SEAN HUDSONBeaverton, OR

949.302.7826 • sean@pcwired.net

IT SERVICE DESK & PROJECT MANAGERResults-driven, accomplished IT professional with a solid history of leading and directing high-profile, high-

quality, technical and computer support initiatives

AREAS OF EXPERTISE

Broad knowledge and experience in maintaining, analyzing, and troubleshooting systems, networks, computers, and peripherals in large corporate and retail environments

Proven success planning, executing, leading, and completing IT projects, ensuring all deliverables completed on time and on budget.

Recognized team leader with a track record of directing, training, developing, and motivating high-performing technical and project teams.

Superior interpersonal skills used to interact and build strong business alliances with internal and external customers, stakeholders, senior leaders, associates, vendors, and other third parties.

TECHNICAL BACKGROUND

Software and Hardware:

Microsoft Office (Word, Excel, PowerPoint, Outlook); Microsoft Project; Windows XP, 7, 8 and 10; Apple OS X; VMware Fusion; Google Docs; Dell; HP; EMC; Cisco; Motorola; Point of Sale: IBM 4690; Windows Embedded POSReady 7

Certifications: MCSA - Microsoft Certified Systems Administrator; MCP; Apple Certified Associate, Dell Certified Technician; CompTIA A+; Network+

PROFESSIONAL EXPERIENCE NORTHGATE GONZALEZ MARKETS, Anaheim, California (2006-2015)IT Project Manager (2013 – 2015)

Apply technical, project management, and leadership expertise to oversee multiple store projects, including new constructions, renovations, tenant improvements, and remodels. Completed site surveys, including pre-bid and post-award for construction projects and met with internal construction team to determine project needs and scope of work, developing schedules and coordinating communication with team during project implementation and completion. Managed IT project budgets, including coordinating procurement and purchase of IT systems, as well as generating bill of materials. Prepared shop drawings and floor plans for architect. Reviewed and finalized bid and proposal documents. Supervised IT general subcontractors and other personnel, completing evaluations of both. Submitted and managed change orders. Tracked all expenses by conducting period budget reviews. Identified potential project problems and challenges, taking all corrective actions necessary and notifying senior leaders

Key Achievements: Lead project to right size and merge all IT Store Systems in acquisition of 11 store chain in AZ, NM

and Texas, adjusted POS lane counts to match volume of sales reducing overall annual support costs by 30%

Lead print management project with FlexPrint reducing company printing expenses by estimated 40+ percent

…Continued…

SEAN HUDSONPAGE TWO

Manager IT-Support & Support Systems (2008 – 2013)Utilized technical and management skills to oversee technical support of corporate and retail store desktop and notebook computers in a Microsoft environment with more than 500 users, ensuring prompt resolution of all help desk request and satisfaction of company-defined SLAs. Built, developed and supervised service desk and field service teams supporting IT store systems in 38 retail locations in Los Angeles, Orange, and San Diego counties. Lead PCI Level 2 merchant compliance.Key Achievements:

Implemented and configured BMC Track-IT incident and asset management software solution Planned and moved 150+ users to new state of the art facility in 2010 with no unplanned outages or

service interruptions to the businessSupervisor IT-Support (2006 – 2008)Directed support of corporate offices and 22 retail store locations and their desktop and notebook computers in a Microsoft environment with more than 500 users, including managing and mentoring help desk associates providing Tier 1 and 2 support. Offered Tier 3 support to all help desk clients. Ensured prompt resolution of help desk requests satisfying company-defined SLAs. Maintained and updated computer image library and hardware inventories to standardize and streamline computer deployment process.Key Achievements:

Standardized company on Dell hardware and provided image library for all desktop and laptop computers, reducing minimum deployment times from 3 days to 24 hours

Formed Northgate’s IT Service Desk team to support Corporate and Retail end users Configured Microsoft Exchange for Resource Scheduling of Conference Rooms. Created

documentation and performed end user training on use of calendaring resources in Outlook

SPECIALTY LABORATORIES, Valencia, CaliforniaSupervisor IT-Support (2005 – 2006)Managed technical support services for the company’s desktop and notebook computers in a Microsoft environment with more than 700 users worldwide, while ensuring the prompt resolution of all help desk requests following company-defined SLAs. Standardized and streamlined computer deployment process by maintaining and updating computer image library and hardware inventories. Identified support requirements and installation schedules for adoption of new technologies by collaborating with key managers and vendors. Supported 24/7 NOC operations.Key Achievements:

Successfully supported highly complex domain migration ensuring uninterrupted service to the 24/7 operations of the labs

Data Center Colocation build out

Additional professional experience includes: Redline Gauge Works, Owner, 2003-2005; Specialty Laboratories, Technical Staff Member, 2002-2003; 3D Systems, IT Support Specialist IV, 2000-2002; Safeway (VONS), POS IT Project Lead, 1995-2000.

EDUCATIONIrvine Valley College – Associates Degree in progress, 50 Units completed