quota and his under huge work load, even thinks about calling Ludlow for help.
• Is facing attrition as his reps are quitting.• Goldstone is under pressure from Ludlow, she even warns
him and even suggests him to join an employee development program.
• Feels sorry about Durkee as he’s working hard but is unable to meet targets due to family issues.
BACKGROUND
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• Thinks about talking to Slake as Ludlow is all about organizational agenda and customer satisfaction and is least concerned about employee problems.
• Employees started talking about overtime and no bonuses.• Able to meet his quota for the 2nd quarter but Puckett
terminates her contract.• Performance keeps dipping, Ludlow gives him one week to
get his things right.• Calls Mackinley for help, who suggests to get his policies
right and use his work experince.• Thinks about quitting and going back.
BACKGROUND
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No idea how to handle workers’ personal problems
Little knowledge about how to improve buy-in at organization
Lack of relationship between management and sales reps
Mindset not fit for being a manager Not able to manage time
ISSUES
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• Option 1: - Quit job• Option 2: - Return to Sales Rep position• Option 3: - Stay in the current position, take
some corrective action• Option 4: - Keep him as an understudy before
promoting him to manager post
ALTERNATIVE APPROACHES
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Needn’t change his mindset
Take Sales rep job outside, with the help of his good experience
Won’t lose respect with peers at Bulwark
Happy Family
OPTION 1: Quit Job
Settle with lesser packageSense of incompletenessNot a long term managerial prospectInability to adapt to latest financial instruments will make it difficult to find a new jobCan’t fulfill his ambition
STRENGTHS WEAKNESSES
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Familiar territory to work He will get back his
confidence He can shape his own
performance independent of others
Stay in the pink of his health
His vulnerable emotions will not be tested
OPTION 2: Return to Sales Rep Position
His peers might look down upon himReduction in status and salary His dream of becoming a manager may not be fulfilled in near future
STRENGTHS WEAKNESSES
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He will not lose respect among his team members
He proves himself as an efficient manager
Scope to improve his emotional intelligence
His ambition of working as a manager will not be lost
OPTION 3: Stay in Current Position, Act Accordingly
Tougher learning curve.Stress and other health issuesMay not convince his family to continueDifficult to implement changes due to his emotional vulnerability
STRENGTHS WEAKNESSES
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Can still nurture his ambition of working as a manager
He won’t be underprepared and can learn the managerial tricks from the superior
Not too much stress, can give time to family
Fear of failure is reduced Cordial relations with
superiors and peers No need to switch company
OPTION 4: Understudy Management
Difficulty in Adapting to the role of understudy, from managerHis decision making abilities might be affectedGrowth rate in organization will be slowed
STRENGTHS WEAKNESSES
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Keep him as an understudy for sometime and then promote him as Manager
BEST ALTERNATIVE
• It’s a win-win situation for both the parties• Rafferty does not have to look for a new job and
still reduce the work pressure• Company does not have to fire a good employee• Rafferty can fulfil his dream of serving the
company as manager in the future
REASONS
THANK YOU